q2 2014 ssr meeting team 153
TRANSCRIPT
Q2 SSR MeetingTeam 153
May 22, 2014
Jacksonville Branch Office Life Number:
170002
• Comment Cards• Note Paper
• Sign-In Sheet• Supplies / Resources
Agenda
A Grand Welcome to Our New Team Members!
Bill LamneckMike MallariBobbie Carey
Andreana TeclerDave Powers
Tom Scarbrough
Introductions
Name
How long you have been with the company?
What brings you the most satisfaction at work?
Happy Birthday to…
Jim Oxford- 4/1Chris Nowlan – 4/5Joe Walker – 4/25Randy Gillis – 5/11Gee Gheerow- 5/18Joe Garger – 5/25
Susan Beegle – 6/16Renata Youngblood – 6/29
Happy Anniversary to…
Gery Justice - 15 years on 4/26Sam Johnson - 10 years on 5/13Jody LaMere - 7 years on 4/16
Adam Wrobelwski – 5 years on 4/3 Joe Walker - 5 years on 4/13
Duane Erickson - 4 years on 5/17Susan Beegle - 3 years on 6/13Jordan Bartlett - 1 year on 6/10
A Moment to Celebrate…
9
Jason Maurice is now FT!
A Moment to Celebrate…
10
FT SSR Faustino Aguilar’s baby is due 6/18!
A Moment to Celebrate…
11
Welcome back, FT SSR Kathy White!
Manager’s Awards
“Going Above and Beyond”
Gery Justice
Renata Youngblood
Jimmy Wenzel
Flexibility
Acting Like An OwnerLeading from
the Head and
the Heart
Bill Lamneck
Flexibility
Positivity
Inspire Trust
Faustino Aguilar
Faustino Aguilar
Faustino‘s Keebler Eviction
JODY RANDY JIM & AMY
Pictures of Oreo dump bins to come at:Publix 1099 Publix 393
Successes to Share!
Where we rank in the region…
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Staying in a stooping position for long periods of time puts stress on your tendons/ligaments
Change position frequently
Never kneel on a hard surface
Use something to cushion your knees ALL the time
Do not stand quickly from a kneeling
position
Kneeling & Stooping
SAFETY POLICIES
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The longer you kneel on a hard surface or stoop in an awkward position, the more at-risk you put yourself & higher probability of having a knee injury
Stand up slowly• Hold on to the shelf or other stable object as you stand up from a kneeling or
stooping position
If there is nothing to hold onto, simply place your hands on one knee & push yourself up slowly
Kneeling & Stooping
SAFETY POLICIES
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Kneeling & Stooping
Safety Pol icies
TIP & BEST PRACTICE
The only way to get to the lower shelves is by kneeling OR stooping
Make sure to change positions frequently
Consider stocking the lower shelf with one product, then switching to a higher shelf to reduce the time spent in an awkward position (alternating product & position)
Can you find what is correct with the SRs body position in the above picture?
What is wrong with how the SR is kneeling in the above picture?
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Kneeling & Stooping
Safety Pol icies
TIP & BEST PRACTICE
The only way to get to the lower shelves is by kneeling OR stooping
Make sure to change positions frequently
Consider stocking the lower shelf with one product, then switching to a higher shelf to reduce the time spent in an awkward position (alternating product & position)
Can you find what is correct with the SRs body position in the above picture?THAT’S RIGHT! The SR’s back is Straight!
What is wrong with how the SR is kneeling in the above picture?THAT’S RIGHT! The SR’s Knees are on a hard surface, no protection!
Safety Gear
Buy me at Wal-Mart for $5!!!
Safety Gear
Possible future - Mondelez
Garden Knee Pads
• Consult with store management to get Mondelēz product lowered to a level where a ladder is not needed– Many reps & managers have been very successful at getting the product lowered– This will reduce the dangers that exist when using a ladder– Reducing the amount of back stock at the store will also help lower the risk
• When at all possible, have the store pull the pallet into a more workable area– The best working position is to have the pallet accessible from the front & back to avoid reaching across the pallet to pull product to you – Reaching to pull product can put an excessive amount of force on your back & shoulders
• Avoid stepping on pallets if at all possible – Walk around to the other side of the pallet to pick product – If you must get on a pallet to get product, use one foot to place on the pallet & one foot off the pallet– Place your foot on the slat directly over the bottom wood– The slats on the pallet could be old & brittle
Tips for Reducing Backroom Incidents
• When you first enter into the back room, stop & take a look around to
see what potential hazards you may encounter
– Things change quickly, so be aware of your surroundings, including pallets on the
floor, holes in the floor, protrusions from the rack, etc…
– Never read any material or look at the laptop while walking
• Avoid carrying product down a ladder
– Very serious injuries have occurred from missing the bottom rungs & falling &
bumping the head or knee
– If you must pick product off of higher shelves on a ladder, try to find a way to lower
the product (into a shopping cart or hand off to someone) so you can use the 3 points
of contact while descending the ladder
• Make sure to follow proper procedure when folding carts
– Leave one side out & locked & rest the other carts inside the
first cart using the same procedure
– Never fold up both ends of the cart as the potential for injury
increases dramatically
Tips for Reducing Backroom Incidents
SAFETY POLICIES & BEST PRACTICES
• Keep hands inside the cart rail when pushing the cart through doorways
– Hands & fingers can get crushed against the wall or door frames if they are on the outside of the cart
• Wear slip resistant shoes when working, especially on wet OR snowy days
– Wipe off your shoes before entering the store– Look for wet spots on the floor in the back rooms– If you notice a wet spot, notify a store employee
or wipe up the wet area yourself
Tips For Reducing Backroom Incidents
SAFETY POLICIES
Tips for Reducing Backroom IncidentsSAFETY POLICIES
HAZARD : Debris in the back room or aisles
PREVENTION : Pick up cardboard, plastics & other Debris when observed; everyone is responsible for safety
HAZARD : Slippery surfaces in the aisles or back room
PREVENTION : Clean up spills or standing water when observed; wear slip resistant shoes
2 For U
Shoulder Stretch- June WHY: To avoid cumulative trauma disorders as well as to keep your body limber and in good physical condition. Flexibility in the upper back, shoulder, and scapular area is important for maintaining erect posture. How: This stretch is done with your fingers interlaced behind your back. Slowly move your arms away from your back until you feel a stretch in your shoulders and chest. Time / Rate: Arms behind Stretches should be held for 5 seconds and done 3 times. WHEN: As a daily stretching program and when you have shoulder, upper back, neck or elbow tension, tightness or discomfort. This is used to improve posture. REMEMBER: Do all exercises slowly and to your full capacity. Stretching should be felt in the shoulders and chest. Respect pain, numbness and tingling symptoms. Stop if it hurts! Stretching should never hurt. Only go to the point where the stretch feels comfortable, not painful.
Injury Prevention: Proper Lifting
• Size up the load BEFORE you lift— Knowing what you're doing and where you're
going will prevent you from making awkward movements while holding something heavy
• Clear a path• Keep your float and the product close to you
• USE YOUR LEGS-SAVE YOUR BACK
Injury Prevention: SAVE YOUR BACK
Back injuries are among the most common workplace injuries today
Wear and Tear
Repetition
Injury Prevention: SAVE YOUR BACK
Correct Incorrect
Please sign safety sign-off sheet for
both modules
What’s new with the company?
Soccer-”Pass the Love” Movement
3 Year Partnership as the OFFICAL
Sponsor/Snack/Cookie/Cracker/Candy/Gum of:
U.S. Men's & Women’s Soccer
Pass the Love POS
Summer
May 2014
New Oreo Mini Graphics
June 2014
2014 Q2 and Q3 New Items
2014 Q2 and Q3 New Items
Back to School
June 2014
Football
Fall 2014
Holidays
Fall 2014
Team 153BusinessUpdate
Best Practices to Getting Organized…
Sales• Measured on a monthly and quarterly basis
M1 2014: 101%M2 2014: 96.4%M3 2014: 100.9% _______________________________________________________________________________________________________
Q1 2014: 100.8%
M4: 111%M5: $216,695 needed to hit M5 obj. – 1 day to go*Average Saturday is ~$30,000
Team Unsaleables
How can we affect this as a team?
Deep Dive - Unsaleables
• Unsaleables have increased in some territories vs. PY
SSR Expectations
& Focuses
Folders and Materials
*Marker, Coupons, Blades, Samples, Paper for Notes,
Feedback Cards
Page 1: Updated Team Contact List
Page 2: Updated Store List
Page 3: 2014 GPS Policy
Page 4: 2014 HR Policy Signature Page
Page 5-8: Vision to Win SKU Mixes for Displays
Thank you!We have significantly less
inaccurate mileage and time in Cuberoute.
GPS Phones• No red phones• Minimal edits• Communicate issues
ASAP
Cuberoute• No Rounding
• Time entered by noon Sunday• “Off duty” for all breaks • Record CPISH Accurately
“Unquestioned integrity in everything we do”
CPISH – Integrity in Reporting
CPISH1. Check the invoice to verify the correct count for how many cases were received on the delivery.
2. Work the delivery and count how many cases did not get worked.
3. Count how many full cases you worked from back stock.
NOTE: Moving product to change a display or working partial cases/repacks from back stock does NOT count as cases worked: Each case that is shipped to the store can only be counted one time - when it is initially opened and put on the sales floor.
CPISH
What slows decreases our CPISH?
How can we improve our CPISH?
No Cell Phones on the Job
Communication
Email Confirmations for
EVERY shift.
Communication
Email recaps after EVERY
shift.
Start Times
SSRs are to arrive at stores AT LEAST 1 hour after the scheduled
delivery time.
• Reduce wait time for late trucks• Help manage budget issues
• If an SR gives you delivery times, but does not give a start time, make the judgment call
and start 1 hour after the delivery time (if delivered after 6 am).
Allocations and Stop Ships
What is an allocation? What is a stop ship?
What is the difference between these two documents?
1. 2.
PODs
Ensure store-generated invoice is…
Printed &
Signed
BEFORE working the delivery.
PODs
What if the receiver tells me it’s been
checked in and I’m okay to work it?
MerchandisingExecution
Backstock Focus• Repack boxes labeled• Like-items placed together • Heavy items stacked on the bottom• SKU facing OUT • Ad items together and easy to reach• CONDENSE product and carts…free
up carts in warehouse.
Walmart Theater Box
1.Fill the dump bin
2. Fill the home (shelf)
Walmart Go-Cup Dump Bin
Rotated, signed, crowned & mostly blue SKUs
Coupons:Leverage IRCs to DRIVE Sales
Q: What does IRC stand for?
Instant Redeemable Coupon
Shelf Tags and Display Signs
80
• Shelf tags present
• Tag is in correct location
Consumers will NOT buy if it does not have a price.
King Size at Speedy Checkout
Someone else will take this
space if we don’t.
What is wrong with this picture?
NOT VTW!
DON’T!
AFTER: DO!
What is wrong with this picture?
NOT BILLBOARDED!
DON’T!
What is wrong with this picture?
DON’T PLUG
DON’T!
What is wrong with this picture?
B E F O R E : A F T E R :
DON’T! DO!
Merchandising Standard
Don’t forget about
me!
What is the standard?• Billboarded• Back stock VTW• Shelf and displays full
• No OOSs • Tags and signage• POG integrity • Rotation – no OODs• Customer service
Focuses
1. Reduce waste-Rotate-Back stock -PODs
2. More PERFECT STORES3. 100% phone use4. CPISH – accurate; communicate
excessive repacks, dead locations…
Make it a great place to work.HAVE FUN and share success!
What do you need from me?
Do you have?
• Signed auto insurance policy and coverage declarations page?
• Manila Workman’s Comp. envelope for your car?
• The field sales policy page signed?
• Photo name badge & name tag?
Please let me know if you do not.