project source brochure
TRANSCRIPT
PATIENTSPATHWAYSPERFORMANCE
18 weeks RTT
The Complete Solution Project Source are at the forefront of delivering RTT solutions that not only
reduce your pathway backlogs, resolve your data quality issues and
increase your performance, but our solutions will also ensure that you never
need to go through a large validation exercise again!
In short, by partnering with Project Source, you will be left with a
manageable, fit for purpose PTL that will not require large scale validation in
the future. Our solutions will help improve both your internal and external
reporting, helping you manage and prioritise your patients effectively, and
most importantly, keep you out of the spotlight when it comes to Monitor
and TDA.
Our solution can be tailored to your needs. All of the steps in this process
can be implemented individually or in any combination, so even if you just
wanted to utilise our unique RTT Support Desk, you can. We can simply
perform PTL analysis or conduct an Audit to help ensure what you are doing
is correct. If you just wanted to use our RTT Trainers or only need a few
validators, we can provide them too.
Whatever you need within the RTT arena, let Project Source know and we
will provide you with the right solution.
At Project Source, we firmly believe that our solutions are unrivalled on the
market and provide value for money. An investment which will save the Trust
far more money in the long run!
PATIENTSPATHWAYSPERFORMANCE
Project Source’s RTT Solution
A single journey through this solution will ensure you have everything you
need to manage RTT yourselves. It will reduce, and in time, negate your
reliance on external validators, thus saving you money.
You would then be in a position to simply audit your staff every few months to
stay on top of your PTL.
As staff leave and new staff join, your in-house knowledge can be supported
by Project Source with expert training on an ad-hoc basis, keeping your costs
low.
Refresher training and continued support from Project Source can ensure RTT
remains in the forefront of the minds of your staff and regular auditing can
ensure lessons learnt are implemented until best practice becomes the norm.
PATIENTSPATHWAYSPERFORMANCE
Our Complete Solution
SMART validation Project Source hand picks an elite team of validators to start working
through your PTL backlog. All of our validators are fully trained in-house in 18
Weeks RTT and wherever possible we will ensure they have previous
experience of your PAS system.
The SMART approach
Specific – Using our analysis to target specific cohorts of patients
Measurable – PTL analysis pre and post validation will track the results
Achievable – Data analysis will allow us to predict achievable outcomes
Realistic – Previous experience using this approach has proven results
Timely – Our experienced validators process 60+ pathways a day
PTL Analysis Our experienced RTT specialists will analyse your most recent PTL and
establish which specialties or cohorts of patients require immediate
attention, where any data quality issues may lie, and where the quickest
results can be achieved.
Based on this analysis, Project Source will then direct or supplement the
existing team with expert validators who have experience of the specialties
concerned as well as your PAS system. Due to this knowledge and
experience, they make a rapid impact on the areas that have been
identified.
PATIENTSPATHWAYSPERFORMANCE
Audit Once the validation process is up and running, Project Source will provide an
experienced RTT Auditor who will audit the work of the team and substantive
staff. This will include looking at the data entered onto your PAS system, and
the actions taken e.g. use of incorrect RTT statuses, duplication of pathways,
missed administrative clock stops or clock pauses. By auditing the findings of
the validations performed, Project Source can further pinpoint issues to
differentiate between those that can be remedied by training from those
that are processes which need refining and standardising.
Training & SOP Development Based on the original analysis and audit work carried out, Project Source
can then deliver tailored training programmes for staff who are involved in
RTT. Everyone from booking clerks, validation staff and administrative staff
through to clinicians, can be trained to ensure everyone has the requisite
knowledge of 18 Weeks RTT and the clock rules. This should drastically
reduce the number of errors being made, and as a result the future
validation exercises are kept to a minimum.
Classroom style training is offered in combination with desk side training,
allowing further guidance on real scenarios. Standard Operating
Procedures can be developed to address any process gaps as well as
reviewing existing ones to ensure 18 Week RTT guidance is inherent.
RTT Helpdesk During this training programme, all of your staff will have access to Project
Source’s unique RTT Helpdesk Desk. Our RTT experts are on hand to give
guidance and definitive advice to your staff on the correct application of
18 Weeks RTT rules to pathways.
Once the training programme has been completed, the RTT Support Desk
will still be available to you for a further month. If you would like to utilise the
support desk for a longer period, a Support agreement can be arranged.
PATIENTSPATHWAYSPERFORMANCE
RTT Training Consultancy Our training department is made up of a team of specialists combining
over 30 years NHS Data experience and 18 weeks RTT clock rules
knowledge.
Training and SOP writing can be provided on either an ad hoc basis or
included within our project plans. The training can be classroom or desk
side based, or a combination of both, and covers the following:
An introduction to the 18 week Target and Waiting Time Standards
An overview of the National Clock Rules
Trust Access Policy and Local Commissioning Rules
Description and use of RTT Status Codes, using scenario based examples
Unfit Patients & Emergency Admissions
Planned / Low Priority Procedures
18 Weeks RTT Data Breaches
Activity outside of 18 Weeks
PTL, Data Validation & Common Data Issues
Training Courses
Our courses can be offered, in Classrooms or as E-Learning modules. We
also offer training for individuals at our offices, or for larger trust bookings we
can arrange training on site.
Introduction to 18 Weeks RTT Aimed at staff who need an understanding of 18 Weeks RTT, but are not
involved in the recording of patient data, covering how it works, what
needs to be recorded and the impact of inaccurate data.
An introduction to the 18 Weeks RTT target and reporting requirements
The impact of the target and managing patients’ access to services
Patient Access Policy - administration of patients and relevance to 18
Weeks Clock Rules.
The National Clock Rules – terminology, pathways, clock starts and stops
Activity that is not part of 18 Weeks RTT
RTT Statuses and the recording of Patient’s activity
The Patient Tracking List & Data Quality
PATIENTSPATHWAYSPERFORMANCE
Advanced 18 Weeks RTT For all levels of staff involved in the recording of 18 weeks RTT information,
covering Clock rules and RTT Statuses; how and when they should be
applied and scenario based decision making.
An overview of the 18 Weeks target and reporting requirements
The Patient Access Policy and National Clock Rules
An outline and description of all of the RTT Statuses and when they apply
Referrals and clock starts, Non RTT activity that falls outside of 18 Weeks
Activity during the waiting time period: Clock Continues
Clock stops and Administrative events
Tertiary referrals and Inter provider transfers
Waiting List guidance: Unfit Patients and Planned Procedures
18 Weeks RTT Data Management Aimed at staff involved in the Validation, of 18 Weeks RTT Data or the
Management of the PTL, covering the Data Validation process, common
data issues, more complex scenarios and a review of the PTL.
An overview of the 18 Weeks target and reporting requirements
Pathways and RTT Periods, RTT Statuses and their application
Activity outside of 18 Weeks RTT: diagnostics, planned, non-consultant led
and emergency
An introduction to Data Validation and correction
How to validate, what to look for, common issues
Validating complex scenarios, Questions and Answers
The Patient Tracking List & Data Quality
An explanation and review of the PTL data fields to aid validation
Online Courses
Our online courses can help address the issue by ensuring your staff have a
better understanding of 18 Weeks RTT and are able to make the correct
decisions when capturing data on your PAS. All of our courses have an
assessment and certification to provide reassurance that your staff have
achieved the required level of competence.
PATIENTSPATHWAYSPERFORMANCE
Contact us:
Address: Tempus Court, Bellfield Road, High Wycombe, Bucks, HP13 5HA
Telephone: 020 3727 4190
E-Mail: [email protected]
Performance and DQ Dashboard Our RTT Consultants, together with our technical team, have developed a
dashboard to monitor and predict performance and manage data
quality. The dashboard provides a PTL analysis service, reviewing RTT data
and performing queries to identify data quality or process issues and to
enable the management of patients’ waiting times and performance
against the National 18 Weeks target.
As well as the data quality and performance indicators the dashboard has
functionality to capture and record validation outcomes, providing the
means to recall historic data to avoid duplication, track changes and
allow process issues to be identified and addressed.
Reports and queries are presented at a variety of levels from high level
management reports to patient level drill down and worklists. With each
new data snapshot the dashboard builds up a picture of performance
over time, allowing further trend analysis to be undertaken.