rachael e lee resume updated with dates
TRANSCRIPT
Rachael E. Lee409 Lyceum Street Rochester, NY 14609(585)266-7602 (585)[email protected]
Objective:Seeking a position where my proven ability to increase productivity, profitability, and customer satisfaction will make a valued contribution to the achievement of the goals of the organization
Core Strengths • Team player, Team Leader, Self-Motivated, Designs the organization for optimal customer service, Promotes excellence by providing superior service to each customer • Communication Verbal, Written, Organizational, Time Management Analytical Research Skills, Flexibility, Adaptability, Managing Multiple Priorities, Interpersonal Abilities, Multicultural Sensitivity Awareness Planning and Organizing, Problem Solving, Creativity, Dedication, Hard Working, Strong Work Ethic, Dependability, Responsibility, Reliability Positive Attitude, Energetic, Passionate, Self-Confident, Ability to work With Little Supervision or No Supervision, Willingness to Learn, Fast Learner • Computer Literate Microsoft Word, PowerPoint, Excel, Access, Outlook QuickBooks
Professional Experience: Magee Electric 07-12-11-15 Title: Office Manager/ Administrative Assistant Job Function: Answered calls, scheduled customer jobs, answered customer’s questions Pulled electrical permits, scheduled reconnects disconnects with RG&E Processed payroll, entered in credit card statements, paid bills, balanced the check Book, effectively handled cash and payments with customers, entered in credit card Charges, made daily deposits, HR functions, health care insurance, disability insurance, unemployment benefits Handled performance problems, policy development, personal data and records Management, processed tax paperwork, handled prevailing wages changed and Processed pay rates, effectively handled cash and payments with customers Managed all accounts receivable accounts payable, prepared journal entries for Some income and expense accounts, produced monthly analysis to confirm balanced Accounts, operated adding machines, calculating computerized equipment and other Office machines, conducted physical research of data
Premier Packaging 04-12-07-12
Title: Customer Service Representative Job Function: Took Inbound Calls Processed Customers orders Handled and resolved customer complaints
Verizon Wireless 05-10-08-12 Title: Customer Care Job Function: Provided high levels of customer service to existing and new customers Handled and resolved customer complaints Provided technical support via telephone, resolved said issues with first call resolution
American Red Cross 05-08-06-10
Title: Apheresis Scheduler 1 Job Function: Provided high levels of customer service for all inquiries from the public Maintained accurate, up-to-date donor records, and associated departmental files Ensured on a day to day basis that only the highest quality products and services are provided according to the needs of the medical community Stein Mart 07-07-11-09
Title: Customer Service Supervisor Job Function: Supervised department staff Trained, coached, and evaluated staff Motivated employees Cash balancing, deposits, Handled emotional customers with delicacy, listening empathetically while Maintaining the store policy Operated computer scanning cash register to compute and record sales. Balanced cash drawer with consistently high level of accuracy as the Customer Service Supervisor Wilson Farms 04-06-06-08
Title: Manager Job Function: Generated office paperwork, opened and closed the store Handled day to day business operations within company policies and guidelines Successfully managed people to achieve performance goals, excellent people management skills, including resolving conflict, coaching and developing others, promoting team work, and performance management
Filed INS paperwork, W2’s New York State tax forms, processed unemployment Balanced the cash registers, made sure lotto count was correct Education: State University at Brockport 09/06-05/08• Emphasis Criminal Justice, and Spanish Monroe Community College 09/04-05/06• Associates in Science
Reference’s available upon request