profile_ashish_prasad
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ASHISH PRASAD
Ph.: (M) +91 9820143274 Email/Skype/In: [email protected]
Seeking Data Analytics’ Process Management role in a growth oriented organization
Proven skills in enhancing the efficiency of Data Analytics Department Well versed with efficiently handling all activities involving Team management, Presentation
and co-ordination with internal Departments Proficient in Data Analytics & MIS Adept at working in high pressure environments with strict deadlines and multiple deliverables
to implement best practices that consistently deliver outstanding results Ability to build and maintain relationship with various departments and continuously give
feedback by stringent follow-up on service level agreements
Resource Management
Time Management Compensation &
Benefits
Training & Development
Project Management Planning &
Organizing
Team Management HR Audits Strategic Planning
Extensive experience of working in a management position in an office environment Confidence, diligence, and ability to take on challenging roles Staff Management experience Efficient handling of complex MIS reports Strong technical aptitude with exceptional talent in training and development and has ability to
effectively translate technical information and procedures to end – users Strong Leadership and Team Building skills
Mumbai, India
Profile Synopsis
A judicious professional with over 9 years of hands on experience in Data Analytics and Customer Service; Result-oriented Analyst to maintain high quality standards to meet challenges of this fast paced, high turnover industry; Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management; Multitasking ability to sketch the plan, prioritize the work and manage the complex projects under aggressive timelines; .
Core Competencies
Executive Highlights
ASHISH PRASAD
Ph.: (M) +91 9820143274 Email/Skype/In: [email protected]
CMS Info Systems Pvt. Ltd. Dec 2016 – till dateRole: Deputy ManagerCMS makes this possible by creating an extensive, reliable and agile cash-management network. From cash processing to cash-in-transit, from cards to ATM network management and retail management, CMS manages the entire flow and management of money for the 100,000 ATM and Retail Points that it services.
Key Responsibilities
Project Management Observe the proposed project’s criticality level & prepare project charter Divide target in pieces & set the timeline to each row item Keep a check on progress & follow up with stakeholders for any additional information
needed Deliver the end product with excellence
People Setting team Goals and prepare performance score for the team Ongoing performance management Provide Feedback to the team for their performance and assist them in optimization Examine team utilization and productivity for better service delivery Maintaining optimum staffing along with rotational shifts High level of colleague engagement Improve team performance with better productivity and utilization by constant tracking
Process Handholding projects for the team to reduce production time & create FTE capacity Handle client objections and escalations Attend Client calls for further process improvement and to streamline the process Management and enhancement of team’s productivity. Identify cross skilling strategy Even distribution of work across the team Regular reporting of process health to stake holders Support compensation planning and succession planning
Transition & Implementation Identify resources and plan for knowledge transfers Adherence to plan and successful Go live with short stabilization period Manage stake holders
Career Snapshot
ASHISH PRASAD
Ph.: (M) +91 9820143274 Email/Skype/In: [email protected]
Aon India Pvt. Ltd. Jun 2010 – Nov 2016
Role: Team Member June’10 – March’12 Business Analyst Apr’12 – Sep’13 Senior Business Analyst Oct’13 – June’14 Lead Analyst July’14 – Nov’16 Certified Trainer (Additional support to the L&D process) June’14 – Nov’16
Aon (Formerly known as Hewitt Associates) – is the leading provider of human resources, pension, retirement, investment management, health &management compensation and talent management strategies.
Key Responsibilities
Handle project team & get the product live within the set/expected timeline Automate inter & intra reporting processes to reduce the production time & create FTE
capacity Assist manager in preparing n publishing monthly performance score card for my team Support & streamline the Operational Excellence process Weekly new hire’s AND/OR refresher’s training, mentoring and readying them for next role Impart applications & tools’ trainings
Project Management Observe the proposed project’s criticality level & prepare project charter Divide target in pieces & set the timeline to each row item Keep a check on progress & follow up with stakeholders for any additional information
needed Deliver the end product with excellence
Process Handle Client calls for further process improvement and to streamline the process Management and enhancement of team’s productivity. Identify cross skilling strategy Regular reporting of process health to stake holders Support compensation planning and succession planning
Transition & Implementation Identify resources and plan for knowledge transfers Adherence to plan and successful Go live with short stabilization period Manage stake holders
Reliance Info-streams May 2006 – July 2009
ASHISH PRASAD
Ph.: (M) +91 9820143274 Email/Skype/In: [email protected]
Role: Customer Service Associate May’06 – Dec’07 Technical Support Executive Jan’08 – July’09
Reliance Info streams Private Limited – provides services such as customer care, account receivables, account management, technical support, back office management, transaction processing, and analytics services.
Key Responsibilities
Front-Office Handle inbound/Outbound calls of internal/external customers to give them needed
information Maintain AHT based on the product been associated with Maintain quality on per call & keep check point handy all the times
Back-Office Monitor on minimum or no error made in the report & dashboard Monitor on team members prepare reports in time to adhere timeliness Follow-up on disputed/escalated client issues due Coordinate with the clients to ensure periodic contact & discuss for transitions, if any Maintain and update allotted client database Present monthly cycle excellence/error report to Team Manager Create templates & macros as per the client requirement
ASHISH PRASAD
Ph.: (M) +91 9820143274 Email/Skype/In: [email protected]
Master of Business Administration - Distance Learning – Operations2011
Bachelor’s Degree in Commerce – University of Mumbai 2005
Six Sigma – Green Belt Certified/Lean practitioner from ICAI2016
Business Process Re-Engineering certified from ICAI 2016 MS-Access certified from Karrox Institute 2011
Active member of Euphoria (Fun squad for Mumbai center) Participation in Annual/Occasional events
Proficient in Siebel CRM, Cognos, WLM, UPoint, PeopleSoft, SAP, Content Manager Master in MS Office application (Word, Excel, PowerPoint, Outlook, VBA & SQL)
Nationality : Indian Date of Birth : Nov 11, 1984 Marital Status : Single Languages : English, Hindi, Marathi Passport # : P0959422 Passport Validity : March 2026 Reference : Available upon request
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Place:ASHISH PRASAD
Personal Details
Educational Background
Certification
Affiliation
Application Skills