presentation1 qms sneha ankit dharmin
DESCRIPTION
TRANSCRIPT
Prepared bySneha Ushir(PA-18)Ankit Bhatt (PA-02)Dharmin Joshi(PA-05)
Benchmarking?
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BENCH MARKING IS CARVED OUT OF JAPANESE WORD
DANTOTSU
“STRIVING TO BE THE BEST OF THE BEST”
What is Benchmarking
• A method for identifying and importing best practices in order to improve performance
• The process of learning, adapting, and measuring outstanding practices and processes from any organization to improve performance
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Benchmarking-a bird’s eye view -Where we want to be
WORLD CLASS
Functional Benchmark
Competitive Benchmark
CURRENT PERFORMANCE
WHERE WE ARE
GOAL 1
GOAL 2
GOAL 3
Why Benchmark
• Identify opportunities to improve performance
• Learn from others’ experiences
• Set realistic but ambitious targets
• Uncover strengths in one’s own organization
• Better prioritize and allocate resources
Benchmarking Process
Planning
CollectingData
Analysis
ImprovingPractices
Audit…Analyze…ID…Improve…Assess
Elements of benchmarking
Direct competitorAdmired company in the same industryAdmired company in any industryBest of breed on different aspectsChasing multiple competitors
Benchmarking Inadequacies
• Don't try and benchmark too many things to begin with...
• Don't waste time benchmarking things that are just "nice to know.”
• Be precise in defining what is to be measured.
• Test the benchmarks internally before consulting with outside companies.
• Remember that your organisation's priorities may change with time.
Conclusion: Impacting Value to the Customer
MARKET NEEDSORGANIZATIONAL CAPABILITIES
MARKET SPACE
MARKET NEEDS ORG CAPABILITIES
MARKET SPACE
Benchmarking and continuous improvement