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Quality Assurance Manual Dillard's Product Development

Dillard Store Services, Inc. Confidential 1 Updated: 2/14/18

Quality Assurance Manual Inspection Requirements &

Procedures

AQL – 1.0 Major; 2.5 Minor



Dillard Store Services, Inc. 1600 Cantrell Road, Little Rock, AR 72201 (501) 376-5133 / (501) 210-9531 (fax)

This Dillard's Quality Assurance Manual provides inspection procedures to strengthen the partnership between Dillard's and its vendors. Our intent is to provide superior quality and value to our customers. We are continually striving to improve the quality of the products we produce to meet or customers' needs. Our philosophy remains constant — to provide customers with the absolute best value for their money. To achieve this result, this information will provide:

Consistency in the way we run our business and convey information. Raise the level of quality in our private brands. Reducing costs. Improving profitability. Improving communication.

Should you have any questions regarding these procedures, you can direct questions to

[email protected].



APPENDIX

Quality Assurance Services 4 Sampling Plan/Acceptance Quality Level 5 Inspection Criteria – “Major/Minor” 6 Reporting and Communications 21 General Inspection Procedures 22 Dillard’s Product Sourcing Application (DPSA) 24 Bureau Veritas Contact Information 26



QUALITY ASSURANCE SERVICES

Pre-Shipment Inspection (PSI)

Pre-Shipment Inspections are employed to assure that products are not shipped unless

all quality requirements are met. PSI usually takes place at the time of packing (when at

least 80% of shipment is packed) in accordance with an agreed sampling plan (usually

ANSI/ASQC Z1.4 - 1993).

The inspected units, selected at random, will be closely examined and tested against specifications and control samples, in respect to the criteria noted below: -

- Aesthetic Appearance - Colors/Printing - Workmanship - Labeling - Functional Aspects - Components

- Packaging - Safety Aspects - Specifications



SAMPLING PLAN/ACCEPTANCE QUALITY LEVEL (AQL)

The acceptability of the lot will be determined by drawing representative samples from the lot for

inspection. The number of samples drawn will depend on the sampling plan associated with the

designated AOL. Inspection will be performed by attributes - the units of product are classified simply as

defective or non-defective.

The following sampling plans are generally used for inspection audits by BV Consumer Products Services

unless our clients instruct us otherwise.

1. Inspection Standard ANSI/ASQC Z1.4-1993 2. Inspection Method Attributes 3. Sampling Plan Single Sampling 4. Sample Size Normal Inspection Level II 5. Acceptable Quality Level Critical Defects - AQL 0 Major Defects - AQL 1.0 Minor Defects - AQL 1.5 Unless otherwise directed by Dillard's 6. Defect Classification

A classification of defects is the explanation of possible defects of the unit of product according

to their seriousness. Defects will normally be grouped into one or more of the following classes:

a. Critical Defect - A defect which could result in hazardous or unsafe conditions for

individuals using the product as well as defects that violate legal regulations.

b. Knit Products: Any hand mending of a hole found in this fabric is deemed second

quality and is a critical fail causing the audit to fail.

c. Major Defect - A defect that is likely to result in failure, or to reduce the usability of

the unit for its intended purposes, or making it unsaleable.

d. Minor Defect - A defect that is NOT likely to reduce the usability of the unit for its

intended purpose, or is a departure from established standards having little bearing

on the effective use or operation of the unit.

7. Measurement Audit

Each garment has different measurement points which are detailed on the specification

sheet. The sample size is then multiplied by the number of measurement points for the

garment, and this number is the total number of measurement points which is checked. The

maximum number of measurement points found out of tolerance must be less than 10% of

the total measurement points checked in order for the audit to pass.



Bureau Veritas Consumer Products

Services

GARMENT INSPECTION CRITERIA - "MAJOR/MINOR" AQL: 2.5 MAJOR SAMPLE SIZE: Normal Inspection Level II 4.0 MINOR

CLASSIFICATION OF DEFECTS

Fabric Defects Major Minor

1. All holes X

2. All runs X

3. Snags or pulled yarns greater than 1/4" X

4. Oil spots over 1/4" X 5. Misprints or faulty print registration

a. If greater than 1/4" X

b. If visible when worn (depending on location) X 6. Noticeable dye spots and streaks

a. If greater than 1/4" X

b. If visible when worn (depending on location) X 7. Shading or dye lot deviation

a. Within garment X b. From garment to garment within shipment X

8. Bowed or biased fabric over 1/2" side to side X 9. Dropped stitches over 1/4" X

10. Conspicuous pilling X

11. Fabric weight greater than 5% below contracted weight X 12. Float length on Jacquards greater than 1/2" X

Cleanliness Defect Major Minor

1. Spots and stains of a permanent nature or those that when X removed leave a "ring" or other surface mark anywhere on the garment.

2. Hanging threads or loose thread clusters that are not removed from the garment at:

a. Outside X

b. Inside X

Major Defect if obviously unsightly




Pressing Defects Major Minor

1. Burn or scorch marks X 2. Shine marks on the surface of the garment X

3. Press marks resulting from the use of clamps or other holding X

devices

4. Absence of pressing when the seam is specified X

5. Failure to hang garments an adequate amount of time after X

pressing to allow proper drying and prior to packaging

6. Poorly pressed garments objectionably affecting appearance X

7. Front or back creases distinctly uneven in length and/or X improperly located

Seams and Stitch Defects Major Minor

1. Seams that are conspicuously twisted, excessively puckered or containing pleats X

2. Open seams or broken stitches X 3. Raw edges showing when they should be covered

a. Outside X b. Inside X

4. Seam finishes that are not back-tacked X 5. Irregular or uneven top-stitching in any focal area X

Major Defect if conspicuously irregular 6. Run-offs in top-stitching

a. Conspicuous X b. Slight X

7. Excessively loose tensions (such as seams permit "see-through" X to body when worn)

8. Excessive seam take-off from seam specifications (usually 1/8") X 9. Contrast stitching which is conspicuously uneven or not X

uniformly spaced on any focal area 10. Part of garment caught in any unrelated operation or stitching X 11. Exposed drill holes X 12. All seams must be stitched with matching thread unless X

otherwise specified 13. The use of monofilament thread is unacceptable X




Collars/Collar Setting and Lapels and Cuffs Defects Major Minor

1. Excessive fullness, puckers or twisting of top collar X

2. Collar points distinctively ill-shaped or not uniform; or X

conspicuously uneven turn-out of edges and points

3. Top-stitching conspicuously uneven or crooked edge X

stitching or run-offs

4. Length of collar points uneven = 1/4" X

5. Corded, piped or other insert trim is conspicuously uneven X

or too loose or too tight

6. Under collar showing above top collar X

7. Collar off center when attached to garment = 1/4" X

8. Loose threads or lint inside a finished collar label shows X

through

9. Buttons and buttonholes misaligned X

Minor Defect if only slightly noticeable

10. Center back neck seam not covered by collar X

11. Incompatible interfacing causing cracking, puckering or X

bubbling (Minor if shows on the outside)

Fronts and Backs Defects Major Minor

1. Front buttons and buttonholes out of alignment in excess X of 1/4" 2. Fronts are uneven at the bottom in excess of 1/4" X

3. Under facing shows on the top side of the garment X

4. Pockets conspicuously uneven in location, shape or size X

5. Darts uneven in length by more than 1/4" X

6. Darts poorly shaped with large bubbles at the end X

7. Darts not properly located (Minor if barely noticeable when X

formed)

8. Darts that do not have their leading edge lay into the center of X

the garment (both front and back) (Minor if barely noticeable when formed)

9. Waistbands irregular or not uniform in width ± 1/4" or in X

excess of 1/4"

10. Spot shirring not uniform on both sides of front or is not X

uniformly distributed if entire front is shirred

(Major if conspicuously not uniform)




Sleeves and Armhole Defects Major Minor

1. Pleats at sleeve head X

2. Sleeves set in improperly, backwards or twisted X

3. Sleeve head stay stitch showing on outside X

4. Excessive puckering in sleeve seaming X

5. Underarm seam not aligned with side seam in excess of 1/4" X

6. Cuffs sewn on unevenly or in wrong direction X

7. Hem of sleeve is uneven, twisted or poorly sewn in any respect X Sleeve facing is uneven, twisted or poorly sewn in any respect X

Buttonhole Defects Major Minor

1. If the hole is the same size as the button or more than 1/4" X

larger

2. Ragged edges caused by cut of dull knife if obviously unsightly X

3. Out of alignment or improperly spaced such that distortion X

results

4. Thread shade that distinctly does not match specified color X

with reference to approved sample garment

5. One or more broken stitches in one or more buttonholes X

6. Density of stitching is too thin or too dense in relation to the X

fabric to be considered

Button Defects Major Minor

1. Buttons are not sew on fully and securely X

2. Button omitted X

3. Broken or damaged button X

4. Out of alignment or improperly spaced such that distortion X

results

5. Thread shade that distinctly does not match color of fabric X

with reference to approved sample garment

6. Buttons that distinctly do not conform to specifications X

7. Buttons that crack, chip, discolor, rust, melt or become X

defective in any other way as the result of other processing




Belt Loop Defects Major Minor

1. Conspicuously crooked belt loop X

2. Belt loop not fully secure X

3. Belt loops incorrectly placed, ± 1/4" X

4. Color or shade of loops that differ from approved sample X

garment

5. Missing belt loop X

Dart Defects Major Minor

1. Not in location specified, ± 1/4" X

2. Not uniform in length or slope specified, 1/4" X

3. Ends of dart not properly tapered or twisted and conspicuously X

noticeable

4. Exposed drill holes X

5. Missing where specified X

Pocket Defects Major Minor

1. Not uniform in size or shape, ± 1/4" X

2. Corresponding pockets horizontally uneven or misaligned ±1/4" X

3. Conspicuously crooked pocket X

4. Missing bar tack where specified X

5. Bar tack that is distinctly mislocated X

6. Weight and color of pocketing material must be according to X

specifications

7. Pocket size not according to specification X




Zipper Defects Major Minor

1. Any malfunction (i.e., automatic zipper not locking) X

2. Tape shade that does not closely match color specified with X

reference to approved sample garment

3. Tapes stitched too loose or too tight resulting in excessive bulge X on tape or placket when closed

4. Wavy zippers that detract from appearance of garment X

5. Exposed zippers that detract from appearance of garment X

6. Irregular stitching that result in obviously crooked opening over X

zipper teeth

7. Crooked or uneven placket or fly top stitching X

8. Aluminum zippers should not be used X

9. Zipper not placed high enough in place causing gap to top edge X

Hem Defects Major Minor

1. Uneven hem

a. Straight skirt: in excess of 1/2" X

b. Full skirt: gradual unevenness in excess of 3/4" X

2. Excessively puckered or twisted hem X

3. In a lined garment, the liner:

a. Must fall at least 1/2" below top edge of the shell hem turn X

back

b. Must not exceed below hem of shell X

4. Open hem as defined by three (3) or more skipped blind X

stitches at more than two (2) locations

Belt Defects Major Minor

1. Color in conflict with specification X

2. Width of belt is more than 1/4" too wide or too narrow X

3. Length of belt is more than 2" too long or shorter than the X

minimum specified

4. Eyelets are slightly out of alignment in excess of 1/4" and/or are X

not of the proper number

5. Number of eyelets not as specified X

6. Pointed end of belt is poorly shaped affecting appearance X

7. Irregular belt width throughout its length by 1/4" X

8. Top stitching of belt is uneven or crooked X

9. Belt loop size appropriate to belt width X


Dillard’ Store Services, Inc. Confidential 12 Last Updated: 11/21/14


Hook and Eye Defects Major Minor

1. Omitted or sewn in wrong places X

2. Hooks and eyes not aligned when fastened causing a bulge or X

twist at the point of closure

3. Size appropriate to location and specification X

Metallic Items Major Minor

Metal parts used on a garment must harmonize as per approved sample garment or as otherwise specified.

Non-Sewing Defects Major Minor

1. Hanging threads that are not removed from garments

a. Outside in excess of 1/4" X

b. Inside in excess of 1/2" X 2. Loose thread clusters that are not removed or caught in seams X

3. Plaids, checks, horizontal stripes not matching as specified

a. Front match within 1/4" X b. Side seams should be within 1/2" unless otherwise X

specified

4. Exposed drill holes X

5. Fusible interfacing must be compatible to garment without X

bubble or pucker

6. Garment must be folded, pressed and packaged according to X

specification

7. No shading or dye lot deviation within the garment



INSPECTION REPORT THIS DOCUMENT IS NON-NEGOTIABLE

Client Name: Dillard’s Store Services, Inc.

Inspection No.

Report Date: Page 1 of 8

A. GENERAL From: Bureau Veritas Consumer Product Services To: Dillard’s Store Services, Inc.

Contact: Jason Watrous Contact:

Tel: 716-505-3493 Tel: 501-399-7303

Fax: 716-505-3301 Fax: 501-210-9518

Email: [email protected] Email: [email protected]

Inspector

Name(s): Copy To:

Vendor/Supplier: Item/Style/SKU/UPC No.:

Factory Name: Purchase Order No:

Inspection Location: Partial Shipment: Yes No

Service Performed: Final Random Inspection Previous Inspection No:

Inspection office: Lab Test Report No:

Inspection Date(s): From: Supplier Reference Sample

Received Date:

To:

Product Description: Client Approved Sample

Received Date:

Additional reference materials submitted for this inspection:

Digital Images Product Specs/Drawings Lab Dip Trim Card Color Swatches

Shade Band Packing List Copy of PO Copy of LC Other

B. INSPECTION RESULT SUMMARY

PASS FAIL PENDING NOT

APPLICABLE REMARKS*

PRODUCT DESCRIPTION, STYLE

AND COLOR CONFORMITY (Sec. E)

WORKMANSHIP (Sec. F)

ON-SITE TESTS (Sec. G)

MEASUREMENT & WEIGHT (Sec. H) WEIGHT

BARCODES (Sec .I)

PACKING & ASSORTMENT (Sec. J) CARTON

DIMENSIONS

LABELING, PRINTING & MARKING

(Sec. K)

SHIPPING MARKS (Sec. L)

OVERALL RESULT PASS/FAIL/PENDING * Refer to Section C for Remarks

C. REMARKS 1.

2.

3.

4.

5. The above reflects our findings at the time and place of inspection based on comparison of your sample with random samples selected in accordance with a previously agreed random statistical sampling

standard. This report/certificate does not discharge or release sellers/suppliers from their commercial, legal or contractual obligations with regard to quality/quantity of delivery nor does it prejudice the

buyer's right of claim toward sellers/suppliers for compensation for any apparent and/or hidden defects not detected during our random inspection or occurring thereafter. For inspection services rendered

before 100% of a production lot has been produced, our findings will only extend to the items that were produced at the time of inspection. This report/certificate does not evidence shipment. Our services,

including reports and certificates, are subject to the General Conditions of Service of Bureau Veritas which have been sent to your company. They can be resent upon written request.

Bureau Veritas Consumer Product Services, 100 Northpointe Parkway, Buffalo, NY 14228, United States

Tel: 716-505-3493 Fax: 716-505-3301 E-mail: [email protected]

AQL 1.0 Major.docx

"BUREAU VERITAS PROPRIETARY- copyright Bureau Veritas [2004] - DO NOT DISCLOSE OUTSIDE YOUR ORGANISATION WITHOUT BUREAU

VERITAS PRIOR WRITTEN CONSENT".

mailto:[email protected]






Inspection No.


D. QUANTITY

P.O. No. Item/Style/

Product No.

Order

Quantity

Units

Shipment

Quantity

Units Ctns

Actual

Inspection

Quantity

Units Packed in

Cartons

Qty %

Units Finished

Not Packed

Qty %

Units Not

Finished

Qty %

Total:

List of Export Carton

Numbers Opened

Carton No.:

Total Cartons were opened for sampling.

E. PRODUCT DESCRIPTION, STYLE, COLOR CONFORMITY

CHECK POINTS RESULT COMMENTS

1 Product information on PO NA / PASS /

FAIL / PENDING

NA / NIL /

Refer to section C for remarks:

2 Product Specifications/Drawings NA / PASS /

FAIL / PENDING

NA / NIL /


3 Submitted Samples/ Trim card/ Color swatch etc. NA / PASS /

FAIL / PENDING

NA / NIL /


4 Submitted digital images NA / PASS /

FAIL / PENDING

NA / NIL /


F. WORKMANSHIP

Inspection Standard: ANSI/ASQ Z1.4 (formerly known as MIL-STD-105E)

Inspection Level - Workmanship / Visual: II AQL - Critical Defectives: Not Allowed

Sampling Plan - Visual: AQL - Major Defectives: 2.5

Sample Size - Workmanship 3 per size AQL - Minor Defectives: 4.0

Defective description Critical Major Minor

1.

2.

3.

4.

5.

6.

7.

8.

9.

Total Found:

Accept:

Result: PASS / FAIL

Note: A Defective is defined as a unit of product that contains one or more defects. A Defect is defined as any non-conformance of the inspected unit of product with specified

requirements. A single defect is taken into account per each defective unit, in every case the most serious defect exhibited by the individual sample being inspected regardless

of the characteristic.

The above reflects our findings at the time and place of inspection based on comparison of your sample with random samples selected in accordance with a previously agreed random statistical sampling







AQL 1.0 Major.docx








Inspection No.


G. ON-SITE TESTS Check Points Findings Result

1. Description:

PASS/FAIL

/PENDING Sample Size:

2. Description:

PASS/FAIL


3. Description:

PASS/FAIL


4. Description:

PASS/FAIL


5. Description:

PASS/FAIL


H. MEASUREMENT & WEIGHT SUMMARY No. of Samples Measured:

Total Out of Tolerance Points Allowed:

(Not to exceed 10% of total measured points)

No. of Measurement points per

sample:

Total Out of Tolerance Points Found:

Total measurement points: Result:

Please refer to the APPAREL / TEXTILE MEASUREMENT SHEET at the end of this report for details.

Average Garment Weight (12 units) - Actual:

Average Garment Weight (12 units) - Specification:

Result: PASS / FAIL / PENDING

I. BARCODE VERIFICATION Barcode on Shipping package

Digits # Samples # Failed

Visual:

Scanned:

Barcode on Retail packaging / Product

Digits # Samples # Failed

Visual:

Scanned:









AQL 1.0 Major.docx








Inspection No.


J. PACKING & ASSORTMENT

Packing

Cartons

Quantity

Carton Size (cm or inches)

Weight

(kgs or lbs) Result Length Width Height Other

Client

Tolerance

Inner (given) PASS/FAIL

/PENDING Inner (actual)

Export/Outer (given) PASS/FAIL

/PENDING Export/Outer

(actual)

Assortment

No. of Cartons Checked No. of Cartons Failed Findings / Comments Result

PASS/FAIL

/PENDING

Export Carton Details

New or Used Sealing Opaque Gummed Tape

Material Transparent Gummed Tape

# Corrugated Paper Plies Paper Tape

Fastening - Metal Staples Strapping Nylon Band

Individual package:


K. LABELING / PRINTING / MARKING

Name Location Findings / Comments Result

PASS/FAIL

/PENDING

PASS/FAIL

/PENDING

PASS/FAIL

/PENDING

PASS/FAIL

/PENDING

PASS/FAIL

/PENDING The above reflects our findings at the time and place of inspection based on comparison of your sample with random samples selected in accordance with a previously agreed random statistical sampling






Tel: 716-505-3493 Fax: 716-505-3301 E-mail: [email protected] "BUREAU VERITAS PROPRIETARY- copyright Bureau Veritas [2004] - DO NOT DISCLOSE OUTSIDE YOUR ORGANISATION WITHOUT BUREAU







Inspection No.


L. SHIPPING MARKS

Shipping Marks on Side(s) Side Marks on Side(s) Inner Box Marks on Side(s)


M. SAMPLES PULLED DURING INSPECTION

Purpose:

1. Shipment Samples = Acceptable products to be sent to client and/or retained by BV.

2. Defect Samples = Defective products to be sent to client and/or retained by BV.

3. Laboratory Testing Samples = Sent to following Lab _______________________

4. Sealed Samples = Left at Factory

5. Others: ________________________________________

Purpose 1 / 2 / 3 / 4 / 5 Purpose 1 / 2 / 3 / 4 / 5 Purpose 1 / 2 / 3 / 4 / 5

Style No. Style No. Style No.

Quantity Quantity Quantity

N. ATTACHMENTS (List All Documents Attached To This Report) 1.

2. 3.

< DRAFT REPORT

Signed by:

Checked by:

Signed by Factory

Representative:

Name: Name: Name:

Date: Date: Date:

This document is a handwritten "Draft Report" and as such is for provisory informational purposes only. Bureau Veritas issues this document at client's request to provide a

preliminary summary of the findings of an on-site inspection on the same day that the inspection is completed. You are advised that this document has not been reviewed and

approved by a supervisor under our Quality Assurance System and may contain errors. We disclaim any liability if decisions concerning the acceptance, payment

authorization, or shipment of the inspected goods are made.

< FINAL REPORT

Approved by:

Date:








AQL 1.0 Major.docx








Inspection No.


O. PHOTOGRAPHS

Photo 1) Photo 2) Photo 3)










AQL 1.0 Major.docx








Inspection No.


.








AQL 1.0 Major.docx

"BUREAU VERITAS PROPRIETARY- copyright Bureau Veritas [2004] - DO NOT DISCLOSE OUTSIDE YOUR ORGANISATION WITHOUT BUREAU VERITAS PRIOR WRITTEN CONSENT".

APPAREL / TEXTILE MEASUREMENT SHEET Measurement

Units

Inches

Centimeters

Style Size Size Size Size

PO # Color Color Color Color

CODE POINT OF

MEASURE

SPEC

MEASUREMENT SAMPLE

SPEC

MEASUREMENT

SAMPLE

SPEC

MEASUREMENT

SAMPLE

SPEC

MEASUREMENT

SAMPLE

TOL

NO

1

NO

2

NO

3

NO

4

NO

5

NO

1

NO

2

NO

3

NO

4

NO

5

NO

1

NO

2

NO

3

NO

4

NO

5

NO

1

NO

2

NO

3

NO

4

NO

5






Inspection No.


APPAREL / TEXTILE MEASUREMENT SHEET Measurement

Units

Inches

Centimeters

Style Size Size Size Size

PO # Color Color Color Color

CODE POINT OF

MEASURE

SPEC

MEASUREMENT SAMPLE

SPEC

MEASUREMENT

SAMPLE

SPEC

MEASUREMENT

SAMPLE

SPEC

MEASUREMENT

SAMPLE

TOL

NO

1

NO

2

NO

3

NO

4

NO

5

NO

1

NO

2

NO

3

NO

4

NO

5

NO

1

NO

2

NO

3

NO

4

NO

5

NO

1

NO

2

NO

3

NO

4

NO

5








AQL 1.0 Major.docx




"BUREAU VERITAS PROPRIETARY- copyright Bureau Veritas [2004] - DO NOT DISCLOSE OUTSIDE YOUR ORGANISATION WITHOUT BUREAU VERITAS PRIOR WRITTEN CONSENT".



REPORTING AND COMMUNICATIONS

Reporting of Inspection Findings

To the Bureau Veritas Consumer Products Services (USA) and Dillard's

The Inspection Report will be completed and will indicate whether the findings conform with Dillard's requirements. The Inspection Report will also note all specifications inspected, and found to conform with the descriptions on the purchase order, L/C, instructions and/or check-list. Any detected discrepancies will also be noted and explained on these documents.



BV Consumer Products Services General Inspection Procedures

Inspection Coordination

These procedures will be used by BV Consumer Products Services staff to coordinate any

inspection project when requested by Dillard's.

Inspection Set-Up:

The following minimum information should be provided to the inspection coordinator via the

Inspection Request Form:

Who: (client, project no., etc.)

What: (description of product, style, etc., along with the Product Specifications or

inspection criteria and approved reference sample

(if available)

Where: (inspection location, factory or warehouse name, address, contact name, phone

number, etc.) When: (when inspection required, scheduled ship date)

How Many: (total quantity of product)

Note: The more information which can be provided initially, the easier and faster the job can be set up and confirmed.

Lead Time Required:

New Vendors and Factories: At least 10 days should be allocated for the scheduling of all first

time inspections. This will insure adequate time to receive control samples and to work out all

final details.

Existing Vendors and Factories: At least 5 days should be allocated to schedule ongoing business with existing vendors and factories.



Completion of Inspection

Within 24 hours after receipt of an inspector's report, the inspection coordinator will issue the final inspection report, and forward a copy to Dillard's.

Questions/Problems/Investigations

In the event there are technical questions from Dillard's or issues with the performance of the inspection, the inspection coordinator is responsible for handling all investigations and communications with either the inspectors or overseas labs.

Distribution of Reports and Certificates

Inspection Report and Results

The inspection report will be reviewed and saved as a pdf file. The report will be uploaded into DPSA and emailed to the vendor/factory as noted on the booking form. Only conforming shipments will be allowed to ship, and to be accepted by Dillard's. For any non-conforming shipments, representative samples will be pulled and sent to Dillard's for evaluation. Dillard's will then decide if the shipment needs to be re-worked and re-inspected, allowed to ship as is, or if the order will be canceled.



Dillard's Product Sourcing Application

OVERVIEW

The Final Inspection Process will monitor the quality of privately sourced merchandise while it is still at the factory. Inspection results will be stored in DPSA for future analysis and reporting.

Inspectors look for major and minor defects for a style. Major defects are problems such as a sewing machine oil stain, a hole or a seam not sewn that could prevent the garment from being sold. A minor defect might be something small such as loose thread that would not prevent the garment from being sold.

The following is a brief explanation of the Final Inspection procedures:

Dillard's determines the Percentage of Manufacturer's Styles to Inspect.

A percentage of the styles by department/MIC for that manufacturer will be inspected at the factory. For manufacturers with agents, 100% of the styles are inspected each season. For manufacturers without agents, a percentage of the styles are inspected each season, regardless if the manufacturer is Direct or LDP. Quality Control will determine this percentage.

Dillard's Batch Process Randomly Selects Styles to Inspect.

Once the percentage of styles to inspect is determined (for manufacturers without agents), the styles to be inspected are randomly selected by a nightly host batch process.

Dillard's Quality Control Monitors Selected Styles

After the style to be inspected has been selected, Quality Control can add or remove styles for inspection by using a DPSA query.

Manufacturer Assigns Selected Styles to Inspector

Next, the manufacturer will use the DPSA task to assign styles for inspection by inserting a scheduled inspection date.

After the manufacturer has assigned the styles to be inspected, the inspector will then use a DPSA task to get a list of the styles that need to be inspected. The inspector may also add additional styles at the time of inspection.

For all inspections, a report must be forwarded to Dillard's for analysis. The report will be attached to each style when it is entered on the Final Inspection Browse or Final Inspection Entry Page.



DILLARD'S PRODUCT SOURCING APPLICATION

In January 2005, Dillard's launched DPSA aka eBiz. Vendors will receive an email notification from Bureau Veritas (previously received from Dillard's) regarding the styles that have been automatically selected for inspection by DPSA.

Vendors will be provided with a Dillard's Booking Form that must be completed and returned to Bureau Veritas with the following pertinent information:

Vendor name & current billing information Inspection location and contact information Desired Inspection date Planned Ship Date Service (Final Random Inspection or Re-Inspection) Dillard's Style Number

Quantity (total order quantity) Dillard's 10 digit purchase order number

All styles on your task list received from Bureau Veritas must be inspected prior to shipping. Please allow Bureau Veritas a minimum of 5 days prior to your desired inspection date. Once Bureau Veritas Coordinator receives your completed booking form, the style will be scheduled in DPSA. BV Coordinator will then schedule your inspection. Vendors and their factories are NOT to contact the inspectors directly. Only BV office that issues your task list can confirm your inspection.

DPSA will automatically select styles for vendors nightly so you will continue to receive email notices of styles for inspection from Bureau Veritas Coordinator.

Please note: If you submit a booking form on Monday and receive a task list on Tuesday with styles to be inspected but you no longer see the style you submitted an inspection request for on Monday, it still needs the inspection. It no longer appears on your task list because it has been scheduled – NOT because it was cancelled.



Bureau Veritas Consumer Products Services Contact Information:

Non-Asia: Laura Luo

Officer – Global Operational Program Management-Inspection, Assessment and Consulting

Services

Inspection, Assessment and Consulting Services Bureau Veritas – Consumer

Products Division

Telephone: +86 – 20-83803215, Fax: +86 – 20-83829720

Email: [email protected]

Web: http://www.bureaveritas.cn/cp (CHN) http://www.bureauveritas.com/cps (Global)

NON-Asia Teresa Keller

Client Relations Manager

Bureau Veritas Consumer Products Services, Inc.

100 Northpointe Parkway, Buffalo, New York 14228

Telephone: (716) 505-3482

Email: [email protected]


http://www.bureaveritas.cn/cp

http://www.bureauveritas.com/cps