TRINITY INSTITUTE OF PROFESSIONAL STUDIES

Sector – 9, Dwarka Institutional Area, New Delhi-75Affiliated Institution of G.G.S.IP.U, Delhi

BBA(G) Production &Operations

Management

Paper Code- BBA305Paper ID- 17305

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Quality

• According to C.D Lewis “ Quality is an asset which may be offered to the potential customer of a product or service”

• Quality means a degree to which a specific product satisfies a particular class of consumers.

• Quality is the degree to which it conforms to a design specification

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Quality Control

Quality Control is an effective system for integrating the quality development, quality maintenance and quality improvement efforts

Of various groups in an organization so as to enable production and service , at the most economic levels which allow for full customer satisfaction .

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Application of Quality Control

There are three broad areas of application of Quality control

1. Incoming Material Control2. Product Control3. Process Control

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Steps in Quality Control

W. Grant Ireson and Eugene L. Grant have suggested the following steps in quality control process

1. Control of Engineering quality2. Control of purchased material quality3. Control of manufacturing quality

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Need and Importance of Quality control

• Customer’s Satisfaction• Economy• Reduction in Scrap• Goodwill Creation• Increase in Profit

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

TQM(Total Quality Management)

TQM is the enlightened approach to quality, emphasizes building quality into the product

By studying and improving activities that affect Quality ,from marketing through design to

manufacturingIt is an active approach for continuous

improvement of quality. It demands co-operation from everyone in the company

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

TQM

TQM owes its origin to two Americans1. W. Edwards Deming 2. J.M JuranIt was launched first in Japan which was on the

process of rebuilding its Economy devastated by World War II

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Advantages

• It provides quality service at low cost.• Involves continuous improvement• View organization as an internal system.• Provides customer satisfaction• Team work among employees• Focus on ways to accomplish task.

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

4 Pillars of TQM

• Synergistic Relationships• Continuous Improvement and

Self Evaluation• A System of Ongoing Process• Leadership

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Quality Circles(QC)

QC is a small group that performs quality control activities within the shop .The group carries out its work continuously as part of a company –wide programme of quality control, self development and improvement within company

QC also aims at individual and group development

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

QC

Successful implementation of Quality circlesProgramme requires a massive effort on the part

of management(a) Steering committee(b) Circle leader(c) Circle members(d) Facilitators

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Design Quality

The design of a product or service must incorporate the features and attributes that would satisfy the customer’s need.

The most important feature of the design ,with regard to quality ,is the specification

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75

Design Quality

The common dimensions of design quality of product are:

1) Performance2) Reliability3) Serviceability4) Reputation5) Consistency6) completeness

TRINITY INSTITUTE OF PROFESSIONAL STUDIESSector – 9, Dwarka Institutional Area, New Delhi-75