proposal for starting one year post graduate diploma human...

VEER NARMAD SOUTH GUJARAT UNIVERSITY

DEPARTMENT OF HUMAN RESOURCE DEVELOPMENT

Syllabus for PGDHRM Program (Choice Based Credit System)

PGDHRM of 20

Proposal for starting One year Post graduate Diploma

in

Human Resource Management

Students’ Handbook Post-Graduate Diploma in Human Resource Management

2014

Department of Human Resource Development Veer Narmad South Gujarat University, Surat




PGDHRM_Syllabus 1

Introduction: The department of Human Resource Development is playing a significant role in

educating and providing a continuous stream of trained manager to industries at large. The

department instituted first of its 2 years post graduate programme, Master of Labour Welfare in

the academic year 1986-87. In the year 1995-96 the department instituted two year full-time

Master of Human Resource Development Programme. (MHRD) the first of its kind in the

Western Zone of India. Comprising of Rajasthan Madhya Pradesh, Gujarat and Maharashtra

State. This course is receiving overwhelming response till date. The Department has also started

1 year Post graduate Diploma in Research Methodology course in the academic year 2007-08. In

the academic year 2008-09 the department started 3 year MHRD evening course.

Going a step further the department would like to start Post graduate Diploma in Human

Resource Management.

Objectives: This One year Post Graduate Diploma in Human Resource Management is designed

to

To make students aware of the real needs of the fast growing and changing HR

environment.

To provide an opportunity to study to those who are working in HR field but do not

possess a professional qualification.

To provide an opportunity to study to those who want to make career in HR field.

To cater the need for HR qualified person for the industries in South Gujarat.

While offering this program, a perfect balance is maintained between the intellectual stimulation,

practical application and theoretical studies.

Course duration: One year divided into two Semester

Admission time: As per the announcement by the Department of Human Resource

Development.

Eligibility criteria:: Graduate from any UGC recognized University.

Total Seats: 30 (thirty) Regular

30(thirty) External

05 (five) seats for Veer Narmad South Gujarat University Surat Teaching or

Non teaching Employees working in University including post-graduate

department situated in Veer Narmad South Gujarat University Campus Udhna

Magdalla Road Surat.

Medium of Instruction: English.

Selection Procedure: If the number of student’s applications exceeds number of seats for this

Post graduate diploma course, than Students to this course will be selected on the basis of their

score in written Test and personal interview organized by the Department of Human Resource

Development.

Students pursuing any other course can simultaneously pursue this post graduate diploma in

Human Resource Management as per the norms of the Veer Narmad South Gujarat University.




PGDHRM_Syllabus 2

Student can pursue this course as an external student and can appear in examination fulfilling

other requirements of the course.

Students found weak in certain skills will have to pursue foundation courses offered on at the

Department of Human Resource Development Veer Narmad South Gujarat University Surat.

Programme Structure:

This programme will be 1 year (two Semester) programme. The Course structure will be

as follows.

Semester I :

Paper Code Subjects No. of

Credits

PGDHRM-01 Human Resource Management 4

PGDHRM-02 Organisational Behaviour. 4

PGDHRM-03 Organisational Development. 4

PGDHRM-04 Labour Laws 4

PGDHRM-05 Industrial relations 4

PGDHRM-06 Optional Paper 4

Total Credits of Semester I 24

Optional Paper: The student will have to select One optional paper from the following:

Sr. No. Paper

1. Communication Skills.

2. Foundations of Statistical Analysis.

3. Foundations of Computer application.

4. Office Management.

Note: Some of the topics in the optional paper will be exclusively based on Self study.

Semester II :

Paper Code Subjects No. of

Credits

PGDHRM-07 project training in HR department of any company. 8

Total Credits of Semester II 8




PGDHRM_Syllabus 3

PGDHRM-01: Human Resource Management Semester – I Course Objectives:

The subject will allow students with little or no prior knowledge of a working Personnel Management function to understand the methods and techniques of the discipline and to allow the students to move into a greater analysis of the specialize functions.

Course Content: UNIT I: Introduction Definition, Objectives and Significance of Human Resource Management, Evolution of Human Resource Management, Nature, Scope and Functions of Human Resource Management, Role of Human Resource Management In Industry, Challenges of Human Resource Management, and Introduction to Human Resource Development. UNIT II: Manpower Planning Recruitment and Selection Meaning and Definition of Manpower Planning, Objectives and Importance, Process of Manpower Planning.Concept of Recruitment, Sources of recruitment, Method or Technique of Recruitment, Recruitment Practices in India, Selection and Selection Procedure. UNIT III: Training and Development Concept of Training and Development, Objectives and Importance of Training, Identification of Training Needs, Designing and Conducting training, Types of Training Methods, Evaluation of Training. UNIT IV: Performance Management Concept of Performance appraisal, Importance of Performance appraisal, Process and methods of Performance appraisal, Limitations of performance appraisal Concept of promotion, Types of Promotion, Promotion Policy, Types of Transfer and Separation. The Concept of Career, Career Stages Effective Career Planning.

REFERNCES 1. Tripathi P.C; (1999)Personnel Management and Industrial Relations, Sultan Chand. 2. Kumar N; (2001) Personnel Management and Industrial Relations, Anmol. 3. Davar Rustom; (1996) Personnel management and Industrial relations, Vikas. 4. Monappa Arun; (1995) Personnel Management, TMH. 5. Dwivedi R.S; (1997), Managing Human Resources Personeel Management in Indian Enterprises

Galgotia. 6. Aggarwal L.N; (1998)Personnel management, Excel. 7. Memoria C.B; (2000) Personnel Management, Himalaya. 8. Rao V.S.P; (2002) Human Resource Management, Excel. 9. Aswathappa K. (2006) Human Resource Management, TMH.




PGDHRM_Syllabus 4

PGDHRM-02: Organizational Behaviour Semester – I Course Objectives: The objective of this paper is to familiarize the students with basic behavioral process in the organization. Course Content: UNIT I: Introduction Organization as Social System, Definition and Scope of Organizational behavior, Discipline contributing to Organizational Behavior, Historical perspective of Organizational Behavior, UNIT II: Causes of human behavior Biological foundations of behavior, Causes of human behavior, inherited characteristics of behavior, Environmental effect on behavior, UNIT III: Personality Meaning & Determinants of Personality — Approaches to Personality — Types of Personality — Attitudes & Values - Job Satisfaction, - Organizational Culture — Impact of Organizational Culture — Meaning and UNIT IV: Importance of Perception — Different types of Perceptual Distortions and their Impact - Meaning and Formation of Groups — Importance of Groups - Group Dynamics — Dysfunctions of Groups - Conflicts in Groups - Change Management — Resistance to Change - Business Ethics.

REFERNCES

1. Singh Nirmal(1983) Managing behaviour in Organisations, Deep & Deep. 2. Feldman Daniel C, Arnold Hugh J (1988) organizational Behaviour, McGrawhill. 3. Robins Stephen P. (1994) Essentials of Organisational Behaviour Prentice Hall. 4. Pareek Udai (1996) Organisational Behaviour Processes, Rawat. 5. Rao V S P (1991) Contemporary Studies in Organisational behaviour, Discovery. 6. Tyagi Aehna (1998) Organisational Behaviour, Excel. 7. Greenberg Jerald, Baron Robert A (2004) Behaviour in organizations, Pearson. 8. R.S.Dwivedi (2005) Human Relations and Organisational Behaviour, McMillan. 9. Newstrom John W, Davis Keith (1998) Organisational Behaviour:Human Behaviour at Work,

TMH.




PGDHRM_Syllabus 5

PGDHRM-03: Organizational Development Semester – I Course Objectives:

The main objective is to acquaint the students with the theoretical aspects of organizational change and development and to develop the skill of applying the knowledge acquired to the practical problems of the change mechanism in an organization. It also aims at enabling them to take up research in the same field if necessary.

Course Content: UNIT I Organizational Change: Introduction, Nature and characteristics of organizational change, Definition, Meaning of organizational change, Importance of effective change in an organization, Forces to change, Models Kurt Levin’s three step model and Action Research Model, Resistance to change: resistance to change and forces for resistance to change, overcoming resistance to change.

UNIT II Organizational Development: Introduction, Historical development of the concept of Organizational Development. Nature, Definition, Meaning of organizational development, characteristics of organizational development, objectives of OD, assumptions and values of OD, OD process, OD in present context. Diagnosis: Process of Diagnosis. Marvin Wizboards’ Six Box Model for Diagnosis

UNIT III OD interventions: Need for intervention, Factors to be considered when planning and implementing an OD intervention, Classification of OD Interventions, Results of OD interventions, sensitivity training, grid organization development, survey feedback, Process consultation, Third party peacemaking, system 4 management, transactional analysis, success and future of OD. Strategies for success of OD program.

UNIT IV Competencies of an OD consultant, International Organisational Development code of Ethics, Ethical issues and guidelines for OD professionals, Issues in consultant client relation ships. OD in context of liberalization. OD in Public Sector Cases:

(1) OD activities at Maruti Udhyog Ltd. (2) OD activities at Brooke Bond India Ltd. (3) OD at HMT




PGDHRM_Syllabus 6

REFERNCES

(1) French Wendell L, 1998: Organizational Development- Prentice Hall of India, New Delhi. (2) Ramnarayan S., Rao T.V. and Singh Kuldeep,1998: Organization Development Interventions and

Strategies- Response Book, New Delhi (3) Laxmi Devi,1998: Organizational Development- Anmol Publications Pvt. Ltd. - New Delhi (4) French Wendell and Bell,2001: Organizational Development- Prentice Hall of India Ltd., New Delhi (5) Wendell L French, Cecil H Bell.jr.,Veena Vohra,2006 Organizational Development Behavioral Science

Interventions for Organizational Improvement, Pearson Education Inc New Delhi. (6) Donald Brown and Don Harvey, 2006 An Experimental approach to organizational Development,

Pearson Education Inc New Delhi.




PGDHRM_Syllabus 7

PGDHRM-04: Labour Law Semester – I Course Objectives: The objective of this paper is to familiarize the students with basics of Labour Laws. Course Content: UNIT I:

1 Child Labour Prohibition Act Introduction: The Declaration of Rights of Child, 1959, International Convention on the Rights of Child, 1989; Rights of Child and the Indian Constitution; Object and Scope; Definitions; Prohibition of Employment of Children in Certain Occupations and Processes; Regulation and Conditions of work of Children Penalties; procedure relating to offences; Appointment of Inspectors; Amendments of Act. UNIT II:

2 Payment of Bonus Act, 1965 Introduction, Scope and Application, Definitions Concept of Bonus – Computation of Bonus Offences by Companies 3 Workmen’s Compensation Act, 1923 Introduction; Main features of the Act; Definitions; Employer’s liability for compensation; Workmen’s compensation; Commissioners Rules; 4 Maternity Benefit Act, 1961 Extent and Commencement,; Application; Definitions; Women Labour: Maternity Benefit-Equal Remuneration, Protective Provisions for women UNIT III:

5 Payment of Gratuity Act, 1972

Introduction Scope and Application; Definitions Payment of gratuity; Inspectors; Recovery of gratuity; Penalties; Protection of gratuity. UNIT IV:

6 Equal Remuneration Act Introduction; Definitions; Act to have overriding effect; Payment of Remuneration at Equal Rates to Men and Women; Workers and Other Matters; Duty of employers; Inspectors; Penalties Offences by companies.

7 Domestic Inquiry and Principles of Natural Justice Enquiry; Nemo in popria causa judex; esse debet; Audi alteram partem;




PGDHRM_Syllabus 8

REFERNCES

1. Prasad H and Kharbanda V.K.(1987) Labour Laws Digest, Law Publication. 2. Misra Surya Nrayan, Misra Sudhir Kumar(2001) Labour and Industrial Laws, Cenral Law. 3. Garg Ajay (1989) Labour Laws one should know,Nabhi. 4. Bhatia S.K (2001) Labour and Industrial laws, Deep and Deep. 5. Malik P.L. (2004) labour Laws, ECB. 6. Misra S.N. (2006) labour Laws, Central lawhouse.




PGDHRM_Syllabus 9

PGDHRM-05: Industrial Relations Semester – I Course Objectives:

The main objective is to introduce concept, system, and practices of Industrial Relations in Indian context and to make students understand major industrial Relations functions at various levels of organization and to develop their skill to analyze present and future trends in Industrial Relations practices. It also focuses on providing knowledge and skills necessary for HR managers to work competently in changing organizational and social environment.

UNIT I Industrial Relations: Definition, Three players in Industrial Relation System, Approaches to Industrial Relations Importance, Scope and Components of Industrial Relations, Factors affecting Industrial Relations, Characteristics of Indian Industrial Relations System. Impact of Globalization on Industrial Relations. UNIT II Grievances: Meaning, Definition, Causes of grievances, Procedure for Settlement and Model grievance procedure. Industrial Disputes: Definition, Classification of Industrial Disputes, Causes of Industrial disputes, Impact of Industrial dispute. Industrial Unrest: Strike, Lockouts, Typology of Strikes, Illegal strikes, Prevention of strikes. UNIT III Tripartite Bodies: The Indian Labour conference, Its importance and role in maintaining industrial relations, code affecting industrial relations, Impact of International Labour Code in industrial relations. Bipartite Bodies: Work committee and Joint, Management councils-its compositions and Functions. Standing Orders: Meaning, Objectives and Evolution of Standing orders. UNIT IV Collective Bargaining: Meaning, Main Features of Collective bargaining, Importance, Principles of Collective Bargaining, Collective Bargaining agreements at different levels. Settlement Machinery: Conciliation, Arbitration and Adjudications. Labour Welfare: Concept, Features and Need of Labour Welfare officers, His contribution in Industrial Relation maintenance.

1. Mishra L.: Case laws on Industrial Relations issues and implications- Excel Books, New Delhi 2006 2. Bhalia S.K.: Constructive Industrial Relations and Labour Laws- Deep and Deep, New Delhi 2003 3. Mathur T.N: Industrial Relations in Public Sector- Arihent Publishers, Jaipur 1990.




PGDHRM_Syllabus 10

Optional Paper: The student will have to select One optional paper from the following:

Sr. No. Paper

1. Communication Skills.

2. Foundations of Statistical Analysis.

3. Foundations of Computer application.

4. Office Management.

Note: The optional paper will be exclusively based on Self study




PGDHRM_Syllabus 11

Optional subject -01: Communication skills Semester – I

Course Objectives:

To enable the students to become aware of their communication skills and sensitise them to

their potential to become successful managers

To introduce them to some of the practices in managerial communication that are in vogue

To help them acquire some of the necessary skills to handle day-to-day managerial

responsibilities, such as making speeches, controlling one-to-one communication, enriching

group activities and processes, giving effective presentations, writing letters, memos,

minutes, reports and advertising,

To help them in maintaining one’s poise in private and in public To build their confidence

and to install competitiveness by projecting a positive image of themselves and of their

future.

Course Content:

UNIT I

Introduction: Role of communication – defining and classifying communication – purpose of

communication – process of communication – characteristics of successful communication –

importance of communication in management – communication structure in organization –

communication in crisis.

Non-Verbal Communication: barriers to communication – non – verbal communication

Listening: Effective Listening – Telephone and Teleconferencing

UNIT II

Written Communication: Purpose of writing – clarity in writing – principles of effective

writing – approaching the writing process systematically – The writing process for business

communication – Pre writing – Writing – Revising – Specific writing features – coherence –

electronic writing process.

Business Letters and Reports: Introduction to business letters – writing routine and persuasive

letters – positive and negative messages- writing memos – what is a report purpose, kinds and

objectives of reports- writing reports

UNIT III

Case Method of Learning: Understanding the case method of learning – different types of cases

– overcoming the difficulties of the case method – reading a case properly (previewing,

skimming, reading, scanning) – case analysis approaches (systems, behavioral, decision,

strategy) – analyzing the case – dos and don’ts for case preparation.

UNIT IV

Presentation Skills: What is a presentation – elements of presentation – designing a

presentation; Advanced visual support for business presentation- types of visual aid.

Negotiations Skills: What is a negotiation – nature and need for negotiation – factors affecting

negotiation – stages of negotiation process – negotiation strategies.




PGDHRM_Syllabus 12

Employment Communication: Introduction – writing CVs – Group discussions – interview

skills – Impact of Technological Advancement on Business Communication – Communication

networks – Intranet – Internet – e mails – SMS – teleconferencing – videoconferencing

Group Communication: Meetings – Planning meetings – objectives – participants – timing –

venue of meetings – leading meetings.

Media Management – the press release- press conference – media interviews – Seminars –

workshop – conferences.

Business etiquettes.

REFERNCES

1. Basic Business Communication – Lesikar Flatley

2. Essentials of Business Communication – Rajendra pal, J.S. Korlahalli, Sultan chand &

sons

3. Business Communication today – Sushil Bahl, Sage Publications




PGDHRM_Syllabus 13

Optional subject 02 - Foundations of statistical analysis Semester - I Course Objectives: The course aims at providing the student an opportunity to understand the use of statistics. It give an overview and understanding of the basics of statistics. Course Content: UNIT I statistics in social science research; The nature of Social Science Research; Different stages of Social Science Research; Functions & limitations of Statistics Basic Statistics; Classification of data; Diagrammatic and Tabular presentation; Proportions, Percentages, Ratios and Rates UNIT II

Descriptive Statistics; Measures of Central Tendency ; Obtaining the Mean, Mode, Median and

its illustrations; Comparing the Mean, Mode, Median; Measures of dispersion; The Range,

Mean Deviation, the variance and Standard Deviation; Comparing the Measures of Variability

and their applications

UNIT III

Economic Statistics; Correlation and Coefficient of correlation; Different methods of measuring

correlation: Scatter Plot, Pearson and Spearman Correlation co efficient; Simple linear

Regression, R2

UNIT IV Probability distributions; Meaning and use of probability distributions; Basic probability distributions:

Binomial, Poisson, Normal; Testing of Hypothesis; Null and alternative hypothesis; Level of

significance; Role of Probability distribution; Student’s t-test, F-test and Z-test; Exposure to

statistical packages like Minitab, SPSS & E-views etc.

REFERNCES

1. Levin Jack and Fox (2006), Elementary Statistics in Social Research, 10th

edition,Pearson.

2. Levin Richard I, (2007) Statistics for Management, Pearson Education, New Delhi

3. K.K. Sharma(2011), Statistics in management Studies, Krishna Prakashan Media (P) Ltd.

4. Anderson David R, (2007) Statistics for Business and Economics, Thomsan

Learning,New Delhi.

5. Edward W. Minium, (2005) Statistical Reasoning and Psychology and Education, John

Wiley and Sons, New York.

6. Keller Jerald, (2007) Statistics for Management and Economics, Thomsan Learning,New

Delhi.




PGDHRM_Syllabus 14

7. Levin David M (2006) Statistics for Managers Using Microsoft Excel, Pearson

Education New Delhi.

8. Levine David M; Kehbiel, Timothy C and Berenson M L (2003), Business Statistics: A

first Course, Third Edition , Perason.




PGDHRM_Syllabus 15

Optional Subject 03 - Foundations of Computer Application Semester - 1 Course Objectives: The course aims at providing the student an opportunity to understand the use and applicability of computer. It give an overview and understanding about computer, and will give students the opportunity to learn use and applicability of computer software. Course Content: UNIT I Fundamentals of Computer

Introduction, Need of computers, Parts of a computer, Components of a pc, Storage media – the

disk, the printer, the scanner, the modem, Different types of computers, Hardware and software,

Installing software, setting up a printer, Buying a good computer Introducing windows 7

Windows 7 requirement, Desktop in windows 7, Opening an icon from the desktop, Short-cut for

program

UNIT II Managing files in Explorer

Opening the explorer program, Parts of the explorer window, Working in explorer, Opening and

closing a folder in explorer, Opening and closing file in explorer, Saving file, Printing file,

Creating new sub-folder through explorer, Copying a file renaming a file, Copying and renaming

sub-folder, Moving file and folder, Deleting file and folder, Removing content of Recycle Bin,

Closing explorer Familiarizing Accessories

Opening WordPad Program, Entering text in WordPad, Editing text in WordPad, Saving

WordPad Document, Printing document, Opening Paint program, Work in paint, Selecting tools,

Choosing a Font, Choosing a Font size, Choosing a form for d text, Adding styles in the text,

Selecting colors, Saving a paint file, Printing a paint file, Quitting a paint program, Calculator Working in DOS

Working DOS, Types of commands, Versions of DOS, Directories and files, Path, DOS

commands

UNIT III Microsoft Word

Word processor Basics, Tabs in Microsoft Word, Saving the document, Printing document,

Changing the size of document, Saving changes made to the document, Checking spelling in the

document, Automatic correction of errors, Creating well formatted document, Setting of

Margins, Previewing and printing document, Setting the page number in document, Specifying

text at the top and bottom of each page, Creating table, Insert rows and columns, Delete rows and

columns, Formatting text, Changing font size, Creating mail merge document, Creating main

document, Modifying records into database Microsoft PowerPoint 2007

Starting PowerPoint, Creating presentation, Saving presentation




PGDHRM_Syllabus 16

UNIT IV Microsoft Excel 2007

Introduction to spreadsheets, Formatting spreadsheet, Functions of Microsoft Excel, Changing

the size of workbook and window, Cell and cell address, Formula bar, Status bar, Component of

an excel, Selecting a command, Types of data, Entering data at a cell Address, Making changes

to the entry, Saving workbook, Formulas using numbers, Formulas using cell address, Define

function, Copying data, Relative and absolute cell address, Copying values, Inserting rows and

columns, Deleting rows and columns, Automatic filling of entries, Aligning data, Erasing a

content of a sheet, Values formatting, Drawing a graph, Naming the sheet, Saving workbook,

Printing graphic sheet, Opening saved graphic sheet, Sorting of data, Adding sheet to workbook,

Renaming sheet, Moving a sheet, Protecting the workbook, Deleting sheet, Saving workbook,

Recovering deleted workbook Microsoft Access 2007

Defining database, Objects of rational database, Macros, Functions of DBMS, Understanding

database, Creating database, Creating a tables, Saving tables, Defining primary key, Adding

validation to a table, Modifying a table, Selecting a field and multiple field, Editing records in

table, Viewing a table before printing, Printing table, Creating relationship between table,

Creating a form using form wizard, Changing size and view of form, Moving through the

records, Adding new field, Edit name of the field, Editing field data in the form, Deleting record

from the form, Renaming form, Creating query on a table, Sorting record, Hiding and Unhiding

fields, Setting and deleting criterion, Saving and closing query, Creating report with report

wizard

REFERNCES

1. Gupta V. (2009), “Computer Course Kit”, Dreamtech, New Delhi

2. Lambert John & Cox Joyce (2009), “Step by Step-Windows 7”, Microsoft Press




PGDHRM_Syllabus 17

Optional subject - 4: Office Management Semester – 1

Course Objectives:

The subject will allow students with little or no prior knowledge of a working office

Management function to understand the methods and techniques of the discipline and to

allow the students to move into a greater analysis of the specialize functions.

Course Content:

UNIT I:

Introduction: Meaning, functions and importance of office management; office management and

organization. Principles of office management and organization. Principal departments of

modern office. Centralization vs. decentralization of office services. Scope and Importance –

Functions of Office Manager – The significance of Office management.; Human Resource

Management – Nature – Objectives and Importance of HRM – Role of HR Managers.

UNIT II:

Office Manager: Qualifications and qualities of office manager. The status of office manager in

total organization. The authorities and responsibilities of an office manger;

Stationery and forms: The design and control of office forms. Control over stationery, forms and

supplies. Measurement of Office work – setting of standards – work simplification – Office cost

– Reduction and control – Methods of cost control - Records management Office Stationery and

supplies – Purchases, recording, storage and issue of stationery. Office Furniture and Machinery

– Different types of furniture.

UNIT III:

Office Automation: Uses and abuses of labour saving appliances. A study of various types of

commonly used appliances i.e. typewriter, duplicator, accounting machines, addressing,

machines, calculator, franking machine, weighting and folding machine, Dictaphone, cash

register, coin sorter, time recorder, photocopier, telephone, facsimile, computer, scanner, printer,

letter opener, time and date stamps etc.

UNIT IV:

Correspondence: Routine of handling mail. Importance of correspondence in business and Govt.

offices. Essentials of good business and official correspondence. Various forms of

correspondence.

Office personnel relations – Morale and Productivity – Motivation of Office staff – staff Welfare

Measures – Handling staff grievances. – Right to Information Act- 2001 – Nature Significance of

RTI. Methods of obtaining data and recording procedures – Collecting information by interview

and observation – presentation of information – procedure of statement of recording – kinds of

office reports –Report writing.

REFERNCES




PGDHRM_Syllabus 18

Reference Books:

1. Arora S. P; Office Organization and Management;Vikas Publishing house 2009

2. Basu M. L; Office Methods and General Knowledge of Commerce; Basu Publishers, 1972

3. Terry G. R.; Office Automation Bombay Taraporevala publishing co.

4. Terry G. R.; Office Management & Control; Illinois : Richard D. Irwin, Inc. , 1958

5. Ghosh P. K; Office Management Principles & Practice Edition : 12th edn., 2010

6. Modem Office Management - I. M. Sahai, Kitab Mahal, Allahabad.

7. Office Management & Secretarial Practice - Sing S P & Sing B. 1987, Gyan Publishing

House, Delhi.

8. Office Organization and Management - Arora, S. P. 1990, Vikas Publishing house Pvt. Ltd,

New Delhi.

9. Office organization and management – N.Kumar & R. Mittal. Anmol Publication Pvt. Ltd.,

New Delhi, Ansari Road New Delhi – 110002

10. Fundamental of office management – J. P. Mahajan, Pitamber Publishing Co. New Delhi.

11. Office Management – Dr A H Lokhandwala & V. K. Behere, Nirali Prakashan, Pune.

12. Office Organization and Management - R. K. Chopda, Himalaya Publishing House, Bombay

13. Office Organization and Management - Reddy & Apponnaiah, Himalaya Publishing House,

Bombay

14. Office Management - P. K. Ghosh, Sultan Chand and Son's, New Delhi.

15. Office Organization and Management - C. B. Gupta, Sultan Chand and Son's, New Delhi.

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