QBE at a glance

QBE in EuropeQBE is a specialist in business insurance,operating in all the major insurance centresthroughout Europe and has over 100 yearsexperience in the UK. We have a strongpresence across the UK and Ireland,enabling us to provide an outstandingservice locally to brokers.

In Europe, we have an in-depthunderstanding of each of our chosenmarkets. Our ability to combine our localexpertise with the broad knowledge of ourproduct specialists enables us to provideinnovative solutions in each territory.

Our financial strength provides a level ofsecurity and confidence with the addedflexibility of our dual-pen capability. Thismeans you have the choice of whicheveris best for your clients, either Lloyd’s,where we are one of the largestmanaging agents, or company paper.

QBE is one of theworld’s leadinginsurers and reinsurers, operatingout of 49 countries around theworldand has a presence in all of the keyinsurancemarkets.

Financial strengthQBE Insurance Group performance 2009

Gross written premium £m 7,242

Net earned premium £m 6,087

Combined operating ratio % 89.6

Net assets £m 6,047

Insurance profit £m 1,034

Shareholders’ funds £m 5,670

Key facts• Gross written premium £7.2 billion

to year end December 2009

• One of the largest managingagents at Lloyd’s

• A+ rating by Standard & Poor’sand Fitch, A rating by A.M. Best

• First London office formed in 1904

• Regional offices throughoutthe UK and Ireland

• Choice of writing businesswith Lloyd's security orcompany security

• Comprehensive product range

• Award winning service - InsuranceDay London Market Awards 2009,Underwriting Team of the year.Global Broker and Underwriter2009: Winner Insurance claimsand Reinsurance construction.Reactions London Market awards2010: Winner Best InsuranceCompany of the Year, BestInsurance Underwriting Teamfor Casualty.

Highly ratedYou can judge the size and strengthof a company by the ratings it keeps.

Insurer Issuerfinancial creditstrength rating

Standard & Poor’s A+ A+

Fitch Ratings A+ A+

A.M. Best A A+

Standard & Poor’s and Fitch RatingsInsurer financial strength and Issuercredit rating for QBE’s main insurancesubsidiaries (QBE Insurance (Europe)Limited and QBE Reinsurance (Europe)Limited) is A+. A.M. Best have assigned arating of A for the Insurer financial strengthand A+ for the Issuer credit rating forQBE’s main insurance subsidiaries.

Ratings information correct as at21 June 2010.

Published August 2010

Our approachAll our people are encouraged andempowered to think for themselves, andto use their expertise to find a way aroundproblems. We have a healthy appetite forrisk, and a willingness to work flexibly inpartnership with brokers, enabling us tofind solutions where other insurers can’tor won’t. We don’t believe that one sizefits all or that we should follow what otherinsurers do, which means we are alwayswilling to take a view on specialist risks.

We stand by our claimsAt QBE we pride ourselves on ourprofessional, efficient and sympatheticapproach to claims. So not only do wetake great satisfaction from our highlyrated* claims service, we also placegreat emphasis on risk management,working with clients to improve theirsystems and processes.

Effective risk management is anessential feature of all successfulorganisations and is one of our keyunderwriting considerations. Ourobjective is to work hand in hand withall stakeholders to ensure we take everyopportunity to contain and control risk.This helps us to reduce the frequencyand severity of our clients’ loss experience.

1648/AT A GLANCE/PF-VERSION/AUG2010QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting Limited. QBE Insurance (Europe) Limitedand QBE Underwriting Limited are authorised and regulated by the Financial Services Authority. QBE Management Services (UK) Limited andQBE Underwriting Services (UK) Limited are both Appointed Representatives of QBE Insurance (Europe) Limited and QBE Underwriting Limited.

Leading product rangeAs a specialist in business insurance, thebreadth of the industry sectors we cover isalmost as diverse as our range of products.With an appetite and capacity to providecover across any size of business we aremarket leaders in the vast majority ofproducts we offer.

With literally hundreds of product lineswe are confident we can provide youwith a competitive and effective solution.To give you a flavour of our extensiverange, we have listed some of our productlines below:

• Accident and health (inc commercialPA and business travel)

• After the event insurance

• Aviation

• Bloodstock

• Commercial crime

• Commercial combined

• Commercial motor – (inc fleet,haulage, bus and coach, motor trade)

• Contractor all risks/EAR

• Energy, offshore and onshore

• Entertainment and leisure industry

• Financial and professional liability(D&O, PI)

• General liability (EL, PL, Tradesman)

• Marine

• Pharmaceutical and medical

• Political risk and terrorism

• Product guarantee and recall

• Product protection

• Property

• Reinsurance

• Scheme underwriting facility

• Specie

• Surety

• Trade credit and bonds

• Warranty and GAP.

So whether it’s cover for a dental practiceor a leisure centre we are confident wecan provide the cover. Please visitwww.QBEeurope.com and review ourproduct guide and even if you cannot findwhat you are looking for here, we’ll do allwe can to provide a competitive andeffective solution.

Local knowledgeUK and Ireland – Underwriting officesLondon, Dublin, Birmingham, Bristol,Chelmsford, Glasgow, Leeds, Manchesterand Stafford.

Europe – offices situated in Belgium,Bulgaria, Czech Republic, Denmark,Estonia, France, Germany, Hungary, Italy,Macedonia, Romania, Slovakia, Spain,Sweden, Switzerland and the Ukraine.

History of QBEIn 1886, the North Queensland InsuranceCompany was formed by two insuranceagents in Sydney, Australia. The companywas expanded by establishing agenciesthroughout Asia and Australasia. Therewas even an agency presence in Londonprior to the branch office opening onFenchurch Street in 1904.

North Queensland Insurance Companycontinued to grow and acquired EquitableProbate and General Insurance in 1959,before merging with the Bankers andTraders Insurance Company in 1971to finally arrive at the name – QBE.

RugbyQBE is proud to be an Official Partnerof England Rugby and PremiershipRugby. Working with two leadingnames in the sport means that we canexpand our association with specialistson and off the rugby field, allowingQBE’s brand to develop and businessto grow in the UK.

To find out more about how QBEis supporting rugby at all levels ofthe game, please visitwww.QBEeurope.com/rugby andregister your details to receive advancenews of forthcoming rugby eventsand competitions.

*Highest proportion of brokers rating our claims service ‘above average’

(out of 19 insurers – Gracechurch June 2010 Performance monitor of London Market brokers)

To find out moreFor more information about QBE and howwe can help your business, please visitour website www.QBEeurope.com ore-mail us at enquiries@uk.qbe.com