quality management training and professional development 2018 qmc... · 901 functional safety 132...

Quality Management Training and Professional Development 2018

Lighthouse List Ost, Sylt, Germany

Dear readers, customers and business partners,

It is notoriously difficult to depart from old habits – but, as a forward-thinking industry, we must accustom ourselves todoing exactly this. On an almost daily basis we are confron-ted with changes directed toward innovation and progress. But amid this constant change, how can we guarantee consistent quality? One factor is capable personnel: highly qualified specialists as well as managers with a vision. People who are ready to move with the times, continuously learn and further develop their skills.

If you also believe that education and further training repre-sent factors for success, then let yourself be guided by us. The content of our training courses and exams is developed directly by automotive specialists – from practice for prac-tice. With our range of products, we make sure that you as our customer are always up to date.

For this reason, we are adding the Formula Q – Compact Training to our programme, for which the Volks-wagen Bildungsinstitut (Volkswagen training institute) has awarded official permission to VDA QMC and its licensed partners. In this training course you will be introduced to the customer-specific requirements of the Volkswagen Group. Please refer to page 102 for further information.

Please also note the transition periods for our revised QM standards that expire in 2018: As VDA 6.3 auditor, you must have completed the upgrade training course at the latest by 30 June 2018 (page 63), whereas as IATF 16949 auditor, you have until 14 September 2018 to update your qualification (page 46).

If you need any help with orientation*) in the sea of training opportunities, please do not hesitate to contact me or my team. We will keep you on course in 2018.

Best wishes from Berlin

Heinz Günter Plegniere, Director VDA QMCQuality Management Center in the German Association of the Automotive Industry e. V.

PREFACE

*) As the theme for this year’s brochure we have chosen lighthouses, since orienta-tion in times of change is especially important. On the title and on the chapter openers you will find attrac-tive lighthouses from many different parts of the world, specifically from regions with VDA QMC licensed partners!

Heinz Günter Plegniere

“MAN CANNOT DISCOVER NEW OCEANSUNLESS HE HAS THE COURAGE TO LOSE SIGHT OF THE SHORE.” (ANDRÉ GIDE)

4

The Quality Management Center (QMC) has been available to German automotive manufacturers and their suppliers since 1 August 1997. The QMC is attached to the Verband der Automobilindustrie e. V. (VDA) in Dr. Joachim Damasky’s division under the management of Mr. Heinz Günter Plegniere.

The tasks and services provided by the QMC are as varied as the issues in automotive quality management that we deal with every day. The spectrum ranges from the development of systems and methods to the design of the future of quality management systems in the automotive industry.

These developments and the orientation of the QMC are controlled by the top committee in German automo-tive quality issues: the QM Committee.

The QM Committee is supported by the VDA member organisations. Their QM managers represent all auto-motive manufacturers, as well as a representative selection of automotive suppliers in this committee; a managing director represents the VDA.

The QM Committee determines quality standards and further develops them. It sees itself as a common plat-form to develop and implement harmonised quality strategies and methods within the automotive industry.

The great advantage of VDA QMC professional development is that the subject matter, previously developed in working groups and published in the VDA bodies of rules, is imparted to automotive industry personnel in sector-specific quality management training courses by qualified trainers from the working groups.

QUALIFICATIONS IN QUALITY MANAGEMENTAUTOMOTIVE-SPECIFIC – PRACTICE-ORIENTED

QUALIFICATIONS IN QUALITY MANAGEMENT · AUTOMOTIVE-SPECIFIC – PRACTICE-ORIENTED

5

VDA QMC TRAINING AND PROFESSIONAL DEVELOPMENTCONTENTS

Content 2018 Your Contact Persons Open Training Inhouse Training E-Learning Licensed Partner

I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS

VDA Auditor VDA Quality Manager and Internal Auditor IATF 16949 Audit Standards VDA 6.x

II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS

QM Methods and Tools in Practice Management Systems Join Quality Management in the Supply Chain

III. QUALIFICATION PROGRAMME IN COOPERATION

Method ParkFraunhofer Institute TÜV SÜD AcademyVDA – Verband der Automobilindustrie e. V. Beuth University of Applied Sciences Berlin

IV. REGISTRATION, DETAILS AND ADDITIONAL INFORMATION

Overview of Publication Imprint VDA Publications as E-Books Trainers and Examiners

51213 141516

18243650

76100108

122128132134135

138140141142

VDA QMC TRAINING AND PROFESSIONAL DEVELOPMENT · CONTENT

6

I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS

CONTENTS AND SCHEDULE OVERVIEW 2018 · I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS

ID Theme Page

Basic Qualification for Auditors in the Automotive Industry 18

104 VDA Auditor Qualification 22

154 Examination Day for Certified VDA Auditor 23

111 Module I: Quality Management Basics 24

115 Module I: Quality Management Basics – E-Learning 24

112 Module II: Automotive-Specific Processes, Methods and Tools 25

121 Qualification for VDA QM Representative – One-Week Training 26

150 Examination Day for VDA QM Representative 28

113 Module III: Measuring, Evaluating and Improving 29

114 Module IV: Auditor in the Automotive Industry 30

151 Examination Day for VDA Quality Manager and Internal Auditor 31

122 Further Qualification for VDA Quality Manager and Internal Auditor - One-Week Training 32

140 Refresher Course VDA Quality Manager and Internal Auditor 34

IATF 16949 36

202 IATF 16949 for Executives 38

203 IATF 16949 – Implementation within the Organisation 39

205 IATF 16949 – Practice Tips for Clause 7.1.5 Monitoring and Measuring Resources 48

211 IATF 16949 – Qualification for 1st/2nd Party Auditor IATF 16949 41

212 IATF 16949 – Examination Preparation for 1st/2nd Party Auditors IATF 16949 – Core Tools 42

250 IATF 16949 – Examination Day for 1st/2nd Party Auditor IATF 16949 43

221 IATF 16949 – Qualification for Certified 1st/2nd Party Auditor – One-Week Training 44

240 IATF 16949 – Upgrade Training for 1st/2nd Party Auditors for Re-Qualification 46

230 IATF 16949 – Qualification for 3rd Party Auditor 47

7CONTENTS AND SCHEDULE OVERVIEW 2018 · I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS

ID Theme Page

Audit Standards VDA 6.x 50

301 VDA 6 – Certification Rules for VDA 6.1, VDA 6.2 and VDA 6.4 53

331 VDA 6.1 – Upgrade Training for 1st/2nd/3rd Party Auditors 54

311 VDA 6.1 – Qualification for 1st/2nd/3rd Party Auditor (Training) 55

351 VDA 6.1 – Examination day for 1st/2nd or 3rd Party Auditors 56

332 VDA 6.2 – Upgrade Training for 1st/2nd/3rd Party Auditors 57


352 VDA 6.2 – Examination Day for 1st/2nd or 3rd Party Auditor 59

340 Renewal of the Qualification “Certified Process Auditor VDA 6.3” 62

333 VDA 6.3 – Upgrade Training: from VDA 6.3 (2010) to VDA 6.3 (2016) 63

315 VDA 6.3 – Qualification for Process Auditor 64

353 VDA 6.3 – Examination Day for Certified Process Auditor 65

321 VDA 6.3 – Qualification for Process Auditor – One-Week Training 66

341 VDA 6.3 – Competence Training for Certified Process Auditors 68

316 VDA 6.3 – Process Auditor for Services 69

334 VDA 6.4 – Upgrade Training for 1st/2nd/3rd Party Auditors VDA 6.4 70


354 VDA 6.4 – Examination Day for 1st/2nd or 3rd Party Auditor 72

318 VDA 6.5 – Qualification for Product Auditor 73

319 VDA 6.7 – Qualification for Process Auditor for Unit Production and Job Shop Production 74

8

ID Theme Page

QM Methods and Tools in Practice 76

404 FMEA – Harmonisation AIAG and VDA – Design and Process FMEA – Basic Training Course 78

441 FMEA – Harmonisation AIAG and VDA – Design and Process FMEA – AIAG or VDA FMEA Upgrade 80

442 FMEA – Harmonisation AIAG and VDA – Design and Process FMEA – Open Workshop(Theory and Discussion) 81

443 FMEA – Harmonisation AIAG and VDA – Design and Process FMEA – Management Information 82

444 Special Characteristics in the Product Development Process 83

409 Problem Solving Methods 8D and 5 Whys – Problem Solving Techniques (VDA 4) 84

410 VDA 2 – Production Process and Product Approval (PPA) 85

411 VDA 16 – Decorative Surfaces of Attachment and Functional Parts forAutomobile Exteriors and Interiors 86

414 Core Tools – Compact Training Course 87

415 Automotive Core Tools – Module I 88

416 Automotive Core Tools – Module II 89

421 Qualification for Certified Automotive Core Tools Professional – One-Week Training Course 90

450 Automotive Core Tools – Exam Day for Certified Automotive Core Tools Professional 92

471 VDA 5 – Test Process Suitability 93

451 VDA 5 – Exam Day for Test Process Representative 94

472 VDA 5 – Test Process Suitability – Practice Day 95

473 VDA Test Equipment Monitoring 96

452 Exam Day with Exam Preparation for Prospective VDA Test Equipment Representatives 97

474 Basic Training Course: Metrology for Newcomers 98

II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS

CONTENTS AND SCHEDULE OVERVIEW 2018 · II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS

NEW

NEW

NEW

NEW

9CONTENTS AND SCHEDULE OVERVIEW 2018 · II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS

ID Theme Page

Management Systems 100

516 Formula Q – Compact Training 102

502 CoP – Conformity of Production – (Basic Training) 103

503 Product Safety Representative (PSB) in the Automotive Industry 104

504 Contractual and Product Liability in the Automotive Value Chain 105

505 Error Culture and Leadership (In-house only) 106

506 Error Culture and Leadership – An approx. 60-minute lecture in your organisation 107

Joint Quality Management in the Supply Chain 108

632 VDA Standard “Field Failure Analysis” – Training Course for Users 110

611 Auditor Field Failure Analysis 111

603 Maturity Level Assurance for New Parts – E-Learning 112

602 Maturity Level Assurance for New Parts 112

633 VDA FQE – Field Quality Engineering 113

634 Basic Training Course: VDA SQE – Supplier Quality Engineer 116

636 Two-Part Block Training Course: Qualification for VDA Supplier Quality Engineer with Certificate 117

635 Exam Preparation for Prospective VDA Supplier Quality Engineers 118

650 Exam Day for Certified VDA Supplier Quality Engineer 119

NEW

10 CONTENTS AND SCHEDULE OVERVIEW 2018 · III. QUALIFICATION PROGRAMME IN COOPERATION

ID Theme Page

Method Park

509 Automotive SPICE® for Executives 122

515 Automotive SPICE® Introduction 123

910 intacs™ certified Provisional Assessor (Automotive SPICE®) 124

911 intacs™ certified Competent Assessor (Automotive SPICE®) 126

Fraunhofer Institute

971 VDA 19.1 – Inspector for Technical Cleanliness 128

972 VDA 19.2 – Planner for Technical Cleanliness 130

TÜV SÜD Academy

901 Functional Safety 132

VDA - Verband der Automobilindustrie e. V.

960 Global MMOG/LE 134

Beuth University of Applied Sciences

190 Quality Manager Professional Development – Quality Management 135

III. QUALIFICATION PROGRAMME IN COOPERATION

NEW

11CONTENTS AND SCHEDULE OVERVIEW 2018 · III. QUALIFICATION PROGRAMME IN COOPERATION

12

TRAINING AND PROFESSIONAL DEVELOPMENT IN THE VDA QMCYOUR CONTACT PERSONS – ONE TEAM

TRAINING AND PROFESSIONAL DEVELOPMENT IN THE VDA QMC · YOUR CONTACT PERSONS – ONE TEAM

Gaby AliagaOpen Training

Phone +49 30-897842-252E-mail: [email protected]

Sandra QuappeIn-House Training


Teresa Müller-OttLicensed Partners

National and InternationalPhone +49 30-897842-256

E-mail: [email protected]

Raissa NurislamovaLicensed Partners

National and InternationalPhone +49 30-897842-254

E-mail: [email protected]

Irina RempelProduct Manager


13

Berlin

Hanover

Bad Homburg

Eisenach

Eibelstadt

Ulm

Düsseldorf

Fulda

OPEN TRAINING · VDA TRAINING THROUGHOUT GERMANY

CONTACTPhone: +49 30 897842-252E-mail: [email protected]

We attach utmost importance to customer orientation.

For this reason, you can find us in several locations throughout Germany. Our training courses take place in selected hotels, where friendly personnel will be available on location throughout your training to take care of all your needs. A select and varied lunch menu, ample snack breaks and unlimited drinks are available during training and are included in the price. Furthermore, you will also profit from advantageous booking rates in our partner hotels.

The conference rooms in our selected hotels are modern and filled with light, creating an optimum atmosphere for our courses. In groups of comfortable size, you will acquire knowledge from practice for practice, and can engage actively in group work.

Our highly qualified trainers mainly have a background in prestigious organisations and impart their well-founded specialist knowledge for the advancement of your quality management – regardless of whether you belong to a large or small organisation, or whether you are a producer or supplier. Furthermore, all of our trainers are trained in methodical and social competence. In large part, our trainers in the VDA QMC working groups have also developed the course subject matter themselves.

You can find summarized information on our trainers on page 142 or on the Internet under www.vda-qmc.de/trainer

OPEN TRAININGVDA TRAINING THROUGHOUT GERMANY

14

CONTACTPhone: +49 30 897842-255E-mail: [email protected]

Of course, we can also provide all of our courses as customized, affordable in-house training in your organi-sation. Our offer is valid worldwide and, in addition to the courses listed in this programme, further automo-tive-specific subjects can be individually designed.

In-house training courses are an interesting offer for your organisation, especially from an economic view-point. With at least six participants, significant savings are possible compared to attendance at open training courses.

YOUR ADVANTAGES AT A GLANCE:• Optimum time and cost control: no working hours lost, as there are no additional travel times; no travel or

hotel costs for participants.• Flexible dates: dates are scheduled to your wishes, rapid and flexible implementation of your in-house

training course. • Efficient transfer into practice: your specific issues and day-to-day challenges can be taken into account

and solutions can be applied directly. • Individually designed qualifications: you determine the content and duration of the training course in order

to meet the needs of your employees. • Uniform qualification: a group of employees is qualified to a uniform level of knowledge at the same time. • Strengthening of internal cooperation: improvement of acceptance, communication and team spirit among

employees through cross-departmental groups of participants.

We are happy to advise you and prepare an individual offer according to your wishes. We will try to accom-modate your preferences for any of our trainers.

You can find summarized information on our trainers and examiners on page 142 or on the Internet under www.vda-qmc.de/trainer

IN-HOUSE TRAINING · VDA TRAININGS IN YOUR ORGANISATION

IN-HOUSE TRAININGVDA TRAINING IN YOUR ORGANISATION

low cost

flexible

efficient

individually

practice

in-house

15

A demo version of our e-learning courses is available at www.vda-qmc-learning.de

E-LEARNING · VDA TRAININGS ONLINE

E-LEARNINGVDA TRAINING ONLINE

Time is in tight supply nowadays. Flexibility is in demand.

For this reason, there are more and more e-learning services offered on the education market. These are computer-based learning programmes that are flexible in time and space and do not require direct contact with a trainer.

For several years now, we also have been offering web-based e-learning, and we are continually expanding our portfolio. We make a point of only offering subjects for e-learning that contain basic knowledge a person can learn on their own. Complex subjects, where the trainer’s practical experience is indispensable for trans-ferring knowledge, will in future also be taught in the classroom. With this so-called “blended learning”, we can combine the flexibility of electronic forms of learning with the practical and social aspects of traditional classroom training in the best way.

At present, our portfolio comprises the training courses “Quality Management Basics” (ID 115) and “Maturity Level Assurance for New Parts” (ID 603). Both courses have been revised and updated to the state of the art. These programmes are also available in English.

In the meantime, many of our customers have come to appreciate the advantages of e-learning for them-selves. Some large suppliers offer their employees our courses through their own Intranet. If you are also interested in implementing our e-learning in your organisation, please contact us!

ID 115Quality Management BasicsThis basic knowledge is an absolute must for every quality management beginner, and also offers insights for experienced quality managers! (See page 24)

ID 603Maturity Level Assurance for New Parts Have the traffic lights turned green yet? Learn about the concept for cooperation and communication for joint quality management in the supply chain. (See page 112)

16

Thanks to our network of partners, we can offer VDA training courses conducted by qualified trainers in the region you need and in the respective national language – all at the customary prices. We are happy to personally provide you with further information about our cooperation partners and to help you get in touch with the relevant contacts.

Contact: Phone: +49 30 897842-254/256 · [email protected]

OUR BRANCH OFFICES IN RUSSIA AND CHINA

OOO „VDA-QMC RUS“ VDA QMC QUALITY MANAGEMENT CENTER Moscow, Russia (BEIJING) CO., LTD Peking, China www.vda-qmc.ru www.vdachina.com.cn

OUR LICENSED PARTNERS IN GERMANY

BFK INGENIEURENuremberg www.bfk-ingenieure.de

DEUTSCHE GESELLSCHAFT FÜR QUALITÄT E.V. (DGQ)Frankfurt am Mainwww.dgq.de

ENCONA GMBHDuesseldorfwww.encona.de

FIT FOR QUALITY GMBHRatingenwww.fit-for-quality.de

GAB EUROPE GMBHNeusswww.gab-europe.de

MP-BUSINESSMANAGEMENT GMBHAschaffenburgwww.mp-bm.com

TOPQM-SYSTEMS GMBH & CO. KGSchefflenzwww.topqm.de

TQI INNOVATIONSZENTRUMGosheimwww.tqi.de

TQM TRAINING & CONSULTINGHeilbronnwww.tqm.com

TQU AKADEMIEUlmwww.tquakademie.com

TÜV SÜD AKADEMIE GMBHMunichwww.tuev-sued.de/akademie_de

OUR LICENSED PARTNERS IN ASIA

CENTRAL JAPAN INDUSTRIES ASSOCIATION (CHU SAN REN)Nagoya, Japanwww.chusanren.or.jp

GERMAN AUTOMOTIVE BUSINESS CORPORATION (ASIA) LTD.Bangkok, Thailandwww.gab-corporation.com

KFQ – KOREAN FOUNDATION FOR QUALITYSeoul, Koreawww.kfq.or.kr

TÜV SÜD KOCENSeongnam-si, Koreawww.tuv-sud-kocen.kr

TÜV SÜD SOUTH ASIAMumbai, Indiawww.tuv-sud.in

UBF.B MANAGEMENT PVT. LTD.Pune, Indiawww.ubfb.de

LICENSED PARTNERS · VDA TRAININGS IN THE WORLDWIDE NETWORK

LICENSED PARTNERSVDA TRAININGS IN THE WORLDWIDE NETWORK

17

OUR LICENSED PARTNERS IN AFRICA

ENCONACADEMY (PTY) LTD.East London, South Africawww.encona.co.za

EURO-SYMBIOSECasablanca, Moroccowww.euro-symbiose.fr

OUR LICENSED PARTNERS IN EUROPE

ANFIA SERVICE S.R.L.Turin, Italywww.anfia.it

CSQ – CZECH SOCIETY FOR QUALITYPrague, Czech Republicwww.csq.cz

EURO-SYMBIOSECarquefou, Francewww.euro-symbiose.fr

MBT DANISMANLIKAnkara, Turkeywww.mbtdanismanlik.com

ÖQA ZERTIFIZIERUNGS-GMBHVienna, Austriawww.qualityaustria.com

OPERATIONAL CONSULTINGSetúbal, Portugalwww.operational.pt

RH OPCO ACADEMIA, LDAQuinta do Conde, Portugalwww.opco.pt

QFD ENGINEERING CONSULTING LTD.Dunaharaszti, Hungarywww.qfd.hu

BFK MANAGEMENT CONSULTINGTimisoara, Romaniawww.bfk.ro

SC WERNER SEEGER QUALITÄTSMANAGEMENT ROMANIA S.R.L. Cisnadioara/Michelsberg, Romaniawww.seeger-quality.ro

SEG-BIDEA, S.L. Barcelona, Spainwww.bidea.academy

SERNAUTO – SPANISH ASSOCIATION OF EQUIPMENTS AND COMPONENTS FOR THE AUTOMOTIVE INDUSTRYMadrid, Spainwww.sernauto.es

SMMTBirmingham, Great Britainwww.industryforum.co.uk

TEAM PREVENT POLAND SP. Z.O.O.Pszczyna, Polandwww.teamprevent.pl

TQM SLOVAKIA S.R.O. Banská Bystrica, Slovakiawww.tqmslovakia.sk

WEDEAQ SCANDINAVIA ABKatrineholm, Swedenwww.wedeaq.se

OUR LICENSED PARTNERS IN AMERICA

AIAG – AUTOMOTIVE INDUSTRY ACTION GROUPSouthfield, MI, USAwww.aiag.org

ENCONA NORTH AMERICAMacomb, MI, USAwww.enconacademy.com

GERMAN AUTOMOTIVE BUSINESS CORPORATIONMiami, FL, USAwww.gab-corporation.com

TOPQM-SYSTEMS NORTH AMERICA LLCAnderson, SC, USAwww.topqm.us

IQA – INSTITUTO DA QUALIDADE AUTOMOTIVASão Paulo, Brazilwww.iqa.org.br

QMC – QUALITY & MANUFACTURING CONSULTING, S. C.Aguascalientes, Mexicowww.qmcmex.com

VOLKSWAGEN GROUP ACADEMYPuebla, Mexicowww.volkswageninstituto.com

LICENSED PARTNERS · VDA TRAININGS IN THE WORLDWIDE NETWORK

18

Our basic qualification courses have been developed for your first steps into the extensive issues of “quali-ty management in the automotive industry”, and they teach prospective auditors the necessary expertise – in soft skills as well as sector-specific knowledge.

The well-known standard ISO 19011 is still consid-ered a solid foundation for the subject of auditing, and it is the focus of our VDA auditor qualification. This course enables you to conduct audits and gives you the necessary skills to be successful as an audi-tor in the automotive industry.

The series of courses for qualification as VDA qual-ity manager and internal auditor, on the other hand, teaches the sector-specific aspects of quality work in the automotive industry. Due to the modular struc-ture, the specific knowledge components are taught in compact learning units that can be booked indi-vidually or as one-week training courses.

› VDA Auditor › VDA Quality Manager and Internal Auditor

› Module I: Quality Management Basics

› Module II: Automotive-Specific Processes, Methods and Tools

› Exam Day for VDA QM Representative

Faro della Vittoria, Triest, Italy

19

Basic Qualification for Auditors in the Automotive Industry

› Module III: Measuring, Assessing and Improving

› Module IV: Auditor in the Automotive Industry

› Exam Day for VDA Quality Manager and Internal Auditor

› Refresher Course for VDA Quality Manager and Internal Auditor

Faro della Vittoria, Triest, Italy

20

BASIC QUALIFICATION FOR AUDITORS IN THE AUTOMOTIVE INDUSTRY

I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · BASIC QUALIFICATION FOR AUDITORS IN THE AUTOMOTIVE INDUSTRY

alternatively

ID 1216 Days: Qualification as VDA QM Representative- One-Week Training

alternatively

ID 1226 Days:Further Qualification for VDA Quality Manager and Internal Auditor- One-Week Training

ID 1123 Days: Automotive-Specific Processes, Methods and Tools

ID 150Exam Day for VDA QM Representative

ID 1043 Days: VDA Auditor Qualification

Direct Entry

ID 154Exam Day for Certified VDA Auditor

ID 1133 Days: Measuring, Evaluating and Improving

ID 1143 Days: Auditor in the Automotive Industry

ID 151Exam Day for VDA Quality Manager and Internal Auditor

orID 1113 Days: Quality Management Basics

ID 115E-Learning

Certificate

Certificate

Auditor Card

Card

Database Entry

Database Entry Certificate Database Entry

optionaloptional

MODULE I *

MODULE II

MODULE III

MODULE IV

Qualification for VDA Quality Manager and Internal Auditor

Qualification for VDA Auditor (VDA Auditor Qualification)

* Certificates of other training organizations may be accepted

21

In order to be able to conduct targeted and constructive audits, you need factual expertise as well as tact for widely differing audit situations and interview partners. This requires a large measure of social competence above and beyond the mastery of audit methods.

During the three-day training course, all relevant points from the DIN EN ISO 19011 (guidelines for auditing management systems) are dealt with. We will explain and apply the main terms and definitions, and practise the central tasks of audit preparation, conduct and post-processing using an exemplary organisation.

We will supplement your factual and methodical competence with a preceding e-learning module, which teaches you aspects of communication and interview techniques, as well as basic psychological knowledge related to human interaction. These issues are re-addressed in the training course, and together we will ap-ply the content to audit situations with the help of examples and specific exercises.

A special offer within the course is an audit simulation, which enables you to contribute experiences from different areas and transfer them into practice. You will receive professional feedback from two expert train-ers.

You may optionally add an exam day and earn a VDA auditor certificate as well as the certificate of attend-ance for the three-day course. This creates the foundation for a 1st/2nd/3rd party auditor qualification. We can also offer you additional training courses based on a standard or a body of rules.

I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · VDA AUDITOR

VDA AUDITORSTRUCTURE AND OBJECTIVES OF THE QUALIFICATION

22

VDA AUDITOR QUALIFICATION


ID 104

In this course, we communicate the basics and methods for conducting system and process audits. These can be applied internally in an organisation as well in the supply chain based on requirements from the certified QM system of your organisation or customer-specific requirements.

The introduction to auditing basics includes general requirements, methods, principles and interviewing techniques.

These general basics enable you to correctly apply the correlations and necessary procedural steps in an audit, considering interpersonal interactions.

TARGET AUDIENCEAutomotive QM personnel tasked with conducting QM system audits or process audits within their organisa-tion (internally) or within the supply chain (externally). Auditors and personnel from certification bodies who are involved in the certification processes.

CONTENT• Auditing basics according to DIN EN ISO 19011• The audit process• Communication basics• Body language elements• Interviewing technique as a basis for the audit interview• The various phases of an audit interview• Introduction to a personality model and application in the audit interview• Conducting an audit simulation with professional feedback

PREREQUISITES FOR ATTENDANCEExperience with and basic knowledge of quality tools and methods

QUALIFICATION CERTIFICATEAfter passing the test, you will receive a VDA certificate of qualification.

NOTEYou have completed our starter training course in the form of a preceding e-learning module.

LITERATUREVDA QMC collection of standards DIN EN ISO 9000, 9001, 9004 and 19011

DURATION3 days

23

Certificate · Database Entry

EXAMINATION DAY FOR CERTIFIED VDA AUDITOR


ID 154

TARGET AUDIENCEAutomotive QM personnel tasked with conducting QM system audits or process audits within their organisa-tion (internally) or within the supply chain (externally). Auditors and personnel from certification bodies who are involved in the certification processes.

PREREQUISITES FOR ATTENDANCEAdmission to the exam day after successful review of your application.Prerequisites for admission to the exam are evidence of auditor qualification, as well as at least 3 years’ industrial experience, of which at least 1 in QM.

QUALIFICATION CERTIFICATEAfter passing the written and oral exams, you will receive a VDA certificate with a registered number and the respective VDA QMC database entry.

DURATION1 day

Applicationnecessary

24

Duration ID FeeDepends on your previous knowledge, your learning speed and

the number of processed learning units. At the end of the course, you will receive a VDA attendance certificate.

115 €200

MODULE I: QUALITY MANAGEMENT BASICS

I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · VDA QUALITY MANAGER AND INTERNAL AUDITOR

Automotive industry requirements are rising continuously. Customer requirements are becoming more and more specific due to increasing product complexity. In addition to excellent quality, the conformance to con-tinuously changing customer needs is an important prerequisite in order to hold one’s own on the market. Customer-specific processes are important prerequisites for this.

OBJECTIVEIn this course, you will learn about the structure and further development of management systems in the au-tomotive sector, considering customer-specific requirements. You will learn to optimise the QM system and the continuous workflows in your company in order to contribute to quality-oriented corporate change.

TARGET AUDIENCEAutomotive industry specialists and executives in quality management who would like to assess the inter-nal QM system or that of suppliers (1st/2nd party audits); project leaders and staff members involved in improvement projects.

CONTENT• History of quality management and introduction to quality management basics• Process organisation and management• Overview of important ISO and VDA standards• Introduction to and further development of a management system• Internal audits• Audit process and content of ISO 19011• Documentation of a management system• Quality reports• Legal aspects in a QM system

PREREQUISITES FOR ATTENDANCETechnical and/or managerial training, experience in the automotive industry.

LITERATUREVDA QMC collection of standards DIN EN ISO 9000, 9001, 9004 and 19011

DURATION3 days

After completing the training you

will receive a VDAcertificate of attendance.

ID 111

ID 115E-LEARNING The access code is valid for four weeks

after first login and then expires automatically.

25

MODULE II: AUTOMOTIVE-SPECIFIC PROCESSES,METHODS AND TOOLS


After you have acquired a solid foundation in the course “Quality Management Basics”, this course deals with the customer-specific alignment of the QM system and the selection and application of quality and automotive-specific procedures and tools.

OBJECTIVEYou will receive a comprehensive overview of method selection. It is necessary to discuss the application fields of established and automotive-specific quality tools and methods, in order to find solutions quickly, systematically and sustainably for present and future problems.

TARGET AUDIENCEAll experts who want to further develop their own scope of action or that of their suppliers by applying auto-motive standards and systematic methods.

CONTENT• Elementary tools in quality management (7 Tools)• Management tools• Application fields for quality-related costs• Product creation – overview of maturity level assurance for new parts• Overview of Design for Manufacturing and Assembly (DFMA) method• Significance and objective of the Design of Experiments (DoE) method• Application of FMEA’s• Application field and significance of Failure Tree Analysis (FTA)• Overview TRIZ – creative problem solving• Automotive SPICE® background • Basic functional principle and benefit of Quality Function Deployment (QFD) • Overview and central content of production process and product approval according to VDA 2• Overview of the “robust production process” method• 8D report as a standardised complaints process • Overview and main steps of the field failure analysis method


DURATION3 days

After completing the training you will receive a VDAcertificate of attendance.

ID 112

26

Certificate · VDA QM Representative Card · Database Entry

QUALIFICATION FOR VDA QM REPRESENTATIVE – ONE-WEEK TRAINING


This offer is specifically for people who want to qualify for QM representative within the shortest possible time. In our selected hotels, the participants can concentrate on the subject in peace over six consecutive days and take the respective exam.

OBJECTIVEIn module I, you will learn about the structure and further development of management systems in the auto-motive sector, considering customer-specific requirements. You will learn to optimise the QM system and the continuous workflows in your company in order to contribute to quality-oriented corporate change.

TARGET AUDIENCEAutomotive industry specialists and executives in quality management who would like to assess the inter-nal QM system or that of suppliers (1st/2nd party audits); project leaders and staff members involved in improvement projects, as well as all experts who want to further develop their sphere of influence and/or that of their suppliers by implementing automotive standards and systematic methods.

CONTENTModule I: Quality Management BasicsAutomotive industry requirements are rising continuously. Customer requirements are becoming more and more specific due to increasing product complexity. In addition to excellent quality, the conformance to con-tinuously changing customer needs is an important prerequisite to be able to hold one’s own on the market. Customer-specific processes are important prerequisites for this.

• History of quality management and introduction to the basics• Process organisation and management• Structure and content of the ISO and VDA standards• Introduction to and further development of a management system• Internal audits• Audit process and content of ISO 19011• Documentation of a management system• Quality reports• Legal aspects of the QM system

ID 121

27I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · VDA QUALITY MANAGER AND INTERNAL AUDITOR

Module II: Automotive-Specific Processes, Methods and ToolsAfter having acquired the fundamentals of quality management in the course “Quality Management Basics”, this course will deal with the customer-specific orientation of the QM system as well as the selection and application of quality- and automotive-specific methods and tools.

• Elementary tools in quality management (7 Tools)• Management tools• Application fields for quality-related costs• Product creation – overview of maturity level assurance for new parts• Overview of Design for Manufacturing and Assembly (DFMA) method• Significance and objective of the Design of Experiments (DoE) method• Application of FMEA’s• Application field and significance of Failure Tree Analysis (FTA)• Overview TRIZ – creative problem solving• Automotive SPICE® background • Basic functional principle and benefit of Quality Function Deployment (QFD) • Overview and central content of production process and product approval according to VDA 2• Overview of the “robust production process” method• 8D report as a standardised complaints process • Overview and main steps of the field failure analysis method

Exam day for VDA QM RepresentativeThe exam for qualification as VDA QM representative is divided into two parts: a written exam and an oral exam. After passing the written and oral tests, you will receive a VDA certificate, a VDA QM representative card and VDA QMC database entry. For the card, we need a digital passport photograph in JPEG format in advance.


LITERATURE VDA QMC standards collection DIN EN ISO 9000, 9001, 9004 and 19011

DURATION 6 days

28

EXAMINATION DAY FOR VDA QM REPRESENTATIVE


PREREQUISITES FOR ATTENDANCECompletion of modules I and II for the basic qualification as VDA quality manager and internal auditor NOTEPlease bring the literature handed out to you in modules I and II to the exam.

QUALIFICATION CERTIFICATEAfter passing the written and oral tests, you will receive a VDA certificate with a registered number as well as a corresponding VDA QM representative card and VDA QMC database entry. For the card, we need a digital passport photograph in JPEG format in advance.

DURATION1 day

ID 150Certificate · VDA QM Representative Card · Database Entry

29

MODULE III: MEASURING, EVALUATING AND IMPROVING


You will improve your knowledge of statistics in order to analyse and evaluate results based on substantiatedfacts. You will get to know common statistical methods and learn to be able to estimate their application possibilities.

OBJECTIVEWays in which processes can be oriented and assessed in terms of effectiveness and efficiency will be dem-onstrated here. Furthermore, this qualification enables you to make decisions based on statistical data.

TARGET AUDIENCESpecialists in all fields, quality specialists and representatives, staff members from improvement teams.

CONTENT• Fundamentals for quantitative and qualitative characteristics • Statistical methods in the organisation • Fundamentals for the use of statistical methods• Determination of statistical parameters• Calculation examples for different distributions – random variation area• Capable production processes • Control of production processes using quality control charts for normally distributed characteristics• Control of production processes using quality control charts for quantitative characteristics and special

cases• Test process suitability according to VDA 5 and measurement system analysis (MSA)

PREREQUISITES FOR ATTENDANCETechnical and/or business management training, experience in the automotive industry.

NOTEPlease bring a pocket calculator with statistical functions and a notebook, in order to work on the exercises.

DURATION3 days


ID 113

30

MODULE IV: AUDITOR IN THE AUTOMOTIVE INDUSTRY


In this module, we teach the basics for ISO 9001 and the ISO 19011 requirements as well as the procedures for planning and conducting internal audits with the process approach. You will learn to plan and conduct management system audits with the automotive approach and to evaluate the results appropriately using the PDCA approach. We teach you interview techniques that you can use to motivate interview partners.

OBJECTIVESWith this qualification, you can develop and manage audit programmes, plan and conduct internal audits as well as evaluate and report audit findings. You will learn interview techniques that you can apply in audits in a targeted manner. TARGET AUDIENCESpecialists in all fields, quality specialists and representatives, staff members from improvement teams.

CONTENT• Structure and content of ISO 9001• Qualification criteria for auditors (ISO 19011)• Audit interview techniques• Audit simulation with coaching

PREREQUISITES FOR ATTENDANCETechnical and/or business management training, experience in the automotive industry, personal character-istics according to ISO 19011 (clause 7.2).

NOTEAccompanied by an experienced trainer from the automotive or supplier industry, the interview techniques will be taught by a professional coach with educational training.

DURATION3 days



ID 114

31

Certificate · Auditor Card · Database Entry

EXAMINATION DAY FOR VDA QUALITY MANAGERAND INTERNAL AUDITOR


PREREQUISITES FOR ATTENDANCETechnical and/or business management training, experience in the automotive industry, personal characteris-tics according to ISO 19011 (clause 7.2), completion of modules I through IV of the basic training course for qualification as VDA quality manager and internal auditor and/or of the one-week course “Qualification for VDA QM representative”.

NOTEPlease bring the literature handed out to you in modules I to IV to the exam.

QUALIFICATION CERTIFICATEAfter passing the written and oral tests, you will receive a VDA certificate with a registered number as well as a corresponding VDA auditor card and VDA QMC database entry. For the card, we need a digital passport photograph in JPEG format in advance.

DURATION1 day

ID 151

32


FURTHER QUALIFICATION FOR VDA QUALITY MANAGER AND INTERNAL AUDITOR - ONE-WEEK TRAINING


This one-week course is the optimum supplement for all successful participants of the one-week training “Qualification for VDA QM Representative”. The six training days in our idyllic conference hotels make for concentrated learning and lead to the exam for VDA quality manager and internal auditor.

OBJECTIVEWith this qualification, you can develop and manage audit programmes, plan and conduct internal audits as well as evaluate and report audit findings. You will learn interview techniques that you can apply in audits in a targeted manner.

TARGET AUDIENCESpecialists in all fields, quality specialists and representatives, staff members from improvement teams. CONTENTModule III: Measuring, Evaluating and ImprovingYou will improve your knowledge of statistics in order to analyse and evaluate results based on substanti-ated facts. You will get to know common statistical methods and learn to be able to estimate their application possibilities. Ways in which processes can be oriented and assessed in terms of effectiveness and efficiency will be dem-onstrated here. Furthermore, this qualification enables you to make decisions based on statistical data.

• Fundamentals for quantitative and qualitative characteristics • Statistical methods in the company • Fundamentals for discrete and continuous distributions• Determination of statistical parameters• Calculation examples for different distributions – random variation area• Capable production processes (capability indices)• Control of production processes using quality control charts for normally distributed characteristics• Control of production processes using quality control charts for quantitative characteristics and special

cases• Test process suitability according to VDA 5 and measurement system analysis (MSA)

ID 122


Module IV: Auditor in the Automotive IndustryIn this module, we teach the basics for ISO 9001 and the ISO 19011 requirements as well as the procedures for planning and conducting internal audits with the process approach. You will learn to plan and conduct management systems with the automotive-specific approach and to evaluate the results appropriately using the PDCA approach. We teach you interview techniques that you can use to motivate interview partners.

• Structure and content of ISO 9001• Qualification criteria for auditors (ISO 19011)• Audit interview techniques• Audit simulation with coaching

Examination Day for VDA Quality Manager and Internal AuditorThe exam for VDA quality manager and internal auditor is divided into two parts: a written exam and an oral exam. After passing the written and oral tests, you will receive a VDA certificate, a VDA QM representative card and VDA QMC database entry. For the card, we need a digital passport photograph in JPEG format in advance.

PREREQUISITES FOR ATTENDANCETechnical and/or business management training, experience in the automotive industry, personal characteris-tics according to ISO 19011 (clause 7.2), completion of modules I and II in the basic training for VDA quality manager and internal auditor and/or of the one-week training “Qualification for VDA QM Representative”.

NOTEPlease bring the literature you were given in modules I and II to this training. Accompanied by an experi-enced trainer from the automotive or supplier industry, the subject interview techniques will be taught by a professional coach with educational training.

DURATION6 days

34

Auditors have to prove themselves every day anew in practice, in order to react flexibly and professionally to changes in legal and customer requirements and operational management. VDA standards represent the “state of science and technology”, which makes continual further qualification necessary, i.e. on changes in ISO and VDA standards. For this reason, we recommend attending a refresher course every three years.

The competence of quality managers and internal auditors is very important for the successful implementa-tion of a QM system according to ISO 9001 and higher. In the orientation as well as the assessment of one’s own QM system and the whole supply chain, the auditor’s competence plays a decisive role.

This refresher serves as an update and an exchange of experiences regarding the knowledge and capabili-ties of the auditors according to the current standards. The focus is on the further development of the ISO 9000 family, the VDA standards and experiences in practical application. The issues are further explored in case studies and group work.

TARGET AUDIENCECertified VDA quality managers and internal auditors

CONTENT• New issues in the VDA volumes and ISO standards• Implementation of QM systems with a process approach• Further development of the QM system• Exchange of experiences and group work

PREREQUISITES FOR PARTICIPTIONNone


LITERATURE VDA QMC standards collection DIN EN ISO 9000, 9001, 9004 and 19011

DURATION 2 days


REFRESHER COURSE VDA QUALITY MANAGERAND INTERNAL AUDITOR

ID 140

36

With the revision of DIN EN ISO 9001 and the re-lated IATF 16949, new challenges have opened up for executives and also for the operative areas and auditors. The training courses that we offer impart the knowledge necessary for you in practice. Sig-nificant parts of the revised standards are acquired by the participants themselves, which makes this content more tangible. By taking the offered exam, your competence is confirmed by a neutral author-ity.

› IATF 16949 – for Executives

› IATF 16949 – Implementation within the Organisation

› IATF 16949 – Qualification for 1st/2nd party Auditor

› IATF 16949 – Exam Preparation for 1st/2nd party Auditors – Core Tools

› IATF 16949 – Exam Day for 1st/2nd party Auditor

Sun and Moon Pagodas, Shan Hu Lake, Guilin, China

37

IATF 16949

› IATF 16949 – Qualification for Certified 1st/2nd Party Auditor – One Week Training Course

› IATF 16949 – Upgrade Training Course for 1st/2nd Party Auditors for Re-Qualification

› IATF 16949 – Qualification for 3rd Party Auditor

› IATF 16949 – Practice Tips for Clause 7.1.5: Monitoring and Measuring Resources

Sun and Moon Pagodas, Shan Hu Lake, Guilin, China

38

More than ever, executives are required to take responsibility and to be adequately informed about company processes and developments in order to make the right decisions.

IATF 16949 requires top management to play a leading role in meeting all requirements that customers expect from the organisation and its processes, products and services.

Responsibility for quality means that this must be actively and personally undertaken by top management. This course presents the specific requirements pertaining to top management and gives hints on implemen-tation within the organisation.

TARGET AUDIENCEResponsible personnel (chief executives, plant managers and executives) from all areas such as manufactur-ing, development, purchasing, etc., who are not auditors.

CONTENT• Process management and process approach in the automotive industry• Structure of IATF 16949 incl. DIN EN ISO 9001• IATF 16949 and DIN EN ISO 9001 requirements pertaining to top management • Insights into IATF 16949 certification rules and answers to questions pertaining to the implementation of a

QM system

PREREQUISITES FOR ATTENDANCENone

LITERATURE• QM System Standard IATF 16949• VDA QMC collection of standards DIN EN ISO 9000, 9001, 9004 and 19011

DURATION1 day

I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · IATF 16949

IATF 16949 FOR EXECUTIVESID 202


will receive a VDA certificate of attendance.

39

Your organisation is preparing for certification to IATF 16949 and has to deal with the actual implementation of the new requirements. You will be introduced to the requirements of both the IATF 16949 and DIN EN ISO 9001 standards, and receive specific guidance on how to interpret the requirements and on what has to be done to implement these requirements in your organisation.

TARGET AUDIENCEAutomotive supplier personnel involved in planning and procedure for IATF 16949 certification in their or-ganisation.

CONTENT• IATF 16949 and DIN EN ISO 9001 requirements• Guidance for implementation within the organisation • Insights into IATF 16949 certification procedures and answers to questions pertaining to the transition

audit up until September 2018



DURATION2 days

IATF 16949 – IMPLEMENTATION WITHIN THE ORGANISATION

After completing the training you will receive a VDA certificate of attendance.

ID 203


40

1ST/2ND PARTY AUDITOR IATF 16949


1 day: examination day for 1st/2nd party auditor ID 250

› PRIMARY QUALIFICATION

› RE-QUALIFICATION

Prerequisites forqualification

optional

optional

Prerequisitesfor qualification

At least 1 completeISO/TS respectivelyIATF 16949 1st/2ndparty audit per year in the validity period

Less than 1 complete ISO/TS respectivelyIATF 16949 1st/2ndparty audit per year in the validity period

At least 1 complete ISO/TS respectivelyIATF 16949 1st/2ndparty audit per year in the validity period

Less than 1 complete ISO/TS respectivelyIATF 16949 1st/2nd party audit per year in the validity period

1 day: exam preparation for 1st/2nd party auditors – core tools

Auditor qualification asinternal auditor for

ISO 9001:2015

Minimum of 3 completeinternal system audits to

ISO 9001 in the past 3 years

At least 2 years appropriatepractical experience in an

organization in the automo-tive industry

3 days: qualification for 1st/2nd party auditor

2 days: upgrade training course for 1st/2nd party auditors for re-qualification

3 days: qualificationfor 1st/2nd partyauditor

ID 211

ID 240 ID 211

ID 212

1 day: examination day for 1st/2nd party auditor ID 250

1 day: exam preparation for 1st/2nd party auditors - core tools

ID 212

VDA certificate 1st/2nd party auditor ISO/TS 16949:2009

Evidence of a training course from another training provider

(min. 3 days, not older than 3 years)

Certificate

Certificate

Auditor Card

Auditor Card

Database Entry

Database Entry

41

In the automotive industry, the qualification and competence of 1st/2nd party auditors IATF 16949 is of vital importance. On the one hand, in order to enable their own organisation to introduce targeted actions for continual improvement by pertinent assessment of the QM system and the degree of fulfilment of the IATF 16949 requirements. But on the other hand, also in order to support external suppliers competently in devel-oping their QM system towards IATF 16949, which in the end is mutually beneficial.

To begin with, by attending this course you will receive the necessary qualification for the above. By taking the accompanying exam 250 IATF 16949 – Exam Day for 1st/2nd Party Auditor you can additionally prove your competence as 1st/2nd party auditor IATF 16949 and thus fulfil some customers’ requirements for the qualification of internal auditors.

TARGET AUDIENCEQM managers / personnel or internal / external system auditors with DIN EN ISO 9001 competence and automotive auditing experience.

CONTENT• Process management and process approach in automotive industry• Main content of DIN EN ISO 9001• Structure of IATF 16949 and its requirements incl. DIN EN ISO 9001• Insights into IATF 16949 certification rules

The alternation between information and individual, group and case study work in suitable learning steps enables the consolidation and application of IATF 16949 and DIN EN ISO 9001 knowledge. PREREQUISITES FOR ATTENDANCE• Knowledge and practical experience in introducing and maintaining management systems• VDA auditor qualification or comparable auditor qualification• Experience in preparing and conducting audits is useful

QUALIFICATION CERTIFICATEAfter passing the test you will receive a VDA certificate of qualification.


DURATION3 days

IATF 16949 – QUALIFICATION FOR 1ST/2ND PARTY AUDITOR IATF 16949


ID 211

42

A significant number of exam participants do not correctly answer questions on the core tools (FMEA, MSA and SPC). Familiarity with the core tools is indispensable in practice, in order to detect and assess risks and any nonconformities.

For an introduction and for core tools exercises we recommend taking this preparation course before the exam, so that you can competently implement the knowledge in the exam and later in your professional environment.

TARGET AUDIENCEProspective 1st/2nd party auditors IATF 16949 CONTENT• Structure and creation of failure mode and effects analyses (FMEA) • Statistical process control (SPC 1)• Quality control chart technique (SPC 2)• Machine and process capabilities (SPC 3)• Inspection process suitability VDA 5• Measurement system analysis basics (MSA)

PREREQUISITES FOR ATTENDANCEBasic knowledge of IATF 16949 and DIN EN ISO 9001 requirements as well as some practical experience in the implementation of automotive methods

LITERATURE• FMEA (harmonisation VDA and AIAG)• Chapter SPC from the VDA ring binder Volume 4• VDA Volume 5

DURATION1 day


IATF 16949 – EXAMINATION PREPARATION FOR 1ST/2ND PARTY AUDITORS IATF 16949 – CORE TOOLS



ID 212

43


The exam day for certified 1st/2nd party auditor IATF 16949 offers participants a level of qualification compa-rable to that of 3rd party auditors. The certificate awarded for passing the exam is issued in this form only by the IATF member VDA QMC or by a partner licensed by us. The exam is based on the content of the course, IATF 16949 requirements as well as in individual cases the customer-specific requirements of the OEM’s.

TARGET AUDIENCEProspective 1st/2nd party auditors IATF 16949 who have taken part in the qualification training course and existing 1st/2nd party auditors who have completed the re-qualification training.

CONTENT • The exam consists of a written part with 40 multiple-choice questions, and • an oral part, in which participants develop risks / nonconformities from a scenario and assign them to IATF

16949 / DIN EN ISO 9001 requirements.

PREREQUISITIES FOR ATTENDANCEAdmission to the exam day is granted after successful review of the application.

• Auditor qualification for internal auditor according to ISO 9001:2015• At least 3 complete ISO 9001 internal system audits within the past three years• At least 2 years appropriate practical full-time experience in the automotive industry• Successful completion of the course ID 211 “IATF 16949 – Qualification for 1st/2nd party auditor”

Please also note the overview on page 40.

QUALIFICATION CERTIFICATEAfter passing the written and the oral exam, you will receive a VDA certificate with a registered number, the respective auditor card and a corresponding VDA QMC database entry. For the card, we need a jpeg digital passport photo in advance.

NOTEWell-founded knowledge of the Automotive Core Tools is essential to pass the exam. Please refer to our examination preparation ID 212.

DURATION1 day

IATF 16949 – EXAMINATION DAY FOR 1ST/2ND PARTY AUDITOR IATF 16949


ID 250


44


This one-week course offers an opportunity to achieve qualification for 1st/2nd party auditor IATF 16949 within five days. The quiet and relaxed atmosphere of specially selected hotels creates the ideal framework for a perfect preparation for the exam.

TARGET AUDIENCEQM managers / personnel or internal / external system auditors with knowledge of DIN EN ISO 9001 and automotive audit experience, who want to achieve qualification for 1st/2nd party auditor IATF 16949 in one week.

CONTENTQualificationIn the automotive industry, the qualification and competence of 1st/2nd party auditors IATF 16949 is of vital importance. On the one hand, in order to enable their own organisation to introduce targeted actions for continual improvement by pertinent assessment of the QM system and of the degree of fulfilment of the IATF 16949 requirements. But on the other hand also in order to support external suppliers competently in devel-oping their QM system towards IATF 16949, which in the end is mutually beneficial.

• Process management and process approach in automotive industry• Main content of DIN EN ISO 19011• Structure of IATF 16949 and its requirements incl. DIN EN ISO 9001• Insights into IATF 16949 certification rules

The alternation between information and individual, group and case study work in suitable learning steps enables the consolidation and application of IATF 16949 and DIN EN ISO 9001 knowledge.

Exam PreparationA significant number of exam participants do not correctly answer questions on the core tools (FMEA, MSA and SPC). Familiarity with the core tools is indispensable in practice, in order to detect and assess risks and any nonconformities.

For an introduction and for core tools exercises, we recommend taking this preparation course before the exam, so that you can competently implement the knowledge in the exam and later in your professional environment.

• Structure and creation of failure mode and effects analyses (FMEA) • Statistical process control (SPC 1)• Quality control chart technique (SPC 2)• Machine and process capabilities (SPC 3)• Inspection process suitability VDA 5• Measurement system analysis basics (MSA)

IATF 16949 – QUALIFICATION FOR CERTIFIED 1ST/2ND PARTY AUDITOR – ONE-WEEK TRAINING


ID 221


45

Examination DayThe exam day for certified 1st/2nd party auditor IATF 16949 offers participants a level of qualification compa-rable to that of a 3rd party auditor. The certificate awarded for passing the exam is issued in this form only by the IATF member, VDA QMC or by a partner licensed by us. The exam is based on the content of the course, IATF 16949 requirements as well as in individual cases the customer-specific requirements of the OEM’s.

The exam consists of • a written part with 40 multiple choice questions, and • an oral part, in which participants develop risks / nonconformities from a scenario and assign them to IATF

16949 / DIN EN ISO 9001 nonconformities.

PREREQUISITES FOR ATTENDANCE• Demonstrable knowledge of ISO 9001• At least 3 internal system audits or 6 audit days within the past two years• At least 2 years’ professional experience in the automotive industry• Completion of the VDA qualification course for 1st/2nd party auditors IATF 16949

Admission to the one-week training course takes place after successful assessment of your application.

Please also note the overview on page 40.


LITERATURE• QM System Standard IATF 16949• VDA QMC standards collection DIN EN ISO 9000, 9001, 9004 and 19011• FMEA (harmonisation VDA and AIAG)• Chapter SPC from VDA ring binder Volume 4• VDA Volume 5

DURATION5 days


46

Auditors have to prove themselves every day in practice. Changes in the standards underlying the audits and in management must be quickly comprehended in order to incorporate them into everyday work. For this reason, every three years a re-qualification for 1st/2nd party auditors is necessary to maintain auditor qualifi-cation (ISO TS or IATF 16949 certificates).

The competence of 1st/2nd party auditors is significant for the implementation of the automotive require-ments of IATF 16949. For the alignment and assessment of one’s own QM system as well as along the supply chain, the auditors’ competence plays a decisive role.

This re-qualification serves as an exchange of experiences and to update the knowledge and capabilities of the auditors according to the current standards. The emphasis is on topical issues and updates in IATF 16949 and the certification rules, as well as typical areas in implementation that still often have potential for improvement. Group work and subsequent discussions with all participants serve to consolidate IATF 16949 implementation expertise. The dialogue with colleagues from different organisations creates synergy effects.

TARGET AUDIENCE1st/2nd party auditors ISO TS or IATF 16949

CONTENT• Main content of DIN EN ISO 19011• Structure of IATF 16949 and its requirements incl. DIN EN ISO 9001• Consolidation, exchange of experiences and group work• Participants’ issues on the implementation of the IATF 16949

PREREQUISITES FOR ATTENDANCEVDA certificate 1st/2nd party auditor ISO/TS 16949 and respective evidence for conducted audits.Please also note the overview on page 38.Admittance to this course will be granted after successful review of your application.

In individual cases, attendance at the examination day may be necessary.



DURATION2 days

1st/2nd party auditors ISO/TS 16949, who have acquired their

qualification through other qualification providers, can now also apply for a VDA certificate!

Due to the transition period, this training course may only be offered as open training until 14th September 2018!


IATF 16949 – UPGRADE TRAINING FOR 1ST/2ND PARTY AUDITORS FOR RE-QUALIFICATION

ID 240

Application necessary


47

ADMISSION REQUIREMENTSAdmission to this course can only be applied for through a certification body recognised by IATF.Further details can be found in the qualification criteria for ISO/TS 16949 3rd party auditors according to the certification rules.These recognized certification bodies have further up-to-date information available.

CONTENT• Automotive process approach• Process identification and interdependency• Process performance and monitoring• Requirements for stage 1 readiness review• Customer-specific requirements• Audit planning• Requirements for stage 2 audit• Nonconformity management• Requirements for surveillance audits• Requirements for re-certification audits• Requirements for transfer audits

PREREQUISITES FOR ATTENDANCEAdmission to this course is granted after successful review of your application. In order to prevent delays, applicants should make sure to hand in complete documentation. Checking for completeness is the respon-sibility of the certification bodies.

QUALIFICATION CERTIFICATEAfter passing the written and the oral exam, you will receive a certificate with a registered number, an auditor card and the respective entry into the IATF database. For the card, we need a digital passport photo in JPEG format in advance. This evidence proves your qualification as a 3rd party ISO/TS 16949 auditor based on the IATF requirements.

NOTEDue to the length of the individual parts of the exam, the maximum number of participants for one exam day is 7. We therefore reserve the right to set an additional subsequent exam day if this number is exceeded.

DURATION4 days

IATF 16949 – QUALIFICATION FOR 3RD PARTY AUDITOR


ID 230



48

ID 205




In audits, this element is a particularly frequent source of complaint in major and minor nonconformities.

OBJECTIVE is to enable the concerned personnel and auditors to rapidly acquire the main content, require-ments and fields of application in a concentrated form.

PRACTICE TIPS FOR CLAUSE 7.1.5 MONITORING AND MEASURING RESOURCESThe main topics from three courses (test equipment monitoring with calibration and traceability, test equip-ment capability, measuring system analysis, test process suitability VDA Volume 5) are presented in only two days.

TARGET AUDIENCEAuditors and employees who want to be up to the mark for element 7.1.5, who are tasked with planning, selection, purchasing, inspection and monitoring as well as with calibration of measuring and inspection equipment, also employees from organisations manufacturing measuring equipment and appliances.

CONTENT• Terms and definitions, development and requirements of the standards• Development of capability analyses and measurement uncertainty• Variable test characteristics: test equipment capability in Germany vs. MSA measurement system analysis

(USA) and capability of measurement processes and measurement uncertainty according to VDA Volume 5 with exchange of experiences and group work

• Methods for attribute test characteristics: test of hypotheses (Kappa), detection theory, TSO, performance curve, short method, Bowker test

• Selection and use of test equipment with group work• Metrology basics, test equipment and aids, requirements, influence quantities, statutory measuring and

calibration system, SI units system, hierarchy of normals, accreditation bodies • Calibration – internal or external with evidence of traceability to international / national normals, elements

of traceability, factory standards, accredited calibration certificates, MPE, margins for error, exchange of experiences / group work

• Handling test equipment (classification, registration, identification, monitoring use, calibration, service and maintenance, scrapping)

• Structure of inspection instructions• Determination of qualification intervals, examples of dynamisation• Test equipment monitoring software validation

PREREQUISITES FOR ATTENDANCEBasic knowledge of statistics would be helpful.

DURATION2 days

IATF 16949 – PRACTICE TIPS FOR CLAUSE 7.1.5 MONITORING AND MEASURING RESOURCES

49I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · IATF 16949

50

Audits are conducted in different forms, e.g. as product, process and system audits, and are indispensable as gauges for the implementation of requirements in organi-sations. This is true for internal audits, supplier audits and also for system audits by certification bodies. The VDA standards 6.x describe the sector-specific system require-ments and determine the types of audits required for monitoring and their application.

› VDA 6 – Certification Rules for VDA 6.1, VDA 6.2 and VDA 6.4

› VDA 6.1 – Upgrade Training for 1st/2nd/3rd Party Auditors

› VDA 6.1 – Qualification for 1st/2nd/3rd Party Auditor



Mühlenbake Lighthouse, Swinemünde, Poland

51

Audit Standards VDA 6.x

› VDA 6.3 – Qualification for Process Auditor



› VDA 6.5 – Qualification for Product Auditor

› VDA 6.7 – Qualification for Process Auditor for Unit Production and Job Shop Production

Mühlenbake Lighthouse, Swinemünde, Poland

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VDA 6.1, VDA 6.2 AND VDA 6.4 –QUALIFICATION FOR 1ST/2ND AND 3RD PARTY AUDITOR

I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · AUDIT STANDARDS VDA 6.X

Valid 1st/2nd party auditor qualification for particular VDA 6.x standard

Knowledge of ISO 9001:2015

At least 1 audit according to particular VDA 6.x standard per year in the valid-ity period

Valid 3rd party auditor qualification for particular VDA 6.x standard


At least 1 audit according to particular VDA 6.x standard per year in the valid-ity period

Successful participation in VDA 6 training - ID 301


At least 2 years professional experience in the automotive industry


Auditor qualification according to the require-ments of VDA Volume 6

Professional experience according to require-ments of VDA Volume 6

Audit experience according to the require-ments of VDA Volume 6

Successful participation in VDA 6 train-ing - ID 301

Certificate Auditor Card Database Entry

Examination Day for 1st/2nd or 3rd Party Auditor – ID 351, ID 352 or ID 354

1 Day: Upgrade Training for 1st/2nd/3rd party Auditors – ID 331, ID 332 or ID 334

Result of Knowledge Test ≥ 70% Result of Knowledge Test ≥ 80%

Prerequisites

Prerequisites

Prerequisites

Prerequisites

3 days: Qualification for 1st/2nd/3rd Party Auditor – ID 311, ID 312 or ID 317

1st/2nd Party Auditor

1st/2nd Party Auditor

3rd Party Auditor

3rd Party Auditor

› VDA 6.1, VDA 6.2 and VDA 6.4 – Initial Qualification for 1st/2nd and 3rd Party Auditor

›VDA 6.1, VDA 6.2 and VDA 6.4 – Upgrade for 1st/2nd and 3rd Party Auditors


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VDA Volume 6 is the basis for all system audits according to the standards VDA 6.1, 6.2 and6.4. Based on the requirements of ISO 17021 and ISO 19011, the advanced requirements for 2nd and 3rd party audits in particular are described. Compliance with these requirements is absolutely necessary for certification bodies.

TARGET AUDIENCEVeto representatives, certification auditors and certification body personnel who are part of the certification process; executives, quality representatives and personnel who want to get an idea of certification to VDA 6.1, 6.2 or 6.4 or are planning certification.

CONTENT• Introduction to the standards VDA 6.1, VDA 6.2 and VDA 6.4• Basics of these standards for applying VDA 6• Requirements for certification bodies• Scope of the standards• Certification process incl. audit day calculation and de-certification• Conducting audits and nonconformity management• Auditor qualification• Examples for consolidating knowledge

PREREQUISITES FOR ATTENDANCEFamiliarity with the respective VDA 6.x standards is useful.


LITERATUREVDA Volume 6

DURATION1 day

VDA 6 – CERTIFICATION RULES FOR VDA 6.1, VDA 6.2 AND VDA 6.4


ID 301

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The VDA QMC has determined the requirements for management systems in the standards VDA 6.1, “QM System Audit – Material Products”, VDA 6.2, “QM System Audit – Service”, and VDA 6.4, “QM System Audit – Production Equipment”.

These standards, in connection with VDA 6 “Quality Audit Fundamentals”, describe the procedures for certi-fying QM systems by the VDA QMC-approved certification bodies. The prerequisite for awarding certificates is the fulfilment of the requirements determined in the standards. The approved auditors’ tasks consist of reviewing these requirements according to the requirements in their audits.

The objective of this re-qualification training is to familiarize the auditors with the current requirements and refresh their knowledge.

TARGET AUDIENCE3rd party auditors and 1st/2nd party auditors who have a valid VDA 6.1 qualification and wish to apply for renewal.

CONTENT• Current general VDA 6 certification rules • New and updated requirements for VDA 6.1

PREREQUISITES FOR ATTENDANCEAdmission is granted after a successful review of your application. For VDA 6.1 3rd party auditors, addition-ally the attendance of the course “VDA 6 – Quality Audit Fundamentals – Certification Rules VDA 6.1, VDA 6.2 and VDA 6.4” (ID 301) is required.

QUALIFICATION CERTIFICATEAfter passing the test, a new VDA certificate with a registered number and the corresponding auditor card are issued, and the respective entry into the VDA QMC database is completed.

Certificate and auditor card are valid for five years. A new certificate and a new auditor card are issued upon application, if the necessary requirements are fulfilled.

LITERATUREVDA Volume 6.1

DURATION1 day

VDA 6.1 – UPGRADE TRAINING FOR 1ST/2ND/3RD PARTY AUDITORS

ID 331




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Knowledge about a product and its quality is useful in certifying or auditing and evaluating a QM system. The interactions between product, process and system can lead to a sector-specific alignment of the QM system. VDA Volume 6.1 supplements the ISO 9000 family with automotive requirements. The further devel-opment of the body of standards and the sector-specific knowledge is presented concisely.

TARGET AUDIENCEProspective auditors from certification bodies (3rd party auditors), participants from the automotive industry, vehicle and parts manufacturers tasked with conducting QM system audits in their own organisation, imple-menting additional international QM requirements and assuring themselves of their effectiveness.

CONTENT• Process management basics• Explanation of the audit process• Six U elements and the Z1 element “organisational strategy”• Sixteen P elements• In-depth information on each element and the respective questions with requirements and explanations• Amendments to ISO 9001• Assessment in points• Calculation of degree of fulfilment and grading• Results from the presentations and discussions of case studies for in-depth consolidation of knowledge

PREREQUISITES FOR ATTENDANCE• ISO 9001 knowledge and good knowledge of QM methods and tools• VDA auditor qualification or comparable auditor qualification



DURATION3 days

VDA 6.1 – QUALIFICATION FOR 1ST/2ND/3RD PARTY AUDITOR (TRAINING)

ID 311


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PREREQUISITES FOR ATTENDANCEAdmission is granted after successful review of your application. The exact prerequisites can be found on the application form or the current edition of VDA volume 6. Attendance of the course “Qualification for 1st/2nd/3rd Party Auditor VDA 6.1” is required.

NOTEFor 3rd party auditors, the registration for the exam day can only be made by a certification body.

QUALIFICATION CERTIFICATEAfter passing the written and the oral exam, you will receive a certificate with a registered number, an auditor card and the respective entry into the VDA QMC database. For the card, we need a digital passport photo in JPEG format in advance.

DURATION1 day

VDA 6.1 – EXAMINATION DAY FOR 1ST/2ND OR 3RD PARTY AUDITOR

ID 351




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The VDA 6.2 body of rules has been completely revised based on the new ISO 9001:2015. The QM system standard VDA 6.2, with the additional requirements based on ISO 9001, is now aligned with all organisations that provide automotive services within the product life cycle and thus influence automotive product and service quality.

This one-day course presents all revisions to the 2nd edition of this standard in a compact form.

TARGET AUDIENCEExecutives, auditors and personnel in the QM departments of automotive service organisations who have already achieved VDA 6.2 (2nd edition) qualification. Auditors and personnel from approved certification bodies who are involved in certification processes and/or participate and want to update and review their existing qualification.

CONTENT• The VDA quality standard in the automotive industry• The scope of VDA 6.2• Structure of the standard• New system requirements for service providers • The revised assessment system

PREREQUISITES FOR ATTENDANCEAdmission is granted after successful review of your application. For 3rd party auditors wishing to update and extend their qualification, successful attendance of the course “VDA 6 – Certification Rules for VDA 6.1, VDA 6.2 and VDA 6.4” (ID 301) is additionally required. Furthermore, knowledge of ISO 9001:2015 is required.

QUALIFICATION CERTIFICATEAfter passing the test and providing evidence of prerequisites mentioned above, a new VDA certificate with a registered number is issued and the respective entry into the VDA QMC database is completed.

Certificate and auditor card are valid for five years. A new certificate and a new auditor card are issued upon application if the necessary requirements are fulfilled.


DURATION1 day

VDA 6.2 – UPGRADE TRAINING FOR 1ST/2ND/3RD PARTY AUDITORS

ID 332




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The VDA 6.2 body of rules has been completely revised based on the new ISO 9001:2015. The QM system standard VDA 6.2, with the additional requirements based on ISO 9001, is now aligned with all organisations that provide automotive services within the product life cycle and thus influence automotive product and service quality. The course teaches the specific system requirements, and how to implement and audit the requirements.

TARGET AUDIENCEExecutives, auditors and personnel from QM departments of automotive service organisations.Auditors and personnel from approved certification bodies who are involved and/or participate in certifica-tion processes.

CONTENT• Overview of VDA quality standards• Process management fundamentals• Explanation of the audit process• Structure of the VDA 6.2 body of rules• QM system requirements for automotive service providers• Conformity assessment• Audit findings and actions management• Case examples and group work

PREREQUISITE FOR ATTENDANCE• ISO 9001 knowledge as well as good knowledge of QM tools and methods.• VDA auditor qualification or comparable auditor qualification



DURATION3 days


ID 312


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PREREQUISITES FOR ATTENDANCEAdmission is granted after successful review of your application. The exact prerequisites are detailed in the application form or the current edition of VDA Volume 6. Attendance of the course “Qualification for 1st/2nd/3rd Party Auditor VDA 6.2” is required.

NOTEFor 3rd party auditors, the registration for the exam day can only be made by a certification body.

QUALIFICATION CERTIFICATEAfter passing the written and oral tests, you will receive a VDA certificate with a registered number as well as an auditor card and the respective entry into the VDA QMC database. For the card, we need a digital passport photo in JPEG format in advance.

DURATION1 day


ID 352




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VDA 6.3 – QUALIFICATION FOR PROCESS AUDITOR (3RD COMPLETELY REVISED EDITION 2016)


Prerequisitesfor

qualification

Prerequisitesfor

qualification

›New Qualification for Process Auditors VDA 6.3

› New Qualification for Process Auditor VDA 6.3 for Services

- Good knowledge of quality tools and methods- Knowledge of the relevant customer-specific requirements -Knowledge of the relevant man agement system requirements- Specific knowledge regarding the product and processes

3 years’ indus-trial experience, at least 1 of which in quality manage-ment

Well-founded knowledge of Quality management

Industrial experience, mainly in automotive organisations providing automotive services

- Excellent knowledge of quality tools and methods- Knowledge of the relevant customer-specific requirements- Knowledge of the relevant man agement system requirements- Specific knowledge regarding the product and processes- Auditor qualification based on EN ISO 19011 (min. 3 days)

5 years’ industrial experience, at least 2 of which in qual-ity management

Supplier AuditorInternal Auditor

Auditor for Services

alternatively

5 Days:Qualification for certified Process Auditor VDA 6.3 One-Week Training ID 321

1 Day: Examination day for certified process auditor

Certified Auditor

Certificate of Qualification


4 Days: Qualification for Process Auditor ID 315

3 Days: Process Auditor for Services ID 316

Specialised knowledge

Specialised knowledge

Specialised knowledgeProfessional experience

Professional experience

Professional experience

ID 353


61I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · AUDIT STANDARDS VDA 6.X

Prerequisites

*) Prerequisites see New Qualification

In 2016, the established audit standard VDA 6.3 (2nd edition 2010) was revised by the VDA working group and specified on the basis of experience and feedback.

The aim was to simplify evaluation and align the questionnaire with the new requirements. The revision focussed on auditability on site in the processes and a limitation to process-specific content. Thus, the risks in the supply chain and product life cycle processes can be specifically analysed, so that weak-nesses in the procedures and their interfaces can be identified, corrective action can be introduced and opportunities for improvement can be determined.

Simultaneously, the existing questionnaire was further consolidated and the terms and definitions were harmonised, in order to guarantee consistency with VDA maturity level assurance as well as further VDA volumes and the resulting applicability.

› Update of Qualification for Process Auditor VDA 6.3

Certificate of QualificationVDA 6.3 (2010) Module BII

1 Day: Examination day for certified process auditor *)

VDA CertificateVDA 6.3 (2010)

Qualification as certified Process Auditor updated until Certificate expires

Before expiration of validity, renewal applications must be filed (see page 62)

Certificate of QualificationVDA 6.3 (2010) Module BII

Qualification as Supplier Auditor updated


VDA Certificate VDA 6.3 (2010)

Proof of training VDA 6.3 (2010) from another training provider (min. 3 days, not older than 3 years)

1 Day: Upgrade training: from VDA 6.3 (2010) to VDA 6.3 (2016) ID 333

ID 353


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TARGET AUDIENCECertified process auditors VDA 6.3

PREREQUISITES FOR THE RENEWAL OF QUALIFICATION• Renewal applications must be sent in before the expiration date• Evidence of the certificate of qualification from the upgrade training (ID 333)• Evidence of audit experience*: • Evidence must be provided for at least five process audits or potential analyses as lead auditor within the

period of validity. Internal as well as external process audits are admissible. The audits must be confirmed by top management or the head of quality management.

• Evidence of successful attendance of “VDA 6.3 – Upgrade Training: from VDA 6.3 (2010) to VDA 6.3 (2016)” or “VDA 6.3 – Competence Training for Certified Process Auditors”.

QUALIFICATION CERTIFICATEAfter a positive review of the application, a new VDA certificate with a registered number and the respective auditor card are issued, and the accompanying entry into the VDA QMC database is completed.

Certificate and auditor card are valid for three years. A new certificate and a new auditor card are issued upon application if the prerequisites mentioned above are fulfilled.

* If evidence for the required audit experience cannot be provided, the course “VDA 6.3 – Competence Training for Certified Process Auditors” (ID 341) is necessary for the renewal of VDA 6.3 qualification.

The processing fee includes the application review, issue

and delivery of a new VDA certificate, a new auditor

card as well as the entry in the VDA QMC database.

Fee excluding VAT.

Fee€150

Prerequisites for the Renewal

RENEWAL OF THE QUALIFICATION “CERTIFIED PROCESS AUDITOR VDA 6.3”


ID 340

At least 5 process audits and/or potential analysis as lead auditor in the validity period

Less than 5 process audits and/or potential analysis as lead auditor in the validity period

1 Day: ID 333Upgrade Training: from VDA 6.3 (2010) to VDA 6.3 (2016)

2 Days: ID 341Competence Training for Certified Process Auditors



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This training course may only be offered as open training until 30th June 2018 due to the transition period!

This upgrade training presents changes in VDA 6.3 (2016 edition) pertaining to the updates in the question-naire, changes in the assessment and potential analysis, and other changes.

TARGET AUDIENCEProcess auditors VDA 6.3 (2010)

CONTENT• VDA 6.3 updates• Changes in auditor requirements• Adjusted content of the questionnaire, including changes in the minimum requirements• Generic approach in the VDA 6.3 process audit no longer applies• Changes in calculating the result• VDA 6.3 potential analysis• Audit report, documentation and final report adjusted

PREREQUISITES FOR ATTENDANCEProcess auditor VDA 6.3 (2010) qualification



DURATION1 day

VDA 6.3 – UPGRADE TRAINING: FROM VDA 6.3 (2010) TO VDA 6.3 (2016)


ID 333

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Using the process approach and the respective customer-specific requirements, this course teaches you the basics for qualification as a VDA 6.3 process auditor. The introduction to the basics of process auditing includes general requirements, methods, principles, assessment scheme and risk analysis. Furthermore, the underlying questionnaire is explained according to the assigned process elements, so that, using the process audit, you can identify the respective risks and potentials along the supply chain. The course focusses on the following points using practical examples.

TARGET AUDIENCEPersonnel from the QM departments of organisations tasked with conducting process audits in their own organisation (internal) or in the supply chain (external). This course further addresses external auditors (as service providers).

CONTENT• Correlation with other requirements • Overview of the three different types of audits and explanation of the differences• Overview of the content of the individual VDA 6.3 chapters• Introduction to the process approach for risk analysis according to the Turtle model• Audit process from the audit programme to the completion of the audit• Planning and conducting a process audit • Assessment scheme of a process audit• Code of conduct for process auditors• Process element 1 – potential analysis• Contents of the process elements 1 to 7• Attribution and assessment of audit findings• Audit report, documentation and conclusion• Introduction to the current SI’s and FAQ’s

These training steps guide you through the basic requirements for process audits and enable integrated ap-plication in the automotive industry. These basics are used to correct, stabilise and optimise processes, and are developed in the exercises and case examples. The aim is to assure a reliable assessment.

PREREQUISITES FOR ATTENDANCE• Knowledge of the established quality tools and methods• Knowledge of applicable management system requirements• Knowledge of further applicable customer-specific requirements• Product and process knowledge in the planned area of application• Relevant professional experience depending on the area of application according to VDA Volume 6.3• Auditor qualification depending on the area of application according to VDA Volume 6.3


LITERATURE VDA Volume 6.3

DURATION4 days

For auditing immaterial processes (services),

please refer to our special course offer “VDA 6.3 – Quali-fication for Process Auditor for Services” (ID 316) on page 69!


VDA 6.3 – QUALIFICATION FOR PROCESS AUDITORID 315

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TARGET AUDIENCEProcess auditors VDA 6.3 in the product life cycle

PREREQUISITES FOR ATTENDANCE• Admission to the exam day after successful review of your application• Successful attendance of the course “VDA 6.3 – Qualification for Process Auditor” or• Successful attendance of “VDA 6.3 – Upgrade Training: from VDA 6.3 (2010) to VDA 6.3 (2016)”, if the

qualification according to VDA 6.3 (2010) has previously been acquired (at least 3 days, but not older than 3 years)

• Evidence for an auditor qualification based on DIN EN ISO 19011 (e.g. VDA auditor) • At least 5 years’ industrial experience, of which at least 2 in quality management

QUALIFICATION CERTIFICATE After passing the written and oral exams, you will receive a VDA certificate with a registered number as well as the respective auditor card and the VDA QMC database entry. For the card, we need a digital passport photo in JPEG format in advance.

DURATION1 day

VDA 6.3 – EXAMINATION DAY FOR CERTIFIED PROCESS AUDITOR


ID 353



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This course is designed for participants who want to achieve their qualification as a certified VDA 6.3 pro-cess auditor in as short a time as possible.

We offer you the chance to acquire the necessary knowledge and take the exam within 5 days in the pleas-ant atmosphere of the training hotel.

TARGET AUDIENCEPersonnel from QM departments tasked with conducting process audits in their own organisation (internal) or in the supply chain (external). Furthermore, this course also addresses external auditors (service provid-ers).

CONTENTUsing the process approach and the respective customer-specific requirements, this course teaches you the basics for qualification as a VDA 6.3 process auditor.

The introduction to the basics of process auditing includes general requirements, methods, principles, as-sessment scheme and risk analysis.

Furthermore, the underlying questionnaire is explained according to the attributed process elements, so that by applying the process audit you can identify the respective risks and potentials along the supply chain. The course focusses on the following points using practical examples:

• Correlation with other requirements • Overview of the three different types of audits and explanation of the differences• Overview of the content of the individual VDA 6.3 chapters• Introduction to the process approach for risk analysis according to the Turtle model• Audit process from the audit programme to the end of the audit• Planning and conducting a process audit • Assessment scheme of a process audit• Code of conduct for process auditors• Process element 2 – project management• Process element 3 – planning product and process development• Process element 4 – realisation of product and process development• Process element 5 – supplier management• Process element 6 – process analysis production• Process element 7 – customer service• Attribution and assessment of audit findings• Audit report, documentation and conclusion• Process element 1 – potential analysis• Introduction to the current SI’s and FAQ’s

These training steps guide you through the basic requirements for process audits and enable integrated ap-plication in the automotive industry. These basics are used to correct, stabilise and optimise processes, and are developed in the exercises and case examples. The aim is to assure a reliable assessment

VDA 6.3 – QUALIFICATION FOR PROCESS AUDITOR – ONE-WEEK TRAINING


ID 321Certificate · Auditor Card · Database Entry


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Including VDA 6.3 – Examination day for certified process auditor

The exam for VDA 6.3 process auditor qualification is in two parts: a written and an oral exam. After passing the complete exam, you will receive a VDA certificate, the auditor card and the VDA QMC database entry. For the card, we need a digital passport photo in JPEG format in advance.

PREREQUISITES FOR ATTENDANCE• Knowledge of the established quality tools and methods• Knowledge of applicable management system requirements• Knowledge of further applicable customer-specific requirements• Product and process knowledge in the planned area of application• Relevant professional experience depending on the area of application according to VDA volume • Admission to the exam is granted after positive review of your application• Evidence of auditor qualification based on DIN EN ISO 19011 (e.g. VDA auditor) • At least 5 years’ industrial experience, 3 of which in QM.


DURATION5 days


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This course enables you to strengthen your process auditing competence, to exchange experiences from your auditing practice with other auditors and further develop your practical knowledge. All the issues from the upgrade training course are integrated into this course, so that experiences so far can be reflected based on the current red volume (2016).

After successfully completing the qualification as a VDA 6.3 process auditor, continual further development of your auditing competence should not be neglected. Repeatedly, situations arise during audits that lead to uncertainties in the appropriate assessment of requirements. In this course, you will get the chance to discuss such situations from auditing practice with the other participants and an expert, and determine the appropriateness and application of requirements and assessments. You will increase your confidence in ap-plying process audits and receive motivation for your further personal development.

TARGET AUDIENCECertified process auditors VDA 6.3 (2010)

CONTENT• Introduction to new issues and a review of the VDA 6.3 chapter content• Risk analysis with the Turtle model• ISO 19011 guideline for auditing management systems• The individual steps in an audit as a process• Process elements 1 to 7 refresher (potential analysis, project management, planning and realisation of

product and process development, supplier management, process analysis, production and customer service)

• Attribution and changes in the assessment of audit findings• Audit report, documentation and completion revised• Changes in potential analysis • Participants’ experiences and best practice approach• Explanation of the current SI’s and FAQ’s



DURATION2 days

VDA 6.3 – COMPETENCE TRAINING FOR CERTIFIED PROCESS AUDITORS


ID 341

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With reference to the process approach and respective customer requirements, this three-day course teaches you the basics for qualification as a VDA 6.3 process auditor for services. This includes general requirements, methods, principles, risk analysis and the assessment scheme.

We want to enable you to use the process audit to identify risks along the value added chain and the respec-tive potential.

CONTENT• Connections to other requirements from ISO 9001 and VDA 6.2, as well as IATF 16949 etc.• VDA 6.3 chapter overview• Introduction to the process approach for risk analysis according to the Turtle model• Audit process from the audit programme to completion of the audit• Planning and conducting a process audit• Process audit assessment scheme• Communication, ethics and code of conduct for process auditors• Process element D2 – project management• Process element D3 – planning service development• Process element D4 – realisation of service development• Process element D5 – supplier management• Process element D6 – provision of service• Process element D7 – customer satisfaction / customer service• Attribution and assessment of audit findings

These training steps lead you through the process audit requirements and enable you to apply them in the provision of services in the automotive industry.

PREREQUISITES FOR ATTENDANCEWell-founded QM knowledge; industrial experience, preferably in organisations that provide services in the automotive industry.



DURATION3 days

VDA 6.3 – PROCESS AUDITOR FOR SERVICES


ID 316

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The VDA 6.4 body of rules has been completely revised based on the new ISO 9001:2015. The QM system standard VDA 6.4, with the additional requirements based on ISO 9001, is now aligned with all organisa-tions that manufacture production equipment for the automotive industry and thus significantly influences automotive product quality.

With this one-day course, all the changes in the 3rd edition of the standard are communicated in compact form.

TARGET AUDIENCEExecutives, auditors and personnel from QM departments of automotive production equipment organisations that have already achieved qualification according to VDA 6.4 (2nd edition).Auditors and personnel from approved certification bodies who are involved and/or participate in certifica-tion processes and want to update and renew their qualification.

CONTENT• VDA automotive quality standard• VDA 6.4 scope• Structure of the body of rules• New system requirements for production equipment manufacturers • Assessment system

PREREQUISITES FOR ATTENDANCEAdmission is granted after positive review of your application. For VDA 6.4 3rd party auditors, the success-ful attendance of “VDA 6 – Certification Rules for VDA 6.1, VDA 6.2 and VDA 6.4” (ID 301) is additionally required.

QUALIFICATION CERTIFICATEAfter passing the test and providing evidence of the above-mentioned prerequisites, a new VDA certificate with a registered number and the respective auditor card are issued, and the accompanying entry into the VDA QMC database is completed.

Certificate and auditor card are valid for five years. A new certificate and a new auditor card are issued upon application if the prerequisites mentioned above are fulfilled.


DURATION1 day


VDA 6.4 – UPGRADE TRAINING FOR 1ST/2ND/3RD PARTY AUDITORS VDA 6.4

ID 334



71

The VDA 6.4 body of rules has been fundamentally revised based on the new ISO 9001:2015. The QM system standard VDA 6.4, with the additional requirements based on ISO 9001, is geared toward organisations that manufacture automotive production equipment and thus significantly influences the vehicles’ product quality.This course presents the specific system requirements and how to implement and audit the requirements.

TARGET AUDIENCEExecutives, auditors and personnel from QM departments from automotive production equipment manufac-turers.Auditors and personnel from approved certification bodies who are involved and/or participate in the certifi-cation processes.

CONTENT• Overview of VDA quality standards• Process management basics• Explanation of the audit process• Structure of the VDA 6.4 body of rules• QM system requirements for production equipment manufacturers• Conformity assessment• Process approach to auditing• Audit findings and actions management• Case examples and group work

PREREQUISITES FOR ATTENDANCE• ISO 9001 knowledge and knowledge of the QM tools (FMEA, SPC, test equipment capability etc.)



DURATION3 days



ID 317

72

PREREQUISITES FOR ATTENDANCEAdmission is granted after positive review of your application. For the exact prerequisites, see the application form and/or the current edition of VDA Volume 6. Attendance of the course ”1st/2nd/3rd Party Auditor VDA 6.4” is required.

NOTEFor 3rd party auditors, the application for the exam day may only be made through a certification body.

QUALIFICATION CERTIFICATEAfter passing the written and oral exams, you will receive a VDA certificate with a registered number and the respective auditor card as well as the corresponding entry into the VDA QMC database. For the card, we need a digital photo in JPEG format in advance.

DURATION1 day



ID 354



73

Increased customer expectations, safety requirements, statutory requirements as well as the increased use of electronic components and software lead to more complex products.

End customer expectations can no longer only be determined in specifications. Automotive manufacturers and the supplier industry must identify these product characteristics independently and transfer them into the products. This focus must also be taken into account when conducting product audits.

Meanwhile, product quality is assured by consistent implementation of preventive quality planning methods. For this reason, product audits have the task of not only assuring quality but also providing evidence.

Within the process chain, product audits are expected to highlight the quality level of the internally / exter-nally manufactured products.

TARGET AUDIENCEPersonnel planning and/or conducting product audits in their organisation

CONTENT• Product audit basics• Structure of the audit programme and product audit sequence• Audit planning• Conducting a product audit• Reporting• Corrective actions• Qualification requirements for product auditors

PREREQUISITES FOR ATTENDANCEProduct audit knowledge preferable



DURATION1 day


VDA 6.5 – QUALIFICATION FOR PRODUCT AUDITORID 318

74

Customer requirements can best be fulfilled when process audits are carried out for the sectors of unit pro-duction and job shop production.

After successfully completing this course, you will be able to analyse complex workflows as well as identify weak points and their causes: you will feel comfortable monitoring initiated improvement actions and will be able to evaluate their effectiveness. You will achieve stable processes and reduce failure costs and waste by identifying deficits and opportunities for improvement (as well as by reviewing the effect of improvement actions).

TARGET AUDIENCEProcess optimisers, auditors

IMPORTANT! All participants are required to bring an appropriate workflow from their own organisation (order/project) with them to the training course. At the beginning of the course, the participants will select two different workflows in consultation with the trainer. In group work and role-play, auditing will be practised with these workflow examples.

CONTENT• Significance and area of application of the process audit according to VDA 6.7• Communication of the interrelationships between system, process and product audits• Creation of a joint understanding and a coordinated procedure when using this management instrument

with production and test equipment suppliers as well as the automotive industry• Interview techniques basics

PREREQUISITES FOR ATTENDANCESpecific knowledge of the VDA 6.4 body of rules is advantageous.

QUALIFICATION CERTIFICATEAfter completion of this course and after passing the test, we acknowledge successful attendance with a VDA certificate of qualification “Process Auditor VDA 6.7”


DURATION2 days

VDA 6.7 – QUALIFICATION FOR PROCESS AUDITOR FOR UNIT PRODUCTION AND JOB SHOP PRODUCTION


ID 319

75I. TRAINING AND PROFESSIONAL DEVELOPMENT FOR 1ST/2ND/3RD PARTY AUDITORS · AUDIT STANDARDS VDA 6.X

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The range of methods and tools in quality manage-ment is almost inexhaustible, so that the correct se-lection is often decisive. The following course will help you, on the one hand to find the right methods and tools for the specific phase of product realisa-tion, and on the other hand to assure practically rel-evant communication.

› FMEA – Harmonisation AIAG and VDA – Design and Process FMEA › SPECIAL CHARACTERISTICS in the Product Development Process

› 8D AND 5-WHY – Problem Solving Techniques (VDA 4)

› VDA 2 – Production Process and Product Approval (PPF)

› VDA 16 – Decorative Surface of External Fittings

Lighthouse in horse form, Iho-Tewoo Beach, Jeju, South Korea

NEW

77

QM Methods and Tools in Practice

› AUTOMOTIVE CORE TOOLS

› VDA 5 – CAPABILITY OF MEASUREMENT PROCESSES

› TEST EQUIPMENT MONITORING

› BASIC TRAINING METROLOGY

78 II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · QM METHODS AND TOOLS IN PRACTICE

Suppliers delivering their products to German and North American manufacturers (OEM) are obliged to as-sess their FMEA based on the differing charts for severity, probability and detection according to the FMEA manuals of VDA and AIAG. This leads to confusion and increases the complexity and activities of product development and improvement by suppliers.The common requirements and expectations for FMEA enable suppliers to determine an FMEA process and the requisite methods and tools that deliver a robust and complete FMEA fulfilling the needs and expecta-tions of their customers.Beginning with the criteria severity, probability and detection in the assessment charts, the VDA and AIAG manuals were adapted and standardised. OEM representatives were involved (BMW, Daimler AG, Daimler Trucks, Fiat Chrysler, Ford, General Motors, Honda, Opel, Volkswagen) as well as suppliers (Bendix, Continen-tal, GKN, Knorr Bremse, Lear, Nexteer, ON Semiconductor, Robert Bosch, Schaeffler AG, ZF Friedrichshafen).

With the help of the system analysis approach, potential failure causes can be identified at an early stage in new and changed concepts during the development and planning phases, and their risks can be assessed and prevented or reduced with suitable methods.Thus, FMEA is an important management instrument that supports interdisciplinary cooperation. FMEA also demonstrates a risk has already been reduced or can be reduced in future by experience, calculation, testing and inspection. This minimises costs resulting from error so that FMEA is of great benefit to organisations.

TARGET AUDIENCEPersonnel responsible for applying the method: moderators, developers, constructors, process planners, Personnel from product and process development, testing, logistics, manufacturing, inspection planning, maintenance, quality (beginners and advanced)

FMEA – HARMONISATION AIAG AND VDA – DESIGN AND PROCESS FMEA – BASIC TRAINING COURSE

ID 404

NEW

79II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · QM METHODS AND TOOLS IN PRACTICE

CONTENT• FMEA basics

- Introduction and overview- External and internal requirements for risk protection- FMEA for design and process in a team- Required action and schedule

• Definition and description of the 6 steps of FMEA- 1st Step: Determine scope- 2nd Step: Structural analysis- 3rd Step: Functional analysis- 4th Step: Failure analysis- 5th Step: Risk analysis- 6th Step: Optimisation

• Annex- Assessment charts for severity, probability and detection- Design FMEA form- Process FMEA form- Supplement FMEA form Monitoring and System Response- Review of the FMEA



LITERATUREFMEA (Harmonisation VDA and AIAG)

DURATION3 days

80

Suppliers delivering their products to German and North American manufacturers (OEM) are obliged to as-sess their FMEA based on the differing charts for severity, probability and detection according to the FMEA manuals of VDA and AIAG. Starting with these assessment charts, the two VDA and AIAG manuals were adapted and standardised.This upgrade presents the differences up until now in approach between VDA and AIAG and the implemen-tation in FMEA 2016.

TARGET AUDIENCEExperienced personnel responsible for applying the method: moderators, developers, constructors, processplanners as well as personnel from product and process development, testing, logistics, manufacturing, inspection planning, maintenance, quality

CONTENT• FMEA in context with IATF 16949• FMEA basics• Overview of definition and description of the 6 steps of FMEA

evaluation and risk analysis- 1st step: determine scope- 2nd step: structural analysis- 3rd step: functional analysis- 4th step: failure analysis- 5th step: risk analysis- 6th step: optimisation

• Annex- Assessment charts for severity, probability and detection- Design FMEA form- Process FMEA form- Supplement FMEA form "Monitoring and System Response"- Review of the FMEA

PREREQUISITES FOR ATTENDANCEExperience in applying the previous FMEA according to VDA or AIAG

QUALIFICATION CERTIFICATEAfter passing the test, you will receive a VDA certificate of attendance.


DURATION2 days

II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · QM METHODS AND TOOLS IN PRACTICE

FMEA – HARMONISATION AIAG AND VDA – DESIGN AND PROCESS FMEA – AIAG OR VDA FMEA UPGRADE

ID 441

NEW

81

After completing the training you will receive a VDA certificate of attendance.

Suppliers delivering their products to German and North American manufacturers (OEM) are obliged to as-sess their FMEA based on the differing charts for severity, probability and detection according to the FMEA manuals of VDA and AIAG. The common edition of the AIAG and VDA FMEA manual 2016 describes an FMEA process that enables the delivery of a robust and complete FMEA fulfilling the needs and expectations of their customers.Impulse lectures present the approach in theory, and the ensuing discussion adds depth.

TARGET AUDIENCEExperts and experienced appliers, auditors, functional safety managers, mechatronics engineers

CONTENT• Impulse lecture on FMEA basics• Impulse lecture on 1st step: Determine scope and 2nd step: Structural analysis• Impulse lecture on 3rd step: Functional analysis and 4th step: Failure analysis• Impulse lecture on 5th step: Risk analysis and 6th step: Optimisation

PREREQUISITES FOR ATTENDANCEFMEA experience


DURATION1 day


FMEA – HARMONISATION AIAG AND VDA – DESIGN AND PROCESS FMEA – OPEN WORKSHOP (THEORY AND DISCUSSION)

ID 442

NEW

82

Suppliers delivering their products to German and North American manufacturers (OEM) are obliged to as-sess their FMEA based on the differing charts for severity, probability and detection according to the FMEA manuals of VDA and AIAG. Together, a process for FMEA has been described that enables suppliers to fulfil their customers’ require-ments and expectations for FMEA. OEM representatives were involved (BMW, Daimler AG, Daimler Trucks, Fiat Chrysler, Ford, General Motors, Honda, Opel, Volkswagen) as well as suppliers (Bendix, Continental, GKN, Knorr Bremse, Lear, Nexteer, ON Semiconductor, Robert Bosch, Schaeffler AG, ZF Friedrichshafen).Thus, FMEA is an important management instrument that supports interdisciplinary cooperation. FMEA also demonstrates a risk has already been reduced or can be reduced in future by experience, calculation, testing and inspection. This minimises error follow-up costs so that FMEA is of great benefit to organisations.

TARGET AUDIENCEExecutive personnel from project, product, manufacturing, assembly, logistics, quality

CONTENT• FMEA basics

- Introduction and overview- External and internal requirements for risk protection- FMEA for design and process in a team- Required action and schedule

• Definition and description of the 6 steps of FMEA• Annex

- Assessment charts for severity, probability and detection- FMEA form- Review of the FMEA



DURATION1 day

FMEA – HARMONISATION AIAG AND VDA – DESIGN AND PROCESS FMEA – MANAGEMENT INFORMATION




ID 443

NEW

83

The determination, specification, tracking and documentation of special characteristics is compulsory for automotive organisations, and results from IATF 16949 among others. The VDA volume “Process Description Special Characteristics” presents the recommended approach. This course teaches the theoretical basics of special characteristics and the VDA-compliant approach. Relevant interfaces with other processes, methods and documents, e.g. FMEA, customer-specific requirements or control plan are discussed. The special char-acteristics process is dealt with as an example in group work.

TARGET AUDIENCEProject managers, project personnel, executives and interdisciplinary personnel in development, testing, planning, manufacturing and quality management. Personnel involved in the definition and evidence proce-dure related to special characteristics.

CONTENT• Special characteristics basics

- Derivation from the standards - Categories of special characteristics - Differentiation from other procedures

• Supply chain interface, integration of CSR• The filter model

- Concept filter - Design filter – with VDA suggestion for drafting convention- Production planning filter- Production process filter

• Interfaces with other processes, methods and documents (e. g., FMEA, control plan)



LITERATUREVDA volume – Process Description Special Characteristics

DURATION1 day

SPECIAL CHARACTERISTICS IN THE PRODUCT DEVELOPMENT PROCESS


ID 444

84

Often problem solving is only understood to mean writing 8D reports. This course communicates the specific techniques of the 8D method and additionally demonstrates supporting analytical techniques for problem processing.

The participants will be trained to handle the evaluation of existing data and to describe still missing infor-mation in such a way that other team members can procure it for further processing.

TARGET AUDIENCEThis course appeals especially to an organisation’s employees from sales, development, customer service and claims processing, production, purchasing, logistics, as well as internal and external quality assurance who in the near future will be put in charge of a problem solving team.

CONTENT• Historical development and object of the 8D method• Overview of 8D method approach• Comprehension of problems• Exact description of problems• Deducing immediate actions• Correlation between root cause and corrective action• Use of simple analytical methods• Is / is-not analysis (problem profile)• Confirmation that the identified cause actually triggers the problem• Deduce corrective actions• Recognise the problem solving team and their effect on error culture in organisations• Successfully integrate the 8D method in your organisation

PREREQUISITES FOR ATTENDANCE If possible, some experience with problem solving in your own organisation

DURATION2 days




PROBLEM SOLVING METHODS 8D AND 5 WHYS – PROBLEM SOLVING TECHNIQUES (VDA 4)

ID 409

85

The fifth edition of the VDA Volume 2 was fundamentally revised in 2012 and adapted to current automotive demands. Correlations to existing VDA volumes (e.g. Maturity Level Assurance, VDA 6.3) are highlighted and integrated.

The objective of this course it to convey the triggers, requirements, structured implementation in operational and organisational structure as well as provide evidence for the PPA procedure.

TARGET AUDIENCEQuality managers, quality engineers, purchasing/development/logistics/production personnel with quality relevant tasks, as well as all interested automotive personnel

CONTENT• Overview and relation to important legal/statutory regulations (e.g. BGB, HGB, ProdHaftG, GPSG, KBA,

IMDS, REACH)• Structure of the fifth edition of VDA Volume 2• Content with changes since the fourth edition• Focus areas:• Basic sequence of PPA and sampling• Planning and coordination of PPA procedure incl. chronological integration into product engineering

process• Trigger matrix• Sampling levels• Process validation• Dealing with small-scale series• Explanation of the necessary organisation-specific need for regulation• Practical example sampling process

PREREQUISITES FOR ATTENDANCEWorking knowledge of ISO/TS or IATF 16949 basic requirements and experience and knowledge in dealing with customer-specific requirements for sampling processes (e.g. Volkswagen AG, BMW AG and Daim-ler AG), as well as general basic knowledge of the VDA volumes is advantageous. Attendance of the VDA course “Maturity Level Assurance” is recommended.

QUALIFICATION CERTIFICATEAfter passing the test, you will receive a VDA certificate of qualification

NOTEAs a rule, the team of trainers consists of experienced representatives from the automotive and supplier industry


DURATION1 ½ days


VDA 2 – PRODUCTION PROCESS AND PRODUCT APPROVAL (PPA)

ID 410

86

To mark the new 3rd edition of VDA Volume 16, our training course on this subject has also been re-vised.Surfaces dependent on their look and feel play a decisive role in the product engineering process and throughout the supply chain. If surface specifications are determined too late, right into series pro-duction, the consequences can occasionally mean significant expenditures such as selection, scale determination and processing of complaints, and thus cause increased quality costs. Complying with a zero-error agreement is not feasible due to absent or not clearly specified characteristics.The objective of the course is to show participants an approach for determining specifications of differ-ent look-and-feel characteristics of decorative surfaces. Framework conditions such as tests and test workplace design are taken into consideration to avoid process disturbances throughout the supply chain.Early definition/determination of the surface specifications in the product engineering process, in the sense of a maximum tolerable process state during the feasibility/manufacturability analysis, helps to minimize error costs and optimise cross-departmental cooperation throughout the whole process and supply chain.This course conveys the basic approach and the implementation of surface specifications using exam-ples from various products/parts. Furthermore, the issue of the necessary inspector qualification and “inspector calibration” is presented using attributive MSA.

TARGET AUDIENCEProject managers, project staff, executives and interdisciplinary personnel from development, planning,manufacturing and quality management, as well as personnel responsible for processes in test and inspection realisation of look-and-feel surface parts inspections.

CONTENT• Point of departure• Determining objectives of specifications• Analysis of products and processes using examples• Assessment and quantification of look-and-feel surfaces• Assessment conditions

- Lighting conditions- Viewing distance- Viewing time

• Definition of target agreements• Handling and determining tolerance samples of maximum tolerable process state (MTP samples)• Determination of inspector qualification• Conducting an exemplary MSA• Possible consideration of the special requirements of look-and-feel parts in a quality assurance

agreement• Exercises/case examples and creation of a surface specification


DURATION1 day




VDA 16 – DECORATIVE SURFACES OF ATTACHMENT AND FUNCTIONAL PARTS FOR AUTOMOBILE EXTERIORS AND INTERIORS

ID 411

87

This course provides decision-makers, who need information, and employees, who are interested in further or different tasks in their professional field, with an opportunity to get to know the essential issues and fields of application, as well as customer requirements.

Methods and approach models are presented, discussed and explained using practical examples. Exercises create practical relevance for the participants and prepare them for applying the tools in practice in their present or future field of activity. The final test enables the participants to assess their qualification status after the course.

TARGET AUDIENCEResponsible project managers and all members of project teams, employees aspiring to qualification for the future.

CONTENT• APQP basics• Maturity level assessment for new parts – basics• PPAP basics• Production process and product approval according to VDA 2• Overview of FMEA, SPC, MSA, VDA 5 and control plan• Illustration and explanation of the application in practice



DURATION2 days


CORE TOOLS – COMPACT TRAINING COURSEID 414

88

Successful project work requires knowledge about planning processes and methods, as well as an under-standing of the interrelation between the methods. This course shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods supports the achievement of planned results, and how the methods are deployed correctly and efficiently.

The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation.

The first part of this two-part course deals with project management in the conceptual phase, and product and process development. The activities in the various project phases are discussed as well as the methods for assuring product quality.

TARGET AUDIENCEAll personnel in project teams for product and process design and development, especially from the areas planning, preproduction, test and inspection planning and quality management.

CONTENT• Phase plan APQP • Maturity level assessment for new parts• Significant MLA criteria for product development• FMEA (Harmonisation VDA and AIAG) • Purpose, content of the control plan and correlation to process FMEA • PPA (VDA 2) and PPAP• Problem solving with 8D• Practical exercises for the various methods

PREREQUISITES FOR ATTENDANCE Basic knowledge of quality management and automotive planning.

Module I can be attended independently of module II. For the exam and for the Automotive Core Tools Professional certificate, attendance of both modules is required.

LITERATURE• FMEA (Harmonisation VDA and AIAG) • VDA volume maturity level assurance for new parts

DURATION3 days

AUTOMOTIVE CORE TOOLS – MODULE I




ID 415

89

The second part of the core tools training course deals with the statistical methods applied to process design and development, the transition to series production and series production itself, in order to assure capability of test equipment systems and production processes.


CONTENT• Statistical basics• Capability basics• Measurement system analysis MSA basics• Test equipment and test process suitability VDA 5 basics• Test equipment capability cg and cgk• Control chart basics• Application of various Shewhart and approval QC’s according to process type• Process capability basics pp and ppk and/or cp and cpk• Capability determination in different distribution models and process types / SPC • Control charts / SPC• Practical exercises for the various methods

PREREQUISITES FOR ATTENDANCEBasic knowledge of quality management and automotive planning.

Module II can be attended independently of module I. For the exam and for the Automotive Core Tools Professional certificate, attendance of both modules is required.

NOTEPlease bring a notebook and a setsquare, so that you can work on the exercises.

LITERATURE• Chapter SPC from the VDA ring binder Volume 4• VDA Volume 5

DURATION3 days

AUTOMOTIVE CORE TOOLS – MODULE II



ID 416

90

Certificate · ID Card · Database Entry

If you would like to get to know all the main automotive quality tools within only one week, then this course is the right choice for you. After five days of intense training, the exam day for “Automotive Core Tools Profes-sional” serves as your own quality check!

Successful project work requires knowledge about planning processes and methods as well as an under-standing of the interrelation between the methods. This course shows how the issues in individual phases of automotive projects are designed, how specific deployment of methods support the achievement of planned results and how the methods are deployed correctly and efficiently.

The theoretically and methodically correct approach is presented. Exercises help to work out and discuss important points to consider in practical implementation.

The first block of the one-week course deals with project management in the concept phase and product and process design and development. The activities in the various project phases are presented as well as the methods for ensuring product quality.

The second part of the core tool training course deals with the statistical methods applied to process design and development, the transition to series production and series production itself, in order to assure capability of test and inspection systems and production processes.


CONTENTMODULE I• Phase plan APQP • Maturity level assessment for new parts• Significant MLA criteria for product development• FMEA (Harmonisation VDA and AIAG) • Purpose, content of the control plan and correlation to process FMEA • PPA (VDA 2) and PPAP• Problem solving with 8D• Practical exercises for the various methods

QUALIFICATION FOR CERTIFIED AUTOMOTIVE CORE TOOLS PROFESSIONAL – ONE-WEEK TRAINING COURSE

ID 421


91

MODULE II• Statistical basics• Capability basics• Measurement system analysis MSA basics• Test equipment and test process suitability VDA 5 basics• Test equipment capability cg and cgk• Control chart basics• Application of various Shewhart and approval QC’s according to process type• Process capability basics pp und ppk and/or cp and cpk• Capability determination in different distribution models and process types / SPC • Control charts / SPC• Practical exercises for the various methods

EXAM DAY FOR CERTIFIED AUTOMOTIVE CORE TOOLS PROFESSIONALThe exam for Automotive Core Tools Professional is divided into two parts: a written and an oral exam.

PREREQUISITES FOR ATTENDANCEBasic knowledge of quality management and automotive planning.

NOTEPlease bring a notebook and a setsquare, so that you can work on the exercises.

QUALIFICATION CERTIFICATEAfter passing the written and oral exam, you will receive the VDA certificate with a registered number along with an “Automotive Core Tools Professional” card and the corresponding VDA QMC database entry. For this card, we need a digital passport photo in JPEG format in advance.

LITERATURE• FMEA (Harmonisation VDA and AIAG) • VDA volume maturity level assurance for new parts• Chapter SPC from the VDA ring binder Volume 4• VDA Volume 5

DURATION6 days


92

TARGET AUDIENCEAll personnel in project teams for product and process design and development, especially from the areas planning, preproduction, test and inspection planning and quality management, as well as production per-sonnel.

PREREQUISITES FOR ATTENDANCE Attendance of modules I and II of Automotive Core Tools

QUALIFICATION CERTIFICATEAfter passing the written and oral exam, you will receive the VDA certificate with a registered number along with an “Automotive Core Tools Professional” card and the corresponding VDA QMC database entry. For this card, we need a digital passport photo in JPEG format in advance.

DURATION1 day

AUTOMOTIVE CORE TOOLS – EXAM DAY FOR CERTIFIED AUTOMOTIVE CORE TOOLS PROFESSIONAL

ID 450



93

INTRODUCTIONControlled and capable manufacturing processes and suitable test processes are the prerequisites for economical manufacture of high-quality products. Incorrectly selected test equipment or insufficient test processes can lead to the wrong decision.

EVIDENCE OF SUITABILITY FOR TEST PROCESSESVDA Volume 5 Test Process Suitability (2011 edition) is the first document to show how the many require-ments in the international standards and company guidelines can be met; for example, the correct selection of test equipment, internal determination of calibration uncertainties, comprehensive and complete approval of test equipment, practice-oriented determination of measurement uncertainty for assuring that no products with errors reach the customer, as well as the continual monitoring of test processes. The procedures for determining test equipment capability proven in practice are also included.

THE OBJECTIVE OF THE TRAINING COURSEis to enable the participants to apply all the characteristics mentioned, and to identify and calculate the factors influencing test process suitability; constructors get to know the consequences of their tolerance specifications.

TARGET AUDIENCEPersonnel responsible for planning, selection, purchasing, acceptance and monitoring, as well as calibration of measurement and test equipment or machines and facilities, personnel from organisations that manufac-ture test equipment, or personnel concerned with product design and definition of tolerances.

CONTENT• Terms and definition• Relation between test process suitability and process capability • Development and requirements of the standards, company guidelines • Basics of test equipment capability tests, fields of application and limitations, differences to MSA-AIAG • Selection and new criteria for purchasing measurement and test equipment• Overview of determination of measurement uncertainty according to DIN V EN V 13005 (GUM)• Decision rules for approval / rejection according to DIN EN ISO 14253 T1• Content of and procedure for VDA Volume 5 test process suitability• Evidence of measurement system and measurement process suitability• Consideration of extended measurement uncertainty near the specification limits• Evidence of suitability in testing attribute characteristics• Validation of measurement software• Practical exercises with practical measurements

PREREQUISITES FOR ATTENDANCEKnowledge of test equipment capability and/or measurement system analysis procedures

LITERATURE VDA Volume 5

DURATION2 days

VDA 5 – TEST PROCESS SUITABILITY

After attending the course, it is possible to sit the exam for “VDA 5 Test Process Representative”.

ID 471


94

On the day of the exam, a short overview lecture reviews the main content of the course “VDA 5 – Test Pro-cess Suitability”. Immediately afterwards, the participant sits the “VDA 5 – Test Process Representative” exam.

During the exam, the participant must answer 40 multiple-choice questions and prove the suitability of a measurement system and a measurement and test process in one or two case examples.

PREREQUISITES FOR ATTENDANCE Attendance of “VDA 5 – Test Process Suitability”

QUALIFICATION CERTIFICATEAfter passing the written and oral exam, you will receive the VDA certificate with a registered number along with a “VDA Test Process Representative” card. For this card, we need a digital passport photo in JPEG format in advance.

DURATION1 day

VDA 5 – EXAM DAY FOR TEST PROCESS REPRESENTATIVEID 451



95

The course “VDA 5 – Test Process Suitability” supplements the theoretical basics with some examples. This training day serves to consolidate the lessons learned so far in practice, in order to gain confidence for everyday use. Our aim is for theory to be well aligned with practice and vice versa. This will afford you the maximum benefit.

TARGET AUDIENCE• Personnel charged with planning, selection, purchasing, incoming testing and monitoring, as well as cali-

bration of measuring and test equipment, and/or conducting test process suitability • Personnel from organisations manufacturing measuring equipment and devices• Personnel dealing with product design and tolerance determination

CONTENT• Short introduction to the software tool “Solara” by Q-DAS• Summary of basics of test equipment suitability and determination of test process suitability according to

VDA Volume 5 – 2010• Examples for evidence of attributes with plug gauges for H7 and H9 in comparison (signal detection

theory) and Bowker test case example• Examples for height measurement with standard test equipment (outside micrometre, dial gauge, inductive

measuring sensors), influences of MPE, stand, standard setting, calibration uncertainty, linearity, repeat-ability, user etc.

• Examples for diameter measurement with standard test equipment (outside micrometre, manual snap gauge, incremental measuring sensors, laser micrometre), influences of MPE, standard setting, calibration, linearity, temperature etc.

• Assessment of manufacturing accuracy and calibration uncertainty of standards and transfer of this ac-curacy to the measuring system

• Identification of shape deviations and temperature influence of test objects• Identify and implement improvement actions• Learn to interpret manufacturer information correctly and to research missing information

PREREQUISITES FOR ATTENDANCE Knowledge of measurement system analysis and VDA 5- test process suitability procedures

NOTEPlease bring a notebook to work on the exercises.


DURATION1 day


VDA 5 – TEST PROCESS SUITABILITY – PRACTICE DAYID 472


96

INTRODUCTIONThe quality of manufactured products or of services is monitored and controlled with test equipment. Thus, it is obvious that test processes also play a decisive role alongside the manufacturing processes. Stable and consistently high quality can only be assured with suitable and reliable test equipment.

VDA TEST EQUIPMENT MONITORINGAs all test equipment is subject to more or less uncertainty and deviation, it must be managed by a (test equipment monitoring) management system.

GOAL OF THE TRAINING COURSEis to enable the participants to apply the requirements of the standards and guidelines in practice.

TARGET AUDIENCE• Personnel responsible for planning, selection, purchasing, acceptance and monitoring, as well as calibra-

tion, of measurement and test equipment• Personnel from organisations manufacturing measurements equipment. • Personnel from calibration laboratories

CONTENT• Terms and definition• Development and requirements of the standards• Metrology basics: selection and use, influencing factors, statutory measurement and calibration system, SI

system, calibration bodies, PTB, DAkks, traceability, calibration certificate, error limit, MPE• Evidence of suitability of test equipment, practical example• Handling test equipment (identification, monitoring use, calibration, service and maintenance, scrapping)• Structure of test instructions• Determination of qualification intervals, examples for dynamisation• Software validation• Calibration – internal or external?

PREREQUISITES FOR ATTENDANCEBasic knowledge of metrology and measurement system analysis

DURATION2 days



VDA TEST EQUIPMENT MONITORINGID 473


97


On the exam day the main subjects from the qualification course “VDA 5 Test Process Suitability” (ID 471),“Metrology for Newcomers” (ID 474) and the course “VDA Test Equipment Monitoring” (ID 473) are reviewed in a short preparation. Right afterwards, the participants sit the exam for “VDA Test Equipment Representative”.

During the written exam, the participant must answer 40 multiple-choice questions and work through a practical case example for the oral exam. PREREQUISITES FOR ATTENDANCEAttendance of• ID 474: “Metrology for Newcomers”• ID 471: “VDA 5 – Test Process Suitability”• ID 473: “VDA Test Equipment Monitoring” QUALIFICATION CERTIFICATEAfter passing the written and oral exam, you will receive the VDA certificate with a registered number along with a “VDA Test Process Representative” card as well as the respective VDA QMC database entry. For this card, we need a digital passport photo in JPEG format in advance.

DURATION1 day

EXAM DAY WITH EXAM PREPARATION FOR PROSPECTIVE VDA TEST EQUIPMENT REPRESENTATIVES

ID 452

› Qualification matrix for VDA Test equipment representative

2 days ID 471

VDA 5 - Capability ofMeasurement Processes

2 days ID 474

Metrology forNewcomers

2 days ID 473

VDA Test Equipment Monitoring

Examination Day with Examination Preparation ID 452 for prospective VDA Test Equipment Representatives

Certificate ID Card Database Entry


98

The participants get to know the basics of metrology, and they are able to conduct measurements and interpret the results. They have measurement-relevant knowledge of the standards and are able to define the required prerequisites from the point of view of measuring techniques. They are able to write measure-ment reports, identify deviations and implement corrections if necessary. Furthermore, they are familiar with the objectives of geometric dimensioning and tolerancing, as well as with the causes of dimensional and tolerancing deviations. They are familiar with the principles of tolerancing and the individual definitions of geometric dimensioning and tolerancing. They are familiar with the objectives and benefits of test equipment monitoring, can conduct test equipment monitoring and make test decisions.

TARGET AUDIENCEAll employees from production, quality management and equipment manufacturing etc. as well as designers and planners.

CONTENT• Measurement techniques basics• General tolerances• Measurement deviations (5 M’s)• Geometric characteristics of workpieces• Objectives of geometric dimensioning and tolerancing• Origin of dimensioning and tolerancing deviations• Principles of tolerancing• Drafting input: reference element, tolerated element• Definition of geometric tolerances• Classification of test and inspection equipment• Handling of test and inspection equipment• Test and inspection equipment cycle• Practical exercises


DURATION2 days



BASIC TRAINING COURSE: METROLOGY FOR NEWCOMERSID 474


99II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · QM METHODS AND TOOLS IN PRACTICE

100

Quality is not accidental, but can be planned, and the associated risks can be controlled. Management systems make practical experiences in avoiding er-rors available for specific sectors and help organisa-tions to create suitable framework conditions in their organisation so that errors do not arise. In the follow-ing, the courses are listed that convey the necessary knowledge for their tasks to the relevant target audi-ences (executives, quality managers, auditors, etc.).

› Formula Q – Compact Training

› CoP – Conformity of Production

› PSB – Product Safety Representative

Rostral columns on Vasilyevsky Island, St. Petersburg, Russia

NEW

101

Management Systems

› Contract and Product Liability in the Automotive Value Chain

› Error Culture and Leadership

Rostral columns on Vasilyevsky Island, St. Petersburg, Russia

102 II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · MANAGEMENT SYSTEMS

Formula Q is a body of rules comprising all Volkswagen requirements for quality and project management in cooperation with partners in the supply chain. Compliance with these specifications ensures a smooth product engineering process and series supply for the purpose of the customers.This qualification is provided in cooperation with Volkswagen Bildungsinstitut GmbH, and it acquaints you with these mandatory requirements in detail. Lectures will alternate with group discussions.

OBJECTIVEYou will learn about the Volkswagen requirements for Formula Q-concrete, Formula Q-Capability and For-mula Q-QPN Integral.

TARGET AUDIENCEExecutives and personnel from all areas of the process chain from planning, purchasing, manufacturing, logistics and quality assurance

CONTENTS• Formula Q basic overview · Formula Q-concrete · Formula Q-QPN integral · Formula Q-Capability with the annex for process audit• Formula Q in the query / placing phase• Formula Q in design cooperation with Volkswagen • Formula Q in product approval• Formula Q in process approval• Formula Q in serial operation• Explanation of some applications (e.g. QPN, self-audit, QTR)

PREREQUISITES FOR PARTICIPATIONNone

QUALIFICATION CERTIFICATEAfter passing the test you will receive a VDA certificate of qualification.

DURATION 2 days

FORMULA Q – COMPACT TRAININGID 516

NEW

103

Conformity of production is becoming more and more important, e.g., within the framework of licensing vehi-cles. Compliance with series production rules is indispensable, and is regularly reviewed by various national or other authorities. In order not to risk deviations or a revocation of license, we offer you comprehensive knowledge on CoP issues in this CoP basic training course. Beginning with the prerequisites and right up to implementation.

OBJECTIVEThe objective of the course is to give participants basic knowledge about CoP (Conformity of Production) in the automotive sector (focus on motor vehicles framework directive 2007/46/EC).

TARGET AUDIENCEPersonnel from development, purchasing, production and quality assurance from automotive and supplier industry who control and implement the CoP process.

CONTENT• Basics of type testing / type approval in Europe• Approval process in general• CoP – Conformity of Production• Random sample strategy• Reporting• Authority audits• Group work – exercises • Test

NOTEThe team of trainers, as a rule, consists of two experienced representatives from the automotive or supplier industry.



DURATION1 day

COP – CONFORMITY OF PRODUCTION – (BASIC TRAINING)

II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · MANAGEMENT SYSTEMS

ID 502

104

In the automotive and supplier industry, product safety and product liability have always been high-priority issues. Nations throughout the world have set this down in national and international laws that have been transferred into contractually agreed, specific automotive requirements. These are valid not only for the OEMs themselves but also for the whole supply chain (e.g., as described for VW in the ‘Formula Q’). The supplier organisations are required to nominate and install a so-called product safety representative. Thus, throughout the whole product creation process, liability risks can be determined by relevant expert knowl-edge, identified, avoided or minimised in product development, and controlled by process development. In the case of product liability incidents and findings from product observations in the organisation itself and in the market, the product safety representative is meant to be a competent contact person for management, customers and legal representatives. In these cases, it is important to suitably co-ordinate proceedings ac-cording to legal statutes and also customer-specific requirements.

To know and understand these manifold tasks a product safety representative is faced with, requires com-prehensive information and qualification. Experienced trainers teach the participants the necessary broad theoretical knowledge, accompanied by explanations and examples from practice. The practical application of this knowledge in the form of group work is central to this training course.

TARGET AUDIENCEExecutives and personnel from the automotive industry who are to be deployed or already are deployed as product safety representatives.

CONTENTModule 1: Necessity of implementing a product safety representativeModule 2: Core elements of a system for controlling risks incl. resultsModule 3: Product safety management and role of the product safety representativeModule 4: “Lessons learned”, risk rating and structured actionModule 5: Volkswagen AG requirements for the product safety representative

PREREQUISITES FOR ATTENDANCE• Technical and/or business education• Experience in automotive quality management, especially in handling complaints and regress• Education and experience in assessing technical product and process risks (e.g., FMEA facilitator, VDA 6.3

process auditor, designer/developer)• Knowledge about product use of the products manufactured in the organisation, as well as the state of

technology• Basic knowledge and understanding of requirements from relevant statutory regulations and customer

requirements

CERTIFICATE OF ATTENDANCE At the end, you will receive a VDA certificate of attendance approved by Volkswagen AG.

DURATION2 days

PRODUCT SAFETY REPRESENTATIVE (PSB) IN THE AUTOMOTIVE INDUSTRY

ID 503


105

Successful system certification (e.g., according to VDA 6.1 or IATF 16949) requires an organisation to be familiar with the basics of contractual and product liability. Personnel in the organisation must be aware of the effects of nonconforming products, as relevant to their tasks. The consequences of product liability for the organisation must be basically known to personnel. Contractual and product liability is not only based on continually changing legislation but also on jurisdiction; ignoring this can have grave consequences. Es-pecially within the framework of compliance requirements for the automotive value added chain, personnel must be familiar with the basics of legal business activities.

We want to enable you to successfully implement the basics of contractual and product liability in your field of work.

TARGET AUDIENCE(Prospective) executives and personnel from all areas of the organisation (development, planning, produc-tion, quality assurance, sales, customer service, management) with technical and commercial training.

CONTENT• Current legal basis of product liability• Contractual liability in the automotive value chain• Penal product liability• Quality assurance agreements• Compliance requirements in the value chain• US product liability basics• Assessment and avoidance of product liability risks• Additional information on legal issues and case examples


DURATION2 days

CONTRACTUAL AND PRODUCT LIABILITY IN THE AUTOMOTIVE VALUE CHAIN


ID 504


106

Many organisations find themselves in a dilemma. In most organisations, significant effort is put into prevent-ing errors, but on the other hand, the same organisations have more or less large areas devoted to eliminat-ing and overcoming errors. Statistically speaking, they have already reached a very low error level, which can only be maintained or even further reduced with inordinate expenditure of technical effort. Often, apart from a few “slumps” there are usually a large number of virtually individual errors.

This course shows that, in the end, almost all errors are caused by human failure. Their effects on the organi-sation depend on the prevalent error culture and management’s mind-set in shaping this culture.

Starting from various results in experimental psychology (such as, e.g., the paradoxical influence of lower error expectation by stringent prevention on the severity of errors if they do eventually occur), and taking into account one’s own (and also management’s) fallibility, the conscious handling of errors (own errors and the errors of colleagues, employees and superiors) is practised. The participants should realize that the errors are not the problem, but their consequences. Errors should be seen as an opportunity for improvement. The participants discuss and develop thought patterns, behaviour patterns and methods in support of modern error management, the challenge of which is the prevention of repeated errors and the minimization of the consequences of errors.

TARGET AUDIENCEThis course is especially suited for management executives from technical areas (e.g. design and develop-ment, planning, production, logistics, quality management) as well as commercial areas (purchasing, control-ling).

CONTENT• The customer’s zero-error expectation as the starting point• Why errors are really inevitable, yet what you can do about them• Analysis of the role of error culture and mind-set in the organisation • Executives and their handling of errors • Error prevention and error management as a sensible supplement• Error management to minimize error consequences, prevention of repetitive errors • Methods and tools for effective error management

PREREQUISITES FOR ATTENDANCEManagement responsibility and willingness, within the framework of this course, to admit the realization of one’s own fallibility as well as interactive teamwork and case studies.

DURATION1 ½ days

VENUEIn-house

DATESBy agreement

FEEPlease contact us, and we will be pleased to make you an individual offer.



ERROR CULTURE AND LEADERSHIP (IN-HOUSE ONLY)

ID 505


107

Executives from top management are mostly not able or not prepared to “sacrifice” 1 ½ or 2 days for an issue they hardly know anything about. The lecture will familiarize the decision makers with the main topics of the course. They will be given an introduction to current error research and the fundamental concepts of error management.

TARGET AUDIENCETop executives, top management

CONTENTThe lecture introduces you to the main content of the course:• Introduction to error research• Fundamental concepts of error management • Culture and mind-set of good error management • Tool overview The following topics will be presented and explained:• The main aspects of culture and mind-set of good error (management) culture • Overview of main tools for error management • Dealing with errors, the main (human) causes of errors, the mechanisms of subsequent errors and error

cascades

The term error is defined in a broader sense, going beyond “standard definitions” and based on the theory that, in the end, all errors, even technical ones, are induced by human behaviour.

Central Messages• Everyone makes mistakes; mistakes are unavoidable• The error is not the problem, it is the negative consequences of the error• You can learn to deal with errors in a positive way and to pass this behaviour on.• The way executives deal with their own mistakes and the mistakes of colleagues and employees defines

the culture of an organisation• A positive way of handling errors reduces the error risk for customers• Good error culture has a positive effect on profitability

These statements are made plausible by analyses and reports from real experiences. At the same time, the decision makers are made aware of the idea that preventive efforts alone are not sufficient. Convincing evidence for this is that despite significant expenditure on error prevention almost every organisation still has a high overhead for eliminating errors and solving problems.

DURATION1 hour

VENUEIn-house

DATESBy agreement

FEEPlease contact us, and we will be pleased to make you an individual offer.

A signal lecture for deci-sion makers to encourage them to communicate the issue of error culture and leadership through further in-house training courses.

Lecture and training course are USPs; at present, there is no other compa-rable course available.

ERROR CULTURE AND LEADERSHIPAN APPROX. 60-MINUTE LECTURE IN YOUR ORGANISATION

ID 506


108

Nearly every automotive organisation depends upon their suppliers’ performance. Thus, smooth coopera-tion is in the common interest.

The following courses convey the main issues of quality management in the automotive supply chain in a clear and practice-oriented manner and with great benefits for the various target groups.

› VDA Field Failure Analysis

› Maturity Level Assurance for New Parts

Felgueiras-Lighthouse, Oporto, Portugal

109

Joint Quality Management in the Supply Chain

› VDA FQE – Field Quality Engineering

› VDA SQE – Supplier Quality Engineer

Felgueiras-Lighthouse, Oporto, Portugal

110

The objective of the course is to acquaint the participants with the content of this standard and to enable them to implement it in their own organization.

TARGET AUDIENCEEmployees from design and development, production, warranty, quality assurance and sales in the automo-tive and supplier industry that implement and further develop field failure analysis.

CONTENT• Sequence of field failure analysis• Concept and findings• Inspection plan and problem analysis• NTF process / special processes• Measures and CIP• Sample strategy and logistics• Data exchange and reporting• Embedding in one’s own organisation• Group work – exercises


NOTEAs a rule, the team of trainers consists of experienced representatives from the automotive and supplier industry.


LITERATUREVDA volume Field Failure Analysis

DURATION2 days

II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · JOINT QUALITY MANAGEMENT IN THE SUPPLY CHAIN

VDA STANDARD “FIELD FAILURE ANALYSIS” – TRAINING FOR USERS

ID 632

111

You will get to know the audit catalogue in detail, and will be able to use it to conduct internal and external field failure audits, as well as assess the results.

TARGET AUDIENCEQuality experts, quality representatives, auditors, field failure processing staff

CONTENT• Application of the catalogue• Requirements for auditors• Assessment scheme• Content of the catalogue pertaining to process steps• Planning field failure analysis• Diagnosis (standard and stress test)• NTF process / special processes

PREREQUISITES FOR ATTENDANCE• VDA auditor qualification or comparable auditor qualification• ID 632 “VDA Field Failure Analysis – Training Course for Users”


DURATION1 day


AUDITOR FIELD FAILURE ANALYSISID 611

112

The objective of the standard is the sustainable improvement of start-up, delivery and field quality of all supplier parts, components and systems through process-accompanying assurance of product maturity at the start of production. By applying a standardised method, projects are segmented, assessed early on and corrected.

This system for maturity level assurance describes a standard concept for cooperation and communication in complex product development projects with many parties involved in the supply chain. Therefore, it provides a standard set of measured values and criteria with the corresponding methodology. Since planned compre-hensive use of the standard in the automotive and supplier industries requires knowledge and competence in different functions of the organisation, a correspondingly broad scope and two-day course was designed.

TARGET AUDIENCEQA personnel, product managers, project managers in product development, product planners, leaders/spokespersons of cross-functional and cross-organisational development teams, persons responsible for components, the supplier’s customer team and project leaders, key account managers.

CONTENTThe course imparts knowledge about maturity level methods (assessment, content, control and report sys-tematics) that are necessary in maturity level regulatory processes in the product development process. Furthermore, the measurement criteria are worked out in detail in workshop mode. Finally, the content is ap-plied in practice during a group exercise at an “interdisciplinary round table”.

• Initial situation and history • Methods and basic principles of maturity level assurance• Positive and negative examples from organisations • Typical conflict of interests • Role of the participants at the round table • Opportunities for cooperation • Group work

PREREQUISITES FOR ATTENDANCEExperience in project work / product engineering process and/or parts/components qualification

QUALIFICATION CERTIFICATEAt the end, you will receive a VDA certificate of qualification.

LITERATUREVDA volume Maturity Level Assurance for New Parts

DURATION2 days


MATURITY LEVEL ASSURANCE FOR NEW PARTS – E-LEARNING The access code is valid for 4 weeks after the first login, and then expires automatically.

ID 603

ID 602MATURITY LEVEL ASSURANCE FOR NEW PARTS

DURATIONDepends on your knowledge level, your speed of learning and the number of completed learning units.

FEE€200

113

The VDA volume Field Failure Analysis, published in July 2009, describes a comprehensive approach to im-plementing capable field failure analysis. And in October 2011, a further instrument for a unified assessment scheme for the failure analysis process was created in the auditing standard Field Failure Analysis. In order to promote the implementation of these standards in practice, VDA QMC has decided to offer a standardised training course for VDA field quality engineering.

FQE describes processes that serve to control and monitor field failure analysis and support internal and external interfaces with data analyses.

OBJECTIVEThe participants are given a comprehensive understanding of the VDA standard. Ways and methods for im-plementation are presented that assure cooperation throughout the supply chain in the field failure elimina-tion process on a partnership basis.

TARGET AUDIENCEExecutives and personnel from development, quality assurance, warranty, sales and other areas who want to acquire additional qualification in complaints management, field data analysis, failure analysis and failure elimination processes

CONTENT• Field Quality Engineering – processes and interfaces• Cooperation between automotive suppliers in the supply chain in the field failure elimination process

(mind-set)• General basics (product liability, contractual aspects, warranty)• Commencement / launch process (OEM view, supply chain tasks)• Field failure analysis (process planning, standard and stress tests)• Field data management (data collection, evaluation, hypothesis test)• “No Trouble Found (NTF-)” – project (trigger criteria, guideline)• Actions management (monitoring of actions, field data) • Prevention and lessons-learned with concrete examples

PREREQUISITES FOR ATTENDANCEBasic knowledge of field failure analysis, process and system audits are required.

NOTEAs a rule, the team of trainers consists of experienced representatives from the automotive and supplier industry.


DURATION3 days


VDA FQE – FIELD QUALITY ENGINEERINGID 633

114

VDA SQE – SUPPLIER QUALITY ENGINEER

Supplier Quality Engineer


Basic training:VDA Supplier Quality Engineer

+ at least 3 years’ professional experience in supplier management

Examination Preparation:for VDA Supplier Quality Engineers

Examination Day for certified VDA Supplier Quality Engineer

Certificate Database entry

ID 634 ID 636

ID 635

ID 650

APQ

P/M

atur

ity L

evel

PPA

P/PP

F

MSA

/SPC

/FM

EA

ISO

/TS

resp

. IA

TF 1

6949

Tech

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es fo

r Pr

oble

m S

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ng

Technical, scientific or busi-ness education as well as 3 years’ professional experi-ence in supplier manage-ment

Technical, scientific or business education

Two-part block training:

Qualification for VDA Supplier Quality Engineer with certified examination

Prerequisites for qualification

Mandatory modules*

optional

* The necessary knowledge of APQP/Maturity Level, PPAP/PPF and MSA/SPC/FMEA can be acquired in our Automotive Core Tools Training.

115II. AUTOMOTIVE-SPECIFIC QUALIFICATION FOR MANAGEMENT, EXPERTS AND PROJECT MANAGERS · JOINT QUALITY MANAGEMENT IN THE SUPPLY CHAIN

Due to global requirements, increased purchasing volumes and shorter innovation cycles, coupled with con-tinually increasing complexity, the importance of supplier management in the supply chain is growing.

This affects the competence requirements of the respective personnel, and requires harmonized qualification in order to guarantee a high international standard.

The objective of this training concept is the qualification to an expert level as a certified Supplier Quality Engineer.

Based on a technical, scientific or business education as well as professional experience in the supply chain, the training concept is structured as follows:

BASIC TRAINING: Basics and knowledge of requirements and the basic methods of supplier management

BLOCK TRAINING: Basic training and mandatory modules

EXAMINATION PREPARATION: Summary of contents including examination preparation

EXAMINATION DAY:As certified Supplier Quality Engineer: Includes oral exam and written exam.

116

OBJECTIVEThe course teaches participants the benefits and applications of processes and fundamental methods in supplier management. Independent of technology, the necessary activities or tasks are presented with their respective objectives and assessment and application opportunities, from the product creation process up to training management.

TARGET AUDIENCEExecutives and personnel from quality, purchasing, production, logistics and development, who deal with supplier management.

CONTENT• Role of supplier management in the supply chain• Supplier management in business processes• Configuration in terms of content of the supplier management process• Supplier selection• Customer requirements and purchasing conditions • Audit management• Product and process development• Production process and product approval (PPA)• Supplier evaluation• Supplier development• Complaints management

PREREQUISITES FOR ATTENDANCETechnical, scientific or business education, knowledge of statistics is advantageous. At least one year profes-sional automotive experience (supply chain) in quality, process or project management.


NOTEBasic knowledge of QM systems and Automotive Core Tools is advantageous.

DURATION3 days

BASIC TRAINING COURSE: VDA SQE – SUPPLIER QUALITY ENGINEER


ID 634


117



OBJECTIVEThis offer addresses personnel from organisations who want to achieve a qualification for certified Supplier Quality Engineer in a minimum of time.You have the opportunity to acquire the necessary knowledge within 11 days in two one-week training courses and to sit the exam for certified Supplier Quality Engineer on the last day.

TARGET AUDIENCE Executives and personnel from quality, purchasing, production, logistics and development, who deal with supplier management.

CONTENT• Basic training course SQE• APQP/ maturity level• PPAP/ PPA • MSA, SPC, FMEA• Problem solving techniques• IATF 16949

PREREQUISITES FOR ATTENDANCEAdmission to the block training course is granted after positive review of your application.

The prerequisites for admission are a technical, scientific and business education and at least 3 years’ pro-fessional supplier management experience.

QUALIFICATION CERTIFICATEAfter passing the written and oral exam, you will receive a VDA certificate with a registered number and the respective entry into the VDA QMC database.

NOTEKnowledge of statistics and basic knowledge of Automotive Core Tools are advantageous.

LITERATUREVDA QMC standards collection DIN EN ISO9000, 9001, 9004 and 19011

DURATION2 times 5 days + 1 exam day after the second block

TWO-PART BLOCK TRAINING COURSE: QUALIFICATION FOR VDA SUPPLIER QUALITY ENGINEER WITH CERTIFICATE


ID 636


118

OBJECTIVE This offer addresses people from organisations who want to refresh their long-standing knowledge or previ-ous qualifications, and prepares prospective VDA Supplier Quality Engineers for the exam.

You have the opportunity to consolidate your knowledge and prepare for the exam all in one day.


CONTENTA refresher of the content of the basic training course and the obligatory modules

PREREQUISITES FOR ATTENDANCEAttendance of the basic training course for VDA Supplier Quality Engineer and knowledge from the obliga-tory modules

DURATION1 day

EXAM PREPARATION FOR PROSPECTIVE VDA SUPPLIER QUALITY ENGINEERS



ID 635



119



PREREQUISITES FOR ATTENDANCEAdmission to the exam day is granted after positive review of your application.

The prerequisites for admission to the exam are the certificates of qualification for the basic training course (ID 634) and the obligatory modules, a technical, scientific or business education and 3 years’ professional supplier management experience.

QUALIFICATION CERTIFICATEAfter passing the written and oral exam, you will receive a VDA certificate with a registered number and the prospective entry into the VDA QMC database.

DURATION1 day

EXAM DAY FOR CERTIFIED VDA SUPPLIER QUALITY ENGINEER

ID 650




120

The VDA QMC qualification and further education programme also offers qualifications in cooperation with TÜV SÜD Academy, Fraunhofer Institute and Beuth University of Applied Sciences Berlin.

› Method Park

› Fraunhofer Institute

› TÜV SÜD Academy

Cape Florida Lighthouse, Key Biscayne, Miami, USA

NEW

121

Qualification Programme in Cooperation

› VDA – Verband der Automobilindustrie e. V.

› Beuth University of Applied Sciences Berlin

Cape Florida Lighthouse, Key Biscayne, Miami, USA

122

ISO/IEC 330xx series – called SPICE (Software Process Improvement and Capability dEtermination) – as the successor of ISO/IEC 15504 is a widely used and accepted standard for evaluating and improving software development processes. It is applied worldwide, especially in Germany in the automotive industry.

Automotive SPICE®, an assessment model compliant with ISO/IEC 330xx and adapted to the needs of the automotive industry, has been available since 2006. Since 2007, Automotive SPICE® is the yardstick for the development of software systems for automotive suppliers and a permanent feature of the OEMs’ supplier assessment.

This training course imparts a well-founded understanding of Automotive SPICE® based on ISO/IEC 330xx. It consists of lectures, exercises and case examples, and the opportunity for questions, discussions and the exchange of experiences.

TARGET AUDIENCEAutomotive executives, e. g., project managers, coordinators and quality personnel from development, sup-plier management and purchasing, who want gain insights into SPICE® conducting SPICE® assessments.

CONTENT• ISO/IEC 330xx and Automotive SPICE®• Assessment of development processes according to Automotive SPICE®• Overview of process areas• Automotive SPICE® assessment model according to the HIS scope• The assessment process according to the blue-gold VDA QMC volume• Benefit of Automotive SPICE® in system development

DURATION1 day

AUTOMOTIVE SPICE® FOR EXECUTIVESID 509

III. QUALIFICATION PROGRAMME IN COOPERATION · METHOD PARK CONSULTING GMBH



123

The ISO/IEC 15504 and ISO/IEC 330xx, respectively (SPICE: Software Process Improvement and Capability dEtermination) constitutes a worldwide standard for assessing process capability and improving processes in software development and software-based systems. Since 2006 Automotive SPICE® is available. It is adjusted to the needs of the automotive industry and compliant to the ISO/IEC 330xx family.

This domain-specific standard is used for rating and qualifying ECU and software suppliers in the automotive industry and can be considered the de facto standard in software-based systems in the automotive industry as well as a fixed part in supplier evaluation of the OEMs.This training course provides profound knowledge of Automotive SPICE®. Consisting of lectures, exercises and case studies, this training provides good opportunities for questions, discussions and exchange of experiences.

TARGET AUDIENCEPersons in development projects in the automotive industry (e.g. developers, test engineers, project manag-ers), quality and process engineers as well as further involved persons in these projects who are interested in getting a detailed insight of Automotive SPICE® and the defined processes.

CONTENTS• Introduction of the assessment model Automotive SPICE®• Rating model in Automotive SPICE®• Overview of all process areas in Automotive SPICE®• Detailed discussion of the processes defined in the HIS scope• Process of the an Automotive SPICE® assessment • Detailed discussion of the Capability Levels 2 and 3

QUALIFICATION CERTIFICATEAt the end of the course, you will receive a VDA certificate of attendance.

DURATION 2 days


AUTOMOTIVE SPICE® INTRODUCTIONID 515


NEW

124

ISO/IEC 15504 and its successor ISO/IEC 330xx (SPICE: Software Process Improvement and Capability dE-termination) constitutes a worldwide standard for assessing process capability and improving processes in software development and software-based systems. In the automotive industry, the derived version “Automo-tive SPICE®” is applied for assessing and qualifying control device and SW suppliers.

This training course prepares you for the exam “intacs™ Certified Provisional Assessor (Automotive SPICE®)”. You will learn about Automotive SPICE®, and the content, discussions and exercises will enable you to accompany assessments as co-assessor and improve processes based on this standard.

TARGET AUDIENCEPersonnel wanting to conduct Automotive SPICE® assessments, personnel in process groups, process and project managers responsible for complying with Automotive SPICE® processes.

CONTENTThe content is equivalent to the curriculum published by intacs™, and the current intacs™ training docu-ments are also provided:

• Motivation for processes and process improvement• Overview of the standard ISO/IEC 15504 resp. ISO/IEC 330xx• intacs™ – the “International Assessor Certification Scheme”• Introduction to the assessment model and the capability levels• Overview of the assessment process including interview techniques and document inspection• Introduction to the Process Assessment Model (PAM) “Automotive SPICE®” with discussion of the pro-

cesses from the HIS scope• Details on capability levels 2 and 3• Assessment exercises for various processes for capability levels 1 – 3• Exam preparation

The main part of the course consists of exercises, discussions and the exchange of experiences among the participants.

INTACS™ CERTIFIED PROVISIONAL ASSESSOR (AUTOMOTIVE SPICE®)

ID 910


125

PREREQUISITES FOR ATTENDANCEParticipants should possess several years’ professional experience in the IT sector (e. g., software / system engineering, project management, quality management).

The prerequisites for registration as “intacs™ certified Provisional Assessor” can be downloaded in the cur-rently valid version at www.intacs.info.

QUALIFICATION CERTIFICATEAt the end of the course, the participants will receive a certificate of attendance. For a successful certifica-tion as “intacs™ certified Provisional Assessor” at a later date, the attendance certificate (2 missed lessons maximum) as well as passing the independent exam are required.

It is recommended to revise the material after every training day and to prepare independently for the exam.

NOTETrainers for this course are all accredited as “intacs™ certified Instructor” and also have certification for “intacs™ certified Principal Assessor”.

The participants will be provided with all training documents in paper form and electronically in PDF format. The document language is English, independent of the training language.

LITERATUREBooklet Automotive SPICE®Automotive SPICE® in practice

DURATION5 days

VENUEUlm

DATE27-31 August 2018

ID910/18-02 training language English

FEE* €2,500

On the first day, the course begins at 9 a.m., and ends around 5 p.m. on the last day, depending on when the exam begins. The exam takes place on the afternoon of the 5th day.

The course fee includes the training documents, lunch and drinks during training hours.Fee excluding VAT.

* This fee does not include the exam and certification fees. For the current fees see: www.vda-qmc.de/en/software-processes/auto-motive-spice/certification/


126 III. QUALIFICATION PROGRAMME IN COOPERATION · METHOD PARK CONSULTING GMBH

INTACS™ CERTIFIED COMPETENT ASSESSOR (AUTOMOTIVE SPICE®)

ISO/IEC 15504 and its successor ISO/IEC 330xx (SPICE: Software Process Improvement and Capability dE-termination) constitutes a worldwide standard for assessing process capability and improving processes in software development and software-based systems. In the automotive industry, the derived version “Automo-tive SPICE®” is applied for assessing and qualifying control device and SW suppliers.

This course builds on the experiences from the training for Provisional Assessor and prepares you for the exam “intacs™ Certified Provisional Assessor (Automotive SPICE®)”. You will consolidate your knowledge about the application of the standard Automotive SPICE®, and the content, discussions and exercises will enable you to conduct and be responsible for assessments as lead Competent Assessor.

TARGET AUDIENCECertified Provisional Assessors, who want to conduct Automotive SPICE® assessments in a responsible role.

CONTENTThe content is equivalent to the curriculum published by intacs™, and the current intacs™ training docu-ments are also provided:

• Planning, managing and conducting Automotive SPICE® assessments• In-depth: the process dimension of ISO/IEC 15504 resp. ISO/IEC 330xx • In-depth: the capability dimension of ISO/IEC 15504 resp. ISO/IEC 330xx (especially capability level 4 and

5)• Dealing with extreme situations and leading teams• Assessment reporting• Conducting assessments at different locations• Coaching of prospective Competent Assessors• Exam preparation

The main part of the course consists of exercises, discussions and the exchange of experiences among the participants.

ID 911

127

On the first day, the course begins at 9 a.m., and ends around 5 p.m. on the last day, depending on when the exam begins. The exam takes place on the afternoon of the 5th day.

The course fee includes the training documents, lunch and drinks during training hours.Fee excluding VAT.

* This fee does not include the exam and certification fees. For the current fees see: www.vda-qmc.de/en/software-processes/auto-motive-spice/certification/

PREREQUISITES FOR ATTENDANCEParticipants should possess several years’ professional experience in the IT sector (e.g., software / system engineering, project management, quality management). They should be certified as Provisional Assessor and have assessment experience.

The prerequisites for registration as “intacs™ certified Competent Assessor” can be downloaded in the cur-rently valid version at www.intacs.info.

QUALIFICATION CERTIFICATEAt the end of the course, the participants will receive an attendance certificate.

This is necessary for a certification as “intacs™ certified Competent Assessor”. The prerequisite for the at-tendance certificate is the completion of a homework assignment related to the application of Automotive SPICE®. They will be given this homework assignment before the course. You will present the result of this assignment during the course. Also, you are expected to participate actively in the course and not to miss more than two hours of total training time. This commitment is assessed by the trainer.

For a successful certification as “intacs™ certified Competent Assessor” at a later date, the attendance cer-tificate as well as passing the independent exam are required. It is recommended to revise the material after every training day and to prepare independently for the exam.

NOTETrainers for this course are all accredited as “intacs™ certified Instructor” and also have certification for “intacs™ certified Principal Assessor”.

The participants will be provided with all training documents in paper form and electronically in PDF format. The document language is English, independent of the training language.

LITERATUREBooklet Automotive SPICE®Automotive SPICE® in practice

DURATION5 days

VENUEBerlin

DATE22-26 October 2018

ID911/18-01 training language English

FEE* €2,900


128

Certificate · ID Card

STANDARDISED CLEANLINESS INSPECTIONTechnical cleanliness of components and assembly groups is an important functional characteristic in mod-ern vehicle production.

VDA Volume 19.1 “Inspection of Technical Cleanliness – Particulate Contamination of Functionally Relevant Automotive Components” is the first comprehensive standard publication to deal with the approach and procedures to characterise cleanliness of products in the automotive quality chain. This red volume VDA 19 was first officially introduced by the VDA QMC in January 2005, and is now available in a completely revised and extended edition (since 2015).

OBJECTIVEThis course enables the participant to independently design cleanliness analyses according to VDA 19.1, conduct them with up-to-date equipment and document them in the required manner. Furthermore, the background to the technical necessity of cleanliness inspections and clean behaviour is explained.

The compatibility between VDA 19.1 and ISO 16232 (Part1-10) “Road Vehicles – Cleanliness of Components of Fluid Circuits” also enables participants to conduct cleanliness analyses according to the international standard.

TARGET AUDIENCEThis course aims to qualify automotive, supplier or service personnel who conduct cleanliness inspections. The imparted knowledge and the related practical skills also constitute valuable tools for anyone confronted with the quality factor of technical cleanliness in their daily work, such as construction, quality assurance, technical purchasing and sales personnel. Due to the similar cleanliness requirements in the aerospace, hydraulics and precision engineering sectors, this course is also suitable for personnel from these back-grounds.

III. QUALIFICATION PROGRAMME IN COOPERATION · FRAUNHOFER INSTITUTE

VDA VOLUME 19.1 – TECHNICAL CLEANLINESS IN THE AUTOMOTIVE INDUSTRY – QUALIFICATION FOR “INSPECTOR FOR TECHNICAL CLEANLINESS”

ID 971

129

Content of 1-day training

THEORETICAL BASIS• Background on quality factor technical cleanliness in automotive construction• Extraction procedures for particle contaminations in components• Analytical procedures for the evaluation and quantification of practical contaminations• Cleanliness inspection according to VDA Volume 19.1 – abatement measurements, blind values, routine

inspections• Examples for cleanliness inspections

This 1-day training course can also be attended as delta training by those who already have a certificate for Inspector for Technical Cleanliness. The theoretical basics also convey comprehensive knowledge for the new and revised VDA Volume 19.1 (2015). An additional exam is not necessary.

QUALIFICATION CERTIFICATEAt the end, you will receive an attendance certificate from the Fraunhofer Institute.

EXAM DAY (OPTIONAL)

PRACTICAL PARTThe practical part consists of a case example that the participants have to work out and present individually, and practical exercises in a cleanliness lab:• Establishing an inspection procedure to determine technical cleanliness, in conformity with regulations• Clean behaviour, determination of blind values• Conducting various extraction procedures (spray, rinse, shake, ultrasound) in the cleanliness lab• Selection and handling of analytical filters• Conducting various analyses (gravimetrical, microscopically)• Evaluation and documentation of cleanliness analyses and their results

THEORETICAL PARTWritten exam (multiple choice) with 30 questions

QUALIFICATION CERTIFICATEAfter completing the 1-day training course and successfully passing the exam, the Fraunhofer Institute and the VDA QMC will issue you with a certificate and an auditor card which identifies you as “Inspector for Technical Cleanliness”.

NUMBER OF PARTICIPANTSThe number of participants on the exam day is limited to twelve.

DATES, FEES AND REGISTRATIONwww.technische-sauberkeit.de


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In order to guarantee the technical functioning of modern vehicles, cleanliness in the assembled systems and fluid circuits is increasingly important. Past experience has shown that in order to guarantee cleanliness quality, the cleanliness of the assembly components is decisive but not sufficient on its own.

After cleaning individual parts, many influencing factors and processes can cause re-contamination of parts or assembly groups with functionality-critical particles. The identification and assessment of these detrac-tions from cleanliness quality and the selection of (cost-)efficient preventive and corrective actions constitute a comprehensive challenge.

VDA Volume 19.2 – Technical Cleanliness in Assembly – Environment, Logistics, Personnel and Assembly Equipment, introduced by VDA QMC in 2010, is the first comprehensive guideline to structured planning of a cleanliness-compliant assembly line and its adjoining areas.

OBJECTIVESThe course enables participants to deduce and assess actions for preventing re-contamination based on the cleanliness specifications of parts or systems. The guideline and the training course divide the substantial cleanliness planning or optimising processes into compact and manageable individual packages. The sepa-rate but comprehensive treatment of the influencing factors environment, logistics, personnel and assembly equipment, and the methods for measuring the factors that influence cleanliness, enable the participants to approach technical cleanliness independently and systematically, and also to identify non-productive or excessive cleanliness actions, so that misdirected investments are avoided.

TARGET AUDIENCEThis course addresses the qualification of automotive and supplier personnel tasked with planning and optimising production based on technical cleanliness, especially assembly planners and process owners of existing assemblies, logisticians or facilities engineers. Furthermore, the course is also suited to constructors and developers, quality representatives or personnel responsible for managing technical cleanliness in the customer-supplier relationship. Due to the similar cleanliness requirements in the aerospace, hydraulics and precision engineering sectors, this course is also suitable for personnel from these backgrounds.

Certificate · ID Card

VDA VOLUME 19.2 – TECHNICAL CLEANLINESSIN ASSEMBLY – QUALIFICATION FOR “PLANNER FOR TECHNICAL CLEANLINESS”

ID 972


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Content of 1-day training course

THEORETICAL BASIS• Methods and approach for improving technical cleanliness of products• Design of the construction environment and human resource activities• Logistics: packaging, transport, storage and double-door concepts from the viewpoint of cleanliness• Cleanly assembly equipment: work place and facilities, joining processes, assembly strategies• Techniques and approach for measuring cleanliness influences

QUALIFICATION CERTIFICATEAt the end, you will receive an attendance certificate from the Fraunhofer Institute. EXAM DAY (OPTIONAL)

PRACTICAL PARTThe practical part consists of a planning example that the participants work through and present on their own, and practical exercises in the “Technikum” of the Fraunhofer Institute:• Differences between clean zone, controlled area and clean room• Clean behaviour and appropriate clothing• Assessment and selection of different packaging options• Design of double-door concepts• Optimisation and assessment of assembly processes, work places and facilities• Measurement of particles in the environment, in facilities or in processes

THEORETICAL PARTWritten exam (multiple choice) with 30 questions

QUALIFICATION CERTIFICATEAfter completing the 1-day training course and successfully passing the exam, the Fraunhofer Institute and the VDA QMC will issue you with a certificate and an auditor card which identifies you as “Planner for Tech-nical Cleanliness”.

NUMBER OF PARTICIPANTSThe number of participants on the exam day is limited to twelve.

DATES, FEES AND REGISTRATIONwww.technische-sauberkeit.de


132 III. QUALIFICATION PROGRAMME IN COOPERATION · TÜV SÜD ACADEMY

Due to evermore complex electronics in vehicles, the incidence of failures of these components also rises. If a safety-relevant component is affected, a worst-case scenario could include damage to humans. For example, if an ESC control unit in a vehicle causes unwarranted full braking at high speeds, this could lead to significant personal and material damage.

In order to minimise this type of risk, safety-relevant electronic systems should be developed taking the pertinent standards into account. Electric / electronic systems with a safety-relevant function were first developed on the basis of IEC 61508.

The standard IEC 61508 is universally valid and can be applied to any safety-relevant products, for example a safety switch relay for emergency shut-down. But this standard is no longer sufficient or not specific enough for modern applications in the automotive sector. Hence the development of a new standard: ISO 26262.

It is applied by automotive manufacturers as well as by their suppliers and testing institutes. If, for example, an automotive manufacturer or supplier develops a safety-relevant system or component, they are obliged to comply with existing safety standards such as ISO 26262. When developing a component to ISO 26262, the involvement of an organisationally independent entity (e.g. external testing institute or internal QM depart-ment) is compulsory. Apart from certifying safety, this testing by an independent testing entity can also serve to minimize risk of product liability in a legal sense.

According to the opinion of German functional safety experts, ISO 26262 constitutes animportant contribution to the state of the art and technology in relation to the functional safety of road vehicles.

The modular training programme consists of four training modules:

ISO 26262 – “FUNCTIONAL SAFETY”ID 901

133III. QUALIFICATION PROGRAMME IN COOPERATION · TÜV SÜD ACADEMY

MODULE 1“MANAGEMENT OF FUNCTIONAL SAFETY”is a half-day introduction to functional safety for the automotive industry.You will gain a comprehensive overview of ISO 26262 and the main planning activities in safety-oriented de-velopment. The volumes 2, 8 and 9 of ISO 26262 and the resulting activities in safety planning are explained. The course is suitable for executives, managers, project managers, safety managers and all users of ISO 26262, who want to learn about the additional input for the standard development process.

MODULE 2“FROM RISK ANALYSIS TO SYSTEM DESIGN”is a full-day training course and will focus on volume 3, concept development, and volume 4, system devel-opment, as well as parts of volume 8 and volume 9. Module 2 is particularly intended for those responsible for the development of functions, concepts and systems as well as for all users of ISO 26262.

MODULE 3“DEVELOPMENT AND ASSESSMENT OF SAFETY-RELEVANT HARDWARE”will impart the necessary knowledge about the requirements in volumes 5, 8 and 9 as a full-day training. For safety-oriented hardware development, the necessary requirements are presented and complemented by an exercise on the hardware metric FMEDA. Module 3 is aimed especially at those responsible for hardware and software development, as well as for all users of ISO 26262.

MODULE 4“DEVELOPMENT AND ASSESSMENT OF SAFETY-RELEVANT SOFTWARE” will acquaint you with the necessary processes and testing activities for safety-oriented software devel-opment in a one-day course. The requirements from volumes 6, 8 and 9 are discussed according to the software development cycle and underpinned by practical examples. Module 4 is especially aimed at those responsible for software and hardware development, as well as for all users of ISO 26262.

QUALIFICATION CERTIFICATEYou will receive a certificate of participation as evidence of your participation in the respective modules.Even better, you can invest a further morning and test your knowledge in a three-hour certified exam. If you pass the multiple choice exam, you will receive a certificate level 1 from the TÜV personnel certificationprogramme, and can then use the title “Functional safety engineer ISO 26262” without a time limit.

DATES, FEES AND REGISTRATIONwww.tuev-sued.de/akademie/funktionale-sicheheit

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ID 960

The “Global Materials Management Operations Guideline / Logistics Evaluation” (Global MMOG/LE) is an industrial standard that provides a unified evaluation procedure for automotive logistical suppliers. The tool enables OEMs and suppliers to evaluate the suppliers’ logistical performance capability and the internal processes. The focus is on the following objectives:• Unified evaluation of supply chain management, for internal and external use• Determination of supply chain management components, in order to support continual improvement and

increase supplier performance• Basis for benchmarking and identification of best-practice criteria

GMMOG/LE is being continually further developed by organisations. Odette, a union of several European automotive associations (among others VDA), cooperates closely with the US Automotive Industry Action Group (AIAG).

After the two-day course, the participants understand what GMMOG/LE is, which GMMOG/LE criteria are available for evaluating suppliers, how the tool is applied and what a supplier evaluation process is supposed to look like. Furthermore, the participants will be able to analyse the GMMOG/LE results, create effective action plans and know how to apply the GMMOG/LE tool correctly.

TARGET AUDIENCELogisticians, purchasers, supplier management, supplier integration

CONTENT• GMMOG content and overview• GMMOG objectives and advantages • GMMOG preparation phase• Supplier evaluation process• Planning an evaluation• Results analysis• Create action plan• Introducing the GMMOG tool• Conducting an evaluation based on two case examples

PREREQUISITES FOR ATTENDANCEKnowledge about the target audience’s scope of duties

QUALIFICATION CERTIFICATEAt the end, you will receive a VDA attendance certificate from the VDA logistics department.It is also possible to sit a test after the training. If you pass this test, you will receive a certificate from the VDA logistics department.

DURATION2 days

DATES, FEES AND REGISTRATIONwww.vda.de/gmmog

GLOBAL MMOG/LE

III. QUALIFICATION PROGRAMME IN COOPERATION · VDA – VERBAND DER AUTOMOBILINDUSTRIE E. V.

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Certificate · Auditor card · Database Entry

QUALITY MANAGER PROFESSIONAL DEVELOPMENT – QUALITY MANAGEMENT

ID 190

After completing thetraining you will receive a VDA certificate of attendance.

For more than 25 years, the distance learning institute of the Beuth University of Applied Sciences Berlin has been providing scientific and professional further education. Experts and executives have the opportunity to acquire an additional academic degree or master’s degree through extra-occupational distance learning that is flexible in both time and venue.The focus is on interdisciplinary technical further education. Close cooperation with business and industry guarantees high practical relevance, and together with the university’s departments up-to-date knowledge is imparted on a high level. For many years now, Beuth University of Applied Sciences Berlin has been teaching quality management methods via distance learning courses for the development, maintenance and optimisation of quality man-agement systems, including quality level improvement and the financial aspects of quality management.

Additional qualification for the distance learning course “Quality Management Representative” at the Beuth University of Applied Sciences Berlin:

GENERALBuilding on the professional development as a quality manager at the Beuth University of Applied Sciences in Berlin, you will expand your knowledge with the automotive-specific procedures and qualify as a VDA quality manager and internal auditor.

OBJECTIVEIn this course, you will learn typical processes and methods in the automotive industry, as well as the re-quirements for a QM system based on the automotive standard IATF 16949.

TARGET AUDIENCEParticipants who have completed the “Quality Management Representative” course at Beuth University of Applied Sciences Berlin

CONTENTAutomotive requirements quality management · Process approach and customer focusIATF 16949 – specific requirements · Production process and product approval (PPA) Process / product maturity level · Robust production processes · Systematic problem solving techniques

PREREQUISITE FOR ADMISSIONCompletion of the 1-semester distance learning course “Quality Management Representative” at Beuth Uni-versity of Applied Sciences Berlin or on the basis of individual assessment.

EXAM DAY FOR VDA QUALITY MANAGER AND INTERNAL AUDITORAfter passing the written and oral exam, you will receive a VDA certificate with a registered number, an audi-tor card and the respective VDA QMC database entry.

DURATIONTraining: 3 daysExam: 1 day

DATES, FEES AND REGISTRATIONwww.beuth-hochschule.de/vdaqm

III. QUALIFICATION PROGRAMME IN COOPERATION · BEUTH UNIVERSITY OF APPLIED SCIENCES

136

Of course, we would like to give you additional infor-mation about our training courses.

In the following, you will find an overview of our pub-lications, some of our VDA trainers, and all you need to know about registration.

› Overview of publications

› Imprint

Lighthouse from Trafalgar, Spain

137

Registration, Details and Additional Information

› VDA publications as e-books

› Trainers and examiners

Lighthouse from Trafalgar, Spain

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Volume 1 Documentation and Archiving – Code of Practice for the Documentation and Archiving of Quality Requirements and Quality Records

Volume 2 Quality Assurance for Supplies, Production Process and Product Approval (PPA)

Volume 3 Part 2 Reliability Assurance of Car Manufacturers and Suppliers – Reliability methods and tools

Volume 4 Ring Binder Quality Assurance in the Process Landscape – General, Risk Analysis, Methods, Approach Models

Volume 5 Capability of Measurement Processes – Capability of Measuring Systems

Volume 5.1 Traceable Inline Metrology in Car Body Manufacture, Supplementary Volume to VDA 5

Volume 5.2 Capability of Measurement Processes for the Torque Inspection on Bolted Joints

Volume 6 Certification Requirements for VDA 6.1, VDA 6.2 and VDA 6.4

Volume 6 Part 1 QM System Audit – Based on DIN EN ISO 9001:2008 and DIN EN ISO 9004

Volume 6 Part 2 QM System Audit – Service

Volume 6 Part 3 Process Audit

Volume 6 Part 4 QM System Audit – Production Equipment

Volume 6 Part 5 Product Audit

Volume 6 Part 7 Process Audit – Production Equipment – Product Creation Process / Unit Production

Volume 7 Plus CD ROM Exchanging Quality Data QDX – Quality Data eXchange V2.0

Volume 9 Quality Assurance – Emissions and Fuel Consumption – CoP Tests on Passenger Cars

Volume 14 Preventive Quality Management Methods in the Process Landscape

IV. REGISTRATION, DETAILS AND ADDITIONAL INFORMATION · OVERVIEW OF PUBLICATIONS

OVERVIEW OF PUBLICATIONSPlease see our webshop at www.vda-qmc.de for details on current prices and editions.

139

Volume 19.1 Inspection of Technical Cleanliness – Particulate Contamination of Functionally Relevant Auto-motive Components

Volume 19.2 Technical Cleanliness in Assembly – Environment, Logistics, Personnel and Assembly Equip-ment

VDA Maturity Level Assurance for New Parts

VDA Robust Production Process

VDA Component Requirement Specification - Automotive VDA Standard Structure

VDA Minimizing risks in the supply chain (Online document)

VDA Field Failure Analysis

VDA Field failure analysis - Audit standard (Online document)

VDA Car-washes – Criteria for car-washes conforming to VDA specification (Online document)

VDA Standard Process for Handling Customer Complaints

VDA Standard “Establishing Customer-Specific QM System Requirements Based on IATF 16949”

Special Characteristics

Guidelines on analyzing possible scenarios and risks when using consumer electronics components in vehicles

Automotive SPICE® – Prozessassessmentmodell Guidelines Process assessment using Automotive SPICE in the development of software-based systems (only in English)

Definition of Failure Cause Categories for 8D Reporting (Online document)

IV. REGISTRATION, DETAILS AND ADDITIONAL INFORMATION · OVERVIEW OF PUBLICATIONS

140

IMPRINT

IV. REGISTRATION, DETAILS AND ADDITIONAL INFORMATION · IMPRINT

Editor German Association of the Automotive Industry e.V. (VDA) Quality Management Center (QMC) Behrenstraße 35, 10117 Berlin, Germany www.vda-qmc.de

Copyright German Association of the Automotive Industry e.V. (VDA) Quality Management Center (QMC)

Layout Daniel Rimbon RIMBON ||| Full-Service-Events & Media Design Auf Hirtenberg 8, 54296 Trier, Germany

Updated August 2017

Photos Cover (Page 1) © pkazmierczak · www.fotolia.de Preface (Page 3) © Joachim Wagner · Photographer · Berlin Contact (Page 12) © Jens Ahner · Photographer · Berlin Contact (Page 12) © Irina Rempel · private Graphic (Page 14) © Khvost · www.fotolia.de Graphic (Page 15) © Weissblick · www.fotolia.de chapter opener 01 (Pages 18-19) © Patmaluphoto · www.fotolia.de chapter opener 02 (Pages 36-37) © amadeustx · www.fotolia.de chapter opener 03 (Pages 50-51) © hjschneider · www.fotolia.de chapter opener 04 (Pages 76-77) © jipen · www.fotolia.de chapter opener 05 (Pages 100-101) © Anna Pakutina · www.fotolia.de chapter opener 06 (Pages 108-109) © bruno alves · www.fotolia.de chapter opener 07 (Pages 120-121) © Diana Vyshniakova · www.fotolia.de chapter opener 08 (Pages 136-137) © idea · www.fotolia.de Trainers and examiners (Page 142) © VDA QMC · Berlin

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Not only cars experience innovation and technical updates, our media also have to adapt to changed infor-mation behaviour. For this reason, since 2014 the VDA volumes are not only available as printed products but also as e-books.

This format has many advantages:• E-books are practical digital books that can be used with any device and weigh nothing.• At any time you have access to your digital library – whether on your PC or on your iPad.• The VDA QMC eReader has been adapted to our special requirements and to various systems.

With their numerous functions, the VDA QMC e-books are not only fun, but very easy to use:• Font size can be enlarged as needed with a zoom function.• The images in the volumes can be enlarged as needed with a zoom function.• You can set as many bookmarks as you like if you want to remember helpful text extracts.• The interactive table of content brings you right to where you want to continue reading.• The integrated search function makes it possible to search for terms in the e-book and directly • display the search results.• With the help of the “search in all VDA QMC publications”, it is also possible to generate a comprehensive

e-book results list. This guarantees that you will find the information you are looking for.• And for all English-speaking readers or those expanding their international activities, there are VDA e-

books in German as well as in English.

The best thing is to just try it out. Every e-book contains a short video at the beginning explaining how to use it. Furthermore, at selected points videos give you a lively introduction to the issues in question and a preview video of the next chapter.

In order to read the e-books, you need a so-called reader. You will find the free reader for PC and iPad on the Internet or in your app store, and all you have to do is simply install it. Soon, the free VDA QMC eReader will be available in the App Store and for downloading. It includes the classic functions and all special functions.

We wish you success in implementing the VDA standards – now also digitally and with many refinements.

For details, see the VDA QMC Webshop: “http://www.vda-qmc.de/publikationen/e-books”.

VDA QMC PUBLICATIONS AS E-BOOKS

IV. REGISTRATION, DETAILS AND ADDITIONAL INFORMATION · E-BOOKS

142 IV. REGISTRATION, DETAILS AND ADDITIONAL INFORMATION · TRAINERS AND EXAMINERS

TRAINERS AND EXAMINERSEvery course depends on the trainers teaching it. Because subject matter is only effective and applicable in practice if the trainers live by what they teach. As a logical consequence, with us you will receive your sector-specific instruction exclusively from experienced experts and executives. True to our motto: From practice for practice.

Our selected and highly qualified trainers teach you their well-

founded and practical knowledge for the advancement of your

quality management – regardless of whether you come from a large

or small organisation, manufac-turer or suppler. In our courses we make sure that you get the

right answers to your questions!

Behrenstraße 3510117 Berlin, GermanyPhone +49 30 897842-252Fax +49 30 897842-605E-mail: [email protected]

Management Training and Professional Development:Phone +49 30 897842-250

Training Organisation:Phone +49 30 897842-252E-mail: [email protected]

In-House Training Worldwide:Phone +49 30 897842-255E-mail: [email protected]

License Partners National and International:Phone +49 30 897842-254/256E-mail: [email protected]

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