Project on

Dissemination of

Quality/Productivity Improvement

(KAIZEN) Practice

for Small and Medium Enterprises

in the Hashemite Kingdom of Jordan

Japan International Cooperation Agency

1

Project

This is the projectTo lay down the sustainable basis for improvement of quality and productivity in JordanThrough introduction and dissemination of KAIZEN practices to SMEsThe Project is implemented by JEDCO under the technical cooperation of Japan (JICA).

2

KAIZEN

An approach for improvement of quality and productivity

Developed by Japanese companies through their efforts for improvement over the years

Nowadays, widely recognized and adopted even by many non-Japanese companies world-wide

3

KAIZEN, “Improvement” in Japanese

Continuous improvement practice based on improvement proposals derived from daily management and operations

Participation of the employees on their own initiatives, who are familiar with the daily management and operations

Starts with small improvement without significant investment

Organized efforts of all the relevant departments 4

Focus of improvement in KAIZEN

It varies depending on the conditions of the company, including:SafetyQualityDeliveryCostsProductivityHuman resources

5

Kaizen

Starts with small improvement without significant investment

With efforts to remove/remedy unnecessary things and works

6

Examples ofapproaches, tools and techniquesused in KAIZEN practices

5S (Five S) QC Circle Suggestion system JIT (Just-in-time) system TPM (Total productive maintenance) TQM (Total quality management) …

7

Why we recommend KAIZEN practices

Sustainable approach giving high motivation to the participating employees, creating

- Sense of belonging - Sense of fulfillment Effective approach not only for

quality/productivity improvement, but also for vitalizing the management

8

Evolution of quality management in Japan

Step 1: Statistical quality control, using sampling and control charts: inspection to prevent shipping of defective products

Step 2: Process management: minimize production of defective products

Step 3: Quality assurance efforts starting from the stage of product development/design , involving all the relevant departments, including sales department, personal affairs department, etc.

9

Component of the Project3 years project, consisting of:(1) Promotion of KAIZEN at the individual

company level: Program to support “model SMEs” to practice KAIZEN

(2) Support sustain the KAIZEN practice in Jordan: Training programs for KAIZEN consultants, and staffs of the relevant government/organization/institutes on KAIZEN guidance

(3) Building a mechanism to activate the KAIZEN movement, and step up the level of KAIZEN practices in Jordan: Network building for KAIZEN promotion and dissemination 10

Participate to the Project, Apply KAIZEN to your company, Understand the effectiveness of

KAIZEN, and

Enjoy the benefits of KAIZEN !

Thank you for your attention !