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UPGRADED LEARNCOURSE CATALOG

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Edition: 14.1216

1

PREVIOUS COURSE TITLE NEW COURSE TITLE

Customer Communications Customer Communications (Customer Service Catalog)

Connecting with Customers Customer Service Fundamentals: Building Rapport in Customer Relationships

Developing Your Customer Focus

Telephone Etiquette Customer Service Over the Phone

Customer Relationships Customer Relationships (Customer Service Catalog)

Basic Phone Skills Essential Skills for Professional Telephone Calls

Customer Service Skills—How We Can All Improve Creating and Sustaining a Customer-focused Organization

Customer Service—How to Promote Excellent Service Among Your Staff Shaping the Direction of Customer Service in Your Organization

Handling Customer Complaints Customer Service Confrontation and Conflict

The Angry Caller: What's Your Plan

How to Maintain Customer Loyalty Customer Advocacy: Communicating to Build Trusting Customer Relationships

Identifying Customer Needs Customer-driven Process Improvement: Identifying Customer Needs

Making Customers Feel Special Customer Service Fundamentals: Building Rapport in Customer Relationships

Turning Satisfied Customers into Repeat Customers Customer Advocacy: Communicating to Build Trusting Customer Relationships

Disciplinary Action Disciplinary Action (Human Resources Catalog)

Rightful Employment Termination

Documentation A Manager's Guide to Discipline and Documentation

Discipline A Manager's Guide to Discipline and Documentation

Diversity Diversity (Harassment Catalog)

Diversity at Work Diversity on the Job: The Importance of Diversity and the Changing Workplace

Diversity for All Employees Global Diversity

Diversity for All Employees (Spanish) Global Diversity

Diversity on Campus Upgraded course not available

Diversity—Legal Basics for Supervisors A Manager's Guide to Diversity, Inclusion, and Accommodation

Generational Diversity Managing Workforce Generations: Working with a Multigenerational Team

Preventing Workplace Violence—What Employees Need to Know Bullying and Violence in the Workplace

Workplace Diversity for Employees Global Diversity

Workplace Diversity for Supervisors A Manager's Guide to Diversity, Inclusion, and Accommodation

Employment Law Employment Law (Compliance & Legal Catalog)

Employment Law for Supervisors—What You Should and Shouldn't Do Workplace Management: Employment Laws and Regulations

Grounds for Termination—What Managers and Supervisors Need to Know Rightful Employment Termination

HIPAA—Your Obligations Under the Privacy Rule HIPAA for Non-Medical Employers

HIPAA—Privacy Rule for Business Associates

HIPAA—Security Rule for Business Associates

HIPAA—Privacy Rule for Covered Entities

HIPAA—Security Rule for Covered Entities

HIPAA—What Employees Should Know HIPAA Privacy Essentials

Hiring—For Supervisors EEO and Lawful Hiring


Employment Law (Continued) Employment Law (Compliance & Legal Catalog) (Continued)

Hiring Legally EEO and Lawful Hiring

NLRA and Unions—What Supervisors Need to Know Union Awareness

Privacy Privacy and Information Security

Strategies for Legally Avoiding Unions Union Awareness

Terminating Employees—The Process Rightful Employment Termination

Understand COBRA/HIPAA for Supervisors Workplace Management: Employment Laws and Regulations

Wage and Hour Wage and Hour for Employees

Wage and Hour Awareness for Managers

Environmental Compliance Environmental Compliance (Environment & Climate Catalog)

Asbestos Awareness Asbestos

EPA Inspections Environmental Regulations Overview

Laboratory Safety Laboratory Safety

Lead Safety—General Industry Lead Awareness in General Industry

Lead Awareness in Construction

Mold Hazards and Prevention Mold Awareness

Ethics Ethics (Compliance & Legal Catalog)

Compliance Impact: Business Ethics—Adjusting the Figures

Global Conflicts of Interest

Business Ethics—What Employees Need to Know Business Ethics

Business Ethics—What Employees Need to Know (Spanish) Business Ethics

Codes of Ethical Conduct for Higher Education Code of Conduct Awareness—Higher Education Edition

Ethics at Work Part 1—An Introduction to Business Ethics Integrity in the Workplace

Ethics at Work Part 2—A Foundation for Ethics Integrity in the Workplace

Ethics at Work Part 3—How to Make Ethical Decisions Integrity in the Workplace

Ethics at Work: Monitoring and Program Improvement Ethics at Work: Monitoring and Program Improvement

Financial Wellness Financial Integrity

Workplace Ethics for Supervisors Business Ethics

Harassment Harassment (Harassment Catalog)

Preventing Harassment in the Global Workplace—Employee Edition

Preventing Harassment in the Global Workplace—Employee Edition (Spanish)

Preventing Harassment in the Global Workplace—Manager Edition

Bullying in the Workplace Bullying and Violence in the Workplace

California AB 1825 and AB 2053 Harassment and Discrimination Prevention Sexual Harassment Prevention for Managers and Supervisors—California

AB 1825/2053

Conducting Investigations Based on Unfair Treatment or Harassment Claims Conducting Investigations Based on Unfair Treatment or Harassment Claims

How to Prevent and Respond to Bullying in the Workplace Bullying and Violence in the Workplace

How to Prevent Workplace Violence: A Guide for Healthcare Workers Upgraded course not available

How to Prevent Workplace Violence—For Healthcare Workers Upgraded course not available

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Harassment (Continued) Harassment (Harassment Catalog) (Continued)

Other Harassment Workplace Harassment Prevention for Employees—version 2.0 (Title VII)

Preventing Bullying and Hazing on Campus Bullying and Hazing on Campus

Preventing Discrimination on Campus Upgraded course not available

Preventing Sexual Harassment on Campus Upgraded course not available

Preventing Sexual Harassment: A Guide for Employees Sexual Harassment Prevention for Employees

Preventing Sexual Harassment: A Guide for Supervisors Workplace Harassment Prevention for Managers—Multi-State Edition,

version 2.0 (Title VII)

Preventing Violence on Campus Upgraded course not available

Preventing Workplace Sexual Harassment in Maine—A Guide for Employees Workplace Harassment Prevention for Employees—version 2.0 (Title VII)

Preventing Workplace Sexual Harassment in Maine—A Guide for Supervisors Workplace Harassment Prevention for Managers—Multi-State Edition,


Preventing Workplace Violence—What Employees Need to Know Bullying and Violence in the Workplace

Sexual Harassment Sexual Harassment Prevention for Employees

Sexual Harassment—HR Video Sexual Harassment Prevention for Employees

Sexual Harassment—What Employees Need to Know Sexual Harassment Prevention for Employees

Sexual Harassment—What Employees Need to Know (Spanish) Sexual Harassment Prevention for Employees

Sexual Harassment—What Supervisors Need to Know Workplace Harassment Prevention for Managers—Multi-State Edition, version 2.0

Social Media and Sexual Harassment Sexual Harassment Prevention for Employees

Stop Sexual Harassment: Training for Supervisors—Connecticut Workplace Harassment Prevention for Managers—Multi-State Edition,


Stop Sexual Harassment—Employees Sexual Harassment Prevention for Employees

Stop Sexual Harassment—Supervisors Workplace Harassment Prevention for Managers—Multi-State Edition, version 2.0

Title IX for Higher Education Title IX for Higher Education

Title VII: Harassment & Discrimination Prevention Workplace Harassment Prevention for Employees—version 2.0 (Title VII)

Título VII: Español Acoso y la Discriminación Prevención eLearning Workplace Harassment Prevention for Employees—version 2.0 (Title VII)

Violence in the Workplace—How to Prevent and Defuse for Supervisors Bullying and Violence in the Workplace

Violence—HR Video Bullying and Violence in the Workplace

Workplace Harassment—What Employees Need to Know Workplace Harassment Prevention for Employees—version 2.0 (Title VII)

Workplace Harassment—What Supervisors Need to Know Workplace Harassment Prevention for Managers—Multi-State Edition,

Version 2.0 (Title VII)

Workplace Violence—How to Prevent and Defuse for Supervisors Bullying and Violence in the Workplace

Hazard Communication Hazard Communications (Environment & Climate Catalog)

Hazard Communication and GHS—What Employees Need to Know Hazard Communication: An Employee's Right to Know

Hazard Communication and GHS—What Employees Need to Know (Spanish) Hazard Communication: An Employee's Right to Know (Spanish)

Hazard Communication and GHS—What Supervisors Need to Know Hazard Communication: An Employee's Right to Know

Hazard Communication—Healthcare Workers Upgraded course not available

Hazard Communication Refresher Hazard Communication: An Employee's Right to Know

HAZWOPER: Facility Operations Decontamination (HAZWOPER)

Emergency Response and Spill Control (HAZWOPER)


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Hazard Communication (Continued) Hazard Communications (Environment & Climate Catalog) (Continued)

Fire and Explosion Hazards (HAZWOPER)

Heat and Cold Exposure Management (HAZWOPER)

Regulatory Overview (HAZWOPER)

Site Control (HAZWOPER)

Site Safety and Health Plan Procedures (HAZWOPER)

Toxicology (HAZWOPER)

Hazard Communication (HAZWOPER)

Personal Protective Equipment (HAZWOPER)

Hazard Communication: An Employee's Right to Know

Crane Signaling and Communications

HAZWOPER: First Responder Awareness Level Emergency Response and Spill Control (HAZWOPER)

Understanding Chemical Labels Under GHS Globally Harmonized System of Classification and Labeling of Chemicals (GHS)

Understanding the Safety Data Sheet Safety Data Sheets

Hazardous Waste Hazardous Waste (Environment & Climate Catalog)

Storm Water Pollution and Prevention

Hazardous Waste Container Management Hazardous Waste Generator (RCRA)

Hazardous Waste Facility Maintenance and Operations Site Control (HAZWOPER)

Hazardous Waste Introductory Training Regulatory Overview (HAZWOPER)

Hazardous Waste Manifests Upgraded course not available

Hazardous Waste Recordkeeping Requirements—For Generators Hazardous Waste Generator (RCRA)

Hazardous Waste: Emergency Response—Generators and TSDFs Hazardous Waste Generator (RCRA)

Hazardous Waste: Health Effects Upgraded course not available

Hazardous Waste: Routes of Exposure Upgraded course not available

The Paperless Office: Conservation for Employees Waste Minimization and Pollution Prevention for Employees

Safe Chemical Handling Hazardous Material Handling and Storage

Universal Wastes Large and Small Quantity Handlers Biosafety Hazardous Waste Handling and Disposal

Hazardous Waste Generator (RCRA)

Universal Waste Rule Training

Water Conservation—Making Every Drop Count Waste Minimization and Pollution Prevention for Employees

HR Compliance HR Compliance (Compliance & Legal Catalog)

ADA—What Supervisors Need to Know A Manager's Guide to Diversity, Inclusion, and Accommodation

Affordable Care Act: What You Need to Know Upgraded course not available

The Americans with Disabilities Act—What Supervisors Need to Know A Manager's Guide to Diversity, Inclusion, and Accommodation

The Americans with Disabilities Act: Accessibility on Campus Upgraded course not available

The Clery Act Campus Security and Crime Data Reporting Campus Security Obligations Under Federal Law

Data Security on Campus FERPA for Higher Education

Essential HR: For Those Who Have Recently Assumed HR Responsibilities Workplace Management: Employment Laws and Regulations

FERPA: How to Protect Student Privacy In Higher Education FERPA for Higher Education

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HR Compliance (Continued) HR Compliance (Compliance & Legal Catalog) (Continued)

Firing Rightful Employment Termination

FLSA—What Supervisors Need to Know Wage and Hour Awareness for Managers

How to Explain the 401(k) to Employees Upgraded course not available

Substance Abuse in the Workplace—What Employees Need to Know Promoting a Substance-free Workplace

Substance Abuse in the Workplace—What Employees Need to Know (Spanish) Promoting a Substance-free Workplace

Substance Abuse in the Workplace—What Supervisors Need to Know Promoting a Substance-free Workplace

Workers' Compensation—What Supervisors Need to Know Upgraded course not available

Leadership Leadership (Human Resources Catalog)

Leading Teams: Building Trust and Commitment

Leading Teams: Dealing with Conflict

Leading Teams: Establishing Goals, Roles, and Guidelines

Management of People: Talent Acquisition and Retention

Wage and Hour Awareness for Managers

Employment Law for Supervisors EEO and Lawful Hiring

Hiring: Skills vs. Company Culture Leading Teams: Developing the Team and Its Culture

How to Conduct New Employee Orientation Strategies for Successful Employee Onboarding: Getting Started

Strategies for Successful Employee Onboarding: Assessing Program Success

How to Develop a Telecommuting Program Leading Teams: Managing Virtual Teams

Telecommuting Basics: Communication Strategies for the Remote Employee

How to Engage and Keep Great Employees The Benefits and Challenges of Engaging Employees

Is There Ever a Good Reason to Monitor Your Employees Leading Teams: Motivating and Optimizing Performance

Leadership Skills—What New Supervisors and Managers Need to Know First Time Manager: Understanding a Manager's Role

Motivating Employees—Tips and Tactics for Supervisors Leadership Essentials: Motivating Employees

Progressive Discipline A Manager's Guide to Discipline and Documentation

Reducing Turnover and Increasing Retention Retaining Your Talent Pool

Teambuilding for All Employees Building and Leading Teams

Being an Effective Team Member

Teambuilding for Supervisors Building and Leading Teams

Tips for Onboarding New Employees Strategies for Successful Employee Onboarding: Getting Started

Workforce Planning and Employment: Orientation, Onboarding,

and Exit Strategies

Top-down Communication for Supervisors Achieve Your Objectives through Effective Delegation

Leaves of Absence Leaves of Absence (Compliance & Legal Catalog)

Complying with the Family and Medical Leave Act FMLA Leave and More: An Overview of Legally Protected Leave

FMLA for Supervisors FMLA Leave and More: An Overview of Legally Protected Leave

FMLA—What Supervisors Need to Know FMLA Leave and More: An Overview of Legally Protected Leave

How to Manage Military Leave FMLA Leave and More: An Overview of Legally Protected Leave

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Meetings Meetings (Professional Development Catalog)

Conducting Effective Meetings: A Guide for Supervisors Managing Effective Business Meetings

Effective Meetings for Employees Dealing with Common Meeting Problems

Effective Meetings: How-to for Supervisors Preparing for Effective Business Meetings

OSHA & General Safety OSHA & General Safety (Workplace Safety Catalog)

Behavior-based Safety for Supervisors

Benzene Awareness

Cold Stress

Crane Signaling and Communications

Fall Protection

Fall Protection (Spanish)

Hand and Power Tool Safety Impact: Pneumatic Tools

Hazards to Outdoor Workers

Heat Stress Recognition and Prevention

Laboratory Safety

Ladder Safety

NFPA 1600 Disaster/Emergency Management

Regulatory Information

Rigging Equipment and Inspection

Spill Prevention and Control

Accident Investigations Accident Investigation and Reporting

Aerial Lift Safety Aerial Work Platforms

Scissor Lifts

Arc Flash Safety NFPA 70E Electrical Safety in the Workplace 2015 Edition

Avoiding Exposure to Bloodborne Pathogens Bloodborne Pathogen Awareness (+Spanish)

Battery Safety Upgraded course not available

Bloodborne Pathogens Bloodborne Pathogen Awareness

Bloodborne Pathogens—General Bloodborne Pathogen Awareness

Class C UST Operator Training Upgraded course not available

Compressed Gases Compressed Gas Safety

Contractor Safety Contractor Safety

Global Safety Principles: Indoor Hoisting and Rigging

Crane Rigging in Construction Rigging Equipment and Inspection

Global Safety Principles: Indoor Hoisting and Rigging

Disaster Planning—What Employees Need to Know Emergency and Disaster Preparedness

Disaster Planning—What Supervisors Need to Know Emergency and Disaster Preparedness

Earthquake Preparedness Upgraded course not available

Electrical Safety Electrical Safety

Electrical Safety—Unqualified Worker Electrical Safety

Emergency Action and Fire Prevention (Spanish) Emergency and Disaster Preparedness (Spanish)

Exit Route—Supervisors Emergency and Disaster Preparedness

Fire Egress Fire Safety and Prevention

Flammable Liquids

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OSHA & General Safety (Continued) OSHA & General Safety (Workplace Safety Catalog) (Continued)

Flammable and Combustible Liquid Flammable Liquids

Forklift Operator Safety (Spanish) Forklift Safety Awareness

Good Housekeeping Introduction to Industrial Hygiene

Hazard Communication Hazard Communication (HAZWOPER)

Hazard Communication: An Employee's Right to Know

Hazard Communication (Spanish) Hazard Communication: An Employee's Right to Know (Spanish)

Hazard Communication—GHS and Your Right to Know Hazard Communication: An Employee's Right to Know

Globally Harmonized System of Classification and Labeling of Chemicals (GHS)

Hazard Communication—Your Right to Know Hazard Communication: An Employee's Right to Know

Hydrogen Sulfide Safety Hydrogen Sulfide

Intro to OSHA Introduction to OSHA

Introduction to OSHA Introduction to OSHA

Job Hazard Analysis Job Hazard Analysis

Lead Safety—General Industry Lead Awareness in General Industry

Lockout/Tagout—Affected Employee Lockout/Tagout

Lockout/Tagout—Authorized Employee Lockout/Tagout for Authorized Persons

Lockout/Tagout—Authorized Employee (Spanish) Lockout/Tagout for Authorized Persons (Spanish)

Machine Guarding Machine Guarding

Material Safety Data Sheets Safety Data Sheets

Material Safety Data Sheets (Spanish) Safety Data Sheets (Spanish)

Material Safety Data Sheets / Understanding Safety Data Sheets Safety Data Sheets

Metalworking Fluids Upgraded course not available

Mold Hazards and Prevention Mold Awareness

Office Hazards Office Safety

Office Hazards—What Supervisors Need to Know Office Safety

OSHA Inspections, Citations and Penalties Workplace Inspections

Permit-required Confined Spaces Rescue for Supervisors Confined Spaces

Permit-required Confined Spaces—Attendant Confined Spaces

Permit-required Confined Spaces—Entrant Confined Spaces

Permit-required Confined Spaces—Entrant (Spanish) Confined Spaces (Spanish)

Permit-required Confined Spaces—Attendant (Spanish) Confined Spaces (Spanish)

Portable Power Tool Safety Hand and Power Tool Safety

PPE—What Employees Need to Know PPE: Personal Protective Equipment

Preparing for Weather Emergencies Upgraded course not available

Process Safety Management Chemical Process Safety Management

Chemical Process Safety

Reactive Chemicals Hazardous Materials in the Workplace

Recordkeeping and Notice Requirements OSHA 300 Recordkeeping

Recordkeeping—Injury and Illness OSHA 300 Recordkeeping

Risk Management—Program 2 Prevention Program Job Hazard Analysis

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OSHA & General Safety (Continued) OSHA & General Safety (Workplace Safety Catalog) (Continued)

Risk Management—Program 3 Prevention Program Part 2 Safety at Work: A Systematic Approach

Safety and Health Safety at Work: A Systematic Approach

Scaffolds in Construction Scaffolding and Ladder Safety

Slips, Trips and Falls Slips, Trips and Falls

Slips, Trips and Falls (Spanish) Slips, Trips and Falls (Spanish)

Slips, Trips and Falls—What Supervisors Need to Know Slips, Trips and Falls

Spill Prevention, Control, and Countermeasure Plan (SPCC Plan) Spill Prevention, Control, and Countermeasure Plan

Stormwater Pollution Prevention Plan (SWPPP) Storm Water Pollution Prevention

Trenching—The Competent Person Trenching and Excavation Safety

Walking-Working Surface Safety Slips, Trips, and Falls

Warehouse Safety Warehouse Safety

Welding, Cutting, and Brazing Welding, Cutting, and Brazing

Working Safely with Corrosives Hazardous Material Handling and Storage

Working Safely with Pesticides Hazardous Material Handling and Storage

Working Safely with Solvents Hazardous Material Handling and Storage

Workplace Safety Workplace Safety Orientation

Workplace Safety for Employees Workplace Safety Orientation

Workplace Safety for Employees (Spanish) Workplace Safety Orientation (Spanish)

Performance Management Performance Management (Human Resources Catalog)

Attendance Management—What Supervisors Need to Know Upgraded course not available

Coaching for Superior Employee Performance—Techniques for Supervisors Performance Appraisal Essentials: Planning for Appraisals

Measuring Job Performance—What Supervisors Need to Know Monitoring and Improving Performance

New Employee Orientation—How-to for Supervisors Workforce Planning and Employment: Orientation, Onboarding,

and Exit Strategies

New Employee Safety Orientation Strategies for Successful Employee Onboarding: An Introduction

Workforce Planning and Employment: Orientation, Onboarding,

and Exit Strategies

Performance Appraisals—How to Conduct Effectively Performance Appraisal Essentials: Conducting Traditional Appraisals

Performance Appraisal Essentials: 360-degree Appraisals

Performance Evaluations Planning for Performance

Human Resource Development: Performance Appraisal and Talent Management

Personal Protective Equipment Personal Protective Equipment (Workplace Safety Catalog)

Eye Protection PPE: Eye and Face Protection

Foot Protections PPE: Foot and Leg Protection

Hand Protection PPE: Hand Protection

Hearing Loss and Protection PPE: Head Protection

Noise and Hearing Conservation Hearing Conservation

Personal Protection Equipment PPE: Personal Protective Equipment

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Personal Protective Equipment (Continued) Personal Protective Equipment (Workplace Safety Catalog) (Continued)

PPE for Emergency Response Personal Protective Equipment (HAZWOPER)

PPE—Hand Protection PPE: Hand Protection

PPE—Hand Protection (Spanish) PPE: Personal Protective Equipment (Spanish)

PPE—What Employees Need to Know PPE: Personal Protective Equipment

Respirator Fit Testing—What Supervisors Need to Know Respiratory Protection Impact: Donning and Doffing

Respiratory Protection Respiratory Protection

Your Guide to Personal Protective Equipment PPE: Personal Protective Equipment

Personal Protective Equipment (HAZWOPER)

Personal Safety Personal Safety (Workplace Safety Catalog)

Avoiding Back Injuries Back Safety and Injury Prevention

Back Safety Back Safety and Injury Prevention

Back Safety (Spanish) Back Safety and Injury Prevention (Spanish)

Basic First Aid for Medical Emergencies First Aid: Basic

First Aid: Medical Emergencies

Bloodborne Pathogens—General Bloodborne Pathogen Awareness

Bloodborne Pathogens—General (Spanish) Bloodborne Pathogen Awareness (Spanish)

Bloodborne Pathogens—Healthcare Workers Bloodborne Pathogen Awareness

Emergency Action and Fire Prevention Fire Safety and Prevention

Ergonomics—Industrial Industrial Ergonomics

Fall Protection in Construction Fall Protection

Fall Protection in Construction—Spanish Fall Protection (Spanish)

Fire Extinguisher Portable Fire Extinguishers

Home Safety Upgraded course not available

Laboratory Safety Laboratory Safety

Ladder Safety Ladder Safety

Office Ergonomics Office Ergonomics

What Unqualified Workers Need to Know about Electrical Safety Electrical Safety

What You Need to Know about Identity Theft Preventing Identity Theft

Working in Cold Conditions Cold Stress

Working in Hot Conditions Heat Stress Recognition and Prevention

Working Safely Outdoors Hazards to Outdoor Workers

Working Safely with Benzene Benzene Awareness

Working Safely with Flammable Liquids Flammable Liquids

Workplace Security for Employees Workplace Security Awareness

Transportation Transportation (Workplace Safety Catalog)

Accident Procedures Involving Large Vehicles

Collision Avoidance

DOT 1: Introduction, Classification, and the Hazardous Materials Table

DOT: Air Brakes

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Transportation (Continued) Transportation (Workplace Safety Catalog) (Continued)

DOT: Hours of Service

DOT: Inspections

Flagging Safety

Flatbed Cargo Securement

Hazardous Weather Driving for Commercial Vehicle Operators

IATA 1: Hazard Class Identification/Classification

IATA 2: Marking and Labeling

IATA 3: Packaging

IATA 4: Documentation

IATA 5: Limitations and Shipment Review

IMDG 1: Introduction, General Provisions, and Classifications

IMDG 2: Dangerous Goods List, Special Provisions and Exceptions

IMDG 3: Packaging, Marking, Labeling, Placarding and Documentation

IMDG 4: Loading, Unloading, and Offering Dangerous Goods

Hazardous Materials: Infectious Materials Transportation by Ground

Loading Dock Safety

Negotiating Hazards for Commercial Vehicles

Packaging Small Quantities

Safe Vehicle Backing

Trailer Coupling and Uncoupling

Urban Driving

Defensive Driving—Commercial Motor Vehicles Defensive Driving

Defensive Driving—Commercial Motor Vehicles (Spanish) Defensive Driving (Spanish)

Defensive Driving for Commercial Motor Vehicles (Spanish) Defensive Driving (Spanish)

Defensive Driving for Commercial Motorists Defensive Driving: Truck Safety

Distracted Driving

DOT 1: Hazardous Materials Table

DOT 2: Packaging, Labeling, Marking, and Placarding

DOT 3: Shipping Papers

DOT 4: Loading and Storage

Defensive Driving for Non-commercial Motorists Defensive Driving

Defensive Driving Fundamentals

Defensive Driving for Non-commercial Motorists (Spanish) Defensive Driving (Spanish)

Defensive Driving Fundamentals (Spanish)

DOT Alcohol and Drug Testing Rules—What Supervisors Need to Know DOT: Drug and Alcohol Awareness

Driver Wellness Ergonomics and Injury Prevention for Commercial Vehicle Operators

Forklift and Pedestrian Safety Forklift Operation 1: Safety Inspection and Maintenance

Forklift Operator Safety Forklift Operation 2: Stability and Capacity

Forklift Operation 3: Load Handling

Hazardous Materials Transportation DOT: Security for Shipment of Hazardous Materials

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Transportation (Continued) Transportation (Workplace Safety Catalog) (Continued)

Hazmat Transportation Security Awareness DOT: Security for Shipment of Hazardous Materials

Emergency Situations While Driving

Infectious Materials Transportation Hazardous Materials: Infectious Materials Transportation by Ground

Introduction to Rough Terrain Forklift Safety Forklift Operation 4: Traveling and Maneuvering

Safe Forklift Operation Forklift Safety Awareness

Wellness Wellness (Human Resources Catalog)

A Manager's Role in Wellness Upgraded course not available

All About Nutrition Upgraded course not available

Balancing Work and Home Optimizing Your Work/Life Balance: Maintaining Your Life Balance

Creating a Successful Wellness Program: A Guide for Managers Upgraded course not available

Fitness for Everyone Upgraded course not available

Hazards of Smoking: How to Quit Upgraded course not available

Healthy Aging Upgraded course not available

Healthy Sleeping Habits Upgraded course not available

Heart Health Upgraded course not available

Keeping Yourself—and Your Family—Healthy Upgraded course not available

Pandemic Flu—How to Prevent and Respond Pandemic Flu Awareness

Stress Management Optimizing Your Work/Life Balance: Taking Control of Your Stress

Successful Weight Management Upgraded course not available

Wellness and You Upgraded course not available

What You Need to Know About Headaches Upgraded course not available

Workplace Skills Workplace Skills (Professional Development Catalog)

Are You Listening to Your Customers?

Interpersonal Communication: Being Approachable

Interpersonal Communication: Communicating Assertively

Interpersonal Communication: Communicating with Confidence

Listening to Improve Conversation

Management of People: Total Rewards

Telecommuting Basics: Communication Strategies for Remote Employees

Workplace Conflict: Strategies for Resolving Conflicts

5 Tips for Managing Difficult Employees in Small Businesses Working with Difficult People: Dealing with Micromanagers

Working with Difficult People: How to Work with Aggressive People

Working with Difficult People: How to Work with Manipulative People

Working with Difficult People: How to Work with Negative People

Working with Difficult People: How to Work with Procrastinators

Working with Difficult People: How to Work with Self-serving People

Working with Difficult People: Identifying Difficult People

The Art of Listening Listening Essentials: The Basics of Listening

Listening Essentials: Improving Your Listening Skills

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Workplace Skills (Continued) Workplace Skills (Professional Development Catalog) (Continued)

Business Writing for Employees Business Writing: How to Write Clearly and Concisely

Business Writing: Know Your Readers and Your Purpose

Business Writing: Editing and Proofreading

Business Writing for Supervisors and Managers Business Writing: Know Your Readers and Your Purpose

Communicating Effectively in Emergencies Emergency Response in the Workplace

Communicating Effectively in Global Workplace Communicating Across Cultures

Communication Between All Ages in the Workplace Interpersonal Communication: Targeting Your Message

Communication Skills for Employees Interpersonal Communication: Listening Essentials

Communication through Social Media The Internet, Social Media, and Electronic Communication

Communication Up—How to Talk to High Level Management Techniques for Communicating Effectively with Senior Executives

Conflict Resolution for Employees Workplace Conflict: Recognizing and Responding to Conflict

Confident Supervisor: Difficult Conversations Handling Difficult Conversations Effectively

Detecting and Preventing Child Abuse Upgraded course not available

Effective Communication for Employees Communication Methods that Make Sense—and Make Your Point

The Voice of Leadership: Effective Leadership Communication Strategies

Effective Communication for Supervisors The Voice of Leadership: Effective Leadership Communication Strategies

Email Best Practices for All Employees Using E-mail and Instant Messaging Effectively

How to Manage Challenging Employees Management Essentials: Confronting Difficult Employee Behavior

Management of People: Total Rewards

How to Manage Time Wisely—A Guide for Employees Time Management: Planning and Prioritizing Your Time

Time Management: Analyzing Your Use of Time

Time Management: Avoiding Time Stealers

Interviewing Skills for Supervisors Essentials of Interviewing and Hiring: Conducting an Effective Interview

Interviewing: Doing It Right

Job Descriptions—How to Write Them Effectively Basic Presentation Skills: Planning a Presentation

Maintaining a Positive Attitude Creating a Positive Attitude

Mastering Your Presentation Skills—How to Speak in Front of People Basic Presentation Skills: Creating a Presentation

Basic Presentation Skills: Planning a Presentation

Basic Presentation Skills: Delivering a Presentation

The Paperless Office: Conservation for Employees Waste Minimization and Pollution Prevention for Employees

Persuasive Communication Getting Results without Direct Authority: Persuasive Communication

Interpersonal Communication: Communicating Assertively

The Power of Listening Are You Listening to Your Customers?

Interpersonal Communication: Listening Essentials

Listening to Improve Conversation

Problem Solving for Employees Solving Problems: Framing the Problem

Workplace Conflict: Strategies for Resolving Conflicts

Saving Energy in Work and Beyond Waste Minimization and Pollution Prevention for Employees

Supervising Student Workers Upgraded course not available

Time Management Skills for Employees Time Management: Analyzing Your Use of Time

Training the Trainer Training and Development

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