prospects services ltd delivering the work programme
TRANSCRIPT
Prospects Services Ltd
Delivering the Work Programme
Prospects Services Ltd
• Largest provider of Connexions Services
• Largest provider of Next Step Services
• Ofsted Inspection Service provider
• OLASS
• Prospects Events• CfA• Gabbitas• Education
Resources• Welfare to Work
provider
Work Programme Drivers
• Black box approach to ‘worklessness’• Part of “Get Britain Working”• Replaces all current DWP contracts, except
Work Choice and Support Contracts• More customers than ever before
accessing one programme• Payment by results• Shaping the future of ‘Welfare to Work’
Prospects approach to the Work Programme
Performance Criteria
• Each customer group has it’s own target for both performance and sustainability
• Performance measured against referrals• Paid via 3 methods• Attachment• Job Outcome• Sustainability
Prospects Work Programme Principles
• Holistic approach to ‘worklessness’• Removes barriers• Measures and rewards progress• No one gets left behind• Deals with the issues of
‘worklessness’ prior to helping people into employment
The Customer Journey
Customer Journey
Engagement• PRaP referral received• Engagement process begins• TLC & Engagement Team• 90% customers engaged via TLC; 5%
by Engagement Team• Initial Assessment undertaken &
assigned to named Cohort Advisor
The Ascent Programme
A
S
C
E
N
T
Unemployed Employed
Example Ascent DiagramsA
S
C
E
N
T
A
S
C
E
N
T
A
S
C
E
N
T
Initial Assessment
Following interventions
Referral to
EST
Customer Journey
• 1:1 Advisor appointment booked for within 5 days of initial assessment
• Advisor will guide customer through their time on programme
• Agree & negotiate interventions• Agree & sanction ‘rewards &
consequences’• Contact every 2 weeks• Access the Customer Portal
Ascent Interventions
• Reality Camps • Heroes to Inspire • Ascent Skills Enhancement Projects• Motivational Speakers• Aspiration – Consequence & Reward• Relocation, Relocation, Relocation• Ascent Sports Teams
Ascent Interventions
• Achievement Projects• 36 Ascent Workshops• Come Dine With Me• Life Checks• Community Events• Ascent Radio• Well Being Groups
Ascent Assessment
Customer’s Progress
• Attended 1:1 appointments • Attended a variety of interventions • Accessed learning & development
opportunities• Undertaken a ‘reward activity’• Taken part in ‘Skills Enhancement Project’• Customer continues to attend and
confidence grows• Referred to an ESTA
Referral to ESTA
• Team tasked with placing customers in real vacancies
• Prospects Work Trials• Prospects Employer Engagement
Activities• Targeted for job sourcing & customer
placing• Encompasses Post Employment
Support
Post Employment Support
• TLC undertaking Welfare in Work support calls
• Weeks 1 – 4 Weekly• Weeks 5 – 26 Fortnightly• Week 27+ Bi Monthly• Issues referred to ACA or ESTA – active
solutions focussed approach• If customer leaves work, returns to Work
Programme if within 104 weeks
Issues Faced
• Work Programme cannot fund everything
• High level of Ministerial oversight• High levels of risk for Primes and
supply chain partners• Partnership approach required• Cohesiveness & integration into
current & future strategies required
Questions
• Any questions?