profit through process show guide
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Join us at Profit Through Process Week this January, Orlando Florida - Where the Business Process Excellence Community Shapes it\'s FutureTRANSCRIPT
Presented by: In conjunction with:
Where the Business Process ExcellenceCommunity Shapes Its Future
17th – 20th January 2011Buena Vista Palace Hotel & Spa, Orlando FL
OFFIC
IAL 2011 SH
OW
GU
IDE
TEL: +44 (0)20 7368 9373FAX: +44 (0)20 7368 9377EMAIL: [email protected]
1 Week, 2 Summits:Shaping a shared vision for Lean, Six Sigma & BPM
Platinum Sponsor
2 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: [email protected]
IT’S FUTURE IN THE MAKING – make sure you’re part of itFor the first time in history Profit ThroughProcess Week brings together everythingyour 2011 organizational transformationteam could need to accelerate and progresscomplete Process and BusinessTransformation. By bringing together 3 keyindustry events, the week provides aunique shared community working towardsone goal: To plot a common course forcompetitiveness and heightenedperformance through Business ProcessOptimization
So how does theProfit ThroughProcess Week work?Profit Through Process Week is the only industrymeeting to give you the big picture ideologies drivingindustry change, as well as the specific tools andstrategies to perfect your deployment. Through theunique meeting set up, attendees can now participatein visionary shared content and solutions, as well astailor make their week’s learning to their maturity in theindustry.
A standard pass to the Profit Through ProcessWeek covers shared content & access to:✔ Evening Networking package (including awards
dinner)✔ North American Process Excellence Awards ✔ Process Excellence Solutions Hall✔ Live Technology and solution demonstration area✔ Visionary keynote sessions
Attendees should then select their workshopsand content specific sessions from the 2onsite summits based on critical businessneeds and personal scope of responsibility:• 12th Annual Lean Six Sigma & Process
Improvement Week • 18th Annual Next Generation BPM Summit – co-
hosted by IQPC & BP Group• Corporate Leaders Boardroom (VIP access by
invitation or application only)
It’s the perfect way to ensure that the entirety of yourProcess Excellence team is on the same page. Pricingpackages are designed to encourage you to bring thoseresponsible for each area of development:• Team discounts for 3 or more can be arranged for
attendees across separate aspects of the ProfitThrough process meeting
Phone an IQPC registration representative and tailor your packages to your learning and development needs on +1 800-882-8684 foroutside the US +1 646-378-6026
It’s truly where the future landscape will be shaped – and here’s how!A unique face-to-face network of over 800 experts on the front-line in process optimization
The chance to harness the knowledge and experience from the most inspirational leaders from acrossthe Lean, Six Sigma & BPM communities
Shaping the ideas of the future: Visionary panels that address the opportunities of tomorrow, notthe problems of yesterday
The matchless chance to connect the dots between the Process Excellence landscapes and to makesure your leadership teams are positioned to drive excellence at all levels within the business
Profit through Process Week Agenda-at-a-glance
Profit Through Process Week Thought Leadership Plenaries
Speed Networking Technology Demonstrations
Workshops Workshops Judging InterviewsFor ProcessExcellence Awards
Local [email protected] ToRegister Your Interest IsHosting Or Attending AMeeting
TechnologyDemonstrations
Workshops Workshops Judging InterviewsFor ProcessExcellence Awards
Local [email protected] ToRegister Your Interest IsHosting Or Attending AMeeting
Choice Of TrackSession By Maturity
Track Sessions Corporate LeadersBoardroom (By Application Only)
Local [email protected] ToRegister Your Interest IsHosting Or Attending AMeeting
Choice OfTrack SessionBy Maturity
Track Sessions Local [email protected] Register YourInterest Is Hosting OrAttending A Meeting
Lean LeadersMeeting
Disney FieldExperience
White Belt Trainingday
Profit Through Process Week Welcome Reception
DAY 1 - Monday, 17 January 2011DAY 3 - Wednesday, 19 January 2011
DAY 4 - Thursday, 20 January 2011
DAY 2 - Tuesday, 18 January 2011
How to navigate Profit Through Process WeekProfit Through Process Solutions HallShared Lean Six Sigma& BPM Summit SessionsLean Six Sigma Summit only sessions
Next Generation BPMSummit only sessionsCorporate LeadersBoardroomProcess ExcellenceAwards Judging Day
Local AssociationMeetingsNetworking packagePost Conference focusgroups(Please register separately)
Speed Networking
Profit Through Process Week Thought Leadership Plenaries
Book Signing & Technology Demonstrations (Coffee)
Profit Through Process Week Thought Leadership Plenaries
Technology Demonstrations (Lunch)
Opening of the Profit through Process Solutions Hall
Technology Demonstrations (Coffee)
Awards Ceremony & Gala Dinner
TechnologyDemonstrations
Technology Demonstrations
TechnologyDemonstrations
Profit Through Process Week Meeting Summary From Lean Six Sigma& BPM Summit
Close Of Exhibition Hall & Drinks Reception
Choice Of TrackSession By Maturity
Track Sessions Corporate LeadersBoardroom (By Application Only)
Local [email protected] ToRegister Your Interest IsHosting Or Attending AMeeting
Technology Demonstrations
Profit Through Process Week ThoughtLeadership Plenaries
Book Signing & TechnologyDemonstrations (Coffee)
Profit Through Process Week ThoughtLeadership Plenaries
Choice OfTrack SessionBy Maturity
Track Sessions Local [email protected] Register YourInterest Is Hosting OrAttending A Meeting
3TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: [email protected]
What’s the DifferenceBetween the Two Summits?
Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit isthe original, largest and most recommended Process Improvement event of the year.
Through the mixture of visionary thought-leadership and practical techniques forembedding Lean Six Sigma thinking within the business, the Summit provides essentialguidance on future industry evolutions as well and the critical strategies to help youmake the journey.
Structured by program experience, you’ll find something for every level ofLean and Six Sigma maturities:• 0-3 years: Launching Process Excellence• 3-6 years: Driving mid-life Business Results• 6 years +: The Future Improvement Board
Meet and share Lean strategies with:• Chief Quality Officers• SVP/VPs Operations• VPs & Heads of Lean Six Sigma• Directors Lean programs• Managers Process Excellence• MBBs• Black Belts
Just pick which track is most relevant for your program’s stage of development toensure you take away maximum value from the Lean Six Sigma & Process ImprovementSummit and accelerate your program ROI in 2011.
Unlike other BPM meetings the Next Generation BPM Summit goes beyond thetechnologies and standard BPM frameworks to focus on accelerating business delivery,achieving optimum global operations performance and achieving capturing successfuloutcomes.
Based around the combination of BPM thinking and the Outside-In approach theSummit bridges the gap between IT and operational delivery. As such the content isdesigned to take customer facing BPM strategies to a whole new level and give youand your BPM teams the knowledge you need to achieve true enterprise-widebusiness process transformation.
Structured by experience levels in Outside-In and BPM as well as the mostcritical market issues of today take your pick from 3 primary content tracks:• Concepts of Outside-In & advanced BPM• Critical Market Issues• Next generation Business Process Excellence Strategies
It’s the perfect change for strategic BPM leaders to discuss the next evolutionof BPM strategies with you industry peers including:• CIOs & COOs• VPs & Directors Business Process Management• Directors Enterprise Architecture• Directors IT• Process & business analysts
Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest onlinecommunities for BPM thinking globally it’s the one meeting that will truly address thebiggest BPM challenges and focus on strategic business outcomes.
Advanced BPM: How do the world’smost successful companies address thechallenges of the 21st Century?
And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person for access into both Summits. Email [email protected] for more information.
Accelerating Recovery: Transforming BusinessResults through Lean, Six Sigma & ProcessOptimization
4 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: [email protected]
“A fantastic opportunity to network with peers & listen todifferent approaches to common issues” - Bank of New York Mellon
"I was out of the network – one event and I feel I am back in it and connected." - Lloyds Register
In conjunction with:
Get a flavour for what all the fuss is about: Watch last year’s Summit videoonline at www.LeanSixSigmaSummit.com
2011 Award categories include
Closing Date: October 15, 2010Awards Ceremony: January 18, 2011, Buena Vista Palace Hotel & Spa, Orlando, FL
IQPC's industry renowned Process Excellence awards are the ideal way to publicly benchmarkand recognize your Process Excellence business results as well as motivate and renew passionwithin your organizational team. Like no other award program, it's for the community,judged by the community, so what better way to put your improvement program back onyour CEO's agenda and elevate your company's profile in 2011?
2011 Process Excellence Awards:The Americas
"Applying for several years and then winning theaward was very satisfying. We appreciated andutilized the feedback that we received in thevarious categories to improve our approach andprojects. The whole process really mobilized ourorganization and motivated us to improve evenmore than our plan. The final recognition that wereceived had an energizing effect at all levels ofthe organization that more effectively engagedboth our employees as well as our leadershipteam." - Chuck Aubrey, 2010 Winner of BestProcess Improvement Project in Manufacturing,small-midsize
Unparalleled Networking Opportunities at the Profit Through Process Week Include:17th January: Profit Through Process Meet & GreatYour first chance to meet, relax and swap Process Excellence stories with your peers from acrossthe full Profit Through Process Week. Festivities will kick start at 7pm at a secret location andare designed to create a fun and relaxed networking atmosphere (transport provided).
18th January: 2011 Process Excellence Awards7.00: Pre-awards drinks reception7.30: Awards Ceremony & Gala Dinner: Enjoy a delicious 3 course meal and surpriseentertainment whilst you wait in anticipation for the award winners to be announced.
Please note all those wishing to attend the awards ceremony must register in advance for thefull networking package as places are limited. Please see pricing table for more information.
Profit Through Process Solution HallDon’t miss the chance to visit the new interactive Profit Through Process Week Solutions Hallrunning from days 1-3. With shared networking and demonstrations across both Summitand FREE FOR EVERYONE the Solutions Hall is the perfect networking opportunity. (See nextpage for more information…)
INDIVIDUAL AWARDS• Deployment Leader of the Year• Master Black Belt of the Year
PROGRAM AWARDS• Best Process Improvement Program• Best Start-Up Process Improvement Program• NEW FOR 2011: Best BPM Program• NEW FOR 2011: Best BPO-based Process Improvement Program
PROJECT AWARDS• Best Process Improvement Project in Manufacturing
(sub categories for small & large organizations)• Best Process Improvement Project in Service & Transaction
(sub categories for small and large organizations)• Best Project Contributing to Innovation• Best Process Improvement Project Under 90 Days
(recommended for Lean projects)• Best Green Process Improvement Project• NEW FOR 2011: Best BPM project
Log onto http://www.processexcellenceawards.com/to find out more about how to enter, the judgingprocess, awards criteria & applications, and theprestigious judging panel.
5TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: [email protected]
The Profit Through Process Week SolutionsHall is the perfect place to get face time withthe community’s most respected andinnovative solutions providers.
✔ 2011 PI Visionary Council
✔ High Velocity Edge: Stephen Spear talk on how to drive business competitiveness
✔ The Chain of Excellence: Disney share their tips for success
✔ Outside-In: Revolutionary customer thinking strategies for the next generation ofBusiness Process Management
✔ Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week!
✔ The State of the Industry: Industry highlights and feedback from Six Sigma &Process Excellence IQ’s global network & the BP Group Community
Log onto www.LeanSixSigmaSummit.com for more information
Want to know the future of Process Excellence? Then join us for visionary thought leadership sessions:
FREE PASSES AVAILABLE FORSOLUTIONS HALL ONLY –REGISTER FOR YOUR FREEPASS TODAY [email protected]
What will I find in the Profit Through Process Week Solutions Hall?
Taking place in the solutions hall for 2011 you’ll find:
• Access to over 50 leading Lean, Six Sigma& BPM solutions providers: 2011’ssolutions hall will be signposted with twosections for each Summit, the BPM Summitand the Lean Six Sigma Summit. With accessto both sections open to all attendees there’sguaranteed to be more choice than everbefore to help expand your Process Excellencehorizons.
• 15+ innovative technologydemonstrations: Want to see the hottesttechnology and solutions on the block? Thenmake sure you take time out to see some ofthe 2011 solutions demonstrations –everything from the latest statistical softwareupgrades, to e-learning solutions to processmapping software and more, it’s your chanceto try before you buy!
• The Process Excellence PersonalDevelopment Fair: With many businessesramping up recruitment efforts over the next12 months, this is the perfect chance to findthe perfect candidates to take your programforward or find that new job that you’vebeen looking for. So if you’re looking to
recruit or scope for job opportunities, emailus today for more information about careerand personal development fairopportunities.
• VIP networking space: If you’re an eventVIP, take the chance to sit back, relax andponder your learnings in the exclusive VIParea. Access available to speakers, judgesand corporate leaders.
• Refreshments & informal communitynetworking spaces: Take time out fromthe sessions to talk and share ideas withyour new found peers in some of thesolutions hall informal seating areas
• Internet access: Don’t get behind on youremails – spend five minutes online with thefree solutions hall internet access
• Keynote book signings: Pick up anexclusive copy of 2011 keynote books
• Process Excellence book store: Your onestop shop to pick up the latest in ProcessExcellence literature, designed to injectfresh ideas and strategies into yourdeployment team
Corporate Leaders BoardroomCorporate Leaders Boardroom18th January: Registration limitedto 30 SVP, C-level leaders andCorporate Process ExcellenceLeaders.
Accessible only by personalinvitation, the Corporate LeadersBoardroom will meet on the 18thJanuary for a private meetingsurrounding the strategicdevelopment of Business ProcessExcellence. Hosted by 3 CorporateLeaders for Process Excellence,the meeting provides a flexibleand informal agenda driven byyou, the corporate leadership.
Meeting includes: Full VIP accessinto Corporate Leaders Boardroomdiscussions, breakfast, privatelunch, evening champagnereception and a strategic focusgroup with guest leadershipspeaker, all for $300 per person
Entrance criteria for Corporate Leadersis in-line with the following businessremits:• Corporate program leader for Process
Excellence• SVP Operations or Process Excellence• CXOs & MDs of business divisions • Chief Quality Officer or VP Quality• CIO• COOTo request an invitation [email protected]. Places will beallocated on a first come first served basis.
6 TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: [email protected]
Profit through Process WeekChampions
Steve Degnan SchmidtDirector Strategic EnablementAllstate
Tonja SummitSVP Enterprise Planning & StrategicInitiativesWachovia – Wells Fargo
Nancy CaseSix Sigma Learning & DevelopmentMBBPaypal
Diane FranciscoPh.D, Certified MBB, Director ofClient Solutions, Strategic Partneringand Integrated Drug DevelopmentCovance
Chuck AubreyVP Process Management & LSSAnderson PharmaceuticalPackaging
Dan LachicaManaging Director, ElectronicsDivision, First Philippine ElectricCorporation & PresidentFirst Philec Solar Corporation
Greg EadsShared Services MBBBlueCrossShields of Florida
JD RappGlobal Director BPM &Organizational CapabilitiesWhirlpool Corporation
Rod HillMBBJEA
John DouglasVP Six SigmaHess
Richard LamLean Six SigmaDeployment LeadersBMO Financial
Mark FendleyContinuousImprovement DirectorBMW
John MurphyAssistant VP ProcessExcellenceCSX Transportation
Steve TowersCEO & FounderBP Group
Doug SaarelaIndustrial EngineerCrowley Marine
Tiran DeganDirector, EngagementLeader Strategic Initiatives &AnalysisNBC Universal
Charles Bennett, VP Commercial Delivery & Operations, BP Group
Erika Westbay, Program Director BPM, The Nature Conservancy
Mark Barnett, SVP, Process Design Manager, Bank of America Home Loans & Insurance
David Mottershead, Group Manager (ANZ) & member BP Group Advisory Board
John Corr, Chairman Financial Services SIG, BP Group
Craig Reid, Author, Process Ninja
2011 Process Excellence Awards Judges & Advisory Board:
Sponsors &Exhibitors:
BPM Summit Advisory Board: Confirmed keynote speakers:
Steve TowersCEO & FounderBP Group
Stephen SpearAuthorHigh Velocity Edge& Blog: Chasing TheRabbit
Jim CoscoVP & ChiefQuality OfficerMotorolaHome Products
Disney Institute: Learn from the experts in Customer Experience
For speaker updates visit www.LeanSixSigmaSummit.com
Megan JamesEvent Director & Advisory Board MemberSix Sigma & Process Excellence IQ
Platinum Sponsor
7TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: [email protected]
Registration Information
PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES
Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know uponregistration for cost price to discounted from your total registration fee:• Networking (Day 1 Drinks Reception & Day
2 Awards Dinner) – Registration fee will bereduced by $100
• Audio recordings of the Summit sessions ondays 18th – 19th January – Registration feewill be reduced by $299
• Day 1 workshops – Registration fee will bereduced by $398
TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices
TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices
TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices
TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices
SAVE $1600 on the full package pricewhen you book & pay
before 27th August 2010– that’s only $1596**
Lean Six Sigma & Process Improvement BPM Summit Solution Hall
Summit package package Only package$3196 +VAT* $3196 +VAT* FREE
Plenary sessions (Days 1-3) ✔ ✔
Day 1 Workshops (L6S or BPM) ✔ ✔
Lean Six Sigma & Process Improvement ✔ $100 +VAT*Summit sessions (Days 2 & 3)
BPM Summit sessions (Days 2 & 3) $100 +VAT* ✔
Corporate Leaders Boardroom (Day 2) $300 +VAT* $300 +VAT* $300 +VAT*
Post Conference focus groups (Day 4) $999 +VAT* $999 +VAT* $999 +VAT*
Exhibition Hall (Open days 1-3) ✔ ✔ ✔
Technology demonstrations (Days 1-3) ✔ ✔ ✔
Speed Networking ✔ ✔ ✔
Networking (Day 1 Drinks Reception& Day 2 Awards Dinner)
✔ ✔ $200 +VAT*
Conference Audio Recordings ✔ ✔ $299 +VAT*
**Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentagediscounts per team booking.
Lean Six Sigma & Process Improvement Summit package or BPM Summit package
END USER PRACTIONER PRICING ONLY
From USA: Freephone: +1 800-882-8684 or +1 646-378-6026From Rest of World: Tel. +44 (0)20 7368 9373From USA: Fax: +1 646-378-6025From Rest of World: Fax: Fax: +44 (0)20 7368 9377Post: your booking form to:IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19 BrittenStreet, London, SW3 3QLEmail: [email protected]* All registrations from companies operating outside the US will be subject to 17.5 UK VATRegistration #: GB 799 2259 67
No Delegate Solution Provider Pricing available – for solution provider package pleasecall the business development team on +44(0)2073689500 or [email protected]
** To qualify for discounts, bookings must be received with payment by close of business on thediscount deadline specified. Only one discount/offer applicable per person. Registration feeincludes conference documentation, lunch and refreshments. Please Note: An individual may onlyutilize one form of discount per registration. Please determine the maximum discount you mayqualify for prior to registration. (Please add 6% sales tax if you are a Connecticut resident or a reemployed in the state of Connecticut). To qualify for discounts, payment must be made withbookings by the deadline date. All team members must register at the same time to receive thediscount. Team discounts are applicable to standard price and are not available on the eveningnetworking package. Existing customers may not receive any form of discount or offerretrospectively.
CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of theregistration form. Due to limited conference space we advise early registration and payment bycredit card to avoid disappointment. Your registration will not be confirmed until payment isreceived. Admission to the conference will be refused if payment has not been received. Paymentof invoices by means other than by credit card, or purchase order (UK Plc and government bodiesonly) will be subject to a $99 invoicing fee.
CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement andSubstitution Policy: You may substitute delegates at any time by providing reasonable advancenotice to IQPC. For any cancellations received in writing not less than eight (8) days prior to theconference, you will receive a 90% credit to be used at another IQPC conference which mustoccur within one year from the date of issuance of such credit. An administration fee of 10% ofthe contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued forany cancellations occurring within seven (7) days (inclusive) of the conference. In the event thatIQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid.You may use this credit for another IQPC event to be mutually agreed with IQPC, which mustoccur within one year from the date of cancellation. In the event that IQPC postpones an event forany reason and the delegate is unable or unwilling to attend in on the rescheduled date, you willreceive a credit for 100% of the contract fee paid. You may use this credit for another IQPC eventto be mutually agreed with IQPC, which must occur within one year from the date ofpostponement. Except as specified above, no credits will be issued for cancellations. There are norefunds given under any circumstances. IQPC is not responsible for any loss or damage as a resultof a substitution, alteration or ancellation/postponement of an event. IQPC shall assume no liabilitywhatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitousevent, Act of God, unforeseen occurrence or any other event that renders performance of thisconference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shallinclude, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Pleasenote that while speakers and topics were confirmed at the time of publishing, circumstancesbeyond the control of the organizers may necessitate substitutions, alterations or cancellations ofthe speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertisedspeakers and/or topics if necessary without any liability to you whatsoever. Any substitutions oralterations will be updated on our web page as soon as possible.
SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter thecontent and timing of the programme or the identity of the speakers.
DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998.Your details may be passed to other companies who wish to communicate with you offers relatedto your business activities. If you do not wish to receive? Please do not pass my information to anythird party ©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67
Cut off date 1 – 27/08/2010 $1596 (Save $1600)
Cut off date 2 – 24/09/2010 $1996 ( Save $1200)
Cut off date 3 – 29/10/2010 $2396 (Save $800)
OR
Early Booking Discounts**
How do I Register?
TEL: +44 (0)20 7368 9373 • FAX: +44 (0)20 7368 9377 • EMAIL: [email protected]