1. Principles of Navigation Orienting Your Compass for Service

2. Who Are Navigators? Navigators are trained, culturally sensitive, and committed individuals who provide support and guidance to individual patients, and within their community, to help improve access to health care. 3. Patient Navigators Support and mentor individuals with chronic health conditions; Support the development of a Patient- Centered Medical Home; Help in the development and integration of a skilled-volunteer base to strengthen the support offered to patients. 4. Community Navigators Address health disparities through health education, outreach, & enrollment initiatives; Support the development of new collaborative partnerships to address community health; Help in the development and integration of a skilled-volunteer base to strengthen the promotion of community health. 5. 4 Key Commitments of Navigators Access to Care Commitment to Service Community Engagement Volunteer Development 6. What is a Patient-Centered Medical Home? A Patient-Centered Medical Home is a health care setting that facilitates partnerships between individual patients, their personal physicians, and when appropriate, the patients family. Source: Patient Centered Primary Care Collaborative: http://www.pcpcc.net/content/joint-principles-patient-centered-medical-home 7. 7 Principles of a Patient-Centered Medical Home Relationships Quality and Safety Value Whole-Person Approach Team Approach Care Coordination & Integration Access to Care 8. 6 Core Elements to the Delivery of Quality Patient Care Safe Effective Patient-Centered Timely EfficientEquitable (Fair) 9. 9 Things Patients Want From Their Health Care Providers High-Quality Technical Care (Clinical) Information Choices Kindness PrivacyAutonomy RespectCare Coordination Inclusion 10. The Principle Objective of Navigators Health & Wellness Patient Community Self Organization 11. Some Strategies to Achieve Patient Health & Wellness Develop Creative Ways to Interact Think Holistically & Systematically Think of the Needs of the Patient Create Ways to Make Information Available Help Patients Find a Care Partner Help Patients Maintain Progress Notes Provide Medication Training Incorporate the Arts into Healing 12. Respectfully Ask Tough Questions What are the barriers to health and healing? How can we remove those barriers? How can I assist? How can volunteers assist? How can we measure our success? What can we change? What can I change? What are we doing right? 13. Resources Putting Patients First: Best Practices in Patient-Centered Care by Susan P. Frampton & Patrick Charmel (Amazon) National Association of Community Health Centers Publications & Resources Patient-Centered Primary Care Collaborative http://www.pcpcc.net/ Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care Editors: Margaret Gerteis; Susan Edgman-Levitan; Jennifer Daley; Thomas L. Delbanco (Amazon) Michigan Primary Care Association Resource Library 14. Questions?