programme catalogue 2016-2017 hong kongcontent.zone-secure.net › bnp_training_offers ›...

The bankfor a changing

world

WHERE MINDS MEET

PROGRAMMECATALOGUE2016-2017HONG KONG

LEARNING AND DEVELOPMENT FRAMEWORK There are four pillars on which Learning and Development is built on:

CAPABILITYDrive core capabilities and know-how to accelerate business success and improve the productivity and performance of the talent pool

• People• Sales & Client Management• Product / Technical• Process

INNOVATION / GROWTH

Leverage L&D mechanisms to spur new thinking, innovation and growth in APAC

• Change Management• Innovation/Think-tanks• Transformation

Near Term Long Term

People Outcomes

Business Outcomes

CULTUREShape and align talent with the ONE BANK culture and values of the bank... increase employee commitment to and engagement with the bank

• Compliance & Conduct• New Entrants & One Bank• Diversity & Inclusion

FUTURE READINESSAccelerate key talent progression along the pipeline... enhance the succession slate for key roles across the enterprise

• Graduate Development• APAC Talent Programme• Senior Leadership

CONTENT

CAPABILITY CULTURE

NEW ENTRANTSPEOPLE PROCESS

• Advanced Presentation Skills (Advanced Level)• Being a Persuasive Communicator – The DISC Approach• EffectiveBusinessWriting• Writing & Speaking Professionally• Presentation Skills (Core Level)• Time Management• Problem Solving & Decision Making• The Art of Assertiveness• Appraisal Interview Workshop• HandlingConflicts• Influencingand Communication Strategy • Managing for Success • Managing for Success - Follow up Day • Report Writing Essentials• Advanced Report Writing

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• MSOffice-Excel:Multi-table Data Analysis & Pivot Table • MSOffice-Excel:Complex Formula • MSOffice-Professional Looking PowerPiont Presentations

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• Launchpad – New Hire Induction• Wealth Management Orientation for New Joiners

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29

SALES & CLIENT MANAGEMENT

• Global Markets Client-Focused Workshop

24

CAPABILITYPEOPLE • SALES CLIENT MANAGEMENT • PRODUCT • PROCESS

PEOPLEAdvanced Presentation Skills (Advanced Level)Being a Persuasive Communicator – The DISC ApproachEffectiveBusinessWritingWriting & Speaking ProfessionallyPresentation Skills (Core Level)Time ManagementProblem Solving & Decision MakingThe Art of AssertivenessAppraisal Interview WorkshopHandlingConflictsInfluencingandCommunicationStrategyManaging for Success Managing for Success - Follow up Day Report Writing EssentialsAdvanced Report Writing

PROCESS

060708091011121314151617181920

MSOffice-Excel:Multi-tableDataAnalysis&PivotTableMSOffice-Excel:ComplexFormulaMSOffice-ProfessionalLookingPowerPiont Presentations

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SALES & CLIENT MANAGEMENT Global Markets Client-Focused Workshop 24

PEOPLEAdvanced Presentation SkillsThis program empowers experienced presenters to get from presenting to the next levels of engaging,influencingandinspiring.Participantshavetheopportunitytoimproveexistingskillsbyexploringtherealmsof conversational presentations and creating energy to become inspirational leaders.

> PEOPLECAPABILITY

• Reviewing current presentation skill levels• Progress from presenting to engaging• Understand social styles in influencing• Harnessing energy to inspire• Refine body language and voice• Practice & apply advance concepts and techniques

Learning Objectives

This training will cover• The Right Strategic Approach to Persuade Your Audience• The Storyboard planner• Presentation Content – Meeting audience expectations• Personal delivery skills• Selection and use of visual media• Detailed feedback from course leader (research benchmarks, video and personal observations)

Course Outline

Duration1 day

Pre-requistiesBasic Presentation skills training

Target AudienceFor individuals who wish to make their presentation with more impacts.

Competencies Addressed

Hong Kong Catalogue 2016 | Where Minds Meet

6

• Communication Skills• Self Confidence

PEOPLEBeing A Persuasive Communicator – The Disc ApproachThisprogramtakescommunicationtothenextlevelusingtheDiSCprofilingmodel.Participantsachievegreaterself-awareness – an integral component in emotional intelligence by identifying their preferred communication andinfluencingstyle.

• Understand the payoffs of using DISC to enhance self-awareness for influencing effectiveness • Leverage on flexing and adapting for successful collaboration• Role play practice on influencing • Develop personal strategy and action plan

Learning Objectives

The Big Picture – The EQ Edge• The most important Intrapersonal Realm – Knowing SelfDISC Profiling • From the Golden Rule to the Platinum RuleMy Profile• An experiential approach to discovering my style• Knowing my strengths and “blind spots”Connecting with Others• Recognizing other styles• Preference, perception and personal connection• The art of flexing and adaptingApplying the DISC Influence – Role play practice• Managing the Boss• Coaching the Team• Selling to StakeholdersPersonal Strategy & Action Planning

Course Outline


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> PEOPLECAPABILITY

Duration1 day

Pre-requistiesNA

Target AudienceAll Staff

Competencies Addressed• Communication Skills

PEOPLEEffectiveBusinessWritingAttheendoftheprogram,participantswillunderstandtheprinciplesofeffectivebusinesswriting;learnthecorrectstyleofwriting;usethe“FogIndex”foroptimalsentencelength;applyprofessionalisminemailwriting.

> PEOPLECAPABILITY

• Understand the principles of effective business writing• Learn the correct style of writing• Apply professionalism in email writing

Learning Objectives

Module 1: The importance and key principles of business writingModule 2: Style of WritingModule 3: The Fog Index & “Power of 25”• The “Fog Index” – Less is More• Applying the “Power of 25” - The number of words and “long” words per sentence• Computing the “Fog Index” and transforming into standard indexModule 4: The “You-Attitude”• Applying the “You-Attitude”Module 5: Organizing & Paragraphing• Organizing the message by topics• Combining with short effective sentencesModule 6: Professionalism in corporate emails• Sign-off and action points

Course Outline

Duration1 day

Pre-requistiesNA

Target AudienceParticipants at an intermediate/upper intermediate level of English proficiency level


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• Professional writing


PEOPLEWriting & Speaking ProfessionallyCourseisintenttodevelopclearanalyticalthoughtprocesses,anddevelopbetterunderstandingofsyntax,grammar, and editing skills. Participants will start to identify common language inaccuracies, tendencies and develop correction techniques.

• Brush up knowledge of writing skills and grammar• Learn how to present ideas logically, accurately and concisely• Identify common grammatical mistakes• Learn about the use of tones and styles in writing• Speak with more confidence• Deliver a more logical and convincing point of view and present information fluently and emphatically

Learning Objectives

Day 1• Writing formats – emails, memos, reports• Understanding logic in writing• Structuring information to attract attention• Writing accurately – Understanding grammar to become more accurate• Being concise and clear to avoid misinterpretation• Understanding how tones and styles can affect your relationship• Improving a selection of writing examples

Day 2• Presenting information logically and with impact• Eliminating distracting vocal fillers from speech• Speaking emphatically and convincingly• Using effective discourse markers in speech• Communicating appropriately using the right tone in a given situation• Presenting information in various scenarios

Course Outline

9

> PEOPLECAPABILITY

Duration2 days

Pre-requistiesNA

Target AudienceParticipants at an intermediate/upper intermediate level of English proficiency level

Competencies Addressed• Professional writing• Communication Skills


> PEOPLECAPABILITY

10


PEOPLEPresentation Skills (Core Level)This workshop focuses on planning and delivery skills for informative or persuasive presentations, enhancing anindividual’sabilitytocommunicatewithgreaterconfidence,controlandflexibility.Presentationstylesarefine-tunedtodevelopagreaterabilitytoinform,influenceandconvince.

• Pragmatic tools to augment current skills in planning presentations, analyzing the audience, creating key messages, and presenting confidently in front of small or large audiences.• The skills to tailor the structure, content and delivery of presentations in the most persuasive manner for each audience, environment and presentation objective.• A greater appreciation of the value of rehearsal including techniques to effectively rehearse prior to a high-stakes presentation.

Learning Objectives

• Analyzing your audience and tailoring the message accordingly• Setting an objective, what do you want your audience to think, feel and do as a result?• Structuring your message for clarity and impact• Creating persuasive messages• Developing and using visual aids• Developing presentation delivery skills, rehearsals, critiquing, individual coaching and video capture• Managing rough times: – Building confidence – Dealing with difficult questions

Course Outline

Duration2 days

Pre-requistiesNA

Target AudienceAll employees who, as a function of their job role, will be required to make credible presentations to both staff and clients

Competencies Addressed• Communication Skills• Self-Confidence

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> PEOPLECAPABILITY


PEOPLETime ManagementThis programme is designed to change participants old habits and empower them to become twice as productive immediately.

• How to accomplish 30% more in a dayLearning Objectives

• Planning your time profitably to accomplish twice as much every day• Secrets of long term focus, strategy and momentum and how to maintain them• Understanding time, time management, attitude, Parkinson’s Law, Podolinsky’s Laws and using them productively• 18 Keys to gaining control over e-mail and paperwork• 5 essential delegation steps and 6 additional ‘assistants’• Podolinsky’s proprietary 90 Minute Marvel™• 5 steps to stop procrastinating and start acting to get more done• 8 steps in how to say “no!” to ‘little things’ to do more important work• 10 steps to eliminate worry from your life and putting that energy to better use• 10 keys to master today’s technology... and NOT letting it master you• 12 critical steps to making meetings productive and to get results flowing after the meeting• Virtual meetings rules for passive listeners and active participants• Secrets of taking advantage of “down time” and commuting time• 12 habits to power pack your personal time, leading to greater satisfaction in life• Coping with multiple bosses and tasks• Importance of grouping tasks and trips for peak efficiency• 8 productivity techniques for leaders and managers• How to capitalise on Social networking, phone apps and new technology• 7 ways to take risks and make them pay off for you• Key secrets of dealing with your boss, customers and your organisation to stay in control• Difference between urgency and importance

Course Outline

Duration2 days

Pre-requistiesNA

Target AudienceAll employees

Competencies Addressed• Organization Skills

PEOPLEProblem Solving & Decision MakingThisprogramisspecificallycustomizedforstafftaskedtomanageaproblemsituation.Theprogramprovidespractical tools to manage the end-to-end of a problem.

> PEOPLECAPABILITY

• Understand the dynamics of logical and creativity applications in problem solving and decision making • Know the key principles and action areas in the 4-phase model• Apply problem structuring in problem solving• Apply creativity techniques in options generation

Learning Objectives

Defining Problem Solving• Understanding the right-left brain preference in problem solving• Overview of the 4-phase modelPhase 1: Problem Structuring – Logical function) Phase 2: Options Generating (Creativity function)Phase 3: Decision Making (Logical function) Phase 4: Action Planning

Developing action plan for workplace case

Course Outline

Duration1 day

Pre-requistiesNA

Target AudienceAll


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• Decision making skills


PEOPLEThe Art Of AssertivenessThis transformational program focuses on insightful self-discovery, impactful principles and practical skills to equip participants with emotional intelligence to apply the Art of Assertiveness at the workplace.

• Understand IQ and EQ in a corporate environment• Leverage on EQ and Social Intelligence • Understand assertiveness from a EQ perspective• Identify assertive behavior vs. aggressive and passive behaviors• Learn, apply and practice the 6 assertiveness techniques

Learning Objectives

Setting the Scene• The IQ vs. EQ Debate• The Secret of Success – Working Hard & Working Smart • The EQ Approach• Why is assertiveness important?What is Assertiveness• Assertiveness in the EQ realms• Recognizing assertive, aggressive and passive behavior• Realigning rapport – professional vs. personal rapport principlesHow to be Assertive• “Asserting Yourself” video• The 6 assertiveness Techniques• Putting assertiveness to work at the workplace• Practice & Feedback Personal Action Planning

Course Outline

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> PEOPLECAPABILITY

Duration1 day

Pre-requistiesNA

Target AudienceAll

Competencies Addressed• Impact• Communication skills


PEOPLEAppraisal Interview WorkshopWhen it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager. This Workshop shows delegates how to carry out appraisal and performance reviews successfully.

> PEOPLECAPABILITY

• Learn how to conduct an effective and constructive professional appraisal interviews• Emphasize the aims of the interview• Teach you what preparation is necessary • Consider the professional situation of your subordinates• Give effective tips and methods to conduct the interview constructively.

Learning Objectives

• When it comes to employee performance appraisals, setting SMART objectives and giving constructive feedback are essential skills for any manager. This Workshop shows delegates how to carry out appraisal and performance reviews successfully.

Course Outline

Duration0.5 day

Pre-requistiesNA

Target AudienceNew managers, or managers wishing to refresh their skills of conducting professional appraisal interviews


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• Developing others• Giving direction in a positive way


PEOPLEHandlingConflicts

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> PEOPLECAPABILITY


Conflictisinevitable.Youareboundtogetsomeconflictatwork.Thebigquestionis:howwelldoyouhandleconflictsituations?Thisone-dayworkshopwilldemonstratetheconflictmanagementprinciplesandhelpyoutomanageanyconflictsituation.

• It provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

Learning Objectives

Setting the Scene• Defining “Conflict” at the workplace• Redefining our perception of conflicts• The Task vs. People balance in conflict situations• The 4 levels of conflictPhase 1: Forming Phase 2: Storming Phase 3: NormingPhase 4: Performing Practice • Case study role play practice• FeedbackPersonal Action Planning

Course Outline

Duration1 day

Pre-requisties• Managing for Success• Fundamental management skills training

Target AudienceManagers who want to learn essential skills and techniques to handle conflicts more confidently and professionally.

Competencies AddressedNA

PEOPLEInfluencingAndCommunicationStrategyThisprogrammeaimstoprovidestaffwithenhancedknowledge,techniquesandtipsforeffectiveandefficientcommunicationandinfluencinginteraction.

> PEOPLECAPABILITY

This one-day workshop will :• provide you with a deeper understanding of the qualities of an effective influencer and the characteristics of influencing (across, up and down in your organisation) • help you get tools to better communicate strategy (including cascading down key messages) and vision

Learning Objectives

• Planning for an influence strategy • Understanding individual decision making processes and motivation to act • Face-to-face persuasive communication skills such as probing, listening, rapport • Creating and delivering compelling messages • Creating impressions and perceptions • Dealing with stakeholder responses

Course Outline

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Duration1 day

Pre-requistiesManaging for Success or fundamental management skills training before

Target AudienceManagers

Competencies Addressed• Communication skills


PEOPLEManaging For Success

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> PEOPLECAPABILITY


Theprogrammeemphasizesontheimportanceofdevelopingandempoweringmanagersforhighperformingteams.

At the end of the program, participants will be able to:• Acquire and consolidate fundamental management skills needed to adapt management style to different situations and to identify their specific added value to their team• Explore and become familiar with the key managerial roles and behaviours underpinning the Bank’s strategy• Engage in a development plan as a personal contract for change

Learning Objectives

Managerial expectations• Exploring and identifying one’s own management profile• Key management issues:• Adapt management style to people and situation • Levers to individual motivation• Team dynamics• Managing performance

Course Outline

Duration2 days

Pre-requistiesPeople Manager with over 5 years of people management experience

Target AudienceManagers with up to 5 years of managerial experience (By Invitation)

Competencies Addressed• Management

PEOPLEManaging For Success – Follow-Up DayTheprogrammeemphasizesandfollowupontheimportanceofdevelopingandempoweringmanagersforhighperforming teams.

> PEOPLECAPABILITY

At the end of the program, participants will be able to:• Acquire and consolidate fundamental management skills needed by recently appointed managers to be able to adapt their style to different situations and to identify their specific added value to their team • Explore and become familiar with the CIB key managerial roles and behaviours underpinning CIB strategy • Engage in a development plan as a personal contract for change

Learning Objectives

• Reinforce and challenge management skills of experienced managers to improve behaviours and expertise in the • CIB five managerial roles which are critical to achieve CIB strategy and meet our business goals and challenges • Share best practices with senior peers and enhance networking and team building across business lines and functions • Engage in a development plan as a personal contract for change.

Course Outline

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Duration1 day

Pre-requistiesManaging for Success

Target AudienceManagers with up to 5 years of managerial experience (By Invitation)

Competencies Addressed• Management


PEOPLEReport Writing EssentialsAt theendof theprogram, participantswill understand theprinciples of effective reportwriting; learn thecorrectstyleofwriting;andapplyprofessionalisminreportwriting.

• Understand the principles of report writing• Learn the correct style of writing• Apply professionalism in report writing

Learning Objectives

• Writing formats • Understanding logic in writing and report style• Structuring information to attract attention• Writing accurately – understanding grammar to become more accurate• Being concise and clear to avoid misinterpretation• Understanding how tones and styles can affect relationship• Improving a selection of writing samples

Course Outline

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> PEOPLECAPABILITY


Duration0.5 day

Pre-requistiesNA

Target AudienceParticipants who need to prepare concise and detailed reports

Competencies Addressed• Professional writing• Ability to report

PEOPLEAdvanced Report Writing The workshop will ask participants to prepare current reports and peers will group edit for the best solutions. Facilitatorwillalsoprovidetipsoneffectivereportwriting.

> PEOPLECAPABILITY

• Understand the principles of report writing• Learn the correct style of writing• Apply professionalism in report writing

Learning Objectives

• Brush up knowledge of writing skills and grammar• Brush up knowledge of formatting• Tips on effective presentation and outlook• Identify common report writing mistakes• Learn about the use of the tones and styles in report writing• Being concise and clear to avoid misinterpretation• Understanding how tones and styles can affect relationship• Peers to improve each other’s writing samples

Course Outline

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Duration0.5 day

Pre-requistiesReport Writing Essentials

Target AudienceParticipants who need to become more accurate and concise in report writing

Competencies Addressed• Professional writing• Ability to report


PROCESSMsOffice–Excel:Multi-TablesDataAnalysis&PivotTable

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> PROCESSCAPABILITY

ThiscoursewillbebeneficialtothosewhofrequentlyusespivottableandrunsdataanalysisinMSOffice–Excel.

• Filter source data downloaded from systems before doing data analysis in Excel• Match and merge multi-source tables• Filter and extract useful information as wish• Explore more on the powerful features in Pivot Tables

Learning Objectives

• Import text file to excel• Connect external data sources to MS Query and Excel• More about criteria• Trouble shooting tips• Retrieve records from Joined Tables• Using Pivot Tables• Group and ungroup dates and numbers• Sorting in Pivot Tables• Display and hide information for fields and items • Formulas and calculations in Pivot Tables• Other Pivot Table setting

Course Outline


Duration1 day

Pre-requistiesNA

Target AudienceAll

Competencies Addressed• Analytical Skills

PROCESS> PROCESSCAPABILITY

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ThisisanadvancedcourseinusingMSOfficeExcelefficientlyandrequiresbasicknowledgeofVLOOKUPandcustomizingcellformatsforeffectivelearning.

• Setup formula to reduce manual work• Troubleshoot common problems• Maximize the benefits of common and powerful excel functions• Learn functions of VBA

Learning Objectives

• A good practice to formula creation• Improve working performance by suspending formula calculation• Use of nested functions• Introduction to Array formulas• Perform statistical analysis using single-result Array formula• Perform statistical analysis using multi-results Array formula• Multiplies corresponding components in the given Array• A quick review of VLOOKUP functions• Workaround solutions if data is not retrieved• Explanation of FALSE instead of TRUE for range in VLOOKUP• Limitations and restrictions of VLOOKUP functions• Enrichments and alternatives to VLOOKUP

Course Outline


MsOffice–Excel:ComplexFormula

Duration1 day

Pre-requistiesMs Office – Excel: Multi-Tables Data Analysis & Pivot Table

Target AudienceAll

Competencies Addressed• Advance Excel Formulas• Analytical Skills

PROCESSMsOffice-ProfessionalLookingPowerpointPresentation

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> PROCESSCAPABILITY

This programme aims to empower and enrich the look and presentation of PowerPoint presentations through visualaidsandemphasizingkeymessagestoattractattention.

• Learn shortcuts to create a presentation contents from Microsoft Word documents • Design an extraordinary, interactive and dynamic presentation • Design a presentation to draw audience attentions • Understand why the PowerPoint files are huge? How to compact the file size? • Customize special chart effects

Learning Objectives

• Convert MS Word Contents to PowerPoint with a Single Click • Simplify Layout and Design Processes with Masters • Take Control of Slide Layout and Font • Use of Smart Art Graphic • Sound and Movie Management • Effective Photo Management for Presentation • Overview of the Standard Chart Types and Their Subtypes • Chart Creation• Advanced Chart Formatting • Advanced Chart Settings for a Smart Chart • Apply Advanced Animations for Chart and Text • Versions Management • File Management

Course Outline


Duration1 day

Pre-requistiesNA

Target AudienceAll

Competencies Addressed• PowerPoint proficiency • Knowing how to use IT

Duration2 days

Pre-requistiesNA

Target AudienceGlobal Markets IT Operations

Competencies Addressed• Client service skills• Client Focus• Integrating the multicultural dimension

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Global Markets Client-Focused WorkshopTheprogramaimstogobeyondourqualityandserviceonClientFocussetup,reachexcellenceandfosterthealignmentwithGlobalMarketsBusinessasaClientCentricOrganization(TheSandglassModel).

• The unique opportunity to practice and boost client services skills – including working with true actors – in an off-desk environment and to share your best practices on client services experiences with your colleagues;• Tips on how to handle complex situation with external clients;• The skills to adjust your communication when dealing with clients from different countries – key in Global Markets Operations where we are competing in the international marketplace and with huge players;

Learning Objectives

Day 1• What is good client service? • Getting in the right state of mind• 4 key client service skills

Day 2• How to deliver client services across different cultures• How to deal with complaints• Practice with actors• How to write professional emails to clients

Course Outline


SALES & CLIENT MANAGEMENT

> SALES & CLIENT MANAGEMENT

CAPABILITY

NEW ENTRANTSLaunchpad – New Hire InductionWealth Management Orientation for New Joiners

CultureCompaliance & Conduct • New Entrants & One Bank • Diversity & Inclusion

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NEW ENTRANTS

Launchpad – New Hire Induction> NEW ENTRANTS

CULTURE

Allow new joiners to gain a better understanding of:• Organizational Structure of BNP Paribas• Communications within the Bank• Code of Conduct• Human Resources Information

Learning Objectives

• Introduction and Overview• BNP Paribas Group and APAC Overview• HR Information Session• BNP Paribas Core Values & Management Principles• IT Information & Security Session• Informal Meeting with HR Business Partners• Compliance Briefing Sessions• Evaluation and Feedback

Course Outline

Duration1 day

Pre-requistiesNA

Target AudiencePermanent New joiners

Competencies Addressed• Understanding the BNP Paribas Group

This programme assists new joiners to better understand BNP Paribas.

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Pre-requistiesNA

Competencies Addressed• Understanding the business environment of the entity

• WM Orientation – Investment Services• WM Orientation – SA, SD, and FA• WM Orientation – Portfolio Management• WM Orientation – Wealth Planning Services• WM Orientation – Philanthropy• WM Orientation – Marketing Documentation Briefing• WM Orientation – Credit• WM Orientation – Compliance• WM Orientation – Business Management Unit• WM Orientation – Policies & Procedures • WM Orientation – Client Management • WM Orientation – COO Office• WM Orientation – IT Tools• WM Orientation – PEARL R2.0

Course Outline

> NEW ENTRANTS

CULTURE

NEW ENTRANTS

A series of Wealth Management orientations to prepare new joiners in Wealth Management for all technical processes and structures within BNP Paribas.

• To gain better understandings of Wealth Management’s business• To gain better understandings of Wealth Management’s organization• To gain better understandings of Wealth Management’s internal working relationship

Learning Objectives

DurationA series of events

Target AudienceWealth Management staffs

Wealth Management – Orientation For New Joiners

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Hong Kong Learning & DevelopmentShaheen GONIHead of Learning & Development, Hong KongEmail address: [email protected] Telephone number: (852) 2909 8407

Heidi H. WONGLearning & Development Manager, Hong KongEmail address: [email protected] Telephone number: (852) 2909 8408

Athena TANGLearning & Development Assistant Manager, Hong KongEmail address: [email protected] Telephone number: (852) 2909 8421

EMAIL ADDRESS: [email protected]

The bankfor a changing

world

July 2016

programme catalogue 2016-2017 hong kongcontent.zone-secure.net › bnp_training_offers ›...

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