process excellence week mena in energy and utilities
TRANSCRIPT
Wajahat MehdiRegional Manager Quality,
Process Excellence and HSE, Rolls-Royce Energy
Christina HornHead of Process Excellenceand Change Management
Maersk Oil Qatar
Noora Al KateeriHead of Business
Excellence and Requirements Emirates Nuclear Energy
Corporation (ENEC)
Sanjiv Upadhyay Manager –
Lean ManufacturingWeir Oil & Gas
Driving operational efficiency and quality assurance through cost-cutting tools toachieve a competitive advantage
International summit: 10 – 11 December 2012Interactive workshops: 9 & 12 December 2012
Radisson Blu Hotel Yas Island, Abu Dhabi, UAE
/ Karen Harrison-Taylor, Head of Quality Management System,ESNAAD
/ Manav Bhalla, Regional General Manager - West and Central Asia, Maersk Line
/ Santosh Simhan, Senior Strategy and Business Development Specialist, ADNOC
/ Nouman Rana, Regional Lean and EHS Manager, Weir Oil & Gas/ Caroline Calvelo, Head of Quality Assurance, Qatar Fuel
(WOQOD)/ Fahmi Abdein, Senior Manager - Business Excellence, DEWA / Shahid Osmani, Quality Expert, Dubai Customs / Syed Muhammad Humayun, Senior Performance Management
Advisor, Abu Dhabi Company For Onshore Oil Operations (ADCO)
/ Abderrahim Benrabah, Quality, Health, Safety & Environment, Maritime Industrial Services
/ Ram Chandran, Head of Corporate Planning and Quality,Emarat
/ Pierre Nader, Senior Director and Head of Process Excellence & Total Quality Management, Du
/ Amit Chanana, Regional Head of Business Process Transformation, HSBC
Key benefits of attending:
/ Gain insight from well-renowned experts from multi-national and local organisations across industries on their business processes
/ Meet and share best practices with the Process Excellence community from various industries and functions
/ Hear case studies on how to reduce your cost whilst increasing your production and quality
/ Participate in on-stage interviews, practical roundtables and interactive panels and open forum discussions
/ Benchmark your strategies against leading organisations
Register by25 October 2012and receive up toUS $900 off!
Outstanding executive contributions at PEX MENA 2012:
Knowledge partner: Media partners: Researched and Developed By:
For more information or to register – Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: [email protected] www.processexcellenceuae.com
Tel: + 971 4 364 2975 www.processexcellenceuae.com
IQPC’s workshops are unique opportunities to spend valuable time with industry experts. Theseinteractive sessions are extended to ensure that you will get to the heart of the conference’s mostcritical issues and uncover practical solutions you can apply in your own company.
Pre-conference workshopday one
Sunday, 9 December 2012
08:30 Registration
09:00 Excellence objectives – Taking yourorganisation to the next level
A Achieving world-class performance by practicing and developing operational excellence
A Operating with industry leading asset integrity and reliability
A Identifying and mitigating unnecessary procedures to drive efficiency and eliminate costs
This workshop will be focussing on business process strategies, setting up a continuous improvement framework and developing a culture for continuous improvement, lean and six sigma.
Benefits of attending:
A Reduce operating costs, increase your revenue and enhance productivity
A Achieve your goals through lean, six sigma and business process management
A Set up your organisation for success
Sanjiv UpadhyayManager – Lean ManufacturingWeir Oil & Gas
Post-conference workshopday two
Wednesday, 12 December 2012
08:30 Registration
09:00 Building a high performing, world-class organisation by focussing on your customers
A Reviewing key factors that influence positive customer satisfaction to stimulate organisational vitality
A Using Quality Function Deployment (QFD) to recognise, prioritise and analyse customer requirements
A Measuring customer satisfaction and engagement to consistently improve customer experience
This workshop will be focussing on lean six sigma toolsand techniques, kaizen methodology, lean six sigmaprinciples, value stream mapping for services and sixsigma methodology.
Benefits of attending:
A Discuss the most popular tools used in lean and six sigma
A Develop kaizen within your methodological framework
A Run hypothetical value stream mapping in services
Christina HornHead of Process Excellence and Change ManagementMaersk Oil
Essential interactive workshops: 9 & 12 December 2012
IQPC provides business executives around the world with tailored practical conferences, large-scaleevents, topical seminars and in-house training programmes, keeping them up-to-date with industrytrends, technological developments and the regulatory landscape. IQPC’s large-scale conferences aremarket leading “must-attend” events for their respective industries.
IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has officesin major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm,Sydney, and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.
F: + 971 4 363 1938 www.processexcellenceuae.com
Conference day one: Monday, 10 December 2012
08:30 Registration, refreshments and networking
08:50 Chairman’s welcome and opening remarksChristina Horn, Head of Process Excellence and Change Management, Maersk Oil
Establishing your organisation’s process excellence framework
09:00 Roadmap to excellenceA Developing an on-going organisational performance
enhancement “system” to navigate and mature a sustainable journey
A Implementing a business improvement and management system to satisfy customer needs profitably
A Validating best practices to initiate step change improvements in Saudi Arabia
Karen Harrison-Taylor, Head of Quality Management System, ESNAADNoora Al Kateeri, Head of Business Excellence and Requirements, Emirates Nuclear Energy Corporation (ENEC)Wajahat Mehdi, Regional Manager Quality, Process Excellence & HSE, Rolls-Royce Energy
09:40 Ensuring service excellence through organisational alignment A Understanding the various beliefs, behaviours, attitudes
and values to create an organisational culture A Developing a shared vision of cultural values by taking
individual principles into consideration A Forming a great organisation structure to support
excellence
Shahid Osmani, Quality Expert, Dubai Customs
10:20 Networking and refreshment break
Change management: The first step towards excellence
10:50 Change management for continuous improvement A Understanding the importance of change management
strategies for process improvement and successful business process re-engineering
A Discovering strategies for managing change during process improvement for workforce engagement
A Evolving your organisation’s continuous improvement culture
Sanjiv Upadhyay, Lean Six Sigma Master Black Belt Manager - Lean Manufacturing, Weir Oil & Gas Services Middle East
11:30 Technology as an enabler for change managementA Increasing your business visibility with the use of
technology and business intelligenceA Reviewing the different BPM technologies available
and its benefits for your processA Discussing the opportunities and risks associated with
the different delivery platforms
Pierre Nader, Senior Director and Head of Process Excellence & Total Quality Management, Du
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Refining your organisation’s structure to create and sustain engagement
12:10 Encouraging leadership and organisations to become more process oriented for process improvementA Importance of a business process in the consistency,
reliability and reduction of cost of transactionsA Achieving a competitive edge through focussing on
improving the key business processesA Analysing the role of lean and six sigma in process
improvement
Karen Harrison-Taylor, Head of Quality Management System, ESNAAD
12:50 Networking lunch
13:50 Preparing a platform to encourage employee buy-in A Monitoring your continuous improvement with the use
of six sigma methodology A Using a data driven process to measure and control
effectiveness and efficiency A Highlighting the value delivered with the use of
measurement tools
Manav Bhalla, Regional General Manager - West and Central Asia, Maersk Line
Measure, manage, maximise: Key tools to drive process performance
14:30 Applying six sigma tools to process excellence to measure and analyse performance A Monitoring your continuous improvement with the use
of six sigma methodology A Using a data driven process to measure and control
effectiveness and efficiency A Highlighting the value delivered with the use of
measurement tools
Fahmi Abdein, Senior Manager - Business Excellence,DEWA
15:10 Networking and refreshment break
15:40 Driving operational excellence initiatives through strategy deploymentA Aligning your business strategy and execution through
systematic planning and implementationA Transforming strategic initiatives into measurable
objectives and goals using performance management A Using various methodologies to customise the
solutions to support your organisation achieve operational excellence
Amit Chanana, Regional Head of Process Reengineering, HSBC Bank
16:20 Chair’s closing remarks
16:30 End of conference day one
[email protected] www.processexcellenceuae.com
08:30 Registration, refreshments and networking
08:50 Chairman’s welcome and opening remarks
Christina Horn, Head of Process Excellence and Change Management, Maersk Oil
The four elements to creating a world-class process
09:00 Process benchmarkingA Understanding how to continually improve in a dynamic
marketplace by measuring your performance against your peers
A Comparing production processes, data collection procedures, performance indicators, productivity and efficiency to review individual processes
A Improving the production process by limiting the waste of physical and financial resources to help create a competitive advantage
Noora Al Kateeri, Head of Business Excellence and Requirements, Emirates Nuclear Energy Corporation (ENEC)
09:40 Process mappingA Identifying all steps and decisions in a process in a
diagrammatic form to display the various tasks contained in the process
A Demonstrating the essential relationships and dependency between the process steps
A Enabling your organisation to measure the efficiency of the process and gather information to decipher where waste and inefficiency exists
Syed Muhammad Humayun, Senior Performance Management Advisor, Abu Dhabi Company for Onshore Oil Operations (ADCO)
10:20 Networking and refreshment break
10:50 Process management A Conducting process management to maintain and
optimise your organisation’s equipment and operations A Collaborating the activities of planning and monitoring
the performance of a processA Developing a more effective, more efficient and more
capable organisational workflow
Nouman Rana, Regional Lean and EHS Manager,Weir Oil & Gas
11:30 Process adherence A Understanding the importance of process adherence
to achieve greater improvements in cycle time and quality of process execution
A Improving the collaboration and communication among project teams to increase visibility of project status
A Identifying obstacles and implementing solutions to build a consistent coaching program for your employees
Wajahat Mehdi, Regional Manager Quality, Process Excellence & HSE, Rolls-Royce Energy
Quality spies: Capture, analyse and audit
12:10 Total Quality Management (TQM): Integration, optimisation and innovation A Involving all organisational components for the
successful use of TQM A Developing quality of products and services to achieve
competitive advantage whilst eliminating costs and
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improving productivity A Using TQM to facilitate business innovation by
reengineering approaches
Caroline Calvelo, Head of Quality Assurance,Qatar Fuel (WOQOD)
12:50 Networking lunch
13:50 Encompassing business management tools into your quality managementA Improving your business performance by optimising
the efficiency of your product or service A Developing strategic plans to ensure leadership
commitment in prioritising quality A Discussing the quantitative gains by focussing on the
qualitative aspects of your project
Abderrahim Benrabah, Quality Health Safety & Environment Director, Maritime Industrial Services
14:30 Implementing the quality gates concept throughout your processA Applying quality gates as a quality assurance
mechanism to increase measurability and promote quality
A Reviewing the benefits and challenges in using quality gates in the different phases of the system’s development lifecycle
A Using the concept in conjunction with project management to help manage cost, functionality and quality
Ram Chandran, Head of Corporate Planning and Quality, Emarat
15:10 Networking and refreshment break
15:40 Interpreting the data collected to measure the progress and discover the opportunity for future improvementsA Utilising the data collected from cross function to
calculate the performance of your projectA Determining possible reasons for peaks in the data to
maintain competitive results for continuous business improvement
A Discussing innovative techniques to enhance the quality performance in relevance to the team and department KPIs
Santosh Simhan, Senior Strategy and Business Development Specialist, ADNOC
16:20 The next phase of Process Excellence, taking the quality and efficiency of your business processes to the next levelA Streamlining workflow and delivering quality
improvements by using business management techniques
A Identifying the cost and causes of waste to generate long term process improvements
A Implementing continuous improvement to constantly increase efficiency
Syed Muhammad Humayun, Senior Performance Management Advisor, Abu Dhabi Company For Onshore Oil Operations (ADCO)Sanjiv Upadhyay, Lean Six Sigma Master Black Belt Manager - Lean Manufacturing, Weir Oil & Gas Services Middle EastAbderrahim Benrabah, Quality Health Safety & Environment Director, Maritime Industrial Services
17:00 Chair’s closing remarks
17:10 End of conference day two
Conference day two: Tuesday, 11 December 2012
Dear Excellence Professional,
With the rapid development in the MENA energy sector,achieving operational excellence and optimisingprocess improvement is the key focus for regional andinternational companies. Business process management strategies are being increasingly deployed by Energy & Utilities organisations worldwidecreating a demand for IT tools to enable the rapidgrowth.
IQPC are proud to announce the 3rd Annual ProcessExcellence Week MENA in Energy & Utilities summittaking place from 9 - 12 December 2012 in Abu Dhabi,UAE. The summit will be bringing together the ProcessExcellence community for exceptional networking,knowledge sharing and benchmarking.
This unique cross industry platform for discussing and debating best practices in quality and change management will provide you with a deeper understandingof process excellence initiatives within the region
Kind regards,
Khushboo SagarConference ProducerIQPC
P.S. Don’t forget to bookbefore 25 October 2012 to
secure your early birddiscount!
International summit: 10 – 11 December 2012Interactive workshops: 9 & 12 December 2012
Radisson Blu Hotel Yas Island, Abu Dhabi, UAE
Knowledge partner:
Email: [email protected] www.processexcellenceuae.com
Sponsorship and exhibition opportunitiesare now open!
Sponsoring this event will position your company as athought-leader, and will provide a hard-to-attain blend ofbranding, positioning, association and face-to-face interaction with the decision makers that matter. Varioussponsorship and branding opportunities are available atour conference, including:
• Chairing the summit• Leading a presentation during the summit• Leading a workshop• Association sponsorship• Evening social events• Luncheon sponsorship• Exhibiting• Registration sponsor• Lanyard sponsor
And many more!
Breakthrough Management Group International (BMGI), a global consulting firmwith a strong focus on delivering results, partners with organisations in various stages
of their business life cycle to transform their business performance. BMGI enables businesses to drive growthand improve profitability. Headquartered in the US, BMGIhas developed a loyal clientele that today exceeds 200active clients. More than 400 engagements have been delivered by about 200 full-time consultants located in offices around the globe. BMGI has delivered cumulativebenefits to its clients worth several billion dollars with anROI of 5:1 to 20:1.
In India, BMGI is located in Mumbai. BMGI clients are leading Fortune 1000 Global companies and leading Indian companies from diverse industries such as financial services, IT/ITES, airlines, chemicals, FMCG, discrete manufacturing, telecommunications, petrochemical,textiles, biotechnology, healthcare and energy. A few ofthe major BMGI global clients are Hitachi, Siemens,Philips, Unilever, DeBeers, Avis Budget Group, TNT Express, and General Dynamics. Indian clients includeGrameenphone, Vodafone, Hulamin, ThyssenKrupp Electrical Steel, Brandix, Arvind, ICICI Bank, Yes Bank,Motilal Oswal, Asian Paints, Tata Chemicals, Reliance Industries Limited, Sudarshan Chemicals, Cognizant andAccenture.
BMGI is known to be one of the most effective thought leaders in the Innovation, Enterprise Process Management, Lean and Six Sigma space and has gained world-wide attention through its several international bestselling books such as The InnovatorsToolkit, Insourcing Innovation, Design for Lean Six Sigma,A team leader guide to Lean Kaizen Events and manymore.
Media partners:
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International summit: 10 – 11 December 2012Interactive workshops: 9 & 12 December 2012Radisson Blu Hotel Yas Island, Abu Dhabi, UAE
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