propellerhead: n. a person obsessively devoted to a technical pursuit; computer geek; sometimes used...
TRANSCRIPT
PropellerHead: n. a person obsessively devoted to a technical pursuit; computer geek; sometimes used to describe techies
BRAINSTORM QUICKHELPQUARTERLY WEB SUMMITJANUARY 2014
The End-User Experts Present
Tyler Rogers - QuickHelp Senior Account Manager
Derek Adams - QuickHelp Product Manager
AGENDA
BrainStorm Introduction and Kick Off
QuickHelp – What’s New?
What’s Coming
QuickHelp – Your Internal Marketing Contest
Q&A
Important Announcement: Vouchers
» BrainStorm is now accepting Microsoft Software Assurance Training Vouchers for Demonstration Sessions
INTRODUCTION AND KICKOFF
Manufacturing Time
… Manufacturing Time
… Manufacturing Time
Time doesn’t make itself.
… Manufacturing Time
“Productivity – the goods and services produced from each hour of work, is the magic elixir of economic progress…” - David Wessel, “The Magic Elixir of Productivity,” The Wall Street Journal, Thursday, February 15, 2001, p1.
… Manufacturing Time
0.5% rise in national productivity adds
$1,200,000,000,000 to the Federal Budget over 10 years. - Source - David Wessel, “The Magic Elixir of Productivity,” The Wall Street Journal, Thursday, February 15, 2001, p1.
Minutes That Will Make a Difference
5 10 15 20 25 30 35 40 45 50 55 60$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000
$7,000,000
$8,000,000
Minutes Gained per Week per EmployeeP
rod
uct
ivit
y D
oll
ars
Gai
ned
If each employee saved just 5 minutes per week, an organization of 5,000 employees would save $625,000 a year.*
QuickTips – Build your Productivity
Excel: Sparklines
SharePoint: Exploring Sub-sites
Outlook: Quick Steps
SharePoint: Using the Ribbon
Outlook: Recalling Sent Messages
Windows: Jump Lists
Outlook: Using Resources
GroupWise: Retracting Emails
SharePoint: Navigating the Home Page
Outlook: Mailbox Cleanup
PowerPoint: Searching for ClipArt
Outlook: The Out of Office Rule
Outlook: Signatures
GroupWise: Busy Search
Excel: AutoSum
Windows 7: Sticky Notes
Outlook: Using Instant Search
GroupWise: The Home View in Four Minutes
SharePoint: Document Versioning
Outlook: Spell-Check
Lync: Creating a Contact Group
Word: Moving Text
SharePoint: Sync Your Documents in Outlook
Lync: Creating a Poll
QuickTips – Build your Productivity
Excel: Sparklines
SharePoint: Exploring Sub-sites
Outlook: Quick Steps
SharePoint: Using the Ribbon
Outlook: Recalling Sent Messages
Windows: Jump Lists
Outlook: Using Resources
GroupWise: Retracting Emails
SharePoint: Navigating the Home Page
Outlook: Mailbox Cleanup
PowerPoint: Searching for ClipArt
Outlook: The Out of Office Rule
Outlook: Signatures
GroupWise: Busy Search
Excel: AutoSum
Windows 7: Sticky Notes
Outlook: Using Instant Search
GroupWise: The Home View in Four Minutes
SharePoint: Document Versioning
Outlook: Spell-Check
Lync: Creating a Contact Group
Word: Moving Text
SharePoint: Sync Your Documents in Outlook
Lync: Creating a Poll
The QuickHelp QuickTip …
… Your secret weapon to cultivate productivity.
February QuickHelp QuickTips
» Outlook: Using Tasks» SharePoint: Workflows» Lync: Tagging Contacts for Status Change
Alerts» Windows: Snap Points» GroupWise: Using Tasks
WHAT’S NEW
What’s New
» Office Add-in• Improved Office Load Times• MSI Install Support• Upgrade Support (starting with 3.02.9031)• .Net Client Profile Supported
» SharePoint 2013• O365 Compatability Update
INTERNAL MARKETING CONTEST
You’re All Winners With QuickHelp
Your Marketing Brilliance
Great Prizes for Being Awesome
Submit Your Entries
» New memes» Your own web banner» New QuickHelp email signatures» Lunch and Learns» Orientation presentations for select groups» Unique email campaign» Set up an information booth» Help Desk messaging» … Others!
WHAT’S COMING
Thank You
• “very positive feedback … on the videos and the custom playlists.”
• “Customers really see the value.”
People Love QH
•QuickHelp is the new BrainStorm product leader
Largest LOB
•Nearly all customers renew subscriptions
High Renewals
Continue Momentum
Increase Adoption
Segment Content and People
Learning Platform
Focus on Business Productivity
Segment Content and People
Custom Libraries
Assigned Content
Targeted Content
Reporting
Training is a Process not an Event
Affinity and awarenessDeployment Monday
Skill developmentPerformance support
• Tips-n-Tricks• Quick Start Cards
(w/ Videos)
• Quick Start Cards• Instructor-Led Training• QuickHelp• Live Phone Support
• Instructor-Led Training• Train-the-Trainer• QuickHelp• Live Phone Support
• QuickHelp• Live Phone Support
Software Migration Impact on
PRODUCTIVITY
Focus on Business Productivity
Nail the
Migration
Timing is
Everything
Target
Needs
Stack not
Product
2014 Coming Features
» Assigned Content» Shared Content» Admin and Social Groups» Group Libraries» New Portal UI» Deployment Toolbox
Q & A
