profile & experience

Profile & ExperienceProfile & Experience

Krishna Krishna KomanduriKomanduri

2Krishna Komanduri – Confidential

Presentation ObjectivesPresentation Objectives

Provide the positioning statement Describe high level profile & experience Present high level work performed at

Charles Schwab & Co. on few strategic initiatives

Present the high-level artifacts created and process followed.

The key objectives of this presentation are:


Positioning StatementPositioning Statement

I am an information systems specialist focusing on the application of technology to business functions enabling smooth client experience and streamlining business process and applications.

My field of experience is diverse. I have worked with many Fortune 500 firms as well as mid size and small firms.

My strengths include high level application architecture, designing and developing complex enterprise solutions for large scale deployment, BPM, database design and implementation, data warehousing and MDM.


Key MessageKey Message

Core competencies are aligned to the job functions

When passion and areas of interest match the work

When vision and value are aligned”

“As managers, our job is to create an environment where people (values, personalities and skills) are aligned to the objectives (tasks) of the organization.”

These are two key messages I have followed from one of my mentors.

Best Job for any person is when:


When it comes to technology, my strengths

are: Translate vision to develop short-term improvements to

existing technology platforms, long-term strategy that may result in overhauling certain automated processes to reduce manual processes, improve performance, increase availability and generate accessibility.

Analyzing applications from end users point of view, document and help in streamlining business process and applications to improve client’s experience, improve company’s bottom-line (profits), increase top-line growth, revenue and ROI.

SOA, Enterprise Data Integration Data Architecture, Data Quality and Governance BPM, Master Data Management – one version of truth. Business Intelligence/Data Warehousing, Relational

Database Design and implementation


When it comes to business/management areas, my strengths are:

I have the ability to lead and successfully deliver projects, and in the process gain respect, confidence and trust from business and technology executives and other staff

This is done through: Transparency and (over) Communication Leading by example (I tend to work harder than any of my

subordinates) Avoiding politics (ignoring if detected)

Tactical and Strategic Delivery -- Ability to quickly meet business needs by tactical delivery to test drive business initiatives, and, at the same time developing and championing strategic architecture.

Project Leadership and Delivery from Team Work:


““pulling rabbits out of the hat”.pulling rabbits out of the hat”.

I have followed the above traits in many successful projects delivered at Schwab, and, in the process earned awards and the reputation as

“pulling rabbits out of the hat”


Dedication & Customer (internal) and End user Focus

Keeping the business interests in mind, I have the drive and willingness to walk the extra mile to achieve a successful outcome.

I share a great passion of being client focused and to come up with solutions that would lead to exceptional client experience.

Willingness to do what is needed to move efforts forward regardless of whether they are major projects or minor efforts.


Good Corporate Citizen/Team Good Corporate Citizen/Team PlayerPlayer

Develop good working relationships: Many corporate strategic projects are complex and require working with multiple teams that are geographically dispersed. Many of my projects at Schwab required me to interact with people in places such as Phoenix, Denver, Indianapolis, Orlando and Bangalore, India apart from multiple locations within San Francisco.


Communication SkillsCommunication Skills

Many strategic projects require solid understanding of business vision and objectives and the need to communicate with various stakeholders regarding the architecture, technology, risks and alternatives.

I have the ability to understand issues from various perspectives (Executives, Marketing, Product Management, Operations, Technology, and Vendor) and translate business needs and requirements to comprehensive technology strategy and develop a road map and communicate effectively.


Flexibility/Multi-tasking Ability, Flexibility/Multi-tasking Ability, Open Mindedness Open Mindedness

I have the ability to wear many hats. In several projects, I have played many roles such as architect, SME, mentor, developer, project manager, business analyst, data analyst, quality control and on-site support

I tend to keep open mind be on issues relating to people management or project approach or technology choices.


Key Project – Standard & Poor’sKey Project – Standard & Poor’s

Evaluation of High Performance Database Evaluation of High Performance Database Vendor & Proof of ConceptVendor & Proof of Concept– Managed a staff of on-shore and off-shore team to evaluate database

vendors and perform a POC to assist in determining the candidate architecture for a high-performance data integration layer that supports the data distribution for the data feeds products having API/Toolkit capabilities to enable both the scheduled and intra-day distribution layer.

– As a lead data integration analyst, worked with the client on data analysis related to source data integration. Identified data coming from multiple sources and documented a way of understanding the data.

– After initial data profiling, worked with off-shore team for data quality assessment including data structure checks (domain checks, ranges) and other metrics such as min, max, data type, length.

– Performed multiple roles in the project. As a Scrum Master following Agile/Scrum methodology, conducted daily Scrum sessions with both on-shore and off-shore teams, interacted with senior leadership and provided status reports.


Key ProjectsKey Projects

Schwab Private ClientSchwab Private Client– Successfully architected and implemented Schwab’s

initiative to offer advice to affluent customers via Schwab Private Client (SPC). Demonstrated success in achieving significant client experience improvements and meeting business objectives. Received CIO Technical Leader of the Year award.

– Creation of web-based “book view” for reps using Oracle and configuring an ad hoc billing system that met SPC’s unique needs while developing strategy to migrate this system into larger, more robust internal ABP systems.


Business Process & Logical Business Process & Logical Architecture Diagrams Architecture Diagrams

Created and communicated to senior leadership and multiple groups within organization and across enterprises encompassing multiple domains.

Collaborated with operations, service teams, financial consultants to identify and document the pain points, and presented both tactical and strategic recommendations to the management.


Enrollment Business Process Enrollment Business Process (before) (before)

Multiple Steps by various usersNot streamlined workflowMultiple Applications/ToolsMultiple Systems supporting the toolsPoor client experienceMany pain points


Provided recommendation to Provided recommendation to improve enrollment Processimprove enrollment Process

Resulting in:Improved workflow. Savings, costs reduction.Reduction of Applications/ToolsRetirement of “legacy” tools and

consolidating others.Better client experienceDriving towards industry standards –

MMI/DTCC.


Account Open ProgramAccount Open Program

The goal is to create a common platform that supports multiple enterprises and accounts and leveraging infrastructure, architecture technology and best practices.


Account Open – Front DoorAccount Open – Front Door

SILO Effect – Initially, rapid growth period, time to market was TOP Priority

With M/A, growth and expansion, new enterprises came into place

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The Silo EffectThe Silo Effect

Technology:Must support numerous disparate business solutions Is faced with systems that are difficult to integrate and expensive to maintainHas to repeat every effort for each new developmentIs reactive to the changing needs of the Business

Business:Is unable to provide consistent information, and services to customersMust incur high cost of building new solutionsFinds it difficult to improve productivity

Tech and Business felt the impact of the growth in different ways.


Process VariationProcess Variation

Different types of accounts have distinct business models, operational processes, and architectures with few commonalities

Each group and enterprise has its own business process and architecture.

Created a “common” logical architecture and created a high level business flows for Account open process for all enterprises (Retail and Institutional Brokerage, Retirement and Bank).


Providing e-Signature Capability Providing e-Signature Capability Silo Impact: Multiple groups and enterprises

providing/exploring multiple solutions: As a Program Architect:

– Met with various business groups to understand the requirements for the e-signature functionality.

– Documented high level business process and architecture.

– Researched for vendor solutions and presented the recommendations to various product owners.

– Goal is to reduce costs, streamline efficiencies and provide consistent and improved client experience.


Architectural Issues for a projectArchitectural Issues for a project Buy/Build Vendor Products

– Always a challenge between buy vs. build.– Due to different priorities of various business units,

sometimes, it is difficult to come up with a multi-enterprise solution in one go. Instead, there are vendor products that provides the needs of various enterprises and could be a possible solution.

MDM – Master Data Management– May help in consolidating information from multiple

data stores to a single one and providing a single 3600 of a client.


ArtifactsArtifacts As a Business/Systems Analyst, created

– High level Business Process diagrams– Business/System Use Cases– Activity/swim lane diagrams

As an architect/director, created– Software Architecture diagram consisting of various

sections including current architecture, target architecture, component, logical, data and deployment model.

Presented the above to various stakeholders including senior executives.


CIO Technical Leader of the Year CIO Technical Leader of the Year awardaward

“Krishna was recognized for his contributions in bringing SPC to fruition. The recommendation cited the extensive knowledge Krishna has across a vast number of systems, and the importance of his work, and of SPC to the firm”. – Karin Hempel, Vice President, IT.


Comment from my Manager – Comment from my Manager – Peter Siegel, VP, ITPeter Siegel, VP, IT

“Krishna is viewed as a go-to person on the projects on which he's worked and with business and technology partners in general. He combines strong subject expertise and a willingness to do what is needed to move efforts forward regardless of whether they are major projects or minor efforts”.

“Krishna is consistently praised and respected by business and technology partners with whom he works and is often cited as willing to go the extra mile to make a project successful”.

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