quiz4 with answers

8/18/2019 Quiz4 With Answers

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Your score: 244.50 out of 256.50 (95.32%)

Score by categories:

crmeasy: 5 out of 9 (56%)

SAP CRM BUSINESS SCENARIOS: 20 out of 22 (91%)

SAP CRM BASIC FUNCTIONS: 44.5 out of 49.5 (90%)

SAP CRM TECHNOLOGY INTEGRATION: 44 out of 44 (100%)

SAP CRM INTERACTION CHANNELS: 33 out of 36 (92%)

SAP CRM MASTER DATA: 18 out of 18 (100%)

SAP CRM MIDDLEWARE: 28 out of 28 (100%)

SAP CRM TRANSACTION PROCESSING: 12 out of 14 (86%)

SAP CRM USER INTERFACE: 40 out of 40 (100%)

Passing score: 205.20 (80.00%)

Elapsed time: 17:28

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Question 1

You have to configure the download of business objects from SAP ERP to SAP CRM. Which steps are part of the initial downloads of

business objects from ERP to CRM? (More than one answer is correct).

Answer choices

Correct Your choice Users

statistics

Monitor download via the download monitor (Transaction R3AS). 39%

Define clock size for Adaptor objects (Transaction R3AC1). 37%

Assign subscription in the Administration Console (Transaction SMOEAC). 13%

Activate the replication & Realignment Queue (Transaction SMOHQUEUE). 10%

This question was answered 31 times

Your score: 8

Question 2

Action Profiles can only be assigned to transaction types. (Only one answer is correct).


https://studynest.org/sap-crm-certification-quiz?quiz_id=2&force=1http://void%280%29/


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Answer choices statistics

True 22%

False 78%


Your score: 4

Question 3

Which of the following is correct for SAP CRM Interactive reports? (More than one answer is correct).

Answer choices


statistics

They can created on CRM web UI by users. 50%

They require a separate SAP BW system. 0%

They can be created in SAP CRM GUI. 17%

They are created via in Web UI using a wizard. 33%


Your score: 8

Question 4

An Organization unit can have the function of Sales, Service and Marketing at the same time? (Only one answer is correct).

Answer choices


statistics

True 83%

False 17%


Your score: 4

Question 5

The navigation bar can include which of the following? (More than one answer is correct).

Answer choices


statistics

Application search launches. 21%

An URL link 27%

SAP NetWeaver BI reports and analysis 27%

Transactions in other systems. 25%


Your score: 8


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Question 6

Which of the following are part of CRM e-service solution? (More than one answer is correct).

Answer choices


statistics

Installed Base Management 26%

Billing and Payment 22%

Knowledge Management 27%

Complaints and Returns Management 23%

Customer Segmentation 1%


Your score: 8

Question 7

CRM 7.0 can work as a standalone system (Only one answer is correct).

Answer choicesCorrect Your choice Users

statistics

True 100%

False 0%


Your score: 4

Question 8

Your team members are concerned about the use of Solution Manager in their projects. Which of the following would explain why

they should use Solution Manager? (More than one answer is correct).

Answer choices


statistics

Solution Manager is only used for storing documentation. 7%

Solution Manager is an issue handling tool that connect to one SAP system. 22%

Solution Manager is best utilised through all phases, in order to reuse

definedbusiness processes in testing, configuration and operations

65%

Solution Manager is best utilised through the go-live process because it can

only be used during this phase of a project.

7%


Your score: 8

Question 9

The fastest place to access a link on CRM Web UI is in (Only one answer is correct).

Answer choices


statistics

A logical link group 8%


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A direct link group 88%

A work center link group 0%

A navigation link group 4%

A system link group 0%


Your score: 10

Question 10

Accessories for products can be used in the context of product promotions. Where can you maintain the accessories for a product?

(Only one answer is correct).

Answer choices


statistics

In the product master maintenance. 20%

In the Top N list customizing. 0%

In the cross sell/up sell rules. 0%

Relationships 80%


Your score: 8

Question 11

Which of the following statements are correct for Partner Determination Procedure customizing? (More than one answer is correct).

Answer choices


statistics

Access sequence is assigned to Partner function. 32%

Access sequence is assigned to partner determination procedure.. 17%

Partner determination procedure can not be assigned to item category. 2%

Partner function category is assigned to partner function. 37%

Partner function set up can influence calendar maintenance. 12%


Your score: 3

Question 12

Which of the following processes, among others, belong to SAP CRM Sales? (More than one answer is correct).

Answer choices


statistics

Activity Management. 34%

Complaint Management. 3%

Account & Contact Management. 38%


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Territory Management. 24%


Your score: 6

Question 13

There are several ways to adapt the WebClient UI application. Which of the following can be achieved using the "Configuration Tool"?


Answer choices


statistics

Creating new customer specific field. 9%

Maintaining view skins. 17%

Adding/removing fields to/from a view. 74%


Your score: 6

Question 14

You are a key member of a CRM implementation project. Which of the following describes an accurate User Interface Strategy?


Answer choices


statistics

Business users should use CRM Webclient UI, advance users can use SAP

GUI.

11%

Business users should user CRM webclient, Administrators can use SAP GUI. 89%

Business users should use CRM webclient, Administrators can use either

People Centric User Interface (PCUI) or SAP GUI.

0%

Business users should use Web Client fo r interaction center and PCUI

forother processes.

0%


Your score: 8

Question 15

Which of the following are used for Billing item category determination? (More than one answer is correct).

Answer choices


statistics

Source transaction type 32%

Source Payer 5%

Source item category 34%

Source Sold-to-party 13%

Source business partner 16%


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Your score: 7.5

Question 16

You have been told that a prospective customer created in ECC has not been replicated to CRM. Where would you check as a part of

trouble shooting. (More than one answer is correct).

Answer choices


statistics

Admin Console (SMOEAC). 6%

ECC Outbound Queue (SMQ1). 19%

CRM Outbound Queue (SMQ1). 3%

Display Bdoc Messages (SMW01). 25%

Filter in the business object (R3AC1). 22%

ECC Inbound Queue (SMQ2). 3%

CRM Inbound Queue (SMQ2). 22%


Your score: 12

Question 17

Your customer wants to use a new business activity for capturing trade fair contacts that can be used as follow up documents for

leads. Which of the following settings mandatory to fulfil these requirements? (More than one answer is correct).

Answer choices


statistics

Define a transaction type for the Trade Fair contacts using a leading

businesstransaction category 'Business Activity'.

37%

Set up Copy control for source transaction type 'Lead' and target transaction

type 'Trade fair contact'.

34%

Maintain item category determination for the trade fair contact. 23%

Implement a BADI for copy control. 6%


Your score: 4

Question 18

The scratch pad is a useful features in the Interaction Centre. Which of the following are true?

Answer choices


statistics

Agents can enter text into the scratch pad at anytime during the customer

interaction.

67%

Import of scratch pad is possible only for Sales Orders. 8%

The content of the scratch pad will be automatically stored with the 25%


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contactonce the interaction has ended.


Your score: 3

Question 19

You are responsible for data loads of business objects such as Business Partners and Sales orders from CRM to ERP. What can you

do to reduce the data load? (Only one answer is correct).

Answer choices


statistics

Apply filter in the Communication station. 0%

Apply filter in the Administration console. 27%

Apply filter in BDOC modeller. 0%

Apply filter in Business Adaptor Objects. 73%


Your score: 8

Question 20

In CRM billing output processing, date can be send to which of the following? (More than one answer is correct).

Answer choices


statistics

Printer 24%

Fax 24%

Email 24%

SAP BI 20%

SAP APO 7%


Your score: 10

Question 21

Which of the below tool shows that which queue an agent is currently working in is called? (Only one answer is correct).

Answer choicesCorrect Your choice Users

statistics

Navigation Bar 4%

Call List Management 4%

Manager Dashboard 81%

Intent-Driven Interaction 11%


Your score: 8


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Question 22

You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales & Service in SAP CRM, and

logistics in SAP ERP. One of the organization element is called "Singapore Sales & Services". Which of the following are relevant

questions to ask the client? (More than one answer is correct).

Answer choices


statistics

Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This

would allow us to keep only the SAP CRM Org model and not to create anERP Org model at all.

4%

Is the Org model to be used in automatic org determination in SAP CRM? 49%

Do we want the same Org model to be used for both Sales & Service or

shouldwe create Service Org model and a Sales Org model separately in

SAP CRM?

47%


Your score: 8

Question 23

This is a test question

Answer choices


statistics

True 94%

False 6%


Your score: 5

Question 24

What could MDM assist with? (More than one answer is correct).

Answer choices


statistics

Harmonizing product data. 43%

Configuration the IMG in multiple source system. 7%

Handling duplicate customer records. 47%

Handling multiple ABAP lines of code. 3%


Your score: 8

Question 25

In account management within SAP CRM, by which of the following objects is the number assignment during account creation? (Only

one answer is correct).

Answer choices


statistics


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Account Type 0%

Grouping 93%

Role 7%


Your score: 6

Question 26

You have some new agents working in the Interaction centre. What functionality can you use to guide them better in their

conversation with the customers? (Only one answer is correct).

Answer choices


statistics

Interactive Scripting 96%

Knowledge Article routing 0%

Service level workflows 4%


Your score: 6

Question 27

You can set up the CRM system in a way that all the activities can be created as a follow up transaction without customizing copying

control of transaction . (Only one answer is correct).

Answer choices


statistics

True 60%

False 40%


Your score: 4

Question 28

Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to include SAP SRM and SAP

SCM. Their goal is to minimize changes and therefore costs. They ask your for an opinion on when to install the Solution Manager.


Answer choices


statistics

SAP Solution manager should be implemented between Phase 1 and Phase

2.This would ensure that resources are available.

70%

SAP Solution manager should be implemented at the beginning of Phase 1

as it is only used for project planning & configuration via roadmaps. If we

don't implement it in phase 1, we should not implement it at all.

0%

SAP Solution manager should be implemented at the beginning of phase 1

as it can configure to help systems via roadmaps and it is requ ired by SAP

for software maintenance of SAP CRM and the other SAP systems in our

landscape.

30%



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Your score: 6

Question 29

Your company is deciding whether to use Netweaver Portal where users will be primarily involved with SAP CRM. You believe that a

solution not including Netweaver Portal (CRM Standalone) is the best one to pursue. Which of the following are correct, with

reference to above? (Only one answer is correct).

Answer choices


statistics

If we use Netweaver Portal, we must use CRM 5.0 PCUI. 5%

If we use Netweaver Portal, we will require additional training and support. 78%

The SAP CRM WebClient requires Netweaver Portal, but it could be just a

'federated' portal making installation easier.

15%


Your score: 6

Question 30

If a sales employee marks a task as private, it can only be seen by a sales manager (Only one answer is correct).

Answer choices


statistics

True 0%

False 100%


Your score: 4

Question 31

What is integrated in the SAP ERP system that acts the same was as an adaptor in SAP CRM for communicating with other systems?


Answer choices


statistics

Netweaver 3%

Middleware 9%

Interaction Modeller 0%

Plug In 89%


Your score: 8

Question 32

You are discussing and comparing functionality of the CRM Webclient with a colleague who is concerned about security. Which of

the following could you mention to give your colleague some assurance? (More than one answer is correct).


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Answer choices Correct Your choice Users

statistics

CRM Webclient uses business roles which control what a user can see, and

also links to a PFCG role which can control how much authorization they

have on the system.

59%

CRM Webclient allows users to logon to multiple business roles at one time,

giving them best control over their session.

10%

PFCG roles are not relevant to CRM Webclient 2%

CRM Webclient uses business partner roles to control what a user sees

when logging on.

29%


Your score: 8

Question 33

Which of the following steps are part of CRM Billing? (More than one answer is correct).

Answer choices


statistics

Input Processing. 33%

Order Integration. 0%

Billing 31%

Output processing. 37%


Your score: 8

Question 34

How can certain partners be mandatory in a CRM transaction? (Only one answer is correct).

Answer choices


statistics

Using the mandatory flag within the partner function itself. 6%

Using the mandatory partner flag on the partner determination procedure. 6%

Using the minimum occurrence for the respective partner function in the

partner determination procedure.

61%

Incompletion procedure of the transaction type. 28%


Your score: 8

Question 35

Which of the following SAP CRM Interaction Channels focuses on indirect sales and on Partner Relationship management? (Only one

answer is correct).

Answer choices


statistics


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Interaction Channel. 0%

Partner Channel Management. 94%

Web Channel. 3%

Field Applications. 3%


Your score: 8

Question 36

Which of the following are relevant documents within the Service process in SAP CRM? (More than one answer is correct)

Answer choices


statistics

Service Notification. 39%

Billing Document. 22%

Service Order 39%

Opportunity 0%


Your score: 6

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