Quality and Accountability: It is not enough to do the ... is not enough to do the things right, ...…

Download Quality and Accountability: It is not enough to do the ... is not enough to do the things right, ...…

Post on 07-Jun-2018

212 views

Category:

Documents

0 download

Embed Size (px)

TRANSCRIPT

  • QualityandAccountability:Itisnotenoughtodothethingsright,therightthingshavetobedone

    NotesfromthepaneldiscussionorganizedbyCHSAlliance,theSphereProject&GroupeURD,aneventsponsoredbySwitzerlandandDenmark

    ArnoWicki,DeputyHeadofSwissHumanitarianAidandSHA,HeadofMultilateralDivision

    ArnoWickiintroducedthediscussion,askingHowcanwedotherightthingsanddothemwell?

    Thoughitseemsobviousdoingitisnottrivial,especiallyifwealsowanttoensurepeoplehaveavoice.Fromadonorperspective,thequestionishowcanwemakethemostoutofthelimitedresourceswehave?Well,ouropinionisthatwithstandardsandquality,wecanputpeopleatthecentrewhileatthesametimebeingmoreeffective.

    StephanSchnemann,DirectorforHumanitarianAffairs,MinistryofForeignAffairsofDenmark

    ThereportoftheSecretaryGeneralOneHumanity:SharedResponsibilityhighlightsthechallengesthatpoliticalactors,donors,developmentandhumanitarianorganizationsarefacingandwillhavetodealwithinthecomingyears:weallhavetodomoreandbetterwithconstrainedresources!Thiscallsforarenewedcommitmenttowardsenhancingthequality,accountabilityandeffectivenessofhumanitarianassistance.

    Theprogressmadeinadvocatingforputtingpeopleatthecentreofhumanitarianactionissignificant.Yetthechallengeoftranslatingthisintomeaningfulpolicy,practice,andaconsistentlyappliedapproachtoconsultation,participation,localleadership,assessment,monitoring,andreportingbyallhumanitarianactorsremainsadeepchallenge.

    Withtheattempttoraisethebarandsettingthestandard,anewqualityandaccountabilitytool-theCoreHumanitarianStandard-waslaunched1yearsagoinCopenhagen.TheStandardplacespeopleaffectedbycrisisatthecentreofhumanitarianaction,anditsetsoutninecommitmentsthatorganisationsandindividualsinvolvedinhumanitarianresponsecanusetoimprovethequalityandeffectivenessoftheassistancetheyprovide.

  • WHSsideevent:QualityandAccountability:Itisnotenoughtodothethingsright,therightthingshavetobedone

    2

    [ShowstheCHS]Thislittlebookletisthefruitofmanyyearsofhardwork-anditbringstogetherthemainelementsoftheSphereCoreStandards,theHAPstandard,theRedCrossandRedCrescentCodeofConduct,thePeopleinAidCodeofGoodPracticeandcriteriafromtheOECDsDACandfromtheQualityCompassdevelopedbyGroupeURD.ThekeystakeholdersofthiscommonstandardareGroupeURD,SphereandCHSAlliance.

    ItisworthcomplimentingtheseorganisationsandnetworksfortheiramazingeffortsinjoiningforcesandcreatingoneCoreHumanitarianStandardratherthataseriesofmany.Togethertheyarebuildingacomplementaryapproachthatcontributestoharmonisingandstrengtheningthecoherenceofstandards.Strengtheningthecoherenceofstandardsacrossdifferentsectorsofhumanitarianworkonthebasisofsharedfundamentalvalues,commonstructureandconsistentlanguageensuresgreaterownershipandenablesincreasedeffectivenessandefficiency.

    WiththerecentadoptionoftheCoreHumanitarianStandardbytheGlobalClusterstocomplementexistinginternationaltechnicalstandards,andwiththesupportthiscommonstandardhasgarneredasabaselinefororganizationalaccountabilityfromNGOstoactorssuchastheEuropeanCommission,wehavearealopportunitytostrengthenaframeworkwhichputspeopleatthecenterofhumanitarianaction.

    ThisopportunityhasalreadybeenusedtotranslateourcommonunderstandingofrecognizedstandardssuchasSphereandtheCHSintoinstitutionalcommitmentsandactionsatthelevelofHumanitarianResponsePlans.ThishasbeenthecaseintheresponseplansofSomalia,Afghanistan,NigerandDRCamongstothers.

    Whenresponseplans,commonprioritiesandcollectivegoalsareinformedbyevidenceandanalysisagainstinternationallyrecognizedstandardssignificantshifts

    inpracticecanbeseen.Tomakethishappenrequiresstrongleadershipatcountrylevel.

    [Historicalperspective]

    Theseinitiativesillustratethatformorethan20years,thehumanitariansectorhasgraduallybeenimprovingitspracticesthroughthedevelopmentanddisseminationofamyriadofqualityandaccountabilityinitiativesandself-regulatorytools.Humanitarianorganisationshavegonethroughanenormousprofessionalizationprocess,whiletryingtoadapttovariouscodeofconducts,commonstandards,goodpractices,evaluationmechanismsandlearningnetworks.Wehaveatlargeseenagreatimprovementinthelogistical,financialandmanagerialsystemsoforganisations.Theiradministrativecontrolshavealsoincreasedinordertorespondtogrowingrequestsfromdonorsandpublicopinionabouttransparencyandaccountability.Andtheevaluationofresponseisnowwellacceptedandestablished.Thisisallgood.However,thequalityofhumanitarianaidfromtheperspectiveofbeneficiaries,localauthoritiesandmedia,isregularlyquestioned.Aseriesofchallengesarestillaheadofusandwecanaskourselvesthesequestions:

    1. Howdowemaintainqualityandaccountabilitywhileadaptingresponsestonewandincreasinglycomplexandfast-changingsituations,whichatthesametimerequireustoinnovate,takerisks,andacceleratelearning?

    2. Howdowemakesurethataffectedcommunitiesareputatthecenter,whichmeansinvestinginlocalcapacitiessothatinternationalactorssupportnationalmechanismsratherthanreplacethem?

    3. Howdowepassfromanindividualresponsibilitytoacollectiveone,whichmeansashiftfromcoordinatinginputstoachievingoutcomestogether?

    Andhowdowequicklytransitionfromshort-termcrisisassistancetosupportforcollectiveoutcomesinprotractedemergencies,whichenablerecoverywithdignity?

    Thepurposeoftodayssideeventistoexplorehowwecanaddresssomeofthechallengesjustmentioned-andtodiscusshowqualityandaccountabilitycanincreasetheeffectivenessandefficiencyofaid.MySwisscolleagueArnoWicky,DeputyHeadofSwissHumanitarianAidandHeadofMultilateralDivision,willguideyouthroughthisafternoonsdiscussions,whichIhopewillinspireusalltonotonlydothingsrightbuttoensurethatitistherightthingsthatweareactuallydoing!Thankyouallforlistening!

  • WHSsideevent:QualityandAccountability:Itisnotenoughtodothethingsright,therightthingshavetobedone

    3

    AminaLabarakwe,Communitymember,BaringoCountyKenya

    (translationintoEnglishprovidedbyRuthObwaya,ActionAidKenya)

    MynameisAmina.ImamemberofChurodivisioninBaringocountry,Kenya.

    Today,ImheretotalkaboutQualityandAccountabilityinthecontextofdisaster.

    Withthedroughtthattookplacein2011,wehadchallengesaswomentowalklongdistancestofeedchildren.Therewereinadequatehealthservices,andmenwentawayinsearchofpasturesfortheirlivestock.Manyorganizationsrespondedandsupportedusatthistime.MyunderstandingofQ&Aisaprocessthroughwhichpolicymakersaccountforwhattheyresupposedtodoorhavecommittedtodo.Inmycommunity,Iwasarepresentativeofavigilancecommittee,whichthroughitsworkwastheeyesofthecommunity.Thisisonewaywehelptoholdorganisationstoaccount.

    Anotheroneisinvolvementindecisionmakingprocess.Forexample,wewereinvolvedinprocurementprocesstoawardcontracts,whichhelpedtoimprovetransparency.Accountabilityisabottomupprocess.Itneedstoinvolvecommunitymembers,becausewearekeyinrespondingtodisasters.Ihavealsolearntthatwomenleadershipiskeyinanyresponseefforts.

    Mymessagetodayisthatthecurrentaccountabilitymodelwherewearemoreconcernedwiththedonorsdoesnotworkforcommunities;ratherwhatweshouldhaveisaccountabilitytowardsboththecommunityandthedonors.Thankyouforrespondingwithsolidarity.

    AlejandroMaldonadoExecutivesecretary,CONRED,Guatemala

    Fromthepointofviewofgovernments,lookingatstandardsisslightlydifferent.Asagovernment,webelieveintheimportanceofstandards,especially

    Sphere,becauseithelpsusbettermeettheneedsofourpopulation.Itishoweveralsoimportantforaccountabilityandtransparencypurposes.Standardsareanimportanttoolinthefightagainstcorruption,whichisabigissueinCentralAmerica.

    InOct.2009,theGovernmentofGuatemalacommittedinwritingtocomplywiththeSphereStandards.Weworkedtowardsthisgoalbydevelopingmanualsandprotocolstoimplementthiscommitment.Forexample,wedevelopedTermsofReferenceforprocurementactivitiesandpurchases,settingclearrulesforexampleforthebiddingprocess.Wealsoworkedwithourproviderssothattheymeetthestandardsintermsofwhattheyproduce,inordertobettermeettheneedsofendusers,dependingontheirowncontextandculture.

    Standardsarealsoveryusefulinsofarastheyhelpquantifytheamountofassistancethatoughttobeprovidedinanemergency.Inrelationtothat,italsoallowsustoplanforfutureeventsanddecidewhatshouldbeputinawarehouse.Veryimportantlyaswell,standardshelptominimisethehumanfactorandsupportobjectivedecisionsvs.arbitrarilydecidingwhatgoeswhere.

    Standardsalsopushustoimprove,evenwhenitmeansfightingwithourownlegislation.Wechangedourapproachintermsofwhatkindofmattresseswereprovidedtopeopleaffectedbycrisisbasedonthestandard,eventhoughitwasnteasytoachieve.

    Standardsareindispensabletoolsforabetterresponse.Theyhelptobetterprepareourresponse,allowtoreducethetimeneededtorespond,andareimportantforouraccountabilityandtransparency.

  • WHSsideevent:QualityandAccountability:Itisnotenoughtodothethingsright,therightthingshavetobedone

    4

    LiseGrande,ResidentHumanitarianCoordinator,Iraq

    We'dliketomakethreekeypointsabouttheaccountabilityagenda:

    First,wewanttoacknowledgehowimportantthisagendaisandtocelebratethehugeprogressthathasbeenmadeinthepastseveralyearstobringmoreandmoreattentiontoourcollectiveresponsibilities.

    Second,we'dliketoreflectontheconcretestepswecantakeatthegroundleveltoensurethattheaccountabilityagendaisputrightatthecentreofourcollectiveefforts.

    Thirdly,we'dliketoreflectgentlyonsomeofthekeythreatstotheaccountabilityagenda.Whenweretoldtodomorewithless,well,thatsathreattotheaccountabilityagenda.

    Whenwethinkbackonwhereweweretenyearsagointermsofaccountabilityandwherewearenow--it'sincredibletoseetheprogress.Tenyearsago,everyoneknewmoreneededtobedonetoensurewewereaccountabletothepopulationswewereserving,buttherewasdrift--somemightevencharacterizeitasoutrightavoidance.Wewouldsay--theSpherestandardsaregreatbutwedon'thaveenoughmoneytofundthem,wedon'thavetoolstoensuretheoperationalcyclehasintegrity;conditionsinthefieldaretoorestrictive,donorswon'tpay,ourcoordinationarchitectureisn'tdesignedforthis,andsoforth.When(inSudan,inthe90s)weactuallyaskedpopulationswhattheyneeded,peoplesaidWedontwantplas