Wajahat MehdiRegional Manager Quality,

Process Excellence and HSE, Rolls-Royce Energy

Christina HornHead of Process Excellenceand Change Management

Maersk Oil Qatar

Noora Al KateeriHead of Business

Excellence and Requirements Emirates Nuclear Energy

Corporation (ENEC)

Sanjiv Upadhyay Manager –

Lean ManufacturingWeir Oil & Gas

Driving operational efficiency and quality assurance through cost-cutting tools toachieve a competitive advantage

International summit: 10 – 11 December 2012Interactive workshops: 9 & 12 December 2012

Radisson Blu Hotel Yas Island, Abu Dhabi, UAE

/ Karen Harrison-Taylor, Head of Quality Management System,ESNAAD

/ Manav Bhalla, Regional General Manager - West and Central Asia, Maersk Line

/ Santosh Simhan, Senior Strategy and Business Development Specialist, ADNOC

/ Nouman Rana, Regional Lean and EHS Manager, Weir Oil & Gas/ Caroline Calvelo, Head of Quality Assurance, Qatar Fuel

(WOQOD)/ Fahmi Abdein, Senior Manager - Business Excellence, DEWA / Shahid Osmani, Quality Expert, Dubai Customs / Syed Muhammad Humayun, Senior Performance Management

Advisor, Abu Dhabi Company For Onshore Oil Operations (ADCO)

/ Abderrahim Benrabah, Quality, Health, Safety & Environment, Maritime Industrial Services

/ Ram Chandran, Head of Corporate Planning and Quality,Emarat

/ Pierre Nader, Senior Director and Head of Process Excellence & Total Quality Management, Du

/ Amit Chanana, Regional Head of Business Process Transformation, HSBC

Key benefits of attending:

/ Gain insight from well-renowned experts from multi-national and local organisations across industries on their business processes

/ Meet and share best practices with the Process Excellence community from various industries and functions

/ Hear case studies on how to reduce your cost whilst increasing your production and quality

/ Participate in on-stage interviews, practical roundtables and interactive panels and open forum discussions

/ Benchmark your strategies against leading organisations

Register by25 October 2012and receive up toUS $900 off!

Outstanding executive contributions at PEX MENA 2012:

Knowledge partner: Media partners: Researched and Developed By:

For more information or to register – Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.processexcellenceuae.com

Tel: + 971 4 364 2975 www.processexcellenceuae.com

IQPC’s workshops are unique opportunities to spend valuable time with industry experts. Theseinteractive sessions are extended to ensure that you will get to the heart of the conference’s mostcritical issues and uncover practical solutions you can apply in your own company.

Pre-conference workshopday one

Sunday, 9 December 2012

08:30 Registration

09:00 Excellence objectives – Taking yourorganisation to the next level

A Achieving world-class performance by practicing and developing operational excellence

A Operating with industry leading asset integrity and reliability

A Identifying and mitigating unnecessary procedures to drive efficiency and eliminate costs

This workshop will be focussing on business process strategies, setting up a continuous improvement framework and developing a culture for continuous improvement, lean and six sigma.

Benefits of attending:

A Reduce operating costs, increase your revenue and enhance productivity

A Achieve your goals through lean, six sigma and business process management

A Set up your organisation for success

Sanjiv UpadhyayManager – Lean ManufacturingWeir Oil & Gas

Post-conference workshopday two

Wednesday, 12 December 2012

08:30 Registration

09:00 Building a high performing, world-class organisation by focussing on your customers

A Reviewing key factors that influence positive customer satisfaction to stimulate organisational vitality

A Using Quality Function Deployment (QFD) to recognise, prioritise and analyse customer requirements

A Measuring customer satisfaction and engagement to consistently improve customer experience

This workshop will be focussing on lean six sigma toolsand techniques, kaizen methodology, lean six sigmaprinciples, value stream mapping for services and sixsigma methodology.

Benefits of attending:

A Discuss the most popular tools used in lean and six sigma

A Develop kaizen within your methodological framework

A Run hypothetical value stream mapping in services

Christina HornHead of Process Excellence and Change ManagementMaersk Oil

Essential interactive workshops: 9 & 12 December 2012

IQPC provides business executives around the world with tailored practical conferences, large-scaleevents, topical seminars and in-house training programmes, keeping them up-to-date with industrytrends, technological developments and the regulatory landscape. IQPC’s large-scale conferences aremarket leading “must-attend” events for their respective industries.

IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has officesin major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm,Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.

F: + 971 4 363 1938 www.processexcellenceuae.com

Conference day one: Monday, 10 December 2012

08:30 Registration, refreshments and networking

08:50 Chairman’s welcome and opening remarksChristina Horn, Head of Process Excellence and Change Management, Maersk Oil

Establishing your organisation’s process excellence framework

09:00 Roadmap to excellenceA Developing an on-going organisational performance

enhancement “system” to navigate and mature a sustainable journey

A Implementing a business improvement and management system to satisfy customer needs profitably

A Validating best practices to initiate step change improvements in Saudi Arabia

Karen Harrison-Taylor, Head of Quality Management System, ESNAADNoora Al Kateeri, Head of Business Excellence and Requirements, Emirates Nuclear Energy Corporation (ENEC)Wajahat Mehdi, Regional Manager Quality, Process Excellence & HSE, Rolls-Royce Energy

09:40 Ensuring service excellence through organisational alignment A Understanding the various beliefs, behaviours, attitudes

and values to create an organisational culture A Developing a shared vision of cultural values by taking

individual principles into consideration A Forming a great organisation structure to support

excellence

Shahid Osmani, Quality Expert, Dubai Customs

10:20 Networking and refreshment break

Change management: The first step towards excellence

10:50 Change management for continuous improvement A Understanding the importance of change management

strategies for process improvement and successful business process re-engineering

A Discovering strategies for managing change during process improvement for workforce engagement

A Evolving your organisation’s continuous improvement culture

Sanjiv Upadhyay, Lean Six Sigma Master Black Belt Manager - Lean Manufacturing, Weir Oil & Gas Services Middle East

11:30 Technology as an enabler for change managementA Increasing your business visibility with the use of

technology and business intelligenceA Reviewing the different BPM technologies available

and its benefits for your processA Discussing the opportunities and risks associated with

the different delivery platforms

Pierre Nader, Senior Director and Head of Process Excellence & Total Quality Management, Du

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Refining your organisation’s structure to create and sustain engagement

12:10 Encouraging leadership and organisations to become more process oriented for process improvementA Importance of a business process in the consistency,

reliability and reduction of cost of transactionsA Achieving a competitive edge through focussing on

improving the key business processesA Analysing the role of lean and six sigma in process

improvement

Karen Harrison-Taylor, Head of Quality Management System, ESNAAD

12:50 Networking lunch

13:50 Preparing a platform to encourage employee buy-in A Monitoring your continuous improvement with the use

of six sigma methodology A Using a data driven process to measure and control

effectiveness and efficiency A Highlighting the value delivered with the use of

measurement tools

Manav Bhalla, Regional General Manager - West and Central Asia, Maersk Line

Measure, manage, maximise: Key tools to drive process performance

14:30 Applying six sigma tools to process excellence to measure and analyse performance A Monitoring your continuous improvement with the use

of six sigma methodology A Using a data driven process to measure and control

effectiveness and efficiency A Highlighting the value delivered with the use of

measurement tools

Fahmi Abdein, Senior Manager - Business Excellence,DEWA

15:10 Networking and refreshment break

15:40 Driving operational excellence initiatives through strategy deploymentA Aligning your business strategy and execution through

systematic planning and implementationA Transforming strategic initiatives into measurable

objectives and goals using performance management A Using various methodologies to customise the

solutions to support your organisation achieve operational excellence

Amit Chanana, Regional Head of Process Reengineering, HSBC Bank

16:20 Chair’s closing remarks

16:30 End of conference day one

enquiry@iqpc.ae www.processexcellenceuae.com

08:30 Registration, refreshments and networking

08:50 Chairman’s welcome and opening remarks

Christina Horn, Head of Process Excellence and Change Management, Maersk Oil

The four elements to creating a world-class process

09:00 Process benchmarkingA Understanding how to continually improve in a dynamic

marketplace by measuring your performance against your peers

A Comparing production processes, data collection procedures, performance indicators, productivity and efficiency to review individual processes

A Improving the production process by limiting the waste of physical and financial resources to help create a competitive advantage

Noora Al Kateeri, Head of Business Excellence and Requirements, Emirates Nuclear Energy Corporation (ENEC)

09:40 Process mappingA Identifying all steps and decisions in a process in a

diagrammatic form to display the various tasks contained in the process

A Demonstrating the essential relationships and dependency between the process steps

A Enabling your organisation to measure the efficiency of the process and gather information to decipher where waste and inefficiency exists

Syed Muhammad Humayun, Senior Performance Management Advisor, Abu Dhabi Company for Onshore Oil Operations (ADCO)

10:20 Networking and refreshment break

10:50 Process management A Conducting process management to maintain and

optimise your organisation’s equipment and operations A Collaborating the activities of planning and monitoring

the performance of a processA Developing a more effective, more efficient and more

capable organisational workflow

Nouman Rana, Regional Lean and EHS Manager,Weir Oil & Gas

11:30 Process adherence A Understanding the importance of process adherence

to achieve greater improvements in cycle time and quality of process execution

A Improving the collaboration and communication among project teams to increase visibility of project status

A Identifying obstacles and implementing solutions to build a consistent coaching program for your employees

Wajahat Mehdi, Regional Manager Quality, Process Excellence & HSE, Rolls-Royce Energy

Quality spies: Capture, analyse and audit

12:10 Total Quality Management (TQM): Integration, optimisation and innovation A Involving all organisational components for the

successful use of TQM A Developing quality of products and services to achieve

competitive advantage whilst eliminating costs and

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improving productivity A Using TQM to facilitate business innovation by

reengineering approaches

Caroline Calvelo, Head of Quality Assurance,Qatar Fuel (WOQOD)

12:50 Networking lunch

13:50 Encompassing business management tools into your quality managementA Improving your business performance by optimising

the efficiency of your product or service A Developing strategic plans to ensure leadership

commitment in prioritising quality A Discussing the quantitative gains by focussing on the

qualitative aspects of your project

Abderrahim Benrabah, Quality Health Safety & Environment Director, Maritime Industrial Services

14:30 Implementing the quality gates concept throughout your processA Applying quality gates as a quality assurance

mechanism to increase measurability and promote quality

A Reviewing the benefits and challenges in using quality gates in the different phases of the system’s development lifecycle

A Using the concept in conjunction with project management to help manage cost, functionality and quality

Ram Chandran, Head of Corporate Planning and Quality, Emarat

15:10 Networking and refreshment break

15:40 Interpreting the data collected to measure the progress and discover the opportunity for future improvementsA Utilising the data collected from cross function to

calculate the performance of your projectA Determining possible reasons for peaks in the data to

maintain competitive results for continuous business improvement

A Discussing innovative techniques to enhance the quality performance in relevance to the team and department KPIs

Santosh Simhan, Senior Strategy and Business Development Specialist, ADNOC

16:20 The next phase of Process Excellence, taking the quality and efficiency of your business processes to the next levelA Streamlining workflow and delivering quality

improvements by using business management techniques

A Identifying the cost and causes of waste to generate long term process improvements

A Implementing continuous improvement to constantly increase efficiency

Syed Muhammad Humayun, Senior Performance Management Advisor, Abu Dhabi Company For Onshore Oil Operations (ADCO)Sanjiv Upadhyay, Lean Six Sigma Master Black Belt Manager - Lean Manufacturing, Weir Oil & Gas Services Middle EastAbderrahim Benrabah, Quality Health Safety & Environment Director, Maritime Industrial Services

17:00 Chair’s closing remarks

17:10 End of conference day two

Conference day two: Tuesday, 11 December 2012

Dear Excellence Professional,

With the rapid development in the MENA energy sector,achieving operational excellence and optimisingprocess improvement is the key focus for regional andinternational companies. Business process management strategies are being increasingly deployed by Energy & Utilities organisations worldwidecreating a demand for IT tools to enable the rapidgrowth.

IQPC are proud to announce the 3rd Annual ProcessExcellence Week MENA in Energy & Utilities summittaking place from 9 - 12 December 2012 in Abu Dhabi,UAE. The summit will be bringing together the ProcessExcellence community for exceptional networking,knowledge sharing and benchmarking.

This unique cross industry platform for discussing and debating best practices in quality and change management will provide you with a deeper understandingof process excellence initiatives within the region

Kind regards,

Khushboo SagarConference ProducerIQPC

P.S. Don’t forget to bookbefore 25 October 2012 to

secure your early birddiscount!

International summit: 10 – 11 December 2012Interactive workshops: 9 & 12 December 2012

Radisson Blu Hotel Yas Island, Abu Dhabi, UAE

Knowledge partner:

Email: enquiry@iqpc.ae www.processexcellenceuae.com

Sponsorship and exhibition opportunitiesare now open!

Sponsoring this event will position your company as athought-leader, and will provide a hard-to-attain blend ofbranding, positioning, association and face-to-face interaction with the decision makers that matter. Varioussponsorship and branding opportunities are available atour conference, including:

• Chairing the summit• Leading a presentation during the summit• Leading a workshop• Association sponsorship• Evening social events• Luncheon sponsorship• Exhibiting• Registration sponsor• Lanyard sponsor

And many more!

Breakthrough Management Group International (BMGI), a global consulting firmwith a strong focus on delivering results, partners with organisations in various stages

of their business life cycle to transform their business performance. BMGI enables businesses to drive growthand improve profitability. Headquartered in the US, BMGIhas developed a loyal clientele that today exceeds 200active clients. More than 400 engagements have been delivered by about 200 full-time consultants located in offices around the globe. BMGI has delivered cumulativebenefits to its clients worth several billion dollars with anROI of 5:1 to 20:1.

In India, BMGI is located in Mumbai. BMGI clients are leading Fortune 1000 Global companies and leading Indian companies from diverse industries such as financial services, IT/ITES, airlines, chemicals, FMCG, discrete manufacturing, telecommunications, petrochemical,textiles, biotechnology, healthcare and energy. A few ofthe major BMGI global clients are Hitachi, Siemens,Philips, Unilever, DeBeers, Avis Budget Group, TNT Express, and General Dynamics. Indian clients includeGrameenphone, Vodafone, Hulamin, ThyssenKrupp Electrical Steel, Brandix, Arvind, ICICI Bank, Yes Bank,Motilal Oswal, Asian Paints, Tata Chemicals, Reliance Industries Limited, Sudarshan Chemicals, Cognizant andAccenture.

BMGI is known to be one of the most effective thought leaders in the Innovation, Enterprise Process Management, Lean and Six Sigma space and has gained world-wide attention through its several international bestselling books such as The InnovatorsToolkit, Insourcing Innovation, Design for Lean Six Sigma,A team leader guide to Lean Kaizen Events and manymore.

Media partners:

5 WAYS TO REGISTER

www.processexcellenceuae.com

+971 4 363 1938

register@iqpc.ae

CONGRESS PRICES• Discounts cannot be combined. • Payment prior to Congress is mandatory for attendance.• Discounts are not valid if payment is received after • Check for special group discount for registration of 3 closing date. or more.

REGISTRATION

+971 4 364 2975

IQPC Dubai FZ LLCPO Box 502397Dubai, UAE

Book and pay before 25 October 2012 and save US $900

TEAM DISCOUNTS

VENUE & ACCOMMODATION

Team discounts available on request.Call +971 4 364 2975 for more information.

VENUE: Radisson Blu Hotel Yas Island, Abu Dhabi, UAE Golf Plaza, Yas Island P.O. Box 93725, Abu Dhabi, United Arab Emirates

Phone +971 2 656 2000 Fax +971 2 656 2001 Email: info.abudhabi@radissonblu.com

Hotel and travel costs are not included in the registration fee.For assistance in your travel and accommodation requirements, please refer to details below:

ROOM RESERVATIONSpecial / corporate rate for room accommodation is available in thehotel. You may contact the hotel directly as per the details above quoting IQPC Middle East or the name of the conference.

FLIGHT RESERVATIONContact Bindu Babu at SNTTA Travel & Tours LLC Dubai.

E- mail bindu.b@snttadubai.comPhone + 971 4 2829000Fax + 971 4 2829988 www.sntta.comPlease book at the earliest for your convenience.

CONGRESS DOCUMENTATION

If you cannot make the dates you can still access all of the presentations delivered throughout the Congress days for just $450, post event. Contact us on +971 4 364 2975 for further details.

IQPC STANDARD TERMS AND CONDITIONSPAYMENT:• Payment is due in full at the time of registration and includes lunches,refreshments and detailed conference materials. • Your registration will not be confirmed until payment is received andmay be subject to cancellation. • If a booking is received 10 working days before the conference acredit card number will be required to confirm your place, likewise if full payment has not been received before the conference date.

DISCOUNTS:• All 'Early Bird' Discounts require payment at time of registration andbefore the cut-off date in order to receive any discount. • Any other discounts offered by IQPC (including team discounts) mustalso require payment at the time of registration. • All discount offers cannot be combined with any other offer.

CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY:• You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) daysprior to the conference, you will receive a 90% credit to be used atanother IQPC conference which must occur within one year from thedate of issuance of such credit. An administration fee of 10% of thecontract fee will be retained by IQPC for all permitted cancellations. Nocredit will be issued for any cancellations occurring within seven (7) days(inclusive) of the conference.• In the event that IQPC cancels an event for any reason, you will receivea credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occurwithin one year from the date of cancellation. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, youwill receive a credit for 100% of the contract fee paid. You may use thiscredit for another IQPC event to be mutually agreed with IQPC, whichmust occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations.There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPCshall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act ofGod, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not belimited to: war, fire, labor strike, extreme weather or other emergency.

PROGRAMME CHANGES:• Please note that speakers and topics were confirmed at the time ofpublishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations ofthe speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Anysubstitutions or alterations will be updated on our web page as soon aspossible.

YOUR DETAILS:• Please email our database manager at enquiry@iqpc.ae and informhim/her of any incorrect details which will be amended accordingly.

International summit: 10 – 11 December 2012Interactive workshops: 9 & 12 December 2012Radisson Blu Hotel Yas Island, Abu Dhabi, UAE

Event Code: 19237.005

Please complete in BLOCK CAPITALS as information is used to produce delegate badges.Please photocopy for multiple bookings. Please do not remove this label even if it is not addressed to you.Your Priority Registration Code is printed on the top of the label below. Please quote it when registering:

Conference packageEarly bird - book and pay before

25 October 2012

Payment by credit card after 25 October 2012

US $3,499 SAVEUS $900 US $4,399Conference + 2 workshop days

US $2,899 SAVEUS $700 US $3,599Conference + 1 workshop

day

US $1,999 SAVEUS $600

US $2,599Conference only

Prices are stated net of any applicable local tax.

DELEGATE DETAILS:Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for additional delegates and/ordelegate with different addressesDELEGATE 1 Mr Mrs Ms Dr Other Company Name

Title First Name Surname

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Telephone Fax Name of Department Head

Name of Training Manager

Signature DateI agree to IQPC’s payment terms. If you have not received an acknowledgement before the conference, please call us to confirm your booking.

PAYMENT METHOD

By Credit Card:

Please debit my credit card: Visa Master card American Express

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PAYMENT TERMSPayment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a creditcard number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining theearly bird discount must be paid before the early bird date, otherwise the full rate will be applied and charged. In theseinstances payment of the full amount will be required before entry to the event.