r1 rcm inc. quick reference... · r1 rcm inc. 401 n michigan avenue, suite 2700 chicago, il 60611...

R1 RCM Inc. 401 N Michigan Avenue, Suite 2700 Chicago, IL 60611

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Contents IT Support Directory ......................................................................................................................................................................................... 3

R1 Services ................................................................................................................................................................................................................. 3

Ascension Health Support .......................................................................................................................................................................................... 3

R1 Enterprise Applications Guide ...................................................................................................................................................................... 4

Office 365- Login Page ..................................................................................................................................................................................... 5

Office 365 Home Page .................................................................................................................................................................................... 6

Office 365 Outlook Mail ..................................................................................................................................................................................... 7

Office 365 Secure Mail .................................................................................................................................................................................... 8

Office 365 Skype for Business ......................................................................................................................................................................... 10

Automatic Replies - Ascension Health E-mail ..................................................................................................................................................... 12

Office 365 Outlook Signature Setup ................................................................................................................................................................. 13

Lawson: Employee Self Service ....14

Time Entry: NON-EXEMPT ............................................................................................................................................................................... 15



IT Support Directory TABLE OF CONTENTS R1 Services

Service Desk Phone: 1-877-737-1726 (877-SD-R1RCM) Chat: https://r1rcmprod.service-now.com/sp E-mail: [email protected]

Services Provided: R1 Devices

PC/Laptop Hardware or Software Issues including Data Armor, Cisco Any Connect Connectivity to Client Provided Software: AnyConnect / VPN, FTP requests, Citrix Sessions, or other Host Systems

R1 Employee Software / Applications (regardless of device used) R1 E-mail and Lync Issues: Outlook / WebMail, Mobile Mail, Skype / Lync Issues with specific Employee Facing Systems including Lawson, Kronos, SharePoint, Atlas Access Requests and Password Resets: For any R1 software above

R1 (R1toSuite) Applications/Tools Phone: 1-312-324-5400 E-mail: [email protected]

Services Provided: Issues with any of the following applications regardless of device provided the user can connect to the service:

Access to any of the systems below regardless of device

Software Enhancement requests for these client facing applications R1Access, R1Analytics, Other R1Suite Applications

Ascension Health Support Follow current Ministry Protocol Ascension Health Devices

Hardware failures, replacements or new hardware requests Connectivity to R1 or Ascension Health systems on Ascension Health Devices including R1 Client Systems

Ascension Health Software (regardless of device) Access Issues, Password resets and other issues when connectivity is available for Ascension Health Host systems and tools

provided by Ascension Health Issues with Ascension Health systems once connected

https://r1rcmprod.service-now.com/spmailto:[email protected]:[email protected]



R1 Enterprise Applications Guide TABLE OF CONTENTS Application Description URL User Name Password Training & Quick

Reference Guide Browser

Office 365 Online access to mail, calendar, Skype and office web apps

https://portal.office.com/

R1 General User Name

R1 General Password

Quick Reference Guide

Internet Explorer 9 and above

Lawson Employee and Manager Self-Service for HR/Payroll

https://lawson.c0wd.netaspx.com


R1 General Password

Exempt Non-Exempt Approvals


Kronos Time Entry and Tracking

https://kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsp


R1 General Password

ATLAS Module Completion Required Exempt Non-Exempt


SmartBen Participant access to benefits

https://www.smartben.com

ach + R1 General User Name

Select the Recover Password link to establish a password

ATLAS - Module Completion Required All Employees


ATLAS Training, Learning, and Evaluation

https://r1rcm.csod.com/


Welcome1 HR Onboarding Session


Schwab Participant Retirement Plan

https://workplace.schwab.com

Social Security Number (numbers only)

Select the Forgot Password link to establish a password

HR - Benefits Overview


Discovery Participant access to Transit Benefit Plan

https://dbi.navigatorsuite.com/Login.aspx?ReturnUrl=%2f

Select the New User link

Select the New User link

HR - Benefits Overview

Internet Explorer preferred, Chrome will work

Concur Travel & Expense Reporting

https://www.concursolutions.com/

Accretive Health E-mail Address

Select the Forgot Password link and use option 2

ATLAS Module Completion Required Exempt

IE 11+, FireFox 44+, Chrome 47+, Safari latest

https://portal.office.com/https://portal.office.com/https://lawson.c0wd.netaspx.com/https://lawson.c0wd.netaspx.com/https://kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsphttps://kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsphttps://kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsphttps://kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsphttps://kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsphttps://www.smartben.com/https://www.smartben.com/https://r1rcm.csod.com/https://r1rcm.csod.com/https://workplace.schwab.com/https://workplace.schwab.com/https://dbi.navigatorsuite.com/Login.aspx?ReturnUrl=/https://dbi.navigatorsuite.com/Login.aspx?ReturnUrl=/https://dbi.navigatorsuite.com/Login.aspx?ReturnUrl=/https://dbi.navigatorsuite.com/Login.aspx?ReturnUrl=/https://www.concursolutions.com/https://www.concursolutions.com/



Office 365- Login Page TABLE OF CONTENTS Login https://mail.R1rcm.com

Enter R1 General User Name and Password

https://mail.r1rcm.com/



Office 365 Home Page TABLE OF CONTENTS Welcome to your Office 365 home page. On this page you can access your Outlook Mail, Calendar, Skype, and the Microsoft Office Suite.

To Be Released at a

Later Date

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Office 365 Outlook Mail TABLE OF CONTENTS Login https://portal.office.com

Select Mail Icon

Messages: List of messages in

current folder and their related

info, including # of messages in

conversation, attachments,

flags, etc.

Mail folders:

Folders include

Favorites, Inbox,

Drafts, etc.

Expand and

collapse folders

in this view by

clicking on the

triangle icons

next to the

folder. Right click

on a mail folder

for option to

create a new

subfolder.

Inline compose: Option to compose replies

and forwards to currently selected message.

Click ellipsis for additional e-mail actions,

including Delete, Categorize, and Print.

Create New

Message: See

Secure Message

Reading Pane:

View of selected

message/conversation.

Filter: Message

to view.

Search Box: Enter persons

name, message text, etc. to

find a contact or e-mail

message.

Tool Navigation: Switch views

between Outlook, Calendar, and

People, Lync (contacts) and Tasks.

Sign Out: Click on your

name to access log out

button (name grayed

out here).

Skype/Lync : Open and view IM conversations

Notification Area : Alerts for new e-mail

messages and calendar reminders.

Settings : Change your display settings, set an

autoreply, and change/reset your password.

(There will be an initial forced Password Reset)

https://portal.office.com/



Office 365 Secure Mail TABLE OF CONTENTS To send an e-mail communication that contains PHI content to a recipient outside of the R1 Organization, it must be sent as a secure message.

In order to ensure it is being sent securely, it must contain PHI in the subject line.

Must contain the

letters PHI in the

subject line



Office 365 Secure Mail TABLE OF CONTENTS To open an e-mail communication that contains PHI content from the R1 Organization,

1. Double click the message.html file attached to the encrypted e-mail

2. If prompted with Opening Mail Attachment window, select open 3. A new web page will open within your web browser. To view the encrypted message, select the Use a one-time passcode

4. Navigate to your Office 365 Outlook mail and open the e-mail from Microsoft Office 365 Encryption

5. Copy the passcode number

6. Return back to the sign in page for the encrypted message

7. Paste the passcode and select continue

8. The encrypted e-mail will now load



Office 365 Skype for Business TABLE OF CONTENTS Skype will automatically be available after logging into your Office 365 account.

1. Click the Skype icon located at the top right corner of your window to sign in. Once youre singed into IM you will be able to change your status:

2. Start an IM session Select the + sign and then search for the contact name. Select the person you would like to IM, and then select the check mark icon.

TestO365

[email protected]



Office 365 Skype for Business TABLE OF CONTENTS 3. Accept an IM request - A contact might start an IM session with you. An alert will appear on the Skype icon. To accept the request and respond, select the icon and the message will appear.



Automatic Replies - Ascension Health E-mail TABLE OF CONTENTS Notify any e-mail sender of your new R1 e-mail address.

1. Open Ascension Health Outlook 2010 and Select File from your navigation menu.

2. From the left navigation Select Info - Select Automatic Replies (Out of Office)

3. Select Send Automatic Replies (No time range should be selected)

4. Type your Auto Reply message in BOTH the Inside My Organization and Outside My Organization tabs.

5. Be sure to select Anyone outside my organization.



Office 365 Outlook Signature Setup TABLE OF CONTENTS Enter your R1 General User Name and Password

1. On the navigation bar, choose Settings > Options.

2. Under Search all Settings, type E-mail Signature. Select the E-mail Signature Option.

3. Under E-mail signature, in the text box, copy and paste the R1 Signature Format example below.

4. Select Automatically include my signature on messages I send. Choose Save.

Jane Doe Vice President, Operations R1 RCM, Inc. | [email protected] | www.R1RCM.com 401 N Michigan Avenue., Suite 2700 | Chicago, IL 60061 000.000.0000 office | 000.000.0000 mobile

mailto:[email protected]:///C:/Users/us7160/Desktop/www.R1RCM.com



Lawson: Employee Self Service TABLE OF CONTENTS

Infor Lawson URL: https://inforpc.c0wd.netaspx.com/SitePages/InforSuite.aspx

Enter your R1 General User Name and Password

1. Click on the Globe icon on the main menu bar

2. Click on drop down list from Main Menu

3. Click Employee Self Service

Employee Self Service options

I. Personal Information Update your Personal Contact information, Home address*, Phone numbers

a. Click on Personal Information Home Address make updates

b. Personal Information Update Personal Employment Information, Emergency Contacts, Nick Name, etc.

c. Click UPDATE when making any changes

II. Pay Review Pay Checks, Update/Review W4*, Update Direct Deposit* information

III. Tax Withholding W4 Update

a. Click on Pay Tax Withholding W4

b. Update Federal, State and Local withholding

IV. Direct Deposit

a. Click Pay -> Direct Deposit

b. Click Add

c. Click I Agree

d. Enter direct Deposit information

e. Click Update

https://inforpc.c0wd.netaspx.com/SitePages/InforSuite.aspx



Time Entry: NON-EXEMPT TABLE OF CONTENTS NOTE: Non-Exempt Employees login to Kronos using Internet Explorer 9 and above.

Login https://v8kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsp

1. Enter your R1 General User Name and Password

2. Employee will select Record Time Stamp in order to clock in and out.

3. Employees will Log Off to

save entry.
https://v8kronos.c0wd.netaspx.com/wfc/applications/wtk/html/ess/logon.jsp

r1 rcm inc. quick reference... · r1 rcm inc. 401 n michigan avenue, suite 2700 chicago, il 60611...

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