Functions, Roles, and Skills of Managers

Principles of ManagementLP 1

Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

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Why Study Management?

• The better you can work with people, the more successful you will be in both your personal and your professional lives.– Employers want to hire employees who can

participate in managing the firm.– Even nonmanagers are being trained to perform

management functions.

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What is a Manager?

A manager achieves objectives through efficient and effective use of resources.

• Efficient-doing things right• Effective-doing the right thing

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Functions, Roles, and Skills

Functions• Planning• Organizing• Leading• Controlling

Roles• Interpersonal• Informational• Decisional

Skills• Interpersonal• Technical• Decision-making

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Functions

Planning• Setting objectives• Determining how they’ll be

met

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Functions

Organizing• Delegating and coordinating

tasks• Allocating resources

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Functions

Leading• Influencing employees to

achieve objectives

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Functions

Controlling• Establishing mechanisms to

make sure objectives are met

• Implementing mechanisms to make sure objectives are met

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Roles

Interpersonal• The “figurehead”• The leader• The liaison

Informational• The monitor• The disseminator• The

spokesperson

Decisional• The

entrepreneur• The disturbance

handler• The resource

allocator• The negotiator

Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

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Exhibit 1–4 ● Ten Roles Managers Play

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Skills

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Skills

Technical Skills• “Business skills”• Using methods and

techniques to perform a task

• Keeping up with the latest technology in your job

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Skills

Interpersonal Skills• “People skills”• Your relationships with all individuals and groups• Understanding• Communicating• Motivating• Resolving conflict• Working as a team member• “It’s not what you know, it’s who you know.”• Ethics

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Skills

Decision-making Skills• Select alternatives to solve

problems• Take advantage of

opportunities• Be able to conceptualize,

diagnose and analyze• Use math skills• Manage time

Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

1–15

Exhibit 1–3 ● Management Skills and Functions

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What Resources does a Manager use?

• Human Resources-the people. Your most valuable resource!• Financial Resources-the money, the budget• Physical Resources-the buildings, the equipment, supplies• Information-computers, reports

Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

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Differences Among Managers

• The Three Levels of Management– Top managers

• CEO, president, or vice president

– Middle managers• Sales manager, branch manager, or department head

– First-line managers• Crew leader, supervisor, head nurse, or office manager

– Nonmanagement operative employees• Workers in the organization who are supervised by first-line

managers

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Levels of Management

Top Management• Executives-CEO, CFO, COO, Presidents,

Vice Presidents• Manage the entire organization or

major parts• Develop the purpose, the goals,

strategies, long-term plans• Report to board of directors or other

executives• Supervise middle managers

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Levels of Management

Middle Managers• Managers and department heads• Implement top manager’s strategies by developing short-term

plans• Report to executives• Supervise first-line managers

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Levels of Management

First-Line Managers• Supervisors, crew leaders, office managers• Implement middle manager’s plans• Report to middle managers• Supervise operative employees

Copyright © 2009 South-Western/Cengage Learning. All rights reserved.

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KEY TERMS

• manager• manager’s resources• performance• management skills• technical skills• interpersonal skills• decision-making skills• management functions• planning• organizing• leading• controlling

• management role categories

• levels of management• types of managers• knowledge management• new venture• entrepreneurs• intrapreneurs• small business• competitive advantage• first-mover advantage• business plan