promising strategies for communicating with community providers dan baden, m.d. clinician...
TRANSCRIPT
Promising Strategies for Communicating with Community Providers
Promising Strategies for Communicating with Community Providers
Dan Baden, M.D.Clinician Communication Team LeadEmergency Communication SystemOffice of CommunicationCenters for Disease Control and Prevention U.S. Department of Health and Human ServicesAtlanta, GA
Dan Baden, M.D.Clinician Communication Team LeadEmergency Communication SystemOffice of CommunicationCenters for Disease Control and Prevention U.S. Department of Health and Human ServicesAtlanta, GA
COCACOCA
Clinician Outreach and Communication Activity
84 partner organizations Regular conference calls Two-way communication
Clinician Outreach and Communication Activity
84 partner organizations Regular conference calls Two-way communication
CDC Clinician RegistryCDC Clinician Registry
~ 40,000 members Updates on changes and new information Over 800,000 messages delivered
~ 40,000 members Updates on changes and new information Over 800,000 messages delivered
The following changes or additions were made to CDC guidance and information during the period of July 18 to July 25, 2003. If you have any questions on these or other clinical issues, please call our Clinician’s Information Line at 877-554-4625: WEST NILE VIRUS http://www.cdc.gov/ncidod/dvbid/westnile/surv&controlCaseCount03.htmAs of July 24, there were 12 confirmed cases of West Nile virus in humans in eight states: Alabama (1), Colorado (1), Iowa (1), Minnesota (1), Ohio (1), South Carolina (1), South Dakota (1), and Texas (5). http://www.cdc.gov/ncidod/dvbid/westnile/clinical_guidance.htmProvides West Nile virus-related information and guidance for clinicians and public health professionals SARShttp://www.cdc.gov/ncidod/sars/testresultsc.htm Fact Sheet for Clinicians: Interpreting SARS Test Results from CDC and Other Public Health Laboratories. This guidance was changed to note that some persons do not test positive for the SARS-COV until more than 28 days after onset of illness. Previously this period was described as 21 days.
Clinician Specific Web PagesClinician Specific Web Pages
Smallpox, SARS, WNV Standard format for all topics Rapid access, <5 minutes in/out Links to other resources
Smallpox, SARS, WNV Standard format for all topics Rapid access, <5 minutes in/out Links to other resources
Clinician Information LineClinician Information Line
(877) 554-4625 24/7 service Staffed by clinicians Links to S&L HD Links to CDC Clinicians Smallpox, SARS, Monkeypox, WNV
(877) 554-4625 24/7 service Staffed by clinicians Links to S&L HD Links to CDC Clinicians Smallpox, SARS, Monkeypox, WNV
Satellite BroadcastsSatellite Broadcasts
Targeted at Clinicians Live and archived versions CME option Mechanism for answering questions
Targeted at Clinicians Live and archived versions CME option Mechanism for answering questions
CDC Communications Leadership Team
Information Management Team (IMT)
Web Team (WT)
Communication Monitoring and Research Team
(CMRT)
EMERGENCY COMMUNICATION:
Communication Teams
Department of Health and Human Services
Assistant Secretary for Public Affairs
Hotline Team (HT)
Health Education
Team (HET)
Public Health Communications
Team (PHCT)
Media Team (MT)
Clinicians Communications
Team (CCT)
Federal Governmental
Communications Team (FGCT)
Sept. 2003
Director’s Emergency Operations Center
(DEOC)
Emergency Communication
Coordination Center (EC3)
Communication Activity ECS - SARSCommunication Activity ECS - SARS
Triaged and handled 10,166 press calls 12 press releases; 21 telebriefings/news conferences
The Public Response Hotline answered 34,229 calls and received 3,450 emails
17 million page views on CDC SARS web site Highest: nearly 4 million page views Apr. 20-26
Monday, March 17, 2003 – Saturday, July 12, 2003
Clinician Communication Activity - SARSClinician Communication Activity - SARS
Conference calls with COCA partners: 5 16 weekly updates via Clinician Registry
(<500,000 individual messages) Satellite broadcasts on SARS: 2
(~105,000 participants) 2,079 calls answered by Clinician Information Line
Monday, March 17, 2003 – Saturday, July 12, 2003
CLINICIAN COMMUNICATION TEAMCLINICIAN COMMUNICATION TEAM
Clinician Outreach and Communication Activity (COCA)
Clinician-specific Web pages Clinician Registry Clinician Information Line (CIL) Satellite broadcasts and other resources
Clinician Outreach and Communication Activity (COCA)
Clinician-specific Web pages Clinician Registry Clinician Information Line (CIL) Satellite broadcasts and other resources