ptit new teamwork
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Teamwork
Chng I: Nhng vn chung v nhm v lm vicnhm
Chng II: Cc yu t to nn thnh cng khi lmvic nhm
Chng III: Vi iu lu khi lm vic nhm trongthc t
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Phn I:Nhng vn chung vnhm v lm vic nhm
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Khi nim nhm
Vi khi nim v nhm c nhiu ngi chpnhn:
Cng theo ui 1 trit l, cc t tng v gi tr;
Cng cam kt gii quyt vn ang gp;
Cng nhau chia s trch nhim v h trnhaunhm t c nhim v chung;
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Khi nim nhm (tt)
Giao tip mt cch ci mv trung thc;
Tm li, teamwork l nhm ngi cng lm vic
vi nhau theo ui 1 mc ch c th nhm tc nhiu thnh cng.
Tt c chng ta u tham gia hoc l thnh vin
cat
nht mtnhm. V
d,
mtgia
nh hotng nhl 1 nhm.
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Khi nim nhm (tt)
Nu mun thnh cng trong cng vic, bn cnthit phi bit lm vic nh mt thnh vin canhm. All for one and one for all 3 Musketeers.
Teamwork c thit lp nhl 1 trong nhngchun mc quan trng trong chin lc kinhdoanh. Were all working together; thats thesecret Sam Walton
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Khi nim nhm (tt)
Cc thnh vin trong nhm ng vai tr quantrng quyt nh sthnh cng ca nhm.
Do cc doanh nghip chi tiu hng triu $US
o to nhn vin lm vic theo nhm mt cchhiu qu.
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V sao Cc cng ty quan tm teams
Yu cu ca pht trin ca cng ngh i hinhiu nhim v, trch nhim v dn ngy cngc mc phc tp hn m mt c nhn khng th
m ng ni.
t hiu qu kinh doanh cao nht, cc doanhnghip phi thit k cu trc qun l theo nhm.
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V sao Cc cng ty quan tm teams (tt)
Khi hot ng kinh doanh m rng v pht trintrn phm vi nhiu quc gia, cc cng ty phi giiquyt nhiu vn mi pht sinh.
V vy, phn cng trch nhim r rng cho tngnhm v tng tc gia cc nhm l v cng cnthit.
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Nhm theo mc tiu cng vic:
Nhm gii php-hnh thnh nhm nghin cu nhng
vn nan gii c th v a ra cc bin php.
Nhm chy vic-c trch nhim chnh thc nhmdn dt cc nhm khc.
Nhm thc thi-c chc nng thc thi cc nhim vphn cng.
Cc loi hnh nhm
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Nhm theo chc nng:
Nhm quan h hng dc-bao gm 1 ngi qun l vcc thnh vin, thng gi l nhm hot ng theomnh lnh.
Nhm quan h hng ngang-bao gm cc thnh vinc v tr ngang hng nhng khc bit v chuynmn.
Nhm phc v cho mc ch t bit-hnh thnh bnngoi t chc phc v dn c bit v t giitn khi dn hon thnh.
Cc loi hnh nhm (tt)
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Nhm theo dn-lin kt cc thnh vin nhng bphn khc nhau.
Nhm theo cng vic-c trch nhim hon ton tin
trnh cng vic. T chc cng vic v h trccthnh vin hon thnh nhim v.
Kt qu l t c thnh tch xut sc. M hnh
thng c s dng : Employee StockOwnership Plan (ESOP).
Cc loi hnh nhm theo nhu cucng vic (tt)
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Nhm hon thin cht lng-c mc tiu quan trongl hon thin cht lng sn phm v dch v,
nng cao mc tha mn ca khch hng, honthin hot ng ca nhm, v gim chi ph.
Sng to nhng pht minh v tng mi.
Cc loi hnh nhm theo nhu cucng vic (tt)
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Nhm lm vic qua mng (Virtual teams)-bao gmthnh vin v tra l hoc t chc b phn tn
nhng c th lin h vi nhau thng qua s trgip ca cng ngh thng tin.
Nhm ton cu-thnh vin nhm t nhiu quc
gia khc.
Cc nhm trong mi trng lm vic mi
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Mi lin h gia cc loi hnh nhm
Cc nhm khc nhau
v quyn t chnh th no
Cc dng nhmc bit
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Mc t ch v loi hnh nhm
NhmTruyn
thng
NhmNhnvin
Nhm
Dn
NhmT
Qun
NhmTLp
Tnh t ch
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Cc dng nhm c bit
Cc nhm cchc nng cho Cc nhm o
Cc nhm dn
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1> Qui m
Qui m l tng s l 7. Trong thc t giao ng5-12 hot ng tt.
Nhm nh (2-4) d t s nht tr, v c nhiu cuhi hn.
Nhm ln (12 or hn) c khuynh hng nhiu btng, t to nhm nh, v gy mt on kt.
c trng ca nhm:Qui m-a dng-Vai tr ca thnh vin
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2> a dng
C nhiu bin php gii quyt cc vn .
Ngun sng to
Tham gia vo gii quyt cc xung t cng thng a ra quyt nh kp thi.
c trng ca nhm:Qui m-a dng-Vai tr ca thnh vin (tt)
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Thc hin nhim v ca nhm: sc tc, quc tch,
o c, vn ha.+ Ngn hn = hc lm vic chung s kh khn.
+Lnh o s h tr gii quyt cc vn kh khn
cng vi thi gian
c trng ca nhm:Qui m-a dng-Vai tr ca thnh vin (tt)
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3> Vai tr thnh vin
m nhim vai tr chuyn mn: tn nhiu thi
gian v sc lc gip nhm t c mc tiu.+ tng khi u; a cc quan im; tm thng
tin; tm lc; tip sc.
c trng ca nhm:Qui m-a dng-Vai tr ca thnh vin (tt)
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m nhim vai tr ng vin: ng vin cc thnhvin khi cn thit.
+ Khch l; hi ha; gim cng thng; ng hnh;tha hip.
Tn trng ln nhau
c trng ca nhm:Qui m-a dng-Vai tr ca thnh vin (tt)
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Nm bc quan trng-nhm hot ng hiu qu khixy dng nhm
Xc nh c vn hay nm bt c hi.
Thu thp data v phn tch.
Ln k hoch hon thin hot ng nhm.
Hnh ng c th hon thin chc nng.
nh k nh gi kt qu.
Hnh Thnh Nhm
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Ba cch thc gy dng nhm quan trng
Phng php ti cu trc nhm
Phng php tip tc hon thinPhng php kinh nghim thc t bn ngoi
Hnh Thnh Nhm (tt)
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1> Vn pht sinh tthnh vin mi
2> Nhim v v duy tr nng lc lnh o
Nhng iu cn quan tm hon thinnhm
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Nh i quan tm hon thi
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3> Cc thnh vin cn trch cch c x thiu xy
dng:Qu hung d; t chi hp tc; s dng nhm nh
l din dn cho mc ch c nhn; ni nhiu v
vn ngoi l; c gng tranh ginh sch vk cng.
Th hin vai tr nng ng.
Xy dng v hon thin chun mc.
on kt
Nhng i u c n quan tm hon thinnhm (tt)
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Quy ch t chc nhm
1. Ngi lnh o nhm
2. Ngi gp
3. Ngi b sung
4. Ngi giao dch
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Quy ch t chc nhm (tt)
5. Ngi iu phi
6. Ngi tham gia kin
7. Ngi gim st
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Ngi lnh o nhm
Nhim v: Tm kim cc thnh vin mi v nngcao tinh thn lm vic
Kh nng phn on tuyt vi nhng nng lc vc tnh ca cc thnh vin trong nhm.
Gii tm ra cc cch vt qua nhng im yu.
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Ngi lnh o nhm (tt)
C kh nng tip cn thng tin hai chiu.
Bit to bu khng khhng phn v lc quantrong nhm.
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Ngi gp
Nhim v:Gim st v phn tch tnh hiu qu ludi ca nhm.
Khng bao gi tho mn vi phng sch kmhiu qu.
Chuyn vin phn tch cc gii php thy c
cc mt yu trong .
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Ngi gp (tt)
Lun i hi s chnh l cc khuyt im.
To phng sch chnh l kh thi
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Ngi b sung
Nhim v: m bo nhm hot ng tri chy
Suy nghc phng php nhm thit lp biu
thi gian.
Lng trc nhng tr tr nguy hi trong lch
trnh lm vic nhm trnh chng i.
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Ngi b sung (tt)
C trlc v mong mun vic chnh n cc svic.
C kh nng h trv gip ng i vt quakh khn.
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N i i d h
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Ngi giao dch
Nhim v: To mi quan h bn ngoi cho nhm
Ngi c kh nng ngoi giao v phn on ngcc nhu cu ca ngi khc.
Gy c san tm v am hiu.
Nm bt ng mc ton cnh hot ng ca
nhm.
Chn chn khi xl thng tin, ng tin cy.
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N i i hi
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Ngi iu phi
Nhim v: Li ko mi ngi lm vic chung vi
nhau theo phng n lin kt
Hiu nhng nhim v kh khn lin quan ti ni
b.
Cm nhn c nhng u tin.
C kh nng nm bt cc vn cng lc.
C ti gii quyt nhng rc ri.35
N i th i ki
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Ngi tham gia kin
Nhim v: Gi vng v khch l sinh lc i mi
ca ton nhm
Lun c nhng kin lc quan, sinh ng, th v.
Mong mun c lng nghe kin ca nhngngi khc.
Nhn cc vn nh nhng c hi y trin vngchkhng phi l nhng tai ho.
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N i i t
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Ngi gim st
Nhim v: Bo m gi vng v theo ui cc tiuchun cao
Lun hy vng vo nhng gi y ha hn.
Nghim tc, i khi cn cn t ra m phm, chun
mc.
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N i i t (tt)
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Ngi gim st (tt)
Phn on tt v kt qu cng vic ca mi ngi.
Khng chn ch a vn ra.
C kh nng nh gi nng lc lm vic ca thnhvin xut khen thng kp thi cng nhl
pht hin sai st xut bin php khc phc.
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S cn thit phi lm
vic nhm
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Xc nh mc tiu quan trng hn
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Xc nh mc tiu quan trng hnvai tr
Nu bn ngh bn i in cho ton b bc tranh,bn s khng gi thy c bc tranh ln hn.
Khng c ai trong s chng ta l quan trng hnngi khc
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Xc nh mc tiu
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Mc tiu ca nhm phi r rng, ph hp vi mc
tiu chung ca cng ty.
Mc tiu phi c c th ha v mang tnh khthi
Mc tiu ca nhm phi tnh n s ng gp vtrch nhim ca tt c c nhn trong nhm.Alone we can do so little; together we can do so
much, Helen Keller.
Xc nh mc tiu
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Xc nh mc tiu (tt)
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Mc tiu ln c th tch ra thnh nhiu mc tiunh.
Phn chia tng hn mc cho thnh vin v mithnh vin c nhim v hon thnh chng.
Xc nh mc tiu (tt)
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B quyt xc nh mc tiu
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Mi thnh vin phi gnh vc trnh nhim nhtnh.
Mi thnh vin cn c ting ni v mt quan im.Mi quan im nn c cn nhc v xem xt mt
cch cn thn.
B quyt xc nh mc tiu
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B quyt xc nh mc tiu (tt)
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Mi thnh vin cn t nguyn gnh vc nhim vph hp vi nng lc v th mnh ca mnh.
Cc thnh vin phi c cam kt v h tr lnnhau.
Cc thnh vin chia s chin thng v chp nhn
khin trch khi b tht bi.
Bquyt xc nh mc tiu (tt)
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Mt l s qu nh t c s v i.
Mt nhm mnh m vi gic m n gin vn tt
hn mt nhm yu t vi gic m v i.Nhm chin thng khi cc thnh vin lm trn
trch nhim ca mnh.
Teamwork c sinh ra khi bn loib c ci ti trong bn
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1. Gii thch mt tch cc v tiu cc khi lm vicnhm
2. Ghi nhn v hiu c cc loi nhm lm vic
Ti sao phi lm vic theo nhm?
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Nhng thun li v kh khn
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Nhng thun li v kh khnkhi lm vic nhm
Thun li canhm
Bt li canhm
Khi no s dng&
Khng s dng
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Tha mn nhu cu ca khch hng
Nng cao cht lng sn phm v dch v
Pht trin sn phm nhanh chng v hiu qu
Cc nhn vin hi lng vi cng vic
Ra quyt nh
Thc hin cam kt
C nhiu gii phpNhiu trin vng
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Nhng bt li ca lm vic theo nhm
Ban u vic iu chuyn lao ng cao
Va chm xa hi
Nhng bt li cara quyt nh nhm
Tduy tp th
Cc cuc hp khng hiu qu
Thiu s nm quyn
Thiu trch nhim
Lm ng trch nhim
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Lm ng trch nhim
Thc hin cng vic c phn cng
Lm vic thiu trch nhim s nh hng n
hiu sut lm vic ca nhm.
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L t h hi (tt)
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Lm ng trch nhim (tt)
Trong thc t, trn trnh cng vic s gy tn thtln:
Gim doanh thu.
To ra nhng sn phm km cht lng hn.
Gim nng sut lao ng.
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Nh bt l i lm i theo nhm
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Nhng bt li ca lm vic theo nhm
Cc yu t lm cho nhiu ngi
khng n lc khi lm vic nhm
1. S hin din ca mt ngi qu ni tri
2. Trnh by mt vic gy tranh ci
3. Thiu ttin v kh nng ng gp ca mnh
4. Ra quyt nh khng quan trng hay v ngha
5. a ra quyt nh thiu c s
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Khi no th lm vic theo nhm
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Khi no th lm vic theo nhm
Mc tiu cng vic r rng
Cng vic ny khng thhon thnh nu mi ngi
khng lm vic chung vi nhau
C cc phn thng cho nhm
xng ng.
Ngun ti nguyn di do
Nhm c thm quyn
Lm vic theo nhm khi Khng lm vic theo nhm
Mc tiu cng vic khng r rng
Cng vic ny c th thc hin c lp
Ch c cc phn thng dnh cho cnhn
Ngun ti nguyn khan him
Kim sot qun l
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Cc c im ca nhm lm vic
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Cc c im ca nhm lm vic
Quy m Xung t Pht trin
Qui Chun on kt
Qui chun
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Qui chun
Cc tiu chun quy nh hnh vi nhm
nh hng mnh m n hnh vi lm vic
iu tit hnh vi hng ngy ca cc nhm
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on kt
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on kt
Cng on kt, nhm cng thu ht c nhiuthnh vin v cc thnh vin ny c ng lc li nhm
Cc nhm on kt: Gi c cc thnh vin
Thc y hp tc
Hiu sut lm vic cao
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y mnh tnh on kt trong nhm
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y mnh tnh on kt trong nhm
1. Hy chc chn rng tt c cc thnh vin trong
nhm c mt ti cc bui hp nhm2. To thm c hi cho cc thnh vin nhm lm vic
cng nhau
3. Tham gia vo cc hot ng mang tnh cng ng4. Lm cho nhn vin cm thy rng h l mt phn
ca mt t chc c bit
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Mi quan h gia on kt v hiu qu
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Mi quan h gia on kt v hiu qu
Hiu qu hot ng ca nhm10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Xc sutthnh cng 66%
Hiu qu hot ng ca nhm vi cc cng vic ph thuc nhau10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Xc sutthnh cng 73%
Hiu qu hot ng ca nhm vi cc cng vic c lp10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Xc sutthnh cng 60%
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Quy m
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Quy m
Quy m
Hiuq
u
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Xung t
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Xung t
Xung t dng C
Xung t v nhn thc Tp trung vo cc vn kt hp vi nhng ci tin trong hot
ng nhm Xung t dng I Xung t cm xc Tnh cm, bt ng c nhn
Kt hp vi s gim st hot ng canhm
C hai dng thng xy ra ng thi60
S pht trin ca teamwork
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S pht trin ca teamwork
Tuckman (1965) xc nh 4 giai on pht trin canhm:
1> Hnh thnh (Forming): giai on khi u chovic hnh thnh nhm. Mi vic u mi l.
2> Tri dy (storming): giai on tranh lun v bi
t nhng bt ng v c cn schia r trongnhm
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S pht trin ca teamwork (tt)
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S pht trin ca teamwork (tt)
3> Qui chun (norming): giai on thit lp kcng, qui ch gii quyt bt ng, ra quytnh, nhng qui tc ng xhoi ha.
4> Thc hin (performing): giai on thc thi smnh v mc tiu ca nhm.
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Cc nhn t to nn thnh
cng khi lm vic nhm
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Giao tip v thngthuyt hiu qu
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Nh kh h i ti t k
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Vai tr
Chun mc
Qu trnh ra quyt nh
Gii quyt mu thun v to s ng thun
Tnh a dng vn ha trong nhm
Hc kin nhn v lng nghe
Giao tip v thnh cng
Nhng kha cnh giao tip ca teamwork
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Vai tr
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Giao tip gia cc thnh vin theo khun kh ph
hp.
3 loi giao tip ph bin lin quan n vai tr
1> Nhim v-tm tt v nh gi tng & thnhqu ca nhm. Gi pht trin tng mi
2> Vai tr duy tr gim p lc cng vic. Ha gii
mun thun v bt ng.3> Vai tr trung tm-dn dt nhm tho lun.
Vai tr
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Chun mc
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Xy dng gii hn giao tip c th chp nhn
Nhn mnh c th vn ha quc gia, cng ty, vc tnh.
Thc hin ni qui cquan.
Chun mc
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Hc tnh kin nhn v lng nghe
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Hc tnh kin nhn l nhn t quan trng.Cht lng giao tip ph thuc rt ln vo kh
nng lng nghe
Hc tnh kin nhn v lng nghe
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Giao tip v thnh cng
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Giao tip l cch thc quan trng nhm hc hiv trao i cng vic.
C mi quan h trc tip gia cht lng giao tip
v hiu qu cng vic ca nhmHiu qu cng vic cn thng qua giao tip hc
hi kinh nghim t nhng trng hp tht bi vthnh cng ca cc nhm khc.
Giao tip thng qua b phn tip xc khch hng shon thin cht lng sn phm v dch v ng k.
Giao tip v thnh cng
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Cc phng php m phn
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Pht trin nhng mi quan h, to lng tin v
thch ng vi skhc bit vn ha.
Trao i thng tin v ch cn thng thuyt.
Nhn bit tnh a dng v vn ha c chinthut m phn ph hp.
Nhn mnh vai tr nhn nhng t c tha
thun.
Cc phng php m phn
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Nhng ro cn i vi vic
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Tht bi v khng lng nghe cn thn
S mt mt.
Kiu ngo.
S b ch bai
Strch nhim c nhn khi s vic xy ra.
Nhng ro cn i vi victhng thuyt
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Nhn t thi gian khi
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Thi gian lng nghe-ngay c nhng imkhng thch.
Thi gian pht biu-bite your tongue when itsnot.
Thi gian hon gii-tp trung v lm r nhng
iucn
hiu lm.
Thi gian hc hi-cn xem xt nhiu kha cnh
g athng thuyt nhm
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Nhn t thi gian khi
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Thi gian tha hip tm gii php thch hp
Thi gian chp nhn v thay i
Thi gian h trv tng trng.
thng thuyt nhm (tt)
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L i h hi h t h
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Li ch hiu qu hot ng nhm
Sn phm mi a ra th trng nhanh hn.
Khch hng c cung cp dch v tt hn.
Nhn vin tha mn iu kin lm vic hn.
Gia tng cht lng sn phm v dch v.
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L i h hi h t h (tt)
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Li ch hiu qu hot ng nhm (tt)
Ch phsn xut gim.
Pht huy ti a tnh sng to v nng ng.
Gim thiu tai nn ngh nghip v tit kim thigian.
75
Thch thc ca teamwork
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Trong thi i nn kinh t ton cu ha, vic phttrin v duy tr hiu qu teamwork l v cng khkhn.
Thnh vin ca nhm c th nhiu nc nn gpkh khn v ngn ngv khc bit vn ha.
76
Thch thc ca teamwork (tt)
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( )
V vy, thit lp 1 nhm lm vic ch mi phnnh c 1 phn ca bc tranh, bn phi m tc phn cn li chnh l hiu qu cng vic.
Goldman Sachs: Corporations pay forperformance, not for potential
77
Nhng khc bit v vn ha
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g
S hiu nhm i lc dn ti mu thun v c suynghtiu cc.
S hiu lm cng c th dn n vic thc thinhim v khng ng tin v khng t cmc tiu nhmong i.
V vy, vai tr ca trng nhm rt quan trngm bo vic giao tip thng sut, chnh xc vmi thnh vin hiu r c trch nhim.
78
H tr t h thng qun l
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g q
Cch thc chn cc lnh o, nh gi nng lcthnh vin, v trao phn thng thch ng chonhm xut sc.
Cc lnh o phi p dng cch qun l khuyn khch cc thnh vin pht huy ht nnglc.
Khuyn khch s hp tc an xen gia cc nhm
79
H tr t h thng qun l (tt)
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g
Thit lp c ch khen thng thch ng chonhm, ghi nhn cc thnh vin xut sc.
To dng c qui trnh nh gi minh bchkhuyn khch cc thnh vin phn u t cphn thng.
80
To dng nim tin nhanh chng
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To dng nim tin nng cao hiu qu giao tipl qu trnh lu di.
Cc thnh vin trong nhm phi tun th ni quy
qui nh nng cao hiu qu hot ng nhm,mc d trong thc t mc tin tng ln nhaugia cc thnh vin thng c da vo cc miquan h c trc y.
Xy dng nim tin s c tch t tng phn nhthng qua i thoi trc tip.
81
Khi thnh vin tham gia nhiu nhm
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Cng vic s khng sung s nu nhcc c nhntham gia qu nhiu nhm v vic hp hnh chimht thi gian ca ngy lm vic
Nhm rt kh pht trin theo hng tch cc nunhcc thnh vin ca nhm b phn tn nhiuvic.
Rt kh hon thnh nhim v nu nh nhiuthnh vin c mu thun th tcng vic.
82
Khi thnh vin tham gia nhiu nhm (tt)
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Rt kh t chc hp nhm khi m cc thnh vinqu bn rn.
Kt qu l cc thnh vin b cng thng cao v
hiu qu lm vic gim st.
83
Hiu qu hot ng ca nhm
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Mi trng lm vic thn mt, thoi mi v thgin.
Nhiu tho lun tin hnh vi stham d y
thnh vin.
Mc tiu hoc nhim v ca nhm c thngsut v tn thnh.
84
Hiu qu hot ng ca nhm (tt)
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Cc thnh vin lng nghe ln nhau.
Vn c s bt ng nhng cc thnh vin cmthy thoi mi.
Hu ht tt c cc quyt nh u t s ngthun.
Vic ph bnh xy ra thng xuyn, thn thin vtng i thoi mi.
85
Hiu qu hot ng ca nhm (tt)
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Mi ngi tdo by t cm ngh cng nhl suyt v vn tn ti v hot ng nhm.
Khi gii php c thc thi, cc khc mc c
gii ta v chp nhn.
Lnh o nhm khng chi phi cc tho lun
nh k, nhm tm thi dng cng vic nhgi tnh trng hot ng or nhng g ang tcng n hot ng ca nhm.
86
c tnh ca nhm hot ng hiu qu
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1> Mc ch r rng.2> Khng hnh thc.
3> Cng tc.
4> Lng nghe.5> Gii quyt bt ng.
6> Ra quyt nh trn c s ng thun
87
c tnh ca nhm hot ng hiu qu (tt)
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7> Ci mtrong giao tip v to lng tin8> Nhim v v trch nhim r rng
9> Chia s vai tr lnh o
10> Thit lp mi quan h bn ngoi11> a dng loi hnh hot ng
12> T nh gi
88
Mc ch r rng
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Nhm phi xy dng v theo ui thnh cng s
mnh, mc tiu, or nhim v.S mnh phi th hin c:
1. Bao qut mc tiu.
2. Vn ct yu phi c khng nh.3. C th ha mc tiu.
4. Tin thc hin.
5. Ngun vn, chi ph v ngun ti nguyn khc.SMART: Specific, Measurable, Attainable, Relevent,Time-bound
89
Mc ch r rng (tt)
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Cc thnh vin ng vai tr quan trong vic to ra
mc ch r rng bng cch:1> Khng nh nhm c cc mc ch v mc tiu r
rng v nh gi nh k.
2> Pht tho biu c th.3> m bo cc thnh vin tham gia pht trin mcch ca nhm.
4> Thc y nhm t c chui mc tiu nh.
5> Yu cu mi c nhn c ni dung c th cho cuchp, trnh lng phthi gian.
90
Mi trng lm vic thoi mi
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Cc thnh vin gip to ra mi trng lm vic
thoi mi bng cch:1> Cung cp thng tin cho nhm kp thi m khng
cn phi lm ngh chnh thc.
2> Sn sng chia s quyn li khi gia cc thnhvin khi nhm thnh cng.
3> Gip cc thnh vin hiu bit v cm thythoi mi khi lm vic vi nhau.
4> Cn to cht hi hc gim thiu s mt nhcv vt qua nhng pht giy cng thng.
91
Tham gia hp v tho lun
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Lm sao cc thnh vin tch cc tham gia hp vpht biu kin.
1> Cn quan tm n cc thnh vin t tham gia hp
nhm.2>Khuyn khch cc c nhn tham gia tho lun.
3> By t quan im c nhn cho d n khng ngnht vi quan im ca a s.
92
Bit lng nghe
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Cn phi tch cc lng nghe kin ca cc c nhn
trong nhm:1> Khuyn khch c nhn by t nhng iu ang
suy ngh.
2> Lm r vn ang khc mc.3> a vn ra tho lun.
4> Tm tt li ni dung va nghe r rng hn,nhng im ng v bt ng tip tc tho
lun.5> By t s ng thun ca nhm.
93
Bit lng nghe (tt)
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Cc thnh vin c th ng h quy tc lng nghe
mc cao:1> C kin sau khi thuyt trnh phn tch xong.
2> Sn sng hc hi v thc thi nhng kin v s
kin.3> Xy dng m hnh v k nng lng nghe hiu qu(vd: lp li li ni).
4>Tm tt nhng khc bit v tha nhn khi c
quan im khc bit gia cc thnh vin.
94
Gii quyt s bt ng
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Cc bt ng c th gii quyt bng cch:
1> Duy tr c mc tiu, phng php phn tchnhng im khc bit.
2> Linh hot v m rng tt c cc quan im.
3> S dng tnh hi hc xoa du tranh lun qugay gt.
4> Cn cn nhc v lm r nhng quan im mkhng c chp thun ca cc c nhn khc.
95
ng thun
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Vn trng tm nhm hot ng hiu qu l to
s ng thun. Nhm nn s dng k thut tc ng thun khi:
1> Khng c tr li r rng.
2> Khng c chuyn gia duy nht.3> Cam kt thc thi quyt nh l quan trng.
4> thi gian cho php.
5> Quan trng nht l quyt nh c gi tr thi gianv th hin s n lc i hi s ng thun thts.
96
ng thun (tt)
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Quyt nh s ng thun trn c s:
1> Nhn mnh cc nguyn nhn v data.2> Khng s dng cc th on ra quyt nh ca
ngi khc.
3> Tm tt theo giai on v kim tra tnh kh thicc quyt nh.
4> Cc c nhn sn sng thc thi quyt nh mc dvn cn bt ng.
5> Trong hi tho, mi ngi iu c phiu bu mbo tt c cc quan im c cp.
97
M rng giao tip v to lng tin
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To nim tin m ch rng ngi ta gi li ha, ni
tht hon ton, gi li v hnh ng mt cch co c.
M rng giao tip v to lng tin pht trin theothi gian.
Thc thi cam kt khi ngi ta k vng chng.
Trn trng nhng cam kt.
a ra cc nh gi trung thc.
Duy tr s ttin, nhl p lc i hi v k vng.
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Nhim v v trch nhim r rng
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1> Nhim v khng r rng dn n mong i
khng thc v c kh nng mu thun.2> Khi nhm gm cc thnh vin c khc bit v vn
ha.
3> Nhim v v trch nhim phi p ng ng lutv qui nh.
4> Xc nh r nhim v v trch nhim cho phpcc thnh vin bit c nhim v c th ca h
khi tham gia tc nghip.
100
Khuyn khch c sng to
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To mi trng lm vic khuyn khch ssng
to v pht minh sng kin mi.Ghi nhn v trn trng tt c cc kin ng gp
hon thin v pht trin nhm bn vng. Cn
c nhng bui tho lun v phn tch nhng kin kh thi v loi b nhng kin bt kh thi.
Lun bit hoan nghnh tnh a dng ca cc quanim v tng, ri li bui tranh lun i nch thng nht.
101
Chia s vai tr lnh o
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1> Lnh o bng nh hng v tn nhim thay vbng mnh lnh.
2> Gii quyt nhng mu thun li ch v ghen t
gia cc thnh vin.3> Thng tho vi lnh o cc n v khc c
i din tham gia vo nhm.
4> iu phi dn.
102
Chia s vai tr lnh o (tt)
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5> T chc cc bui hp sao cho thun tin nht. Vd: teleconference, web conference, face-to-facemeetings.
6> Kim tra thc t, nh gi tnh kh thi ca cc tng mi.
7> cng vic m bo ng tin , lnh o i
lc phi y thc quyn hnh cho ngi tn nhimtrong nhm
103
Cn linh hot
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Mi thnh vin phi c kh nng thc hin vai trca mnh ch t cng nh ngi khc.
Mi ngi phi c phn cng nhim v hnh
ng ch ng trong nhm.
D vic kh n u nhng nu c s ng lngca ton nhm th u c th hon thnh.
104
Cn linh hot (tt)
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Mi ngi u c phn cng nhim v r rngt u n cui.
Mi ngi u c khuyn khch lm theo
phng cch hiu qu nht ca mnh
105
Pht trin mi quan h bn ngoi
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1> Xy dng cc mi lin h bn ngoi gip cho cng
vic ca nhm thun li.2> Chia s thnh qu t c vi nhng ngi tr
gip bn ngoi.
3> Thng bo v nh gi vai tr quan trng canetwork trong tng tc nhm
4> Khuyn khch s phn hi trung thc tkhchhng, i tc, v nh ti tr.
106
a dng loi hnh hot ng
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Trong bi cnh hin tai, chng ta c th k vng cc
thnh vin s mang n loi hnh rt a dngThnh cng nhm ph thuc mc nh hng t
a dng vn ha v chc nng.
Nhm cn nhiu gii php khc nhau ng uvi nhng ththch quan trng.
Tnh a dng ha loi hnh l nhn t quan trngtrong sng to v nng cao kh nng thc hinca nhm.
107
T nh gi
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nh k, nhm cn t chc hp nh gi qu trnh
thc hin. Nhng cu hi cn quan tm gii quyt:1> Th mnh ca nhm l g?
2> Nhm ang tin trin tt khng?
3> Nhng hot ng no cn ngng li bi v lm gimhiu qu chung?
4> Cc gii php no cn thc hin nng cao hiu quhot ng?
5> Cc hot ng no cn tip tc?
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Khi nim tnh cch c nhn (tt)
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3> Mi ngi c kh nng bc l tt c cc tnhcch. Nhng rt kh c s nhm ln gia cc tnhcch c nhn.
4> Nhn chung tnh cch c nhn c th thay i dotc ng bi yu t bn ngoi
110
Tnh cch thnh vin
Cc thnh vin lm vic thng c phn lm bn
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Cc thnh vin lm vic thng c phn lm bnloi chnh
111
Tnh cch thnh vin (tt)
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Ngi ng gp - theo hng nhim v cung cp
k nng v k thut, data v thc y hot ngtheo chun mc.
Ngi hp tc - hot ng theo mc tiu xc nh,
c tm nhn chin lc.Ngi giao tip - lm vic theo hng xl tnh
hung, bit lng nghe, ng vin v gii quyt
xung t.Ngi thch thc - tham gia phn bin, v m
ng cho nhng sng to mi.112
K nng lm vic nhm
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ng hnh Loi b
Trch nhim c nhn Tnh ho danh
Pht huy kh nng thc ynhm
Bnh ngi sao
To dng s cnh tranh cngpht trin
Ph hy s cnh tranh
Pht huy kh nng ha nhp C chp
Kh nng to tm trng vuiv
Khng kh lm vic cngthng
Kh nng lm hi lng lnho mi
C gi l li lm vic theongi tin nhim
113
S quan tm ca nhm
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Ba kha cnh quan trng m cc nhm cn duy trv quan tm:
1> Nhim v-chnh l cng vic nhm phi honthnh. Nhm s tht bi nu nh nhim v khngt c.
2> Nhm-cc mi quan h gia cc thnh vin cnc vun p v duy tr khi thc thi nhim v.
114
S quan tm ca nhm (tt)
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3> Tnh cch c nhn-cc l do mi ngi thamgia vo cng vic khc nhau. Nhng khi trthnhthnh vin, c nhm s c mc tha mn nht
nh thc thi nhim v. Mt s thnh vinmun i u, s khc cn sgip .
115
Pht trin mi quan h ca nhm
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Pht trintnh cch
c nhn
Pht trinnhm
Pht trincng vic /nhim v
116
Chia s trch nhim
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Good leadership is key to a teams success, butsuccessful leaders are dependent on their followers(Grint, 2005).
C mt c hi chia s trch nhim l mt trongnhng khi nim thng gp khi nghin cu hotng ca nhm.
Tuy nhin, cc trch nhim cn phi c xem xtv nh gi mc quan trng khc nhau.
117
Chia s trch nhim (tt)
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Vi s h trv tn trng trong nhm, cc thnhvin c th cng hin y ttin, dn thn vo vicnan gii, pht trin tnh cch c nhn, chuynnghip v hon ton chu trch nhim vic mnhlm
Chp nhn vn ha ca nhm bng cch lm victrung thc v bnh ng cho nhm thay v li chbn thn.
Pht trin nng lc lm vic cng nhau v snsng hc hi ln nhau.
118
Chia s trch nhim (tt)
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Lm vic theo hng quyt nh c ng
thun.C quan im ci m v nhim v v tr ngi, bao
gm ng u vi sthay i v th nghim
phng php & tng mi.Hnh ng c trch nhim vi nhau.
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Lnh o nhm hiu qu
120
nh ngha v lnh o
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Lnh o l ngh thut thc y mt nhm ngihnh ng hng ti mc tiu chung. MahatmaGandhi.
Lnh o l kh nng dn dt con ngi sn sngvt qua nhng thi im kh khn.
Lnh o l hnh ng, khng phi v tr.Donald H. McGannon
121
Vai tr ngi lnh o nhm
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Gia tng vic s dng chc nng an xen canhm
Vt qua thch thc v vn ha, hn ch v kinh
nghim lm vic ca thnh vin.
Tn dng ti a vic h tr k thut trong iuhnh cng vic.
Gii quyt tt cc xung t li ch trong nhm.
122
Vai tr ngi lnh o nhm (tt)
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C kh nng chu ng trong mi trng lm vicp lc cao.
C tm nhn bao qut, phn on v iu chnhkp thi hot ng ca nhm mt cch hiu qu.
To c stn nhim trong nhm, ngoi nhmv cc i tc.
123
Thnh cng nhm-Xy dng chinlc cho ngi lnh o
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lc cho ngi lnh o
Nhanh chng hiu bit v cc c nhn trong nhm.
Xc nh mc ch ca nhm.
Lm r vai tr v trch nhim.
Thit lp nhng chun mc.
Pht tho k hoch: S mnh, mc tiu, xy dngcc chin lc ngn v di hn.
124
Thnh cng nhm-Xy dng chinlc cho ngi lnh o (tt)
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lc cho ngi lnh o (tt)
Khuyn khch tho lun v t cu hi.
Chia s v nh gi cao nhng thnh qu.
Tham gia hot ng nhm.
nh gi hiu qu hot ng v nhng tn ti.
125
Gii quyt mu thunM hnh DISC
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DISC: Dominance-Drive-Direct, Influence,Steadiness or Stability,Compliant,
Conscientious, orCautious.
William Moulton
Marston cha ca mhnh DISC
M hnh DISC
126
Gii quyt mu thun (tt)
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Mu thun thng xut pht tva chm gia ccc nhn c tnh cch ring.
I-type vs. C-type theo m hnh DISC
Nhim v chng ta phi hiu c c im cbn ca tnh cch ring gii quyt mu thun.
127
Gii quyt mu thun (tt)
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Gii quyt xung t trn c s hiu r hnh vi vtnh cch c nhn s mang li hiu qu hot ngcao.
Vic can thip kp thi v ng n s nh hngtch cc n hot ng ca nhm v p ng csmong i v nhu cu ca cc thnh vin.
128
Xung t nhm
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Xung t dng C
Xung t v nhn thc Tp trung vo cc vn kt hp vi nhng ci tin trong hot
ng nhm Xung t dng I
Xung t cm xc Tnh cm, bt ng c nhn
Kt hp vi s gim st hot ng canhm
C hai dng thng xy ra ng thi129
Gii quyt vn trong nhm
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1. Lm thm nhun tinh thn ng i
2. Nhn ra cc vn
3. Chuyn tr vi tng ngi
4. C x vi ngi gy ra vn 5. Gii quyt mu thun
6. S dng cch gii thch vn
130
Lm thm nhun tinh thn ng i
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Hy cho cc thnh vin tho v phn vic ca
h.
a ra nhng mc tiu c bit c tnh ththchsc mnh ton nhm.
Khuyn khch ton nhm thng tin r cho nhaubit cc vn v lun khen h (nu ng).
Dnh thi gian tr li chi tit cc bo co vthng tin ca nhm.
131
Nhn din cc vn
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Ton nhm ang gp kh khn m . Bn munmi ngi hp lng vi nhau nhng xem chng hang c nhng bt ho vi nhau hoc bt hatrong ton nhm.
Hy t vn xem nhng rc ri ny nm uhoc du hiu khng tho lng chung
132
Chuyn tr vi tng ngi
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Cn gii quyt cc vn c nhn gia cc thnh
vin vi tinh thn xy dng.
ng vi phn ng vi nhng s vic cho n khibn nm r nguyn nhn.
Nhm no cng c nhng kh khn cn vt qua.
Cn ngn chn kiu li cho ngi khc nukhng n s lm mt tinh thn ng i.
133
Chuyn tr vi tng ngi (tt)
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Lnh o nhm bng tnh tin phong
Lin tc nng cao tm nhn ca ton nhm.
Nhn ra v tn dng nhm hay c nhn c thnhtch xut sc.
Dng mi ti kho lo li cun mi ngi hplc.
134
X s vi ngi gy ra vn
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Sau khi ni chuyn vi ngi gy ra vn , c
th cn c hnh ng xa hn. Hy tch cc tmcch hn gn mi mi quan h. Nhng iu lu :
Hy ni tht nhng g bn thy c.
Hy nhn vn t gc ca nhm.
Hy li dng vn lm n by chuyn i.
Lun lc quan khi gii quyt vn .
135
X s vi ngi gy ra vn (tt)
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Cn l gii quyt vn hn l lm nh tr cngvic ca bn.
Khng nn c chp vi ngi qu qut.
Chnng ny vi bt k ai trong nhm.
ng sao lng mc tiu ca ton nhm.
136
X s vi ngi gy ra vn (tt)
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ng vi nh n sgip bn ngoi.
ng pht l trc nhng cng thng khin vn
trnn t hi hn
137
Gii quyt mu thun trong nhm
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Smu thun c nhn vi nhau c th mau chng
trthnh
vn cho ton nhm.
Hy to iu kin mt hay c hai bn trnh byvi bn c hng xoa du tnh hnh.
Trng hp do li iu hnh ca bn, lc y cntrao i vi ton nhm ni ln hng khcphc.
Vn y l ci thin cch hnh x, trnhmang tnh cht khin trch hoc ph phn.
138
S dng cch gii thch vn
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Coi nhng vn lin quan n cng vic nh
nhng c hi c nhm hc hi v ci thin.
Hy din gii vn c nhm nhn ra chng vhc hi.
C th c mt ngi gii quyt vn v bo coli din bin qu trnh gii quyt v kt qu gii
quyt ra sao.
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PHT TRIN NHM
140
S pht trin ca teamwork
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Tuckman (1965) xc nh 4 giai on pht trin canhm: Hnh thnh (Forming)-Tri dy(Storming)- Qui chun (norming) v Thc hin
(performing)Cc thnh vin v nhng nh qun tr phi lm vic
cc lc xy dng v pht trim teamwork.
141
S pht trin ca teamwork (tt)
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Vic xy dng v pht trin nhm l thc thi mt
chui cng vic c hoch nh r rng baogm 5 bc c bn:
1. Xc nh vn ang thch thc v cc c hi.
2. Thu thp v nh gi d liu
3. Hoch nh cho nhm cc gii php hon thin
4. Hnh ng hon thin chc nng nhm5. nh gi cc kt qu v nh hng cho chu k
tip theo.142
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To c hi c nhn pht trin
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Nhm cng ln v cng d hon chuyn, cc
thnh vin cng c nhiu c hi pht trin nghnghip do vic thay i cc vai tr v c tngtin.
Mc d s tng tin thng theo chiu thng,nhng tay ngh trong nhm li thng tng tintheo chiu ngang, ngha l hc hi ln nhau.
Hy cc thnh vin c quyn tm hng phttrin ch ng cn tr h.
144
Xy dng s nghip
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D bn hay cc ng nghip c vic n unhng vn l mi thnh vin phi bit l h ctrch nhim hon ton i vi s nghip ca h.
Hy khuyn khch cc thnh vin coi vic lm victrong nhm l mt phn ca vic thng tin, lc no cng mra cc c hi mi hc hi, gip
h tin ti trn ng s nghip d h c thuynchuyn i u chng na.
145
Xy dng s nghip (tt)
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Vic xy dng s nghip lun hiu qu hn nu nl ch nhm ca ngi c c cu tin h vngvng bc ti thnh cng.
146
Lm th no nhm c th lm vic tt
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1. Lm vic vi nhiu thng tin hn2. Xy dng nhiu la chn thay th lmphong ph thm cuc tranh lun
3. Thit lp cc mc tiu chung
4. a hi hc vo ni lm vic5. Duy tr cn bng quyn lc
6. Gii quyt cc vn m khng bt
buc c s nht tr
147
Nhng phng php tip cn thng tin
C nhi cch nhm thng tin i nha d l
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C nhiu cch nhm thng tin vi nhau, d ltnh c hay c hn trc. V d nh:
Nhng trao i bt cht gia cc ng nghip.
Nhng phng tin truyn thng nh s ghi nh,bo co, yt th, fax, in thoi.
Cc phng tin in t nh in t, mng nib,
Phim nh hi ngh.148
Chn nhng phng php trao ithng tin
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Th in tl mt phng tin truyn thng giacc thnh vin trong nhm, c iu tin cykhng chc chn.
Cc phn mm c th p ng vc thng tin giacc chuyn vin v nhm.
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Chn nhng phng php trao ithng tin (tt)
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Vic thng tin bng phim nh hi ngh cng hudng, gip cc thnh vin nh gi cc iu b vtrng thi ca ngi khc.
H thng in thoi tt gip thng bo tin tc hihp hay hi gia cc thnh vin nm cc v trkhc nhau.
150
Vn thng tin t ni b
Kh h h t hi h th h l
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Khuynh hng tnhin ca nhm thng ch lu
tm s vng mnh t ti ston tm ton canhm khin nhm c th b yu i: h trthnhcc b, ch bit mnh.
Mun trnh iu ny, h cn da vo nhng bphn khc ngay trong ni b cquan, chng hnkhi cn d liu, h phi nh n b phn my
tnh.
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Duy tr s giao tip
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Cn gilin lc vi nhng nhn vt ch cht ccphng ban khc v bn ngoi cquan, bit chc ail nhng ngi nm cc thng tin c bit.
Dng mi phng tin hin i cp nht ho vson li danh sch ny thng xuyn khi cnbn c th lin h nhgip nhm trong sut
qu trnh hot ng.
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Trnh s trng lp
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Strng lp cc vai tr l vn t hi nhngcquan ln.
Trnh slng ph ny, hy cho lu hnh bng litk ngn v chc nng ca i nhm cho nnhngngi c lin quan, nh c th pht hin strng lp ngay.
153
Thng tin nh thc
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Vic tip cn qu nhiu thng tin khin nhiu khib nhiu, bp mo, t lm xo trn cc mctiu v hiu qu ca nhm.
trnh iu ny, cn gp g m rng hn l thuhp, v ri, nu cn thit, thm tra ngc ln.
154
S cn thn
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ng ra mt nhm chng c iu g bmt gia ccthnh vin ca nhm, m nu c chng qua cng ch gy s ngc nhin th v v n.
Trc khi quyt nh iu g cn gikn, hy hi, cai khc cn bit vn ny?, m nu hra liuc tai hi g khng ?.
Nu y l vn m mi ngi c th bit th c victhng tin thoi mi. Th nhng, nu c iu g cn gikn, lc phi c gi tuyt i.
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Cn trch hnh vi lm tn thngnhm
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Ni chuyn tm pho
Ghen t
Vi ph phn
Ph phn lng can m
ch k
156
Cn trch hnh vi lm tn thngnhm (tt)
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Chy li lm vic
ng ngnh
Ch ngha tiu cc
tha v la di
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Phn III:
Vi iu lu khi lmvic nhm trong thc t
158
Vi k nng lm vic nhm
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i lm ng gi(or sm hn).
Dtr nhiu thi gian hn nh mc.
Hc t ng nghip.Hon thin nhng k nng cn thit.
Hon thnh nhim v ng tin .
159
Vi k nng lm vic nhm (tt)
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n mc v tc phong chuyn nghip.
Tham gia vo sthnh cng ca nhm.
Hnh x mt cch c trch nhim v c lptrng. To c stn nhim ca ngi khc.
160
Trang phc
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Nn mc:
1> n gin th hin c tnh chuyn nghip.
2> Qun o va vn vi vng dng v mu sc hiha to c tnh cch chuyn nghip.
3> u tc gn gng.
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Nhng iu khng ai bo nhng bnphi bit
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Bt c kh khn g cng khngc php u hng.
Khng c ni sau lng sp.
Bn hc leo dy trc khi ngh thay i.
Khng ai thnh cng bng cch nhn ng h.
Dtr thi gian tnh n s. Khng c g tbng phi ni xin li v n tr.
163
Nhng iu khng ai bo nhng bnphi bit (tt)
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tng mi cha chc l cn thit
v tt hn.
Khng tn gu v bn,
bn c cng nh sp c.Khng n mc k d.
ng i khng nht thit l bn thn.
Nn m t cng vic theo nhng nt chnh.
164
Tm li vi k nng lm vic nhm
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Nhng g bn k vng tcng vic mi c thkhc trong thc t.
Cng vic ca bn nn chuyn t tp trung bn
thn sang tp trung mang tnh ng i.
Sp k vng bn c hai tnh cch c nhn v tnhha ng.
165
Tm li vi k nng lm vic nhm (tt)
Hc cch ha nhp vn ha v phong tc ca
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Hc cch ha nhp vn ha v phong tc ca
nhm v cng ty.Hc nhng qui lut khng thnh vn bng cch
quan st v lng nghe ng nghip.
C gng thch nghi trong nm u tin tip cncng vic.
Nu bn khng th sng hi ha vi cc thnh
vin ca nhm hon thnh trch nhim ca