“promoting regulatory excellence through surveying”
DESCRIPTION
“Promoting Regulatory Excellence Through Surveying”. Hari Gupta. Online Surveys - Agenda. Getting Started Survey Software NCMB Survey experience CLEAR Survey Results. Getting Started. Evaluate NCMB Online Renewal Evaluate NCMB Online Applications Evaluate Complaint Process Future uses: - PowerPoint PPT PresentationTRANSCRIPT
CLEAR 2008 Annual Conference
Anchorage, Alaska
“Promoting Regulatory Excellence Through
Surveying”
Hari Gupta
Online Surveys - Agenda
• Getting Started
• Survey Software
• NCMB Survey experience
• CLEAR Survey Results
Getting Started
• Evaluate NCMB Online Renewal
• Evaluate NCMB Online Applications
• Evaluate Complaint Process
• Future uses:– NCMB Website– Internal Staff– Medical Board Members
Getting Started (cont)
Getting Started (cont)
• Cost– Monthly/Annual fees– Contract– Termination
• Ease of Use– Creating a survey– Adding survey link to application– Trial period– Demo
Getting Started (cont)
• Scope of Survey software– Expand existing survey– Add multiple surveys– E-mail survey– Create link to survey
Getting Started (cont)
• Pros– Capture user feedback– Modify software to meet user needs– Improved application
• Cons– Capture user feedback– Mostly negative– Cost – time and money
Survey Software
• Software functionality
• Create a Survey
Create a Survey
1. Create Survey
2. Send Survey
3. Reports
Create a Survey
1. What are the Survey Questions?
2. Start new survey
3. Start adding questions– Create question– Use existing Templates
4. Test
Create a Survey
1. Create Survey
2. Send Survey
3. Reports
Create a Survey
1. E-mail
2. Add a Link to web site
Create a Survey
1. Create Survey
2. Send Survey
3. Reports
4. Demo of NCMB Survey
NCMB Survey Experience
CLEAR 2008 Annual ConferenceAnchorage, Alaska
CLEAR 2008 Annual ConferenceAnchorage, Alaska
Top 5 Comments
1. Modify CME section
2. Allow American Express
3. Good Service
4. Too expensive
5. Update Hospital and Specialty lists
• Likert Scale
CLEAR 2008 Annual ConferenceAnchorage, Alaska
Modify CME
• CME – how it works
CLEAR 2008 Annual ConferenceAnchorage, Alaska
Modify CME
CLEAR 2008 Annual ConferenceAnchorage, Alaska
Likert Scale
• Format survey questions
CLEAR 2008 Annual ConferenceAnchorage, Alaska
• Questions?
CLEAR 2008 Annual ConferenceAnchorage, Alaska
Speaker Contact Information
Hari Gupta
North Carolina Medical Board