How to Deliver Culturally Competent Care

Presented by Connie Wilson

• The Hispanic population is increasing

•Our goal is improved education pre/post procedure

Barriers

•Our first barrier is language•Translation via person or technology•Do not allow family or friends to translate unless an approved translator is present

• Time – this culture is much more relaxed about time and keeping appointments (D’Amico & Barbarito, n.d.)

•Health Beliefs •Fatalism•Hot and Cold Theory (D’Amico & Barbarito, n.d.)

•OTC Medications – these medications are used freely and education about the potential GI side effects needs to be emphasized (D’Amico & Barbarito, n.d.)

• Trust – staff is often seen as outsiders (D’Amico & Barbarito, n.d.)

•Resources – do these patients have the resources to follow through with the instructions given to them post procedure.

• Family dynamics• Patriarchal (D’Amico & Barbarito, n.d.)

References• D’Amico, D., & Barbarito, C. (n.d.). Health &

Physical Assessment in Nursing (2nd ed.). Pearson. Page 71