project management plan - ministry of · web view project management plan updated may 2013...

Project Management Plan

<Project Name><LHD>


Updated May 2013

1


Table of Contents

1. INTRODUCTION 4Purpose of the Plan 4

Case for Change 4

Project Approach 4

2. GOAL AND OBJECTIVE 5Goal 5

Project Objective(s) 5

Benefits 5

3. SCOPING THE PROJECT 6

4. GOVERNANCE, ROLES AND RESPONSIBILITIES 7Project Team and Steering Committee 7

Governance Chart 7

Roles & Responsibilities 8

5. PROJECT DELIVERABLES, SCHEDULING AND MILESTONES 10Major Deliverables for the CHR Diploma Program 10

Major Project Deliverables 10

Work Breakdown Structure (WBS) 10

6. BUDGET 11

7. RISK AND ISSUES MANAGEMENT 11

8. STAKEHOLDER MANAGEMENT AND COMMUNICATION PLAN 13Key Role Map 13

Communication Plan 14

9. DOCUMENT APPROVALS 15

APPENDIX A. WORK BREAKDOWN STRUCTURE (WBS) 16

APPENDIX B. KEY ROLE MAP 17

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Author(s)

Creation Date

Revision History

Revised by Date Revision Control Revision Reason

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1. Introduction Purpose of the Plan This plan outlines the goals, objectives and scope of the project. It includes roles and responsibilities of team members, timelines for deliverables and outcomes.

This plan is an agreement between <the Project Manager, Sponsor, Project Team and other business unit managers associated with and/or affected by the project>.(Update with stakeholders actually agreeing to the plan).

Case for Change

Project Approach

Solution Design

Project Initiation & Start -up

Diagnostics

Solution Design

Implementation Planning Implementation

Checkpoints

• Post Implementation Evaluation

• Review & Redesign of Unsuccessful Initiatives

• Continuous Cycle of Redesign –Sustainability

• Sharing of Knowledge

• Writing For Publication

• Implement Quick Wins

• Implement all Solutions

• Trouble Shooting

• Coaching & Support

• Monitoring and Reporting

• Implementation Plans for Quick Wins

• Business Cases

• Implementation Teams

• Change Readiness Assessment

• Sponsorship Roles & Responsibilities

• Project, Stakeholder, Communication & Change Management Plans

• Performance Management

• KPI Def inition & Measurement Plan

•Piloting Initiatives

• Literature Search for Best Practice Solutions

• Facilitated Problem Solving & Brainstorming

• Solutions Identif ication

• Cost/Benef it Analysis of Solutions

• Prioritisation of Solutions

• Detailed Solution Statements

• Develop Quick Wins

• Process Mapping

•Diagnostic Tools & Techniques

• Staf f Interviews

• Patient Interviews

• Patient Tag Alongs

• Data Collection & Analysis

• Baseline KPI’s

• Issues Identif ication

• Issues Prioritisation

• Root Cause Analysis

• Building the Case For Change

• Project Management

• Project Objectives & Measuring Benef its

• Project Scoping

• Governance & Reporting

• Roles & Responsibilities

• Project Deliverables & Scheduling

• Project Costs

• Risk Management

• Change Management

• Stakeholder Management

• Communications Management

Purp

ose

Centre for Healthcare Redesign - Methodology

Implementation

Planning

EvaluationSustainability

Knowledge Sharing

To identify ways to improve the process, share lessons and drive sustainability

To design and prioritise solutions to issues and build stakeholder support

To collect and assess critical data about processes, patients and staff. Identify key issues to be resolved and build the case for change

To develop the project scope and set up project, change, communication and stakeholder management plans

To implement solutions and confirm that benefits are being delivered

To develop a comprehensive plan for implementing solutions and measuring benefits

Diagnostics

Project + Change + Stakeholder + Communication Management

Project Initiation & Start -up

Diagnostics

Solution Design

Implementation Planning Implementation

Checkpoints

• Post Implementation Evaluation

• Review & Redesign of Unsuccessful Initiatives

• Continuous Cycle of Redesign –Sustainability

• Sharing of Knowledge

• Writing For Publication

• Implement Quick Wins

• Implement all Solutions

• Trouble Shooting

• Coaching & Support

• Monitoring and Reporting

• Implementation Plans for Quick Wins

• Business Cases

• Implementation Teams

• Change Readiness Assessment

• Sponsorship Roles & Responsibilities

• Project, Stakeholder, Communication & Change Management Plans

• Performance Management

• KPI Def inition & Measurement Plan

•Piloting Initiatives

• Literature Search for Best Practice Solutions

• Facilitated Problem Solving & Brainstorming

• Solutions Identif ication

• Cost/Benef it Analysis of Solutions

• Prioritisation of Solutions

• Detailed Solution Statements

• Develop Quick Wins

• Process Mapping

•Diagnostic Tools & Techniques

• Staf f Interviews

• Patient Interviews

• Patient Tag Alongs

• Data Collection & Analysis

• Baseline KPI’s

• Issues Identif ication

• Issues Prioritisation

• Root Cause Analysis

• Building the Case For Change

• Project Management

• Project Objectives & Measuring Benef its

• Project Scoping

• Governance & Reporting

• Roles & Responsibilities

• Project Deliverables & Scheduling

• Project Costs

• Risk Management

• Change Management

• Stakeholder Management

• Communications Management

Purp

ose

Centre for Healthcare Redesign - Methodology

Implementation

Planning

EvaluationSustainability

Knowledge Sharing

To identify ways to improve the process, share lessons and drive sustainability

To design and prioritise solutions to issues and build stakeholder support

To collect and assess critical data about processes, patients and staff. Identify key issues to be resolved and build the case for change

To develop the project scope and set up project, change, communication and stakeholder management plans

To implement solutions and confirm that benefits are being delivered

To develop a comprehensive plan for implementing solutions and measuring benefits

Diagnostics

Project + Change + Stakeholder + Communication Management

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2. Goal and ObjectiveGoal

Project Objective(s)

Benefits

5


3. Scoping the ProjectIn Out

Patient

Process

Assumptions

Constraints

External Dependencies

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4. Governance, Roles and Responsibilities Project Team and Steering Committee Name Position

Steering Committee

Project Team

Governance Chart

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Roles & ResponsibilitiesYou may use the non-exhaustive list of responsibilities provided below the table to guide you in populating this table – please delete the list after completing the table.

Roles Governance Responsibilities Project Responsibilities

Steering Committee

Project Sponsor

Process Owners

Redesign Leader

Project Manager

Project Team

Advisory Committee

Others (specify)

Others (specify)

Vision and leadership

Set top-down objectives and vision for the project Keep the project aligned with the organisation's strategy Review & approve recommendations and make decisions Provide project leadership Sign off deliverables / milestones

Risks and compliance

Responsible for project compliance with organisation’s policies and procedures Resolve project risks and issues escalated Manage complaints Remove Project Barriers Escalate risks / issues not being managed Identify and escalate risks Advise on ethic / privacy and other requirements according to their expertise Provide specialised information e.g. clinical services and ‘best practice’

Stakeholders Management and Communication

Manage communications to stakeholders + feedback Organise working parties (as required) Determine appropriate stakeholders involvement Manage stakeholders

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Express, model and reinforce the change to direct reports Assign project roles and responsibilities Act as reinforcing sponsor for change implementation

Project schedule, resources and organisation

Authorise resources and allow modifications Validate decisions, including scope modification Ensure schedule is respected Monitor budget Report project outcomes Monitor project performance Manage scope Plan and execute the project Participate directly on working parties as needed Provide coaching and guidance with project methodology Execute / follow methodology, deliverables, change strategy implementation plans,

etc. Accountable for tasks allocated Organise procurement (if applicable) Provide access to data / patients records

Implementation

Determine implementation approaches Responsible for the implementation Implement project solutions Ensure quality objectives are achieved Accountable for the Implementation Responsible for the implementation Facilitate change on a local level

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5. Project Deliverables, Scheduling and Milestones Major Deliverables for the CHR Diploma Program

Deliverable Description Estimated Date

Project Initiation Plan signed Scoping document outlining shared understanding of project.

Diagnostic Report Analysis of current situation in relation to the target group.

Solution Design Report Summary report detailing identified solutions and plans for implementation.

Implementation Plan Planning report outlining plans for implementation including governance structure, KPI’s, milestones and deliverables.

Evaluation of Implementation Strategies

Poster presenting the whole project and its outcomes.

Knowledge SharingPosting of reports on ARCHI website, conducting staff forums, to feedback project results. Submitting relevant papers for publication.

Major Project Deliverables

Deliverable Dependency Assigned to Date / Timeframe

Work Breakdown Structure (WBS)

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6. Budget

7. Risk and Issues Management

LIKELIHOODCONSEQUENCE

Insignificant Minor Moderate Major Catastrophic

Almost certain High High Extreme Extreme Extreme

Likely Moderate High High Extreme Extreme

Possible Low Moderate High Extreme Extreme

Unlikely Low Low Moderate High Extreme

Rare Low Low Moderate High High

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Risk / Issue Impact on the project / patient / organisation Mitigation Strategy Likelihood Consequence Risk Rating

Risks

Issues

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8. Stakeholder Management and Communication Plan Key Role Map

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Communication Plan

Audience / TargetObjective of Communication / stakeholder needs

Method of Communication Frequency / date Responsible Deliverable

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9. Document ApprovalsThis signature page is to indicate approval for the Project Management Plan. It signifies that all parties have reviewed the Plan and agree with its contents.

Version approved: ____________

Project Manager (Name / Position / Signature) Date

Project Team Members (Name / Position / Signature) Date

Project Sponsor (Name / Position / Signature) Date

Other Groups Date

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project management plan - ministry of · web view project management plan updated may 2013...

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