proNX Service Manager Installation and Administration Guide

Juniper Networks, Inc.1133 Innovation WaySunnyvale, CA 94089 USA

tel: 408-745-2000

www.juniper.net

Part Number:Document Version:Published:Type:

BP2A64PA02July 2016STANDARD

product release 7.0

Copyright 2016 Juniper Networks, Inc. ALL RIGHTS RESERVED

Contents

Preface v

1.0 proNX Service Manager 1-11.1 About PSM .................................................................................................................................................................................. 1-21.2 PSM model ................................................................................................................................................................................. 1-31.3 Running with multiple servers ..................................................................................................................................................... 1-4

1.3.1 Running multiple servers without server replication ........................................................................................................... 1-41.3.2 Running multiple servers with server replication ................................................................................................................ 1-5

1.4 PSM networking considerations .................................................................................................................................................. 1-71.4.1 PSM port usage .................................................................................................................................................................. 1-8

2.0 proNX Service Manager system requirements 2-12.1 PSM server requirements ........................................................................................................................................................... 2-22.2 PSM client requirements ............................................................................................................................................................. 2-4

3.0 Installing the proNX Service Manager and related tasks 3-13.1 Before you install the PSM software ........................................................................................................................................... 3-23.2 About RPM .................................................................................................................................................................................. 3-33.3 Installing the PSM server ............................................................................................................................................................ 3-43.4 Upgrading the PSM server .......................................................................................................................................................... 3-83.5 Using monit and other commands ............................................................................................................................................ 3-103.6 Installing the PSM client using the wizard ................................................................................................................................. 3-123.7 Installing the PSM client manually ............................................................................................................................................ 3-143.8 Upgrading the PSM client ......................................................................................................................................................... 3-153.9 Enabling multi-user access to the PSM client on a Windows 2008 server ............................................................................... 3-163.10 Configuring the PSM server for a 32-bit Windows client ......................................................................................................... 3-17

Product Release 7.0 STANDARD iii

3.11 Launching the PSM client ....................................................................................................................................................... 3-183.12 Verifying PSM client-server connectivity ................................................................................................................................. 3-203.13 Stopping the PSM server ........................................................................................................................................................ 3-213.14 Uninstalling PSM server ......................................................................................................................................................... 3-223.15 Uninstalling the PSM client ..................................................................................................................................................... 3-233.16 Restoring the PSM server database from a backup .............................................................................................................. 3-243.17 Reinitializing the PSM server database ................................................................................................................................. 3-26

4.0 proNX Service Manager administrator tasks 4-14.1 Changing the PSM properties file ............................................................................................................................................... 4-24.2 Considerations when adding an FTP or SFTP server ................................................................................................................ 4-3

4.2.1 Updating the list of known hosts on the PSM server machine ........................................................................................... 4-34.3 Configuring automated NE database-backup operations ........................................................................................................... 4-44.4 RADIUS on PSM ......................................................................................................................................................................... 4-6

4.4.1 Configuring PSM to use a RADIUS server ......................................................................................................................... 4-74.4.2 Configuring network elements to use the local RADIUS server ......................................................................................... 4-9

4.5 Configuring scheduled historical PM collection ......................................................................................................................... 4-124.6 Configuring PSM alarm severities ............................................................................................................................................. 4-154.7 Configuring PSM to e-mail NE alarms ...................................................................................................................................... 4-164.8 Configuring server replication ................................................................................................................................................... 4-184.9 Stopping and starting the PSM server application .................................................................................................................... 4-194.10 Configuring automatic MIP creation on the BTI810 network elements ................................................................................... 4-204.11 Configuring Ethernet services path selection through non-ERPS nodes ................................................................................ 4-21

Appendix A: Migrating the PSM database to a new server A-1

Appendix B: Example: scheduling using Quartz CronTrigger format B-1

Appendix C: Using Git to track override-common.properties C-1

Appendix D: Example: using fsck to check and repair a filesystem D-1

Appendix E: Installing and configuring Red Hat (CentOS) Linux E-1

Appendix F: Time zones F-1

iv proNX Service Manager Installation and Administration Guide Document Version 02

Contents

Preface

This preface identifies who should read this guide, related documentation, documentationconventions, how to obtain documentation, and how to obtain technical support.

Audience

This guide is primarily intended for technicians and network operation center (NOC) staff withthe following background: Unix/Linux knowledge Server administration experience Software application installation experience

Related documentation

The following documents are part of the proNX Service Manager documentation suite: proNX Service Manager Installation and Administration Guide proNX Service Manager User Guide proNX Dashboard User Guide proNX Service Manager Release Notes

Obtaining documentation

To obtain the most current version of all Juniper Networks technical documentation, see theproduct documentation page on the Juniper Networks website at http://www.juniper.net/techpubs/.If the information in the latest release notes differs from the information in the documentation,follow the product Release Notes.

Product Release 7.0 STANDARD v

http://www.juniper.net/techpubs/http://www.juniper.net/techpubs/

Juniper Networks Books publishes books by Juniper Networks engineers and subject matterexperts. These books go beyond the technical documentation to explore the nuances of networkarchitecture, deployment, and administration. The current list can be viewed at http://www.juniper.net/books.

Requesting Technical Support

For technical support, call your local support representative or 1-866-431-4967 (North America).