production resiliency and tiered recoverability trends & directions · 2019-11-26 · sungard...
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Production Resiliency and Tiered Recoverability Trends & Directions
Resiliency & Recoverability At Optimal Cost
© 2014 Sungard Availability Services, all rights reserved
Steve Piggott Vice President, Premier Accounts Sungard Availability Services
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Topics for Discussion • Introductions
• Industry Leading Practices, Trends & Directions
• Your Perspective & Challenges
• Sungard AS Today: Production through Recovery
• The Game Changer….. RaaS Powered by our managed approach
• Open Forum
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Sungard AS – A Proven Track Record
" A decade of managed service experience combined with three decades of being one of the world’s leading DR providers
" Providing managed services, disaster recovery services, information availability consulting services and business continuity management software to over 7,000 customers
" We offer a complete suite of availability services
" Over 3,300 recoveries (100%) " 24/7 technical centers of
excellence " Crisis management process " Integrated customer support
through our Service Desk, Monitoring Services Operations and Crisis Management Team
" RaaS anywhere: your house, our house or hybrid
People & Processes
" More than 90 facilities worldwide
" Over 5 million square feet of global operations space
" More than 40 mobile recovery units world wide for ‘at-premises’ assistance
" Operational excellence /best practices backed by ITILv3 service-centric model, SSAE 16 Type II & ISO 20000-1 certification and facilities built to support regulatory requirements of PCI DSS & HIPAA
Infrastructure & Operations
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Desired Outcomes
Executives today are increasingly challenged to develop, fund and sustain, executable BCP/DR programs that answer the following questions:
§ “People, process, functionality, infrastructure…..what comes first?”
§ “Am I restorable, recoverable or available?” § “What are the material differences between internal, commercial and
hybrid strategy solutions?”
§ “What are the economic & operational differences between Co-Lo & DR?”
§ “What should we be spending on resiliency and tiered recoverability?”
§ “What ‘roadmap’ alternatives are available to make optimal spend and operationally efficient progress towards executable recoverability solutions?
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The End Game: Enterprise Recovery Process
Backup Offsite
Immediate Response
Life/Safety - Notifications Resume
Business Operations Activate
Incident Mgmt. Plan
Restore Applications
Restore Data
Restore Platform
Damage Assessment
Return Home
Disaster Declaration
Last Offsite Backup
Event
Recovery Time Achievable (RTA)
Restore Business Process
Relocate Business
Operations
Restore System / Application / Data
Restore Business Operations
Restore Voice / Data Network Communication
Restore Network
Primary Site Restoration
Crisis Management
Recovery Point Achievable (RPA)
Process Backlog
Recreate and/or Re-acquire Lost & Backlogged Transactions
SYNCHRONI
ZATI
ON
Media
Tier-1 System / Application / Data
Switch Applications
Switch Data
Switch Platform
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The Most Common Causes of Downtime
Human Error Unexpected Patches and
Updates
Server Room Environment
Issues
Power Outages
Onsite Disasters
60% 44% 26% 29% 56%
1DRJ – State of Disaster Recovery Spring 2014 Survey
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Consider this…
� It’s about business resiliency. How do you stack in your recovery capabilities2?
43% Never
recover CLOSING
51% Close within
2 years
6% Survive
long term
� With the constant threat of critical data loss, it’s no surprise that businesses have difficulty moving ahead after disaster. Of medium-sized companies that experience major business-data losses1:
LAGGARDS BOTTOM 30%
AVERAGES MIDDLE 50%
Recovery Time Objectives Recovery Point Objectives
Best in Class 2.8 hours
Average 5 hours
Laggards 8.2 hours
Best in Class 1.3 hours
Average 6.5 hours
Laggards 10.8 hours
© 2014 Sungard Availability Services, all rights reserved
BEST IN CLASS TOP 20%
1Aberdeen and TechTarget 2012 Survey data
7
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Historically:
§ Fires
§ Hurricanes
§ Tornadoes
§ Earthquakes
§ Floods
§ Power Failures
Characteris0cs:
§ Sta8s8cally predictable, quan8fiable, insurable, well understood
Risk Profile: The Threats Have Changed
Today:
§ Cybercrime and denial of service
§ Terrorist targets of opportunity
§ Wireless devices
§ Business partner connec8vity
§ Public infrastructure concerns
§ Protec8on of human capital
§ The Truth: current capability
Characteris0cs:
§ Inten8onal, Difficult to quan8fy, ambiguous boundaries, trust dimensions
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Catastrophic Events:
§ Widespread and well documented destruc8on
§ Allocated > 60% + of Business con8nuity Budgets
§ Some chance of occurring
§ Stakeholders will understand and have compassion in these situa8ons
What Constitutes Being Prepared?
Service Interrup0ons:
§ Malicious events, viruses, human error – Millions of dollars of quan8fiable losses
§ Infrastructure failure – 50% of outages are hardware or power related
§ Percep8on is reality – Outage = Failure to an8cipate
§ Stakeholders will not tolerate an outage associated with this type of event
§ Regulatory agencies have liUle tolerance to unexplained compliance failures.
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Top Challenges to Corporate Strategy
26%
37%
36%
47%
42%
50%
61%
36%
28%
37%
34%
40%
66%
57%
31%
33%
37%
40%
41%
58%
59%
0% 20% 40% 60% 80%
Available investment of funds and resources
Corporate sponsorship for key initiatives
Build consensus and cooperation from stakeholders across the company
Identify your company’s strategic differentiators in the marketplace
Improving financial integration and eliminating financial silos
Alignment between business and IT
Focus the right people and resources on strategic initiatives
All Responses N=925 IT N=468 LOB N=457
Share of Responses
Question: Please select the greatest challenges to executing your corporate strategy. § Focus: Greatest challenge across enterprise involves ability to focus right people and resources on strategic initiatives
§ Lack of Alignment: Second major challenge involves aligning business and IT with IT indicating much greater significance than LOB
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Top IT Operational Imperatives
19%
40%
47%
33%
37%
33%
50%
41%
24%
23%
20%
34%
35%
45%
54%
65%
21%
31%
34%
34%
36%
39%
52%
53%
0% 20% 40% 60% 80%
Migrate to virtualized or cloud model
Strengthen compliance
Improve supply chain resiliency of suppliers and distributors
Improve information security posture
Reduce application downtime
Improve technology architecture resiliency
Achieve cost reduction goals
Improve IT operations service level performance
All Responses N=925 IT N=468 LOB N=457
Share of Responses
Question: Please rank the top IT Operational imperatives over the next 12 months? § Lack of “Lower-Cost” IT Resources: Top IT operation imperatives include need to improve IT operation service-level performance and need to achieve cost-reduction goals
§ Key Differences: • LOB ranks improving
supply chains as top additional operational imperative
• IT lists improving technology architecture resiliency as additional priority
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Factors Impacting Risk Management
2%
7%
21%
38%
37%
46%
47%
49%
49%
6%
7%
17%
35%
49%
41%
43%
44%
45%
4%
7%
19%
36%
43%
44%
45%
46%
47%
0% 20% 40% 60%
Don’t know
Lawsuits
Pressure from firm stakeholders/shareholders
Potential for/ concern over of internal events
Rapid introduction of new technology
Potential for/ concern over uncontrollable external events
Changing business complexity
Supporting customers and/or business partners in their compliance requirements
External compliance with government/ regulatory pressures
All Responses N=925 IT N=468 LOB N=457
Share of Responses
Question: Which of the following have the greatest influence on your risk management initiatives? § Compliance. Paramount
challenges in managing risks include: • External compliance with
government/regulatory pressures
• Supporting customers and/or business partners in their compliance requirements
§ Key Differences. • LOB: Considers business
complexity and external pressures as additional risks to ensuring competitiveness
• IT: Lists rapid introduction of new technology as additional top risk
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Production Resilience as Competitive Advantage
Business Requirements § Having access to business and IT capabilities
that: • Enable an "always on" and available environment • Respond to and minimize the impact of events that
disrupt operations • Make changes to existing business processes
quickly • Provision new services quickly • Are provided at low costs with increasing use of
pay-as-you-go options
IT as Enabler § Providing an integrated set of IT services that:
• Incorporate robust operations management, security, and business continuity capabilities
• Increasingly utilize new capabilities (e.g. cloud, analytics, social media, mobility)
A successful operational
resilience strategy needs to combine both IT and LOB
needs
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Service Level Objectives RTO/RPO
Multi Center Managed Services Dedicated equipment,
clustering, load balancing
Server & Storage Replication Dedicated and/or shared
equipment with startup services
Storage Replication, Online Backup and Recovery –
Dedicated and shared equipment
Systems Recovery Services Restore from tape/storage
ATOT/ATOD
0-12 hour Tier – 1
12-24 hours Tier – 2
24-72 hours Tier – 3
>72 hours Tier – 4
Leveraging RaaS To Expedite Execution 24x7x365
PLATINUM
GOLD
SILVER
BRONZE
Tiered Solutions – Business-Driven Evolution
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Tape, End User, Quick Ship, Mobile
Low High
High
Leve
l of A
vaila
bilit
y
Recovery As A Service (RaaS)
Disaster Recovery
Disk to Disk Backup
Array Based Replication
Application Replication
Co-Location
Application Hosting
Managed Hosting &
Cloud Services Recovery Services
Vaulting
Disk backup for production, System Recovery & End User
options
Storage Replication
Data replication for Recovery, can include dedicated systems
and shared recovery assets (System Recovery)
Server Replication
Application availability & failover for Windows
applications & data (Email, Blackberry)
Secure Custom Hosting
Co-location and menu-based options including
Restoration Services
Full Infrastructure Management
Dedicated server hosting with shared data center
infrastructure
Managed Application
Services
Technical administration, monitoring, management for ERP applications (SAP & Oracle EBS)
Optional Restoration Services
Assisted Recovery
Resident Engineers perform O/S, application, & data
restoration for test & actual recovery
OS Startup
& Testing
T r a d i t i o n a l R e c o v e r y F o u n d a t I o n
Software Planning Tool - Assurance®
Criticality to Organization
Technology Elements – Hybrid Point Solutions
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Across North America…….
Trends and Directions we hear § Perception of current capabilities vs. reality? Am I recoverable or
restorable?
§ Considered a low risk geography…
§ Funding for BCP/DR is a challenge
§ Building out internal redundancy is our recovery strategy
§ Co-lo or a gold copy of our replicated data equates to a recovery strategy
§ Our key staff will always be available § We don’t need to test as we would recover….elemental testing is
sufficient
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Production Resiliency & Tiered Recoverability
17 © 2014 Sungard Availability Services, all rights reserved
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Co-location, Managed Services, Security Services, Managed Recovery Services
Remote Managed Services, Managed Backup Services, Managed Recovery Program
Application Management, Infrastructure-as-a-Service (IAAS), Private Cloud, Recovery as-a-Service (RAAS)
In Our Data Centers, on Your Floor or in the Cloud
Continuous Availability Solutions
Operational Resiliency Services
|
Production Services – Resiliency & Recovery
Recovery-As-A-Service powered by a Managed approach
Infrastructure Services (Secure Facility Space & Power)
Managed Security
Advanced Monitoring
Mobile Workplace & Datacenter Facility Workplace Recovery Facility
Dedicated Workplace
IT Platform Recovery
Workforce Continuity
Managed Recovery Services
Tiered Recoverability
Managed Internet Services
Network Transport Services
IT Platform and System Management Services
Operating System
Management
Advanced Backup
Management Storage & Replication
Management Disk Based Backup & Recovery
Tape Based Backup & Recovery
Managed VMWare SRM
Managed Server Replication Managed Enterprise & Private Cloud
Managed Citrix
Managed Database
Managed Exchange
Managed ERP (SAP & Oracle E-Business)
Always On Production Services
Advanced Availability Services
Always Ready Shared Services
§ Services Desk § Monitoring Services
Operations Team § Crisis Management
Team
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R2C Services
Tape Online/ Disk Backup
Production Snapshot
SAN Replication
Server Replication
1 – 24 hrs
4 – 12 hrs
Tier 1-2
~0 – 15 min
4 – 12 hrs
Tier 1-2
~0 min
15 min – 4 hr
Tier 1
24 hrs
24 hrs
Tier 1-3
ü üSungard AS Supports All Tiers of Data Protection
Based Upon Your Application Needs
ü ü ü
24 hrs
24+ hrs
Tier 1-3
Data Movers for Different Application Tiers
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RaaS – Powered By a Managed Approach
23 © 2014 Sungard Availability Services, all rights reserved
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Reduce Costs &
Risks
24
Recover My Environment
Manage My Recovery
Protect My Data
Managed Recovery Program
Customer Managed Recovery
VMware Virtual
Machines
Network, WG, Other
Physical Infrastructure
Improve Data
Protection
Improve RTO
Reduce Tape Usage
Move data from customer’s location to a recovery center
Let’s right size recovery with a Tiered Availability and an SLA approach
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The End Game: Enterprise Recovery Process
Backup Offsite
Immediate Response
Life/Safety - Notifications
Activate IT Incident
Mgmt. Plan
Damage Assessment
Return Home
Disaster Declaration
Last Offsite Backup
Event
Recovery Time Objective (RTO)
Restore Business Process
Relocate Business Operations
Resume Business Operations
Primary Site Restoration
Crisis Management
Recovery Point Objective (RPO)
Process Backlog
Recreate Lost Transactions and Newly Stockpiled Transactions
SYNCHRONI
ZATI
ON
Media
Restore Applications
Restore Data
Restore Platform
Restore System / Application / Data
Restore Data Network Communication
Restore Network
Tier-1 System / Application / Data
Switch Applications
Switch Data
Switch Platform
Sungard AS MRP
Resume Business Operations
Resume
IT Services
Customer
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Elements of Recovery As A Service Programmatic approach to recovery life cycle management at our Recovery Facility or Yours
Life Cycle Management
• Application to hardware Mapping • Identify interdependencies • Collecting and sharing knowledge
across teams • Restoration Recipe
• Test Planning • Test Monitoring and execution • Post test analysis
• Recovery Change Management • Maintaining Procedures • Updating configurations • Involved in customers Change
Control process
Test Management
Procedure Execu0on
Applica0on Restora0on Procedures
• Startup Operating System • Install Backup environment • Restore Operating
environment • Restore Application Data
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Service Transition Workshop(s):
• Application Validation • Recovery Priorities • Backup Enhancements • Recovery Strategies • Recovery Sequencing • Best Practices
Service Transition Validation Test:
• Test Recovery Strategies
• Validate Recovery Order
• Validate Recovery Procedures
Validate Business Requirements:
• Applications • Server Architecture • RTO/RPO • Resiliency gaps
Workshop Assessment Report:
• Recovery Maturity Model
• Remediation Items • Processes & Plans
Recovery Documentation
• Develop Detailed Recovery Procedure Documentation
• Develop Run Books • Develop change/config
management cadence
Discovery: • Data Collection Tools
• Auto discovery • Create CMDB • Validate findings
• Establish baseline(s)
Program Transition To Lifecycle Process
Kickoff: • Scope • R&R’s, timelines • Review Applications & Architectures
• Initiate Dual Site Discovery
RLCM
Wk 1
Wk 2 - 16 Wk 12-16 Wk 12-24 Wk 14-24 Wk 14 - 24 July TBD
Phased Test Execution • Tier One Apps
v Critical v Essential v Necessary v Desirable
Kickoff Discovery Recovery Strategy
(RS)
Architectures Implementation
App Recovery
Plans
Recovery Procedures
Test Validation Test Cycle
Recovery Life Cycle Management
Strategy: • Options • Costs • Benefits • Scalability • Testability • Sustainability • Procurement • Implementation
Factual Decision Criteria for Internal or Commercial Solutions
Service Transition DR Test Execution
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Service Delivery The SDM has several teams supporting the service delivery effort
Customer
DR Sponsor Sungard AS
Account Management Team
Sungard AS Service Delivery Manager
(SDM)
Solution Architects Application Technology
& Configuration Mapping
Procedure Developers
Recovery Procedure
Documentation
Recovery Specialists
Testing Program
Execution
Test Managers Test
coordination and
Reporting
SA & PD Teams Configuration & Procedure
Lifecycle Maintenance
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§ 24x7x365 state of readiness
§ Minimize workload associated with environmental restora8on
§ Allows IT staff to immediately focus on database & applica8ons synchroniza8on and integrity re-‐start point capabili8es (explicit business con8nuity focus)
§ Allows Customer to op8mize current staff u8liza8on through re-‐deployment and immediately enhances IT’s support of Business Con8nuity ini8a8ves & capabili8es
§ Integrates DR “readiness” into daily change control = disciplined approach
§ Provides access to industry-‐leading best prac8ces for con8nuously improving recoverability “posture”
§ Quarterly focus on ‘what’s new’ and ‘what are my peers doing’ to align with industry trends and direc8ons proac8vely
Benefits of RaaS
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Resiliency & Recoverability Workshop § Scope
• Validate Solution Alternative Drivers, Considerations & Assumptions • Physical DC locations (included / excluded) • Participants (by location) • Environment Configuration (production & recovery) • Network topology • Target RPO/RTOs • Process & applications tiers
§ Desired Outcomes • Benchmark of resiliency & recoverability capabilities & gaps • Aggregation of requirements for target achievement • Roadmap alternatives & costs for consideration
§ Your Investment • Business sponsor(s), IT subject matter experts (across core disciplines) and
executives, as required • 2-8 aggregate hours per discipline (preparation, participation & vetting
outcomes)
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The Sungard AS RaaS Solution Difference: Predictable Recovery Outcomes " Fully-managed: by the best minds in
recovery
" Predictable: realize real savings and know what you will spend
" Guaranteed: business recovery backed by our SLA
" Comprehensive: designed-to-work with Hybrid IT environments
" Experienced: apply Sungard AS’ unique expertise in testing over 3 decades
Experience & Expertise
People & Processes
Infrastructure & Operations
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Q & A Production Resiliency and Tiered Recoverability Trends & Directions Steve Piggott, VP Premier Accounts [email protected] To learn more visit www.sungardas.com.
33 © 2014 Sungard Availability Services, all rights reserved
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Disclaimer
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Sungard Availability Services is a trademark of SunGard Data Systems Inc. or its affiliate used under license. All other trade names are trademarks or registered trademarks of their respective holders.
© Sungard Availability Services 2014
All rights reserved. No parts of this document may be reproduced, transmitted or stored electronically without Sungard AS’ prior written permission
34 © 2014 Sungard Availability Services, all rights reserved