practical tips on how to lift conversion response

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New Research: Practical Tips on How to Lift Conversion Response Stefan Tornquist Research Director Tim McAtee Senior Analyst

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MarketingSherpa Teleseminar with Stefan Tornquist, Research Director at Marketing Sherpa and Jon Miller , VP of Marketing at Marketo. This teleseminar offers tips on increasing your landing page conversion rates. http://blog.marketo.com/blog/2007/12/ landing-page-te.html

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Page 1: Practical Tips on How to Lift Conversion Response

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New Research:Practical Tips on How to Lift Conversion Response

Stefan TornquistResearch Director

Tim McAteeSenior Analyst

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Practical Facts Not Opinion: MarketingSherpa Methodology

MarketingSherpa research is gathered from five sources:1. Surveys of 4,213 marketers 2. Surveys of 25,000+ consumers 3. Lab tests and partnered research 4. “Best of” research from 650+ third party

organizations5. Sherpa Case Studies – 800+

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Research Drawn From:

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Landing Page Tests That Work Best

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Conversions

Tests Conducted Better Holding steady Worse

PPC Search Dynamic Changes68.2% 12.0% 9.2%

Registration forms tweaked62.9% 14.3% 9.8%

Creative elements tested61.0% 14.1% 11.0%

SEO-landings optimized60.1% 13.6% 11.6%

Mobile email clicks optimized?56.2% 12.8% 7.9%

None of the above 20.9% 12.4% 20.2%

Research Drawn From:

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4© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

#1. Dynamic Search Copy

Research Drawn From:

Page 5: Practical Tips on How to Lift Conversion Response

5© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

#2. Registration Form Tests

Research Drawn From:

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6© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

22%!

Research Drawn From:

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7© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

#3:Creative Elements

Why do art directors love white type on a black background so much? Is it because they don't read words on the page so they don't expect anyone else to either? Unfortunately, conversions require more than hip-looking graphics. Ok, sometimes hip graphics work.

Creative Rule of Thumb: Make eyeflow easier.

Research Drawn From:

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Eyeflow and Columns

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

31%

55%

13%1% 0% 0%

26%

48%

22%

1% 2% 1%0%

10%

20%

30%

40%

50%

60%

1 2 3 4 5 6

Email ad Search

Research Drawn From:

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9© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Eyeflow and Typeface

Oh and by the way, if your type is colored anything but black(and blue for hotlinks) people will have a harder time reading it. This is a Verdana 12, bigger than that used on most sites, in a dark gray. Very popular in the blog world.

Why do art directors love white type on a black background so much? Is it because they don't read words on the page so they don't expect anyone else to either? Unfortunately, conversions require more than hip-looking graphics. Ok, sometimes hip graphics work.

Can you read this typeface? Sure, but only because it’s blown up in PowerPoint. The average person over 40 won’t have an easy time in the real world. Yet it’s still one of the most popular font/size combinations online –Verdana 10pt.

Hello and welcome to my lovely headline, which might impress you tremendously except for the

fact that it's centered, so no one can read it .

Research Drawn From:

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Eyeflow and Buttons

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Research Drawn From:

Page 11: Practical Tips on How to Lift Conversion Response

11© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

#4. Organic Search Landings Optimized

Research Drawn From:

Page 12: Practical Tips on How to Lift Conversion Response

12© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Example SEO Campaign

Research Drawn From:

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13© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Example SEO Landing Page

Research Drawn From:

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#5. Re-Design for Mobile

Research Drawn From:

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

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Mobile Version

Research Drawn From:

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

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If You Can Do Nothing Else…Budget for Analytics and Testing

48% Don’t do any a/b testing40% Only test at launch & leave forever16% Don’t share test results w/ agency

Research Drawn From:

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

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Scariest Data Point:

18% say “No One Knows Our Landing Page

Results”

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Research Drawn From:

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Biggest Tip: Measure Landing Pages Based on Final KPIs (Not Interim Clicks)

Alternate LPs Tested August 2007

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Research Drawn From:

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Results: Winner

© 2000-2006 MarketingSherpa, Inc. You may distribute this presentation providing it is not altered in any way. Thank you.

Research Drawn From:

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(and we’ll Priority Mail you a printed-and-bound copy within 24 hours)

Download your copy instantly

MarketingSherpa Second Edition Landing Page Handbook

For instant download plus printed copy: http://LandingPage2008.MarketingSherpa.com

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For information and to buy the Email Marketer’s package: http://EmailSummitMarketo.MarketingSherpa.com

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Testing Examplepages.marketo.com/landing-page.html

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Test Your Landing Pages…

Conversion rate: 14.0%Cost per: $34.08

Conversion rate: 11.0%Cost per: $43.35

Conversion rate: 10.0%Cost per: $47.92

Short Form Medium Form Long Form

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…But Don’t Over Test

www.marketo.com/calculator www.marketo.com/freetrial

Landing Page Tools and Resources

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A Final Thought: Don’t Pass A Lead To Sales Before It’s Ready

Source: RainToday.com, What’s Working In Lead Generation

Lead Management:• Score leads so you know

who’s ready for sales

• Nurture leads that aren’t yet ready

• Hand leads to sales at the right time, with value-added information

• Modify programs as new requirements are found

www.marketo.com/beta

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