prepared by:prepared by: Dr. fatma BaddarDr. fatma Baddar

King King Saud university Saud university

college of nursing college of nursing

Nursing administration & education Dep. Nursing administration & education Dep.

mission, vision , goals, mission, vision , goals, objectives, values, objectives, values,

philosophy of health philosophy of health care organizationscare organizations

OBJECTIVESOBJECTIVES::

After the Conference ,the After the Conference ,the studentstudent will be able to:will be able to: Understand and explain vision , mission Understand and explain vision , mission

, goals , philosophy, objective, values , goals , philosophy, objective, values Explain the relationship between of Explain the relationship between of

vision , mission , goals and objective, vision , mission , goals and objective, philosophy ofphilosophy of Health care organizationHealth care organization

Develop examples of vision , mission , Develop examples of vision , mission , goals ,philosophy ,and objectives ofgoals ,philosophy ,and objectives of Health care organizationHealth care organization

OBJECTIVESOBJECTIVES

State types of health care organizational State types of health care organizational policiespolicies

Define rules, regulations, standards and Define rules, regulations, standards and criteria, give examples for each onecriteria, give examples for each one

OUTLINEOUTLINE:: IntroductionIntroduction Mission Mission Vision Vision GoalGoal ObjectivesObjectives Values Values PhilosophyPhilosophy

IntroductionIntroduction

Strategic planning involves projecting Strategic planning involves projecting the organizationthe organization’’s goals & activities in to s goals & activities in to the future , usually 2 to 5 years ahead .the future , usually 2 to 5 years ahead .

Based on the mission, vision & values of Based on the mission, vision & values of organization , Strategic planning guides organization , Strategic planning guides the direction the organization is to take . the direction the organization is to take .

The mission of an organization is a The mission of an organization is a broad , general statement of the broad , general statement of the organization's organization's reason for existencereason for existence ..

Developing the mission is the Developing the mission is the necessary first step to designing necessary first step to designing the a strategic plan . the a strategic plan .

ContainsContains:: Purpose statementPurpose statement Is brief and accurateIs brief and accurate guides decision making guides decision making for the organization .for the organization .

Samples mission Samples mission statementstatement " Our mission is to improve the health " Our mission is to improve the health

of the people and communities we of the people and communities we serve ,serve ,””

Our mission is toOur mission is to provide health provide health services to society.services to society.

Through distinguished quality Through distinguished quality education and scientific research, the education and scientific research, the college of Nursing prepares students college of Nursing prepares students to be competent in their professions, to be competent in their professions, health organizations, and health organizations, and communitiescommunities

Statement describes Statement describes the the goalgoal to which the to which the organization aspires, organization aspires, the vision statement is the vision statement is designed to motivate designed to motivate employees to achieve employees to achieve a desired a desired organizational organizational purpose purpose

Is briefIs brief

•• Idealistic and imaginativeIdealistic and imaginative

•• Writing:Writing:

Ask yourself where you want to go Ask yourself where you want to go and what you want to become.and what you want to become.

Sample vision statementSample vision statement

An example of a vision statement for a health An example of a vision statement for a health care systemcare system

““Our vision is to be regional integrated Our vision is to be regional integrated healthcare delivery system, providing healthcare delivery system, providing

premier healthcare services ,professional premier healthcare services ,professional and community education, and healthcare and community education, and healthcare

research,“research,“

To be a center of excellence, nationally, To be a center of excellence, nationally, regionally and internationally, in nursing regionally and internationally, in nursing

education, research, and community serviceseducation, research, and community services

Goal :Goal :Is a general statement for Is a general statement for giving direction for what the giving direction for what the organization seeks to accomplish organization seeks to accomplish (desired outcome). (desired outcome).

They follow the mission They follow the mission and vision of the and vision of the organization .organization .

Writing:Writing:–– Ask yourself what you need to do inAsk yourself what you need to do in

order to achieve your mission and visionorder to achieve your mission and vision

–– Think about what you need toThink about what you need to

accomplish in order to get where youaccomplish in order to get where you

want to bewant to be

Sample goal statement

The goalThe goal

every patient will every patient will be be satisfiedsatisfied with with his or her care his or her care

Objective:Objective: Is a specific measurable action

indicating what is to be done by an individual employee.

Look at each goal and list the action steps that must occur in order to achieve the goal

The objectives may be general (nursing

service department) or specific (for each nursing unit), and may be long-term or short-term objectives.

Individual action stepsIndividual action steps

•• Address specific goalsAddress specific goals

•• Usually multiple objectives Usually multiple objectives are written for each goalare written for each goal

Characteristics of the objective Characteristics of the objective statement:statement:

Specific.Specific. Operational.Operational. Flexible.Flexible. Measurable.Measurable. Realistic.Realistic. Observable.Observable.

Usually multiple objectives are Usually multiple objectives are written for each goalwritten for each goal

Examples of nursing service goals Examples of nursing service goals and objectivesand objectives

Goal: Goal: to utilize the nursing process in the to utilize the nursing process in the management of patient caremanagement of patient care. .

Objectives:Objectives:

1.1. To assess patient’s condition physically, To assess patient’s condition physically, socially and socially and psychologically.psychologically.

2.2. To identify patient’s needs and problems.To identify patient’s needs and problems.3.3. To plan appropriate nursing care to meet To plan appropriate nursing care to meet

patient’s patient’s needs.needs.4.4. To implement plan of care.To implement plan of care.5.5. To evaluate nursing care.To evaluate nursing care.

Values are the Values are the beliefsbeliefs or or attitudesattitudes one has about one has about people ,ideas ,objects or actions people ,ideas ,objects or actions that form a basis for that form a basis for behaviorbehavior . .

The guiding values for general hospital The guiding values for general hospital are as follows : are as follows :

Quality Quality جودةجودة

CompassionCompassion شفقةشفقة Fairness Fairness االنصافاالنصاف Integrity Integrity السالمةالسالمة Innovation Innovation االبتكاراالبتكار Fiscal responsibilityFiscal responsibility المالية المالية المسئولية المسئولية

        

PolicyPolicy

Is a general statement that has been formalized by Is a general statement that has been formalized by administrative authority to guide actions in administrative authority to guide actions in accomplishing the objectives of the organizationaccomplishing the objectives of the organization..

Purposes of policies:Purposes of policies:1.1. Provide information for decision-making.Provide information for decision-making.2.2. Aid in solving recurrent problems.Aid in solving recurrent problems.3.3. Create standard-operating procedures among Create standard-operating procedures among

organizational units. organizational units. 4.4. Promote efficiency, safety and consistency in Promote efficiency, safety and consistency in

accomplishing tasks, i.e. policy manual.accomplishing tasks, i.e. policy manual.5.5. Guide in performance evaluation.Guide in performance evaluation.Types of policies:Types of policies:1.1. Personnel policies.Personnel policies.2.2. Departmental policies (regulations).Departmental policies (regulations).3.3. Financial policies.Financial policies.

Personnel policiesPersonnel policies::

Are concerned with all the hospital Are concerned with all the hospital personnel and include:personnel and include:

Personnel employmentPersonnel employment policiespolicies

e.g. e.g. hiring new employees, promotion of the hiring new employees, promotion of the present employees. Termination of present employees. Termination of present employees and retirement.present employees and retirement.

Arrangement of workArrangement of work e.g. e.g. hours of work. hours of work. vacations, holidays, sick leaves and vacations, holidays, sick leaves and absence and working conditions.absence and working conditions.

Cont.Cont. Personnel policiesPersonnel policies

Employees servicesEmployees services e.g. e.g. health care health care programs, social and recreational activities,programs, social and recreational activities, safety programs, health insurance, pension, safety programs, health insurance, pension, housing and Reward and compensation housing and Reward and compensation policy.policy. Training policyTraining policy:: e.g. purpose of training, e.g. purpose of training, type of training needed, time and place for type of training needed, time and place for conduction training, scope of training conduction training, scope of training program, and administration and scheduling program, and administration and scheduling of the training program.of the training program.

These policies are presented in a These policies are presented in a policy handbook for employeespolicy handbook for employees..

Advantages of personnel Advantages of personnel policiespolicies

Advantages of personnel policies:Advantages of personnel policies:• Useful in the orientation of the employees.Useful in the orientation of the employees.• Save time for the employees as well as Save time for the employees as well as

administrators.administrators.• Provide employees with information that help Provide employees with information that help

them to give good service and to remain with them to give good service and to remain with the organization.the organization.

• Give employees a sense of security and Give employees a sense of security and individual worth.individual worth.

• Give employees pride in and loyalty to the Give employees pride in and loyalty to the organization.organization.

Departmental policies (regulations)Departmental policies (regulations)

Are Are specific policiesspecific policies that are that are applied only to a applied only to a specific department or individual positions,specific department or individual positions, e.g. nursing service policies manuale.g. nursing service policies manual..

Policies manual for Nursing service Policies manual for Nursing service department:department:

This manual can be developed for overall This manual can be developed for overall departmental policies, procedures and departmental policies, procedures and information related to nursing administration information related to nursing administration and professional components of nursing and professional components of nursing care. care.

Policies manual for Nursing service departmentPolicies manual for Nursing service department

It includesIt includes::

Description of the structure, function and Description of the structure, function and organization of the nursing department.organization of the nursing department.

Identification of current departmental administrative Identification of current departmental administrative and clinical nursing practice, policies and procedures and clinical nursing practice, policies and procedures that are applicable to nursing department.that are applicable to nursing department.

Duty hours and its rotation.Duty hours and its rotation.

Reporting on and off duty.Reporting on and off duty.

Type of uniforms.Type of uniforms.

Staff education. Staff education.

Identification of current hospital and medical staff Identification of current hospital and medical staff policies and procedures related specifically to nursingpolicies and procedures related specifically to nursing..

N.B. Nursing service department policies manual is N.B. Nursing service department policies manual is derived mainly from the hospital policy manual.derived mainly from the hospital policy manual.

Financial policiesFinancial policies

Are concerned with Are concerned with all the hospitalall the hospital finance (money), finance (money), and include: and include:

Sources of capital budget.Sources of capital budget. Uses of capital budget.Uses of capital budget. Protection of capital budget.Protection of capital budget. Distribution of earningsDistribution of earnings

policies could be developed and policies could be developed and communicated orally to all hospital communicated orally to all hospital employees? or it must be developed employees? or it must be developed

in a written formin a written form??

Advantages of written policy statementAdvantages of written policy statement

1. 1. Written policies can be more easily reviewed Written policies can be more easily reviewed

from time to time to meet changing conditions.from time to time to meet changing conditions.

2. A written policy becomes available in the same 2. A written policy becomes available in the same

form to all concerned.form to all concerned.

3. They can be communicated and taught to new 3. They can be communicated and taught to new

employees.employees.

4. The process of writing down policies forces the 4. The process of writing down policies forces the

managers concerned to think more clearly about managers concerned to think more clearly about

policy.policy.

ProceduresProceduresAre series of steps in a Are series of steps in a chronological sequencechronological sequence of required action, of required action, they they describe in detail the exact manner in which certain activities describe in detail the exact manner in which certain activities or actions must be accomplishedor actions must be accomplished, e.g. procedure would prescribe , e.g. procedure would prescribe the manner of applying vocation to avoid interruption of work. the manner of applying vocation to avoid interruption of work.

It includes the followingIt includes the following:: Statement of objective.Statement of objective. Determination of who is going to perform the activity.Determination of who is going to perform the activity. Supplies and equipment required.Supplies and equipment required. Methods of communication.Methods of communication. Criteria for performance.Criteria for performance.

Advantages:Advantages:

Written procedures promote efficiency, safety and consistency in Written procedures promote efficiency, safety and consistency in accomplishing tasks.accomplishing tasks.