professional services automation
DESCRIPTION
Most well run Professional Services Organizations should consider implementing a PSA system to streamline and automate its core Operations. Automating core business processes enables PSOs to maximize revenue and allows them to focus on more important business functions such as customer success.TRANSCRIPT
ActiveEfficiencyTM starts here
2
Problem Statement• Service Projects/Deliveries Tracked Inconsistently
• Data collected in multiple systems
• Consultancy Schedule System
• SharePoint
• Microsoft CRM
• Spreadsheets
• Undocumented Procedures
• Poor usage of current systems/tools
• Poor visibility of Project profitability
• Delayed Billings and Revenue Recognition
• Inadequate procedures for communicating service deliveries to A/R
• Procedures require that Services understand complex billing/revenue recognition rules.
• Billing and Collecting Expense Reimbursements from customers is difficult
3
Problem Statement (contd.)• Inaccurate Service Revenue Forecasting
• Inability to track service deliveries relative to billing/revenue status
• Lack of procedures to capture planned service deliveries
• Can’t reconcile planned service deliveries with actual results.• Reporting
• Difficult to report on individual projects due to having to pull metrics and KPI’s from various sources
• No method to define KPI’s • Inaccurate revenue and expense reporting
• Multiple Resources currently required for operations-management & reporting• Caroline Update various systems and spread sheets, resource scheduling• Jelena Month end billing.• BarryMonth end Management reporting.• Matt Microsoft Project Server Manager
• Develop process consistency for:
• Resource Management
• Project Management
• Project Accounting
• Heighten Visibility and Predictability of Project Profitability
• Accelerate Velocity of Billing and Revenue Recognition
• Improve Overall Business Intelligence for Services Team
• Limit the Strain on Resources – today multiple people running multiple systems to reconcile data
• Improve Accuracy of Forecasting
• Financial Forecasting
• FTE Planning
• Utilization & Realization Forecasting
Why implement a PSA System
TimeTracking
Expense Tracking
Project Management
Resource Management
ProjectAccounting
How most PS Operations are typically run
Custom built tool
PSA for unified & streamlined Operations
A SaaS based decision support tool that provides one simultaneous view of the truth across all service operations
Implementation & Annual costs
Category NetSuite
Functions and Features Good
User Interface Very User Friendly
Cost 40 Users $45,000/annum (includes maintenance)
Implementation & Training $15,500 (estimated)
Support SaaS offering.
References
Partnering Relationship Excellent
Company Stability Public limited. Industry leading.
Project Scope
• Eliminate Redundant Systems and Procedures
• Eliminate multiple systems
• Documented User Procedures and Training Materials
• Procedures clearly identified to a single appropriate system
• Manual Procedures for non-Standard Scenarios
• Resource Management
• Skills Management
• Resource Assignments and Utilization
• Soft commit to forecasted Opportunities
• Contracts and Project Management
• Proposals and Project Initiation Procedures
• Service Delivery Tracking
• Delivery Hours & Dollars (vs. Revenue)
• Capture Contract Documents (SOW, etc.)
• Status and Profitability Reporting8
• Service Time & Expense Collection and Management
• Weekly Reporting Procedures
• Pro-forma Invoice Generation
• Services Department, Partners, Subcontractors
• Service Billing and Revenue Forecasting
• Revenue Reconciliation to A/R
• Services Aging Report
• Capture of Planned Service Deliveries
• Revenue Rules to forecast Service Revenues
• Forecast Reports
• Integration with SAP
• Data Migration
• All data effective April 1, 2011
32I
Project Timelines
© 1E 2013
July August September October November December
Trial
Complete evaluation & seek approvals to move forward
Start Implementation
Sign Contracts
Go Live!
Data Migration & Pilot
Close books in Q4 using
PSA
Employee Realization Report
Project Portfolio View
Resource Management Chart
Project Margin Heatmap
Project Burn Rate
Forecasted Revenue by Stage
Supply v Demand Report – Resource Forecast
Workspaces Module - Dashboard
Dashboard – Document Management
Expense Report
Timesheet Status Report