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PROGRESSIVE ACCREDITATION SYSTEM Guidelines, Procedures and Criteria

Orientation Seminar for LGUs and Industry Stakeholders – Region III July 12, 2017 – Clark, Pampanga

OBJECTIVES

• To make DOT accreditation system more inclusive

• To encourage collaboration and support from the local governmentand industry stakeholders in the implementation of the new system

• To motivate stakeholders to maintain and improve the quality of theproperty’s facilities and services

• To develop a database of primary tourism enterprises in thecountry

Introduction

1978

Licensing of Tourism

Establishments

1992

Voluntary Accreditation

of Tourism Establishments

2009

Mandatory Accreditation

(for primary tourism

establishments)

TODAY

Progressive Accreditation

System

Progressive Accreditation System (PAS)

A three-level recognition scheme for Primary Tourism Enterprises entailing progressive minimum standards and reflecting customers’ expectations

Premium AccreditationRegular AccreditationBasic Registration

Issued to an enterprise which major operation is of touristic

Should comply with the Basic requirements set by the DOT

Applications may be filed anytime

valid for a period of one (1) year from the date of issuance (not renewable)

may be extended for another year if found compliant with the Basic Plus requirements

Certification granted to tourism establishments found to be compliant with the minimum standards expected of DOT-accredited establishments.

valid for two (2) years and shall be renewable unless sooner cancelled or revoked for a cause.

Certification granted to tourism establishments found to have exceeded the minimum standards under the Regular Accreditation and garnered at least 50% of the total points allotted

valid for three (3) years and shall be renewable unless sooner cancelled or revoked for a cause.


Star-Rated Accreditation

National Accommodation Standards (NAS)

Accreditation granted to Hotels, Resorts and Apartment Hotels found to have exceeded the minimum standards under the National Accommodation Standards (NAS).

valid for three (3) years and shall be renewable unless sooner cancelled or revoked for a cause.


Guest accommodations Travel and Tour Agencies PCO/MICE Organizer

and MICE Venue/Facility

No Basic RegistrationHotels, Resorts and

Apartment HotelsHomestaysTourist Land Transport

Operators

Premium/Star-Rated Accreditation

Regular AccreditationRegistration

Accommodation Establishments (Guest Accommodation, hotels, resorts, Apartment Hotels and Homestays)

Travel & Tour Agencies Tourist Land Transport

Operators PCO/MICE Organizer and

MICE Venue/ Facility

PREMIUM Guest Accommodations

and Homestays Travel & Tour Agencies Tourist Land Transport

Operators PCO/MICE Organizer and

MICE Venue/Facility

STAR-RATED Hotels, Resorts and

Apartment Hotels

Scope and Applicability

ACCOMMODATION ESTABLISHMENTS

HOTEL- a full service accommodation with reception and guest roomsgenerally offering private facilities with an onsite restaurant,room and bar services

RESORT- a full service accommodation located in a more natural, relaxedenvironment, with reception and guest rooms generally offeringprivate facilities with an onsite restaurant, room and bar serviceand recreation facilities


Apartment Hotel- a serviced apartment offering self-contained units with accessto kitchen and laundry facilities. A number of bedrooms may share one bathroom in the unit

Guest Accommodation- shall apply to Tourist Inns, Pension Houses, Motels, Bed andBreakfast and other accommodation establishments that maybe classified and included


Homestay- an alternative tourism where tourists will stay with the host’sfamily in the same house to experience the everyday way of life of the family and local community

TRAVEL AND TOUR AGENCIES

Tour Operator- any person or entity engaged in the business of inbound and/orlocal tour operation such as organizing and/or conducting tourstours as well as making online reservations , arranging andbooking for transportation and accommodation for a fee,commission, or any form of remuneration

Travel Agency- any person or entity engaged in the business of providing travel-related service such as transportation or accommodation reservations/bookings, documentation of travel papers, saleand /or issuance of tickets and selling of outbound tours for afee commission, or any form of remuneration


Travel and Tour Agency- regularly engaged in both Tour Operator and Travel Agency

Online Travel and Travel Agency- any person or entity whose operations are solely conductedthrough websites and other online platform dedicated to traveland tour operations

ENTITY TYPE

All applicants (Guest Accommodation, Travel and Tour Operators, Mice facilities and Organizers)

Presentation of valid Mayor’s/Business Permit

BASIC REGISTRATION

REGULAR ACCREDITATION (General Requirement)

ENTITY TYPE

All applicants (Guest Accommodation, Travel and Tour Operators, Mice facilities and Organizers)

valid Mayor’s/Business Permit

SPECIFIC REQUIREMENTS (Documentary)

ENTITY TYPE NEW RENEWAL

Hotel/Resort/ Apartment HotelValid Comprehensive General Liability Insurance Policy with a minimum amount of coverage of ₱500,000.00

Guest AccommodationValid Comprehensive General Liability Insurance Policy with a minimum amount of coverage of ₱200,000.00

Homestay

Proof of attendance to a Homestay Training conducted by DOT or any DOT-recognized or accredited training institute/partner

REGULAR ACCREDITATION (Other Requirements)

SPECIFIC REQUIREMENTS (Documentary)


Travel and Tour Agency

Proof of working capital of₱500,000.00

- For Corporation/ Partnership/ Cooperative P500,000.00 Paid-up/partners capital

- For single proprietorship, original copy of bank certification with cheque writer

Audited Financial Statements or any documents to prove that the establishment has a minimum of ₱500,000.00 working capital.

For General Manager, documents to prove a minimum of three (3) years managerial experience in travel and tour agency operations or proof of passing the Travel and Tour Agency Management Course or its equivalent

For establishments with new General Managers, documents to prove a minimum of three (3) years managerial experience in travel and tour agency operations or proof of passing the Travel and Tour Agency Management Course or its equivalent

Notarized Summary of Inbound Transaction reflecting a total of 100 foreign guests per year, duly certified by an Independent Auditor

REGULAR ACCREDITATION (Documentary)

SPECIFIC REQUIREMENTS


Tourist Land Transport Operator

Valid LTFRB Tourist Transport Service Franchise of the Vehicles

- Valid LTFRB Tourist Transport Service Franchise for newly applied units

- Approved Extension of Validity for expired franchise

LTO Certificate of Registration of Vehicles

LTO Certificate of Registration of Vehicles for newly applied units

LTFRB Confirmation of Units

Proof of attendance to a Tourist Driver’s Training conducted by DOT or DOT-recognized training institute

Proof of attendance to a Tourist Driver’s Training conducted by DOT or DOT-recognized training institute for newly applied tourist drivers




PCO/MICE Organizer

Company Profile/Portfolio

Audited Financial Statements reflecting a minimum working capital of ₱500,000.00.

For the General Manager, documents to prove a minimum of three (3) years relevant experience in event organizing or proof of attendance to a PCO/Event Organizer’s Training or its equivalent.

For establishments with new General Managers, documents to prove a minimum of three (3) years relevant experience in event organizing or proof of attendance to a PCO/Event Organizer’s Training or its equivalent.

MICE Venue/ Facility Valid Comprehensive General Liability Insurance with amount of not less than P500,000.00.




Hotel/Resort/ Apartment HotelValid Comprehensive General Liability Insurance Policy with a minimum amount of coverage amounting to ₱1,000,000.00

Guest Accommodation

Valid Comprehensive General Liability Insurance Policy with a minimum amount of coverage of ₱300,000.00

Homestay

Proof of attendance to a Homestay Training conducted by DOT or any DOT-recognized or accredited training institute/partner

PREMIUM/STAR-RATED ACCREDITATION (Documentary)




Audited Financial Statements or any documents to prove that the establishment has minimum of ₱1,500,000.00 working capital

For General Manager, documents to prove a minimum of three (3) years managerial experience in travel and tour agency operations or proof of passing the Travel and Tour Agency Management Course or its equivalent

For establishments with new General Managers, documents to prove a minimum of three (3) years managerial experience in travel and tour agency operations or proof of passing the Travel and Tour Agency Management Course or its equivalent

Recognition from reputable institutions or external bodies

Proof of Membership in good standing to any duly recognized Travel and Tour National and/or International Associations

Proof of Membership in good standing to any duly recognized Travel and Tour National and/or International Associations

Notarized Summary of Inbound Transaction reflecting a total of 500 foreign guests per year, duly certified to by an Independent Auditor

PREMIUM/STAR RATED ACCREDITATION




Valid LTFRB Tourist Transport Service Franchise of the Vehicles

Valid LTFRB Tourist TransportService Franchise for newly

applied units

Approved Extension of Validity for expired franchise

LTO Certificate of Registration of Vehicles

LTO Certificate of Registration of Vehicles for newly applied units

LTFRB Confirmation of Units

Proof of attendance to a Tourist Driver’s Training conducted by DOT or DOT-recognized training institute

Proof of attendance to a Tourist Driver’s Training conducted by DOT or DOT-recognized training institute for newly applied tourist drivers

PREMIUM/STAR ACCREDITATION



PCO/MICE Organizer

Proof of successful handling of at least five (5) domestic and international events organized, managed and serviced with a minimum of 1,000 participants per event or at least 100 exhibitors

Audited Financial Statements reflecting a minimum working capital of ₱1,000,000.00.

For the General Manager, documents to prove a minimum of three (3) years relevant experience in event organizing or proof of attendance to a PCO/Event Organizer’s Training or its equivalent.

For establishments with new General Managers, documents to prove a minimum of three (3) years relevant experience in event organizing or proof of attendance to a PCO/Event Organizer’s Training or its equivalent.

Award/ Commendation received from reputable institution/s.

Award/ Commendation received from reputable institution/s

Proof of Membership to any duly recognized MICE organizations/ institutions.




MICE Venue/ Facility

Valid Comprehensive General Liability Insurance amounting to not less than ₱1,000,000.00

Quality Assurance Certification given by an international or national organization.

Quality Assurance Certification given by an international or national organization.



GUEST ACCOMMODATIONS

BASIC REGISTRATION BASIC PLUS

PUBLIC AREA PUBLIC AREA

Clean building exterior and surroundings Reception Service for 8 hours

Business name signage conspicuously displayed.

Seating Area

Clean public wash room provided with adequate supply of clean water, soap and

toilet paper.

Reception personnel can converse in Filipino and English

Waste bins provided in the public restroom Staff in Uniform with name plates and IDs

Information/Reception counter or receiving area

Separate Public Restrooms for Male and Female

Landline/Mobile Phone or any communication device at the reception area

Adequate lighting in all areas

PHYSICAL REQUIREMENTS


BEDROOM BEDROOM

Guest rooms with locking doors Potable drinking water and glass available

upon request

At least one pillow per person Mirror in room

Comfortable beds with clean mattresses, fresh linens and pillows with cover

Clothes Holder/Hook

Clean and non-slippery floors. Windows with appropriate window

coverings(e.g. Curtains, blinds)

Clean bath towel per guest Emergency evacuation/Fire Exit Plans

posted in all rooms

Chairs available in room




BATHROOM BEDROOM

Attached/Common BathroomClean toilet and bath with adequate supply

of clean water, soap and toilet paper

Clean toilet and bath with adequate supply of clean water

Waste bins

MANDATORY REQUIREMENTS MANDATORY REQUIREMENTS

Issuance of Official Receipts Pest Control in place

Food and Safety Procedures in place



REGULAR ACCREDITATION

PUBLIC AREA

Information/Reception counter or receiving area manned for at least 12 hours.

Seating area proportionate to the size of the property

Enclosed public areas shall maintain a maximum temperature of 25 degrees Celsius year round

Wi-fi access in public areas

Porter service/Luggage assistance available

Left Luggage Service/Area

Brochures, maps or any similar guide in going around the area available at the reception area

Safety Deposit Box at the Reception

PUBLIC WASHROOM

Restroom with hand dryer/paper towel




BEDROOM

Minimum of five (5) lettable rooms. Note: This requirement will not apply to establishments existing prior to the implementation of these rules.

Minimum room size must be at least 12 sq.m. inclusive of toilet & bath.

All rooms are air-conditioned or shall maintain a maximum room temperature of 25 degrees Celsius

Potable water and drinking glass in room

At least two (2) pillows per person

Mirror at least 31 inches by 16 inches

Clothes hanging space (i.e. shelves, closets, cloth-rack)

Reading lights/Bedside lamps

Any in-room communication device available




BATHROOM

For shared bathroom, ratio is 1 bathroom for every 4 guests

Basic Toiletries (i.e. Toilet paper, shampoo and soap)

Area to place clothes and space for personal toiletries

Good space, ability to move freely

24 Hours supply of Hot and cold running water




FOOD AND BEVERAGE

Availability of dining area or room service

Kitchen equipped with clean and functional kitchen equipment and utensils.

Kitchen kept clean, frequent cleaning is evident, no intrusive/foul smell.

Crockery, Cutlery and Glassware- clean, unchipped and stored in a dry place

Room service for a minimum of 12 hours




SERVICES AND AMENITIES

Functional CCTV available in strategic areas (i.e. entrance, lobby etc.)

Professional security in place

First aid Kit (Red cross prescribed)

Personnel trained on basic life support

Refund and Cancellation Policies

Back-up Generator or emergency power, capable of providing full power




STATUTORY REQUIREMENTS

Designated PWD room/s (BP 344) and provision of facilities in accordance with BP 344

Emergency evacuation/Fire Exit Plans posted in all rooms

Emergency and Fire Evacuation Procedure

Driveway

Parking area

Vermin and Pest Control Program

Health and Sanitation Procedures in Place (includes food safety)



PREMIUM ACCREDITATION POINTS

PUBLIC AREA

Reception service for 24 hrs 2

Seating facility coordinated with the theme/design of the property

2

Complimentary Wi-fi with strong connection 2

Secured Left Luggage Room 1

Offer welcome drinks or its equivalent 1

Sub-Total 9




BEDROOM

Key card power system 2

Door with Peephole 1

Minimum room size must be at least 14 sq.m. inclusive of toilet & bath. 10

Complimentary bottled water with drinking glass in room 1

Extra pillows/range of pillows available 1

Full length mirror 1

Closet/Cabinet 2

Writing table 2

In-room Safety Deposit Box 1

Contemporary tiles, quality timber floors or any equivalent floor coverings. 8

Sub-Total 29




BEDROOM

Black out curtains 2

Hangers provided ( at least 3 per person) 1

Emergency Light or Flashlight in room 1

Availability of suite rooms 10

In-room compendium with additional Information about additional services within the accommodation and/or entertainment/recreation nearby

1

Flat screen TV minimum of 20 inches 2

Slippers 1

Tea/Coffee facility 1

Sub-Total 19




BATHROOM

Attached toilet and bathroom 3

Range of toiletries (e.g. lotion, dental kit, bath gel, etc.) 2

Range of towels (e.g. bath, hand and face towel) 2

Clothes line 1

Bidet in all guest rooms 1

Hair dryer 1

Sub-Total 10




SERVICES AND AMENITIES

Accepts credit cards 1

CCTV with a minimum of 30-day recording storage 2

Medical Services available either in house or on call 24 hours a day 2

Business Desk (printing,photocopy,fax services, etc.) 2

Gym/Fitness Center/Spa 5

Function/Meeting Rooms 5

Swimming pool 5

Ironing Services 1

Laundry Services 1

SUBTOTAL 24




FOOD AND BEVERAGE

Availability of restaurant or dining facility serving all day meals 8

Room service for a minimum of 18 hours 2

SUBTOTAL 10

Grand Total 100



BASIC REGISTRATION REGULAR ACCREDITATION PREMIUM ACCREDITATION

COMMON AREA

Clean house exterior and surroundings

Design and building materials reflect local identity

Waiting Area

Adequate lighting in all areas

Adequate ventilation in all areas

House shall have sufficient electrical power supply

Wi-fi Provision

Safety Deposit Box

HOMESTAYS



BEDROOM

Guest rooms with locking doors

Comfortable beds with clean mattresses, fresh linens and pillows with cover

Waste bins

Maximum of four(4) lettable rooms

All rooms have sufficient ventilation

All rooms are air-conditioned or shall maintain a maximum room temperature of 25 degrees Celsius

Room well lit

At least one(1) pillow with pillow case per person

At least two (2) pillow with pillow case per person

HOMESTAYS



BEDROOM

Clothes hanging space (i.e. shelves, closets, cloth-rack)

Cabinet, closet provided

Windows with appropriate window coverings(e.g. curtains, blinds, etc)

Window fitted with mesh to keep insects out or provision of insect repelling gadgets

Appropriate floor covering, clean and non-slippery

Clean bath towel per guest, no stain and no frayed edges

HOMESTAYS



BATHROOM

Attached/common bathroom Attached bathroom

Clean toilet and bath with adequate supply of clean water, soap and toilet paper

Toilet system in good working order

Adequate supply of clean waterAdequate supply of running

water

Availability of hot and cold water in shower area

HOMESTAYS



FOOD AND BEVERAGE

Availability of dining area

Kitchen equipped with clean and functional kitchen equipment and utensils.

Kitchen kept clean, frequent cleaning is evident, no intrusive/foul smell.

Crockery, Cutlery and Glassware- clean, unchipped and stored in a dry place

HOMESTAYS



SERVICE AND AMENITIES

First aid/ Emergency KitFamily member trained on Basic

Life Support

Emergency Lamps

Laundry and Ironing service

Fire Extinguisher

Promotion of Filipino Culture and Heritage(Decoration, food and products offered)

OTHERS

Special Recognition (e.g. ASEAN Green Certification, etc.)

HOMESTAYS



Business name signage visible

Information Materials(Brochures/Flyers/Other Promotional Materials)

Fire Extinguishers

Physical OfficeMinimum of 18 sq.m. Physical Office located in a Commercial

Area

Minimum of 25 sq.m. Physical Office located in a Commercial

Area

Equipped with CCTV

Basic Office Equipment(e.g. Tables, chairs,

Computer,Telephone/ Mobile Phone, Printer)

Full Office Equipment (e.g. Tables & Chairs, Counter, Brochure Rack/E-brochures, Telephone/Mobile Phone, Computers, Printer/s,

Filing Cabinets, Fans/Air-conditioning Units)




Seating Area for Clients Reception/Lounge Area

Any online pageOfficial Website or

any online pageOfficial Website with registered

domain

Computer Reservation SystemGlobal Distribution System

Any employee must have undergone tourism/travel related

training




Minimum of 3 regular employeesMajor Tour Services are inbound

and/or local

At least 2 payment optionsMembership to any duly recognized

Travel and Tour National and International Associations



DOT REGULAR ACCREDITATION

ONLINE TRAVEL AGENCIES

Physical Office with business address

Use of online banking/ Payment Card Industry Data Security Standard (PCI-DSS) Compliant and Encrypted with Valid Security Sockets Layer (SSL) Certificate

Website with "Contact Us" Page and Domain registration

Posting of full name of the contact person and complete business address

24 hour contact center/number with landline, mobile number, watsapp, viber, etc.

Contract of lease or proof of ownership of office space.

Registered domain/ official website

Barangay Clearance


*Note: Registration and Premium Accreditation is not applicable to OTAs


REGISTRATION DOT ACCREDITATION PREMIUM ACCREDITATION

NOT APPLICABLE

Vehicle Requirement

Minimum of three (3) roadworthy & air-conditioned units

At least 50% of the total number of units are not more than

three (3) years old

Must have any of the following (1 for every 10 units or less than 10, at least 1):

a. Luxury car

b. Premium/Luxury Bus (Comfortable legroom and clean CR)

c. PWD-Friendly Vehicles

TOURIST LAND TRANSPORT OPERATOR



NOT APPLICABLE

Vehicle Requirement

All units equipped with:

Seat cover (if applicable) Seatbelts for all seats (for buses)

First Aid kits

Fire Extinguisher

Public Address system (for buses)

Communication System

WiFi on board

GPS

Dashboard Camera

Multimedia Entertainment System featuring Philippine Destinations

CCTV




NOT APPLICABLE

Driver Requirement

Drivers in Uniforms

Completion of DOT’s Drivers’ Training (Drivers as Tourism Front Liners) &

Emergency Response, Basic Life Support

Regular staff Training (at least once per year)

Garage Requirement

Garage with Motorpool

Fire extinguisher

Business name signage conspicuously displayed.

Office Requirement

Online Booking System

Drivers'/Employees' Lounge



ENTITY TYPE APPLICATION PERIOD ACCREDITATION EXPIRY

Accommodation Establishments

August 1 to October 31 October 31

Travel and Tour Agencies April 1 to June 30 June 30


February 1 to April 30 April 30

PCO/MICE Organizer and MICE Venue/ Facility

April 1 to June 30 June 30

APPLICATION PERIOD AND EXPIRY DATE

BASIC REGISTRATION (COMPLIANT)

Applicant shall accomplish the Self-Assessment Form (SAF) and submit to the concerned DOT-RO together with the Reply Form/Letter of Intent.

An inspection shall be conducted in the presence of the owner or his authorized representative

If compliant with the requirements for Basic Registration, the DOT-RO shall issue the Certificate of Registration to the owner or authorized representative of the tourism establishment and shall be valid for a period of one (1) year.

The registered tourism establishment may request for the extension of its validity for a maximum of one (1) year only provided that they have met the minimum qualification for Basic Plus.

ACCREDITATION PROCEDURE

BACK

CERTIFICATE OF REGISTRATION

../Training July 2017/PASProcessFlow0704.pptx

BASIC REGISTRATION REGULAR ACCREDITATION PREMIUM/STAR ACCREDITATION

• Inclusion in DOT’s database

• Registration valid for 1 year

• Certificate of Registration

• Opportunity to attend DOT conducted trainings

• Certificate of Accreditation valid for two (2) years

• Advertising (Website, newspapers, brochures, magazines)

• Tourism Quality Seal Stickers

• Endorsement to other government agencies and Foreign Embassies

• Opportunity to participate in LOCAL travel fairs and other sales missions

• Opportunity to participate in any DOT and its attached agencies’ conducted trainings and workshops

• Membership to Tourism Promotions Board

• Inclusion in the quarterly release of advertisement of accredited enterprises

• Provision of DOT sponsored tarps/posters and tokens

• Engagement of facilities and services by government agencies

Regular Accreditationbenefits ++

• Issuance of Certificate of Accreditation with three (3) years validity

• Issuance of Star Rating/ Excellence Plaques

• Opportunity to Participate in International Missions and Travel Fairs

• Opportunity to co-sponsor DOT organized events

• Access to review data analytics* (internal or external procured)

Type of Tourism Enterprise

Classification (if applicable)

Registration Regular Accreditation

Premium/Star-Rated

Accreditation

Hotels/Resorts/ Apartment Hotels

5 star

N/A

5,400.00 8,100.00

4 star 4,800.00 7,200.00

3 star 4,000.00 6,000.00

2 star 2,800.00 4,200.00

1 star 2,800.00 4,200.00

Guest Accommodations 500.00 1,400.00 2,100.00

Homestays 300.00 600.00 900.00

ACCREDITATION FEES AND OTHER CHARGES

Type of Tourism Enterprise

Classification (if applicable)

Registration Regular Accreditation

Premium/Star-Rated

Accreditation


(Minimum of 3 units)

Bus

N/A

700.00/unit 1,050.00/unit

Coaster/Mini Bus 400.00/unit 600.00/unit

Van 300.00/unit 450.00/unit

Car 200.00/unit 300.00/unit


Main Office

500.00

5,000.00 7,500.00

Branch Office 3,000.00 4,500.00

1,400.00 2,100.00PCO/MICE Organizer

MICE Venue/Facility 2,800.00 4,200.00


Sticker Fee. DOT Stickers shall be issued to tourism establishment granted with Regular Accreditation upon payment of ₱300.00.

Plaque Fee. DOT Plaques shall be issued to tourism establishment granted with Premium/Star-Rated Accreditation as an incentive. However, request for duplicates shall be processed upon payment of ₱2,200.00.


Re-assessment Fee. For any re-inspection request, a fee of ₱5,000.00 shall be charged to the tourism establishment who wishes to be upgraded in their existing classification while the Accreditation is still valid.

Name Change Fee. An amount equivalent to 50% of the accreditation fee shall be charged to tourism establishment which modifies its Business Name while the Accreditation is still valid.

Lost Certificate/ID. An amount of ₱1,000.00 shall be collected for an authenticated copy of Accreditation Certificate upon submission of Letter Request and Affidavit of Loss.

Surcharge. An additional amount equivalent to 50% of the accreditation fee shall be collected for renewals made after the prescribed application period in accordance with Section 6. And another 100% shall be collected for every succeeding year thereafter.


Main Office Accreditation. The main office should be accredited prior to the accreditation of branch office.

Validity of Accreditation.

Access of Department Representatives to Establishment’s Office and Records. Access to a tourism establishment’s records during business hours

Display of Tourism Quality Seal and Accreditation Number. Accreditation Sticker/Plaques shall be displayed in a conspicuous place.

Regular Accreditation Two (2) years

Premium/Star-RatedAccreditation

Three (3) years

SUPERVISION TOURISM ESTABLISHMENTS

Advertisement of Business. Must display the Tourism Quality Seal and Accreditation Number with Validity

Non-Transferability of Accreditation. Accreditation shall be non transferable.

Dormancy. Dormant application shall be withdrawn after 45 days of inactivity. Warnings shall be sent on the 30th

day.

SUPERVISION TOURISM ESTABLISHMENTS

• Making any false declaration or statement, making use of any document containing the same or committing fraud or any act of misrepresentation for the purpose of obtaining accreditation;

• Failure to comply with the standards and requirements for accreditation;

• Failure to pay outstanding surcharges, fines and penalties;

GROUNDS FOR DENIAL OF APPLICATIONS FOR ACCREDITATION OR ITS RENEWAL

• For applications for Regular and Premium/Star-Rated Accreditation, a determinative finding of liability for complaint/s filed against the tourism establishment with the DOT;

• Provided, that, this disqualification will only apply to the next accreditation period and will be automatically lifted thereafter upon payment of any unpaid fines and penalties.

• Any other act or omission deemed to be detrimental to the tourism industry.

GROUNDS FOR DENIAL OF APPLICATIONS FOR ACCREDITATION OR ITS RENEWAL

GROUNDS/OFFENSESFINES AND PENALTIES

1st offense 2nd offense 3rd offense

Unauthorized transfer of DOT Accreditation Certificates, Stickers, IDs or any document issued by the DOT.

Stern warning and a fine of P5,000.00

Six (6) months suspension and a fine

of P10,000.00

Revocation/ cancellation and a fine of P20,000.00

Unauthorized reproduction of DOT Accreditation Certificates, Stickers, IDs or any document issued by the DOT.

One (1) year suspension and a fine

of P50,000.00

Revocation/ cancellation and a fine

of P100,000.00

Gross and evident bad faith in dealing with clients/fraudulent solicitation of business or making any false, deceptive or misleading claims or statements for the purpose of soliciting business from clients.

Six (6) months suspension and/or aFine of P10,000.00

One (1) year suspension and/or a fine of P20,000.00

Revocation/ cancellation and/or a fine of

P50,000.00

Engaging the services of non-DOT accredited tourism front liners, trainers, establishments or vehicles except in areas where there are no DOT accredited front liners, trainers, establishments or vehicles available.

Three (3) months suspension and a fine

of P5,000.00


of P10,000.00

Revocation/ cancellation and/or a fine of

P20,000.00

FINES AND PENALTIES

GROUNDS/OFFENSESFINES AND PENALTIES

1st offense 2nd offense 3rd offenseFailure to display/specify the DOT Tourism Quality Seal and Accreditation Number with validity in all of its advertisements through print or online media.

Stern warning and afine of P1,000.00

Three (3) months suspension and a fine

of P5,000.00

Six (6) months suspension and a fine of P10,000.00

Promotion, facilitation or conduct of activities involving drug-related transactions or any form of exploitation of women or children.

Six (6) months suspension

and a fine of P20,000.00

One (1) year suspension


Revocation/ cancellationand a fine of P100,000.00

Failure to comply with laws including those requiring tourism establishments to grant privileges and benefits to senior citizens and persons with disability, among others.

Three (3) months suspension



of P10,000.00

Revocation/ cancellation and a fine of P50,000.00

Any other act or omission deemed to be detrimental to the tourism industry.

Stern warning and/or afine of not less than P1,000.00 but not more P10,000.00

based on the decision that will be made by

the TIRC

Three (3) months to one (1) year

suspension and/or a fine of P10,000.00 but not more P20,000.00 based on the decision that will be made by

the TIRC

Revocation/ cancellation of accreditation and/or a fine P20,000.00 but not

more P100,000.00based on the decision that will be made by the TIRC

FINES AND PENALTIES

• The aggrieved party may appeal the decisionof the Undersecretary for TRCRG to theSecretary of DOT within ten (10) working daysfrom receipt of a copy of the assaileddecision.

FINES AND PENALTIES

• A DOT-accredited establishment shall be downgraded from its Premium/Star-Rating Accreditation if the OTSR-SMED determined that it has failed to maintain compliance with the minimum standards within its accreditation validity.

• The Regular Accreditation of a tourism establishment shall be cancelled if the OTSR-SMED determined that it has failed to maintain compliance with the minimum standards therefor within its accreditation validity.

GROUNDS FOR DOWNGRADING AND CANCELLATION OF ACCREDITATION

The DOT shall likewise issue a Notice of Violation to the concerned LGU to recommend the suspension or revocation/cancellation of issued licenses/permits of the establishments found to have violated the terms of their accreditation.

The DOT shall also issue Tourism Advisories pertaining to tourism enterprises found to have violated the terms of their accreditation,which shall contain the following details:

• Complete identification of the pertinent tourism establishment;• Location of the entity;• Its registered owner or proprietor and the business address;• The specific term or terms of accreditation violated; and• The statement that the advisory shall only be lifted upon continued

compliance of the enterprise with the terms of accreditation.

GROUNDS FOR DOWNGRADING AND CANCELLATION OF ACCREDITATION

Confidential Character of Certain Data. Information and documents received or filed with the Department in pursuance of the requirements of these rules shall be treated as confidential and shall not be divulged to any private party without the consent of the party concerned.

Issuance of Additional Circulars/Orders. The Department shall, whenever necessary, issue additional Circulars/Orders for a more effective implementation of these guidelines.

Separability Clause. The provisions of these rules are hereby declared separable, and in the event that any one or more of such provisions are declared invalid, the validity of all other provisions shall not be affected thereby.

Repealing Clause. All existing rules and regulations or circulars issued by the defunct Board of Travel and Tourist Industry or previously issued by the Department of Tourism which are inconsistent with the provisions of these rules are hereby repealed and/or modified accordingly.

MISCELLANEOUS

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