1

Presentation to the Canadian Association of Movers

Major Jean Claude Collard, MBA

Department of National Defense

J4 Mat DG Log/Transportation 2

19 September 2005

2

Outline-IDC; a definition

-IDC mandate

-IDC Roles & Responsibilities

-IDC Objectives

- No stats

- Questions

THIS CHART DEPICTS THE J4 MAT / DLBM / TM - 6

TEAM CELL AS OF 17TH DECEMBER 2004

________________________________________________ LCOL K. HARRISON DLBM / TM - 6

DLBM /TM 2-2AS 03

169492BBB BB B

DLBM /TM 2-4AS 02 CP

164675BBB BB B

DLBM /TM 2-3AS 02

169512BBB BB B

DLBM /TM 2-4-2CR - 04164674

BBB BB B

DLBM /TM 2-4-3CR - 04164676

3

DLBM /TM 2-5AS - 02278902

BBB BB B

DLBM /TM 2AS 05

169491CBC CB C

DLBM /TM 4-2-2CR - 05169504

BBB/BB B

DLBM /TM 4-2-2-2CPL

46919BAB/BAB

DLBM /TM 4-2W O

46923BAB/BAB

DLBM /TM 4-2-3-2M CPL46918

BAB/BAB

DLBM /TM 4-2-3-3CR - 03169511

BBB/BB B

DLBM /TM 4-2-3SG T

46914BAB/BAB

DLBM /TM 4-3CAP T46922

2

DLBM /TM 4-4CW O46916

2

DLBM /TM 4-5PG - 05169529

2

DLBM /TM 4M AJ

46915BAB/BAB

DLBM /TM 5-2-3W O

469332

DLBM /TM 5-2CAP T46928

2

DLBM /TMAS - 05169508

VACAN T

DLBM /TM 5-4-2M W O46932

BAB/BAB

DLBM /TM 5-4CAP T46929

BAB/BAB

DLBM /TM 5-5CW O46930

2

DLBM /TM 5M AJ

46927BAB/BAB

DLBM /TM 6-1-1CONTRACT O FFICER LO G AIR

169489B. SAUNDERS --------- 2

DLBM /TM 6-1-2PG - 04

M AT M O V CONTRACTING O FFR169488 BBB BBB

DLBM /TM 6-1-3PG - 04

CONTRACT AND M OV O FFR170739 --------- 2

DLBM /TM 6-1-4PG - 04214190

BBB BB B

DLBM /TM 6-1-5PG - 04169499

BBB BB B

DLBM /TM 6-1-6PG - 04 / TERM

M AT M O V CONTRACT OFFR266612 -------- 2

DLBM /TM 6-1-7PG - 02 / TERM

BEST PRACTICES O FFR256291 --------- 2

DLBM /TM 6-1-8PG - 02

PERF M G T SUPP ASST256252 ------- 2

DLBM /TM 6-1SR PRO CUREM ENT TRANSP OFFR

169500BBB /BB B

BLBM /TM 6-2W O

46909

DLBM /TM 6-2CAP T46900

R. LESLIE

DLBM /TM 6-3-1CR - 05169501

D. M IGNEAULT

DLBM /TM 6-3-2CR - 05169497

L. BRISSON

DLBM /TM 6-3-3CR - 05

NEW (TERM )BBB BB B

DLBM /TM 6-3AS - 03169496

J. ALLEN

DLBM /TM 6-4-1AS - 02240012

F. SADDQUI --------- 2 - ENG

DLBM /TM 6-4-2ST SCY - 03

222738A. NAG LE BBB BBB

DLBM /TM 6-4AS - 03

277913 (NEW )BBB BB B

DLBM /TM 6PG -06214031

BBB BB B

DLBM /TMLCOL46904

BBB/BB B

3

Outline-Contracts review

-Posting 101

- Value Index Results:-Carrier compliance-Customer satisfaction-Claims satisfaction

-Questions

4

Domestic Contract

• 2 years contract + 3 times 1 year option

• Started on 1 April 2001

• On 1 April 2005 3rd option year

• End of contract 31 March 2006

5

Domestic Contract

• Draft RFP - 1 March 2005– 4 years plus 3 one year options

• Final RFP – End September 05

• Bid evaluations – End November 2005

• Contract in place - 1 Apr 2006

6

International Contract

• 2 years contract + 3 times 1 year option

• Started on 1 November 2001

• On 1 November 2004 2nd option year

• End of contract 31 October 2006

7

International Contract

• Draft RFP - November 2005

• Final RFP – January 2006

• New contract - 1 November 2006

8

Posting 101• A very complex process

– 105 Military Occupations – More than 10 000 moves – Moving target

• VCDS priorities• Release, CRA, personal/ family• Op Tempo• Imposed restriction• Positions available• Structure change

9

Posting 101

• Why do we post CF member ?CF needs

Op tempoRecruiting

PromotionTrainingCareer progressionReorganization

10

Boards of promotionSep - Nov

ConsultationsOct - Dec

PlotNov - DecSite Visits

Dec - Mar

MsgsMar - Apr

Adjustments/Ajustements

Apr - Jun

PERs Apr- Jun

Posting Cycle Posting Cycle

11

Value Index

• Business distribution– Numbers of move = Business shares– Regional focus

• Fine tuning tool; From GESS to CSSS

12

Value Index

Carrier Compliance

Customer Satisfaction

Claims Satisfaction

13

Carrier Compliance

14

Peak Period

21 June -

21 July

2003 2004 2005

Number of moves

3534 4161 4339

15

QCI ResultsPeriod 2003 - 2004 2004 - 2005 1 Apr 05 -

31 Aug 05

QCI 5563 6120 5300

Satisfactory 4822

(86.6%)

5459

(89.2%)

4617

(87.1%)

Unsatisfactory 741 661 683

16

Customer Satisfaction

17

GESSAverage satisfaction score

(scale of 1-5):1September - 31 March (Spring VI) 2005 2004

Number of survey responses 649 739

Overall 3.99 3.98Pre-move briefing 4.10 4.03Packing 4.16 4.12Loading 4.31 4.27Unloading 4.06 4.02Unpacking 3.75 3.66Destination assistance 3.85 3.78

18

GESSBreakdown of "Yes"/"No" responses

1 September - 31 March (Spring VI) 2005 2004

Yes No DNK/DNA Yes No DNK/DNA

Satisfied with courtesy at origin 95.1% 2.9% 2.0% 93.9% 3.7% 2.4%Satisfied with courtesy at destination 92.6% 5.1% 2.3% 88.1% 6.6% 5.3%Picked up on schedule 89.7% 8.2% 2.2% 87.0% 11.2% 1.8%Delivered on schedule 80.7% 16.2% 3.1% 76.9% 18.4% 4.7%Filed claim or intend to 32.4% 65.2% 2.5% 32.7% 60.2% 7.0%Would use same mover again 79.8% 18.6% 1.5% 80.5% 16.0% 3.5%

19

Average claims satisfaction score (scale of 1-5):

1 September - 31 March (Spring VI)

2005 2004

Overall 3.31 3.21Destination advice and assistance

3.19 3.13

Courtesy 3.72 3.76Timeliness of response 3.33 3.36Value of settlement 3.58 3.49

20

Claims Survey - Breakdown of

"Satisfied"/"Dissatisfied" responses Breakdown of "Satisfied"/"Dissatisfied" responses 1 September - 31 March (Spring VI) Satisfied Neutral Dissatisfied DNK/NA

Overall 48.8% 23.6% 26.4% 1.2%Destination advice and assistance 45.7% 25.2% 28.3% 0.8%Courtesy 63.6% 20.9% 12.8% 2.7%Timeliness of response 53.5% 18.6% 27.1% 0.8%Value of settlement 50.4% 15.9% 16.7% 17.1%

21

QUESTIONS