N I~OCKE'I'NO. 0 -. - - - - - - - - -- . . - - - -. - - - - - -- I - In the Mnllcr of - IN THE MATTER OF THE FILING BY '0 OTTER TAIL POWER COMPANY FOR A APPROVAL OF ITS UPDATED bLI C U S T O M E R INFORMATION - ---

BROCHURE

Public Utilities Commission of the State of South Dakota

Power Cornpony

South Dakota P ~ b l i c Utilities Commission %?- State Capitol 500 East Capitol Street NOV 0 6 2001 Pierre SD 57501-5070

SOUTH DAKOTA pUBLIC

Dear Ms. Elofson: UT~L~TIES C O M M ' S ~ ' O ~

RE: Customer Information Sign, Brochure and Rate Information Summaries

Enclosed for approval are an original and ten (10) copies of Otter Tail Power Company's

I 70:10:16:01 to 20:10:16:03. The updated sign will be displayed in the utility offices open to the I

I general public and the customer information brochures and rate infomla~ion summaries will be

, distributed to all new customers and any existing customer upon request.

The customer information sign has been updated to include Otter Tail Power's new customer service telephone number. This filing includes signs for each of the Otter Tail Power Company offices that serve South Dakota comn~unities.

The customer information brochure has been updated to include Otter Tail Power's new customer service telephone number, web site address and includes all the payment methods currently offered. Other c h a n ~ e s to the customer information brochure include moving the address of the South Dakota Public Utilities Commission to follow the reconnection policy section. changing the language regarding contacting the service representative directly to contacting your local Otter Tail Power office and changes to the how to read your bill section. The updates to the how to read your bill section include updating to the cost of energy language under item number 10 and two new items to reference the credit card data and the access code for using online services. There were also grammatical changes throughout the brochure.

The rate information summxies have been updated to includc Otter Tail Power's new customer service telephone number and web site address.

If you have any questions, please contact me at 21 8-739-8789.

Very truly yours,

Manager, ~ e g u l a t & ~ Serviccs

Enclosures

schedules are available at this ottlce.

2. Inquiries, requests or complaints will be received at this office 8 am. to 5 p.m. Monday through Friday. The cashier will direct you to the proper party. Otter Tail Power Co~npany, Wahpeton, after lioui-s call:

701-642-6684 or 1-800-257-4044

3. The South Dakota Public Utilities Commission regulates our Company. The Commission is available for mediation upon written request. Their

500 East Capitol Street Pierre SD 57501

Telephone: 605-773-3201 or 1-800-332-1782

Otter Tail Power Company 2111 15th Street North

Wahpeton ND 58074-0070

; Z u s 1 3 ~ f s name ar.3 m3ddq address

r Date 01 lhe stalrmcnl

7 l+e total amounl due ts prtnted cm Ihc. pad of lhe sla!emenl you relurn n11h y w r paymcnl as ncl l as on me pomon you relam for your records

10 The ddlercncc bcllcc-en lasl monlh s rcad~ng (prenous) and l h s monlh s readmg Iprcscnll 15

Ihc amounl 01 CtIonaF-hours ( b n h l consumed lhls bdlmg

I I Dctads the slcps of the ralc bascd on Ihc K W H consumed

12 The cosl ol our fucl and ~ h c povrcr n o purchasc lrom olhcr supplers lor delfvcry lo you lluclualos bokond our conlrol Therclore lhc Publtc UII~IIICS ComrntssQn has approved a lormula nhereby ccrlam 01 lhcsc cosls above or befow a prcdolcrm~ncd level are added lo or subIraclod lrom cuslomcr bdls

% k 13 Slalc o l South ~ a h o l a s & l a x

'Ti ' 1 4

I 4 Your accounl nurnber.?~h

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South Dakota CIIS/O)IIP) - I ) ! / i w ) ~ ~ ( l l i o ~ ~

/I 0111

CUSTOMER SERVICE

Ollcr Tall Powor Company cuslomcr sow~cc oll~ccs a10 Iron1 8 A ki to 5 r.v . Monday Ihrougli Fr~day Tolephone cuslomor serdrcc IS ava~lable 24 hours a day, and l ~ m ~ l o t sotvlco IS avallablo onltnc at www olpco corn

Ploasc nol~ly your local Oller Tall Powur Company otllcr 48 IloutS prlor l o the dale scrvtco IS roqumd. Conlacl yc

M o n t l q lhrough

Tall Powor Company's cqulpmonl lallurc.

To roporl oulagos or omorycnclcs, nohly Ollcr l m l Pon Company at Ihc number llslod tn your local phorto book 800-257-4044. Ollor Tall Powor Cornpany accopls collc phona calls 11 you arc rcporltng an oulago 01 anlcrgcncy

Boloro calhng lo rcporl an oulago always chock your O n

and appl~ancos lo bo sure tho problom isn'l wllll your Oql For oxamplc. 11 your eloclric rango qu~ls work~ng Dul yo1 and olhor appl~ances luncl~on normally, ploaSC call your appllancc dcalcr or appltance ropoir s h o ~ If you call 0 Powor Company and Iho problem is nOl wllh Our Cqll~Pl wo may bill you lor a minimum ol Iwo llouls 01 ovol l l l l l~ allor-hours call-out

2 15 s c l u r l i ( ~ r c ~ t l c 5 l r i . c . l

I't) l h l \ 196 t crgn l . . ~ l l \ . h l 1 1 1 1 1 ~ \ 1 1 l . t 5115 { S 0 l ' N i

2 1s -.+> s.200 \\-n\\ l l l [ l ' l ~ LO111 ( \ \ c l > . l l C )

November 27,2001

Ms. Heather K. Forney

South Dakota Public Utilities Commission State Capitol Building 500 East Capitol Avenue Pierre, SD 57501-0570

RE: EL01-028 In the Matter of the Filing by Otter Tail Power Company for Approval of its Updated Customer Information Brochure

Dear Ms. Fomey:

Enclosed are responses to the five data requests contained in your letter of November 13, 2001.

If you have further questions, don't hesitate to contact me at (21 8) 739-8289 or bbrutlaq@otpco.com.

Yours very truly,

Bernadeen Brutlag Manager, Regulatory Services

ECEIVED NOV 3 0 2001

SOUTH DAKOTA PUBLIC UTILITIES COMMISSION

Response by: Bernadeen Brutlag List sources of information:

Title: Manager, Regulatorv Services

Department: Rceulatorv Services

Telephone: 21 8-739-8289

STATE OF SOUTH DAKOTA PUBLIC UTILITIES COMMISSION

Otter Tail Power Company Docket Number: EL01 -025

Response to Data Reoucst

D 3 1 ~ of Request: Novenibcr 16, 2001 Response Due:

Analyst Requesting Informati,on: Heather K. Forney, Ulility Analyst South Dakota Public Utilities Commission

Response to Data Request No. 1-4

1-4. It is Staffs understanding that a reconnection charge between 8 am and 5 pm Monday through Friday will cost the customer $15 (with the possibility of a cash deposit as well). Please confirm this understanding.

The Staff's understanding is correct.

Response by: Remadeen Brutlag List sources of information:

Title: Manager, Rerzulatorv Services

Department: R c ~ l o t o r v Serviccs

Telephone: 21 8-739-8289

Monthly minimum charge S 1 -5

c )lilil,n 1 - (:onncc red I I I X I c'l~srgc - .i5c per 1111

per I I I I I ~ I ~ I (Ma!. - I;qmml~cr) md

hicrgy c'l~;~rgc: All k\vl~ @ > . H E < pcr ktv11 1 ~r

clr,lilln . ()il:pc3k cricrg!. @ 2.89 l r per k\\.l~ I~itcrmccl~a~c-pc:~I~~ energy Q (1.2Z7c pvr k\vl~ 0n.pcak cncrgy 8 H.7HSC per k\vIi

Customer connection charge

Iatc-payment charge

NSF check charge A S 1 0 elurge \vill ;~pply il~llic Innk returns ;I

cxsrocncr'h check I1ccau5c ~~f'no~isul'li'cicn~ I'lrrlcl$.

,-

POWER COMPANY

South Dakota electric rate schedules

Farm service

Application: .\pprrncJ prrntJncnll! c~~~nnix~lctl d & r r d ~ I A w r w d tin&r tlw 1.8 I I ~ : I I I I ~ I I I ~ pro~\&xJ ( I*r~ni~r~l ! I I I C - ~ I ~ J I >t<rr;ip. ) I :1)!11;1t.t nc-3rc-z I )1tc-r l b l l',tucr (:i~nlp.~tl! w r w c rc-privntJtni- krr s p p l w ~ t ~ c ~ n c r l \ ;rrlous tq>rltln*

Ratr 1-0.3s: H J I ~ ( -~rtlc 1'1-

I'erl~l~:' I ' I g ) Kale: ( u-ttmlcr L . I I J ~ ~ c , @ S I -5 pl115

I .\I! b - ~ l i L I W ~ per nr1n111 '3 < <OOcpcr L \ \ I I I'cn~lt! . \ I1 hul l P I I i c l c i l l . I L ! ~ I I I I I ! ~ I I I 11lI-pc.1I

POWER COMPANY

South Dakota electric rate schedules

Commercial and general service

' lhis l i~l i lcr 1,ricfly sunlm;~r izcs r;llc scl~ctlttlc.?; :~pplir:~l>lc to !.our ~ y p c ol'scr\'ic.c v.'hich ha\c Iwcrl ;I h s i a f i r 1,illing since N o w m l w 1 . 1087.

Staff Analyst: Mary Healy Staff Attorn?y: Karen Cremer Date Docketed: 1 1/06/01 lntervention Deadline: NIA

CT01-050 I n the Matter of the Complaint filed by Margaret Underwood, Pierre, South Dakota, against Talk America, Inc. Regarding Failure to Cancel Telecommunications Services.

Complalnant states that she IS receiving unauthor~zed bilhngs by Talk Amer~ca. Inc Complainant further states that the company told her that they would remove the monthly charge and refund her money, but on the next bill she was charged again and not given a refund. Complainant states she wants the account closed and a complete refund of all charges

Staff Analyst: Charlene Lund Staff Attorney: Kelly Frazier Date Docketed: 11/07/01 lntervention Deadline: N/A

ELECTRIC

EL01 -026 In the Matter of the Filing by Otter Tail Power Company for Approval of an Electric Service Agreement for the Supply of Bulk Interruptible Power between Otter Tail Power Company and Valley Queen Cheese Factory, Inc.

On November 2, 2001, the Commission received a filing from Otter Tail Power Company in accordance with South Dakota Codified Law 49-34A. The Agreement is entered into pursuant to Otter Tail's Bulk Interruptible Service Tariff, as on file with the Commission.

Staff Analyst: Dave Jacobson- Staff Attorney: Kelly Frazier Date Docketed: 11/02/01 lntervention Deadline: 11/23/01

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BEFQRE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF SOUTH DAKOTA

IN THE MATTER OF THE FILING BY OTTER ) ORDER GRANTING TAIL POWER COMPANY FOR APPROVAL OF ) APPROVAL REVISIONS TO ITS CUSTOMER ) INFORMATION BROCHURE ) EL01 -028

On November 6, 2001, Otter Tall Power Company (Otter Tall) flled with the South Dakota Publlc Utll~tres Commrssron (Comm~ss~on) revlslons to its customer mformatlon slgn and customer informatron brochure The proposed revlslons Include a new customer Information telephone number and web s~ te address, relocat~on of certain ~nformatlon, changes to the sectron explalnmg to customers how to read the~r b~l l , and certain grammatmi changes On November 30, 2001, Otter Tall fded further revlslons

At its regularly scheduled meeting of December 12, 2001, the Comm~ss~on considered Otter Tail's request for approval of its revised customer information brochure Commission Staff recommended approval.

The Commission finds that it has jurisdiction over this matter pursuant to SDCL Chapter 49-34A, specifically, 49-34A-3, 49-34A-4, 49-34A-27 and ARSD 20:10:16:02 Further, the Commission finds that the customer information brochure is in the public interest and shall be approved. It is therefore

ORDERED, that the customer information brochure is approved, as revised

Dated at Pierre, South Dakota, this 3 ~ L ~ ~ ~ day of December, 2001.

CERTIFICATE OF SERVICE

The unders~gned hereby certtfies that thrs document has been served today upon all partles or record In this docket, as listed on the docket servtce hst, by lacsrrntle or by first class mall. In properly addressed envelopes, vnth charges prepa~d thereon

-- (OFFICIAL SEAL)

BY ORDER OF THE COMMISSION. 7 , 1 / y: .,&,l)&y' . 9 / /, 1. fi'

JAMES 7 A BURG, Cha~rman ,/'

May 7S,3,003,

Deb Elofson, Esccutivc Dirrcror South Dakota Public Lkilitics Commission State Capitol 500 East Capitol Street Pierre, SD 5750 1-5070

- POWER COMPANY

RE: SD PUC Docket 1.:1,01-028 Otter Tail Power Conipnny's Approved Revisions to Its Customrr Inforniation Brochure

Dear Ms. Elofson:

Enclosed you \\f i l l find an approved copy of Otter Tail Po\vcr Company's South Dakota Customer information Brochurc. Otrcr Tail Power Company's Cuslomcr Scrvicc Brochurc was approved on Dcccrnhrr 20. 2001 with an effcclivc date of Dcccnihcr 20. 200 1.

If you have any questions regarding lhis filing. plcase contract mc at 71S-730-SS?S

I Sincerely,

Enclosures

Cc: Bcrnadcen Brutlag. Manager, Regulatory Serv~ccs