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Quality Manual

SECTION1: INTRODUCTION

1.1 About the CompanyCompany adopts the ISO 9001:2015 Quality Management System.Requiement as the pin!iple "o de#eloping this QualityManagement System $QMS%. &he e'tent o" this QMS esta(lished is(ased on the natue o" ou ogani)ation* !omple'ity and intea!tiono" the po!esses and !ompeten!y o" ou pesonnel. &he &opManagement o" Company shall demonstate its "ull !ommitment inesta(lishing* do!umenting* implementing* maintaining and !ontinualimpo#ement o" this QMS in a!!odan!e +ith the ISO 9001:2015

equiements.&o implement this quality management system* Company has :,

1. Identi-ed the po!esses needed "o the quality managementsystem

2. /etemined the sequen!e and intea!tion o" these po!esses. /etemined !iteia and methods equied to ensue the

ee!ti#e opeation and !ontol o" these po!esses. 3nsued the a#aila(ility o" in"omation ne!essay to suppot the

opeation and monitoing o" these po!esses5. Measued* monitoed and analy)ed these po!esses* and

implemented a!tion ne!essay to a!hie#e planned esults and!ontinual impo#ement.

Company shall (e !ommitted to !ontol outsou!ed po!ess toensue su!h po!esses ae !aied out (ased on the !onta!tualequiements. &he e'tent o" !ontol shall (e as "ollo+ed:

1. 4otential impa!t that the podu!t is po#ided

2. /egee to +hi!h the !ontol o" the po!ess is shaed. Capa(ility o" a!hie#ing the !ontol though !lause .Communi!ation o" this Quality Manual

1.2 Obe!ti"e o# thi$ Quality Manual&his Quality Manual spe!i-es equiements "o a qualitymanagement system $QMS% to (e applied to 6Company7 +hen anogani)ation:

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1. needs to demonstate its a(ility to !onsistently po#idepodu!ts and se#i!es that meet !ustome and appli!a(lestatutoy and egulatoy equiements* and

2. aims to enhan!e !ustome satis"a!tion though the ee!ti#e

appli!ation o" the system* in!luding po!esses "o impo#emento" the system and the assuan!e o" !on"omity to !ustome andappli!a(le statutoy and egulatoy equiements.

. to (e !eti-ed a!!oding to ISO 90018ll the equiements o" this Quality Manual ae intended to (eappli!a(le to Company. &his manual is also po#ides the guideline toimplement the po!ess in systemati! +ay and +hee ne!essay* thegeneation o" po!edues !ould (e impotant as an e'planatoystatement "o ea!h unit o" opeation to un the po!ess.

I" po!edue is equied to (e outlined* it should (e addessed in thismanual emaed as e"een!e.

O&3 1 In this Quality Manual* the tems ;podu!t< o ;se#i!e< onlyapply to podu!ts and se#i!es oeed to !ustome as addessed inse!tion . o" the ISO9001 Standad. O&3 2 Statutoy andegulatoy equiements !an (e e'pessed as legal equiements.

SECTION 2. COM%AN& %RO'I(E

8 (ie" statement a(out ogani)ation and its a!ti#ities

SECTION ): A**RE+IATION

SECTION ,: DESCRI%TION O' QUA(IT& MANUA(

,. OR-ANIATIONA( CONTE/T

,.1 Un0e$tan0in the !onte3t o# the !ompany&he management o" Company shall detemine e'tenal and intenalissues that ae ele#ant to its pupose and its stategi! die!tion andthat ae!t its a(ility to a!hie#e the intended esult$s% o" its qualitymanagement system.In"omation o" the issued has (een demonstated (y the Ris8nalysis do!ument. Reali)ation o" the Ris 8nalysis +ill "ollo+

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a!!oding to se!tion =.1 Ris Management o" this Quality ManualCompany shall monito and e#ie+ the Ris 8nalysis do!ument toensue pe#ention o" the negati#e impa!t to Company (usiness and!onsequen!es o" the issues +ill not >eopadi)e the oppotunity o"

Companyin this industyotes

1. Issues !an in!lude positi#e and negati#e "a!tos o !onditions"o !onsideation

2. ?ndestanding the e'tenal !onte't !an (e "a!ilitated (y!onsideing issues aising "om legal* te!hnologi!al*!ompetiti#e* maet* !ultual* so!ial and e!onomi!en#ionments* +hethe intenational* national* egional o lo!al.

. ?ndestanding the intenal !onte't !an (e "a!ilitated (y!onsideing issues elated to #alues* !ultue* no+ledge andpe"oman!e o" the ogani)ation.

8ny !hanges in e'tenal and intenal issues that ae ele#ant to thequality management system* the input shall (e e#ie+ed (y topmanagement o" Company as it equied (y !lause 9. ManagementRe#ie+ o" this Quality Manual

ote: &his se!tion isaddessed to meet the equiement o"

!lause.1* ?ndestanding the ogani)ation and its !onte'to"ISO9001

,.2 Un0e$tan0in the nee0$ an0 e3pe!tation$ o# intee$te0

patie$/ue to thei ee!t o potential ee!t on the Company@s a(ility to!onsistently po#ide (est se#i!es that meet !ustome andappli!a(le statutoy and egulatoy equiements* the topmanagement o" Company shall detemine:

1. the inteested paties that ae ele#ant to the qualitymanagement system implemented +ithin Company

2. the equiements o" these inteested paties that ae ele#antto the quality management system. &hese in!ludes the"ul-llment o" equiement to meet the podu!t spe!i-!ation and!omplian!e +ith the appli!a(le la+s.

&he in"omation o" the inteested paties demonstated (y the Aist o"Staeholdes. &he ogani)ation shall monito and e#ie+ thisdo!ument to maintain the !omplian!e o" needs o" inteested patiesand thei ele#ant equiements.

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ote: &hisse!tion is addessed to meet the equiement o"!lause.2* ?ndestanding the needs and e'pe!tations o" inteestedpatieso" ISO 9001

,.) S!ope o# Quality Manaement Sy$tem&he top management o" Company shall detemine the (oundaiesand appli!a(ility o" the quality management system to esta(lish itss!ope "o !eti-!ation. Consideation is impotant "o Company(e"oe detemining the s!ope o" !eti-!ation

1. the e'tenal and intenal issues e"eed to in !lause .1?ndestanding the ogani)ation and its !onte'to" the ISO 9001

standad2. the equiements o" ele#ant inteested paties e"eed to in!lause .2 ?ndestanding the needs and e'pe!tations o"inteested patieso" the ISO 9001 standad

. the podu!ts and se#i!es o" Company.. Company shall apply all the equiements o" ISO 9001 i"

appli!a(le +ithin the detemined s!ope o" quality managementsystem.

&hee"oe the s!ope o" !eti-!ation to (e >usti-ed "o Company is

4$!ope o# a!ti"ity5&o un thei a!ti#ities at (elo+ site addess4Company A00e$$5

By stating the a(o#ementioned s!ope* >usti-!ation is also (eingpo#ided to detemine any equiement o" ISO 9001 Standad thatCompany is not appli!a(le to the s!ope o" quality managementsystem.

Company !on-med that the "ollo+ing elements ae not appli!a(leand does not ae!t the ogani)ation@s a(ility o esponsi(ility toensue the !on"omity o" its podu!ts and se#i!es and theenhan!ement o" !ustome satis"a!tionClause: Clause: ote:&his se!tion is addessed to meet the equiement o"!lause.* /etemining the s!ope o" the quality managementsystemo" ISO 9001

,., Quality Manaement Sy$tem an0 0etemine0 po!e$$e$

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&he top management o" Company shall esta(lish* implement*maintain and !ontinually impo#e a quality management system*in!luding the po!esses needed and thei intea!tions* in a!!odan!e+ith the equiements o" ISO 9001.

Company has detemined the po!esses needed "o the qualitymanagement system and its appli!ation thoughout the !ompany as"ollo+s:

detemined inputs equied and the outputs e'pe!ted "om the

po!esses detemined sequen!e and intea!tion o" thepo!esses Re"een!e: Business 4o!ess Mapping

detemine and apply the !iteia and

methods Re"een!e: /atemination o" po!ess is though Quality

Manual 1. Clause D.1 Opeational 4lanning* 2. Clause D.2.Requiement "o podu!ts and se#i!es* and . Clause D.Contol o" e'tenally po#ided po!esses* podu!ts and se#i!es8ppli!ation o" po!ess is demonstated (y !lause D.5 4odu!tionand se#i!e po#ision

monitoing* measuements and elated pe"oman!e indi!atos%

needed to ensue the ee!ti#e opeation and !ontol o" thesepo!esses Re"een!e: E4I Monitoing $8ppli!ation o" this shall"ollo+ as pe !lause =.2 Quality O(>e!ti#e o" this Quality Manual%

detemine the esou!es needed "o these po!esses andensue thei a#aila(ilityRe"e to !lause .1 Resou!e o" thisQuality Manual

assign the esponsi(ilities and authoities "o these

po!esses Re"e to !lause 5. Ogani)ational Roles*Responsi(ility and 8uthoities

addess the iss and oppotunities as detemined in

a!!odan!e +ith the equiements o" =.1o" the standad Re"e toRis 8nalysis do!ument $8ppli!ation o" this shall "ollo+ as pe

!lause =.1 Ris Management o" this Quality Manual% e#aluate these po!esses and implement any !hanges needed

to ensue that these po!esses a!hie#e thei intendedesults Re"e to 1. Intenal 8udit 4o!edue 2. Ris Management4o!edue and* . Management Re#ie+ $as de-ned in !lause 9.Management Re#ie+ o" this Quality Manual% Fhee appli!a(le*the !hange needed shall "ollo+ a!!oding to /o!umentedIn"omation Contol 4o!edue

impo#e the po!esses and the quality management

system. Re"e to 1. E4I Monitoing* 2. Coe!ti#e 8!tion

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4o!edue* and* . Management Re#ie+ $as de-ned in !lause 9.Management Re#ie+ o" this Quality Manual%

8ll a(o#ementioned do!umented in"omation shall (e maintainedand !ontolled though /o!umented In"omation Contol 4o!edue

ote:&his se!tion is addessed to meet the equiement o"!lause..1* and..2Quality management system and itspo!esses o" ISO 9001

6 (EADERS7I% AND COMMITMENT

&op management o" Company shall demonstate leadeship and

!ommitment +ith espe!t to the quality management systemthough

6.1 -eneal e$pon$ibilitie$81. taing a!!ounta(ility "o the ee!ti#eness o" the quality

management system2. ensuing that the quality poli!y and quality o(>e!ti#es ae

esta(lished "o the quality management system and ae!ompati(le +ith the !onte't and stategi! die!tion o" the

ogani)ation. ensuing the integation o" the quality management system

equiements into the ogani)ation@s (usiness po!esses. pomoting the use o" the po!ess appoa!h and is,(ased

thining5. ensuing that the esou!es needed "o the quality

management system ae a#aila(le=. !ommuni!ating the impotan!e o" ee!ti#e quality

management and o" !on"oming to the quality management

system equiements. ensuing that the quality management system a!hie#es itsintended esults

D. engaging* die!ting and suppoting pesons to !onti(ute to theee!ti#eness o" the quality management system

9. pomoting impo#ement10. suppoting othe ele#ant management oles to

demonstate thei leadeship as it applies to thei aeas o"esponsi(ility.

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&op management o" Company shall demonstate leadeship and!ommitment +ith espe!t to !ustome "o!us (y:

!ustome equiements ae detemined* undestood and

!onsistently met Re"e to !lause D.2. Requiement "o podu!tsand se#i!es o" this Quality Manual

appli!a(le statutoy and egulatoy equiements ae

detemined* undestood and !onsistently met Re"een!e: AegalRegiste Aist and 3#aluation

the iss and oppotunities that !an ae!t !on"omity o"

podu!ts and se#i!esRe"een!e: Ris 8nalysis do!ument a(ility to enhan!e !ustome satis"a!tion ae detemined and

addessed and maintaining to "o!us "o enhan!ing !ustome

satis"a!tion Re"een!e: Clause 9.1.2 Custome satis"a!tion o" thisQuality Manual

ote: &his se!tion isaddessed to meet the equiement o"!lause5.1.1and5.1.2* Aeadeshipand Commitment o" ISO 9001

6.2 Quality %oli!y&op management o" Company esta(lished* implemented andmaintained a quality poli!y that:

1. is appopiate to the pupose and !onte't o" the ogani)ationand suppots its stategi! die!tion

2. po#ides a "ame+o "o setting quality o(>e!ti#es. in!ludes a !ommitment to satis"y appli!a(le equiements. in!ludes a !ommitment to !ontinual impo#ement o" the quality

management system.&he Quality 4oli!y statement o" 6Company7 is

Statement o# Quality %oli!y hee

&his quality poli!y shall (e:

1. maintained as do!umented in"omation and !ontolledthough !lause .5 /o!umented In"omation o" this QualityManual

2. !ommuni!ated* undestood and applied +ithin the ogani)ationthough !lause . 8+aeness o" this Quality Manual

. a#aila(le to ele#ant inteested paties* as appopiate.

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ote: &his se!tion isaddessed to meet the equiement o"!lause5.2.1and5.2.2* /e#elopingthe Quality 4oli!y o" ISO 9001

6.) Oani9ational Role$ Re$pon$ibility an0 Authoitie$&op management o" Company shall ensue that the esponsi(ilitiesand authoities "o ele#ant oles ae assigned* !ommuni!ated andundestood +ithin the ogani)ation. &op management o" Companyshall assign the esponsi(ility and authoity "o e'e!uting the (elo+tass:

Responsi(ility: ensuing that the quality management system

!on"oms to the equiements o" ISO 9001 Standad Go+

to a!hie#eH 1. Intenal 8udit $e"e to !lause 9.2 Intenal 8udit o"this Quality Manual and 2. Management e#ie+ as pe !lause 9.Management Re#ie+ o" this Quality Manual 8+aeness o" e#eysta though !lause . 8+aeness o" this Quality Manual 4IC:QMR

Responsi(ility: ensuing that the po!esses ae deli#eing thei

intended outputsGo+ to a!hie#eH 1. Business 4o!ess Mapping*2. Clause D.5.1 4odu!tion !ontol o" this Quality Manual 4IC:QMR

Responsi(ility:Repoting on the pe"oman!e o" the qualitymanagement systemGo+ to a!hie#eH E4I* managemente#ie+ 4IC: QMR

Responsi(ility: Repoting on oppotunities "o impo#ement $see

10.1%* in pati!ula to top management o" Company Go+to a!hie#eH Re"e to Quality Manual 1. Clause 10.2on!on"omity and !oe!ti#e a!tion* and 2. Clause 10.Continual Impo#ement 4IC: QMR

Responsi(ility: ensuing the pomotion o" !ustome "o!us

thoughout CompanyGo+ to a!hie#eH Re"e to Quality Manual 1.Clause 5.1 eneal esponsi(ilities 2. Clause . 8+aeness 4IC:QMR

Responsi(ility: ensuing that the integity o" the quality

management system is maintained +hen !hanges to the qualitymanagement system ae planned and implemented Go+to a!hie#eH8!!oding to /o!umented In"omation Contol4o!edue4IC: QMR */o!ument Contolle

ote: &his se!tionis addessed to meet the equiement o"5.

Ogani)ational Roles* Responsi(ility and 8uthoitieso" ISO 9001

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; MANA-EMENT O' RIS ManaementFhen planning "o the QMS* Company had !onsideed the issuesaddessed in !lause.1 o" the standadand the equiementsaddessed in !lause .2 o" the standad.

&his also in line +ith the aspe!t des!i(ed in !lause .1?ndestanding the !onte't o" the !ompany o" this Quality Manual "oCompany +hee the intenal and e'tenal issues shall (e addessed.

&hee"oe* detemination to the iss and oppotunities is needed to:

1. gi#e assuan!e that the quality management system !ana!hie#e its intended esult$s%

2. enhan!e desia(le ee!ts. pe#ent* o edu!e* undesied ee!ts. a!hie#e impo#ement.

&he planning o" is management has !on!ened on the "ollo+ingaspe!ts

a% a!tions to addess these iss and oppotunities

(% ho+ to:

1% integate and implement the a!tions into its QMS $a!!oding

to . o" the standad%* and 2% e#aluate the ee!ti#eness o" the a!tions taen. $see

!lause 9.2.1and 9..1o" the standad%8!tions taen to addess iss and oppotunities shall (epopotionate to the potential impa!t on the !on"omity o" podu!ts

and se#i!es.

In the !onte't o" Company* is management shall taing intoa!!ount on the "ollo+ing aspe!ts

1. 8ppli!a(le legal !omplian!e

2. Foing en#ionment $see .1. 3n#ionment "o the

opeation o" po!esses o" this manual%Re"een!e: Ris Management 4o!edue* Ris 8nalysis do!ument

In !on"oman!e +ith !lause .* Quality Management System and

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detemined po!esses o" this Quality Manual* do!umentedin"omation o" is management shall (e esta(lished* implementedand maintained. &he equiement o" /o!umented In"omationContol 4o!edueis "ollo+ed

&he ee!ti#eness o" a!tions taen to addess iss and oppotunitiesshall (e e#ie+ed (y top management o" Company as it equied (y!lause 9. Management Re#ie+ o" this Quality Manual

ote:&his se!tion is addessed to meet the equiemento"=.1.1and=.1.28!tion to addess iss and oppotunities o" ISO9001

;.2 Quality Obe!ti"eCompany esta(lished quality o(>e!ti#es at ele#ant "un!tions* le#elsand po!esses needed "o the QMS. &he quality o(>e!ti#es shall:

a% (e !onsistent +ith the quality poli!y

(% (e measua(le

!% tae into a!!ount appli!a(le equiements

d% (e ele#ant to !on"omity o" podu!ts and se#i!es and to

enhan!ement o" !ustome satis"a!tion e% (e monitoed

"% (e !ommuni!ated

g% (e updated as appopiate.

&he planning ho+ to a!hie#e quality o(>e!ti#es* Company shalldetemine:

a% +hat +ill (e done

(% +hat esou!es +ill (e equied

!% +ho +ill (e esponsi(le d% +hen it +ill (e !ompleted

e% ho+ the esults +ill (e e#aluated.

Re"een!e: E4I monitoing

In !on"oman!e +ith !lause .* Quality Management System anddetemined po!esses o" this Quality Manual* do!umentedin"omation o" Quality O(>e!ti#es shall (e esta(lished* implementedand maintained.

&he equiement o" /o!umented In"omation Contol 4o!edueis

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egulated.

ote: &his se!tion is addessed to meet the equiemento"=.2.1and=.2.2Quality O(>e!ti#es and planning to a!hie#e them

o" ISO 9001

;.) %lannin o# !hane$Fhen Company detemines the need "o !hanges to the QMS* the!hanges shall (e !aied out in a planned manne $a!!oding to!lause ..1and ..2o" the standad%.

It shall !onside:

a% the pupose o" the !hanges and thei potential

!onsequen!es see !lause =.1 $Ris Management o" this QualityManual%

(% the integity o" the quality management system $See .5 o"

this Quality Manual% !% the a#aila(ility o" esou!es $see !lause .1.1 o" this Quality

ManualFhee the !hanges is applied* it shall "ollo+ a!!oding

to /o!umented In"omation Contol 4o!edue

ote: &his se!tion is addessedto meet the equiement o"=.4lanning o" !hangeso" ISO 9001

? SU%%ORT

?.1 Re$ou!e

?.1.1 -enealCompany shall detemine and po#ide the esou!es needed "o theesta(lishment* implementation* maintenan!e and !ontinualimpo#ement o" the QMS. /etemination shall in!lude:

a% the !apa(ilities o"* and !onstaints on* e'isting intenal

esou!es (% +hat needs to (e o(tained "om e'tenal po#ides

&he adequa!y o" esou!es laid do+n in !lause .1.2 4eople* .1.

In"astu!tue* .1. 3n#ionment "o the opeation o" po!esses*.1.5 Monitoing and measuing esou!es and .1.= Ogani)ational

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Eno+ledge shall (e e#ie+ed (y top management o" Company as itequied (y !lause 9. Management Re#ie+ o" this Quality Manual

?.1.2 %eople&he ogani)ation shall detemine and po#ide the pesons ne!essay"o the ee!ti#e implementation o" its quality management systemand "o the opeation and !ontol o" its po!esses.

/etemination o" quali-ed pesonnel +ill (e addessed in !lause .2Competen!e o" this Quality Manual

ote: &his se!tion isaddessed to meet the equiement o"

!lause.1.2 4eople* o" ISO 9001

?.1.) In#a$tu!tueCompany shall detemine* po#ide and maintain the in"astu!tuene!essay "o the opeation o" its po!esses and to a!hie#e!on"omity o" podu!ts and se#i!es. /etemination o" In"astu!tue+ithin Company is in!luding:

a% (uildings and asso!iated utilities

(% equipment* in!luding had+ae and so"t+ae

!% tanspotation esou!es

d% in"omation and !ommuni!ation te!hnology.

8ll a(o#ementioned in"astu!tue shall (e appopiately maintainedin ode to "a!ilitate to+ads positi#e out!ome and to ensue thesmoothness o" po!ess !ontol as it de-ned in !lause D.5.14odu!tion !ontol o" this Quality Manual

ote: &his se!tion isaddessed to meet the equiement o"!lause.1. In"astu!tueo" ISO9001

?.1., En"ionment #o the opeation o# po!e$$e$Company shall detemine* po#ide and maintain the en#ionmentne!essay "o the opeation o" its po!esses and to a!hie#e!on"omity o" podu!ts and se#i!es.

8 suita(le en#ionment +ithin Company !an (e a !om(ination o"

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human and physi!al "a!tos* su!h as:

a% so!ial $e.g. non,dis!iminatoy* !alm* non,!on"ontational%

(% psy!hologi!al $e.g. stess,edu!ing* (unout pe#ention*

emotionally pote!ti#e% !% physi!al $e.g. tempeatue* heat* humidity* light* aiJo+*

hygiene* noise%.&hese a(o#ementioned "a!tos !an (e asso!iated +ith the elementsde-ned in se!tion =.1 Ris Management.

&he maintenan!e o" en#ionment is also impotant to ensue thesmoothness o" po!ess !ontol as it de-ned in !lause D.5.14odu!tion !ontol o" this Quality Manual

ote: &his se!tion is addessed to meet theequiement o"!lause.1. 3n#ionment "o the opeation o" po!esseso" ISO9001

?.1.6 Monitoin an0 mea$uin e$ou!e$Company shall detemine and po#ide the esou!es needed toensue #alid and elia(le esults +hen monitoing o measuing isused to #ei"y the !on"omity o" podu!ts and se#i!es to

equiements.

&hee"oe* Company +ill ensue that the esou!es po#ided:

a% ae suita(le "o the spe!i-! type o" monitoing and

measuement a!ti#ities (eing undetaen (% ae maintained to ensue thei !ontinuing -tness "o thei

pupose.3#iden!e o" -tness "o pupose o" the monitoing and measuement

esou!es shall etain as do!umented in"omation and !ontolleda!!oding to /o!umented In"omation Contol 4o!edue

Fhen measuement ta!ea(ility is a equiement* o is !onsideed (ythe ogani)ation to (e an essential pat o" po#iding !on-den!e inthe #alidity o" measuement esults* measuing equipment shall (e:

a% !ali(ated o #ei-ed* o (oth* at spe!i-ed inte#als* o pio

to use* against measuement standads ta!ea(le to

intenational o national measuement standads +hen no su!h

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standads e'ist* the (asis used "o !ali(ation o #ei-!ationshall (e etained as do!umented in"omation

(% identi-ed in ode to detemine thei status

!% sa"eguaded "om ad>ustments* damage o deteioation that

+ould in#alidate the !ali(ation status and su(sequentmeasuement esults.

Fhee the #alidity o" pe#ious measuement esults has (eenad#esely ae!ted +hen measuing equipment is "ound to (e un-t"o its intended pupose* a!tion shall (e taen in a!!odan!e +ith!lause D. Contol o" on!on"oming output o" this Quality Manual.

ote: &his se!tion is addessed to meet theequiement o"!lause.1.5 Monitoing and measuing esou!eso" ISO9001

?.1.; Oani9ational

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Management o" ogani)ational no+ledge +ill (e addessed in!lause .2 Competen!e o" this Quality Manual

ote: &his se!tion is addessed to meet the equiement o"!lause.1.= Ogani)ational Eno+ledgeo" ISO 9001

?.2 Competen!e?.2.1 Detemination o# !ompeten!e a% &he pesonnel K "un!tion !ompeten!y !an (e detemined

"om espe!ti#e Lo( /es!iption o L/. L/ ela(oates quali-!ationneeded "o sta doing the +o unde thei !ontol that ae!tsthe pe"oman!e and ee!ti#eness o" the quality managementsystem.

(% &he !ompeten!y o" pesonnel is also impotant to ensue the

smoothness o" po!ess !ontol as it de-ned in !lause D.5.14odu!tion !ontol o" this Quality Manual

!% Consideation o" !ompeten!y may asso!iate the su(>e!ts

addessed in this Quality Manual though "ollo+ing !lause a. Clause 5. Ogani)ational Roles* Responsi(ility and

8uthoities (. Clause .1.2 4eople

!. Clause .1.= Ogani)ational Eno+ledge

d. Clause . 8+aeness d% Competen!y detemined +hen issue (eing aised

"om Contol o" on,Con"omity 4o!edue

?.2.2 Maintainin the !ompeten!y a% Lo( /es!iption o" ey "un!tions +ill des!i(e (ased "om

edu!ation* e'peien!e and elated sill (% Sill o" "un!tion may de-ned "om the taining attended (y

the sta to demonstate appopiate e'petise to po#ideee!ti#eness o" QMS.

!% Fhee the taining is appli!a(le* e#aluation o" ee!ti#eness

to measue the positi#e impa!t a"te the pesonnel attended thetaining.

d% ?pdate L/ as ne!essay

e% Retain appopiate do!umented in"omation and !omply

+ith /o!umented In"omation Contol 4o!edueote: &his se!tion isaddessed to meet the equiement o"

!lause.2 Competen!e* o" ISO9001

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?.) A@aene$$Company shall ensue that pesons doing +o unde the

ogani)ation@s !ontol ae a+ae o":

a% the quality poli!y

(% ele#ant quality o(>e!ti#es

!% thei !onti(ution to the ee!ti#eness o" the quality

management system* in!luding the (ene-ts o" impo#edpe"oman!e

d% the impli!ations o" not !on"oming +ith the quality

management system equiements

Fhee ne!essay* taining should (e !ondu!ted and po!ess should"ollo+ a!!oding to se!tion .2 Competen!e o" this Quality Manual.

ote: &his se!tion isaddessed to meet the equiement o"!lause. 8+aeness* o" ISO9001

?., Communi!ationCompany shall detemine the intenal and e'tenal !ommuni!ations

ele#ant to the quality management system* in!luding:

a% on +hat it +ill !ommuni!ate

(% +hen to !ommuni!ate

!% +ith +hom to !ommuni!ate

d% ho+ to !ommuni!ate

e% +ho !ommuni!ates.

?.,.1 Impotan!e o# ee!ti"e !ommuni!ationIt is impotant "o !ompany to tae into a!!ount "o intenal ande'tenal !ommuni!ation input "om inteested paties to ensue thatmessage "om them +ill (e managed in pope +ay

?.,.2 Communi!ation appoa!h FhoH: 3mployee Communi!ation &ools: 3mail* Memo* C8R*

oti!e Boad Re!ei#e: 3mployee K !ustome K staeholde

FhoH: Custome Communi!ation &ools: 3mail* +itten o!ialletteKnoti!eRe!ei#e: 3mployee

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FhoH: Staeholdes Communi!ation &ools: 3mail* +itten

o!ial letteKnoti!e Re!ei#e: 3mployee

Maintenan!e o" !ommuni!ation tools shall "ollo+ a!!oding to

se!tion .1. In"astu!tue o" this Quality Manual

&he sign o" "ail !ommuni!ation may possi(le !ause the "ollo+ing!ases to (e o!!ued

a% Complaint "om !ustome o staeholde

(% Output does not a(le to a!hie#e the intended esult$s% o" its

quality management system. !% &he po!ess is not deli#eing thei intended outputs

Fhee appopiate* the po(lem sol#ing should "ollo+ a!!odingto Contol o" on,Con"omity 4o!edueand Coe!ti#e 8!tion4o!edue

ote: &his se!tion is addessed to meet the equiement o"!lause. Communi!ation* o" ISO 9001

?.6 Do!umente0 In#omation

&op Management o" Company shall ensue the quality managementsystem shall in!lude:

a% do!umented in"omation equied (y ISO 9001

(% do!umented in"omation detemined (y Companyas (eing

ne!essay "o the ee!ti#eness o" the quality managementsystem.

&hee"oe* Company has detemined the ne!essay do!umentedin"omation to (e applied +ithin the ogani)ation as "ollo+s

Management /o!ument

Quality 4oli!y

Quality O(>e!ti#es

Resou!es

Monitoing N measuement do!ument

Competen!y do!ument

Opeation

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4lanning do!ument

Se#i!e equiement e#ie+

Contol o" e'tenal po#ide

4o!ess !ontol do!ument

Identi-!ation N ta!ea(ility Custome popety do!ument

4o!ess !hanged do!ument

Release o" podu!t

on,!on"omity

/esign and de#elopment

/esign input

/esign !ontol

/esign output

/esign !hange

Monitoing and e#aluation

4e"oman!e monitoing

Intenal audit

Management e#ie+

Impo#ement

on!on"omity

Coe!ti#e a!tion

Contol o" do!umented in"omation shall "ollo+ a!!odingto /o!umented In"omation Contol 4o!edue

ote: &his se!tion is addessed to meet theequiement o"!lause.5.1and.5.2/o!umented In"omation* o" ISO 9001

B. O%ERATION

B.1 Opeational %lanninCompany shall plan* implement and !ontol the po!esses

1. as de-ned in !lause . Quality Management System and

detemined po!esses o" this Quality Manual that needed tomeet the equiements "o the po#ision o" s!ope o" +hi!h

Company (eing !eti-ed $4o#ision o" Constu!tion Se#i!es "oBuilding and Ci#il Fos%* and

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2. to implement the a!tions detemined in !lause = o" this

Quality Manual $Management o" Riss and Quality O(>e!ti#es% *(y "ollo+ing ta(le

QMS 4A8I &8BA3

/es!iption: a%. detemining the equiements "o the podu!ts

and se#i!esReali)ation: Re"e to !lause D.2. Requiement "opodu!ts and se#i!es o" this Quality Manual

/es!iption: (%. esta(lishing !iteia "o: 1. the po!esses 2. the

a!!eptan!e o" podu!ts and se#i!es /es!iption: !%.implementing !ontol o" the po!esses in a!!odan!e +ith the!iteia Reali)ation: Re"e to 1. Business 4o!ess Mapping too#e#ie+ the po!ess !iteia* 2. Clause D. Contol o" e'tenally

po#ided po!esses* podu!ts and se#i!es o" Quality Manual "opu!hasing a!ti#ities o i" outsou!ed po!ess is appli!a(le .Clause D.5.1 4odu!tion !ontol o" this Quality Manual "oopeational !ontol po!ess* and . Clause D.= Release o"podu!ts and se#i!es o" this Quality Manual "o handing o#epo!ess

/es!iption: d%. detemining the esou!es needed to a!hie#e

!on"omity to the podu!t and se#i!e equiements Reali)ation:Re"e to 1. Clause .1 Resou!e o" this Quality Manual 2. I"

outsou!ed po!esses o e'tenal po#ided po!ess ae applied*!lause D. Contol o" e'tenally po#ided po!esses* podu!tsand se#i!es o" this Quality Manual shall (e e"eed.

/es!iption: e%. detemining and eeping do!umented

in"omation to the e'tent ne!essay: 1. to ha#e !on-den!e thatthe po!esses ha#e (een !aied out as planned 2. todemonstate the !on"omity o" podu!ts and se#i!es to theiequiements. Reali)ation: Contol o" do!umented in"omationshall a!!oding to !lause .5 /o!umented In"omation

8ll a(o#ementioned a!ti#ity shall (e maintained in ode to ensue

1. &he output o" this planning emain suita(le "o Company@s

opeations. 2. 8(ility o" the planning adequately !ontolled and

!onsequen!es o" unintended !hanged !an (e e#ie+ed so thata!tion !an (e taen to mitigate any ad#ese ee!ts* asne!essay

ote: &his se!tion is addessed to meet theequiement o"

!lauseD.1 Opeational planning and !ontol* o" ISO9001

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B.2. Reuiement #o po0u!t$ an0 $e"i!e$B.2.1 Cu$tome !ommuni!ation

Communi!ation +ith !ustomes shall "ollo+ a!!oding to !lause .Communi!ation o" this Quality Manual in ode to ensue thesmoothness o" the "ollo+ing po!ess

a% po#iding in"omation elating to podu!ts and se#i!es

duing tendeing K (idding po!ess (% handling enquiies* !onta!ts o odes* in!luding !hanges

!% o(taining !ustome "eed(a! elating to podu!ts and

se#i!es* Fhene#e e!ei#e !omplaints "om !ustome solution

po!ess shall "ollo+ a!!oding to !lause 10.2 on!on"omity and!oe!ti#e a!tion o" this Quality Manual

d% handling o !ontolling !ustome popety* i" appli!a(le.

$Re"e to !lause D.5. 4opety (elonging to !ustomes oe'tenal po#ides o" this Quality Manual "o details%

e% esta(lishing spe!i-! equiements "o !ontingen!y a!tions*

+hen ele#ant.ote: &his se!tion is addessed to meetthe equiement o"!lauseD.2.1 Custome !ommuni!ation* o" ISO 9001

B.2.2 Deteminin the euiement$ elate0 to po0u!t$ an0$e"i!e$Fhen detemining the equiements "o the podu!ts and se#i!es to(e oeed to !ustomes* the designated peson shall ensue that:

a% the equiements "o the podu!ts and se#i!es as de-ned in

the Conta!t /o!ument * in!luding:

1% any appli!a(le statutoy and egulatoy equiements 2% those !onsideed ne!essay (y the Company

(% the ogani)ation !an meet the !laims "o the podu!ts and

se#i!es it oes as de-ned in the !onta!t do!ument.ote: &his se!tion is addessed to meet the equiement o"!lauseD.2.2 /etemining the equiements elated to podu!ts andse#i!es* o" ISO 9001

B.2.) Re"ie@ o# euiement$ elate0 to po0u!t$ an0$e"i!e$

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Company shall ensue that it has the a(ility to meet theequiements "o podu!ts and se#i!es to (e oeed to !ustomes.Company shall !ondu!t a e#ie+ (e"oe !ommitting to supplypodu!ts and se#i!es to a !ustome* to in!lude:

R3I3F R3Q?IR3M3& &8BA3

/es!iption o" equiement: equiements spe!i-ed (y the

!ustome* in!luding the equiements "o deli#ey and post,deli#ey a!ti#ities Sou!e: Conta!t /o!ument

/es!iption o" equiement: equiements not stated (y the

!ustome* (ut ne!essay "o the spe!i-ed o intended use* +henno+n Sou!e: Aegal Requiement

/es!iption o" equiement: equiements spe!i-ed (y the

ogani)ation Sou!e: 8s pe !lause D. Opeation o" this QualityManual

/es!iption o" equiement: statutoy and egulatoy

equiements appli!a(le to the podu!ts and se#i!es Sou!e:8s pe !onta!t do!ument 8s pe Ris 8nalysis

/es!iption o" equiement: !onta!ts o ode equiements

dieing "om those pe#iously e'pessed. Sou!e: 8s pe!onta!t do!ument

/esignated peson shall ensue that !onta!ts o ode equiementsdieing "om those pe#iously de-ned ae esol#ed.

&he !ustome@s equiements shall (e !on-med (y the authoi)edpeson (e"oe a!!eptan!e* +hen it is the !ase o" !ustome does notpo#ide a do!umented statement o" thei equiements.

/o!umented in"omation* shall (e !ontol a!!oding to !lause .5/o!umented In"omation o" this Quality Manual as appli!a(le +hen:

a% on the esults o" the e#ie+

(% on any ne+ equiements "o the podu!ts and se#i!es

ote:&his se!tion is addessed to meet the equiement o"!lauseD.2. Re#ie+ o" equiements elated to podu!ts andse#i!es* o" ISO 9001

B.2., Chane$ to euiement$ #o po0u!t$ an0 $e"i!e$

/esignated peson shall ensue that ele#ant do!umentedin"omation shall "ollo+ !lause .5 /o!umented In"omation"o the

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amendment po!ess.

8lso* the team mem(e shall a+ae o" the !hanged equiements*+hen the equiements "o podu!ts and se#i!es ae !hanged

a!!oding to !lause . Communi!ation o" this Quality Manual

Fhee appli!a(le* the po!ess shall "ollo+ a!!oding to /o!umentedIn"omation Contol 4o!edue

ote: &his se!tion is addessed to meetthe equiement o"!lauseD.2. Changes to equiements "o podu!ts and se#i!es* o"ISO 9001

B.) De$in an0 0e"elopment o# po0u!t$ an0 $e"i!e$

Re#ie+ the appli!a(ility

B., Contol o# e3tenally po"i0e0 po!e$$e$ po0u!t$ an0

$e"i!e$Company shall ensue that e'tenally po#ided po!esses* podu!ts

and se#i!es o !ommonly no+n as pu!hasing po!ess !on"om toequiements.

ote: S!ope o" a!ti#ity o" e'tenally po#ided po!esses has (eenela(oately e'plained in 8nne' 8.D Contol o" e'tenally po#idedpo!esses* podu!ts and se#i!es o" the ISO 9001 standad.

Contol o" e'tenally po#ided po!ess ae in!luding

a% /etemination o" pu!hasing !ontol in!luding sele!tion*e#aluation* e,e#aluation and monitoing o" e'tenal po#ide$supplie%

(% &ype and e'tent o" !ontol o" pu!hasing po!ess

!% 3e!ti#e !ommuni!ation to e'tenal po#ide o supplie

/etail o" e'tenally po#ided po!ess !ontol should e"e to4u!hasing 4o!edue Result o" pe"oman!e o" e'tenal po#ideshall (e e#ie+ed (y top management o" Company as it equied (y!lause 9. Management Re#ie+ o" this Quality Manual

ote: &his se!tion is addessed to meet the equiement o"

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!lauseD..1andD..2o" Contol o" e'tenally po#ided po!esses*podu!ts and se#i!es* o" ISO 9001

B.6 %o0u!tion an0 $e"i!e po"i$ionB.6.1 %o0u!tion !ontolCompany shall implement podu!tion and se#i!e po#ision unde!ontolled !onditions. Contolled !onditions o" po!ess !ontol is as"ollo+s:4ROC3SS CO&ROA &8BA3

De$!iption: a% the a#aila(ility o" do!umented in"omation

that de-nes: 1% the !haa!teisti!s o" the podu!ts to (e

podu!ed* the se#i!es to (e po#ided* o the a!ti#ities 2% (epe"omed % the esults to (e a!hie#ed Re#een!e:4o!essContol 4o!edue

/es!iption: (% the a#aila(ility and use o" suita(le monitoing

and measuing esou!es Re#een!e: 4o!ess Contol4o!edue and !lause .1.5 Monitoing and measuing esou!es

De$!iption: !% the implementation o" monitoing and

measuement a!ti#ities at appopiate stages to #ei"y that!iteia "o !ontol o" po!esses o outputs* and a!!eptan!e

!iteia "o podu!ts and se#i!es* ha#e (eenmet Re#een!e: 4o!ess Contol 4o!edue

De$!iption: d% the use o" suita(le in"astu!tue and

en#ionment "o the opeation o" po!esses Re#een!e: Re"eto .1. In"astu!tue .1. 3n#ionment "o the opeation o"po!esses

De$!iption: e% the appointment o" !ompetent pesons*

in!luding any equied quali-!ation Re#een!e: Re"e to .2Competen!e

De$!iption: "% the #alidation* and peiodi! e#alidation* o" the

a(ility to a!hie#e planned esults o" the po!esses "o podu!tionand se#i!e po#ision* +hee the esulting output !annot (e#ei-ed (y su(sequent monitoing omeasuementRe#een!e: 4o!ess Contol 4o!edue

De$!iption: g% the implementation o" a!tions to pe#ent

human eo Re#een!e:Ris 8nalysis on!on"oman!e andCoe!ti#e 8!tion

De$!iption: h% the implementation o" elease* deli#ey and

post,deli#ey a!ti#ities. Re#een!e: 4o!ess Contol 4o!edue

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ote: &his se!tion is addessed to meet theequiement o"!lauseD.5.1 Contol o" podu!tion and se#i!e po#ision* o" ISO9001

B.6.2 I0enti!ation an0 ta!eabilityCompany shall use suita(le means to identi"y outputs +hen it isne!essay to ensue the !on"omity o" podu!ts and se#i!es. &hat isin!luding the !ontol o"

1. Identi-!ation o" status o" outputs +ith espe!t to monitoing

and measuement equiements thoughout podu!tion andse#i!e po#ision as de-ned in D.5.1 4odu!tion !ontol

2. &he unique identi-!ation o" the outputs +hen ta!ea(ility is a

equiements though the po!ess de-ned in !lause D.2.2/etemining the equiements elated to podu!ts and se#i!esand !lause D.2. Re#ie+ o" equiements elated to podu!ts andse#i!es o" this Quality Manual.

&o maintain the identi-!ation and ta!ea(ility (y etaining thedo!umented in"omation a!!oding to /o!umented In"omationContol 4o!edue.

ote: &his se!tion is addessed to meet theequiement o"

!lauseD.5.2 Identi-!ation and ta!ea(ility* o" ISO9001

B.6.) %opety belonin to !u$tome$ o e3tenal po"i0e$Company shall e'e!ise !ae +ith popety (elonging to !ustomeso e'tenal po#ides +hile it is unde the ogani)ation@s !ontol o(eing used (y the ogani)ation.

Company shall identi"y* #ei"y* pote!t and sa"eguad !ustomes@ oe'tenal po#ides@ popety po#ided "o use o in!opoation intothe podu!ts and se#i!es.

Fhen the popety o" a !ustome o e'tenal po#ide is lost*damaged o othe+ise "ound to (e unsuita(le "o use* thedesignated pesonnel shall epot this to the !ustome o e'tenalpo#ide and etain do!umented in"omation on +hat has o!!ued.

ote: 8 !ustome@s o e'tenal po#ide@s popety !an in!ludemateial* !omponents* tools and equipment* pemises* intelle!tualpopety and pesonal data.

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ote: &his se!tion is addessed to meet the equiemento"!lauseD.5. 4opety (elonging to !ustomes o e'tenalpo#ides* o"ISO 9001

B.6., %e$e"ationCompany shall pese#e the outputs duing podu!tion and se#i!epo#ision* to the e'tent ne!essay to ensue !on"omity toequiements.

O&3 4ese#ation !an in!lude identi-!ation* handling*!ontamination !ontol* pa!aging* stoage* tansmission o

tanspotation* and pote!tion.

ote: &his se!tion isaddessed to meet the equiement o"!lauseD.5. 4ese#ation* o" ISO9001

B.6.6 %o$t0eli"ey a!ti"itie$Company shall meet equiements "o post,deli#ey a!ti#itiesasso!iated +ith the podu!ts and se#i!es. In detemining the e'tent

o" post,deli#ey a!ti#ities that ae equied* !onsideation has (eenmade though (elo+ in"omation:

De$!iption: a% statutoy and egulatoy

equiements Re#een!e: Aegal Registe De$!iption: (% the potential undesied !onsequen!es

asso!iated +ith its podu!ts and se#i!es Re#een!e: Ris8nalysis and Clause D. Contol o" on!on"oming output o" thisQuality Manual

De$!iption: !% the natue* use and intended li"etime o" its

podu!ts and se#i!esRe#een!e: Faanty !laim* !laima(lepeiod

De$!iption: d% !ustome equiements Re#een!e: Re"e to

!lause D.2.2 /etemining the equiements elated to podu!tsand se#i!es

De$!iption: e% !ustome "eed(a! Re#een!e: Re"e to

Quality Manual 1. Clause D.2.1 Custome !ommuni!ation 2.

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Clause 9.1.2 Custome satis"a!tion . Clause 10.2on!on"omity and !oe!ti#e a!tion

ote: 4ost,deli#ey a!ti#ities !an in!lude a!tions unde +aantypo#isions* !onta!tual o(ligations su!h as maintenan!e se#i!es*

and supplementay se#i!es su!h as e!y!ling o -nal disposal.

ote: &his se!tion is addessedto meet the equiement o"!lauseD.5.5 4ost,deli#ey a!ti#ities* o"ISO 9001

B.6.; Contol o# !hane$Companyshall e#ie+ and !ontol !hanges "o podu!tion o se#i!e

po#ision* to the e'tent ne!essay to ensue !ontinuing !on"omity+ith equiements. &he ogani)ation shall etain do!umentedin"omation des!i(ing the esults o" the e#ie+ o" !hanges* thepeson$s% authoi)ing the !hange* and any ne!essay a!tions aising"om the e#ie+. Fhee the !hanges ae applied* /o!umentedIn"omation Contol 4o!eduemust "ollo+ to !omply.

ote: &his se!tion isaddessed to meet the equiement o"

!lauseD.5.= Contol o" !hanges* o"ISO 9001

B.; Relea$e o# po0u!t$ an0 $e"i!e$Company shall implement planned aangements* at appopiatestages* to #ei"y that the podu!t and se#i!e equiements ha#e(een met. &he elease o" podu!ts and se#i!es to the !ustome shallnot po!eed until the planned aangements ha#e (een satis"a!toily!ompleted in a!!odan!e +ith !lause D.5.1 4odu!tion !ontol o" thisQuality Manual 8ny a(nomality +hi!h does not meet +ithequiement "om !ustome* esolution should (e made though!lause D. Contol o" on!on"oming output o" this Quality Manual+hee* the podu!t only !an (e eleased unless o(tained appo#al (ya detemined authoity and* as appli!a(le* (y the !ustome. &hee!od o" eleased podu!t shall (e etained as do!umentedin"omation in a!!odan!e +ith /o!umented In"omation Contol4o!edueto ensuea% e#iden!e o" !on"omity +ith the a!!eptan!e !iteia(% ta!ea(ility to the peson$s% authoi)ing the elease.

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ote: &his se!tion is addessed to meetthe equiement o"!lauseD.= Release o" podu!ts and se#i!es* o" ISO9001

B.? Contol o# Non!on#omin outputCompany shall ensue that outputs that do not !on"om to theiequiements ae identi-ed and !ontolled to pe#ent theiunintended use o deli#ey.Company shall tae appopiate a!tion (ased on the natue o" thenon!on"omity and its ee!t on the !on"omity o" podu!ts andse#i!es. &his shall also apply to non!on"oming podu!ts andse#i!es dete!ted a"te deli#ey o" podu!ts* duing o a"te the

po#ision o" se#i!es. &he +ays o" dealing +ith non!on"omingoutputs must (e a!!oding to one o moe o" the "ollo+ingmeasues:

a% !oe!tion

(% segegation* !ontainment* etun o suspension o" po#ision

o" podu!ts and se#i!es !% in"oming the !ustome

d% o(taining authoi)ation "o a!!eptan!e unde !on!ession.

Con"omity to the equiements shall (e #ei-ed +hennon!on"oming outputs ae !oe!ted.

&he ogani)ation shall etain do!umented in"omation that:

a% des!i(es the non!on"omity

(% des!i(es the a!tions taen

!% des!i(es any !on!essions o(tained

d% identi-es the authoity de!iding the a!tion in espe!t o" the

non!on"omity Contol o" non!on"oming outputs shall "ollo+

a!!oding to Contol o" on,Con"omity 4o!edue In"omation onnon!on"omities shall (e e#ie+ed (y top management o"Companyas it equied (y !lause 9. Management Re#ie+ o" thisQuality Manual

ote: &his se!tion is addessed tomeet the equiement o"!lauseD..1andD..2o" Contol o" non!on"omingoutputs* o" ISO9001

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F. %ER'ORMANCE E+A(UATION

F.1 Monitoin mea$uement analy$i$ an0 e"aluationF.1.1 -eneal

Company shall

1. /etemine:

a% +hat needs to (e monitoed and measued

(% the methods "o monitoing* measuement* analysis and

e#aluation needed to ensue #alid esults !% +hen the monitoing and measuing shall (e pe"omed

d% +hen the esults "om monitoing and measuement shall (e

analysed and e#aluated. 2. 3#aluate the pe"oman!e and the ee!ti#eness o" the

quality management system. . Retain appopiate do!umented in"omation as e#iden!e o"

the esults a!!oding to /o!umented In"omation Contol4o!edue

F.1.2 Cu$tome $ati$#a!tionCompany shall monito !ustomes@ pe!eptions o" the degee to+hi!h thei needs and e'pe!tations ha#e (een "ul-lled.

&he ogani)ation shall detemine the methods "o o(taining*monitoing and e#ie+ing this in"omation. Method o" e#aluationshould e"e to !lause 9.1. 8nalysis and e#aluation o" this QualityManual Result o" monitoing a!ti#ity shall (e e#ie+ed (y topmanagement o" Companyas it equied (y !lause 9. ManagementRe#ie+ o" this Quality Manual

F.1.) Analy$i$ an0 e"aluationCompany shall analyse and e#aluate appopiate data and

in"omation aising "om monitoing and measuement. &he esultso" analysis shall (e used in a!!odan!e +ith (elo+ ta(le

38A?8&IO 88APSIS FG8& M3&GO/ O MOI&ORI N38A?8&IO R3Q?3CP O MOI&ORI $/8&8 COAA3C&IO%R3Q?3CP O 88APSIS O R3S?A&

a% !on"omity o" podu!ts and se#i!es E4I Monthly Quately (%

!ustome satis"a!tion Custome Satis"a!tion e#aluation 8nnually

8nnually

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!% 4e"oman!e and ee!ti#eness o" the quality management systemE4I Monthly Quately d% 3e!ti#eness o" quality managementsystem planning Intenal 8udit 8nnually 8nnually e% theee!ti#eness o" a!tions taen to addess iss and oppotunities 1.

Intenal 8udit* and 2. Clause 10.2 on!on"omity and !oe!ti#ea!tion 8nnually Monthly 8nnually Monthly "% the pe"oman!e o"e'tenal po#ides Supplie e#aluation 8nnually 8nnually g% eeds"o impo#ements to the quality management system. ManagementRe#ie+ 8nnually 8nnually Result o" analysis and e#aluation shall (ee#ie+ed (y top management o" Companyas it equied (y !lause9. Management Re#ie+ o" this Quality Manual

F.2 Intenal Au0it

Companyshall !ondu!t intenal audits at least (y annually to po#idein"omation on +hethe the quality management system: a%!on"oms to 1% the ogani)ation@s o+n equiements "o its qualitymanagement system 2% the equiements o" ISO 9001 (% isee!ti#ely implemented and maintained. 3'e!ution o" intenal auditshall in!lude a% plan* esta(lish* implement and maintain an auditpogamme$s% in!luding the "equen!y* methods* esponsi(ilities*planning equiements and epoting* +hi!h shall tae into!onsideation the impotan!e o" the po!esses !on!ened* !hanges

ae!ting the ogani)ation* and the esults o" pe#ious audits (%de-ne the audit !iteia and s!ope "o ea!h audit !% sele!t auditosand !ondu!t audits to ensue o(>e!ti#ity and the impatiality o" theaudit po!ess d% ensue that the esults o" the audits ae epoted toele#ant management e% tae appopiate !oe!tion and !oe!ti#ea!tions +ithout undue delay "% etain do!umented in"omation ase#iden!e o" the implementation o" the audit pogamme and theaudit esults. /etails o" intenal audit a!ti#ities shall "ollo+ a!!odingto Intenal 8udit 4o!edue Result o" intenal audit a!ti#ity shall (ee#ie+ed (y top management o" Companyas it equied (y !lause9. Management Re#ie+ o" this Quality Manual

F.) Manaement Re"ie@F.).1 -eneal

&op management o" Companyshall e#ie+ the ogani)ation@s qualitymanagement system* at least (y annually* to ensue its !ontinuingsuita(ility* adequa!y* ee!ti#eness and alignment +ith the stategi!die!tion o" Company.

F.).2 Manaement Re"ie@ Input$

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&he management o" Company e#ie+ shall (e planned and !aiedout taing into !onsideation: a% the status o" a!tions "om pe#iousmanagement e#ie+s (% !hanges in e'tenal and intenal issuesthat ae ele#ant to the quality management system !% in"omation

on the pe"oman!e and ee!ti#eness o" the quality managementsystem* in!luding tends in: 1% !ustome satis"a!tion and "eed(a!"om ele#ant inteested paties 2% the e'tent to +hi!h qualityo(>e!ti#es ha#e (een met % po!ess pe"oman!e and !on"omity o"podu!ts and se#i!es % non!on"omities and !oe!ti#e a!tions 5%monitoing and measuement esults =% audit esults % thepe"oman!e o" e'tenal po#ides d% the adequa!y o" esou!es e%the ee!ti#eness o" a!tions taen to addess iss and oppotunities$see =.1% "% oppotunities "o impo#ement.

F.).) Manaement Re"ie@ Output$&he outputs o" the management e#ie+ shall in!lude de!isions anda!tions elated to: a% oppotunities "o impo#ement (% any need "o!hanges to the quality management system !% esou!e needs./o!umented in"omation o" Management Re#ie+ outputs shall (eetained as an e#iden!e o" the esults o" management e#ie+s

1G. IM%RO+EMENT

1G.1 -enealCompanyshall detemine and sele!t oppotunities "o impo#ementand implement any ne!essay a!tions to meet !ustomeequiements and enhan!e !ustome satis"a!tion. &hese shallin!lude: a% impo#ing podu!ts and se#i!es to meet equiements as+ell as to addess "utue needs and e'pe!tations (% !oe!ting*pe#enting o edu!ing undesied ee!ts !% impo#ing thepe"oman!e and ee!ti#eness o" the quality management system.

O&3 3'amples o" impo#ement !an in!lude !oe!tion* !oe!ti#ea!tion* !ontinual impo#ement* (eathough !hange* inno#ationand e,ogani)ation. &he input o" oppotunity "o impo#ement shall(e e#ie+ed (y top management o" Companyas it equied (y !lause9. Management Re#ie+ o" this Quality Manual

1G.2 Non!on#omity an0 !oe!ti"e a!tionFhen a non!on"omity o!!us* in!luding any aising "om !omplaints*

the designated pesonnel shall:

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a% ea!t to the non!on"omity and* as appli!a(le:

1% tae a!tion to !ontol and !oe!t it

2% deal +ith the !onsequen!es

(% e#aluate the need "o a!tion to eliminate the !ause$s% o" the

non!on"omity* in ode that it does not e!u o o!!uelse+hee* (y:

1% e#ie+ing and analysing the non!on"omity

2% detemining the !auses o" the non!on"omity

% detemining i" simila non!on"omities e'ist* o !ould

potentially o!!u !% implement any a!tion needed

d% e#ie+ the ee!ti#eness o" any !oe!ti#e a!tion taen e%

update iss and oppotunities detemined duing planning* i"

ne!essay "% mae !hanges to the quality management system* i"

ne!essay. Coe!ti#e a!tions shall (e appopiate to the ee!tso" the non!on"omities en!ounteed.shall etain do!umentedin"omation as e#iden!e o":

a% the natue o" the non!on"omities and any su(sequent

a!tions taen (% the esults o" any !oe!ti#e a!tion. /etails o" step measues

"o taing a!tion on non!on"omity shall "ollo+ a!!oding toCoe!ti#e 8!tion 4o!edue In"omation on non!on"omities and!oe!ti#e a!tion shall (e e#ie+ed (y top management o"Companyas it equied (y !lause 9. Management Re#ie+ o" thisQuality Manual

1G.) Continual Impo"ement

&he ogani)ation o" Company shall !ontinually impo#e thesuita(ility* adequa!y and ee!ti#eness o" the qualitymanagement system. &he !onsideation shall (e taen (ased"om "ollo+ing inputs a% Results o" analysis and e#aluation asde-ned in !lause 9.1. 8nalysis and e#aluation o" this QualityManual* and (% &he outputs "om management e#ie+ as de-nedin !lause 9.. Management Re#ie+ Outputs Based "om inputs"om the a(o#ementioned* top management o" Companyhas todetemine i" thee ae needs o oppotunities that shall (eaddessed as pat o" !ontinual impo#ement. &he input o"oppotunity "o impo#ement shall (e e#ie+ed (y top

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management o" Companyas it equied (y !lause 9.Management Re#ie+ o" this Quality Manual

3mail &hisBlog&hisShae to &+itteShae to a!e(oo

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