quality plus company profile

COMPANY PROFILE

Your Link to the Newest Trends in Quality

Unit 16M One Burgundy Plaza, 307 Katipunan Ave., Quezon CityTelephone: (632) 434-6833; 434-3583E-mail: [email protected]: www.qplusconsulting.com

Company Profile

TABLE OF CONTENTS

Item Contents Page

1 About Us………………………………………………………………...... 32 Brief History………………………………………………………………. 43 Company Vision & Mission………………………………………… 54 Consultancy & Training Business Framework…………….. 7

Strategic Planning………………………………………….… 8People Development…………….……………………….… 10Process Management…………………………………….… 11Performance Management……………………………... 13Continuous Improvement……………………………….. 15Standardization & Control…………………………….... 17

5 Training Courses………………………………………………………..Strategic Planning……………………………………………. 19People Development…………….……………………….… 19Process Management………………………………………. 20Performance Management……………………………… 22Continuous Improvement……………………………….. 23Standardization & Control……………………………….. 25

6 Our President & Managing Director…..………………………. 287 Some of our Clients……………………………………………………. 29

Company Profile

Your Link to the Newest Trends in Quality

ABOUT US

Quality Plus Management Consulting Co. is a team of experts whoprovide tailored consulting and training services in the field of qualityand process improvement.

Over the years, we take pride on the expertise and sense ofprofessionalism of our consultants. Our competency is embedded inour extensive experience in the industry coupled with our ability toimpart the knowledge to our clients in the most effective andpassionate way.

We help our clients in achieving excellent quality and productivitylevel through continuous process improvement efforts, resulting in thereduction of product defects, shorter cycle time, trimmed downoperational costs and enhanced customer satisfaction.

Company Profile

BRIEF HISTORY

Quality Plus Management Consulting Co., upon its inception in 2001started with the challenge for its Managing Director, Mr. Henry O. Palaca to start asa freelance consultant for a project with a lighting company in an industrial park inCavite. Through ‘word of mouth’ more projects from new clients came in, one afterthe other. Hence, it was formally established as a legal single proprietorship entityin 2002, registered under the name Q+ MANAGEMENT CONSULTING. It was whenclients drastically increased to over twenty companies from the manufacturing andservice sectors.

While the company continued to grow annually, the owners decided toaggressively market its services. In a span of one year, there was a remarkableincrease in its clientele to over 50 until it finally shifted its form of business into apartnership in August 2007 and expanded its name to QUALITY PLUS MANAGEMENTCONSULTING CO.

The convergence of its pool of consultants and technical staff alongside withtheir expertise, exposure and experiences comes with an innovation in its newimage into a concrete business framework that embraces six major fields ofapproach to industry quality and process improvement. This framework lays out anideal cycle of approach to business process overhauling that starts from

(1) Strategic Planning to(2) People Development, then(3) Process Management alongside with(4) Performance management,(5) Continuous Improvement and(6) Standardization & Control.

It is a cycle that is continuously refined until the organization achievesoperational excellence.

Company Profile

OUR VISION

A noble institution known for transforming the mindset of the industryinto a paradigm of optimum quality and productivity.

OUR MISSION

Quality Plus Management Consulting Co. is committed to:

Provide exceptional services that will add value to our clients; Nurture our staff and continuously develop their competence in order to achieve

a high sense of pride and degree of excellence in their work; and Build strong relationship with our business partners and treat them with fairness

and integrity.

Company Profile

WHAT QUALITY PLUS HAS ALREADY ATTAINED

WE are motivated to be a partner in nation-building with the vision totransform the mindset of the industry into a paradigm of optimum quality andproductivity. To achieve this, we aim to provide exceptional services that will addvalue to our clients whom we deal with integrity and equitability, being partners innurturing employees for competency at work.

So far, it has inspired us to have already shared with our clients under theBUSINESS PROCESS IMPROVEMENT PROGRAM the success of achievingsignificant results in the value-added services we provide, such as:

1. Initial cost savings of about PhP 2.5 million,2. Reduction of unnecessary manpower from 20-50%, and3. Reduction of production processing time by 30%.

We are proud to have assisted successfully organizations from the initialmanagement system appraisal up to ISO CERTIFICATION.

We provide training for our clients in the field of quality and productivity aswell as statistical tools and techniques in addressing operational problems andimproving customer satisfaction.

CONSULTANCY AND TRAINING BUSINESS FRAMEWORK

STRATEGIC PLANNING

The process of defining strategy of the organization and making theright decisions in allocating resources to pursue the strategy set,including its capital and people.

HOW WILL QUALITY PLUS HELP YOU IN STRATEGIC PLANNING?

Business PlanningShort term plans are not enough to survive in the stiff competition. For anorganization to avoid myopia, a long-term business plan is strategicallyperformed by the management. This covers environmental scanning, customersand competitors’ analysis and setting up of corporate goals, objectives andtargets.

Market Needs Assessment“Listen to the voice of the customer” – An enterprise that is focused on meetingcustomer needs, wants and expectations is usually the one who succeeds in therace. To effectively obtain customer requirements, an effective system, tool ortechnique must be used such as Quality Function Deployment (QFD) orcompetitive benchmarking.

Project Feasibility StudyBusiness expansion is inevitable to a dynamic organization. It may be launching anew product or service, establishing a new facility, or relocating the business.There is therefore an entailed risk to an expansion program in whatever form. Toreduce the risk of failure in the expansion program, a project feasibility studymust be conducted. The study is intended to assess the viability of expansion inall its facets – market, technical, financial, socio-economic and organization.

STRATEGIC PLANNING

OUR SERVICES IN STRATEGIC PLANNING INCLUDE:

Organizational DiagnosisOur team of consultants conducts an assessment of the company’s entirebusiness process, focusing on the actual performance of the critical processes.

Coaching ApproachWe coach our clients on how to properly execute the Strategic Planning of thecompany, from environmental scanning up to development of goals, objectives,targets, and programs.

Project Feasibility StudyWe can conduct a complete project feasibility study for the company, coveringmarketing, technical, financial, socio-economic and organizational set up.

Training Led Consultancy Quality Function Deployment (QFD) Competitive Benchmarking How to Conduct Project Feasibility Study

PEOPLE DEVELOPMENT

It involves the enhancement of employee's competencies andequipping them with the knowledge and skills in the performance oftheir functions and responsibilities.

HOW WILL QUALITY PLUS HELP YOU IN PEOPLE DEVELOPMENT?

Part of the company preparation in the implementation of the strategic plan is thecapability of the people in the execution of the plan. Staff capability is evaluated interms of their knowledge, skills and work attitude.

OUR SERVICES IN PEOPLE DEVELOPMENT INCLUDE:

Training Led Consultancy Employee Competence Management System

Training Workshops Management Development Program Leadership & Supervisory Skills People Empowerment Training of Trainers Team Building for Performance Improvement

PROCESS MANAGEMENT

It involves defining the organization's critical processes, determiningownership of these processes, establishing responsibilities for theprocess owners and measuring performance of these processes.

HOW WILL QUALITY PLUS HELP YOU IN PROCESS MANAGEMENT?

Production Operations ManagementIn order to be competitive in the market, the organization’s productionoperation, which is the core business process that transforms the integratedresources into value-added product or service must be both effective andefficient. Relevant production operation tools and techniques must be utilizedwithin the operation.

Effective Quality ControlAn independent quality control activity must be undertaken to ensure that thequality of the products meets customer requirements upon delivery to theclients. Quality Control system, if not properly implemented, may be very costly.Careful attention must be given when setting up quality control system toprevent high cost of quality control.

Process ControlCompanies use various statistical tools and techniques to measure performanceof the process. When the process is measured, that is the only way we can assessits stability as well as its ability to meet product specifications and customerexpectations

Measurement SystemThe measurement system of the production operations system must be closelymonitored for its reliability. Monitoring and inspection activities will be futileunless the company’s measurement system is verified to be satisfactory and themeasurement readings reliable.

PROCESS MANAGEMENT

OUR SERVICES IN PROCESS MANAGEMENT INCLUDE:

Operations AuditA team of consultants conducts an independent assessment of the company’sproduction operations, determining its strengths as well as its areas forimprovement

Coaching ApproachWe coach our clients on how to implement system as well as the sub-systems ofproduction operations such as Production Planning and Control (PPC), MaterialsManagement, Warehousing and Inventory Management, Distribution System,Maintenance System, and Facilities Planning.

Training Led Consultancy

Production Planning & Control(PPC)

Warehousing & InventoryManagement

Facilities Planning & Design Facilities Maintenance &

Reliability Statistical/ Acceptance Sampling

Hypothesis Testing Analysis of Variance (ANOVA)

Regression Analysis Design of Experiment Statistical Process ControlMeasurement System Analysis Gage Repeatability &

Reproducibility Attribute GR&R Advanced Product Quality

Planning (APQP) Failure Mode Effect Analysis

(FMEA)

PERFORMANCE MANAGEMENT

It involves assessing company's performance based on predeterminedgoals.

HOW WILL QUALITY PLUS HELP YOU IN PERFORMANCE MANAGEMENT?

Balanced Score CardIt has been the trend in the industry that assessing company performance maybe done in four perspectives: financial, customer, internal processes, andlearning and growth.

Cost of Quality ManagementA traditional organization may be monitoring the cost incurred due to qualitydefects such as rejects, product claims and warranty. However, such way ofmonitoring is not sufficient to capture the totality of cost due to quality.Managing cost of quality must also include the cost due to defect preventionsuch as training, calibration, among others.

Performance Excellence AssessmentAssessing the company performance is effective if done holistically. A set ofperformance criteria covering management, leadership, strategic planning,market focus, information and analysis, human resources focus, processmanagement and business results are all essential in the assessment.

PERFORMANCE MANAGEMENT

OUR SERVICES IN PERFORMANCE MANAGEMENT INCLUDE:

Coaching ApproachWe teach our clients on how to set up a performance management system in thecompany. Proven-to-be-effective methodologies such as Management-By-Objective (MBO), Balanced Score Card (BSC), Cost of Quality Management(CQM), or Performance Excellence Assessment criteria (PQA, MBNQA) may beused as a framework.

Training-Led Consultancy Balanced Score Card Cost of Quality Assessing Company’s Performance Through MBNQA Criteria

CONTINUOUS IMPROVEMENT

Nowadays, every organization is faced with the challenge of improvingand streamlining its business process to cope with highly competitivemarket. Quality must go hand-in-hand with productivity. Theparamount emphasis of continuous improvement is the importance ofproduct quality, quick response to customer and reduced operationalcost.

HOW WILL QUALITY PLUS HELP YOU IN CONTINUOUS IMPROVEMENT?

Business Process ImprovementThe bottom line of business process improvement is improved product qualityand service levels, quick response to customer and reduced operational cost. Thisprogram covers work simplification through time and motion study, productivityimprovement through work sampling and facilities layout review, and workredesign through ergonomics, among other tools.

Team Approach in Problem SolvingProblems occur in the process or equipment, manpower capabilities or relations,product quality, and many others. Management and employees alike try to solvethese problems through meetings and brainstorming, hoping that they find thecauses and come up with an effective solution.The team approach in problem solving has been proven to be effective inaddressing any operational problem. A formed team (i.e., Quality Circle or SelfDirected Team) is tasked to clearly define the problem, determine its rootcauses, and implement courses of action. Various problem solving tools may beused including 7 Q.C. tools and 7 management planning tools.

Lean ManufacturingLean Manufacturing is a management philosophy of minimizing wastes bystriving for perfection through continuous learning, creativity and teamwork.Success requires total commitment of the management and employees.

CONTINUOUS IMPROVEMENTOUR SERVICES IN CONTINUOUS IMPROVEMENT INCLUDE:

Business Process Improvement ProgramA team of consultants conduct a study of the existing business process of thecompany, assesses the present productivity and quality levels, diagnoses thefactors affecting productivity and quality, and generates recommendations andsolutions to increase productivity and optimizes utilization of present resources,including manpower complement.

Coaching Approach.We coach our client on how to set up effectively process improvement/ problemsolving teams, including training led consultancy on different problem solvingtools and techniques, and recognition or reward scheme.

Training Programs: Work Simplification Creating a Safe and Efficient Workplace Business Process Re-engineering 7 Q.C. Tools of Problem Solving 7 Management Planning Tools Theory of Constraints 8D of Problem Solving Setting Up Quality Teams 5S of Good Housekeeping Value Stream Mapping Just- in- time Kanban System Poka Yoke (Mistake Proofing) Gemba Muda Visual Management Total Productive Maintenance Lean Manufacturing

STANDARDIZATION & CONTROL

A Management System refers to what the organization does tomanage its processes or activities in order that the products orservices that it produces meet the objectives it has set itself, such assatisfying the customer's quality requirements, complying toregulations or meeting environmental objectives.

HOW WILL QUALITY PLUS HELP YOU IN STANDARDIZATION & CONTROL?

Quality Management System (QMS)At Quality Plus, we help companies gain the seal of quality – ISO 9001, ISO/TS 16949, ISO22001, HACCP, and GMP certification. Our assistance starts from conducting current systemappraisal, to system design, development and deployment up to system implementation, auditand review prior to certification.

Environmental Management System (EMS)We provide assistance to companies in setting up EMS based on the requirements of ISO14001. Our assistance starts from conducting current system appraisal and initialenvironmental review, to EMS design, development and deployment up to systemimplementation, audit and review prior to certification.

Occupational Health & Safety Management System (OHS)We help companies in complying with the requirements of OSHAS 18001. Our assistancestarts from conducting current system appraisal and hazard identification, to system design,development and deployment up to system implementation, audit and review prior tocertification.

Integrated Management System (IMS)We help companies implement an integrated management system that takes intoconsideration the three standards - ISO 9001, ISO 14001 and OSHAS 18001. Our assistancestarts from conducting current system appraisal, to system design, development anddeployment up to system implementation, audit and review prior to certification

STANDARDIZATION & CONTROL

OUR SERVICES IN STANDARDIZATION & CONTROL INCLUDE:

Full Consultancy PackageInitial System Appraisal, Awareness on the Standards, Training Led Consultancy,Walk-through Review & Pre-Assessment

Documentation Package

Pre-certification or Pre-surveillance Audit

Training Programmes Understanding ISO 9001 Requirements Understanding ISO/ TS 16949 Requirements Understanding ISO 22001 Food Safety Management System

Requirements Understanding GMP Requirements Understanding HACCP Principles Setting Up HACCP Program Designing, Documenting and Implementing QMS Internal Quality Auditing (IQA) Effective Document Control Effective Records Management Managing Suppliers Quality Measuring Customer Satisfaction Root Cause Analysis (RCA)

WHAT WE OFFER Coaching and Consultancy In-house Training

TRAINING COURSES

1. TRAINING COURSES ON: STRATEGIC PLANNING

Strategic PlanningA disciplined effort to produce the fundamental decisions and actions that must be takentoday to shape the long-term direction of the organization.

Quality Function DeploymentIs a structured method that is intended to transmit and translate customer requirements,that is, the Voice of the Customer through each stage of the product development andproduction process, that is, through the product realization cycle.

BenchmarkingIs a process of comparing the business processes and performance metrics (including cost,cycle time, productivity, or quality) that is widely considered to be an industry standardbest practice

Training Workshop in Feasibility StudyAn evaluation of a proposal designed to determine the difficulty of carrying out a designatedtask before technical development & project implementation.

2. TRAINING COURSES ON: PEOPLE DEVELOPMENT

Employee Competency ManagementLearn to establish the competency requirements of every job position in the core processgroup on the four components of the competency framework.

Building Effective Teams in the WorkplaceLearn the importance of teamwork of the employees in the company and enhance theperspective on personal and work values through fun-filled and gainful activities.

2. TRAINING COURSES ON: PEOPLE DEVELOPMENT

Writing for an effective communicationUnderstand the importance of effective communication and know its impact to people andthe business process.

Competency Based Compensation SystemCompetency management is an important strategic area of organizations and it will have animpact on employer’s ability to attract applicants, retain employees, and ensure optimal levelsof performance from employees in meeting the organization’s strategic objectives.

Quality Customer ServiceA continuous process of meeting and exceeding customer's needs and expectations resultingto customer satisfaction.

3. TRAINING COURSES ON: PROCESS MANAGEMENT

Production Operations ManagementDevelop a broad understanding of business operations and examine issues relevant to thecurrent market and engage in hands-on programs that stimulate real business situations.

Production Planning & Control (PPC)Concerns with planning and controlling all aspects of manufacturing, including materials,scheduling machines and people, and coordination with suppliers and customers.

Materials ManagementCovers the acquisition of spare parts and replacements, quality control of purchasing andordering such parts, and the standards involved in ordering, shipping, and warehousing thesaid parts.

Inventory ManagementControl operating costs and provide better understanding on inventory managementinformation, inventory management software & tools.


Warehouse and Inventory ManagementThis training primarily aims to control the movement and storage of materials within awarehouse and process the associated transactions, including shipping, receiving, storage,Picking, controlling operation costs and provide better understanding.

Introduction to Supply Chain ManagementGives the basic management of a network of interconnected businesses involved in theultimate provision of product and service packages required by end customers.

Activity Based-CostingCosting model that identifies activities in an organization and assigns the cost of each activityresource to all products and services according to actual consumption.

Facility Layout Planning & DesignThe physical arrangement of everything needed for the product or service, including machines,personnel, raw materials, and finished goods. The criteria for a good layout necessarily relate topeople (personnel and customers), materials (raw, finished, and in process), machines, andtheir interactions

Facility Maintenance and ReliabilityAims to maintain the capability of the system while controlling cost.

Statistics-Based Quality ControlMethod of using statistical charts to monitor product quality and quantity in the productprocess.

Statistical Sampling TechniquesProvide mathematically verifiable quantitative aids for estimating the sample size needed toachieve the desired precision and reliability.

Analysis of Variance (ANOVA)A general technique that can be used to test the hypothesis that the means among two ormore groups are equal, under the assumption that the sampled populations are normallydistributed.

Regression AnalysisAims to understand how the typical value of the dependent variable changes when any one ofthe independent variables are varied, while the other independent variables are held fixed.

Statistical Planning & ControlTraining that primarily focuses on monitoring a process through the use of control charts.


Introduction to Design of ExperimentDesign of all information-gathering exercises where variation is present, whether under the fullcontrol of the experimenter or not.

Measure System AnalysisTraining that primarily focuses & evaluates the test method, measuring instruments, and theentire process of obtaining measurements to ensure the integrity of data used for analysis(usually quality analysis) and to understand the implications of measurement error fordecisions made about a product or process.

Implementing a Risk-Based Management System through Failure Mode & Effects AnalysisA structured, qualitative analysis of a system, subsystem, or function to identify potentialsystem failure modes, their causes, and their effects on the system operation associated withthe failure mode’s occurrence.

Process Management Training WorkshopLearn how to design, develop, and implement process management framework in theorganization.

4. TRAINING COURSES ON: PERFORMANCE MANAGEMENT

Balanced ScorecardThe balanced scorecard is a strategic planning and management system that is usedextensively in business and industry, government, and nonprofit organizations worldwide toalign business activities to the vision and strategy of the organization, improve internal andexternal communications, and monitor organization performance against strategic goals.

Overview of the Philippine Quality AwardPhilippine Quality Award is the highest level of national recognition for exemplaryorganizational performance.

Performance ManagementPerformance Management aims to determine, establish & measure key performanceindicators, which leads to the understanding of what the customer perceives of a service.

5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT

Productivity ImprovementLearn the concept of productivity and what are the tools used to improve productivity.

Cycle Time ReductionLearn about Cycle Time Reduction and find ways to decrease the standard time required tocomplete a process using different tools.

Lean ManufacturingIt is a generic process management where values are created with less work/effort byminimizing or eliminating waste.

Value Stream MappingIt is a lean manufacturing technique used to analyze the flow of materials and informationcurrently required to bring a product or service to a consumer.

Just-in-time Training WorkshopJust-In-Time (JIT) can be an effective approach to achieving excellence in a manufacturingcompany through the elimination of waste.

Kanban SystemIs a systematic approach in signaling a system to take action to maintain a continuous supplyof parts, supplies, etc so that it is readily available to the user.

Poka yoke (Mistake Proofing)A mechanism in lean manufacturing process that helps an equipment avoid mistakes inwhich it minimize or eliminate product defect by preventing, correcting, or drawingattention to human errors.

5S of Good HousekeepingThe most basic and fundamental approach for improving productivity in all types ofbusinesses, particularly at plants and factories.

Visual ManagementIt is a system of management that helps create and sustain competitive advantage fororganizations.

Introduction to Six SigmaPrinciple used in service and manufacturing industry that aims to minimize defects.

The DMAIC ProcessA Six Sigma framework tool that is used in solving problems encountered in an organizationand is used to improve an existing process .

Problem Solving Process through 7 QC ToolsIt is a prerequisite of DMAIC process specifically in the measurement and control phasethat is concentrated on statistical or quantitative approach.

Seven (7) New QC ToolsIt is a prerequisite of DMAIC process specifically to define, act and interpret a phase that isconcentrated on qualitative approach.

5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT

Total Quality ManagementBusiness Management strategy that aims at embedding awareness of quality in allorganizational processes.

Setting up Quality TeamsA training that will help to pinpoint & determine the key personnel for Quality Teams.

Kaizen Training WorkshopKaizen is a Japanese term which pertains to the concept of continuous incrementalimprovement.

Total Productive MaintenanceIt involves reducing & eliminating machine breakdown & downtime due to poormaintenance program therefore increasing productivity.

Value EngineeringInvolves creating the value for the product/service in the perspective of cost & customerneeds/wants.

Introduction to ErgonomicsIt entails designing the job, equipment, and workplace to fit the worker.

Effective Problem Solving and Decision MakingGain understanding on when to use and what triggers problem solving process, as well asestablishing an effective approach in the problem solving process.

Behavior-based Safety TrainingBehavior-based safety is a concept that creates employees’ awareness of their surroundings,and establishes safe practices in accomplishing tasks.

Business Process MappingIs a tool used to determine the work flow of particular task or process.

Business Process ImprovementIt is a systematic approach to help an organization optimize its underlying processes toachieve more efficient results.

Process AnalysisIt is a systematic way, used to study all factors, which affect the method of performing anoperation, to achieve maximum overall production efficiency.

6. TRAINING COURSES ON: STANDARDIZATION & CONTROL

Culture Transformation through 8 QMS PrinciplesUnderstand the 8 QMS Principles and practical tips on how they will translate these principlesinto a work habit and eventually culture.

ISO 9001:2008 Transition CourseUnderstand the changes from ISO 9001:2000 to ISO 9001:2008 requirements.

Understanding ISO 9001:2008Gain adequate knowledge on what are the ISO 9001:2008 Requirements.

Understanding ISO 9001:2008 Auditing PerspectiveGain adequate knowledge on what are the ISO 9001:2008 Requirements in the auditingperspective.

Management Representative Skills DevelopmentProvide the Quality Management Representative the tools they need to sharpen their existingskills.

QMS PlanningLearn how to draft the business process map of the company.

ISO 9001 Documentation (Manufacturing)Understand the development of three level of company documentation and learn to developthese company documentation in a manufacturing company.

ISO 9001 Documentation (Manufacturing)Extensive understanding on the development of three level of company documentation andlearn to develop these company documentation in a manufacturing company.

ISO 9001 Documentation (Service)Understand the development of three level of company documentation and learn to developthese company documentation in a service company.

ISO 9001 Documentation (Service)Extensive understanding on the development of three level of company documentationand learn to develop these company documentation in a service company.

Internal Quality Audit Refresher CourseBrief discussion on different techniques on effective auditing.

Internal Quality Audit with ISO OverviewExtensive discussion of different techniques in effective auditing with ISO Overview.

Internal Quality Audit without ISO OverviewExtensive discussion of different techniques in effective auditing without ISO Overview.

Advanced Internal Quality AuditLearn to execute an Effective Internal Quality Audit by looking into the QualityManagement System as well as the culture of the organization.


Effective Root Cause Analysis through 8DLearn the different approaches and tools in Root Cause Analysis.

Effective Root Cause Analysis through 8DLearn the different approaches and tools in Root Cause Analysis together with the use ofStatistical Tools and Failure Mode and Effect Analysis (FMEA).

Understanding ISO 14001:2004 Environmental Management System (EMS)Gain adequate knowledge on what are the requirements of ISO 14001:2004.

ISO 14001 Documentation (Manufacturing)Understand the development of environmental documentation such as OTPs (Objectives,Target and Programs), procedures and support documents.

ISO 14001 Documentation (Service)Understand the development of three level of company documentation and learn to developthese company documentation in a service company.

Internal ISO 14001 (EMS) Audit with ISO OverviewLearn the different techniques in effective auditing with ISO Overview.

Internal ISO 14001 (EMS) Audit without ISO OverviewLearn the different techniques in effective auditing excluding ISO Overview.

Effective Root Cause Analysis through 8D for EMSLearn the different approaches and tools in Root Cause Analysis for EnvironmentalManagement System.

Effective Root Cause Analysis through 8D for EMSLearn the different approaches and tools in Root Cause Analysis for EnvironmentalManagement System.

ISO 22000:2005 Food Safety Management Systems Awareness CourseUnderstand the requirements of ISO 22000:2005.

Understanding HACCP and Prerequisite ProgramsUnderstand what are the HACCP requirements together with the different programsincorporated to it.

Good Manufacturing Practices (GMP) Awareness CourseUnderstand what are the Good Manufacturing Practice requirements.

Understanding OHSAS 18000:2007Understand what are the requirements of OHSAS 18000:2007.

Occupational Health and Safety Management System AuditingLearn the different auditing techniques in OHSAS 18000:2007

Formulating EHS HIRAC and OTPs Training WorkshopLearn to develop the EHS Hazard Identification and Risk Assessment and Control (HIRAC), aswell as the Objectives, Targets and Programs (OTPs)


Integrated Management System Documentation Training WorkshopUnderstand the development of the company documentation integrating QMS, EMS, FSMS,OHSAS.

Integrated Management System Internal AuditingGain knowledge on how to conduct internal auditing with integrated systems.

Understanding ISO TS 16949 RequirementsLearn the different requirements of ISO TS16949 for the automotive industry.

ISO TS 16949 Internal AuditGain knowledge on how to conduct internal auditing with the TS 16949 for the automotiveindustry requirements.

Understanding Advanced Product Quality Planning (APQP)Learn about Advanced Product Quality Planning which is a structured method of defining andestablishing the steps necessary to ensure that a product satisfies the customer.

Enhancing Productivity through Records ManagementLearn how to properly document, control, and identify retention period of records.

Implementing an Effective Document Control SystemLearn how to properly document, control, and identify retention period of documents.

Implementing an Effective Documents and Records Management SystemLearn how to properly document, control, and identify retention period of records anddocuments.

For more information about our effective training programs, please call us for anappointment. We shall be glad to assist in your organizational competency andtraining enhancement programs.

QUALITY PLUS MANAGEMENT CONSULTING CO.Unit 16M One Burgundy Plaza, 307 Katipunan Ave., Quezon City, PhilippinesTel no: (632) 434-3583TeleFax: (632) 434-6833E-mail: [email protected]: www.qplusconsulting.com

HHeennrryy OO.. PPaallaaccaa,, PPIIEE,, MMTTMMPresident and Managing Director

Henry O. Palaca is the President & Managing Director of Quality Plus Management Consulting Co.He obtained his Bachelor of Science degree in Industrial Engineering and Master’s Degree inTechnology Management at the University of the Philippines, Diliman, Quezon City. He is also aprofessor of Mapua Institute of Technology - School of IE/EMG, handling masteral andundergraduate courses in statistics, quality and productivity.

Henry has been a Management System consultant for over ten years now. He successfullyassisted more than 100 companies in setting up a Quality Management System towards ISO 9001certification. He also helped out companies in their process excellence effort including PilipinasShell Petroleum Corporation, and Alcantara Group’s plywood plant in Davao, agribusiness inGeneral Santos and industrial park in Batangas. He also assisted companies in setting up theirTQM programs including quality circles and self-directed teams.

In the field of training, Henry delivered over 10 various courses in Management System andProcess Improvement to more than 50 companies. Having been an IRCA registered QMS auditor(Ref. # 1181722), he conducted audit to more than 100 companies in a lead auditor or auditorcapacity.

Henry’s passion for quality, productivity and process improvement inspires him to get involved insome training institutions: as a regular guest lecturer of UP Institute for Small Scale Industries (UPISSI), and as one of the key trainers of the Advocate of Philippine Fair Trade, Inc. (APFTI), an NGOthat helps small-scale companies to become globally competitive. He is lecturing on ProductionManagement, TQM and Project Management at the UP ISSI. In APFTI, he is a training partner,being a founding member of Excellent Training Concepts (XTC), APFTI’s training group. He is alsoan active member of Philippine Society for Quality (PSQ), being chair of the Technical ProfessionalDevelopment Committee.

His early days of this career nurtured him to be an expert in this field. He was a formermanagement consultant of Neville-Clarke Philippines. Also, he previously held key positions inManagement System with Mariwasa Ceramics Group of Companies and Splash Group ofCompanies in the development and implementation of their Total Quality Management programs,including ISO 9000 certification.

SOME OF OUR CLIENTSAGRICULTURE

Alsons Aquaculture Corporation Central Azucarera Don Pedro, Inc. Central Azucarera la Carlota, Inc. Foremost Farms, Inc. Lapanday Foods CorporationMindanao Fresh Produce Corp.Monsanto Philippines, Inc. NEH Philippines, Inc. Santeh Feeds Corporation Sarangani Agricultural Co., Inc. Sumifru Philppines Corp. Tagum Devt. Corp. (TADECO) Tristar Group of Banana Companies

AUTOMOTIVE

Continental Temic Electronics Philippines, Inc. F-Tech Philippines Mfg., Inc. Laguna Metts Corporation Suzuki Philippines, Inc.

CERAMICS/ CONCRETE/ REFRACTORIES

Assistco Energy & Industrial Corp. Italfil Manufacturing Inc.Mariwasa Siam Ceramics, Inc. Siam Mariwasa Toto, Inc. Teh Hsin Enterprise Phils. Corp.

SOME OF OUR CLIENTS

CHEMICALS

Pacific Carbonic Corporation TNC Chemicals, Inc. Kemwerke, Inc.

CONSULTING/RESEARCH/TESTING & CALIBRATION

Fresh Studio Innovations Asia, Inc Intertek Testing Center, Inc.

COSMETICS & PERSONAL CARE

Cosmetique Asia Euro Chemicals, Inc. Hairskin Spa Manufacturing Corp. Lean Processes, Inc.Metrolab Industries, Inc./Sara Lee, Inc.Minaro Skin Care ProductsMondes Int’l Beauty Products Inc Pilipinas Extract Resources, Inc. Refinette Cosmetic Industry Ysa Skin Care Corporation

SOME OF OUR CLIENTS

ELECTRONICS / SEMICON

CH Global Tech. Inc. Daeduck Philippines, Inc. Enomoto Phil. Manufacturing Corp. Hewlett- Packard Philippines Corp. Hoya Glass Disk Phils. ITO Seisakusho Philippines Corp. Kyouritsu Electronics Phils., Inc. L&K Phils., Inc.Micro Hi-fi Solutions, Inc. Nidec Subic Corp. /Sankyo Seiki Mfg. Corp. Panasonic System Networks Phils Corp. Sanno Phils. Manufacturing, Inc. Shimadzu Mfg. Philippines, Inc.

EMISSION TESTING

Summit Vehicle Emission Testing Center

ENGINEERING & CONSTRUCTION

Flour Daniel, Inc. – Philippines

GLASS

AGC Flat Glass (Phils.), Inc./Asahi Glass

SOME OF OUR CLIENTS

GARMENTS, TEXTILES & RELATED INDUSTRIES

Allegro Pacific International, Inc. RGC Textile Mfg. Inc. Suzette Manufacturing & Trading Corp. Topnotch Apparel Corporation YKK Philippines, Inc.

FOOD BEVERAGE, SERVICES & PACKAGING

Cebu Pacific Catering Services Diageo Philippines Fonterra Brands Phils. Heinz UFC Philippines Lapanday Diversified Foods Corp.MacroAsia Catering Services, Inc.Monde Nissin Corporation Philippine Fruits International Corp. San Miguel Pckg.(SMPSI)-RightPak Plant Silver Swan Manufacturing Co., Inc. Sky Manna Food Chain, Inc. Solmac Mktg. Corp./Zest-o Corporation Southeast Asia Food, Inc. (SAFI) Tea Ventures Co. (Teazers)

GOVERNMENT AGENCIES

Department of Science & Technology (DOST) – Region IX Energy Regulatory Commission (ERC) National Economic Development Authority (NEDA)-Region I Phil. Nuclear Research Institute (PNRI)

SOME OF OUR CLIENTS

HEALTHCARE & RELATED INDUSTRIES

Asia-Pacific Eye Center Chinese Gen. Hospital & Med. CenterManila Doctors Hospital Pascual Laboratories, Inc. Phil. Coalition Against Tuberculosis TNC Everlight Phils., Inc. UM Medical & Multitest Diagnostic Center, Inc. Valencia Sanitarium & Hospital Foundation

INSURANCE / INVESTMENT /HOLDINGS

Alsons Insurance Brokers Corp. Roxas Holdings Inc.

INFORMATION TECHNOLOGY/CALL CENTERS/BPO

Edata Services Phils., Inc. Idess Interactive Technologies, Inc.

LOGISTICS/SHIPPING/CARGO FORWARDING

CPGC Logistics PACC Shipping, Inc. UTI Global Logistics, Inc

MANPOWER SERVICES

SP Deloraya Contracting & Manpower Services Topserve Manpower Supply, Inc.

SOME OF OUR CLIENTS

METALS (STEEL & RELATED INDUSTRIES)

Philsteel Metals Corporation Somico Steel Mill Corporation Sonic Steel Industries, Inc. Steel Asia Manufacturing Corp. Steel Corp. of the Philippines

OPTICS

Essilor Manufacturing Philippines, Inc. Optodev Inc.

ORGANIZATIONS/ASSOCIATIONS/ACADEME/INSTITUTIONS

Advocate of Phil. Fair Trade, Inc. (APFTI) DMMA College of Southern Philippines Phil. Society of Cosmetic Science (PSCS) Phil. Society of Medical Oncology (PSMO) Phil. Sugar Technologist Assn., Inc.(PHILSUTEC)

PETROLEUM & RELATED INDUSTRIES

Pilipinas Shell Petroleum Corporation Unioil Petroleum Phils., Inc. Union Refinery Corporation Philippine National Oil Company

SOME OF OUR CLIENTS

PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)

Alcoa Closure System Int’l. (Phils), Inc. Amtes Corp. / Fompac Plastics Cherubin Rubber Corporation FRP Composite Int’l. Corp.

PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)

Nextphase International, Inc. PACTEC Subic Bay, Inc. Philippine Resins Industries, Inc. Pioneer Amaresa, Inc. Polyfoam RGC International Corp. Polyflex Industries Premier Creative Packaging Inc.

POWER GENERATION

Bauang Private Power Corp. National Transmission Corp.

PRINTING

CGK Formaprint Mega Publishing Group The House Printers Corp. US Embassy- Regional Printing Center

SOME OF OUR CLIENTSREALTY/ FACILITIES/ UTILITIES

First Phil Industrial Park Inc Lima Land Inc. Lima Utilities Corp. Lima Water Corp.Megaworld Corporation

REFRIGERATION & AIRCONDITIONING

Emerson Climate Technologies - GSC UniMagna Philippines, Inc.

SAFETY EQUIPMENT & SUPPLIES

Berben Merchant, Inc.

TELECOMMUNICATIONS

ADTEL, Inc

WOOD

C. Alcantara & Sons, Inc Juken Sangyo Corporation

Rev032010