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Y/502/8325

VRQ

UV21157

Principles of carrying out periodic room servicing and deep cleaning

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UV21157Principles of carrying out periodic room servicing and deep cleaningThe aim of this unit is to develop your knowledge and understanding to carry out periodic room servicing and deep cleaning of rooms. You will focus on turning mattresses, high dusting, cleaning carpet edges, skirting boards and paintwork and vacuuming under furniture.

You will learn the importance of following a schedule to undertake periodic room servicing and inspecting work to ensure that it meets the required quality standards for the appearance and cleanliness of rooms.

You will also learn about the preparations needed to carry out cleaning, the equipment and material needed and the health and safety responsibilities involved.

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Observation(s)

GLH

Credit value

Level

External paper(s)

0

15

2

2

0

On completion of this unit you will:

Learning outcomes Evidence requirements

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1. Know how to undertake periodic room servicing

2. Know how to undertake periodic deep cleaning

3. Know how to undertake periodic servicing and deep cleaning of bathrooms and toilets

1. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. In most cases this can be done by professional discussion and/or oral questioning. Other methods, such as projects, assignments and/or reflective accounts may also be used.

2. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved.

3. External paper There is no external paper requirement for this unit.

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Principles of carrying out periodic room servicing and deep cleaning

Achieving knowledge outcomes

Developing knowledge

You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*:

• Projects• Observed work• Witness statements• Audio-visual media • Evidence of prior learning or attainment• Written questions• Oral questions• Assignments• Case studies• Professional discussion

Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning.

When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved.

Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic.

*This is not an exhaustive list.

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Knowledge

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Learning outcome 1

Know how to undertake periodic room servicing

You can: Portfolio reference

a. Describe the importance of following a schedule for periodic room servicing and deep cleaning in an organisation

b. Describe the importance of inspecting the work area on completion of periodic room servicing

c. Describe quality standards for the appearance and cleanliness of rooms

d. Identify the correct procedures for dealing with items that need to be replaced

e. Identify the correct procedures for dealing with items that have been replaced

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Learning outcome 2

Know how to undertake periodic deep cleaning

You can: Portfolio reference

a. Describe the preparations needed to carry out periodic deep cleaning and its importance

b. Identify the equipment and materials needed for periodic deep cleaning of rooms

c. Identify procedures for using equipment and materials efficiently and safely

d. Identify health and safety requirements for high dusting

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Learning outcome 3

Know how to undertake periodic servicing and deep cleaning of bathrooms and toilets

You can: Portfolio reference

a. Identify the preparations needed to carry out periodic servicing and deep cleaning of bathrooms and toilets

b. Identify materials and equipment needed for servicing and cleaning different areas of bathrooms and toilets

c. Describe how to report areas and items that might need specialist maintenance

d. Describe the types of unexpected situations that might occur when servicing and cleaning bathrooms and toilets

Outcome 1: Know how to undertake periodic room servicing

Unit content

This section provides guidance on the recommended knowledge and skills required to enable you to achieve each of the learning outcomes in this unit. Your tutor/assessor will ensure you have the opportunity to cover all of the unit content.

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Periodic room servicing and deep cleaning activities: High dusting, vacuuming under furniture and carpet edges, turning mattresses, changing soft furnishings (including blankets, bedspreads), changing or vacuuming curtains and drapes, cleaning skirting boards and other paintwork, cleaning air vents and extractors, cleaning light fittings.

Importance of following a schedule: Achieve required quality and cleanliness standards, improve efficiency, control of labour costs, maintenance and upkeep of furniture and fittings, so that rooms are cleaned in time and fit for guests to occupy them, ensure all jobs are completed, staff know what they are doing, staff know when to complete tasks, staff motivation and performance.

Importance of inspecting the work: Ensure area has been cleaned to the required standard, customer satisfaction, quality control, to monitor staff performance, reduce complaints.

Quality standards: According to the requirements of the organisation, clean and in good repair to meet guest’s satisfaction, attention to detail (hospitality tray tidy and containing a standard amount of tea, coffee, milk and sugar, stationery not dog-eared and stain free, dust free, stain free and crease free bedding and furnishings), meeting health and safety obligations, giving the guest the impression of a ‘new’ product.

Procedures for dealing with items that need to be replaced: Reporting to the necessary person (manager, maintenance, housekeeper), completing necessary documentation, obtaining/ordering necessary stock, following company procedure, keeping records.

Procedures for dealing with items that have been replaced: Maintaining and inspecting new items in line with organisation guidelines, appropriate recycling/disposal of replaced item.

Outcome 2: Know how to undertake periodic deep cleaning

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Preparations: Checking requirements of task (equipment and materials to use, schedule of cleaning, any health and safety requirements), wear appropriate protective clothing, gathering appropriate materials and equipment, protecting vulnerable surrounding areas (covering, moving out of the way), moving furniture to clean underneath.

Importance of preparations: Ensure understanding of the requirements of the job, to prevent damage to surrounding furniture, fittings and soft furnishes, to prevent accidents, so that the job can be completed efficiently.

Equipment and materials:

Materials – polish, glass cleaner, sanitiser, multi-surface cleaner, detergent, air freshener, carpet shampoo, stain removers, bleach, washing-up liquid, floor stripper.

Manual equipment – mops, buckets, colour-coded cloths, dusters, sponge, brushes, dustpans.

Electrical – vacuum cleaners, polishers, scrubbers, spray extractors.

General – attachments and fittings, warning signs.

Procedures for using equipment and materials efficiently and safely: Follow manufacturer’s instructions, comply with current health and safety legislation and training (manual handling, control of substances hazardous to health, wearing personal protective equipment), check that the equipment is in good order, report any damage or breakdown to an appropriate person.

Health and safety requirements for high dusting: Follow guidance given during training, use of appropriate equipment to get too hard to reach places (vacuum attachments, long-handled dusters, step ladder), removing the dust from the area with a vacuum cleaner, wear appropriate protective clothing.

Outcome 3: Know how to undertake periodic servicing and deep cleaning of bathrooms and toilets

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Periodic bathroom and toilet servicing and deep cleaning activities: Including cleaning shower rails, plug traps, drains, behind pedestals, plugs and switches, grouting.

Preparations: Checking requirements of task (equipment and materials to use, schedule of cleaning, any health and safety requirements), wear appropriate protective clothing, gathering appropriate materials and equipment, protecting vulnerable surrounding areas (covering, moving out of the way), moving furniture to clean underneath.

Materials and equipment: Materials (toilet brush, colour-coded cloths, mop and bucket), equipment (sanitisers, detergents, toilet cleaners, multi-surface cleaners), warning signs.

Specialist maintenance: Follow organisation’s procedures for reporting maintenance need (line manager, limit of authority), accurately describe nature and urgency of problem (importance/urgent, non-urgent, level of danger, electrical, non-electrical).

Types of unexpected situations: Running out of stock, staff or customer accidents, customer comes into room when cleaning, spillages, accidently mixing chemicals which create harmful fumes, breaking or damaging furniture or fittings.