Premier Support Published Price List

US Public Sector – Federal effective February 5, 2018 ***Microsoft reserves the right to revise our rates at any time***

Support Account Management (SAM) and Support Assistance (SA) Services Un-cleared

resources

Security cleared

resources

• Minimum 200 hours of SAM for account management services $47,800 $49,200

• Additional SAM hours beyond the 200-hour minimum $239 $246

• SA hours $247 $247

• Hazardous (non-hostile) Duty Zone Deployed SAM Hours*² $276 $276

• Hostile zone Deployed SAM Hours*² $323 $323

Designated Support Engineering (DSE)

• Minimum 400 hours of Designated Support Engineer (DSE)

for a single named product (e.g., Windows, Exchange, SharePoint,

SQL)

$110,400 $113,200

• Additional DSE beyond the 400-hour minimum $276 $283

• Under 400 hours of DSE $276 $283

• Minimum 200 hours of Application Development Manager

(ADM)$53,800 $55,600

• Additional Application Development Manager (ADM) $269 $278

• Hazardous (non-hostile) Duty Zone deployed DSE hour *² $306 $306

• Hostile zone deployed DSE *² $360 $360

• Minimum 800 OCONUS-based DSE hours (European

Theater only)$271,200 $271,200

• Additional OCONUS-based DSE hours beyond the 800

minimum (European Theater only)$339 $339

Problem Resolution Support (PRS) Services

• PRS hour $234 N/A

• US National Support – PRS hour *³ $261 N/A

• US National Support – SA hour *³ $261 N/A

Resource Site Visit

• Negotiated Fixed Fee Per Contract²

*¹ “Cleared” rates apply where customer requirement exists to have Microsoft resources vetted through a

`clearance or screening process beyond Microsoft’s own rigorous internal screening process. This is typically

accomplished through the issuance of a DD254 or otherwise specifying such requirements in contract documents.

*² Travel expenses will be invoiced in accordance with the current version of the Joint Travel Regulations (JTRs)

rates and will be negotiated on individual task orders. Non-hostile and Hostile locations Outside the Continental

United States (OCONUS) are determined by the State Department.

*³ US National Support - To maintain a strong focus on national security and when Microsoft has an explicit

contractual obligation to US National (only) support, interaction with non-escalation technical support engineers

will be limited to US Nationals for issues involving only: (1) Windows, (2) SQL, (3) SharePoint, (4) Exchange, (5) IIS,

(6) MOM/SCOM, (7) SMS/SCCM, and (8) SharePoint Server. Other Microsoft products that can be supported with

US National (only) may be available in the future. Products not available for US National (only) will be supported

by our traditional PRS channels.

PremierFNCSv7.5(NA)(US)(English)(Dec2014) Page 1 of 3

Microsoft Premier Support Services Description Schedule:

Fee and Named Contacts

(Microsoft Affiliate to complete) Premier Support Services Description Number

001117763

(Microsoft Affiliate to complete) Schedule Number

REN_001468943

This Schedule is made pursuant to the Microsoft Premier Support Services Description identified above (the “Services Description”). The terms of the Services Description and applicable Exhibits are incorporated herein by this reference and by accepting Our performance of Services under this Schedule You agree to be bound by these terms. Any terms not otherwise defined herein will assume the meanings set forth in the Agreement and the Services Description. Regardless of any terms and conditions contained in any purchase order, the terms of this Schedule apply.

By signing below the parties acknowledge and agree to be bound to the terms of the Services Description.

Customer Microsoft Affiliate

Name of Customer (please print)

State of CT-Bureau of Enterprise Systems and Technology (BEST)

Name

Microsoft Corporation

Signature Signature

Name of person signing (please print) Name of person signing (please print)

Title of person signing (please print) Title of person signing (please print)

Date Date

Term

This Schedule will commence on 8/15/2018 (the “Commencement Date”) and will expire on 08/14/2019 (the

“Expiration Date”).

1. PREMIER SUPPORT SERVICES AND FEES. The quantities listed in the table below represent the amount of Services that You have pre-purchased for use during the term of this Schedule and applicable fees.

a. Fee Summary

Services Summary Total Price ($US)

County: United States $90,043

Total Contract Amount: $90,043

b. Software Assurance Benefits You may elect to convert Your Software Assurance 24x7 Problem Resolution Support Incidents (SA PRS Incidents) to Premier Problem Resolution Support (PPRS) hours or incidents for use consistent with Your Premier service plan at the time of transfer. This conversion is based on a local rate calculation that will be provided by your Services Resource. You may be required to purchase additional Support Account

PremierFNCSv7.5(NA)(US)(English)(Dec2014) Page 2 of 3

Management hours before converting SA PRS incidents/hours. All SA PRS Incidents You transfer are subject to this Services Description.

When purchasing Problem Resolution Support, we will require a corresponding quantity of Support Account Management to facilitate delivery of your Problem Resolution Support. If you purchase additional Problem Resolution Support, Support Assistance, or if you convert Software Assurance hours to Problem Resolution Support hours or incidents, you may be required to purchase additional Support Account Management.

c. Services by Support Location

Country: United States

Renewal_Premier Support Standard 0

• Support Account Management (estimated at 120 hours)

• Up to 169 hours for Support Assistance*

• Up to 80 hours for Problem Resolution Support

• Twelve (12) Onsite Visits

• Unlimited User Access to Premier Online Website

*All registration requirements for Workshops and Events must be completed by You no later than 60 days prior to the expiration date of this Fee and Named Contacts Schedule(s).

2. MICROSOFT CONTACT

Microsoft Contact: Contact for questions and notices about this Schedule and the Services Description:

Microsoft Contact Name: Carlos Oquendo

Email: carlos.oquendo@microsoft.com

Phone: 804.614.1907