LANGLEY RESEARCH CENTER (LaRC)BASELINE SECURITY CONTRACT

SUMMARY OF SERVICES

Table of Contents

1.0 Purpose……………………………………………………………………………………32.0 Interoperability………………………………………………………… ………………33.0 Comprehensive and Effective Security...............................................................................34.0 Scope ..................................................................................................................................35.0 Services ....................................................................................................................18

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1.0 Purpose

1.1 Uniformity, Standardization, and Centralization

1.1.1 The National Aeronautics and Space Administration (NASA), as part of an Agency-wide Protective Services strategy, seeks to achieve uniformity, and standardization, and where appropriate, of protective services across the Agency. This Performance Work Statement (PWS) defines the requirements for security services for NASA Langley Research Center (LaRC).

2.0 Inter-operability

2.1 Contractor personnel from various Centers and Component Facilities across the Agency shall have the ability to seamlessly inter-operate during Agency related contingencies worldwide, and in the event of emergencies, or special projects.

3.0 Comprehensive and Effective Security 3.1 Within NASA, the Assistant Administrator for Office of Protective Services (AA/OPS) is

responsible for implementing a comprehensive and effective security program for the protection of people, property, operations, and information associated with the NASA mission and the Agency-wide protective services strategy. LaRC has primary responsibility for the day-to-day Security Services Program. The contractor shall provide all services IAW this PWS. Program IAW compliance documents located at 4.16 below.

4.0 Scope

4.1 General Requirements and Standards of Performance

4.1.1 Performance

4.1.1.1 This PWS encompasses the general requirements and standards of performance to be satisfied by the contractor for the LaRC security service function. The contractor shall perform these functions as specified in this PWS.

4.1.1.2 The contractor shall perform sustaining/baseline security services on a firm fixed price basis as defined in Paragraph 5 under Contract Line Item Number (CLIN) 0001.

4.1.1.3 The scope of work under this contract is divided into two categories: Sustaining Effort/Baseline and Indefinite Delivery Indefinite Quantity (IDIQ) services through issuance of Task Orders (TOs). All requirements associated with the Sustaining Effort/Baseline will be included under CLIN 0001. CLIN 0002 will be established for IDIQ TOs and shall be issued by written notice of the Contracting Officer (CO). The Contractor shall perform all work in accordance with all Federal, Agency, and LaRC specific policies, procedures, and regulations including Compliance Documents listed in paragraph 4.16

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4.1.2 Staffing

4.1.2.1 The contractor shall provide an adequate staff, which is fully capable of executing contract responsibilities and responding to the requirements of this contract. (see Attachment A.1 Protective Services Position Description/Titles Guidelines, Attachment A.2 Medical Examination for Emergency Services First Responders, Attachment A.3 Physical Fitness Requirements, Attachment A.4 Security Officer/Police Qualifications, Attachment A.5 Officer Uniform and Equipment Requirements, , Attachment A.6 Psychological and Emotional Requirements, and Attachment A.7 Drug Testing and Drug and Alcohol-Free Workforce Requirements)

4.1.3 Command Structure

4.1.3.1 The contractor shall provide an adequate hierarchical command structure and chain of command for security officers with full authority to respond to the requirements of this contract.

4.2 Sustaining Effort/Baseline

4.2.1 The contractor is responsible for performing the day-to-day operations of LaRC’s security services as required by this PWS unless specifically identified as IDIQ task order, This includes security, , and training. These requirements include providing the necessary management, supervision, supplies, materials, and personnel (not otherwise provided by the Government) to perform the security services for LaRC on a 24-hour, 7 days per week basis.

4.3 Contractor Provided Analytical Support, Developmental Engineering, and Independent Study

4.3.1 The contractor shall provide analytical support, developmental engineering, and independent study and analysis on an as-needed basis in accordance with to be issued under separate TO(s) to address evolving requirements resulting from NASA-specific threats and from the implementation of new federal mandates related to counterterrorism and homeland security. The contractor shall manage all emergency operations utilizing the National Incident Management System (NIMS). Cramer to provide further verbiage on day to day requirements.

4.4 Indefinite Delivery/Indefinite Quantity (IDIQ) Services (CLIN 2)

4.4.1 IDIQ work is unscheduled and nonrecurring services and supplies provided on an as needed basis that is within the broad scope of the PWS, but not priced under the Firm-Fixed Price portion of the contract for Security Services (CLIN 1). A Task Order will be issued by the Contracting Officer (CO) in accordance with the task ordering procedures in Section H of the contract. The Contractor shall provide the additional security services on a fixed price basis. The following items represent activities that may be performed under the IDIQ portion of the contract. Although the exact details of the work are not known at this time, potential areas include, but are not limited to:

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4.4.1.1 Analytical support, developmental engineering, and independent study and analysis on an as-needed basis in accordance with to be issued under separate TO(s) to address evolving requirements resulting from NASA-specific threats and from the implementation of new federal mandates related to counterterrorism and homeland security. The contractor shall manage all emergency operations utilizing the National Incident Management System (NIMS).

4.4.1.2 Miscellaneous services for; Export control, information assurance, International Traffic in Arms Regulations (ITAR), additional analytical support outside sustaining effort/baseline efforts, counterintelligence/counterterrorism

4.5 Contractor Support for Policy, Oversight, Guidance, Advice and Assistance

4.5.1 The contractor shall support the Office of Security and Program Protection mission to include national-level policy-making for security, internal policy formulation, oversight, guidance, advice, and assistance to LaRC Security Programs and initiatives designed to protect LaRC personnel (including on-site contractors and visitors), classified national security information, and physical assets.

4.6 Security Service Functions

4.6.1 The contractor shall provide all personnel, resources, materials and services necessary to perform security services, including, but not limited to all security operations, investigations, crash-response (including rescue operations), special event, contingency planning and incident response, and new threat response capability. The performance of this PWS shall require that contractor personnel process, update, and maintain information/data utilizing both institutional provided data bases/automated data systems including upgrades and Government-provided replacement systems, as well as Contractor provided databases, and systems.

4.6.2 The contractor shall be responsible for the protection of Classified National Security Information (CNSI) in its possession, in all forms and mediums including when it is processed and maintained on Information Technology (IT) systems and other electronic formats, and for providing Agency central services for adjudication of security clearance eligibility and clearance database management.

4.6.3 The contractor shall support LaRC initiatives to detect, deter, and neutralize espionage, other intelligence activities, or sabotage conducted for or on behalf of foreign powers, organizations or persons, or international terrorist activities.

4.6.4 The contractor shall support the LaRC by providing and promoting training, awareness, and outreach to the LaRC community to educate and sensitize them to Counterintelligence (CI) issues and concerns, as well as analysis of specific CI threat information and foreign intelligence collection efforts to LaRC program and project management.

4.7 RESERVED Provide a rewrite of paragraph

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4.8 Program Management

4.8.1 The provisions of this PWS for the Langley Research Center (LaRC), LaRC Security Contract, including all attachments hereto, define the security services required to be provided to the Office of Security Services (OSS) at LaRC.

4.9 General

4.9.1 Subject Matter Expertise

4.9.1.1 The contractor shall provide subject matter expertise to advise OSS in the implementation of security services. The contractor shall recommend potential security services solutions adaptable to a wide variety of research and scientific environments, including business office, highly secure facilities, campus, and factory industrial settings. The contractor shall remain abreast of current security issues, trends, laws, regulations, and technologies.

4.9.2 Identification of Weaknesses and Vulnerabilities

4.9.2.1 The contractor shall provide continuous assessment and evaluation to identify security weaknesses and vulnerabilities and recommend appropriate corrective action.

4.9.3 Standard Operating Procedures

4.9.3.1 The contractor shall develop Standard Operating Procedures (SOP) for operations conducted under this LSC. Such SOPs shall standardize, to the maximum extent, the contractor’s procedures. The Standard Operating Procedures shall be prepared, implemented, and maintained IAW Contract Exhibit B and SOP.

4.9.3.2 Reserved

4.9.4 Normal Workload Fluctuations

4.9.4.1 Normal workload fluctuations shall not require modification to the Sustaining Effort/Baseline (CLIN 0001) nor issuance of an additional IDIQ Task Order.  However, planned special events and unplanned events described in Section 5.0 may necessitate work that exceeds effort which would normally be established under CLIN 0001. Such additional work may require modification to CLIN 0001 or issuance of an additional IDIQ Task Order as determined by the CO.

4.9.4.2 Normal workload fluctuations are and include augmentation of posts or patrols, due to mission exigencies and normally occurring security and law enforcement events (e.g. defile/traffic control, escorts, incident investigation, and accident/emergency response.)

4.9.5 Supplies and Materials

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4.9.5.1 The contractor shall be responsible for purchasing supplies and equipment not otherwise provided for under this contract as Government-furnished to fulfill the requirements of this contract. The contractor shall provide information on the management of government property IAW contract exhibit B, Government Property Management.

4.9.5.2 As directed by the CO the contractor shall be required to purchase specific supplies and equipment. The contractor must only use the supplies as directed by the government.

4.9.6 Vehicles

4.9.6.1 Except as specified in the contract, the contractor shall provide and maintain all vehicles necessary to perform the contract. Vehicles used for marked patrol (emergency vehicles) shall be (see attachment J.1-A.9 –Vehicle Decal) silver in color and equipped with permanently mounted, size appropriate, LED blue light-bar, siren, public address, basic vehicle first aid kit, and vehicle fire extinguisher. Radio equipment, speed detection devices, and spot/take-down lights shall be installed as specified below:

A. The emergency light bar shall be, or equal to, a Whelen Justice™ (8F-LB471), with four (4) Blue Linear 6 LED Modules, six (6) Blue Conical 3 LED Modules, two (2) White MR11 35W Takedown white lights, two (2) White MR11 35W Alley lights, and five (5) Yellow Conical 3 LED Modules. The contractor shall obtain COTR approval for all equipment obtained as “or equal”.

B. The siren, public address system (PA), shall be a minimum 100Watt three (3) tone siren, with a PA microphone [additional information will be added by the government based on industry input]. The control panel shall have adjustable backlighting, with a three (3) position switch with indicator lights, and be capable of controlling the selected light bar.

4.9.6.2 The contractor shall, to the maximum extent possible, standardize the vehicles used for patrol. Sedans shall be of large size and SUVs shall at a minimum be of medium size. Such vehicles shall conform to a standardized visual pattern and present a coherent and professional image.

A. An integrated vehicle decal system designed by the contractor and approved by OSS shall be used to identify all emergency vehicles. A fully reflective decal system shall include side and door panels, rear trunk/hatch panels, and a rear bumper panel, and shall include a fully reflective 911 emergency call number decal on the rear quarter panels and the rear of the vehicle.

B. Each vehicle shall be individually numbered with day/night reflective markings that include a moderately sized “NASA Langley Research Center” and large sized “Security Police”.

4.9.6.3 Fuel, refueling and provisioning of fuel used by the contractor during the contract period will be provided by the government.

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4.9.6.4 The contractor shall be responsible for the proper care, custody, accountability and maintenance of all Government-furnished supplies and equipment as provided for in the contract.

4.9.7 Internal Training

4.9.7.1 NASA Federal Law Enforcement Training Academy

A. To contractor shall be required to comply with the standardized training curriculum only NASA Federal Law Enforcement Training Academy (NFLET) curricula and use certified instructors to support the qualification requirements of its employees.

B. The contractor shall be responsible for all training and travel associated with training. The existing training facilities known as NFLET reside at the Kennedy Space Center and may be used by the contractor to obtain NASA required training for contract employees. The contractor shall be responsible to obtain all training, including associated travel and maintaining current levels of staffing (e.g. backfill), under the Sustaining Effort/ Baseline Effort portion of the contract.

C. To qualify as a Security Officer (Armed) or Security Police Officer, all uniformed and armed employees must meet minimum NASA standards. For the position of Security Officer (Armed) the training qualification is the NASA approved basic standard course, the Security Officer Fundamentals Certification Course (SOFCC). For the position of Security Police Officer the training qualification is the advanced NASA Federal Law Enforcement Training Course (NFLET) with Federal Arrest Authority (FAA) IAW with NPR 1600.1.

D. Only NASA standards shall be taught as part of the training associated with performance under this contract. The Contractor shall not supplement such training, licensing or certifications, without specific approval by the LaRC COTR.

E. Unless specifically required by the PWS and approved by the COTR, only NASA standards and NFLET approved curricula are authorized for use in Security Police Officer or Security Officer (Armed) instruction. In order to avoid the possibility of confusion associated with the assimilation of different standards and procedures, the contractor shall not obtain State licensing as a part of this contract. Where the PWS or NASA guidance is silent on an explicit training standard, the contractor shall obtain the COTR’s approval for any proposed training curriculum. The use of NASA property and resources is not authorized to maintain State licensing or certifications.

F. Any request for a change in training standards, must be reviewed by the responsible officials of the NFLET Academy and approved by the COTR before implementation under this contract.

4.9.7.2 Maintaining Proficiency

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A. The contractor shall be responsible to provide a fully qualified, skilled and capable workforce to include all NASA required qualification and certifications. The contractor shall ensure that its workforce is fully trained and maintains proficiency to accomplish all aspects of their job assignment(s).

4.9.7.3 NASA Required Training and Recertification

4.9.7.4 The contractor shall obtain all NASA required training and recertification required to perform the functions of this PWS. The Contractor shall provide properly certified personnel from the first day of performance through completion of the contract IAW this PWS. Performance of this work must be carried out in such a manner that causes minimal interruption to or interference with proper execution of government business. The contractor shall comply with all Agency Level training as referenced in Attachment A.4 of this PWS. The Contractor shall report on employee training IAW Contract Exhibit B, Training Plan Report.

A. The contractor shall ensure the successful completion of all applicable security services training detailed in NPR 1600.1, and associated compliance documents listed in section 4.16 below. The contractor shall obtain the COTR approval for any required changes, waivers, or deviations to training and certification requirements.

B. Recertification as required by NPR 1600.1 and associated compliance documents listed in section 4.16 below, shall be accomplished by the successful completion of the applicable NFLETA Refresher Course.

4.9.7.5 NASA Federal Law Enforcement Training

A. The contractor shall qualify all security police officers and security officers (armed) by completion of the NASA Federal Law Enforcement Training Course (NFLET) with FAA or the Security Officer Fundamentals Certification Course (SOFCC), and firearms qualification and training as required IAW the NPR-1600.1 prior to such officers assuming any armed duties associated with this contract. (see Attachment A.4 Security Officer/Police Qualifications)

4.9.7.6 Local and State Education Requirements

A. Notwithstanding the requirements of paragraph 4.9.7 Internal Training, the contractor is responsible for all local and State education specifically required by this contract and shall, when required in Section 5.0 – 5.6 of the PWS, complete local and state educational requirements plus obtain licenses or certifications identified by OSS. The PWS will detail any specific relevant State and local training requirements. In the absence of a contract requirement for local or State licenses or certification, the Contractor must adhere to the following:

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i. No course material, training standards, or policies associated with any unapproved training or non-contract required training, certifications, or licenses will be allowed on NASA property.

ii. The use of NASA-provided work areas, filing systems, facilities, equipment, or materials in furtherance of non-contract required training, certifications, or licenses is prohibited.

iii. Efforts to obtain non-contract required training, certifications or licenses shall not occur on NASA property or while the contractor’s employees are on duty time performing the requirements of this contract.

iv. The supplementation of any duty standards or policies associated with this contract, mandated solely by local or State educational, licensing, or certification authorities is prohibited.

v. The inspection of/on NASA property, facilities, and material, equipment, or contractor personnel while on duty at NASA locations, by any official associated with non-contract required training, licensing or certifications is prohibited.

vi. Notwithstanding any other training or certifications received by the Contractor’s employees, only NASA-approved policies, procedures, and duty performance standards will be accepted as justification for official actions taken on behalf of NASA under this contract.

4.9.7.7 Weapons

A. Firearms and magazines will be provided by NASA as specified in Section XXXX (GFP Section). The Government will provide each security officer a handgun and three magazines that are to be loaded by the contractor to capacity while on duty. The contractor shall ensure that all handguns are carried holstered with a round in the chamber. The contractor shall ensure that weapons are stored unloaded and in a separate suitable container as specified in NPR 1600.1.

B. The contractor shall provide both training and duty ammunition for all assigned weapons sufficient to equip each officer.

4.9.7.8 Intermediate Force Weapons

A. The contractor shall provide intermediate force weapons as required IAW NPR-1600.1. A Collapsible Baton and OC Spray (1% CS and 1% OC which is rated at 2,000,000 SHU) shall be carried while on duty by all uniformed security officers/police. . The contractor shall obtain the approval of the Center Chief of Security (CCS) for all Taser use. A NFLET approved training curriculum shall be used for instruction for all intermediate force weapons

4.9.7.9 Less-than-lethal Weapons

A. The Government will provide less-than-lethal weapons as specified in the PWS.

4.10 Contingency Operations

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Deployment - Contractor shall provide contingency support under this contract to be determined at a later date

4.10.1

4.10.1.1 The contractor shall be prepared to deploy world-wide and respond to unforeseen contingencies and emergencies such as aircraft crashes, environmental and weather disasters, incidents of national significance, terrorist incidents and other catastrophic events that require security or protective services. The contractor shall maintain the capability to deploy under this requirement within 12 hours of notification. Such deployments under this requirement shall be authorized under a separate task order by the Contracting Officer.

4.10.1.2 The contractor shall be prepared to deploy a 10 person security team consisting of 2 security supervisors and 8 armed security officers capable of performing security duties for a period of 7 days or until relieved. But not to exceed 30 days.

4.11 Enhanced Security Safeguards

4.11.1.1 The contractor shall be prepared to increase and enhance security safeguards and/or countermeasures in the event of an increased security threat based on a Department of Homeland Security National Threat Advisory or other credible threat indicators. 

4.12 Reserved

4.13 Security Classification Level

4.13.1 Contractor Security Level

4.13.1.1 The contractor shall comply with the Exhibit XXX DD Form 254 [It is anticipated that the company security classification level will be Top Secret (TS)].

4.13.2 Obtaining Contractor Security Level

4.13.2.1 The required classification level for the contractor shall be obtained prior to any work being performed under the contract. Clearance level requirements for individual positions as applicable will be identified herein. See paragraph 5.

4.13.3 The Contractor shall ensure all contract personnel have a National Security Clearance commensurate with the highest level of classified information to which they have access.

4.14 Statutory and Regulatory Compliance

4.14.1 All services shall be performed in compliance with applicable Federal and state laws, NASA regulations and policies delineated in section 4.16 below.

4.14.2 Specific reference is made to the provisions of law included in 18 United States Code (U.S.C) Chapter 44, Part 1, Section 922, concerning the prohibition of firearms possession

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for individuals convicted or indicted under charges of a felony or misdemeanor crime of domestic violence.

4.15 Contractor Roles and Responsibilities

4.15.1 Operations Manager

4.15.1.1 The contractor shall provide an on-site Operations Manager. The Operations Manager shall have local authority to act on behalf of the contractor.

4.15.2 Authority to Act

4.15.2.1 In the absence of site Operation Manager, the contract shall define a chain of authority to ensure that supervisory channels are clear.

4.16 Standards of Conduct

4.16.1 Employee Conduct

4.16.1.1 Because of the nature of the work being performed under this contract, the Contractor and its employees must set the highest personal and professional standards. The Contractor shall be responsible for maintaining satisfactory employee conduct, integrity, and appearance. The Contractor shall be responsible for initiating and administering any disciplinary action to its employees, as may be necessary. (see PWS Attachment A.4 Security Officer/Police Qualifications)

4.16.1.2 The Contractor shall not allow personnel neglect or dereliction of duties. This includes, but is not limited to, sleeping, listening to unauthorized electronic devices, watching television, reading books, newspapers and other material not connected with official duties (e.g., post orders), misuse of Government Property, theft, unreasonable delays or failure to carryout assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the intent of worksite security or failure to cooperate in quality assurance and/or safety inspections or other investigations conducted by the Government.

4.16.2 Dress Code – To be provided at a later date.

4.16.2.1 The contractor shall implement and enforce a standard dress code policy to ensure that contract employees wear either appropriate civilian attire or the prescribed duty uniform while on duty. 

4.16.2.2 Positions that require public interface shall wear a standard soft uniform.

4.16.2.3 Examples of improper appearance include outlandish hair styles, piercings, makeup, unclean, ill-fitting or un-pressed clothing, dirty or un-shined shoes, incomplete, ill-fitting, or improperly worn uniforms, and any other facet of appearance that would reasonably create a

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negative perception within the public or cause an inability to properly wear the prescribed duty uniform.

4.17 Corporate Management

4.17.1 The contractor shall provide the necessary management and supervision to meet the performance requirements of this contract and to maintain the expertise, qualifications, and capabilities required to continuously ensure security services associated with this PWS. The contractor shall comply with all regulatory standards and conduct operations to assure that LaRC is a secure work environment for all on-site personnel and Center resources.

4.17.2 The contractor shall manage the total work effort associated with the security services required herein as contained in the PWS, assure fully adequate and timely completion of services. Included in this function shall be a full range of management and administrative duties including program management, phase-in planning, scheduling, report preparation, risk management, establishing and maintaining records and quality control.

4.17.3 The contractor shall provide adequate personnel with the necessary administrative and management expertise to assure the performance of work IAW sound and efficient management practices.

4.17.4 The contractor shall perform all business and administrative functions and integrate these functions across all areas of performance.

4.17.5 The Contractor shall submit a Management Plan IAW Contract Exhibit B, Management Plan.

4.18 Use of Corporate Logo

4.18.1 During the performance of this contract, the contractor is prohibited from displaying a corporate logo, trademark, badge, patch, decal, or other wording, or any distinctive corporate markings on any credential, duty uniform or part thereof, or security vehicle or part thereof, or security post, or document, other than standard internal management documents and records, which identifies the contractor’s company affiliation.

4.18.2 The use of NASA logos will be approved by NASA in coordination with the COTR.

4.19 Financial Reporting

4.19.1 The contractor shall comply with financial reporting requirements as specified in Contract Exhibit B, Monthly Contract Price Report.

4.20 Reserved

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4.21 Computer Usage

4.21.1 The Government will provide XXX desktop computer(s) and service (e.g. Office of Desktop Initiative (ODIN) computer system) to manage, integrate, control, and record all work performed under this contract, as determined by the COTR. Computer shall only be used for this contract.

4.21.2 The contractor is not responsible for providing desktops, workstations, or laptops for its use on-site in the performance of this contract, as they are Government-provided via the Outsourcing Desktop Initiative for NASA (ODIN) contractor or successor. For Government-furnished IT services, the Government is responsible for all necessary actions to achieve IT security compliance. This does not include dedicated computers that are an integral part of larger systems such as OIS-D, E911, or Supervisory Control and Data Acquisition (SCADA) systems. For all contractor provided IT systems and GFP that the contractor is responsible for operating and maintaining, the contractor shall be responsible for ensuring IT security compliance.

4.22 Reserved

4.23 Contractor’s Quality Control Plan (QCP)

4.23.1 Quality Control - The Contractor shall develop and maintain a quality control program to ensure services are performed in accordance with the terms of the contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service do not occur. The Contractor’s plan shall address, as a minimum, procedures and processes to ensure that services and supplies meet contract performance requirements, procedures to control the quality of supplies and services provided, inspection system, subcontractor management, and the areas identified in Section XXX of the PWS, Service Performance Summary.

4.23.2 Service Performance Summary (SPS) – The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SPS and the Contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of Contractor performance and the expected method of Government surveillance and confirmation of services provided. Procedures set forth in the inspection and acceptance clauses of the contract and the Government’s Quality Assurance Surveillance Plan (QASP) will be used by the Government to remedy all non-conforming services and supplies

4.24 Reporting in Accordance with Contract Exhibit B

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4.24.1 The contractor shall electronically maintain all reportable/deliverable data, to include all DRDs. The contractor shall make such data available in a secure manner to LaRC officials as approved by the COTR. Distribution of reports and DRDs will be restricted to data/report query or other acceptable electronic distribution approved by the COTR.

4.24.2 The contractor shall provide and maintain a secure distributed incident reporting system with centralized data management. The system shall be used to report phone and radio logs, daily blotter, incident report, traffic accident reports, physical security report, replies, and audits, security alarms, ???, and medical requests for assistance, reports of unsolicited contacts, and any additional reports as developed or required. The system shall be maintained IAW NPR 2810.1

4.24.3 The contractor shall prepare reports and records referenced in NPR 1600.1, as directed by the COTR.

4.24.4 The contractor shall provide a security services report monthly included in the progress/self-assessment report IAW LSC DRD, Self-Assessment and Metrics Report.

4.24.5 The contractor shall provide and maintain a list of all on-site contractor employees working under this contract and their designated locations IAW LSC DRD, Badged Employee and Remote IT User Listing. The contractor shall document rescission actions regarding the access requirements of all contractor employees as specified in Contract Exhibit B, Contractor Employee Clearance Document.

4.25 Records Management

4.25.1 The contractor shall maintain a records management program and submit a records management plan IAW Contract Exhibit B, Records Management.

4.25.2 The contractor shall submit an annual "Summary of Record Holdings and Transfers" to the Center Records Manager IAW Contract Exhibit B, Summary of Holding (File Plan).

4.25.3 The contractor shall manage legacy Federal records (data created for Government use and delivered to, or falling under the legal control of, the Government) inherited from previous contracts.

4.25.4 At the completion or termination of this Contract, the Contractor shall leave all Government-owned data at LaRC. The contractor shall deliver Government-owned data to Center Records Manager.

4.25.5 The contractor shall provide LaRC or its authorized representative access to all Government records. The Government reserves the right to inspect, audit and copy record holdings.

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4.26 Compliance Documentation See Attachment XXXX

EO 12472, Telecommunications PreparednessEO 12656, Assignment of Emergency Preparedness ResponsibilitiesEO 12958, Classified National Security InformationHSPD-12 Policy for a Common Identification Standard for Federal Employees and Contractors36 CFR §1194 Section 508 Rehabilitation Act NASA STD 8719.11 with change 1 Safety Standard for Fire ProtectionOSHA 29 CFR 1910.120, Hazardous Waste Operations and Emergency ResponseOSHA 29 CFR 1910.134, Respiratory ProtectionNPD 1040.4 NASA Continuity of Operations (COOP) Planning Procedural RequirementsNPD 1440.6 NASA Records ManagementNPD 1600.2 NASA Security PolicyNPD 1660.1 NASA Counterintelligence (CI) PolicyNPD 2190.1 NASA Export Control ProgramNPD 8710.1 Emergency Preparedness ProgramNPR 1040.1 NASA Continuity Of Operations RequirementsNPR 1371.2 NASA Foreign National Access PolicyNPR 1600.1 NASA Security Program Procedural Requirements with Change 1NPR 1620.2 Physical Security Vulnerability Risk AssessmentsNPR 1620.3 Physical Security Requirements for NASA Facilities and PropertyNPR 1660.1 Counterintelligence (CI) and Counterterrorism (CT) Procedural RequirementsNPR 2190.1 NASA Export Control Program Revalidated with changes NPR 2810.1 Security of Information TechnologyNPR 8621.1 NASA Procedural Requirements for Mishap and Close Call Reporting, Investigating, and RecordkeepingNPR 8715.2 NASA Emergency Preparedness Plan Procedural Requirements - RevalidatedReference Documents5 U.S.C 7301 Presidential regulations18 U.S.C 922, Unlawful ActsE-Government Act of 2002, P.L. 107-347Federal Information Processing Standards Pub 201 (3-2006)Federal Preparedness Circular-65, Federal Executive Branch Continuity of OperationsHSPD-5 Management of Domestic IncidentsHSPD-7 Critical Infrastructure, Prioritization, and ProtectionHSPD-8 National PreparednessNational Incident Management SystemNational Industrial Security Program Operating Manual (NISPOM)(dtd 2006)NFPA Codes and StandardsPublic Law 100-235, Computer Security Act NPD 1000.0 Strategic Management and Governance HandbookNPD 1371.5 Procedural Requirements for Processing Requests for Access to NASA Installations or Facilities NPD 1382.17 NASA Privacy PolicyNPD1400.1 Documentation and Promulgation of Internal NASA Requirements

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NPD 1420.1 NASA Forms ManagementNPD 1800.2 NASA Occupational Health ProgramNPD 1820.1 NASA Environmental Health ProgramNPD 2110.1 Foreign Access to NASA Technology Transfer MaterialsNPD 2200.1 Management of NASA Scientific and Technical InformationNPD 2530.1 Monitoring Or Recording Of Telephone Or Other ConversationsNPD 2800.1 Managing Information TechnologyNPD 2810.1 NASA Information Security PolicyNPD 2820.1 NASA Software PolicyNPD 4100.1 Supply Support and Material Management PolicyNPD 4200.1 Equipment ManagementNPD 4300.1 NASA Personal Property Disposal Policy NPD 7410.3 Performance of Commercial ActivitiesNPD 7410.5 Approval of Early Payment to Contractors Under the Prompt Payment ActNPD 7500.1 Program and Project Logistics PolicyNPD 8700.1 NASA Policy for Safety and Mission SuccessNPD 8710.2 NASA Safety and Health Program PolicyNPD 9501.1 NASA Contractor Financial Management Reporting SystemNPD 9910.1 Government Accountability Office and NASA Office of Inspector General Audit Liaison, Resolution, and Follow-upNPR 1400.1 NASA Directives Procedural requirements, w change 1NPR 1800.1 NASA Occupational Health Program ProceduresNPR 2200.2 Requirements for Documentation, Approval, and Dissemination of NASA Scientific and Technical InformationNPR 2210.1 External Release of NASA Software with Change 1NPR 2800.1 Managing Information Technology with Change 1NPR 2830.1 NASA Enterprise Architecture ProceduresNPR 3792.1 Plan for a Drug Free WorkplaceNPR 4100.1 NASA Materials Inventory Management Manual NPR 4200.1 NASA Equipment Management Procedural RequirementsNPR 4200.2 Equipment Management Manual for Property Custodians with Change 1NPR 4300.1 NASA Personal Property Disposal Procedural Requirements NPR 4310.1 Identification and Disposition of NASA ArtifactsNPR 5101.33 Procurement Advocacy Programs with Change 2NPR 5200.1 Industrial Labor Relations Manual NPR 8715.1 NASA Occupational Safety and Health Programs with Change 3NPR 8715.3 NASA General Safety RequirementsNPR 8735.2 Management of Government Quality Assurance Functions for NASA ContractsNPR 9501.2 NASA Contractor Financial Management Reporting

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5.0 Services

5.0.1. All requirements contained within this PWS are considered to be within the day-to-day Sustaining Effort/Baseline effort, with the exception of the Unplanned Events paragraph below.

5.0.2. Planned and Unplanned Events

5.0.2.1. Planned Special Events

A. The contractor shall provide security services for Planned Special Events, which are considered within the Sustaining Effort/Baseline effort. Examples of Planned Special Events include picnics, open-house events, and air shows. The contractor shall be required to provide timely and responsive support for such events. Planned Special Events shall not necessitate modification to CLIN 0001 or issuance of a Task Order and shall be considered to be within the scope of CLIN 0001.

5.0.2.2. Unplanned Events

A. The contractor shall provide security services for Unplanned Events outside of the Sustaining Effort/Baseline effort, as directed by the COTR. The contractor shall be required to provide timely and responsive support for such events. Examples of Unplanned Events are visits by domestic and/or senior foreign dignitaries, natural disasters, new programmatic requirements, or significant changes in the level of protection required as the result of increased threat levels. Unplanned Events that do not exceed dollar thresholds established under the LSC shall not necessitate modification to CLIN 0001 or issuance of an additional Task Order and shall be considered to be within the scope of CLIN 0001. Unplanned Events that exceed dollar thresholds outlined herein shall be subject to adjustment in accordance with the changes clause or by issuance of a separate Task Order, as provided in paragraph B. below

B. Contract Adjustment Formula (reference Clause B.10) - Security services required to support events considered outside of the Sustaining Effort/Baseline effort and exceed dollar thresholds as outlined herein shall be subject to adjustment based on the following formula. Within a month billing period, any single unplanned event which exceeds $1000; or all unplanned events not exceeding $500 but cumulatively totaling over ($1000.

5.1 Reserved

5.2 Security Services

5.2.1 Physical Security

5.2.1.1 Resource Protection

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A. The contractor shall provide comprehensive and integrated systems that utilize both personnel and equipment to safeguard personnel, physical assets, and information.

B. The contractor shall evaluate and report on installation protection needs and requirements based on the current threat level.

C. The contractor shall develop and implement a Security/Patrol Distribution Plan that integrates perimeter protection, physical protection assets and security response into a cohesive plan which includes the strategic goals of Prevention, Detection, and Resolution (PDR). The contractor shall be required to meet or exceed the LaRC standard of a five (5) minute response time, to “deliberately respond” to two (2) simultaneous in-progress incidents. The Security/Patrol Distribution Plan shall describe the approach to meet this standard. The plan shall be submitted to the COTR review and approval within 30 calendar days following after the award of the contract. A deliberate response is the minimum allowable response to all alarms (e.g. fire, IDS, and duress), and any 911 or emergency notification of an incident involving violence (e.g. robbery, assault, incidents involving weapons or threats of imminent bodily harm).

D. A deliberate response is determined by the arrival, on the scene of an in-progress incident (see C above), of two (2) ordinarily equipped security/police patrol units with the training and supervision to manage, contain, or intervene as necessary, to protect people, property, and information. Supervision may be remotely coordinated across phone or radio communication.

5.2.1.2 Inspections, Audit, Assessments

A. The contractor shall conduct physical security inspections, audits and assessments of all areas and buildings designated under this contract at NASA LaRC and adjacent NASA facilities at the adjacent Langley Air Force Base for the purpose of identifying security weaknesses and vulnerabilities, and recommending countermeasures.

B. The contractor shall schedule and conduct three (3) physical security inspections, biennially, including risk assessments of Mission Essential Infrastructure (MEI) facilities as specified by the Chief of Center Security (CCS) or COTR. Additionally, the contractor shall schedule and conduct one (1) annual installation vulnerability assessment to address the state of Center physical security and make recommendations for improvement. Additional physical security inspections, audits, or surveys may be requested for other facilities as required by the CCS, which will be obtained under a separate IDIQ Task Order (See IDIQ Services).

5.2.1.3 Physical Security Support

A. The contractor shall conduct security studies, recommend security solutions, write reports, conduct briefings, review and analyze proposed construction and renovation projects, respond to user inquiries, evaluate statistical data, execute additional or enhanced physical security measures during periods of increased threat.

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B. The contractor shall provide priority attention and added protection to NASA Mission Essential Infrastructure assets and conduct MEI assessments as required by NPR 1600.1. Adhere to policy as set forth in NPR 1620.2, NPR 1620.3 and NPR 1600.1.

C. The contractor shall perform an annual review of specified facility security measures and make recommendations as required by the CCS. These services will be obtained under a separate IDIQ Task Order.

5.2.1.4 Access Control Program

A. The contractor shall manage and operate the physical, mechanical and electronic/IT systems used to control access to installations, areas, and facilities. This may include but is not limited to walls, fences, gates, doors, electronic and mechanical locks, turnstiles, and bollards.

B. The contractor shall operate and maintain a LENEL® Access Control System (ACS) system. The work requirements and responsibilities are predicated upon maintaining approximately 45 ACS facilities and 4 workstations. Replacement parts will be supplied as GFE by the Government or under terms of the system warranty. The contractor shall operate and maintain the ACS IAW the manufactures’ guidance, requirements, and specifications (See Security Services Communication Center).

C. The contractor shall provide Hardware Maintenance Administrative services as follows:

i. Provide hands on support and operational training, as required, for B&PO, access control and dispatcher roles.

ii. Provide emergency regional administrative capability as requested by Master Administrator for Enterprise System.

iii. Successfully complete background checks per NASA regulations.iv. Enter, update and delete all the access control hardware and settings including creating

access levels. v. Comply with limited view permissions to cardholder data with no edit permissions on

cardholder data, as defined by the COTR. vi. Be LENEL Gold Certified CR 1000, 2000, and 3000.

D. Other Performance Requirements:

i. Be available on site during normal business hours typically 8a.m.-5p.m.. The contractor shall adjust its work hours to provide the maximum availability to address mission changes to perform the requirements of this contract. .

ii. Install ACS systems as required.iii. The charges for installation of new systems (e.g. new access control system in a building

without a control system) will be covered under the IDIQ portion on the contract...iv. Provide trouble analysis and repair for failed individual ACS units within 24 hours of

reported failure by NASA during normal working hours.

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v. Replacement costs for failed units, sensors, magnetic switches, etc, shall be the responsibility of NASA after expiration of any warranty periods.

vi. Provide 4-hour response for catastrophic failure of the LENEL® system from the time of notification by NASA. Four-hour responses for other types of failures shall be an available option when requested by NASA.

vii. The contractor shall provide user level support to the Center LENELl® access ACS. Perform computer user level attendance to acknowledge and clear notifications. Lock and unlock doors as required by operating procedures. Understand and report of system malfunctions to obtain higher-level support in cases of system outage.

E. The contractor shall provide user level support to the Center bollard vehicle barrier protection systems located on the Center at the Main Gate and the Wythe Creek Gate. Perform user level attendance to acknowledge and clear notifications.

i. The contractor shall operate a security bollard system located at the Main Gate, and Wythe Creek Gate to restrict access to LaRC.

ii. The bollard system shall be tested, and maintained by the contractor IAW the testing and maintenance protocols established in Attachment F of this PWS.

F. The contractor shall lock and unlock doors as required by operating procedures developed by the contractor and approved by the COTR.

i. Respond to lock/unlock requests within fifteen (15) minutes (Emergency situations or operational requirements may delay the services).

ii. Issue and recover mechanical keys. iii. Issue, account for, track, inventory and monitor master keys, sub-master keys, building

master keys, office keys, padlocks and all keycards, ensuring its timely return ( See PWS Paragraph titled Locksmith)

5.2.1.5 Uniformed Operations

A. The contractor shall provide uniformed armed security officers and uniformed security police officers to perform the following requirements in accordance with PWS as follows;

i. respond to emergenciesii. enforce NASA regulationsiii. conduct personnel, vehicular, building and facility checks and inspections _____iv. control accessv. package and parcel inspection (Package and parcel inspection will not include the

operation of X-ray equipment at the Center Mail Room)vi. crowd controlvii. parking and traffic controlviii. staff gatesix. establish roadblocks, traffic control point and defilesx. observe and report fires, water leaks, environmental threats, and other hazardsxi. lock and unlock buildings and rooms

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xii. conduct flag protocolsxiii. safeguard NASA aircraft and other sensitive/available assets as required by the OSSxiv. provide motorist assistance, and escort persons and equipment

B. The contractor’s security and law enforcement activities shall be reported IAW the requirements of 4.14 above and Contract Exhibit B, Report of Incident/Investigation (ROI).

C. The contractor shall control access to LaRC and its facilities located on and off Center by assuring positive identification through verification of NASA/LaRC-issued or other authorized identification media.

D. Each security/police officer assigned to fixed posts or roving patrols shall;

i. maintain a capability of communications with the Security Services Communication Center (SSCC)

ii. remain in proper duty uniformiii. maintain proper patrol/post equipment (e.g. traffic vest, flash light, reports and forms)iv. recognize and check for various identificationv. complete all required reports, forms, and other required documentation, IAW established

and approved orders and procedures, for submission to supervisory personnel prior to or at the end of the duty cycle for which the documentation relates.

E. The contractor shall, as directed by the COTR, CCS, or other authorized NASA Special

Agent, conduct inspections of hand-carried items (e.g., briefcases, purses, packages, etc.) upon entry to or exit from the Center or specific location, area, building or facility. Such activities are a normal part of the contractor’s security mission and, shall be performed in lieu of routine patrol activities unless otherwise directed.

F. The contractor shall conduct roving patrols of the LaRC at various times so as to avoid Patterns of Predictable Behavior (PPB). The contractor’s roving patrol’s primary function is to participate as a physical/resource protection asset and to provide a security and law enforcement response to fulfilling the goals of PDR (prevention, detection, and resolution) of incidents affecting the security of LaRC personnel, property and information. In maintaining a secure environment, e.g. to prevent/detect/respond to break-ins, vandalism perimeter fence breaches, criminal conduct, and security violations, etc. the contractor shall establish patrol levels during normal day shift duty hours Monday through Friday (M-F), and during any proposed 2nd and 3rd shifts M-F. Further, the contractor shall establish patrol levels and conduct roving patrols on Saturday through Sunday, and all federally observed holidays, in keeping with the afore stated Center Security/Patrol Distribution Plan and the requirements of Deliberate Response.

G. The contractor shall conduct and report on perimeter fence line security using roving patrols at various times so as to avoid PPB and with a frequency that shall provide PDR to cross-perimeter trespassing, perimeter intrusion or perimeter damage. The perimeter fence includes that portion of exterior fencing located on NASA Road, Langley Blvd., Commander Shepherd Blvd; Wythe Road passed Wythe Creek gate, the Back River area adjacent to the

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Landing Loads test area. And, that part of the perimeter bounded by Langley Air Force Base from the Back River to the area of the Hot Refuel Pad past building 1244. The period between perimeter checks will not exceed 6 hours.

H. The contractor shall protect security areas, within the established perimeter, against trespassing by conducting and reporting security area checks that avoid PPB. Security areas are determined in a tier level guide developed by the contractor with the approval of the CCS. As Center missions change these security areas change also. The contractor shall address these changes and reconfigure security areas checks to meet this dynamic operational requirement.

I. The contractor shall staff fixed and temporary posts as required during short-term (not to exceed one 8 hour shift) operational missions using routine security and law enforcement assets/complement as directed by the COTR, the CCS, or other authorized NASA Special Agent.

J. The contractor shall escort personnel/visitors on the Center within specifically identified areas or facilities, as required during short-term (not to exceed one 8 hour shift) operational missions from routine security/law enforcement assets/compliment as directed by the COTR, the CCS, or other authorized NASA Special Agent.

K. The contractor shall detain unauthorized or suspected persons for identification and/or investigative purposes pending a release to own re-cognizance or release to other appropriate law enforcement authorities based on guidance from the COTR, the CCS, or other authorized NASA Special Agent.

L. The contractor shall provide investigative support to conduct internal/special investigations as directed by the COTR. Additionally, incident reports and other traditional law enforcement reports shall be provided, as detailed.

M. The contractor shall staff a full time 24/7 Protective Services Communication Center with a 911 dispatcher.

N. The contractor shall prepare, review, distribute, and maintain such General Orders, Post Orders, and emergency and special orders for each security post and position as identified by the contractor, or as required by the COTR. The contractor shall draft, publish and obtain concurrence from the COTR for all security procedures, program security plans, building security plans, site security plans, contingency plans, and operational security plans. Additionally, the contractor shall prepare and maintain Standard Operating Procedures (SOP) consistent with NASA guidance, but sufficiently adaptable to LaRC requirements. All SOPs shall be reviewed and have the written approval of the COTR as specified in Contract Exhibit B, Standard Operating Procedure.

O. The contractor shall obtain, track, and maintain necessary security equipment. Other than equipment identified as government furnished equipment (GFE,) the contractor shall be

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responsible for obtaining such equipment as is necessary for the full and complete execution of this task order.

P. The contractor shall, during routine activities throughout the Center, identify and make a report of hazardous conditions and items in need of repair that represent a safety concern, to include inoperative lights or lighting equipment, broken or slippery floors and walkways, unknown substance or chemical spills.

Q. The contractor shall, during routine activities throughout the Center, identify and make a report of fire safety issues to include coffee pots left on, overheated or ”smoking” equipment when detected during the normal course of patrol.

R. The contractor shall provide a written report of all security or security-related incidents, and preliminary investigations within 24-hours of the occurrence or of being reported, making immediate telephonic or other notifications, as appropriate and required by NPD, NPR, or SOP. A preliminary report shall be provided as soon as possible, but not later than the beginning of the next day.

S. The contractor shall have on hand an up-to-date list in the SSCC of emergency contact telephone numbers, including the Security Office, Center Management, Center Emergency Operations personnel, and State, local and Federal law enforcement agencies and emergency personnel. In addition, the contractor shall maintain recall lists for designated LaRC civil servant and contractor personnel. Such lists shall be made and kept up-to-date by the responsible origination.

T. The contractor shall provide visitor control services at the Center Main gate during non-duty hours, also referred to as “after-hours access.” The contractor shall provide approved LaRC badge assembly, issuance, and tracking accountability for after-hours access.

U. The contractor shall provide a central “Lost & Found,” recording how/what/when/where was found, making a reasonable effort to identify and contact the owner, and holding and tracking items as appropriate IAW contractor established SOP.

V. The contractor shall use the appropriate protocols, with COTR concurrence, to fold, unfurl, hoist and lower, render appropriate honors toward, and protect the Center outdoor, public, National Flag from disgrace or dishonor. Only sworn uniformed security/police officers shall have the public honor of hoisting, lowering, folding, unfurling and raising the National Flag to Half Staff, or to Full Staff as directed, and as appropriate to the occasion. Additionally the contractor shall maintain all Center outdoor, public, State, and NASA flags.

W. The contractor shall respond to all identified incidents on Center, both routine and emergency, and act as incident command for all emergency incidents unless or until relieved by recognized LaRC authority. The contractor shall protect HAZMAT incident scenes until appropriate authority arrives, and then provide area access control until released by recognized LaRC authority. Protection of such scenes shall utilize normally availed resources unless directed by the COTR to commit additional recourses IAW paragraph 5.0.2.2 above.

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X. The contractor shall control access to incident scenes involving safety, fire, workplace violence, natural disaster or other emergencies as directed by the COTR, CCS, or other authorized NASA Special Agent. The contractor shall assume on site incident command unless relieved by the CCS or designee for those incidents under the control of the CCS as defined in the LaRC Emergency Plan. The contractor shall serve as the Security Office representative, providing necessary interface with the LAFB, the City of Hampton, NASA Fire Chief, the FBI, or other mutual aid forces to handle the emergency in an efficient manner until relieved by the COTR, CCS, or other authorized NASA Special Agent. The contractor has the authority and responsibility to identify and request the use of any service, equipment, or assistance at LaRC that might be required to reduce the impact of an emergency. The contractor shall recommend to the CCS or a designee when the area may be declared cleared. The contractor shall coordinate and recommend security-related revisions to the LaRC Emergency Plan.

Y. The contractor shall respond to all alarms in 5 minutes or less, with a force sufficient to control the perimeter of the area in alarm, consistent with the stated strategic PDR guidance. Additionally, tests of alarm response shall be performed on a monthly basis or as required by applicable regulations, such as Director of Central Intelligence Directive (DCID) 6-9, Physical Security Standards for Sensitive Compartmented Information Facility (SCIF).

5.2.1.6 Explosive/Chemical

A. The contractor shall employ methods to detect the presence of explosive, or chemical agent threats to personnel and assets.

5.2.1.7 Reserved

5.2.1.8 Electronic Security Systems

A. The contractor shall operate, manage and maintain electronic security systems (ESS) (excluding Intrusion Detection Systems (IDS)) closed circuit television, access control, electronic locking devices, bollards and other security barriers, audio alarms, and mobile patrol closed circuit television IAW NIST SP 800-116, and other federal and agency requirements.

B. The contractor shall provided user level operation, management and monitoring (assisted as required by the IDS technician provided by NASA) for the Infographic® Diamond II® Intrusion Detection System (IDS). Such responsibilities include the following requirements predicated upon monitoring approximately 120 remote Infographic® IDS units and three workstations. Requirements for operating and monitoring the IDS shall be IAW the manufactures’ guidance and specifications.

i. Provide documentation that individuals operating and monitoring the Infographic® Diamond II® system are trained on the user level requirements for system operation.

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ii. Provide hands on user level operation training, as required, for Infographic® Diamond II® (DII) to the Emergency Dispatcher and other IDS users.

iii. Provide all user level functions, monitoring and surveillance for the DII to include but not limited to work stations and end user terminals (Facility IDS).

iv. All IDS user trained personnel must successfully complete background checks per NASA regulations.

v. Perform semiannual IDS testing for all IDS at LaRC (presently the configuration includes about 30 systems) as required by the IDS technician (provided by NASA).

vi. The IDS shall be tested as required by the IDS technician (provided by NASA) but not less than semiannually (every six months) to provide assurances that the IDS is in conformance with the requirements listed below:a. Records of semiannual testing and test performance shall be provided by contractor

and contain the minimum: testing dates, names of individuals performing the test, specific equipment tested, malfunctions detected, and corrective actions taken. Motion Detection Sensor Testing. Testing shall be coordinated with and conducted by the IDS technician (provided by NASA) and monitored by the contractor.

b. Monitor testing of all motion detection sensors to ensure that the sensitivity is adjusted to detect an intruder who walking toward/across the sensor at a minimum of four consecutive steps at a rate of one step per second. That is, 30 inches ± 3 inches or 760 mm ± 80 mm per second. Testing shall be coordinated with and conducted by the IDS technician (provided by NASA).

c. When monitoring testing, the four-step movement shall constitute a “trial.” An alarm shall be initiated in at least three out of every four such consecutive “trials” made moving progressively through the secured area. Testing shall be coordinated with and conducted by the IDS technician (provided by NASA).

d. The test is to be conducted by taking a four-step trial, stopping for three to five seconds, taking a four-step trial, stopping for three to five seconds, repeating the process throughout the secure area. Whenever possible, the direction of the next trial is to be in a different direction. Testing shall be coordinated with and conducted by the IDS technician (provided by NASA).

e. Balance Magnetic Switch (BMS) Testing shall be coordinated with and conducted by the IDS technician (provided by NASA) and documented by the contractor.

f. The contractor shall document that the IDS technician (provided by NASA) has tested all BMS to ensure that an alarm signal initiates before the non-hinged side of the door opens beyond the thickness of the door from the seated position. That is, the sensor initiates after the door opens 1¾ inch for a 1¾ inch door.

g. The contractor shall document that the IDS technician (provided by NASA) has tested Tamper detection devices by removing each IDS cover individually and ensure that there is an alarm indication on the monitoring panel in both the secure and access modes. Tamper detection devices need only be tested upon installation with the exception of the tamper detection on the PCU that is activated when it is opened. The Computer Security Official (CSO) may require more frequent testing of tamper circuits.

h. Manufacturer’s Prescribed Testing. The contractor shall document that the IDS technician (provided by NASA) has preformed all tests prescribed in manufacture’s

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literature to assure that the IDS operates in accordance with manufacture’s specifications and other applicable requirements specified in i through l following.

i. Backup Battery Testing shall be coordinated with and conducted by the IDS technician (provided by NASA) and documented by the contractor.

j. Test backup batteries to ensure it shall provide a minimum of 24 hours operation if primary power is lost.

k. Replace all IDS backup batteries upon failure or every three (3) years whichever is sooner.

l. The contractor shall notify the IDS technician (provided by NASA) and document the trouble analysis and repair as identified below:

m. For MEI or other designated critical target areas the IDS technician (provided by NASA) shall be notified and the contractor shall document the notification and provide static security as necessary until system restoration.

n. For all other areas, the services level agreement requires the contractor to notify the IDS technician (provided by NASA) and document security checks of the failed system until resolution typically within 24 hours.

o. The contractor shall maintain the capability to monitor expanded existing electronic security systems as new requirements develop. Electronic security systems that are IT based shall adhere to the IT Security policies set forth in NPR 2810.1 Security of Information Technology and other federal and agency guidelines.

C. The contractor shall provided user level operation, management and monitoring and technical

level support for the Lenel® Access Control System (ACS). Such responsibilities include the following requirements predicated upon monitoring approximately 120 remote ACS devices as described in paragraph 5.2.1.4 above.

D. The contractor shall provide user level operation, management and monitoring (assisted as required by the Closed Circuit Television (CCTV) technician provided by NASA) for the LaRC CCTV system.

i. The contractor shall monitor, view, and control LaRC CCTV cameras. Insure cameras are recording to the appropriate video server and protected from tampering.

ii. The contractor shall train CCTV users on all components of the system and the methods of monitoring, copying, recording, and playing back surveillance segments, and elements of camera control.

iii. Upon request of the COTR, an authorized NASA Special Agent or the CCS, the contractor shall playback, archive, copy, and distribute such stored video as requested.

5.2.1.9 Locksmith

A. The contractor shall provide a full range of locksmith services including lock and key management, data control, installation and repair of locks and locking devices both mechanical and electronic, performing emergency openings, setting and changing combinations, fabricating and issuing keys, issuing and controlling padlocks, and maintaining work order information.

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B. The contractor shall provide locksmith services, including lock and key accountability, installations, maintenance, and upkeep of mechanical and electronic locks, master key system, security containers (safes), neutralizing “lockouts,” and malfunctions, with emergency “call-in” on a 24/7 basis. The contractor shall use computerized database of all keys, lock cores, safes, and mechanical and electronic locks shall be maintained and available to the COTR.

C. All tools, and equipment needed by the locksmith for the performance of these duties shall be provided by the contractor with the exception of those machines and tools listed as government furnished equipment.

D. Combinations shall be changed when first placed in service and then as needed whenever a person knowing the combination is transferred or terminated from employment or for some other reason that the person is no longer authorized access to the classified material stored in the equipment or area; also whenever it is probable that the combination may have been subjected to compromised as determined by the CCS or COTR; or whenever the security storage equipment or security area has been found unsecured and unattended when directed by the CCS or COTR.

5.2.1.10 Identification Management

A. The contractor shall manage and operate systems used to identify and badge employees, contractors, and visitors at LaRC. The contractor shall utilize the NASA Central Badging and Access Control System (CBACS) to issue and record the issuance of badges, and other facility access credentials.

B. The contractor shall provide badging services for the issuance of federal credentials, Center unique badging for LaRC, and visitor badging.

C. The contractor shall ensure its personnel are trained on the use of Agency enrollment machines for the issuance of badges to the permanent workforce. (e.g. Universal Registration Client (URC) and Card Management System (CMS))

D. The contractor shall ensure its personnel are trained on the Agency’s Lenel® CBACS system for issuance of PIV unique and visitor badges.

E. The contractor shall ensure strict adherence to the agency’s implementation of Homeland Security Presidential Directive 12 (HSPD12) and the constraints for the issuance of the federal credential.

F. The contractor shall provide identification management services, including enrollment processing and issuance of visitor/government badges within 30 minutes of customer arrival at the Badge and Pass Office.

G. The contractor shall ensure personnel assigned to process fingerprints are trained in using both inkless and biometric methods, and retrain annually and as required for new system

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upgrades. Training levels shall support the technical and practical capability to process fingerprints using both automated and manual means and the skills necessary to ameliorate difficult fingerprinting challenges IAW federal and agency guidelines.

H. The contractor shall adhere to the requirements of HSPD-12, federal, and agency guidelines relating to the management of Personally Identifiable Information (PII).

I. The BPO hours of operation are Monday through Friday from 0630 to 1530, excluding federal holidays. Specifically, the contractor shall:i. Serve as enrollment officials for the issuance of federal credentials to the permanent

LaRC workforce as authorized by the LaRC PIV Authorizer.ii. Encode credentials authorized by the LaRC PIV Authorizer.iii. Track receipt of Federal credentials when received for processing.iv. Issue credentials authorized by the LaRC PIV Authorizer.v. Issue Center unique badges authorized by the LaRC PIV Authorizer.vi. Issue visitor badges in accordance with established OSS policy.vii. Deactivate credentials as authorized by the PIV Authorizer.

J. Blank PIV-II card stock will be provided by the Government as GFP. Ancillary badge material such as non PIV-II card stock, pouches, lanyards and clips shall be provided by the contractor and in compliance with FIPS 201.

5.2.1.11 Reserved

5.2.1.12 Dispatchers – Security Services Communications Center (SSCC)

A. The contractor shall operate the SSCC containing emergency and administrative telephones, point-to-point telephones, access control systems, fire and security alarm systems, Closed Circuit Television (CCTV) systems, 2-way radio base stations with multi-net/bridging capabilities, emergency warning systems, and CCTV recording and voice recording systems. 

B. The contractor shall track and record all incidents reported to the SSCC IAW established procedures approved by the COTR

C. The contractor shall maintain and update existing written procedures for equipment operation and response to routine and emergency events.

D. The operators shall provide emergency response elements with updated information vital to decision making.

E. The contractor’s ‘Dispatchers shall operate the 911 emergency telephones, the Telephone Device for the Deaf (TDD), and maintain the ability to document a continuous chronological listing of events during response activities.

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F. The dispatchers shall meet the requirements of NFPA Standard 1061, Professional Qualifications for Public Safety Tele-communicator. Additionally, NFPA Standard 1221, Standard for the Installation, Maintenance, and Use of Emergency Services Communications shall be the guide for receiving, dispatching, and recording emergency communication.

G. The contractor shall continually operate the SSCC. The SSCC contains emergency, non-emergency, and administrative phones, access control systems monitoring equipment, fire and security alarm systems monitoring equipment, Closed Circuit Television (CCTV) and web-based video monitoring and recording systems, computer controlled 2 way radio base stations with multi-net capabilities, and digital video recording and voice recording systems, and backup emergency power generation equipment. During an emergency the SSCC personnel may be required to take direction from the CCS, COTR or other authorized NASA Special Agent, Emergency Preparedness Officer, or the NASA Fire Chief.

H. The contractor shall maintain and update written desk procedures for the proper operation of all equipment. Procedures shall be written and maintained which direct the appropriate responses to emergency and routine incidents.

I. The contractor shall provide monitoring and surveillance of the government furnished equipment and systems in the SSCC for the purpose of dispatching emergency response personnel to Center emergencies.

J. The contractor shall operate the LaRC SSCC as the central control, communication, and dispatch center for all life threatening and non-life threatening emergencies (e.g. fire, rescue, and security), alarms, and non-emergency activities including Center weather advisories, routine patrol dispatch, and local first responder coordination. The dispatcher monitors and answers and uses multi-frequency radio, direct and indirect telephone communication during routine daily security, fire and medical operations, and during times of extreme emergency under high stress and the confusion of a multi-sensory dispatch center.

K. The SSCC dispatchers’ responsibilities shall include the following dispatch functions and procedures:

i. Receive, process, and properly respond to operational or emergency situations and to all access control or intrusion or fire alarms.

ii. Operate the telephone communications system installed in the SSCC and maintain a log of all incoming/outgoing telephone and radio call list, document activities and ensure alarm systems are reset after each alarm has been resolved and cleared.

iii. Monitor all security/fire/safety radio transmissions to ensure proper radio procedures are used by everyone on the emergency radio net. Dispatchers shall monitor the weather, notify the NASA Emergency Preparedness Officer and the NASA Fire Chief upon receipt of severe weather warnings.

iv. Medical services dispatch, from information received via basic communication systems or upon direct request.

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v. Fire services dispatch, from information received via basic communication systems or upon direct request.

vi. Security, from information received via basic communication systems or upon direct request.

vii. Local hazard alarm responses, from information received via basic communication systems or upon direct request.

viii. Telephone and 911 call responses and dispatches, of medical, fire, security, or other Center emergency support and services

ix. Operation of the 911 and emergency radio dispatch recording system.x. Effective continuous communications on the multi-frequency computer controlled radio

and paging systems. xi. Dispatchers shall provide response forces, specifically the On-Scene Commander, with

updated information vital to decision making.xii. SSCC phones shall be answered within 15 seconds of initial ring under non-emergency

conditions. xiii. Ensure complete audit trail of all security and emergency response actions. Logs,

reports and forms shall be concise, accurate, legible, and submitted within two (2) business days of a request for information by the COTR, CCS, or other authorize NASA Special Agent.

L. The contractor shall meet the following minimum Qualification, Certification, and Training requirements:

i. The contractor shall provide trained and certified personnel to operate the SSCC and to meet the areas of responsibilities defined in this PWS. The Contractor shall staff and continually operate the SSCC twenty-four (24) hours a day, seven (7) days a week with the resources necessary to respond to emergency situations.

ii. Dispatchers shall be qualified to operate communications networks and other automated reporting systems for required services while maintaining continuous and direct communications with Hampton Fire Department, Langley Air Force Base Security Operations, and federal, state, and local emergency and law enforcement to ensure prompt and efficient response to incidents and emergency situations when jurisdictions external to the LaRC are involved.

iii. SSCC dispatchers initiate and direct real time responses to routine operational or emergency situations. Dispatchers shall monitor security and fire alarm panels; dispatch fire, security (roving patrols), medical personnel and other emergency response personnel as required in the performance of routine duties and during emergencies. Dispatcher shall dispatch appropriate response forces, “deliberate response,” within 35 seconds after SSCC notification of an emergency situation (see 5.2.1.1.c.).

iv. Dispatchers shall possess a current SECRET national security clearance before being assigned to or performing dispatcher duties. Assistant dispatchers shall also possess a current SECRET national security clearance before being assigned to or performing assistant dispatcher duties.

v. The contractor shall provide sixteen (16) hours of NASA approved dispatcher refresher training annually for each dispatcher and relief dispatcher. Such training curricula must approved by the COTR.

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M. Dispatchers shall monitor all alarm notification annunciation systems and respond by dispatching appropriate response personnel within 35 seconds of receiving the alarm notification. Notify key NASA Emergency Response personnel of significant emergency incidents utilizing the existing personnel pager system and telephonically as required. Notify handicapped personnel of emergency situations via a Government provided paging system, via telephone or by dispatching Security Officers, as required.

N. Dispatchers shall initiate emergency recall procedures as directed by the LaRC Emergency Preparedness Officer or his/her designee, Security Office, or NASA Fire Chief.

O. Dispatchers shall maintain a log and/or incident reports (e.g., Dispatch Logs/Blotters) of SSCC activities in a computerized database. Record all responses to accidents, incidents, emergency situations, alarm activations and responses, and system outages that impact the systems monitored in the SSCC. Prepare a synopsis of significant events for delivery to the Security Office at the start of each duty day. Dispatch Logs/Blotters shall document security officer patrol check-in times for facility checks and incidents.

P. Dispatchers shall coordinate and request repair services for failed SSCC monitoring and operations equipment.

Q. Dispatchers shall receive, receipt for, and store classified material as required during non-standard duty hours and contact intended recipient by 9 a.m. local time the next business day.

R. Dispatchers shall review all emergency responses. Report and develop timelines of the emergency events, critique emergency responses, and identify performance improvement areas for the dispatchers and first responders

S. Dispatcher shall maintain Emergency Dispatch Logs IAW the Privacy Act of 1974, and other applicable NASA/Federal regulations.

5.2.2 Personnel Security

5.2.2.1 Security Records Management Systems

A. The Contractor shall provide fully trained administrative clerk services to support the processing of background investigations to ensure currency and types of investigations are commensurate with risk and sensitivity for the entire LaRC workforce. Training shall include a complete working knowledge of Electronic Questionnaires for Investigations Processing (e-Qip) and associated Personnel Security Section (PerSec) databases.

B. The contractor shall develop PerSec procedures and process guidance within 60 days of contract start for approval by the COTR.

C. Specifically, the contractor shall:

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i. Operate general office equipment such as copiers, faxes, scanners, and office computer systems with word processing and database software.

ii. Monitor, determine, and initiate civil servant re-investigations for access to National Security information.

iii. Monitor, determine, and initiate contractor investigations and re-investigations for Center physical access and position fitness determination.

iv. Maintain a system of records on all civil servants and contractors requiring Center access greater than 180 days in duration, upon issuance of a PIV credential (PIV-2 Smart Card).

v. Ensure records are maintained, retained, and destroyed in accordance with agency policy, under the provisions of NPR 1441.1D, section 1610, 103; Personnel Security Files, A through D, or any follow-on guidance or as directed by the provisions and instructions of the COTR or CCS.

vi. Initialize Contractor new hires for access to e-Qip within three (3) business days of notification from LaRC OSS Personnel Security Section (PerSec).

vii. Establish a tracking and suspense process for monitoring all e-Qip cases for timeliness and completeness.

viii. Receive signature certification sheets and other germane documentation for e-Qip (Medical Release, Certifications, and General Information Release) for inclusion into the e-Qip submittal.

ix. Review e-Qip submissions for completeness within three (3) business days.x. Serve as Reviewers in e-Qip to ensure completeness and work with the customer to

correct or complete any missing or incorrect data prior to submission.xi. Respond to calls for help on the use of e-Qip.xii. Prepare and present security files for adjudication within five (5) business days of receipt

of completed case from OPM.xiii. Provide data entry for LaRC cases in the NASA Clearance Tracking System and other

authoritative source databases designated by NASA.xiv. Provide database inquiries for Contract new hires for reciprocity.xv. The contractor shall maintain and operate the following systems of records:

a. Pre-employment screenings, excluding civil servantsb. Internal access control records for civil servants and contractorsc. National Security clearance recordsd. 5 USC (re: Position Risk Designations) and HSPD 12 related records

5.2.2.2 Reserved

5.2.2.3 Reserved

5.2.2.4 Reserved

5.2.2.5 Adjudications

A. The contractor shall receive completed investigations and assemble files for security office review.

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5.2.2.6 Reserved

5.2.2.7 Reserved

5.2.2.8 Reserved

5.2.2.9 Reserved

5.2.2.6 Fingerprinting

A. The contractor shall process electronic fingerprints and associated data inputs for Center access and Security Background Investigations and support potential biometric solutions.

B. Fingerprinting shall be performed at the Badge and Pass Office by trained personnel.

5.2.2.10 Reserved

5.2.2.11 Personnel Security Data Management

C. The contractor shall create and securely maintain all personnel security investigative and screening records on all NASA personnel security cases.

5.2.3 Reserved

5.2.2.12 Reserved

5.2.2.13 Document Destruction

A. The contractor shall provide bulk document destruction under a separate IDIQ Task Order as required by NASA. The contractor shall be responsible for providing the personnel, tools and equipment required for the proper destruction of documents and media of various classification levels, from unclassified through the TS/SCI level.

B. Destruction shall cover various forms of media such as paper, electronic memory, compact disks, computer hard drives, flash drives, and others. The capability shall exist or be readily obtainable to destroy large volumes of documentation at any one time.

5.2.4 Reserved

5.2.5 Reserved

5.2.2.14 Sensitive But Unclassified (SBU), For Official Use Only (FOUO), Administratively Controlled Information (ACI), and Successor Terminology.

C. The contractor shall comply with the Computer Security Act of 1987, Public Law 100-235. PL 100-235 defines "sensitive information" as "any information, the loss, misuse, or

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unauthorized access to or modification of which could adversely affect the national interest or the conduct of Federal programs, or the privacy to which individuals are entitled under Section 552a of Title 5, United States Code (the Privacy Act) but which has not been specifically authorized under criteria established by an executive order or an act of Congress to be kept SECRET in the interest of national defense or foreign policy." NASA previously identified this information as “For Official Use Only” with a subsequent change to the term “Administratively Controlled Information” for added clarity. However, recent attempts to provide uniform markings across the government have led NASA to utilize the term “Sensitive But Unclassified” (SBU). SBU data, as identified in NPR 1600.1, Chapter 5.24, requires various markings and protections to prevent unauthorized disclosure.

5.2.3.2 Mandatory Training (Executive Order 12958)

A. The contractor shall comply with Executive Order 12958. EO 12958 prescribes a uniform system for classifying, safeguarding, and declassifying national security information.

5.2.6 Law Enforcement

5.2.6.1 Reserved

5.2.6.2 Patrol Operations

A. The contractor shall provide crime detection and prevention, make arrests, respond to emergencies and provide roadway and parking area safety through the application of directed enforcement techniques using observation and technical means to detect and cite violators.

B. The contractor shall enforce the LaRC Traffic Management Program LAPD 1700.1, to include the use of speed radar, monitoring parking areas to ensure vehicles are properly parked, and emergency lanes are unobstructed; additional traffic control as operationally directed by the CCS, COTR or other authorized NASA Special Agent.

C. The contractor shall provide traffic control during fire and other emergency response conditions; and pursue, engage and issue citations to violators on the Center. Utilizing speed radar, checkpoints shall be set up on at least a biweekly basis for a minimum duration of one hour. Citations shall be processed within 2 workdays of receipt. A system of records shall be established to control issued citations and distribution of notification letters to Organizational Unit Managers (OUM). Issued citations shall be processed through an online system of records, in a manner that makes the citation, points assessed, and OUM notification letters, available to the COTR, CCS, and LaRC Traffic Manager.

D. The contractor shall take all necessary measures to identify violators, and provide notification to their OUM, within 2 workdays, with detailed information on violations by NASA civil servants, NASA contractors, or other temporarily assigned persons.

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E. The contractor shall during routine patrol operations, inspect road conditions, traffic signs, zoned areas, parking areas, street, parking lot and building lighting, traffic conditions, or other conditions that could damage or hamper the mission of the LaRC or create a traffic safety hazard, and submit condition reports for corrective action to the LaRC Duty Officer or Traffic Manager.

F. The contractor shall conduct welfare checks of employees and other personnel authorized to work after normal duty hours. Provide patrol coverage for the inspection and reporting of insecure and hazardous conditions of gates, buildings, offices, and unsafe grounds. During random building inspections, secured areas and doors to ensure they are locked in accordance with current procedures for protecting classified and sensitive unclassified information and material. Inspect premises for improperly secured classified and controlled information or material.

G. The contractor shall provide motorist assistance services to LaRC employees within the LaRC boundaries, i.e., jump-starts, unlock vehicles.

H. The contractor shall respond to incidents at NASA facilities on Langley Air Force Base (East Side facilities) within 10 minutes for emergencies and 20 minutes for non-emergencies.

I. The contractor shall utilize “in-car” audio and video systems. The systems shall be compatible with the audio recording system at each gate.

5.2.6.3 Traffic Accident Investigation

A. The contractor shall investigate on Center traffic accidents and report findings through a detailed reporting system developed by the contractor within 30 days of contract start and approved by the COTR.

B. The contractor shall maintain traffic accident records and obtain release authorization from the COTR, CCS, or other authorized NASA Special Agent, prior to releasing completed investigative material. This does not preclude the voluntary exchange of information between parties to an accident, at the scene of the accident or at any time thereafter.

5.2.6.4 Canine (K-9) Explosive

A. The contractor shall provide canine resources; to include training, nationally recognized certification, maintenance, and care capable of providing indications of the presence of explosives contraband (passive alert.)

5.2.6.5 Criminal Incident Reports/Records

A. The contractor shall make all incident reports and traffic accident reports available in computerized form, including all photographs, signed statements, custody documents, other attachments or exhibits. The data format(s) (PDF, TIF, DOC, etc) shall be approved by the COTR and Contracting Officer, and shall be compatible with NASA-wide protective

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services reporting criteria approved by the COTR and IAW DRD, Reports of Incident/Investigation (ROI). Maintain records of crime and criminal information IAW applicable Federal law and NASA regulations. (4.14 for further guidance)

5.2.6.6 Testify in Court/Other Official Hearings

A. The contractor shall give direct evidence in the form of sworn testimony, to identify legal issues, establish facts, and identify procedures in judicial and non-judicial settings.

5.2.6.7 Evidence Collection

A. The contractor shall document the chain of custody, and release items collected to an authorized NASA Special Agent for storage.

B. The contractor shall apply Federal Rules of Evidence to maintain the evidentiary value of items identified as indicative of a crime, items related to the identity of the perpetrator, fruits of the crime, contraband or other items illegally possessed.

5.2.6.8 Standard Blotter and Reports

A. The contractor shall provide a daily topical and/or chronological record of activities associated with criminal incidents, life safety, and general security. Provide various standardized reports and assessments. (see 4.14 for further guidance)

5.2.6.9 Reserved

5.2.6.10 Reserved

5.2.6.11 Crime Scene Protection.

A. The contractor shall respond to and protect the physical area associated with criminal activity likely to provide valuable information to the investigative process.

B. The contractor shall guard and maintain the legal and physical integrity of evidence from destruction, tampering, or loss.

5.2.7 Reserved

5.3 Emergency Management

5.3.1 General

A. The contractor shall participate in services relevant to the efficient, effective and obligatory capabilities supporting the framework by which NASA prepares for, responds to, recovers from, and mitigates the impacts of a wide variety of emergencies and natural and

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technological disasters that could adversely affect the health and safety of people, the continuity of mission essential operations and infrastructure, and the environment. The contractor shall comply with the requirement of NPD 1600.1, NPD 1040.4, NPD 8710, NPR 8715.2, NPR 1040.1, and applicable Homeland Security Presidential Directives, as this guidance impacts the mission of the Office of Security Services.

5.3.2 Emergency Management Four Tenets Framework

5.3.3 Emergency Preparedness

A. The contractor shall provide input as necessary for the effective development of comprehensive planning in policy, procedures, directives, and all-hazard assessment IAW internal and external (current and future) requirements as specified in LSC DRD Comprehensive Emergency Management Plan (CEMP).

5.3.3.1 Emergency Operations

A. The contractor shall be a participant in Emergency Operations Center (EOC) management and support, interoperable communications processes and systems, damage assessments, interagency coordination, and mutual aid efforts as those efforts effect security operations at the Center.

5.3.3.2 Continuity of Operations (COOP)

A. The contractor shall be a participant in short and long term COOP planning and operations to build in resilience for mission essential functions and infrastructure, supporting facilities, IT systems, and other essential interdependencies as those efforts effect security operations at the Center.

5.3.3.3 Test, Training and Exercise (TT&E)

A. The contractor shall participate in TT&E activities using a multi-year planning calendar to address NASA and external requirements demonstrating the Agency’s capabilities in readiness and continuity as those efforts effect security operations at the Center.

5.3.4 Emergency Preparedness

5.3.4.1 General

A. The contractor shall participate in applicable emergency preparedness policies and directives from NASA headquarters, federal, state and local directives that provide for an integrated and coordinated local, state and federal response under the guidance of the National Incident Management System (NIMS); the National Response Plan (NRP); NFPA 1600, Standard on Emergency Management and Business Continuity Programs; and NFPA Standard on Emergency Services Incident Management System as those efforts effect security operations at the Center.

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B. The contractor shall ensure that managers and first responders have the appropriate level of NIMS training to support the LaRC NIMS structure.

5.3.4.2 Comprehensive Emergency Management Plan (CEMP) Verification Reviews

A. The contractor shall develop, maintain, and conduct operational and process verification reviews (of existing plans) to ensure a CEMP and other emergency plans adequately addresses evacuations; sheltering; post-disaster response and recovery; deployment of resources; interoperable communications, and warning systems.

5.3.5 Reserved

5.3.6 Reserved

5.4 Reserved

5.5 Reserved

5.6 Training Requirements and Mandatory Skill and Performance Levels

5.6.1 Responsibilities

5.2.3.2 The contractor shall provide a skilled and capable workforce consistent with the training guidance developed for NASA at NFLET. Where appropriate, performance-based training, and quality control measures shall be applied to validate performance capabilities.

5.6.1.1 Best practices and prevailing industry practices shall be considered as a minimal standard when NASA standards are not established.

5.6.1.2 Training and certification records shall be maintained in an electronic data base and be available for inspection. The Contractor shall report on employee training IAW LSC DRD, Training Plan Report.

5.6.2 Local And State Education Requirements

5.6.2.1 State certification is not required for contractors hired under this FAR based contract. However, the contractor shall, when required by NASA and specified herein, complete local and state educational requirements, plus obtain licenses, or certifications. The contract will detail any specific relevant state and local training required by NASA.

5.6.3 Firearms Training, Range Operations and Maintenance

5.6.3.1 The contractor shall conduct firearms range operations as necessary to maintain the NASA required qualification and proficiency of the workforce and support of other training requirements identified by the contractor and approved be the COTR.

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5.6.3.2 Range operations will be conducted on NASA facilities or on non-NASA facilities where appropriate, as approved by the COTR.

5.6.3.3 The contractor shall ensure the safety of range operations and shall conduct lead monitoring and other operational or safety reviews as may be necessary.

5.6.3.4 The contractor shall conduct maintenance of firearms ranges and related facilities.

5.6.3.5 The contractor shall ensure the safety, serviceability and proper maintenance of all firearms, ammunition and related equipment utilized.

5.6.3.6 Firearms maintenance shall be conducted by a qualified armorer.

5.6.4 Reserved

5.6.4.1 Reserved

5.6.4.2 Reserved

5.6.4.3 Emergency Management Training

A. The contractor shall participate in Emergency Management training as required by the National Incident Management System (NIMS) and other requirements for security managers and first responders.

5.6.4.4 Reserved

5.6.4.5 Reserved

5.6.4.6 Reserved

5.6.5 NASA Federal Law Enforcement Training Academy (NFLET) 5.6.5.1 The contractor shall coordinate with the NASA Federal Law Enforcement Training

Academy for student and instructor classes necessary to fulfill the requirement to provide a trained and certified workforce.

B. Utilizing the NFLET Academy as described in Section 4.1.9.1 above, the contractor shall coordinate sufficient training opportunities through course design, scheduling, and training staff, so as to facilitate delivery of core required security training courses including the Basic Course (for Security Police Officers), the Security Officer Orientation Course (for Security Officers), and required refresher and in-service training to all armed contractor officers and managers, as well as all NASA Special Agents. 

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NASA LaRC SECURITY SERVICES CONTRACTSUMMARY OF SERVICES

ATTACHMENT J.1-A – LARC SECURITY SERVICES CONTRACT STANDARDS

The contractor shall provide the necessary Security Services (SS) IAW the applicable LaRC standards identified in Attachment A herein, NASA LaRC Security Services Contract Standards.

A.1 SECURITY SERVICES POSITION DESCRIPTION/TITLES GUIDELINES The contractor shall provide the necessary Security Services (SS) through the appropriate positions as identified in Attachment Section A.1, Security Services Position Description/Titles Guidelines.

A.2 MEDICAL EXAMINATION FOR EMERGENCY SERVICES FIRST RESPONDERS

The contractor shall provide Emergency Services First Responders. First Responders are required to take action during fire and security related emergencies. In the performance of these requirements First Responders will be exposed to potentially hazardous and physically challenging situations, environments, and substances. First Responders must meet the medical examination requirements as defined in Attachment Section A.2.

A.3 PHYSICAL FITNESS REQUIREMENTS

The contractor shall train its security officer (armed)/security police officer personnel (First Responders) to meet the rigors of the security and law enforcement services. The contractor shall use the appropriate physical efficiency battery (PEB), defined in Attachment Section A.3, to insure the physical fitness of its personnel.

A.4 SECURITY OFFICER/POLICE QUALIFICATIONS

The contractor shall ensure that all sworn security officer (armed) and security police officers (First Responders) employed under this contract conform to the requirements described in Attachment Section A.4.

A.5 OFFICER UNIFORMS AND EQUIPMENT REQUIREMENTS

The contractor shall ensure that all sworn security officer (armed) and security police officer uniforms and equipment utilized under this contract conform to the strict quality and performance standards described in Attachment Section A.5.

A.6 Reserved

A.7 PSYCHOLOGICAL AND EMOTIONAL REQUIREMENTS

Medical/Emotional exams: As part of the pre-employment screening process, the contractor shall ensure its First Responders are psychological capable of performing its assigned duties and meet the basic qualifications in Attachment Section A.6

A.8 DRUG TESTING AND DRUG & ALCOHOL-FREE WORKFORCE REQUIRMENTS

A.8.1 Drug-Free Workplace

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The Contractor shall comply with federal policies on “drug-and alcohol-free” work places as well as NASA FAR Supplement Subpart 1823.5—“Drug-Free Workplace”.

A.8.2 Mandatory Guidelines for Federal Workplace Drug Testing Programs

The Contractor’s program shall conform to the Mandatory Guidelines for Federal Workplace Drug Testing Programs.

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ATTACHMENT J.1-A.1 - SECURITY SERVICES POSITION DESCRIPTION/TITLES GUIDELINES

The following position descriptions are provided to aid the contractor in defining and delineating the various duties to be performed under the LaRC Baseline Security Services Contract. These descriptions are suggestions only; the contractor is free to propose other titles (except for 1.0 and 2.0.) The contractor shall describe management, organizational, and supervisory structures in the section of the Request for Proposal dedicated for that purpose. The contractor may have a single individual perform multiple functions but that individual shall be qualified and certified for any additional duties.

1. Security Police Officer (This is official NASA nomenclature for contractor armed security personnel performing duties with Federal arrest authority):

1.1 Describes an armed officer, who has successfully completed the required NASA training, with NASA Federal arrest authority, whose duties may include but are not limited to, first response to emergencies, enforces federal law, mobile patrols, inspections and searches, traffic enforcement, and investigations, and other duties as required. In general, officers, assigned to specialized teams will come from this category, e.g. K-9(other than explosive detection), Emergency Response Units, marine patrols.

2. Security Officer (Armed)

2.1 Describes an armed officer, who has successfully completed the required NASA training, without NASA arrest authority, whose duties may include but are not limited to, first response to emergencies, mobile patrols, inspections, perimeter and internal access control, contingency posts, and crowd control.

3. Security Officer (Unarmed):

3.1 Describes an unarmed officer who has successfully completed the required NASA training, without NASA arrest authority, whose duties may include response to security and non-security alarms, first response to emergencies and perimeter and internal security and access control.

4. Administrative Security Specialist:

4.1 Describes a person whose duties may include classified and sensitive document control and destruction, Agency ID management, HSPD 12 enrollment, badge issuance, and visitor processing.

5. Personnel Security Specialist:

5.1 Describes a person who manages the investigative and adjudication process for various programs, e.g. NISP clearances, HSPD 12 investigations, international visit coordination, suitability investigations per CFR 5 and NASA regulations. This person also creates reports, metrics, and statistical analyses.

6. Physical Security Specialist:

6.1 Describes a person who may conduct threat & vulnerability assessments, write reports, conduct studies, and make recommendations regarding MEI requirements, crime prevention, review and analyze proposed construction and renovation projects, conduct security audits, and plan security posts and countermeasures for various events.

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7. Program Security Specialist:

7.1 Describes a person who may provide support, audit, write reports, make recommendations, conduct surveys, analyze and/or input data on various NASA security related programs, e.g., COMSEC, TSCM, industrial security, technology protection (TecProtect), CI/CT, Export Control, and ITAR, EAR, Information Security etc.

8. Communication/Dispatch Officer:

8.1 Describes a person, with required State certification or training, who may receive and handle 911 calls, other emergency calls, monitor alarms, dispatch first responders, and make other notifications and reports as required.

9. Training Specialist:

9.1 Describes a person, with the appropriate training and certifications, who develops curriculum, delivers various NASA required education and training classes, maintains records, teaches, as examples; firearms and intermediate weapons safety, tactics, and qualifications, legal issues, defensive tactics, fire safety, NIMS training and other emergency preparedness classes, training may be on-line or in classroom setting. Training may be delivered to a variety of personnel including government employees and other contractors.

10. Locksmith:

10.1 Describes a person whose duties may include and who is certified to perform the duties associated with securing physical facilities, e.g. change safe combinations, lock cores, and key management.

11. Quality Control Administrator:

11.1 Describes a person whose duties may include internal controls review and audits, inventory control, and quality inspections.

12. Safety Officer:

12.1 Describes a person whose duties may include conducting safety reviews, writing reports and recommendations, and conducting mishap/near-miss inquiries.

13. Reserved

14. Electronic Security Technician:

14.1 Describes a person who may recommend and plan for, install, and maintain various electronic security devices and countermeasures to include, as examples, CCTV cameras, alarm systems, fixed and mobile intrusion detection systems, card readers, and surveillance systems.

15. Information Assurance Specialist:

15.1 Describes a person who may conduct IT based forensic analysis, support investigations, audit and maintain protective services IT systems.

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16. Armorer/Gunsmith:

16.1 The contractor shall provide a certified armorer/gunsmith to clean and repair all weapons used in conjunction with the performance of the contract.

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ATTACHMENT J.1-A.2 - MEDICAL EXAMINATION FOR EMERGENCY SERVICES FIRST RESPONDERS

1. Provision

1.1 The contractor shall provide Emergency Services First Responders.

1.2 First Responders are required to make security inspections of NASA industrial and general office facilities to observe, evaluate, and respond to emergencies, security, law enforcement, and safety incidents/conditions.

1.3 During these duties First Responders may be exposed to potentially hazardous and physically challenging situations, environments, and substances.

2. Standardized NASA Medical/Fitness Examination

2.1 The implementation and application of a single NASA Medical/Fitness Examination standard for all First Responders shall be used to ensure that the health of the individual First Responders shall be at a level that permits them to perform job-related assignments safely, effectively, and without hazard to themselves or others.

2.2 Physical Requirements Rationale

2.2.1 The following is a general description of the physical requirements of the First Responders positions affected by this Medical Examination and Fitness Guidance.

2.2.1.1 First Responder Duties

2.2.1.2 The duties of First Responders are performed under conditions that vary from sedentary to maximum exertion. Normal work conditions also require the First Responders to perform in a reliable manner under adverse weather or situational conditions.

2.2.1.3 First Responders must gather, respond to, and report facts under potentially hazardous worksite conditions. This may include physically confronting an adversary or disturbed person, working at heights, underground, in confined spaces, in poorly lighted facilities, in emergency situations, and working in environments with weather, chemical, physical, and biological hazards.

2.2.1.4 Some of the hazards First Responders face may require the use of personal protective equipment, such as over-clothing, protective vests, helmets, and protective masks. The proper use of personal protective equipment, body armor, uniform items, and clothing requires a moderate level of fitness and overall health.

2.3 Technical/Protective Support Equipment

2.3.1 Technical/protective support equipment requires an evaluation of the wearer's ability to utilize the equipment safely, without adverse effect to the First Responders health. Adverse conditions sometimes occur unexpectedly, while others are anticipated and appropriate steps can be taken in an orderly and controlled manner to safely leave the hazard area.

2.4 Entrance “On Duty” Medical Examination

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2.4.1 Before entrance on duty and annually during employment, applicants and employees in First Responders positions must undergo a medical examination and be physically and medically capable of performing the essential duties of the position efficiently and without hazard to themselves or others. (Ref. 1600.1 Para 7.9.4. “Conditions Under Which Firearms May be Carried by Center Security Personnel Including Shoulder-Fired Weapons”).

2.5 Routine Medical Evaluations

2.5.1 Routine medical evaluations serve to monitor the First Responders health status to ensure that he or she maintains a condition which would meet the criteria of this standard. In addition, routine medical monitoring tracks conditions which may develop as a result of exposure to toxic materials, such as lead dust, which have latent periods for symptom development.

2.6 Failure to Meet Medical and Physical Qualifications

2.6.1 Failure to meet the required-physical and medical qualifications shall be considered disqualifying for continued employment as a First Responders.

3. Medical Examination Parameters

3.1 Vision

3.1.1 Distant visual acuity must be at least 20/40 in each eye with corrective lenses; distant binocular acuity of at least 20/40 with corrective lenses.

3.1.2 Near visual acuity must be corrected to at least 20/40 in each eye; near binocular acuity of at least 20/40 with corrective lenses.

3.1.3 Field of vision must be at 90 degrees in the horizontal meridian in each eye.

3.1.4 Ability to distinguish the colors must be present for red, amber, and green.

3.1.5 Rational: First Responders work activity routinely requires the reading of comprehensive literature; both near and far visual acuity is necessary for security/hazard recognition; potentially life threatening environments exist (therefore, accurate reading of the type of personal protective equipment is necessary); color coded warning signs represent hazardous conditions. While making routine inspections, First Responders will encounter situations where full field of vision will be necessary in order to detect security situations or avoid serious accidents. For example, while inspecting on an upper floor, it may be necessary to rapidly descend in pursuit. Normal field of vision is necessary to perform this activity effectively and safely.

3.2 Hearing

3.2.1 Average; First Responders hearing loss in the better ear cannot be greater than 40 decibels at 500 Hz, 1,000 Hz, and 2,000 Hz, with a hearing aid.

3.2.2 Work Activity: First Responders routinely work in areas where a broad spectrum of physical hazards exists, including environmental noise levels above 90 decibels.

3.2.3 Rationale: It is important that First Responders have an established hearing level in order to communicate and give instructions in a noisy environment. During the course of daily activities, it is

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important for First Responders to hear instructions and communications in order to ensure security/safety. A greater than 40 decibel loss of speech frequency in the better ear may interfere with the First Responders ability to communicate under noisy conditions.

3.3 Musculo-Skeletal

3.3.1 First Responders requires hands, arms, legs, and feet. No impairment of the use of a leg, a foot, an arm, a hand, the fingers, back or neck which would most likely interfere with the functional requirements of the First Responders position.

3.3.2 No established medical history or clinical diagnosis of rheumatic, arthritic, orthopedic, muscular, neuromuscular, or vascular disease which would interfere with the ability to perform the functional requirements of a First Responders position.

3.3.3 Work Activity

3.3.3.1 First Responders are required to perform moderate to strenuous lifting, carrying, walking and standing for prolonged periods exceeding 60 minutes.

3.3.3.2 First Responders will routinely be required to ascend or descend heights in order to safely egress from a potentially hazardous area.

3.3.3.3 During routine activities, First Responders must wear or carry portable protective equipment and a firearm with ammunition, located at the waist.

3.3.4 Rationale

3.3.4.1 First Responders will have no or only limited that no established medical history of cardiac or pulmonary disease. Rapid periods of great physical exertion place an excess burden on the cardiopulmonary system. 3.3.4.2 First Responders are required to wear a protective mask which burdens respiration, it is imperative a physician medically qualify the applicant to wear such protective equipment. It is known that pre-existing cardiac or respiratory disease can prevent an individual from using such protective equipment.

4. Medical Examination Requirements

4.1 General: The medical examination required herein will be conducted by a physician or other authorized medical professional experienced in occupational medicine preferably by a physician who is a member of the American College of Occupational Medicine. The examining medical professional or institution will provide special instructional material (such as necessary fasting periods or special eating instructions) to management which will in turn provide this information to the applicant/employee prior to the examination.

4.2 History

4.2.1 Review of the applicant/employee's history must be conducted in regard to personal and family medical history and a work history including occupational exposures to chemical, biological, and physical hazards.

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4.2.2 Appropriate medical forms must be completed by the applicant and provided to the medical professional prior to the examination.

4.2.3 There shall be an examining room discussion between the applicant/employee and the medical professional regarding medical history, with special attention given to the questionnaire on occupational exposures to chemical, biological, and physical hazards.

4.2.4 The development of the medical history is to be inclusive of what is commonly termed multi-phasic screening.

4.3 Specific Examination Tests and Requirements

4.3.1 The physical examination should include, but not be limited to a review of the following: head and neck, including visual tests, an examination of the ears, nose and throat, an examination of the respiratory, cardiovascular and central and peripheral nervous systems, an examination of the abdomen, rectum, and genitourinary system, an examination of the spine and other musculoskeletal systems, and an examination of the skin.

4.3.2 Specific tests/measurement to be obtained includes

4.3.2.1 Height and weight4.3.2.2 Temperature, pulse, respiration rate, blood pressure4.3.2.3 Eye examination, including:4.3.2.4 Visual acuity, near and far4.3.2.5 Depth perception4.3.2.6 Accommodation4.3.2.7 Field of vision4.3.2.8 Fundiscopic

4.3.3 Cardiopulmonary evaluation, which shall include the following requirements

4.3.3.1 Resting twelve-lead electrocardiogram with interpretation

4.3.3.2 A sub-maximal exercise test with a twelve-lead EKG will be required of those applicants found to be in a category of risk greater than 18 per 100, according to the Coronary Risk Handbook published by the American Heart Association.

4.3.4 Pulmonary function Evaluation

4.3.4.1 FVC, FEV1, FEV1/FVC ratio4.3.4.2 Permanent record of flow curves must be included in the patient's report4.3.4.3 Chest X-ray (PA) 14 x 17 inches as a baseline

4.3.5 Comprehensive laboratory profile

4.3.5.1 Urinalysis (including microscopic).4.3.5.2 Hemocult.4.3.5.3 CBC.

4.3.6 Test chemical groups (done after 12-hour fast)

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4.3.6.1 Chloride, bicarbonate.4.3.6.2 Glucose.4.3.6.3 Blood urea nitrogen.4.3.6.4 Creatinine.4.3.6.5 Uric acid.4.3.6.6 LDH, SGOT, SGPT, GGTP.4.3.6.7 Alkaline phosphatase.4.3.6.8 Bilirubin.4.3.6.9 Total protein.4.3.6.10 Albumin and globulin.4.3.6.11 Cholesterol.4.3.6.12 Triglycerides.4.3.6.13 HDL Cholesterol.4.3.6.14 Potassium.4.3.6.15 Calcium.4.3.6.16 Blood lead, if indicated. A blood lead and zinc protoporphyrin shall be done when there is a history of lead exposure or when the test is indicated in the physician's judgment.

4.3.7 Audiometric Testing

4.3.7.1 Otoscopic Examination

4.3.7.1.1 An otoscopic examination, otological history, and audiometric test shall be administered by an otolaryngologist, audiologist, or certified audiometric technician.

4.3.7.2 Audiometric Examination

4.3.7.2.1 Audiometric facilities, equipment, calibration procedures, and technician certification shall meet the requirements outlined in 29 CFR 1910.95.

4.4 Evaluation of Test Results

4.4.1 The results of the otoscopic examination, otological history and audiometric tests shall be reviewed by an otolaryngologist, audiologist, or other qualified medical professional.

4.5 Personal Protective Equipment Evaluation

4.5.1 The examining physician will evaluate the following results to determine the applicant's ability to utilize personal protective equipment including a protective mask and protective clothing.

4.6 Medical Occupational History

4.6.1 Conditions such as myocardial infarction, angina, severe emphysema, or any significant cardiac or pulmonary condition should be disqualifying.

4.7 Physical Examination

4.7.1 Findings such as severe facial asymmetry, beard, and obvious cardiac or pulmonary pathology should also be disqualifying.

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4.8 Pulmonary Function Test

4.8.1 Evidence of moderate to severe restrictive or obstructive airway pattern should be disqualifying.

4.9 Chest X-ray

4.9.1 Evidence of cardiopulmonary pathology should be disqualifying.

4.10 Electrocardiogram

4.10.1 Obvious cardiac disease should be disqualifying.

5. Reporting Requirements

5.1 Examining Physician (or other qualified medical professional) to the Applicant/employee. The examining medical professional will generate personal medical reports for all applicant/employees examined and mail them to their private residence within 15 working days of the date that the applicant/employee is examined. The results will list each test, individually indicating whether a result is normal or abnormal and, if appropriate, a recommendation for referral to the applicant's private physician will be made. In addition, the personal medical report will contain: 5.1.1 The medical professional’s opinion as to whether the applicant/employee has any detected medical condition(s) which would place the applicant/employee at increased risk of material health impairment from work exposures and practices.

5.1.2 Determination of the applicant/employee's ability to wear any personal protective equipment.

5.2 Examining Medical Professional to NASA Security Contract Management

5.2.1 The examining medical professional will forward to the NASA Security Contract Management: A written opinion as to whether the applicant/employee's health would be at increased risk of material impairment from the First Responders work environment.

5.2.1.1 A written statement regarding the applicant/employee's ability to wear protective equipment.

5.2.1.2 A written statement that the applicant/employee has been informed in writing by the medical professional of the results of the medical examination.

5.2.1.3 The examining medical professional shall utilize the appropriate medical forms.

6. Medical Records

6.1 Upon completion of the medical examination, the medical professional shall forward to the employees managers office, each applicant/employee's complete medical record. The envelope shall be marked PERSONAL Sensitive But Unclassified (SBU) and the package shall include:

6.1.1 Completed medical/occupational history forms.

6.1.2 Completed physical examination forms.

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6.1.3 All laboratory test results.

6.1.4 Chest X-ray (radiograph and interpretation).

6.1.5 Pulmonary function test.

6.1.6 Audiometric test results.

6.2 These documents shall be maintained in the applicant/employee’s "Employee Medical File" They shall be made available for examination by NASA Security as evidence of contract compliance for as long as the employee is employed as a First Responder. If the applicant is not hired into the position, or if an employee is removed from a First Responders position on the basis of medical disqualification, his or her records shall be retained until no longer needed. If no legal or administrative challenges are made regarding the handling of the disqualification, the file shall be retained in a secured central location and shall be destroyed after a one-year retention period.

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ATTACHMENT J.1-A.3 - PHYSICAL FITNESS REQUIREMENTS

1. The contractor shall adequately train its security personnel to meet the rigors of the security services and shall comply with the requirements of NPR 1600.1.

2. NASA requires as a minimum standard the annual Basic Protective Services Physical Efficiency Battery (BPSPEB) outlined below. The standard applies to Security Officers, Security Police Officers, Investigators, and all other contractor employees authorized to be armed. Standards superior to those set out in the PSPEB will be evaluated for acceptability.

3. BPSPEB requirements are divided in to three categories. PEB1 for ages 50 and younger, PEB2 for ages 51-59, and PEB3 for ages 60 and older.

3.1 PEB1:

3.1.1 Run 1 mile in 12:30

3.1.2 Push-ups 20 in 2 minutes

3.1.3 Sit-ups 20 in 2 minutes

3.2 PEB2:

3.2.1 Run 1 mile in 12:30

3.2.2 Push-ups 15 in 2 minutes

3.2.3 Sit-ups 15 in 2 minutes

3.3 PEB3:

3.3.1 Run 1 mile in 12:30

3.3.2 Push-ups 10 in 2 minutes

3.3.3 Sit-ups 10 in 2 minutes

4. These minimum standards shall be considered a condition of employment. Personnel who fail to meet this standard may be retested within 60 calendar days. Participation on specialty teams; e.g., ERT and K-9, require additional standards IAW 1600.1. Refusal to test should be considered a basis for removal.

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ATTACHMENT J.1-A.4 - SECURITY OFFICER/POLICE QUALIFICATIONS

1. The following basic qualifications shall apply to all individuals employed or being considered for employment as security officers/police.

1.1 Oath or Affirmation

1.1.1 Every uniformed and non-uniformed contract employee that serves as members of the Contractor’s security force representing LaRC security services in the position of Security Officer/Police, or investigator shall be required to provide a statement of conduct that is the Officers Oath or affirmation to proper conduct and allegiance to the principle of behavior suitable to their position of trust, and their understanding of the requirements of the “Standards of Conduct for Sworn Officers”.

1.1.2 The Oath; [Stand and remove your headgear, place your hand over your heart and in a clear voice state your oath or affirmation] “My _____________ [Oath or Affirmation] is my bond. I [State Your Full and Complete Name] understand and accept my duty to protect and defend the rights of all persons. I will perform my duty with diligence and purpose. I will exercise the authority, vested in me by virtue of my position, with honesty and decency, showing preference to none, while serving all. This I respectfully___________ [swear or affirm]”.

2. Citizenship

2.1 All officers must be United States citizens.

3. Personal Traits

3.1 Sworn Officers shall; 1) Exercise good judgment, 2) Interact with people in a professional manner, 3) Maintain a high level of performance, and 4) Maintain poise and self-control under stress.

4. Education and Experience

4.1 The Contractor shall certify that sworn officers have as a minimum;

4.1.1 A high school diploma or General Equivalency Diploma (GED).

4.1.2 Possess and maintain a valid state driver’s license.

4.1.3 The au fait ability to read and speak the English language, understand, and apply written rules, detailed orders, instructions and training material. Construct and write clear, concise, accurate and detailed reports.

4.1.4 User level computer skills operating standard word processing programs.

5. Age Qualifications

5.1 The Contractor shall ensure that, at the time of employment, each security officer/police is at least 21 years of age.

6. Pre-Employment Investigation

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6.1 The Contractor shall ensure that no security officer/police employee has a felony conviction.

6.2 No armed employee may have a misdemeanor conviction that reflects on the individual’s suitability.

6.3 Persons convicted of or under indictment for a misdemeanor crime of domestic violence are prohibited from employment as an armed security officer/police.

6.4 Non security officer/police employees shall met the requirement of position risk determination and NASA access suitability.

6.5 The Contractor is required to conduct or have conducted a pre-employment suitability investigation for each individual. The investigation shall include the following:

6.6 Search of police files in the area of residence for a period of five (5) years.

6.7 Inquiries of former employers for a period of five (5) years.

6.8 Information that may reflect on the suitability of the security officer/police to perform security duties under this contract.

6.9 The Contractor shall provide the results of the investigative reports for each officer to the NASA Chief of Center Security not later than 7 days prior to beginning duty.

7. Standards of Conduct

7.1 The Contractor shall provide a standard operating procedure “Standards of Conduct”, for all employees.

7.2 The Contractor shall provide a standard operating procedure “Standards of Conduct for Officers” that specifically addresses the behavior and conduct of uniformed and non-uniformed officers that are members of the Contractor’s security force representing NASA protective services.

7.3 Each Contractor employee shall adhere to general standards of conduct that reflect creditably upon themselves, their employer, NASA, and the Federal Government.

7.4 The Contractor shall remove any Contractor employee from the work site and/or this contract for failure to comply with the general standards of conduct.

7.4.1 The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

8. NASA Training

8.1 After successful completion of the above, all newly hired security officers/security police officers shall meet the initial training requirements in the PWS.

8.1.1 NFLET Curriculum

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8.1.1.1 The attached lists provide the formal curriculum the NASA Federal Law Enforcement Training Academy. The approximate hourly breakdown represents the time required to conduct the core curriculum instruction. This may vary due to the number of students and added site-specific logistical and administrative topics as well as changing weather conditions that delay or cause adjustments to the training schedule; the hours do not include the time required for student practice, written and performance testing, and logistical matters associated with the training.

8.1.1.2 NFLET Basic Course:

8.1.1.3 Provide students with the framework to perform duties in a position where they shall reasonably be expected to affect an arrest or use varying degrees of physical force in performance of Federal Arrest Authority as outlined in CFR Title 42 Section 2456a. This course shall be provided to both contractor security police officers and NASA federal Agents.

8.1.1.4 NFLET Refresher Course:

Provide students with training to maintain proficiency and update standards as applicable to NASA Federal Law Enforcement.

8.1.1.5 Security Officer Fundamentals Certification Course (SOFCC) Basic Course:

Provide students with the framework to perform duties in a position where they function as armed security personnel without the Federal Arrest Authority prescribed in CFR Title 42 Section 2456a.

8.1.1.6 Emergency Response Team (ERT) Basic Course (Future requirement)

An 80 hour ERT basic course is in development. The NFLET Basic Course shall be a prerequisite.

NFLET Basic Training Topic Syllabus

Training Topic Requirement Time in Hours MOI MOE

Day 1OrientationReport Writing Constitutional Law PWS 8 Classroom Exam

Day 2Criminal LawFederal Jurisdiction/Title 18 PWS 8 Classroom Exam

Day 3Investigative Detention PWS 8 Classroom Exam

Day 4Probable Cause PWS 8 Classroom ExamDay 5Arrest AuthorityExam 1 PWS 8 Classroom Exam

Day 6Officer EthicsHuman Behavior PWS 8 Classroom Exam

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Training Topic Requirement Time in Hours MOI MOE

Day 7Cultural DiversitySexual Harassment PWS 8 Classroom Exam

Day 8Investigation/InterviewsWorkplace Violence/Conflict Resolution PWS 8 Classroom Exam

Day 9Weapons of Mass DestructionVictims Rights PWS 8 Classroom Exam

Day 10Driving PWS 8

Classroom,Driving Course LSPT

Day 11Officer SurvivalUse of ForceUse of Force Report Writing

PWS 8 Classroom Exam

Day 12Courtroom Demeanor and TestifyingHandcuffingCollapsible Baton

PWS 8Classroom,Scenario

ExamLSPT

Day 13Vehicle StopsCover Drills PWS 8 Classroom,

ScenarioExamLSPT

Day 14Non-Lethal Training Ammunition Drills PWS 8

Classroom,Scenario

LSPT

Day 15Building Entry Tactics/ScenariosSubject ApproachUse of Force Report Writing

PWS 8Classroom,Scenario LSPT

Day 16Use of Force Scenario TrainingDefensive Tactics Subject Control Techniques

PWS 8Classroom,Scenario LSPT

Day 17Active ShooterWritten Exam PWS 8 Classroom,

ScenarioExamLSPT

Day 18Defensive Tactics Subject Control TechniquesPractical EvaluationsMock Court

PWS 8Classroom,Scenario Exam

LSPT

Day 19Practical Evaluations (DT)

PWS 8 Scenario LSPT

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NFLET Refresher Training The training is required for all armed NASA/Contractor Security personnel. Each officer is scheduled to attend every other year.

Training Topic Requirement Time in Hours MOI MOE

Legal/Use of Force Update PWS 2 Scenario Exam

Report Writing/Use of Force PWS 3 Classroom Exam

Courtroom Demeanor/Testifying PWS 2 Classroom LSPT/ Exam

Weapons Handling/Shoot and Move PWS 4 ClassroomScenario

LSPT/Exam

Defensive Driving PWS 4 Scenario LSPT

Team NLTA Scenario PWS 4 Scenario LSPT

Tactical Movement and Response in Vehicles PWS 2 Scenario LSPT

Subject Approach, Handcuffing, Ground Defense/Escapes, Head Destabilization take downs

PWS 8ClassroomScenarios LSPT/Exam

One on One NLTA Scenario (Shoot/No Shoot) PWS 2 ClassroomScenario

Scenario Criteria

Conflict Resolution, Mock Court, Dynamic Drills/Scenario Testing and Written Test PWS 8 Classroom

Scenario

LSPTScenario Criteria

NFLET Security Officer Fundamentals Certification Course

Training Topic Requirement Time in Hours MOI MOE

Day 1OrientationCriminal LawConstitutional Law PWS 8 Classroom Exam

Day 2Criminal LawFederal Jurisdiction/Title 18 PWS 8 Classroom Exam

Day 3Investigative Detention PWS 8 Classroom Exam

Day 4Probable Cause Work Review PWS 8 Classroom Exam

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Training Topic Requirement Time in Hours MOI MOE

Day 5Area Vehicle SearchesUse of Force PWS 8

Classroom,

Scenario

ExamLSPT

Day 6NPR 1600Report WritingDefensive Tactics Subject Control TechniquesCenter Specific

PWS 8

Classroom,

ScenarioExamLSPT

Day 7Human BehaviorInvestigation/Interviews PWS 8 Classroom Exam

Day 8WMD 1st ResponderDefensive Tactics Subject Control Techniques PWS 8

Classroom,

ScenarioExamLSPT

Day 9Defensive Tactics Subject Control Techniques PWS 8 Scenario LSPT

Day 10Defensive Tactics Subject Control TechniquesPractical and Written Exams PWS 8

Classroom,

Driving Course

ExamLSPT

ATTACHMENT J.1-A.5 - OFFICER UNIFORMS AND EQUIPMENT REQUIREMENTS

1. Uniform and Support Equipment Standards

1.1 Security Officer / Security Police Officer

1.1.1 The Contractor shall issue standard, complete, adjusted for climate, appropriate uniforms (distinct from fire service uniforms) to all uniformed officers to be worn at all times when on duty or as directed. Every armed security officer/police shall be issued and shall be required to wear Threat level III concealable body armor in a color appropriate to the duty uniform, while armed for duty or training. Two carriers shall be issued to each officer.

1.1.2 Every Security Police Officer and Security Officer (Armed,) must be attired and equipped to a single standard. Consideration for climate and geography is authorized by adjustments of fabric type and weight. The uniform selected by the Contractor, shall conform to high quality manufacture and shall provide for quality appearance, safety, comfort, durability, stain resistance, and performance.

1.1.3 Sufficient quantities of uniforms shall be issued to provide officers with clean serviceable uniforms for daily use.

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1.1.4 Non-uniformed officers shall wear appropriate and standard civilian attire that meets the needs of the mission and complies substantially with the provisions of this attachment.

1.1.4.1 Contractor identification on civilian attire is not authorized when civilian clothing is worn in lieu of a uniform.

1.1.5 Appearance

1.1.5.1 The uniform shall present a favorable public image.

1.1.5.2 The appearance of uniforms shall fit well and be clean, neat, and well pressed.

1.1.5.3 Foot wear shall be clean and polished at all times.

1.1.6 All officers shall wear the same color and style of uniform. ERT teams shall wear special uniforms when responding to incidents and during training evolutions.

1.1.7 The approved shield and nametag, either metal or embroidered, identifying the wearer as a security officer/ security police officer, shall be worn on the duty shirt, outer garment and hat.

1.1.8 No Contractor identification, logo, or trademark, shall be worn or displayed on the uniform at any time.

1.1.9 Inappropriate wear of the uniform while off duty is prohibited.

1.1.10 Uniforms and equipment for security officers/police shall consist of the following minimum items considering geographical and climate conditions:

1.1.11 Headgear shall include as a minimum high quality baseball style cap and appropriate cold weather caps where necessary.

1.1.12 A standard uniform BLACK necktie shall be worn with the long sleeve shirt. The neck tie shall not be worn with the short sleeve shirt.

1.1.13 A standard uniform duty shirt GREY in color shall be worn. Both short and long sleeve shirts shall be available for wear. Shirts shall be sized for the continuous wear of concealable body armor. Adjustments to fabric for climatic conditions shall match the look and appearance of the standard uniform as much as possible.

1.1.13.1 Shirts: shirts shall be VISA System3 fabric seven (7) button placket fronts w/ hidden zipper front and w/ shoulder epaulets, and sewn-in-creases. Shirts shall have pleated and scalloped pockets and a badge sling on the left breast pocket.

1.1.13.2 Trousers: standard uniform duty trousers shall be LAPD BLUE in color. Fabric shall be VISA System3 and shall match the look and appearance of the standard uniform shirt. Trousers shall have a black stripe side seam and shall have no cuff.

1.1.13.3 Sweater: standard uniform duty V-neck, BLACK, military style, with badge tab, shoulder epaulets.

1.1.13.4 Shoes: standard uniform duty BLACK shoes or boots. Athletic shoes are NOT acceptable.

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1.1.14 Duty Gear: standard uniform duty gear shall be PLAIN BLACK. All duty gear shall be fully serviceable and professional in appearance. Duty Gear shall include the equipment specified or a suitable replacement approved by the COTR:

1.1.14.1 a duty belt (Safariland Model 87 Suede Lined Belt w/ Buckle 2.25” or a standard duty belt with a suede lining, double-tonged buckle and center belt stud fastener and w/ a free-sliding tip keeper.). The buckle of the duty belt (Chrome or Brass) will match the officer’s badge (Silver or Gold) respectfully.

1.1.14.2 Glock 22 40 Cal. level III retention holster (Safariland Model 070 Level III Retention Duty Holster, SSIII Mid-Ride or a level III holster w/mid-ride forward cant, top thumb break, middle finger release and ejection port lock,)

1.1.14.3 Pants belt,

1.1.14.4 Belt keepers four (4) each, Safariland Model 62 Belt Keeper Hidden Snaps or a hidden snap belt keeper with two (2) snaps

1.1.14.5 Reflective vest,

1.1.14.6 Magazine pouch, Safariland Model 78 Slimline Double Magazine pouch or a “face-out” double magazine pouch w/ vertical and horizontal belt slots for a 2.25” duty belt with hidden snaps and edge stitching.

1.1.14.7 Radio carrier, Safariland Model 763 Portable Universal Radio Carrier or a universal fit radio carrier w/ adjustable edged stitched band without/visible snaps and w/ a solid bottom retainer.

1.1.14.8 Baton holder, Safariland Model 35 Baton Holder for expandable Batons or an expandable baton holder that can re-holster an extended baton that fits 16”-26” sized batons has reinforcing rivets or screws at the opening and edge stitching.

1.1.14.9 OC spray holder, Safariland Model 38HS MACE® Spray Holder Pouch, Hidden or an OC spray holder w/hidden snaps and edge stitching.

1.1.14.10 Flashlight carrier small, Safariland Model 306 Mini Flashlight Carrier, Full Sheath, For or a full sheath mini flashlight carrier for a sure fire mini flashlight with edge stitching.

1.1.14.11 Flashlight small, Surefire 2 AA cell Model E2L-HA-WH or a small 2 AA cell flashlight

1.1.14.12 Flashlight carrier large, Safariland Model 730 Heavy Duty Flashlight Carrier or a heavy duty flashlight carrier w/edge stitching, shatter-resistant ring, and black snaps.

1.1.14.13 Flashlight Large, Streamlight® SL-20X-LED Rechargeable Aluminum Flashlight or a large 5 C cell flashlight

1.1.14.14 Handcuff pouch, Safariland Model 190H-HS Handcuff Pouch (Hinged), Top Flap, Hidden or a handcuff pouch with edge stitching and hidden snaps for hinged handcuff.

1.1.14.15 Nametag, Silver and Black or Gold and Black color to match the officer’s badge.

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1.1.14.16 US Flag patch on right sleeve with blue field placed closest to the heart on all uniformed shirts and jackets.

1.1.14.17 Patch (TBD) on left sleeve on all uniformed shirts and jackets.

1.1.14.18 Appropriate rank insignia on collar of all uniformed shirts and jackets or on jacket weather-fly.

1.1.14.19 Whistle Metal Silver or Gold color to match the officer’s badge.

1.1.14.20 “Service Since” pin, Silver and Black or Gold and Black color to match the officer’s badge.

1.1.14.21 Other items as approved by the COTR.

1.1.15 Weather Personal Protective Equipment.

1.1.15.1 Rain Suit:

1.1.15.2 Rain boots.

1.1.15.3 Cold weather parka:

1.1.15.4 Cold weather gloves:

1.1.15.5 Patrol Jacket with fluorescent yellow Hi Visibility outside and black reversible inside

1.1.16 Special (non-standard) Uniforms: K-9, tactical, bike patrols, vehicle inspection posts and other specialized details shall be permitted to wear a unique uniform to meet the requirements of these assignments. Non-standard uniforms will be approved by the COTR prior to implementation.

1.1.17 Body Armor; standard uniform duty white or tan NIJ compliant threat level III or IIIA. Each Security Officer (Armed) and Security Police Officer is required to wear issued concealable body armor, level III or IIIA, while armed for duty or training. Two carriers shall be issued to each officer. The contractor shall provide body armor that meets the following specifications.

1.1.17.1

1.1.18 Non-uniformed officers shall wear professional attire that meets the needs of the mission and complies with the provisions of this attachment in color scheme and readily identifies the wearer as Security Staff. Contractor identification on civilian attire is not authorized when civilian clothing is worn in lieu of a uniform.

1.1.19 Any proposed changes or modifications to the standard uniform shall be approved by the COTR.

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ATTACHMENT A.7 - PSYCHOLOGICAL AND EMOTIONAL REQUIREMENTS

1. Psychological Screening

1.1A battery of psychological examinations, including MMPI-2 and the Shipley Institute of Living Scale will be administered to all applicants (IAW contract Attachment J.1-A – Agency Standards).

1.2The purpose of these examinations is to screen applicants who possess significant employment risk factors and to identify applicants who exhibit behavioral characteristics associated with employment success.

1.3In addition, these tools are used to ensure all armed security officers are free of problems that may adversely affect job performance. The evaluation shall focus on the applicant’s suitability for high-risk and high-stress work.

1.4Each examination will be forwarded to a clinical psychologist for evaluation. Upon receipt of this evaluation, the Contractor shall use these findings to determine the applicant’s suitability for employment.

ATTACHMENT J.1-A.8 - DRUG TESTING AND DRUG & ALCOHOL-FREE WORKFORCE REQUIREMENTS

1. Drug-Free Workplace

1.1 The Contractor shall comply with federal policies on “drug-and alcohol-free” work places as well as NASA FAR Supplement Subpart 1823.5—“Drug-Free Workplace”.

1.2 The contractor shall institute and maintain a program for achieving a drug-and alcohol-free workforce.

1.3 As a minimum, the program shall provide for pre-employment, reasonable suspicion, random, post-accident, and periodic recurring (follow-up) testing of contractor employees in sensitive positions for use, in violation of applicable law or Federal regulation, of alcohol or a controlled substance.

1.4 The Contractor may establish its testing or rehabilitation program in cooperation with other contractors or organizations.

1.5 The plan for this program shall be submitted to the COTR for review and approval.

2. Mandatory Guidelines for Federal Workplace Drug Testing Programs

2.1 The Contractor’s program shall conform to the “Mandatory Guidelines for Federal Workplace Drug Testing Programs” published by the Department of Health and Human Services (59 FR 29908, June 9, 1994) and the procedures in 49 CFR part 40, “Procedures for Transportation Workplace Drug Testing Programs,” in which references to “DOT” shall be read as “NASA”, and the split sample method of collection shall be used.

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