prism quick look_4-pwj
TRANSCRIPT
PrISM
Pragmatica Innovations Service Model
Pragmatica Innovations
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o Veteran Owned Small Business founded Va. Beach 2009o Solutions
o Information and Process Modeling Toolso Back Office Cloud-Based suiteo Secure Collaborative Suites
o Serviceso Business Analytics and Optimizationo Back Office Serviceso Information Visualizationo Enterprise Information Management
o There are Back Office Services and Operationso Operations make products and services for others o Back Office services enable and sustain Operations
o Resources (People, Systems, Facilities) enableo Strategy, Finance, Administration sustain
What is a Back Office Service?
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o We knew there was a “universal model”o We analyzed our back office against:
o Organization structures in other businesseso The functions of software suiteso Law, Regulation and Policy topicso Professional certificationso Management models and methods
o Reduced this to a comprehensive model - but not overwhelming
PrISM Origins
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PrISM is a…
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o Model – Structure o A hierarchy of 7 categories of work
o Tool – Physical and Digital Elementso Office folders and fileso Online workspaces for each type of work
o Method – Implementationo Organize to the model as needed
o Utility – Solve problemso increase order and collaborationo measure and solve problems
The PrISM Model
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o 7 core service areaso 130 services
o Identificationo Every service has a unique name
o Every service area has services that o conduct the serviceo manage its executiono liaison with other service areaso provide reference and research
PrISM – The Tools
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o A physical map placed in the office.o Colored cabinets, folders, etc. in the officeo Microsoft SharePoint sites for every serviceo Role based access and permissions
o Grow the business by “filling in” the modelo Know the mixture of physical and digital informationo Know the structure and stability of informationo Optimize service executiono Move toward increasing digitizationo Maintain only required physical records
The PrISM Method
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PrISM – Utility – A Model Can…
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• Build a common vision and language• Define resource and work relationships• Align training, talent and workforce• Measure IT system utility and dependency• Direct and bound Process Improvement Teams • Establish performance measurement points• Define workflow and collaboration• Establish Communities of Interest
o Speed filing and retrievalo Reduce learning curve for new staffo Reduce interruptions to back office staffo Present an orderly workplaceo Identify what information is being usedo Decrease stresso Remove barriers to scheduling and career
PrISM – Utility – A Physical Tool Can
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o Tag information for faster query and reportso Build workflow o Avoid unnecessary software purchaseso Bridge workflow between applicationso Present information visualizationo Create dynamic collaborative teams
PrISM – Utility – A Digital Tool Can
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PrISM – Implementation - Steps to Order, Organize, and Collaborate
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Stores Information from Current Applications
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Provides New Functions Without A New Software Investment
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Build Workflow Across Independent Applications
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PrISM – Summary: Information “Bus” for Workflow
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Defined Roles, Access, and Permissions
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o Service based roles are defined by:o 3 levels of service access o Permissions to read, contribute, edit, etc.
Service Access
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Building Channels and Community
o Channelo PrISM is a common structure for short or long term
commerce or projects.
o Communityo Share high level information with each othero Be part of a larger community.
Channels and Communities
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Share Community of Interest Information
Work Collaboratively
Among Partners and ServicesWork
Privately
Work Privately
Work Collaboratively
Among Partners and Services
Work Privately
Work Privately
Share Community of Interest Information
Channel 1
Channel 2
Delivering pragmatic solutions for a changing world...
Contact Information
Paul W. Johnson CEO
Office: 757-575-5243 Mobile: 757-270-1770
Visit us on the Web at http://www.pragmatica-innovations.com and www.go-prism.com
Mark MellblomChief Methodologist
Office: 757-575-5243 Mobile: 757-630-3962
Join our Pragmatica Innovations team on Kiva at http://www.kiva.org Changed any lives lately?
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