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R15701: ABVI Project Opportunities Sabrina Caliri, Joseph Lee, Christine Lochner, Ian Nanney, Courtney Smith, Thomas Visalli, Kenneth Wilkinson Voice of Customer Presentation

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Big Picture: The Association for the Blind and Visually Impaired (ABVI) is a not-for-profit organization dedicated to carrying out its mission to prepare and empower people who are blind or visually impaired to be self-sufficient and contribute to their families and communities. Zoom In: Currently two of ABVIs businesses are their sale of textiles for processing and their softgoods manufacturing. Gap: ABVI would like to increase the revenue they produce in these areas. Background Summary

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Goal/Mission Statement Increase business potential, create jobs, and generate revenue for ABVI Objectives Identify potential softgoods manufacturing operations that ABVI could add to current production capabilities Identify and evaluate potential upcycling techniques to maximize donation value of bulk textile materials. Project Description

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Primary Stakeholder Joe Kells, Director of Sales & Business Development ABVI Joyel Bennet, VP of Business Operations Secondary Stakeholder Employees of ABVI Blind and visually impaired population and their families RIT Community ( Gerald Garavuso, DPL ABVI Team, MSD Team assigned) Goodwill customers and donors Stakeholders

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Increase business potential, create jobs, and generate revenue for ABVI Softgoods Production New material is sewed into a finished product. The finished product is of high quality. Purchase additional machines if proven to increase profit. Both ABVI maintains status of having high integrity and consciousness. The final products needs to have a reliable and sustained market for product viability. The process is competitive in the US market and potentially in the global market. The process increases employment opportunities for the blind and visually impaired community. Utilize existing resources. Upcycling Textiles ABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle. One Goodwill location per region will grind up the textiles for that region. Compare the profitability of selling the shredded material vs. processing further to create a product. Shredder should look for product opportunities to increase the value of the shredded fabric. Quick Return on Investment (TTM). Objective Tree

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ProjectCategoryNeed #ImportanceDescription Both Expand Current Business Capabilities CR1Important Project expands customer base. CR2Desired Utilize existing resources. CR3Desired The process increases employment opportunities for the blind and visually impaired community. Increase Profitability CR4Important The process is competitive in the US market and potentially in the global market. CR5CriticalQuick return on investment (TTM). Ethics CR6Critical ABVI maintains status of having high integrity and consciousness. CR7Critical The final products need to have a reliable and sustained market for product viability. Textiles Usage CR8Important ABVI will upcycle the material instead of selling it to an outside manufacturer to upcycle. CR9Critical The recycling process needs to maximize profit per pound of donated material. CR10Critical The upcycling process needs to be more profitable than selling the material to a secondary company. Resources CR11Desirable A total of 400 million pounds of textiles from Goodwills all over the country need to be recycled. CR12Desirable One Goodwill location per region will grind up the textiles for that region. Capabilities CR13Desirable Create pilot upcycling program at Rochester ABVI location CR14Critical The recycling manufacturing process is operational by the visually impaired community. CR15Critical Shredder should look for product opportunities to increase the value of the shredded fabric (Sound deadening, insulation, cotton based non apparel, paper). CR16Critical Separating specific fabrics, turning shredded material back into thread or other useful commodities Softgoods Usage CR17Desirable Purchase additional machines if proven to increase profit. CR18Desirable Manufacturing utilizes current machinery. Resource CR19Important Process uses pre-cut material for sewing. CR20Critical Utilizes a workforce of 20-30 skilled workers or more. Capabilities CR21Important New material is sewed into a finished product. CR22Critical The finished product is of high quality. Customer Requirements

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Follow up interview with Stakeholders Verify customer requirements Obtain additional project information Identify potential products or product categories Refine customer requirements with background and benchmarking Next Steps

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Softgoods Sailboat sails Clergy robes Sports teams clothing Parachutes Other Military Apparel Textiles Sound dampening Cushions Insulation Product Ideas

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Do you have any ideas for high end soft good products ABVI could create? Do you have any suggestions for uses of grinded cotton materials? Questions