0,32

0,27

0,23

2015

2016

2017

19,8

14,9

13,7

2015

2016

2017

4,74 2017 4,30 2018OUR OBJECTIVE 2018

FUEL DELIVERY BIOMASS-FIRED BOILER HOTEL

3,19

2,67

2,31

2015

2016

2017

Customer satisfaction ratings 8,30

Customer satisfaction ratings 8,20

Customer satisfaction ratings 7,80

Customer satisfaction ratings 4,50

Award winner for the 3rd consecutive year

2015 2016 2017

Women Employees 19% 23% 24%

Men Employees 81% 77% 76%

Women Managers 4% 4% 5%

SGS Spain – Hospitality H&SAnnual health, safety & security auditContractual obligation of TUI Group

Cristal UK – Hygiene, Safety & SecurityMonthly health, safety & security audits

Contractual obligation of TUI Group

Labomag MoroccoMonthly analysisHealth & Safety

TEF TunisiaAudit & TrainingFire & Security Athena Surveillance

Morocco Security Society

Draw me the earth Bush plantingBottle caps collection

SOS CHILDREN’S

VILLAGE

To provide a home and

family to orphaned and

abandoned children

RIAD ZITOUN

SCHOOL

For the development of rural

youth:

To provide education to young

women and girls from rural

areas, an hotel training to help

them develop socially.