product return merchandise authorization (rma)
TRANSCRIPT
![Page 1: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/1.jpg)
RETURN MERCHANDISE AUTHORIZATIONPOWERED BY WEBKUL
![Page 2: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/2.jpg)
Return Merchandise Authorization
RMA (Return Merchandise Authorization) refers to returning a product in order to receive a refund or exchange. The buyer of the product contacts the store owner/retailer to ex-change or to ask for refund.
Product RMA is a brilliant feature which can be used to manage entire product return pro-cedure from buyer to retailer/store owner end in very essential manner.
BENEFITS
RMA is very useful for product return & to minimize the effort for both buyer & seller.01
Customers have their choice of returning items for refund or for exchange.02
RMA actions can be assigned to each item after it is received and inspected.03
RMA provides quick process to successfully handle returns for many stores04
![Page 3: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/3.jpg)
Seller Product
Generates RMA Request
Buyer
Ask for Refund
Ask for Exchange
Return Merchandise Authorization workFlow
![Page 4: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/4.jpg)
How RMA makes Buyer more satisfied
E-Commerce Store
E-commerce Store
Defective Product Buyer
Buyer
!
RMA Generated
Refund
Exchange
![Page 5: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/5.jpg)
Some Popular Stores which are using RMa
![Page 6: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/6.jpg)
DISADVANTAGES OF NOT HAVING RETURN MERCHANDISE AUTHORIZATION
![Page 7: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/7.jpg)
Customers are unsatisfied because they don’t have any option against their product to get Refunded or Exchanged
Problems E-Store faces without having RMA
Increased Queries
Lost the Buyer’s Trust
Decreasing Customers
Low Productivity
Unsatisfied Customers
More Chaos
1 )
2 )
3 )
4 )
5 )
6 )
Disadvantages of not having RMA in E-commerce Store
![Page 8: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/8.jpg)
ADVANTAGES OF RETURN MERCHANDISE AUTHORIZATION
![Page 9: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/9.jpg)
More Satisfied Customers
Increases customer’s trust to-wards ECommerce store
Less Number of Queries
Increases Number of Sales
No Chaos and Easy Handling
1 )
2 )
3 )
4 )
5 )
advantages of Return Merchandise Authorisation
![Page 10: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/10.jpg)
UNSatisfied Customers UNSatisfied Customers
Satisfied Customers Satisfied Customers
How RMA Affects E-commerce Store ?
RMA Functionality is not Added to the E-commerce Store
RMA Functionality is Added to the E-commerce Store
![Page 11: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/11.jpg)
02010 2011 2012 2013 2014 2015
100
200
300
400
500
600
700
800
900
No.
of C
usto
mer
s
Years
RMA Functionality is added to the E-commerce Store
![Page 12: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/12.jpg)
Does your customer also wanta product replacement or a repair?
Do you want to make your E-Commerce Store even more trustworthy?
Do you want to let your Customers to refund/exchange/opt with zero effort?
Our RMA (Return merchandise Authorisation) module will give you the way to satisfy your customer and make their return process easy.
MORESATISFIED
CUSTOMERS
MORETRUST VALUE
INCREASEDSALES
![Page 13: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/13.jpg)
Return Merchandise Authorization ModuleRMA (Return Merchandise Authorization) extension is very powerful return management tool for users by which buyer can create multiple rma request with return reason and return label slip . RMA module provides advance RMA features like return label slip print and reason for return for rma request .
Features
Buyer, Seller and communication for requested RMA.01
RMA history for seller and buyer with pagination.02
Return Policy setting from admin panel.03
Dynamic selection of items for an order for making RMA request.04
![Page 14: Product Return Merchandise Authorization (RMA)](https://reader030.vdocuments.site/reader030/viewer/2022032502/55ba2402bb61eb9c4c8b47cb/html5/thumbnails/14.jpg)
Get RMA Extension fromWebkul Store
Buy RMAfor Magento
Buy RMAfor Opencart
Visit Our Store Now: store.webkul.com