Consultant Resume

Prashant JainSenior Software Engineer

Professional Summary

Having 4 yrs of IT Experience all in Pega PRPC. Proficient in PRPC Application development, trouble shooting and bug fixing. Build Case Types and Stages in Pega v7.1. Good knowledge in Banking domain Worked in areas of PRPC which includes Flows, Flow Actions, Harness rules, Section rules, HTML, Correspondence, Activities, Security, Agents and Reporting Experience in defining class structure and hierarchy based on PEGA best practices and guardrails, configuring agents, working with reports, connectors and services(SOAP, File, Email), Listeners, data model, Stages, Process flows, business logic definition and user interface Design Worked for the Lloyds Bank UK, AICPA US, and Macquarie Australia Highly motivated and dedicated with strong Analytical & Logical Development skills. Have taken ample efforts in conducting trainings to bring up my peers to speed. Quick learner with the potential to catch up with challenging requirements, evolving business processes and new technologies. Strict adherence to the client's prescribed testing guidelines, control processes and procedures.

Education University Degree ObtainedRGPV, Bhopal, India Master of Computer ApplicationsMCRPV, Bhopal, India Bachelor of Computer Applications

Industry Certifications

Certified the Pega Senior System Architect in Pega 7.1 in 2015 Certified the Pega System Architect in Pega 6.2 in 2013

Technical Skills Technology Pega PRPC

Tools PegaRULES Process Commander v7.x and v6.x

Data Base DB2, MS SQL Server, OracleOperating System Windows-2007/XP

Language JAVA, JSP, Servlet, JavaScript, SQL, HTML, XML, C++,

SpecializedTraining

Title Conducted by: DurationPega PRPC Entsol Department of TCS 4 MonthsCSSA Self 1 MonthLSA Incessant Technologies 1 MonthTrainings on Pega frameworks, Pega topics, Scrum etc.

Incessant Technologies NA

Project Experience

Project Name Pega CIS and BAU Client Macquarie Bank, AustraliaRole Application DeveloperDuration Mar 1’16 to todayTeam Size 5Environment Pega 7.1.8, MS SQL Server, Jira Cloud

Project Description: Macquarie Bank is a renowned bank in Australia head quartered in Sydney. Pega CIS and BAU works on enhancement requests to various Pega applications for several banking processes. It supports for bug fixing and performance improvements to those processes.

Responsibilities and Contribution: Worked on enhancement requests that are usually additional

requirements or gaps or bugs within banking processes. Involved in discussion of designs approach and well document them.

Actively involved in improving Get Most Urgent and Case Search functionality and performance.

Worked in Selective QC functionality that selectively approves cases and send the case to additional approval WB

Designed PRPC agents to cater bug fixes and proficiently worked with diagnosing tools like tracer, PAL and clipboard

Worked on integration rules with respect to various external systems like Base Global, IDM, Seibel, Computer Share and many more.

Worked on Email listeners and created and modified listener activities.

Involved in designing the Technical Design Documents, implementation documents for several requirements fixes and processes.

Reviewed and reconstruct Class Structure for new applications Created Activities and Decision rules for implementing

core Business logic Prepared Role Based Access group for the Pega Workflow team and

provided security based roles and privileges at operator level Creation of Rules for Validation, Creation of Work Objects, assigning

to Operators Creation of reports using Report Definition, List view, Summary

view rules of PRPC Troubleshoot and communicate with Pega Support team in order to

resolve technical issues which sometimes requires hot fix from Pega systems.

Merging of codes, actively performs deployments of releases both manually and though tools.

Project Name AICPA POCClient AICPA (American Institute of Certified Public

Accountant)Role Application DeveloperDuration Feb 08’ 16 to Feb’ 29 16Team Size 5Environment Pega 7.1.10, Jira

Project Description: AICPA (American Institute of Certified Public Accountant) is an institute which is responsible for authenticating various account firms in USA.

Responsibilities and Contribution: Involved in designing the Technical Design of UI and Class

structure. Developed and tested various screen flows for enrollment,

background check, and team info. Worked on SLA processing and send correspondence at various

levels. Developed various rules such as activities, decision rules for logical

processing.

Project Name Configuration Management, RM Tool & CM Tool Automation

Client Lloyds Banking Group BPA AccountRole Application Developer and DeployerDuration Sep’ 15 to Jan’ 16 Team Size 5Environment PegaRULES Process Commander (PRPC 6.2), DB2 10,

SQL Developer, Rapid Deployer

Project Description: Configuration Management Team is responsible for deployment of Pega codes to various Testing, Development and Production Environments for all Projects of BPA (Business Process Automation) Platform of Lloyds banking group.Release Management Tool automates the manual deployment process.Configuration Management Tool automates the request process for BPA Platform.PCM Violation Reporting Tool displays the application specific violation cases in a graphical way and allows users to resolve those cases.

Responsibilities and Contribution: Involved in designing the Technical Design Documents for

the Workflow development process and Technical specifications Created Class Structure in PRPC Created Activities and Decision rules for implementing

core Business logic Prepared Role Based Access group for the Pega Workflow team and

provided security based roles and privileges at operator level Creation of Rules for Validation, Creation of Work Objects, assigning

to Operators Creation of reports using List view, Summary view rules of PRPC Troubleshoot and communicate with Pega Support team in order to

resolve technical issues which require hot fix from Pega systems. Development & upgrade of Release Management(RM) Tool Testing and defect fixing in RM & CM Tool Development of PCM Violation Reporting Tool Deployment & Management of Pega Codes to Sandbox, Dev, CBT,

NFT, PRT, OAT & Production Environment Coordination with various Project, Testing & Environment Teams Generating Content, Conflict Report and Gold Build Merging of codes

Project Name Pega Environment ManagementClient Lloyds Banking Group BPA AccountRole Application Developer and Supporter for Technical

Issue FixDuration May’ 15 to Aug’ 15Team Size 10Environment PegaRULES Process Commander (PRPC 6.2), DB2 10,

SQL Developer, WAS Console, Unix System

Project Description: Pega Environment Management is responsible for assigning and managing Pega nodes to various dev and testing teams. They support diagnosing and troubleshooting technical issues through SMA, Pega and Server logs. Deploy hotfixes, work as a Pega administrators. They also manage DB and WAS related changes. Environment Management Tool automates the manual registering tickets process.

Responsibilities and Contribution: Troubleshoot and communicate with Pega Support team in order to

resolve technical issues which require hot fix from Pega systems. Deployment of Hotfixes to route to Live environments Testing and defect fixing for errors in Pega applications Deployment & Management of Pega Codes to Sandbox, Dev, CBT,

NFT, PRT, OAT & Production Environment Coordination with various Project, Testing, Websphere

administrators, DBAs, Unix and Network Teams

Project Name CRPClient Lloyds Banking Group BPA AccountRole Application Developer Duration Mar’ 14 to Aug’ 15 (in continuous with Environment

Management)Team Size 5Environment PegaRULES Process Commander (PRPC 6.2)

Project Description: As a part of CRP program multiple initiatives were taken by Lloyds. For below initiatives I have worked:

1. Accessibility Changes - Accessibility is a Legal requirement for all software in European Union countries. Lloyds Bank has NFR for Accessibility based on WCAG2(ISO/IEC 40500) standards. This project aims to do the required changes so that all the applications

of Lloyds Pega platform should meet Accessibility standards.2. ISA Verde to TSB Change – Verde was a name given to the project

for separation of Lloyds and TSB bank. This project aims to replace Verde with TSB from entire ISA and IAS applications

3. Bulk Operators Creation and Update4. Inactive Operators Delete (Manual and Automated)5. SOW Process Automation which automates the information

gathering and approval process for Project workflow and CRs allocation.

Responsibilities and Contribution: Worked with the Business users, Business Leads, and Business

Analysts to define business requirements for designing, testing, and building solutions to meet those requirements

Deployed various Pega Hotfixes and coordinated with support team for code deployment and testing

Requirement gathering, Estimation, Route To Live Planning Client coordination, Project presentation/Client demo Triaging with Pega Systems on SRs Development, Testing and Warranty Support Created rules based on circumstance Received appreciation from Client & TCS management for my

Technical capability and Management skills Created Activities and Decision rules for implementing

core Business logic Prepared Role Based Access group for the Pega Workflow team and

provided security based roles and privileges at operator level

Project Name IAS (Industry Account Switchers) and ISA (Individual Saving Account)

Client Lloyds Banking Group BPA AccountRole Application Developer Duration Jan’14 to Mar’ 14 Team Size 15Environment PegaRULES Process Commander (PRPC 6.2)

Project Description: IAS (Industry Account Switchers) IT Error Work Basket is a project to

analyse, action and report the live IAS cases falling into Error WorkBasket. Individual Saving Account (ISA) project automates the manual paper based ISA transfer process. ISA Transfers IT Error Work Basket is a project to analyse, action and report the live ISA cases falling into Error WorkBasket.

Responsibilities and Contribution: Involved in transition of the process from IT to BPO To identify the root cause for all unique errors in ISA & IAS Error WB

and proposing the solution to resolve the errors. Proposed the idea for creation of IT Error Basket Automation Tool. Involved in direct communication with clients and Business

Operations team for smooth running of the process. Updating the daily volume of cases in IAS Error WB and ISA Error

WB and actions performed by the team on the cases to Clients. Involved in Enhancements of CR’s in ISA Transfers Project Received TCS Gems – Best Team Award for achieving CSI of 99%

for Error WB project

Project Name CPO AutomationClient Lloyds Banking Group BPA AccountRole Application Developer Duration Oct’13 to Dec’ 13 Team Size 20Environment PegaRULES Process Commander (PRPC 6.2)

Project Description: The Court Production Order (CPO) team Global Transaction Compliance (GTC) record the receipt, interpretation and fulfilment of Court Production Orders that are received from external Law Enforcement Agencies (LEA) including Police, Department of Work and Pensions (DWP), Her Majesty’s Revenue and Customs (HMRC) and Serious Organized Crime Agency (SOCA). The CPO Automation Project is to deliver an imaging and automated workflow capability for the CPO operation within GTC

Responsibilities and Contribution: Requirement gathering, Estimation of project Creation of Work Flows, Harness, Sections and Flow Actions,

Properties, Page Lists, Data Tables, Decision Tables and Data Transforms, SLA's for Work baskets and Work Lists, List Views for custom reports, When rules and Validate rules

Testing the application from various portals and fixing bugs. Covering all aspects of test planning, test case preparation, test

execution and defect fixing Client coordination Documenting various problems faced during development and their

solutions designed for further use in other projects.

Project Name FATCA (Foreign Account Tax Compliance Act)Client Lloyds Banking Group BPA AccountRole Application Developer Duration July’ 13 to Sep’13Team Size 25Environment PegaRULES Process Commander (PRPC 6.2)

Project Description: The Foreign Account Tax Compliance Act (FATCA) passed into US law in March 2010 and is designed to reduce offshore tax evasion by US citizens. FATCA is a regulatory change that will have significant impact on the Group’s customers, processes, systems and colleagues.Responsibilities and Contribution:

Requirement gathering Creation of Properties, Page Lists, Data Tables Creation of SLA’s, List Views, Activities Testing the application from various portals Creation of various Validate rules, When rules, Sections and

Harness Unit test case creation, test case execution and Defect fixing Creation of activities, editing flows, checking for unwanted and

duplicate rules. Performance tools like PLA and Preflight