project quality management processes

BSBPMG404A Apply Quality Management Techniques

Apply QualityManagement Techniques

Project Quality Processes

Certificate IV in Project Management 17871Qualification Code BSB41507

Unit Code BSBPMG404A


Project Quality Management Processes

PMBOK Project Quality Management Processes -

8.1 Plan Quality

8.2 Perform Quality Assurance

8.3 Perform Quality Control

Related processes from Project Integration Management –

4.2 Develop Project Management Plan

4.6 Close Project

PMBOK 4th Edition


Learning Objectives

• Understand the importance of project quality management for delivering products and services.

• Define project quality management and understand how quality relates to various types of projects.

• Describe quality management and its relationship to project management.

• Understand the difference between quality assurance and quality control.

• Describe the outputs of project quality management processes.


Reading – Cost Processes

Please take some time to review the PMBOK Chapters 4.2, 8.1, 8.2, 8.3, 4.6 and

the Project Quality Standard AS ISO 10006

This could take 45 to 60 minutes



• This is the process of defining and documenting the actions necessary to prepare and integrate all subsidiary plans for each of the 8 key knowledge areas of project management.

• The planning processes for all project management key knowledge areas are normally performed at the same time and during this process, or expanded upon shortly afterwards.

• It is progressively updated during project execution via the Perform Integrated Change Control

process (PMBOK 4.5)

Adapted from PMBOK 4th Edition

Initiation Planning Execution Close

Monitor

Control


• Typically, a stand alone plan will be developed for Quality. This is contained in the Quality Management Plan document.

• It is important that Quality Assurance and Quality Control processes are defined and planned during the early stages of the Planning phase.

• It can be very costly and also cause delays if these processes need to be included once the project is into Execution.

• The Quality planning process (8.1) happens concurrently with the project management planning process (4.2)




Quality Management Plan

• The Quality Management Plan establishes the standards and processes to be used in Quality Assurance and Quality Control activities.

• It is often overlooked on the assumption that it is too difficult to put together and that the project team will just know what is expected in terms of quality. This can result in a failure to meet project, product and deliverable quality requirements, which can leads to failure of the project or expensive rework and defect repair.

• Common inclusions in the Quality Management Plan – Links to organisational quality management policies and procedures

Links to specific quality standards that must be achieved

Detailed quality requirements

Quality Assurance process and tool definitions

Quality Control process and tool definitions

Defect tracking and repair processesAdapted from PMBOK 4th Edition


Monitor

Control


8.1 Plan Quality



Monitor

Control

• The process of identifying quality requirements and standards for the project, product and deliverables.

• Includes the detailed definition and documentation of the quality assurance and quality control activities, processes and tools, as well as detailed quality requirements and quality standards.

• The quality planning process (8.1) happens concurrently with the project management planning process (4.2)

• Quality is often sacrificed when pressure is applied to reduce costs or timeframes

• Occurs during Planning


8.1 Plan Quality

• Inputs to Plan QualityScope Baseline - Scope Statement and WBS

Cost baseline

Schedule baseline

Risk Register

Government regulations

Standards – internal and external

Quality Management System

Quality policies and procedures

Lessons learned from previous projects

• Tools and techniques included in Quality Introduction in the Learning Program.



8.1 Plan Quality

• Outputs of this process include –Quality Management Plan

– Detailed contents covered in slide 7

Quality Metrics– Part of detailed quality requirements

Quality Checklists– Part of Quality Control and sign off processes

Process Improvement Plan – advanced technique – Most relevant to projects with specific process improvement outcomes,

e.g. those using Six Sigma’s project methodology

Project Document Updates– Stakeholder Register and Responsibility Assignment Matrices (part of Project Human Resources)



Monitor

Control


• Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms.

• Quality Assurance –

Quality assurance activities are focused on the process used to create the deliverable.

periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards.

• Quality Control –

Quality control activities are focused on the deliverable itself

monitoring specific project results to ensure that they comply with the relevant quality standards

Quality Assurance vs Quality Control


• The process of executing the quality assurance processes that have been designed during planning.

• Quality processes that are applied during the development of products and deliverables.

• Always the responsibility of the Project Manager, but often there are internal quality assurance departments that will offer assistance in standards and execution.

• Associated with continuous process improvement

• Occurs during Execution




Monitor

Control



• Inputs to Perform Quality AssuranceQuality Management Plan

Process Improvement Plan – advanced technique

Quality Metrics

Work Performance Information

Status Information

Quality Control Measurements


Adapted from PMBOK 4th EditionAdapted from PMBOK 4th Edition


Monitor

Control



• Outputs of this process include –

Updates to Quality Standards

Change Requests

Defect Reports and Defect Register

Updates to Quality Management Plan

Updates to Schedule Management Plan

Updates to Cost Management Plan

Quality Audit and Status Reports

Updates to Training Plans

Updates to Process DocumentationAdapted from PMBOK 4th Edition


Monitor

Control


• The process of executing the quality control processes that have been designed during planning.

• Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project.

• Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements.

• Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e.g. many IT departments have separate software testing teams.

• Associated with continuous process improvement

• Occurs during Monitoring and Control




Monitor

Control



• Inputs to Perform Quality ControlQuality Management Plan

Quality Metrics

Quality Checklists

Work Performance Information

Status Information

Approved Change Requests

Products and Deliverables for review and testing

Quality standards and policies

Defect reporting procedures


Adapted from PMBOK 4th EditionAdapted from PMBOK 4th Edition



• Outputs of this process include –Quality Control Measurements

New Change Requests

Validated Change Requests

Validated Defect Repairs

Validated and signed off Products and Deliverables

Completed Checklists

Lessons Learned

Updates to Quality Management Plan

Updates to Process Improvement Management Plan

Updates to Quality StandardsAdapted from PMBOK 4th Edition


Monitor

Control


Project Quality Management Forum

1. Think about a work related or personal project you have worked on – or a case study.

2. What was the level of quality the project was trying to achieve? Do all projects strive for the highest quality? Or is quality sometimes compromised to achieve other objectives (time savings, cost savings)? Has this worked for the project? Share an example.

3. Share some examples of standards that are applicable to the above project. Remember these don’t need to be international standards they may be standards set by your project or organisation.

4. For the quality standards you identified, think of quality assurance and quality control processes you could use to make sure the standards are met by the project.

5. Then go to the Forum on Project Quality Management, discuss your findings and suggestions.

Research Practice Comment


Project Cost Quiz

1. Revise PMBOK Chapter 8

2. Go to Tests & Tasks and take the Project Quality Quiz

3. There are 10 True or False questions and 5 multiple choice questions

4. The Quiz is worth 10% of your overall mark for this unit

5. You will receive your mark immediately upon completion

6. If you are unhappy with your result you can complete the Quiz again, up to a maximum of two submissions

Read Understand Results


Next Steps

Please proceed to Tests & Tasks and take

the Project Quality Quiz.

Be sure that you have completed the

Project Quality Exercises and participated in the Forums.

Best of Luck!

These are all due at the end of Week 8 in the Course Delivery Schedule

project quality management processes

Documents