promoter index
DESCRIPTION
Introduction to Promoter Index (Soovitusindeks).TRANSCRIPT
Customer Loyality and Promoter Index
Mats SoomreIMG Konsultant AS
www.imgkoolitus.ee
Promoter Index is a web-based customerfeedback system, it is:
… understandable… cost- effective… working!
What is Promoter Index?
MethodologyLoyality question (number 0-10)
1) What is the probability of you recommending/your company name/ as a service provider toyour friend or colleague? (0-10)
Open question (text)
2) Please give the reason of your assessment
Benefits
The answers to these questions provide the organization with two benefits:
1) Current information on issues that must be improved (not a quarter later as with traditional customer surveys).
2) An index showing you how good your service is and what the trend is.
Benefits
• Concrete metric, % (number) and graph(trend)
• specific service case specific feedback
• Good marketing tool - customer complimentswhat other customers can see
• It is cost- effective
• It is ready to use: www.recommy.com
Recommy.com webservice
• The solution interface is in English, Russian, Latvian and Estonian.
• Feedback can also be collected in German, English, Dutch, Russian, Spanish, Swedish, Latvian, Lithuanian, Estonian and Finnish
BRONZE PACKAGE*
• The fee per customer response 0.28 €. This means that you will only pay for responses that you receive. For example, if you send a poll to 20 customers and 10 of them respond, you will pay 2.8 €. This package is suitable for those who send out few polls.
SILVER PACKAGE*
• This package is for a monthly charge of 95 €. It allows receiving up to 6,000 feedback responses per year (i.e. ca. 500 feedback responses per month). The number of feedback responses per month can exceed 500, but the annual amount must remain within the limit of 6,000.
GOLD PACKAGE*
• This package is for a monthly charge of 190 €. Feedback isn´t limited. Full functionality.
What does it cost?
Register now!www.recommy.com
* One month free of charge
* Free consultation* Free integration