Meeran.Farook Ali 1/34, New Mosque street, Covelong, PIN- 603112

Kanchi District, Tamil Nadu – India. Hand Phone: - + 91 98848 60318 / 99406 31289

E-mail:- meeranfarookali@hotmail.com;meeranfarookali@gmail.com Skype: - meeranfarookali786 LinkedIn: - https://in.linkedin.com/in/meeranfarookali

Personal Caliber

Academics – B.A English Lit, DHM & MBA – NIBM Accredited by IAO - Houston Varsity - USA. Exposure with Ten years in senior management position balanced in Hotel’s major revenue depts., and above

Two decades of overall experience. Good command of spoken and written English & Proficient in training skills Knowledgeable depth in food and beverage, Front desk opps, OTA s, finance acumen and marketing abilities. Able to perform with results under pressure with proven track. Task force crew of Le Royal Meridien –Chennai, Asiana –Chennai, aloft –Chennai, Confluence – Chennai, ITC –

Fortune Grand Select – Chennai, in various levels and commissioned the tasks successfully. Direct the efficient and effective F&B operation and the activities with missioned aim and achieving it in style. Ensure that quality standards are met and staff cost expenses are controlled Ensure that service distinctiveness is practiced & Ensure revenue is maximized Select, oversee and evaluate the work of staff engaged in greeting, clearing and cashiering in all forms of Food,

Beverage and related operation. Ensure that established control procedures, liquors’ laws and regulations are followed Maintain positive labour relations & Ensure that staff complaints are handled according to established

procedures. Ensure health and safety standards are understood and applied in all work activities Ensure risk of accidents, illness or injuries occurring from unsafe practices are minimized. Participate in the development of annual business plan related to operating departments. Analyze month-end reports and identify deviation from business plan goals Recommend options, correct or minimize adverse trends and impact. To oversee and direct all aspects of the operation at the Hotel within the limits of established policies and

procedures To lead and develop direct reports, setting clear and measurable objectives. Ensure that objectives are delivered

in line with the business strategy and objectives of the hotel and Exclusive Hotels. To optimise opportunities to drive revenues & exceed budgeted sales and profit targets. To create a sales

culture across the operation. To deliver the standards expected of a 5-star hotel, monitoring and delivering Wow experiences across the Hotel

and developing a customer care culture that generate loyalty and repeat business. To exceed the agreed measurement targets as principally monitored via Review Pro statistics, after-stay emails, written and verbal customer feedback.

Exposures in launching of deluxe hotels Le Royal Meridian-Chennai, Asiana Hotels, aloft Chennai, Confluence,

Chennai & ITC – Fortune Grand Select – Chennai.

Personal Attributes Presentable, well-groomed with Dynamic leadership quality. People-oriented & driven force in achieving management tasks Able to perform under pressure and carry the ongoing flow operational condition independently. Expertise operational skills in, MICROS, FIDELIEO, OPERA & INFRASYS, WIN HMS, CHAMPAGNE & IDS Software

packages used in day to day operations ‘Leading – ‘Yes I can” certified holder – Exclusive training kit for Carlson’s Chain hotels worldwide. Official in House ‘Certified Departmental Trainer’ of the hotels Le Royal Meridien – Chennai, Radisson BLU

Hotel & ASIANA Hotels.

Career Objective

Dedicating my tenure and the knowledge through a liable and in a challenging position in the field of hospitality in a reputed organization where commitment, loyalty, skills, hard work proves my aptitude that leads to an assured growth and a gratifying career and being the base for my company’s growth where I belong

Career Review - Current Job &Position

ITC – Fortune Grand Select Chennai – Member of ITC Hotels. Operations Manager – WEF 01JAN2017

July – 03rd – 2015 to till Date Joined as Food & Beverage Manager

Responsible for all aspects of all department’s operations and execution along overviewing F&B Ops

Support and work with all Head of Departments in all aspects of running this hotel.

Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM / CHQ.

Ensure SOP implementation in all departments and check the same during routine operational checks. GM guidance to be taken wherever and whenever required.

Monitor the purchase / indent / requisitions of each department, the accounts receivable (Collection from debtors) and the accounts payable (Payable to the vendors / suppliers etc.).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (Quality, par stock levels, expiry etc.) with the F & B Team & Chef. Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

Inspecting all departments for SOP implementation.

Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

Monitor the co-ordination between all departments for smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Meet all dept. heads to review & train the staff to upkeep the human capital.

Identifying staff learning needs and assisting with development

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

Responsible for the overall management of the operation of the hotel and any other duties and special tasks are assigned.

CONFLUENCE Banquets & Resort Tamil Nadu’s Largest Convention Centre with 90 Rooms & 3 F&B Outlets.

Food & Beverage Manager (Task Force & Pre Opening) March 04th to May – 2015 to till Date

Kohinoor Asiana Hotels – Chennai. An Associate of ‘WORLD HOTELS – Deluxe Collections’.

Joined Back as Assistant Food & Beverage Manager Feb -16th – 2012 to Jan - 2015

Champions Team Hotel’ ‘IFCA CULNARY CHALLENGE - 2012

Expanded to 180 keys, enhanced IRD facilities along with other 5 F&B outlets & 30 k Sq. Feet convention space with enormous potential including 5 banquet halls can be partitioned in to 10 operated with expertise professionals

Responsible for entire food and beverage operation, execution, and achieving targets.

Aloft Chennai – Unit of STARWOOD HOTELS WORLDWIDE

Head – Food & Beverage

January 18th h of 2010 to Jan -2012

Head of Food & Beverage, Task force and Opening Squad of the Flagship Property and first aloft in India.

Commissioned my property with the initial set ups, collaterals and assisted in commissioning the Bangalore, Coimbatore units as per the guidance of portal Monitor, Collaterals and critical paths.

144 key with Plug ins such Coffee Shop, Specialty Restaurants and 8000 Sq. Ft Banqueting space.

Responsible for entire operations, commissioning and rolling out the hotel from projects and other two properties in INDIA.

Asiana Hotels – Chennai – An associate of ‘WORLD HOTELS – Deluxe Collections’. November 18th h of 2007 to Jan 15th -2010

Pre-Opening Squad the for Flagship Property of Asiana Group ‘s 5 Star Deluxe Boutique Hotel - Joined as Banquet Manager.

Promoted as Assistant Food & Beverage Manager WEF Nov 01 -2009

Champions Team Hotel’ ‘IFCA CULNARY CHALLENGE - 2008

114 Rooms, 5 F&B outlets & 30 k Sq. Feet convention space with enormous potential including 5 banquet halls can be partitioned in to 10 operated with expertise professionals

Radisson BLU Hotel – Airport Luxury Hotel “ Feb 16 -2006 to November 15th 2007

Joined as Asst. Manager - F&B on Feb 16th – 2006 / * Promoted as ‘Banquet Manager’ from Apr- 01st -2007 A 101 Accommodation luxury hotel with five Food & Beverage outlets, with Cozy Banqueting & Conferencing facilities. Winner of ‘Carlson’s Hotel Asia Pacific Hotel of the Year 05, & 2006, 2007 in consecutive row. President Award 05 and India’s First ISO 22000; 2005 & HACCP – Certified Hotel. Officiated as Food & Beverage Manager -In charge during the absence of Food & Beverage Manager for 3 months, from June 01st to Aug –15th of 2006 To report to EAM-Food & Beverage on day today Admin & Operation aspects of Food & Beverage, and responsible for entire Banqueting and Bar operations. To initiate and motivate the entire the Food & Beverage team to plan, organize and execute in every concept of the operations and train the staff on SOP’s of Radissons.

Le Royal Meridien - Chennai. Managed by Starwood Hotels & Resorts F&B Attendant to F&B-Executive - from 2000 Jan 24th to Feb 2006

Winner of the ‘Best Economy Hotel’ category in PATWA –2003 at Berlin. Jan 24th 2000 - Joined as F&B - Attendant - (When Formerly Hilton-Chennai) Apr 1st 2002 - Promotion as F&B - Captain Apr 6th 2004 - Promotion as F&B - Supervisor Mar 31st2005 - Promotion as F&B - Executive

Taj Mahal-UAE

Waiter to Captain - April 1993 To 1999

VIVANTA by TAJ - Fisherman’s cove

Asst. Waiter - July 1990 To 1993

Academic Profile

MBA - NIBM-Chennai – Accredited by IAO Houston- USA

Diploma in Hotel Management - 1995-1996 N.I.P.S- New Delhi

First Aid Certified Holder - 1996- Apr- By St. Ambulance Association

Bachelor of Arts (English) - 1989-1993 University of Madras

Marine Engineering - 1990-1991 IIMC- Chennai

Diploma in Computer Applications - 2006-07 - Computer Point-Chennai

Personal Profile

Date of Birth / Nationality / Marital Stature November 16th – 1972 / Indian / Married

PP Number / Place of Issue / Date Issued / DOE K-6154182 / Chennai / Nov-07-2012 / Nov-06-2022

Languages known to SPEAK / WRITE Tamil, English & Hindi

Pass Time Movies, Reading, Music & Cricket

Height & Weight 164 CM & 64 KGS

Favorite Books You Can Win – By Shiv Khera / One Minute Manager – By Kevin Blanchard

Reference Shall be shared upon requirement

Thank You & Kind Regards

MEERAN FAROOK ALI.