process mining in logistics · 2020-01-06 · process mining in logistics boris nikolov | eindhoven...
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Process Mining in Logistics
Boris Nikolov | Eindhoven
20 June 2019
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Vanderlande: Reliable partner for value-added logistic process automation
25 June 20192
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Vanderlande: Reliable partner for value-added logistic process automation
25 June 20193
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Typical parcel process
Receiving Sorting Shipping
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Typical parcel process
Arrival Unloading Infeed Merge Sort Output Rework
Receiving Sorting Shipping
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Customer Process
Arrival Unloading Infeed Merge Sort Output Rework
Receiving Sorting Shipping
6 business rules to determine sort destination
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Customer System
25 June 2019
Manual sort Loose load loading Relabelling area Direct sort into containers
Central non-sortable area Loose load unloading Container inverters Crossorter
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Total parcels analysed
182.342
Parcels with 1 successful sort report (inducted & sorted on the same sorter)
38,95%
* Checks showed that the data is representative for other days
Parcels with 2 successful sort reports(e.g. inducted on 10 and sorted on 40)
33,47%
Recirculating parcels(≥1 recirculations)
27,29%
Customer Data
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Process Mining in Action
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1
ScannerMain infeeds
Crossover Outfeeds
Scanner
Crossover Infeeds
First Chute
RECIRC
Sorting in details
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Root Cause Analysis
Average processing time
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1
ScannerMain infeeds
Crossover Outfeeds
Scanner
Crossover Infeeds
Sorter 10: 5,28 sec
Sorter 20: 4,99 sec
Sorter 30: 4,11 sec
Sorter 40: 4,01 secFirst Chute
Sorter 10 to Bullring: 9,8 sec
Sorter 20 to Bullring: 4,1 sec
Sorter 30 to Bullring: 3,55 sec
Sorter 30 to Bullring: 2,78 sec
RECIRC
Sorting in details
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25 June 201913
1
ScannerMain infeeds
Crossover Outfeeds
Scanner
Crossover Infeeds
Sorter 10: 5,28 sec
Sorter 20: 4,99 sec
Sorter 30: 4,11 sec
Sorter 40: 4,01 secFirst Chute
Sorter 10 to Bullring: 9,8 sec
Sorter 20 to Bullring: 4,1 sec
Sorter 30 to Bullring: 3,55 sec
Sorter 30 to Bullring: 2,78 sec
RECIRC
Very little time to receive the reply
Very little time before the first chutes
Sorting in details
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Vanderlande: Reliable partner for value-added logistic process automation
25 June 201914
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Baggage handling process overview
Check-in HBS Sort Make-up Load
Unload Break
Store
CustomsClaim
Transfer
LANDSIDE AIRSIDE
DEPARTURES
ARRIVALS
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V-Model – Test levels and their test basis
25 June 201916
System Design
Subsystem Design
Component Design
Implementation
System Test
System Integration Test
Subsystem Test
Component Integration Test
Component Test
Unit Test
Customer Acceptance Test /
Operational Readiness TestCustomer spec: Contract, User Req.
.
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Customer System
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Emulation environment
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25 June 201919
Results
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Benefits for Project
• Less resources
• Less logistics
• Less time for site testing
• Quickly identify bags with > 24 min travel time
• First run – 98,5%
• Last run – 99,99%
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Benefits for Service
• Happier customer
• Multiple failure scenarios tested with O&M
• Improved Standard Operating Procedures
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25 June 201922
Q&A
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